Contro l4 Neeo Remote User manual

Pre-installation setup
Before you set up the Neeo Remote:
1 Update the customer’s Control4 system to Smart Home OS 3.1 or newer.
2 Make sure a 2.4GHz wireless network is available anywhere the remote will be
used.
3 If your customer is a regular consumer of satellite or cable TV, make sure that
channels are available in the Control4 Watch menu for any room where the Neeo
Remote will be used. The following resources can help you configure channels in
Composer:
• Smart Skill video: “Adding Preferred Cable/Satellite Stations to the Channels
Menu” ( ctrl4.co/channels-ss )
• Knowledgebase article: “Channels: A Quick Guide” (KB1814)
(
ctrl4.co/channels-kb )
4 Use the Control4 mobile app or a Control4 touchscreen to create favorites in the
room where your customer will use Neeo Remote the most. Favorite the Channels
item as well as the most-watched channels (for example, ESPN, ABC, HBO, etc.).
5 Organize favorites so that the things they access most frequently from the Neeo
Remote are at the top of the list. The most frequently used item should be in the
first position, the second-most used item should be in the second position, etc.
6 Remove the Neeo Remote from the box and follow the instructions in the printed
Quick Start Guide. Note that Composer Pro is not used to install Neeo.
7 For more resources, see
ctrl4.co/neeo .
Neeo Remote for Control4
Pre-Installation Guide and FAQ
Copyright ©2019, Control4 Corporation. All rights reserved. Control4, Pakedge, Triad, and their logos are registered trademarks or trademarks of Control4
Corporation in the United States and/or other countries. 4Store, 4Sight, Control4 My Home, Mockupancy, and BakPak are also registered trademarks or trademarks
of Control4 Corporation. Other names and brands may be claimed as the property of their respective owners. All specifications subject to change without notice.
DOC-00498-B 2019-11-04 MS
SMART SKILL VIDEO:
ADDING STATIONS TO CHANNELS MENU
ctrl4.co/channels-ss
KNOWLEDGEBASE ARTICLE:
CHANNELS: A QUICK GUIDE
ctrl4.co/channels-kb

FAQ
Getting Started
Q: Where can I find detailed setup and user instructions for the Neeo Remote?
A: You can find user and dealer documentation at ctrl4.co/neeo . See the end-user
FAQ at ctrl4.co/neeo-ug .
Q: Why is only 2.4 GHz supported for the customer’s wireless network?
A: The remote’s hardware design is optimized for range, which 2.4GHz provides.
While 5GHz provides extra bandwidth, it fades much faster than 2.4GHz, so
customers may experience more dead spots while using a 5GHz network.
Q: Should I configure the Neeo Remote before I send it to a customer?
A: No, the Neeo Remote must be set up on the home network. However, adding
a Neeo Remote to an existing Control4 system running the latest version of the
Smart Home OS is simple. For the best customer experience, you should follow the
instructions in the Pre-Installation Guide and FAQ ( ctrl4.co/neeo-ig ) before you
send them the remote.
Q: What languages does the Neeo Remote currently support?
A: Currently the remote supports only English. Additional languages will be
announced when they are available.
Q: For better security, is there a way to prevent a Neeo Remote (or additional remotes)
from being added to a customer’s system by someone who knows the homeowner’s
wireless password?
A: Yes, you can set the Remote Hub driver’s Add Remote setting to Locked. To add a
remote to the system, you must first change this setting to Unlocked.
Q: What can I do to ensure that the customer will be satisfied with the Neeo Remote’s
Wi-Fi connectivity, even in areas with a lot of RF interference?
A: First, installers should become PCNA or Araknis certified so they have the skills
to deploy reliable wired and wireless networks. Second, installers should follow the
wireless best practices and design guide ( pkdge.co/wirelessdesign ). Third, installers
can use our free networking design services ( ctrl4.co/netdesign-svc ).
Setting up
Q: Does the Neeo Remote use Zigbee?
A: No, the Neeo Remote uses Wi-Fi to communicate with the Control4 controller.
Customers are relying more and more on their home Wi-Fi networks, and the Neeo
Remote leverages that infrastructure. Selling home networks should be core to your
business, and SnapAV can help you succeed.
Q: How do I change the Wi-Fi settings on Neeo?
A: You need to restart the first-time setup to provide new wireless credentials. Press
and hold the physical power button, tap Restart, then press and hold the physical
BACK button while powering on until you see the prompt, “Hi, nice to meet you.”
Q: Where will the customer see the soft button names defined in the driver?
A: When they swipe right on the Neeo Remote’s home screen, the soft button names
appear.
Q: Is the battery replaceable?
A: No, the battery is built in, but it has up to five days of battery life and comes with a
convenient charging stand. As with any rechargeable battery, over time it will need
to be recharged more frequently.
Q: What is the warranty for the Neeo Remote?
A: 2 years.
Q: Does the Neeo Remote support voice control?
A: The Control4 system as a whole integrates with voice services from Amazon
Alexa and Google Assistant, which provide excellent far-field voice control of your
Control4 home.
Q: Is the Neeo Remote able to control all of the same devices as the other Control4
interfaces (TV on-screen interface, T3 touchscreen, or app)?
A: At the time of launch, the Neeo Remote can control anything in a Control4 home,
but interface controls are limited to entertainment devices (Listen and Watch),
lighting, lighting scenes, toggle devices (like door locks and garage doors), and
programmed automation through custom buttons. Future additions to the interface
will be added through automatic updates.
Q: How durable is the touchscreen on the Neeo Remote?
A: The touchscreen is made out of glass, but it is designed to withstand a typical fall
onto a carpeted or hardwood floor.
Q: How do I disconnect the Neeo Remote from a Control4 system so I can connect the
remote to another Control4 system?
A: Press and hold the physical power button, tap Restart, then press and hold the
physical BACK button while powering on until you see the prompt, “Hi, nice to meet
you.”
Driver settings
Q: What is the Remote Hub driver?
A: The Remote Hub driver is a driver that coordinates communication between Neeo
Remotes and the Control4 system. It also is what enables more Neeo Remotes to be
added to the system.
Q: How do I remove the confirmation for Room O?
A: In the driver, set Confirm Room O to No.
Q. What happens if I delete the Remote Hub driver?
A. The driver is automatically added back into the project when Director restarts.
Q: How does adding a Neeo Remote driver dier from the traditional way of adding a
driver using Composer?
A: The only way to install the Neeo Remote driver is to set up the remote using
the setup wizard on the remote, at the customer site, on the customer’s 2.4 GHz
network.

Q: What happens to the remote’s driver when the remote is unpaired from Control4?
A: The driver remains in that room, and the driver name gains the prefix “DELETEME.”
Q: What happens in Composer Pro if a Neeo Remote driver with the “DELETEME” prefix
is sitting dormant in a room, then another Neeo Remote is added to that room?
A: That driver is renamed to remove the “DELETEME” prefix, and the driver is then
used for the new remote.
Q: Can I add more than one Neeo Remote to a room?
A: Yes. A number is added (for example, 1, 2, 3) to each Neeo Remote driver’s name.
Error messages
Network Error
Cannot communicate with Control4. Check your WiFi connection.
Problem: The Neeo Remote is unable to communicate with the main controller.
Several conditions can cause this.
Solutions:
• Make sure the controller is online and not doing an update.
• Make sure the remote is within Wi-Fi range.
• Make sure the connection in between Wi-Fi and LAN is properly configured.
• Make sure the driver is available on the controller.
• Reboot the controller and the Neeo Remote, if required.
Network Error
Failed to connect to [network name]
Problem: (This error may be encountered during first-time setup.) The remote is
unable to connect to the given network, either because it is out of range or the
password is incorrect.
Solution: Move the remote closer to the nearest AP and make sure the correct
password is entered.
Loading Error
Trying to reload your settings...
If this error persists, contact your Smart Home Pro.
Problem: The Neeo Remote cannot communicate with the controller. Either the
network is unstable or the controller has encountered an error it cannot recover
from.
Solution: Fix the underlying network issue (it could have many causes, such as
Wi-Fi settings & hardware, Control4 project settings, etc.), then reboot the router
and controller, as needed.