Convey Computer HC-1 User manual

Convey HC-1 Server System Service Guide v1.2
Convey™ HC-1 Server System
Service Guide
June 2009
Version 1.2
900-000003-000
Convey ComputerTM Corporation 2009.
All Rights Reserved.
1302 East Collins
Richardson, TX 75081

Convey HC-1 Server System Service Guide v1.2 ii
THE INFORMATION CONTAINED IN THIS DOCUMENT IS THE PROPRIETARY AND
CONFIDENTIAL INFORMATION OF THE CONVEY COMPUTER CORPORATION. YOU MAY
NOT DISCLOSE, PROVIDE OR MAKE AVAILABLE THIS DOCUMENT, OR ANY
INFORMATION CONTAINED IN THIS DOCUMENT, TO ANY THIRD PARTY, WITHOUT THE
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The Information in this document is provided for use with Convey Computer Corporation
(“Convey”) products. No license, express or implied, to any intellectual property associated with
this document or such products is granted by this document.
All products described in this document whose name is prefaced by “Convey” or “Convey
enhanced “ (“Convey products”) are owned by Convey Computer Corporation (or those
companies that have licensed technology to Convey) and are protected by patents, trade secrets,
copyrights or other industrial property rights.
The Convey products described in this document may still be in development. The final form of
each product and release date thereof is at the sole and absolute discretion of Convey. Your
purchase, license and/or use of Convey products shall be subject to Convey’s then current sales
terms and conditions.
Trademarks
The following are trademarks of Convey Computer Corporation in the United States and other
countries:
Convey Computer
The Convey Logo
Convey HC-1
Trademarks of other companies
Intel is a registered trademark of Intel Corporation
Adobe and Adobe Reader are registered trademarks of Adobe Systems Incorporated
Linux is a registered trademark of Linus Torvalds

Convey HC-1 Server System Service Guide v1.2 iii
Revisions
Version Description
1.0
1.1
1.2
April 2009. Original printing.
Updated 20 May 09 to remove reference to mounting rails and add shielded
cable recommendation.
Updated document per early feedback, corrected warranty period.

Convey HC-1 Server System Service Guide v1.2 iv
Preface
Intended Audience
This manual is written for system technicians who are responsible for troubleshooting,
upgrading, and repairing the server system. This document provides reference
information and step-by-step instructions on how to add and replace components on the
server system. The latest revision of this document is always available at
www.conveycomputer.com .
Manual Organization
Chapter 1 provides a list of reference resources. In this chapter you will find a list of
technical documents that give additional details on the Convey™ HC-1 and Intel® Server
System SR1560SF, and the location where they can be found.
Chapter 2 provides a brief overview of the server system. In this chapter, you will find a
list of the server system features, illustrations of the product, and product diagrams to
help you identify components and their locations.
Chapter 3 provides instructions on adding and replacing components. Use this chapter
for step-by-step instructions and diagrams for installing or replacing components such as
the fans, power supply, drives, and other components.
Chapter 4 provides instructions on using the utilities that are shipped with the board or
that may be required to update the system. This includes how to navigate through the
BIOS Setup screens, how to perform a BIOS update, and how to reset the password or
CMOS. Information about the specific BIOS settings and screens is available in the Intel®
Server Board S5400SF Technical Product Specification. See “Server System
References” for a link to the Intel® Server Board S5400SF Technical Product
Specification.
At the back of this manual, you will find technical specifications, regulatory information,
"getting help" information, and the warranty.

Convey HC-1 Server System Service Guide v1.2 v
Product Contents
The Convey HC-1 Server System ships with the Intel® Server Sytem SR1560SF
containing the Intel® Server Board S5400SF. For further information, see the following
documents:
•Intel® Server Board S5400SF Technical Product Specification
•Intel® Server System SR1560SF Technical Product Specification
The SR1560SFHS is used in the Convey HC-1to provide hot swap disks.

Convey HC-1 Server System Service Guide v1.2 vi
Convey Server HC-1 Contents
Your Convey System HC-1 ships with the following items:
•Intel® Server Board S5400SF, installed in the SR1560SFHS base server system
•One 600 W power supply, installed in the base server subsystem
•One 700 W power supply installed in the Convey CP subsystem
•PCIe* riser card assembly, installed in the base server system (PCIe card
optional)
•Optical drive tray assembly and filler panel (drive is optional)
•Open-me-first envelope
•Rack mount brackets
•Slide pair (optional)
•Standard control panel module installed in the base server system
•One Hot swap Drive assembly (size optional)
•Two hot-swap drive trays and drive filler blanks (population and size optional)
•System fan assembly, including five dual-rotor fans, installed in the base server
system
•System fan assembly, including four or five (configuration dependent) dual-rotor
fans, installed in Convey CP section
•Passive hot-swap backplane
•Optional RMM2 module and NIC

Convey HC-1 Server System Service Guide v1.2 vii
Safety Information
Important Safety Instructions
Read all caution and safety statements in this document before performing any of the
instructions. See also Convey Server Safety Information on the Intel® Server Deployment
Toolkit 2.0 CD and/or at
http://support.intel.com/support/ motherboards/server/sb/cs-010770.htm.

Convey HC-1 Server System Service Guide v1.2 viii
Warnings
Heed safety instructions: Before working with your server product, whether you are
using this guide or any other resource as a reference, pay close attention to the safety
instructions. You must adhere to the assembly instructions in this guide to ensure and
maintain compliance with existing product certifications and approvals. Use only the
described, regulated components specified in this guide. Use of other products /
components will void the UL listing and other regulatory approvals of the product and will
most likely result in noncompliance with product regulations in the region(s) in which the
product is sold.
System power on/off: The power button DOES NOT turn off the system AC power. To
remove power from system, you must unplug BOTH AC power cords from the wall outlet.
Make sure the AC power cords are unplugged before you open the chassis, add, or
remove any components.
Hazardous conditions, devices and cables: Hazardous electrical conditions may be
present on power, telephone, and communication cables. Turn off the server and
disconnect the power cord, telecommunications systems, networks, and modems
attached to the server before opening it. Otherwise, personal injury or equipment damage
can result.
Electrostatic discharge (ESD) and ESD protection: ESD can damage disk drives,
boards, and other parts. We recommend that you perform all procedures in this chapter
only at an ESD workstation. If one is not available, provide some ESD protection by
wearing an antistatic wrist strap attached to chassis ground any unpainted metal surface
on your server when handling parts.
ESD and handling boards: Always handle boards carefully. They can be extremely
sensitive to ESD. Hold boards only by their edges. After removing a board from its
protective wrapper or from the server, place the board component side up on a grounded,
static free surface. Use a conductive foam pad if available but not the board wrapper. Do
not slide board over any surface.
Installing or removing jumpers: A jumper is a small plastic encased conductor that
slips over two jumper pins. Some jumpers have a small tab on top that you can grip with
your fingertips or with a pair of fine needle nosed pliers. If your jumpers do not have such
a tab, take care when using needle nosed pliers to remove or install a jumper; grip the
narrow sides of the jumper with the pliers, never the wide sides. Gripping the wide sides
can damage the contacts inside the jumper, causing intermittent problems with the
function controlled by that jumper. Take care to grip with, but not squeeze, the pliers or
other tool you use to remove a jumper, or you may bend or break the pins on the board.

Convey HC-1 Server System Service Guide v1.2 ix
Table of Contents
Preface iv
Intended Audience iv
Manual Organization iv
Product Contents v
Convey Server HC-1 Contents vi
Safety Information vii
Important Safety Instructions vii
Table of Contents ix
List of Figures xii
List of Tables xiii
1 Server System References 1
2 Installation and Setup 2
2.1 At Delivery 2
2.2 Unpacking 2
2.3 Desktop Usage 2
2.4 Rack Mount Usage 2
2.5 Power 3
2.6 Power On 3
3 Server System Features 4
3.1 Chassis Component Identification 8
3.1.1 Internal Components 8
3.2 Light Guided Diagnostics 9
3.3 Back Panel Connectors 10
3.4 Front of Server System 11
3.4.1 Standard Control Panel 11
3.4.2 Bezel 12
3.4.3 Rear of Server System 13
3.4.4 Peripheral Devices 14
3.4.5 Hard Disk Drives 15
3.4.6 Slimline Optical Drive Carrier 15
4 Hardware Installations and Upgrades 16
4.1 Before You Begin 16
4.1.1 Tools and Supplies Needed 16
4.1.2 System References 16
4.2 Installing and Removing Memory 17
4.2.1 Installing DIMMs 17

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4.2.2 Removing DIMMs 17
4.3 Installing and Removing a Hot-swap Hard Drive 18
4.3.1 Installing a SATA Hot-swap Hard Disk Drive 18
4.3.2 Removing a SATA Hot-swap Hard Disk Drive 19
4.4 Installing or Removing a Slimline Optical Drive 20
4.4.1 Installing a Slimline Optical Drive 20
4.4.2 Removing a Slimline Optical Drive 21
4.5 Filling Empty Server System Bays 22
4.6 Replacing a System Fan 23
5 Server Utilities 25
5.1 Using the BIOS Setup Utility 25
5.1.1 Starting Setup 25
5.1.2 If You Cannot Access Setup 25
5.1.3 Setup Menus 25
5.2 Upgrading the BIOS 27
5.2.1 Preparing for the Upgrade 27
5.2.2 Recording the Current BIOS Settings 27
5.2.3 Obtaining the Upgrade 28
5.2.4 Upgrading the BIOS 28
5.3 Clearing the CMOS 28
5.4 Resetting the Password 29
Appendix A: Technical Reference 30
600W Single Power Supply Input (Lower) 30
700W Single Power Supply Input (Upper) 30
System Environmental Specifications 30
Appendix B: LED Decoder 32
Appendix C: Getting Help 38
World Wide Web 38
Email 38
Telephone 38
Appendix D: Regulatory and Compliance Information 39
Product Regulatory Compliance 39
Product Safety Compliance 39
Intended Application 39
Product Regulatory Compliance References 40
Electromagnetic Compatibility Notices 41
FCC Verification Statement (USA) 41
Industry Canada (ICES-003) 43
Regulated Specified Components 45
End-of-Life / Product Recycling 46
Appendix E: Warranty 47

Convey HC-1 Server System Service Guide v1.2 xi
Limited Warranty for Convey Chassis Subassembly Products 47
Extent of Limited Warranty 47
Warranty Limitations and Exclusions 48
Limitations of Liability 48
How to Obtain Warranty Service 48
Telephone Support 49
Returning a Defective Product 49
Appendix F: Installation/Assembly Safety Instructions 50
Appendix G: Safety Information 52
Server Safety Information 52
Safety Warnings and Cautions 52
Intended Application Uses 53
Site Selection 53
Equipment Handling Practices 53
Power and Electrical Warnings 54
Power Cord Warnings 54
Two Cord Warning 54
System Access Warnings 54
Hot Surface Warning 55
Rack Mount Warnings 55
Electrostatic Discharge (ESD) 56
Other Hazards 56
Battery Replacement 56
Cooling and Airflow 56
Laser Peripherals or Devices 56

Convey HC-1 Server System Service Guide v1.2 xii
List of Figures
Figure 1 Slide Mounting Error! Bookmark not defined.
Figure 2 Convey HC-1 Server System 4
Figure 3 Convey HC-1System Components 8
Figure 4 Base Server Board LEDs 9
Figure 5 Back Panel Connectors 10
Figure 6 Standard Control Panel 12
Figure 7Server System Back 13
Figure 8 Optional Peripherals 14
Figure 9 Installing the Memory DIMM 17
Figure 10 Removing Hot-swap Disk Carrier from the Server System 18
Figure 11 Removing Drive Blank from Drive Carrier 18
Figure 12 Installing Hard Drive into Carrier 19
Figure 13 Installing Drive Assembly into the Server System 19
Figure 14 Installing an Optical Drive into the Drive Tray 20
Figure 15 Installing an Optical Drive Assembly into the Server System 21
Figure 16 Removing the Slimline Optical Drive Assembly from the Server System 21
Figure 17 Removing the Slimline Optical Drive from the Tray 22
Figure 18 Removing a Fan from the Fan Module 24
Figure 19 Installing a Fan into the Fan Module 24
Figure 20 Clear CMOS Jumper 28
Figure 21 Password Reset Jumper 29

Convey HC-1 Server System Service Guide v1.2 xiii
List of Tables
Table 1 Server System References 1
Table 2 Intel ® Server System SR1560SF Feature Summary 5
Table 3 NIC LED Descriptions 10
Table 4 Setup Menu Key Use 26
Table 5 System Environmental Specifications 30
Table 6 POST Progress Code LED Example 32
Table 7 Diagnostic LED POST Code Decoder 33
Table 8 Product Regulatory Compliance Markings 40
Table 9 Product Ecology Compliance Markings 44

Convey HC-1 Server System Service Guide v1.2 1
1 Server System References
If you need more information about this product or information about the accessories that
can be used with this server system, use the following resources.
Table 1 Server System References
For this information or
software
Use this Document or Software
For in-depth technical
information about the
server system,
including sub-system
overviews and
mechanical drawings
Intel® Server System SR1560SF Technical Product Specification
Found at:
http://support.intel.com/support/motherboards/server/S5400SF/
and available on the Intel® Server Deployment Toolkit 2.0 CD.
Intel® Server Board S5400SF Technical Product Specification
Found at:
http://support.intel.com/support/motherboards/server/S5400SF/
and available on the Intel® Server Deployment Toolkit 2.0 CD.
For basic BIOS settings
and chipset information
Intel® Server Board S5400SF Technical Product Specification
Found at:
http://support.intel.com/support/motherboards/server/S5400SF/
For in-depth BIOS
information
Intel® 5400 Chipset Server Board Family Server BIOS External
Product Specification
Found: available to order by contacting your Intel field
representative.
For in-depth firmware
information on the
Baseboard
Management Controller
(BMC)
Intel® 5400 Series Chipset-based Server Board Baseboard
Management Controller Firmware Core External Product
Specification
Found: available to order by contacting your Intel field
representative.
For in-depth
information on Intel®
I/O Acceleration
Technology
Intel® I/O Acceleration Technology Improves Intel Server Platform
Network Performance, Reliability, and Efficiency whitepaper
Found: available from your Intel field representative.

Convey HC-1 Server System Service Guide v1.2 2
2 Installation and Setup
This chapter gives information on the unpacking, installation and basic setup of the
Convey HC-1 Server System.
2.1 At Delivery
Each HC-1 Server System comes packaged in its own corrugated box. Confirm that the
box is undamaged and that the ShockWatch stickers have not been triggered during
transit before releasing the freight carrier. If triggered, note the fact and any other
damage on the shiping documentation.
In larger systems, more than one system may be packaged on a pallet, and it is always
best to inspect each box for damage.
Depending upon the exact configuration of the system, multiple boxes may be required to
complete the delivery of all components. The total quantity of boxes should be clearly
identified in the shipping documentation, so confirm that all boxes have been delivered
prior to releasing the freight carrier.
2.2 Unpacking
Carefully open the upper flaps of the Convey HC-1 shipping container. The unit may be
removed by pulling the white foam packing inserts on the top. The unit may then be lifted
out of the box.
Use caution in lifting since the total weight of the unit may exceed 25Kg. Two person lift is
suggested.
2.3 Desktop Usage
The Convey HC-1 Server Sytem is normally intended to be installed in a standard
equipment rack, however, it is understood that some applications will require the system
to be placed on a desktop. Please observe the following installation suggestions if this is
the intended use:
•Consider a foam cushion beneath the server to reduce vibration and noise
coupling to the mounting surface
•Consider placing the unit so that the air is exhausted away from any nearby users
•The front mounting brackets are necessary to keep the top and bottom chassis
segments joined, and cannot be removed. If this is unacceptable, Convey offers
an alternate, flat bracket to reduce the size of the brackets.
2.4 Rack Mount Usage
Convey recommends you install systems from the bottom of the rack to the top. In other
words, install the first system in the rack into the bottom position of the rack, the second
system in the second position from the bottom, and so on. Instructions for installing your
chassis into a rack are included in each rackmount option kit

Convey HC-1 Server System Service Guide v1.2 3
2.5 Power
The Convey HC-1 Server System consists has two power supplies, and consequently
two independent power cords. North American 115V cord sets are the default, however
the user is responsible for insuring that local codes are met by the power cords. The
power supplies may be run at 100-127/200-240 VAC 50-60 Hz, so confirm that the
default cords are appropriate to the application. Other options may be available from
Convey.
Because the power requirements are highly code-dependent, site preparation and peak
power allocations are hard to specify universally. For maximum headroom and flexibility,
Convey suggests a dedicated 15-amp 115 VAC service be allocated to each HC-1 Server
System in a standalone installation.
2.6 Power On
The Convey HC-1 has a required power on sequence. During the initial sequence, the
blue System ID LED on the Control Panel and on the rear of the board will blink to
indicate the system is in transition. The system Power On button should be pressed only
after the blue LEDs stop flashing.
If using the remote management power-on option, it is safe to power on the system after
the RMM2 boots and begins accepting network connections.

Convey HC-1 Server System Service Guide v1.2 4
3 Server System Features
This chapter briefly describes the main features of the Convey HC-1 Server System. This
chapter provides illustrations of the product, a list of the server system features, and
diagrams showing the location of important components and connections on the server
system.
Figure 1 Convey HC-1 Server System

Convey HC-1 Server System Service Guide v1.2 5
Table 2 summarizes the features of the server system.
Table 2 Convey Server System HC-1 Feature Summary
Feature Description
Dimensions • 3.45 inches (87.6 mm) high
• 16.93 inches (430 mm) wide
• 27.25 inches (692 mm) deep
• 55 pounds (25 kg) - max chassis weight
Base Server Board Intel® Server Board S5400SF
Processor Single Multi-Core Intel® Xeon® processors 5138.
Memory Sixteen DIMM slots
• Support for stacked DDR2 667 MHz FBDIMM memory
Chipset Intel® 5400 Chipset, consisting of:
• Intel® 5400 Memory Controller Hub (MCH)
• Intel® 6321ESB I/O Controller Hub
Peripheral Interfaces External connections:
• Stacked PS/2* ports for keyboard and mouse
• RJ45 Serial B port (use of shielded cable recommended for use
with this connection for optimum EMC performance)
• Two RJ45 NIC connectors for 10/100/1000 Mb connections
• Two USB 2.0 ports
• Optional 4-port external SAS expansion module,
OR
Optional NIC expansion module with two RJ45 NIC connectors for
10/100/1000 Mbit/sec Ethernet LAN connectivity,
OR
Optional Infiniband* expansion module
Available Internal connections:
• Optional Intel® Remote Management Module 2
• Optional Intel® Remote Management Module 2 NIC
I/O Control National Semiconductor* PC87427 controller
Video On-board ATI* ES1000 video controller with 16 MB DDR SDRAM
LAN Intel® 82563EB dual port controller for 10/100/1000 Mbit/sec
Ethernet LAN connectivity

Convey HC-1 Server System Service Guide v1.2 6
Feature Description
Expansion Capabilities • One PCI Express* x16 GEN2 add-in card slot
Hard Drive Options • Hot-swap drive system:
– Three SATA/SAS drives
• Intel® Embedded Server RAID Technology II with SW RAID
levels 0/1/10
Peripherals • Slimline bay for IDE optical drive
• Optional USB floppy drive (product code SR1560SFHS)
Control Panel • Standard control panel
LEDs and displays With standard control panel:
• NIC1 Activity
• NIC2 Activity
• Power / Sleep
• System Status
• System Identification
• Hard Drive Activity
Internal light guided diagnostics:
• Fan Fault
• Memory Fault
• CPU Fault
• 5VSB
• System Status
• System Identification
Power Supplies Single 600 W power supply in base subsystem
Single 700 W power supply in Convey CP subsystem
Fans • Five non-redundant, monitored and controlled fans in base
subsystem
• Four or five non-redundant, monitored and controlled fans in
Convey subsystem
• Separate fans in power supplies
USB • One front panel USB 2.0 port
• Two back I/O USB 2.0 ports
System Management Intel
® System Management Software

Convey HC-1 Server System Service Guide v1.2 7