IBM HS12 - BladeCenter - 8028 User manual

BladeCenter HS12
Type 8014, 8028 or 1916
Problem Determination and Service Guide


BladeCenter HS12
Type 8014, 8028 or 1916
Problem Determination and Service Guide


Note: Before using this information and the product it supports, read the general information in
“Notices” on page 179 and the Warranty and Support Information document for your blade server
type on the IBM Documentation CD.
Seventh Edition (May 2010)
© Copyright IBM Corporation 2008, 2010.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety ...............v
Guidelines for trained service technicians ....vi
Inspecting for unsafe conditions ......vi
Guidelines for servicing electrical equipment . . vii
Safety statements ............viii
Chapter 1. Start here .........1
Diagnosing a problem ...........1
Undocumented problems ..........4
Chapter 2. Introduction ........5
Related documentation ...........5
Notices and statements in this document .....6
Features and specifications..........6
Blade server controls and LEDs ........7
Turning on the blade server .........9
Turning off the blade server .........10
System-board layouts ...........10
System-board connectors .........11
System-board switches..........12
System-board LEDs...........13
Chapter 3. Configuring the blade server 15
Using the Configuration/Setup Utility program . . 15
Configuration/Setup Utility menu......16
Using passwords ...........18
Using the ServerGuide Setup and Installation CD . 19
ServerGuide features ..........19
Setup and configuration overview ......19
Typical operating-system installation .....20
Installing the operating system without using
ServerGuide .............20
Using the PXE boot agent utility program ....21
Firmware updates ............21
Configuring the Gigabit Ethernet controller....21
Configuring a SAS RAID array ........22
Using the LSI Logic Configuration Utility program 23
Chapter 4. Parts listing, Types 8014,
8028 and 1916 ...........25
Chapter 5. Removing and replacing
blade server components.......31
Installation guidelines ...........31
System reliability guidelines ........32
Handling static-sensitive devices ......32
Returning a device or component ......33
Removing the blade server from the BladeCenter
unit .................33
Installing the blade server in a BladeCenter unit . . 34
Removing and replacing Tier 1 customer replaceable
units (CRUs) ..............35
Removing the blade server cover ......35
Installing the blade server cover ......36
Removing an optional expansion unit ....37
Installing an optional expansion unit .....38
Removing the bezel assembly .......39
Installing the bezel assembly .......40
Removing a fixed-storage drive.......41
Installing a fixed-storage drive .......42
Removing a hot-swap storage drive .....43
Installing a hot-swap storage drive .....44
Removing a memory module .......44
Installing a memory module........46
Removing a concurrent KVM card......48
Installing a concurrent KVM card ......49
Removing an I/O expansion card ......50
Installing an I/O expansion card ......51
Removing a storage interface card ......53
Installing a storage interface card ......54
Removing a high-speed expansion card ....55
Installing a high-speed expansion card ....56
Removing the battery ..........57
Installing the battery ..........58
Removing and replacing field replaceable units . . 60
Removing a microprocessor and heat sink . . . 60
Installing a microprocessor and heat sink . . . 62
Removing the system-board assembly ....65
Installing the system-board assembly .....66
Chapter 6. Diagnostics ........67
Diagnostic tools overview .........67
POST ................68
POST beep codes ...........68
Error logs ..............76
BMC error messages ..........78
POST error codes ...........86
Checkout procedure ...........112
About the checkout procedure.......113
Performing the checkout procedure .....113
Troubleshooting tables ..........114
General problems ...........114
Storage drive problems .........114
Intermittent problems .........115
Keyboard or mouse problems .......115
Memory problems ...........116
Microprocessor problems ........117
Monitor or video problems ........118
Network connection problems .......119
Optional-device problems ........119
Power error messages .........120
Power problems ...........122
Removable-media drive problems .....124
ServerGuide problems .........126
Service processor problems ........126
Software problems...........126
Universal Serial Bus (USB) port problems . . . 127
Light path diagnostics ..........127
Viewing the light path diagnostics LEDs . . . 128
© Copyright IBM Corp. 2008, 2010 iii

Light path diagnostics LEDs .......130
Dynamic system analysis diagnostic programs and
messages ...............132
Running the diagnostic programs .....133
Diagnostic text messages ........134
Viewing the test log ..........134
Diagnostic messages ..........135
BMC self tests .............135
Broadcom Ethernet device tests .......147
CPU stress tests ............148
Memory self tests ............151
Optical drive self tests ..........157
Storage drive self tests ..........163
Tape alert flags .............164
Recovering from a BIOS update failure .....165
Service processor (BMC) error codes......167
Solving SAS hard disk drive problems .....167
Solving shared BladeCenter resource problems . . 167
Keyboard or mouse problems .......168
Media tray problems ..........168
Network connection problems.......170
Power problems ...........170
Video problems............171
Solving undetermined problems .......171
Problem determination tips.........173
Appendix. Getting help and technical
assistance.............175
Before you call .............175
Using the documentation .........176
Getting help and information from the World Wide
Web................176
Software service and support ........176
Hardware service and support .......177
IBM Taiwan product service ........177
Notices ..............179
Trademarks ..............179
Important notes ............180
Particulate contamination .........181
Documentation format ..........182
Electronic emission notices .........182
Federal Communications Commission (FCC)
statement..............182
Industry Canada Class A emission compliance
statement..............182
Avis de conformité à la réglementation
d'Industrie Canada ..........182
Australia and New Zealand Class A statement 183
European Union EMC Directive conformance
statement..............183
Germany Class A statement .......183
Taiwan Class A compliance statement ....184
People's Republic of China Class A electronic
emission statement ..........184
Japan VCCI Class A statement.......185
Korea Communications Commission (KCC)
statement..............185
Japan Electronics and Information Technology
Industries Association (JEITA) statement . . . 185
Index ...............187
iv BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
© Copyright IBM Corp. 2008, 2010 v

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use this information to help you identify potential unsafe conditions in an IBM®
product that you are working on.
Each IBM product, as it was designed and manufactured, has required safety items
to protect users and service technicians from injury. The information in this section
addresses only those items. Use good judgment to identify potential unsafe
conditions that might be caused by non-IBM alterations or attachment of non-IBM
features or optional devices that are not addressed in this section. If you identify
an unsafe condition, you must determine how serious the hazard is and whether
you must correct the problem before you work on the product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as a damaged CRT face or a bulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following
steps:
1. Make sure that the power is off and the power cords are disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and observe
any sharp edges.
3. Check the power cords:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cords are the correct type.
vi BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide

vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the system for any obvious unsafe conditions, such as metal
filings, contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe these guidelines when you service electrical equipment.
vCheck the area for electrical hazards such as moist floors, nongrounded power
extension cords, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with a soft material that does not provide insulation from live
electrical current.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
vDo not touch the reflective surface of a dental mirror to a live electrical circuit.
The surface is conductive and can cause personal injury or equipment damage if
it touches a live electrical circuit.
vSome rubber floor mats contain small conductive fibers to decrease electrostatic
discharge. Do not use this type of mat to protect yourself from electrical shock.
vDo not work alone under hazardous conditions or near equipment that has
hazardous voltages.
vLocate the emergency power-off (EPO) switch, disconnecting switch, or electrical
outlet so that you can turn off the power quickly in the event of an electrical
accident.
vDisconnect all power before you perform a mechanical inspection, work near
power supplies, or remove or install main units.
vBefore you work on the equipment, disconnect the power cord. If you cannot
disconnect the power cord, have the customer power-off the wall box that
supplies power to the equipment and lock the wall box in the off position.
vNever assume that power has been disconnected from a circuit. Check it to
make sure that it has been disconnected.
vIf you have to work on equipment that has exposed electrical circuits, observe
the following precautions:
– Make sure that another person who is familiar with the power-off controls is
near you and is available to turn off the power if necessary.
– When you work with powered-on electrical equipment, use only one hand.
Keep the other hand in your pocket or behind your back to avoid creating a
complete circuit that could cause an electrical shock.
– When you use a tester, set the controls correctly and use the approved probe
leads and accessories for that tester.
– Stand on a suitable rubber mat to insulate you from grounds such as metal
floor strips and equipment frames.
vUse extreme care when you measure high voltages.
Safety vii

vTo ensure proper grounding of components such as power supplies, pumps,
blowers, fans, and motor generators, do not service these components outside of
their normal operating locations.
vIf an electrical accident occurs, use caution, turn off the power, and send another
person to get medical aid.
Safety statements
These statements provide the caution and danger information used in this
documentation.
Important:
Each caution and danger statement in this documentation is labeled with a
number. This number is used to cross reference an English-language caution or
danger statement with translated versions of the caution or danger statement in
the Safety Information document.
For example, if a caution statement is labeled “Statement 1,” translations for that
caution statement are in the Safety Information document under “Statement 1.”
Be sure to read all caution and danger statements in this documentation before you
perform the procedures. Read any additional safety information that comes with
your system or optional device before you install the device.
Statement 1
viii BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide

DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
vDo not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical storm.
vConnect all power cords to a properly wired and grounded electrical outlet.
vConnect to properly wired outlets any equipment that will be attached to
this product.
vWhen possible, use one hand only to connect or disconnect signal cables.
vNever turn on any equipment when there is evidence of fire, water, or
structural damage.
vDisconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
vConnect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
Statement 2
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has a
module containing a lithium battery, replace it only with the same module type
made by the same manufacturer. The battery contains lithium and can explode if
not properly used, handled, or disposed of.
Do not:
vThrow or immerse into water
vHeat to more than 100°C (212°F)
vRepair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Safety ix

Statement 12
CAUTION:
The following label indicates a hot surface nearby.
Statement 21
CAUTION:
Hazardous energy is present when the blade is connected to the power source.
Always replace the blade cover before installing the blade.
United Kingdom telecommunications safety requirement
Notice to Customers
This apparatus is approved under approval number NS/G/1234/J/100003 for
indirect connection to public telecommunication systems in the United Kingdom.
xBladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide

Chapter 1. Start here
You can solve many problems without outside assistance by following the
troubleshooting procedures in this documentation and on the IBM website.
This Problem Determination and Service Guide describes the diagnostic tests that you
can perform, troubleshooting procedures, and explanations of error messages and
error codes. The documentation that comes with your operating system and
software also contains troubleshooting information.
Diagnosing a problem
Before you contact IBM or an approved warranty service provider, follow these
procedures in the order in which they are presented to diagnose a problem with
your blade server.
1. Determine what has changed. Determine whether any of the following items
were added, removed, replaced, or updated before the problem occurred:
vHardware components
vDevice drivers and firmware
vSystem software
vUEFI firmware
vSystem input power or network connections
If possible, return the blade server to the condition it was in before the problem
occurred.
2. View the light path diagnostics LEDs and event logs. The blade server is
designed for ease of diagnosis of hardware and software problems.
vLight path diagnostics LEDs: See “Light path diagnostics LEDs” on page 130
for information about light path diagnostics LEDs that are lit and actions that
you should take.
vEvent logs: See “Error logs” on page 76 for information about notification
events and diagnosis.
vSoftware or operating-system error codes: See the documentation for the
software or operating system for information about a specific error code. See
the manufacturer's website for documentation.
3. Run IBM Dynamic System Analysis (DSA) and collect system data. Run
Dynamic System Analysis (DSA) to collect information about the hardware,
firmware, software, and operating system. Have this information available
when you contact IBM or an approved warranty service provider. For
instructions for running the DSA program, see the Dynamic System Analysis
Installation and User's Guide.
To download the latest version of DSA code and the Dynamic System Analysis
Installation and User's Guide, go to http://www.ibm.com/systems/support/
supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-DSA or
complete the following steps.
Note: Changes are made periodically to the IBM website. The actual procedure
might vary slightly from what is described in this document.
a. Go to http://www.ibm.com/systems/support/.
b. Under IBM Systems support, click BladeCenter.
© Copyright IBM Corp. 2008, 2010 1

c. Under Popular links, click Software and device drivers.
d. Under Related downloads, click Dynamic System Analysis (DSA).
4. Check for and apply code updates. Fixes or workarounds for many problems
might be available in updated UEFI firmware, device firmware, or device
drivers.
Important: Some cluster solutions require specific code levels or coordinated
code updates. If the device is part of a cluster solution, verify that the latest
level of code is supported for the cluster solution before you update the code.
a. Install UpdateXpress system updates. You can install code updates that are
packaged as an UpdateXpress System Pack. An UpdateXpress System Pack
contains an integration-tested bundle of online firmware and device-driver
updates for your blade server. In addition, you can use IBM ToolsCenter
Bootable Media Creator to create bootable media that is suitable for
applying firmware updates and running preboot diagnostics. For more
information about UpdateXpress System Packs, see http://www.ibm.com/
systems/support/supportsite.wss/docdisplay?brandind=5000008
&lndocid=SERV-XPRESS . For more information about the Bootable Media
Creator, see http://www.ibm.com/systems/support/supportsite.wss/
docdisplay?lndocid=TOOL-BOMC&brandind=5000008.
Be sure to separately install any listed critical updates that have release
dates that are later than the release date of the UpdateXpress System Pack
(see step 4b).
b. Install manual system updates.
1) Determine the existing code levels.
From the advanced management module Web interface, click Monitors
and then click Firmware VPD.
In DSA, click Firmware/VPD to view system firmware levels, or click
Software to view operating-system levels.
2) Download and install updates of code that is not at the latest level.
To display a list of available updates for the blade server, go to
http://www.ibm.com/systems/support/supportsite.wss/
docdisplay?brandind=5000008&lndocid=MIGR-63017 or complete the
following steps.
Note: Changes are made periodically to the IBM website. The actual
procedure might vary slightly from what is described in this document.
a) Go to http://www.ibm.com/systems/support/.
b) Under IBM Systems support, click BladeCenter.
c) Under Popular links, click Software and device drivers.
d) Click BladeCenter HS12 to display the list of downloadable files for
the blade server.
When you click an update, an information page is displayed, including
a list of the problems that the update fixes. Review this list for your
specific problem; however, even if your problem is not listed, installing
the update might solve the problem.
5. Check for and correct an incorrect configuration. If the blade server is
incorrectly configured, a system function can fail to work when you enable it; if
you make an incorrect change to the blade server configuration, a system
function that has been enabled can stop working.
a. Make sure that all installed hardware and software are supported. See
http://www.ibm.com/servers/eserver/serverproven/compat/us/
2BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide

eserver.html to verify that the blade server supports the installed operating
system, optional devices, and software levels. If any hardware or software
component is not supported, uninstall it to determine whether it is causing
the problem. You must remove nonsupported hardware before you contact
IBM or an approved warranty service provider for support.
b. Make sure that the blade server, operating system, and software are
installed and configured correctly. Many configuration problems are caused
by loose power or signal cables or incorrectly seated adapters. You might be
able to solve the problem by turning off the blade server, reconnecting
cables, reseating adapters, and turning the blade server back on. For
information about performing the checkout procedure, see “Checkout
procedure” on page 112. For information about configuring the blade server,
see Chapter 3, “Configuring the blade server,” on page 15.
6. See controller and management software documentation. If the problem is
associated with a specific function (for example, if a RAID hard disk drive is
marked offline in the RAID array), see the documentation for the associated
controller and management or controlling software to verify that the controller
is correctly configured.
Problem determination information is available for many devices such as RAID
and network adapters.
For problems with operating systems or IBM software or devices, complete the
following steps.
Note: Changes are made periodically to the IBM website. The actual procedure
might vary slightly from what is described in this document.
a. Go to http://www.ibm.com/systems/support/.
b. Under IBM Systems support, click BladeCenter.
c. From the Product family list, select BladeCenter HS12.
d. Under Support & downloads, click Documentation,Install, and Use to
search for related documentation.
7. Check for troubleshooting procedures and RETAIN tips. Troubleshooting
procedures and RETAIN tips document known problems and suggested
solutions. To search for troubleshooting procedures and RETAIN tips, complete
the following steps.
Note: Changes are made periodically to the IBM website. The actual procedure
might vary slightly from what is described in this document.
a. Go to http://www.ibm.com/systems/support/.
b. Under IBM Systems support, click BladeCenter.
c. From the Product family list, select BladeCenter HS12.
d. Under Support & downloads, click Troubleshoot.
e. Select the troubleshooting procedure or RETAIN tip that applies to your
problem:
vTroubleshooting procedures are under Diagnostic.
vRETAIN tips are under Troubleshoot.
8. Use the troubleshooting tables. See “Troubleshooting tables” on page 114 to
find a solution to a problem that has identifiable symptoms.
A single problem might cause multiple symptoms. Follow the troubleshooting
procedure for the most obvious symptom. If that procedure does not diagnose
the problem, use the procedure for another symptom, if possible.
Chapter 1. Start here 3

If the problem remains, contact IBM or an approved warranty service provider
for assistance with additional problem determination and possible hardware
replacement. To open an online service request, go to http://www.ibm.com/
support/electronic/portal/. Be prepared to provide information about any
error codes and collected data.
Undocumented problems
If you have completed the diagnostic procedure and the problem remains, the
problem might not have been previously identified by IBM. After you have
verified that all code is at the latest level, all hardware and software configurations
are valid, and no light path diagnostics LEDs or log entries indicate a hardware
component failure, contact IBM or an approved warranty service provider for
assistance.
To open an online service request, go to http://www.ibm.com/support/electronic/
portal/. Be prepared to provide information about any error codes and collected
data and the problem determination procedures that you have used.
4BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide

Chapter 2. Introduction
Use this information to help you solve problems that might occur in your blade
server.
This Problem Determination and Service Guide contains information to help you solve
problems that might occur in your IBM BladeCenter®HS12 Type 8014, 8028 or
1916 blade server. It describes the diagnostic tools that come with the blade server,
error codes and suggested actions, and instructions for replacing failing
components.
Blade server machine type 8014 exclusively supports a SATA interface card which
controls the fixed-storage drives. Blade server machine type 8028 and 1916
exclusively supports a SAS interface card which controls hot-swap storage drives.
Note:
Replaceable components are of three types:
vTier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged
for the installation.
vTier 2 CRU: You may install a Tier 2 CRU yourself or request IBM to install it, at
no additional charge, under the type of warranty service that is designated for
your server.
vField replaceable unit (FRU): FRUs must be installed only by trained service
technicians.
For information about the terms of the warranty and getting service and assistance,
see the Warranty and Support Information document on the IBM Documentation CD.
Related documentation
Use this information to identify and locate related blade server documentation.
This Installation and User’s Guide contains general information about the blade
server, including how to install supported optional devices and how to configure
the blade server. The following documentation also comes with the blade server:
vProblem Determination and Service Guide
This document is in Portable Document Format (PDF) on the IBM Documentation
CD. It contains information to help you solve problems yourself, and it contains
information for service technicians.
vSafety Information
This document is in PDF on the IBM Documentation CD. It contains translated
caution and danger statements. Each caution and danger statement that appears
in the documentation has a number that you can use to locate the corresponding
statement in your language in the Safety Information document.
vWarranty and Support Information
This document is in PDF on the IBM Documentation CD. It contains information
about the terms of the warranty and getting service and assistance.
© Copyright IBM Corp. 2008, 2010 5

Depending on your BladeCenter product, additional documents might be included
on the IBM Documentation CD. In addition to the documentation in this library, be
sure to review the Planning and Installation Guide for your BladeCenter unit for
information to help you prepare for system installation and configuration. To check
for updated documentation and technical updates, complete the following steps.
Note: Changes are made periodically to the IBM Web site. The actual procedure
might vary slightly from what is described in this document.
1. Go to http://www.ibm.com/systems/support/.
2. Under Product support, click BladeCenter.
3. Under Popular links, click Publications lookup.
4. From the Product family menu, select BladeCenter HS12 and click Continue.
Notices and statements in this document
Use this information to understand the most common documentation notices and
statements and how they are used.
The caution and danger statements in this document are also in the multilingual
Safety Information document, which is on the IBM Documentation CD. Each
statement is numbered for reference to the corresponding statement in the Safety
Information document.
The following notices and statements are used in this document:
vNote: These notices provide important tips, guidance, or advice.
vImportant: These notices provide information or advice that might help you
avoid inconvenient or problem situations.
vAttention: These notices indicate possible damage to programs, devices, or data.
An attention notice is placed just before the instruction or situation in which
damage might occur.
vCaution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
vDanger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
Features and specifications
Use this table to view specific information about the blade server, such as, blade
server hardware features and the dimensions of the blade server.
Notes:
1. Power, cooling, removable-media drives, external ports, and advanced system
management are provided by the BladeCenter unit.
2. The operating system in the blade server must provide USB support for the
blade server to recognize and use the removable-media drives. The BladeCenter
unit uses USB for internal communications with these devices.
The following table is a summary of the features and specifications of the blade
server.
6BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide

Table 1. Features and specifications
Microprocessor: Supports one Intel®
LGA-771 microprocessor
Note: Use the Configuration/Setup
Utility program to determine the type
and speed of the microprocessors in
the blade server.
Memory:
vDual-channel, dual inline memory
modules (DIMMs): 6 DIMM
connectors
vType: ECC double-data rate (DDR2
667) DRAM. Supports 512 MB, 1
GB, 2 GB, and 4 GB DIMMs with
up to 24 GB of total memory on the
system board
Drives: Support for a pair of one of
the following storage drives:
vHot-swap, small form factor (SFF)
Serial Attached SCSI (SAS) hard
disk drives, and hot-swap solid
state storage drives.
vFixed SFF Serial Advanced
Technology Attachment (SATA)
hard disk drives
vFixed SFF SATA solid state storage
drives
Predictive Failure Analysis (PFA)
alerts:
vMicroprocessor
vMemory
vHard disk drives
Electrical input: 12Vdc
Integrated functions:
vExpansion card interface
vLocal service processor: Baseboard
management controller (BMC)
with Intelligent Platform
Management Interface (IPMI)
firmware
vATI ES1000 video controller
vLSI 1064E SAS controller (type
8028 and 1916)
vSATA controller (type 8014)
vConcurrent keyboard/video/
mouse (cKVM) support when
optional cKVM feature card is
installed
vLight path diagnostics
vRS-485 interface for
communication with the
management module
vAutomatic server restart (ASR)
vUSB 2.0 for communication with
the cKVM and removable media
drives
vSerial over LAN (SOL)
vRedundant buses for
communication with keyboard,
mouse, and removable media
drives
Environment:
vAir temperature:
– Blade server on: 10°C to 35°C
(50°F to 95°F). Altitude:0mto
914.4 m (0 ft to 3000 ft)
– Blade server on: 10°C to 32°C
(50°F to 89.6°F). Altitude: 914.4 m
to 2133.6 m (3000 ft to 7000 ft)
– Blade server off: 10°C to 43°C
(50°F to 89.6°F). Altitude: 914.4 m
to 2133.6 m (3000 ft to 7000 ft)
– Blade server shipping: -40°C to
60°C (-40°F to 140°F)
vHumidity:
– Blade server on: 8% to 80%
– Blade server off: 8% to 80%
Size:
vHeight: 24.5 cm (9.7 inches)
vDepth: 44.6 cm (17.6 inches)
vWidth: 2.9 cm (1.14 inches)
vMaximum weight: 4.8 kg (10 lb)
Blade server controls and LEDs
Use this information for details about the controls and LEDs on the blade server.
Note: The control panel door is shown in the closed position in the following
illustration. To access the power-control button, you must open the control panel
door.
Chapter 2. Introduction 7

KVM select button
Activity LED
Location LED
Information LED
Blade-error LED
Media-tray select
button
Power-control button
Power-on LED
Keyboard/video/mouse (KVM) select button: Press this button to associate the
shared BladeCenter unit keyboard port, video port, and mouse port with the blade
server. The LED on this button flashes while the request is being processed and
then is lit when the ownership of the keyboard, video, and mouse has been
transferred to the blade server. It can take approximately 20 seconds to switch the
keyboard, video, and mouse control to the blade server.
Using a keyboard that is directly attached to the management-module, you can
press keyboard keys in the following sequence to switch KVM control between
blade servers instead of using the KVM select button:
NumLock NumLock blade_server_number Enter
blade_server_number is the two-digit number of the blade-server bay in which
the blade server is installed. A blade server that occupies more than one
blade-server bay is identified by the lowest bay number that it occupies.
If there is no response when you press the KVM select button, you can use the
management-module Web interface to determine whether local control has been
disabled on the blade server. See http://www-03.ibm.com/systems/management/
for more information.
Notes:
1. The operating system in the blade server must provide USB support for the
blade server to recognize and use the keyboard and mouse, even if the
keyboard and mouse have PS/2-style connectors.
2. If you install a supported Microsoft®Windows®operating system on the blade
server while it is not the current owner of the keyboard, video, and mouse, a
delay of up to 1 minute occurs the first time that you switch the keyboard,
video, and mouse to the blade server. All subsequent switching takes place in
the normal KVM switching time frame (up to 20 seconds).
Activity LED: When this green LED is lit, it indicates that there is activity on the
hard disk drive or network.
Location LED: The system administrator can remotely turn on this blue LED to aid
in visually locating the blade server. When this LED is lit, the location LED on the
BladeCenter unit is also lit. The location LED can be turned off through the
8BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide