CornellCookson SGH 50023E Troubleshooting guide

INSTALLATION INSTRUCTIONS
AND
OPERATION MANUAL
SGH 50023E (208V-3Ph, Dual Operators)
(Front Hoist)
UL325-2010 Compliant
Commercial and Industrial Door Operator
Logic Control
Continuous Duty

1
Dual SGH500E Series
REVISION # 0000
DATE: 07/08/2020
IMPORTANT INSTALLATION INSTRUCTIONS
WARNING – To reduce the risk of severe injury or death to
persons:
1. READ AND FOLLOW ALL INSTALLATION INSTRUCTIONS.
2. Install only on a properly operating and balanced door. A door that is operating improperly could
cause severe injury. Have qualified service personnel make repairs to cables, spring assemblies,
and other hardware before installing the operator.
3. Remove all pull ropes and remove, or make inoperative, all locks (unless mechanically and/or
electrically interlocked to the power unit) that are connected to the door before installing the
operator.
4. Install the door operator at least 8 feet or more above the floor if the operator has exposed moving
parts. If the operator must be mounted less 8 ft (2.44 m) above the floor, then exposed moving parts
must be protected by covers or guarding. Contact the manufacturer.
5. Do not connect the door operator to the source of power until instructed to do so.
6. Locate the control station: (a) within sight of the door, and (b) at a minimum height of 5 feet above
floors, landings, steps, or any other adjacent walking surface and (c) away from all moving parts of
the door.
7. Install the Entrapment Warning Placard next to the control station in a prominent location.
8. Make sure the available power supply to be connected to the operator is of the same voltage,
frequency, phase and wattage as indicated on the nameplate of the operator.
9. Read and understand the wiring diagram of the operator and the control station (open-close-stop
push button), and any other equipment to be connected to the operator.
10. To avoid damage to the door and operator, make all door locks inoperative. Secure locks in the
unlocked position, or install external electrical interlocks to prevent operation with the locks
engaged.
11. Always disconnect power whenever installing or servicing the door operator or door.
12. All wiring must be permanent and comply with National Electrical Code (NEC) and local code
requirements.
13. Any change in mounting position may result in a change of operator rotation and consequently in a
change of control functions. Consult factory for any changes.
14. If the operator is provided with an auxiliary chain operator, the hand chain should be kept inside the
chain bag when operating electrically.
15. For products having a manual release, instruct the end user on the operation of the manual release.

2
Dual SGH500E Series
REVISION # 0000
DATE: 07/08/2020
SPECIFICATIONS
MOTOR
Duty Cycle: Continuous duty
Rating: 1000 ft.lbs./sec. per unit x 2
Speed: 1700 RPM
Voltage: 208 – 3 phase
Current: See motor nameplate
ELECTRICAL
Transformer: 24VAC
Wiring Type: Momentary pressure open, stop, constant pressure close
(provided standard), with provision for momentary pressure close*
Limit Adjustment: Linear driven, fully adjustable screw type cams.
MECHANICAL
Drive Reduction: 81:1
Output Shaft Speed: 21 RPM
Door Speed: 6”~8” per sec. average
Brake: Solenoid actuated brake
Auxiliary Chain Hoist: Standard
ENTRAPMENT PROTECTION
Sensing Edge*: (Optional) Sensing device attached to the bottom edge of the door.
Non-Contact Device*: (Optional) Photo eye device.
* Per the requirements of UL Standard 325, the door operator is setup for constant
pressure to close the door. As an alternative, the door may be provided with a monitored
entrapment protection device that will reverse the door upon contact with or detection of
an obstruction during closing. Adding an entrapment device would enable momentary
close operation.
*Note:
1. Non-contact device (photo eye) can be used on doors up to 45 ft. wide (or maximum rated range of
device if less than 45 ft.). Use a sensing edge to provide entrapment protection on doors over 45 ft.
wide.
2. Sensing edge can be used on all doors.

3
Dual SGH500E Series
REVISION # 0000
DATE: 07/08/2020
TYPES AND SIZES OF DOORS
Consult factory for details.
INSTALLATION INSTRUCTIONS
INSTALLATION POSITION
Slave Operator Master Operator
LS RS
Consult factory for changes in installation positions.
NOTE: Any change in mounting position may result in a change of operator rotation and
consequently in a change of control functions. Consult factory for any changes.

4
Dual SGH500E Series
REVISION # 0000
DATE: 07/08/2020
OPERATOR MOUNTING
1. Before the operator is installed, verify that the door is properly operating and balanced.
2. Make sure the layout of the mounting holes on the bracket are correct.
Slave Operator Master Operator
3. After mounting on operator at each side and before putting on the roller chain, checking the motor
Rotation directions if both motors are correct through push the OPEN or CLOSE buttons.

5
Dual SGH500E Series
REVISION # 0000
DATE: 07/08/2020
4. Install the roller chains.
Slave Operator Master Operator
LS RS
5. Completed.
Illustration only, consult factory for changes in installation positions.

6
Dual SGH500E Series
REVISION # 0000
DATE: 07/08/2020
6. When the operator assembly is attached to the door bracket, be sure the door driven sprocket is
properly aligned with the operator drive sprocket before securing the driven sprocket to the shaft.
7. The shelf or bracket must provide adequate support for the operator. Prevent play between the
operator and the door shaft. The operator must be securely attached with the drive shaft parallel to
the door shaft. It may be necessary to field brace the operator/bracket.
View "A"
Drive Sprocket
View "A"
A
Bracket
Door Sprocket
View "B"
View "B"
B
Door
Sprocket
Operator
Drive
Sprocket
Correct
Incorrect
DRIVE CHAIN ADJUSTMENT
NOTE: Use correct type, size and proper length of roller chain.
1. Adjust the drive chain by tilting or move the operator so that there is about 1/4” of slack when the
chain is depressed.
2. Once the drive chain has been tightened and the base leg screws have been set, and then tighten the
operator screws.
Door Sprocket
Drive Sprocket
1/4"
Drive Chain
Door Sprocket
Drive Sprocket
1/4"
Drive Chain

7
Dual SGH500E Series
REVISION # 0000
DATE: 07/08/2020
CHAIN HOLDER
Install at a convenient location.
Chain Holder
Optional

8
Dual SGH500E Series
REVISION # 0000
DATE: 07/08/2020
LIMIT SWITCH ADJUSTMENT
Make sure the limit cams are positioned between the limit switch actuators before proceeding
with adjustments.
1. Open / Remove the control panel cover.
2. Open or close door to determine the moving direction of the limit switch cams.
3. Open or close door to the desired position.
Disconnect power before adjusting limit switch cams.
4. While pressing the spring-loaded lever (G), which holds the limit switch cams in place, adjust the limit
switch cam (E or F) until the micro switch (C or D) clicking sound is heard.
5. If the limit switch cam cannot be rotated to its desired position, release the lever and move the door
away from the desired position, then adjust the limit switch cam to its desired position. It may be
necessary to repeat this step until the exact position has been reached.
6. Repeat step 3 and 4 for the opposite position. Adjust close limit cams so that actuator is engaged as
door fully seats at the floor.
7. Micro switch (A or B) can be adjusted to accommodate sensing edge cut-off position.
A
D
B
C
F
G
E
NOTE: “C” is usually the opening side and “D” is usually the closing side.
WARNING

9
Dual SGH500E Series
REVISION # 0000
DATE: 07/08/2020
WIRING INSTRUCTIONS
Disconnect power at the fuse box before proceeding with any wiring.
1. Do not install any wiring or attempt to run this operator without checking the wiring diagram located
on the inside of the control box cover.
2. Do not turn on power until you have finished making all power and control wiring connections.
3. Do not run power and control wiring in the same conduit.
4. Any wire connected to the control panel must be protected by conduit or other means to ensure the
safety and permanency of the wiring.
5. Use copper wire inside the control panel.
6. A separate circuit of adequate capacity is needed for the operator.
7. The operator must be properly grounded. The ground screw, painted green, is located inside the
control panel.
8. For an operator, system, or external device requiring field installed wiring between a Class 2 output of
an operator and an external device, the type of wiring shall be R/C (AVLV2/8), AWM, min. 22 AWG,
rated 60°C, with VW-1/FT2.
Failure to properly ground the operator could result in electric shock and
serious injury or death.
To avoid damage to door and operator, make all door locks inoperative.
Secure lock(s) in the unlocked position, or install electrical interlocks to
prevent operation with the lock engaged.
WARNING
WARNING
WARNING

10
Dual SGH500E Series
REVISION # 0000
DATE: 07/08/2020
CONTROL WIRING
If the door is not visible from the control station, or if any device other than
the control station is used to activate the door, an entrapment protection
device must be installed on the door. Failure to install an entrapment
protection device may result in serious injury or death to person(s) trapped
beneath the door.
1. Complete limit switch adjustments before making any sensing edge/non-contact device wiring
connections to the operator.
Sensing
Edge
6" max. above floor
6"
Photo Eye
Entrapment Device Options:
Sensing Module Device Manufacturer Model
ELR
2-wire resistive sensing
edge
Miller Edge Inc.
* End of Line resistor type
edge must have model
number with Suffix T2.
ME110*, ME111*, ME120*, ME123*, ME112*,
ME113*, ME116*, ME117*
MT21*, MU21*, MT22*, MU22*, MC22*, MU33*,
MC271*, CPT223*
MEL-TXYY, MEL-RXYY
RB-G-K10
ASO GE225, GE125, GE245, GE F45, GE F50, GE F56,
GE F65, GE F85, GE F115
IR
Monitored photo eye
FRABA Inc.
Optical Edge Sensors and Photo Eyes, Models
OPTOEDGE, OPTOEYE, OSE, OPE, OSE-P,
OSE-R, OSE-T, RAY-N
Reflective Photo E
y
e, Models Ra
y
/RT -1004, -2004
Martec Access Products Inc. 1266
Miller Edge Inc. IG2, MIRM
RB-D-K10
Note: Please refer to sensing device manufacturer for specific installation and maintenance requirements.
WARNING

11
Dual SGH500E Series
REVISION # 0000
DATE: 07/08/2020
Disconnect power at the fuse box before proceeding with any wiring.
2. Locate the control station where the user can
clearly see the operation of the door. Mount the
enclosed placard adjacent or near the door.
Controls shall be far enough from the door, or positioned such that the user
is prevented from coming in contact with door while operating the controls.
3. Do not run control wiring in the same conduit as power wiring.
4. Any wire connected to the control panel must be protected by conduit or other means to ensure the
safety and permanency of the wiring.
Do not use radio controls with your operator unless some type of
entrapment protection device has been installed. Failure to do so may result
in serious injury or death to person(s) trapped beneath the door.
Changing from left hand to right hand or vice versa could result in change
of control wiring. Consult factory for details.
5. After installation, be sure that the operator, controls, and sensing edge or other entrapment
protection devices have been tested and function properly.
WARNING
WARNING
WARNING
WARNING

12
Dual SGH500E Series
REVISION # 0000
DATE: 07/08/2020
A. Control Overview:
On
Off
Timer
TIMER
M.OP
ON
OFF
M.CL
E.OP
Momentary Pressure
Constant Pressure
OpenMomentary Pressure
Constant Pressure
CloseOn
Off
Auto Open
Safety Switch
ON
OFF
ON
OFF
ON
OFF
A.
A-2.
1.Stop
2.Open
3.Close
4.Com
7&8 Close
Warning
signal
24VDC
A-1.
123478910
2324P5P6E5E6
IR: P5&P6 ELR:E5&E6
(ELR-End of line resistor).
L1L2L3
Three-phase power source
See operator plate for correct
voltage.
A-3.
123478910
2324P5P6E5E6
9&10
Extemal Interlock
23&24
Timer Defeat
+-
CN26 :
Optional extra open and
close limits connector

13
Dual SGH500E Series
REVISION # 0000
DATE: 07/08/2020
B. Auxiliary Function:
R3 R2 R1
Radio control
B-3.
B
Open door
Stop door
Close door
B-2.
Open door
Stop door
Close door
B-2.
24VAC
Push button
24VAC
B-1.
4 3 2 1
1. 1&2 Open limit dry contact
2. 3&4 Close limit dry contact
2 12 1
CN12 CN13 CN14
24VDC MAX 0.5A
+ -
B-1.
24VDC MAX 0.5A
+ -
Non-Monitored
Sensing Devices
(N.O. Dry Contact)

14
Dual SGH500E Series
REVISION # 0000
DATE: 07/08/2020
C. Timer Instruction:
Note: To enable timer(s) –
1) Must switch Timer Switch S10 to ON. (See figure A-2 on Page 12 for location.)
2) Must remove jumper on Terminal PCB-CN2 (23,24). (See figure A-1 on Page 12 for location.)
T1 T2 T3 + -
Timer 1 setup.
Down, decrease time.
Up, increase time.
C-2.
Timer 3
Door Open Warning
dry contact
C-1.
CN8
BUZZER
LED9
SAFE
Timer 2 setup.
Timer 3 setup.
C.
(1) T1 – Mid-open timer : Timer starts counting when door leaves close limit. Door stops after
opening for set time. Pressing open again at mid-open position will cause door to open to
open limit.
T2 – Timer to close : Timer is active when door stops and is not at close limit.
T3 – Door Open Warning Timer : Timer is active when door leaves close limit.
When time is up, contact will close. See figure C-1.
Terminals 23 and 24 External timer disable switch connection – jump to disable all timer funtions or
install a switch beteen 23 and 24. When the switch on 23, 24 is open and S10 switch is ON, all timers
are enabled. When the switch on 23, 24 is closed or S10 switch is OFF, all timers are disabled.

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Dual SGH500E Series
REVISION # 0000
DATE: 07/08/2020
(2) To Set Timer 1 (Mid-open Timer):
 Remove jumper from terminal (23,24) to enable Timers.
 Turn timer switch S10 to ON.
 Press
T1
and hold for 5 seconds. Display will flash.
 Use
+
and
-
to increase or to decrease time.
 Press
T1
to save setting. Without pressing, no adjustment is saved.
+
T1 T2
Min. 1 Sec
Set the
desired time .
Max. 99 Sec
T1 T2
Mid-Open Timer
Max. 99 Sec
+-
+-
Min. 1 Sec
T1
T1
T1
T3
T3
T1
T1
T1 T2 T3 -
(3) To Set Timer 2 (Timer to close):
 Remove jumper from terminal (23,24) to enable Timers.
 Turn timer switch S10 to ON.
 Switch M.CL switch to ON. (See figure A-2 on Page 12 for location.)
 Press
T2
and hold for 5 seconds. Display will flash.
 Use
+
and
-
to increase or to decrease time.
 Press
T2
to save setting. Without pressing, no adjustment is saved.
Min. 1 Sec
T2
Min. 1 Sec
Set the
des i red time .
T1 T2
T1 T2
Reclose Timer
T2
T2
T2
T2
T2
Max. 99 min 59 Sec
Max. 99 min 59 Sec
+-
T3
T1 T2 +- T3
+
T3 -

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Dual SGH500E Series
REVISION # 0000
DATE: 07/08/2020
(4) To Set Timer 3 (Buzzer Timer):
 Remove jumper from terminal (23,24) to enable Timers.
 Turn timer switch S10 to ON.
 Press
T3
and hold for 5 seconds. Display will flash.
 Use
+
and
-
to increase or to decrease time.
 Press
T3
to save setting. Without pressing, no adjustment is saved.
Min. 1 Sec
Min. 1 Sec
Set the
desired time .
T1 T2
T1 T2
Door Open Warning Timer
T3
Max. 99 min 59 Sec
Max. 99 min 59 Sec
+-
T3
T1 T2 +- T3
+
T3 -
T3
T3
T3
T3
T3
(5) To confirm timer value:
Set Mode Set Mode
Set Mode
Select Time r
T1
T2
T3
T1 T2 +-
T3
T1 T2 +- T3 T1 T2 +- T3
T1 T2 +-
T3
Note: To enable timer(s) –
1) Must switch Timer Switch to ON. (See figure A-2 on Page 12 for location.)
2) Must remove jumper on Terminal PCB-CN2 (23,24). (See figure A-1 on Page 12 for location.)

17
Dual SGH500E Series
REVISION # 0000
DATE: 07/08/2020
D. LCD Display Instruction:
Display Status Display Status
T1
T1 setting T1 or T2 or T3
setting completed
T2
T2 setting Door closing
T3
T3 setting Door opening
E. Light Indication:
5
4
3
8
9
18
16
17
LED16 STOP Control station stop
ON: Connect with 3 button
control station and not
activate STOP button.
OFF: Not connect with 3
button control station
or activate STOP
button.
LED3 OLS Door open limit
ON: Door at open limit.
OFF: Not at open limit.
LED5 CLS Door close limit
ON: Door at close limit.
OFF: Not at close limit.
LED4 SLS AUX close Limit contact
ON: Door at AUX close limit.
OFF: Not at AUX close limit.
LED17 OPEN Open button
ON: Activated.
OFF: Not activated.
LED18 CLOSE Close button
ON: Activated.
OFF: Not activated.
C.L.S.
LED30
VVS
SAFE
CLOSE
S.L.S.
STOP
OPEN
DEVICE
O.L.S.
LED9 SAFE Sensing device
ON: Sensing device circuit activated.
OFF: Sensing device circuit ok or not
activated.
LED8 DEVICE Device light
ON: When the sensing device connected
on terminal CN2 (E5,E6/P5,P6) is
normal.
OFF: Sensing device disconnected, failed
or damaged.

18
Dual SGH500E Series
REVISION # 0000
DATE: 07/08/2020

19
Dual SGH500E Series
REVISION # 0000
DATE: 07/08/2020
LS1
LS2
LS3
LS4
–
Reference
SGH series terminal connections
CN2
1 2 3 4 7 8 9 10 23 24 P5 P6 E5 E6
Control Station
Push Button + - External Interlock
Timer
Defeat
Photo eyes
or IR
sensing
edge
ELR
sensing
edge
Stop Open Close Com
Close
warning
signal
24VDC
Jump
when no
external
interlock is
connected.
 Control panel is wired with momentary pressure open and constant pressure close.
 A one-second delay on reverse is standard.
 When the door is closing, pushing the “Open” or “Stop” button will stop the door from moving.
 When the door is closing, the radio control transmitter can stop and reverse the door at anytime.