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Troubleshotting
Q. Why is not able to turn on power and no blue light?
A. Because the battery is inactive. To active the battery need to recharge the power for a few seconds. If Red indicator turns on, it means
battery is activated and ready for work.
Q. Have turn on the power but can not pickup phone call?
A. 1) Please ensure the SIM card supports GSM900 and GSM1800 networks.
2) Please connect to power adaptor and recharge for 4 hours. If battery power is low, can not pickup phone calls.
3) Please check if your country have special rules on the IMEI number. Then contact our agent or contact our sales team.
Q. Its in phone conversation, have green light, but can not hear anything.
A. Please press the “Mute” button to restore the audio output function.
Q. The volume is too low that can not hear clearly.
A. Please put GSM box within 50cm to wireless earpiece. If the distance is more than 50cm the earpiece can not pickup strong signal.
Q. The volume is too loud, how to reduce the volume?
A. GSM box maxed audio power and not able to change the volume.
Please put GSM box in further distance to earpiece to get clear and comfortable sounds.
Warranty and return policy
Default warranty is 12 months since ship date. We do not accept return if product has not quality problem.
If product is within warranty and get broken, you can return back and get free repair. Return shipping cost is on buyer’s behalf.
We will pay the shipping cost for send repaired product.
If product is passed warranty, you need to pay return shipping cost, repair fee and shipping cost for send repaired product.
Warranty will be invalid in below conditions:
1) Passed 12 months since ship date.
2) Open case or and change circuits without our formal authorization.
3) Other kinds of problems caused by wrong operations.
Thank you for reading and Happy eCommerce!
Turn on power
Turn off power
Stop audio output
Receive a call
Press “Power” button and hold 5 seconds
1) Press and hold “Power” for 5 seconds 2) Press “Reset” button
Press “Mute” button in phone power on status.
Auto answer
Operations
Indicators
Flash Blue
Stay in Red
Stay in Green
No indicator
Turning on or off power
Recharging power
In phone conversation
In power on or power off status. Press “reset” and turn on power.
GSM Earpiece Box