Cradlepoint IBR350 User manual

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User Manual /IBR350 5/6/16
User Manual
COR Series
Router
IBR350

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User Manual /IBR350 5/6/16
TABLE OF CONTENTS
INTRODUCTION 4
WHAT’S IN THE BOX 4
KEY FEATURES 4
WAN 4
LAN 4
MANAGEMENT 4
VPN AND ROUTING 4
SECURITY 5
SPECIFICATIONS 5
ACCESSORIES 6
BUSINESS-GRADE MODEM SPECIFICATIONS 6
SUPPORT AND WARRANTY 8
HARDWARE 8
LEDS 9
QUICK START 10
BASIC SETUP 10
ACCESSING THE ADMINISTRATION PAGES 10
FIRST TIME SETUP WIZARD 11
USING ENTERPRISE CLOUD MANAGER 11
ADMINISTRATION PAGES 12
QUICK LINKS 12
DASHBOARD 12
CONNECTION MANAGER 13
WAN INTERFACE PROFILES & PRIORITY 13
STATUS 16
INTERNET 16
CLIENT LIST 21
TUNNELS 21
FIREWALL 22
ROUTING 22
ETHERNET 23

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User Manual /IBR350 5/6/16
GPS 23
SYSTEM LOGS 23
NETWORKING 24
LOCAL NETWORKS 24
VLAN INTERFACES 29
TUNNELS 29
ROUTING 38
QOS 39
DNS SERVERS 42
CLIENT DATA USAGE 44
SECURITY 45
IDENTITIES 45
ZONE FIREWALL 45
CONTENT FILTERING 50
CERTIFICATE MANAGEMENT 52
SYSTEM 55
ADMINISTRATION 55
ENTERPRISE CLOUD MANAGER 60
DEVICE ALERTS 60
SNMP CONFIGURATION 62
SYSTEM CONTROL 64
DIAGNOSTICS 66
SETUP WIZARDS 67
APPENDIX 69
SAFETY, REGULATORY, AND WARRANTY GUIDE 69
ROUTER COMMUNICATION/DATA USAGE 71

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User Manual /IBR350 5/6/16
INTRODUCTION
WHAT’S IN THE BOX
• M2M router with integrated business-class 4G LTE or HSPA+ or LTE/HSPA+/EVDO modem; includes integrated
mounting holes
• 12VDC 1A power adapter (1.5 meter cord)
• Two modem antennas
• Quick Start Guide with warranty and regulatory information
KEY FEATURES
WAN
• LTE-only, HSPA+, or LTE/HSPA+/EVDO
• Advanced Modem Failure Check
• Standby
LAN
• VLAN 802.1Q
• DHCP Server, Client, Relay
• DNS and DNS Proxy
• DynDNS
• UPnP
• DMZ
• Multicast/Multicast Proxy
• QoS (DSCP and Priority Queuing)
• MAC Address Filtering
MANAGEMENT
• Cradlepoint Enterprise Cloud Manager¹
• Web UI, API, CLI
• Data Usage Alerts (router and per client)
• Advanced Troubleshooting (support)
• Device Alerts
• SNMP
• SMS control
VPN AND ROUTING
• • IPsec Tunnel – up to two concurrent sessions
• • GRE Tunnel
• • Routing Rules
• • NAT-less Routing
• • Virtual Server/Port Forwarding
• • IPv6
• • CP Secure VPN compatible*

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User Manual /IBR350 5/6/16
*-Cradlepoint Secure VPN-NAT conguration only
SECURITY
• RADIUS and TACACS+ support*
• 802.1x authentication for Ethernet
• Certicate support
• ALGs
• MAC Address Filtering
• Advanced Security Mode (local user management only)
• Per-Client Web Filtering
• IP Filtering
• Content Filtering (basic)
• Website Filtering
• Zone-Based Object Firewall with host address (IP or FQDN), port, and mac address
*-Native support for authentication. Authorization and accounting support through hotspot/captive portal services.
1 – Enterprise Cloud Manager requires a subscription
SPECIFICATIONS
WAN:
• Integrated LTE-only, HSPA+, or LTE/HSPA+/EVDO modem
• Dual-SIM slots (single on LTE-only)
LAN: One LAN 10/100 Ethernet port
PORTS:
• Power
• One Ethernet LAN
• Two cellular antenna connectors (SMA)
TEMPERATURE: 0°C to 40°C (32°F to 104°F) operating
HUMIDITY (non-condensing):
• 5% to 95% operating
• 5% to 95% storage
POWER: 12VDC 1A adapter
SIZE: 3.0 x 3.7 x 1.0 in (76.5 x 94.5 x 24.5 mm)
CERTIFICATIONS:
• PTCRB, GCF-CC, FCC, IC, CE, Carrier; (others pending)
• Safety: UL/CUL
• Materials: WEEE, RoHS, RoHS-2, California Prop 65

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User Manual /IBR350 5/6/16
ACCESSORIES
• Universal 3G/4G multi-band cellular modem antenna – 2dBi/3dBi (Part # 170649-000)
• Replacement cellular paddle antenna (▲) (for IBR350P2 only) - 2dBi (Part #170555-000)
• Directional Patch antennas for external (outside) mounting (Part # 170587-000)
• Directional Yagi (Log-Periodic) antennas for external (outside) mounting (Part # 170588-000)
• Omni-directional antennas for external (outside) mounting (Part # 170586-000)
• 12” Mag-mount antenna (Part # 170605-000)
• 4” Mini mag-mount antenna (Part # 170606-000)
• Barrel to 4-pin power adapter (Part # 170665-000)
See the Cradlepoint antenna accessories page for more information about antennas. Also see the Antenna Ordering
and Installation Guide, available as a PDF in the Resources section of antenna and router product pages.
BUSINESS-GRADE MODEM SPECIFICATIONS
COR IBR350 models include an integrated 4G LTE or HSPA+ or LTE/HSPA+/EVDO modem – specic model names include
a specic modem (e.g., the COR IBR350L-VZ includes a Verizon LTE modem).
COR IBR350LPE-VZ – 4G LTE/HSPA+/EVDO for Verizon
• Technology: LTE, HSPA+, EVDO Rev A
• Downlink Rates: LTE 100 Mbps, HSPA+ 21.1 Mbps, EVDO 3.1 Mbps (theoretical)
• Uplink Rates: LTE 50 Mbps, HSPA+ 5.76 Mbps, EVDO 1.8 Mbps (theoretical)
• Frequency Bands:
• LTE: Band 2 (1900 MHz), Band 4 – AWS (1700/2100 MHz), Band 5 (850 MHz), Band 13 (700 MHz), Band 17 (700
MHz), Band 25 (1900 MHz)
• HSPA+/UMTS: (850/900/1900/2100 MHz, AWS)
• GSM/GPRS/EDGE: (850/900/1800/1900 MHz)
• CDMA EVDO: Rev A/1xRTT (800/1900 MHz)
• Power: LTE 23 dBm +/− 1, HSPA+ 23 dBm +/− 1, EVDO 24 dBm +0.5/−1 (typical conducted)
• Antennas: two SMA male (plug), nger tighten only (maximum torque spec is 7 kgfcm)
• Industry Standards & Certs: PTCRB, FCC, IC, UL, Verizon
• SIM: two 2FF slots
• GPS: standalone GPS support
COR IBR350LPE-AT – 4G LTE/HSPA+/EVDO for AT&T
• Technology: LTE, HSPA+, EVDO Rev A
• Downlink Rates: LTE 100 Mbps, HSPA+ 21.1 Mbps, EVDO 3.1 Mbps (theoretical)
• Uplink Rates: LTE 50 Mbps, HSPA+ 5.76 Mbps, EVDO 1.8 Mbps (theoretical)
• Frequency Bands:
• LTE: Band 2 (1900 MHz), Band 4 – AWS (1700/2100 MHz), Band 5 (850 MHz), Band 13 (700 MHz), Band 17 (700
MHz), Band 25 (1900 MHz)
• HSPA+/UMTS: (850/900/1900/2100 MHz, AWS)
• GSM/GPRS/EDGE: (850/900/1800/1900 MHz)
• CDMA EVDO: Rev A/1xRTT (800/1900 MHz)
• Power: LTE 23 dBm +/− 1, HSPA+ 23 dBm +/− 1, EVDO 24 dBm +0.5/−1 (typical conducted)
• Antennas: two SMA male (plug), nger tighten only (maximum torque spec is 7 kgfcm)
• Industry Standards & Certs: PTCRB, FCC, IC, UL, AT&T

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User Manual /IBR350 5/6/16
• SIM: two 2FF slots
• GPS: standalone GPS support
COR IBR350LPE-SP – 4G LTE/HSPA+/EVDO for Sprint
• Technology: LTE, HSPA+, EVDO Rev A
• Downlink Rates: LTE 100 Mbps, HSPA+ 21.1 Mbps, EVDO 3.1 Mbps (theoretical)
• Uplink Rates: LTE 50 Mbps, HSPA+ 5.76 Mbps, EVDO 1.8 Mbps (theoretical)
• Frequency Bands:
• LTE: Band 2 (1900 MHz), Band 4 – AWS (1700/2100 MHz), Band 5 (850 MHz), Band 13 (700 MHz), Band 17 (700
MHz), Band 25 (1900 MHz)
• HSPA+/UMTS: (850/900/1900/2100 MHz, AWS)
• GSM/GPRS/EDGE: (850/900/1800/1900 MHz)
• CDMA EVDO: Rev A/1xRTT (800/1900 MHz)
• Power: LTE 23 dBm +/− 1, HSPA+ 23 dBm +/− 1, EVDO 24 dBm +0.5/−1 (typical conducted)
• Antennas: two SMA male (plug), nger tighten only (maximum torque spec is 7 kgfcm)
• Industry Standards & Certs: PTCRB, FCC, IC, UL
• SIM: two 2FF slots
• GPS: standalone GPS support
COR IBR350LPE-GN – 4G LTE/HSPA+/EVDO (generic – for use on T-Mobile in the U.S. and Rogers, Bell, & TELUS in
Canada)
• Technology: LTE, HSPA+, EVDO Rev A
• Downlink Rates: LTE 100 Mbps, HSPA+ 21.1 Mbps, EVDO 3.1 Mbps (theoretical)
• Uplink Rates: LTE 50 Mbps, HSPA+ 5.76 Mbps, EVDO 1.8 Mbps (theoretical)
• Frequency Bands:
• LTE: Band 2 (1900 MHz), Band 4 (AWS), Band 5 (850 MHz), Band 13 (700 MHz), Band 17 (700 MHz), Band 25
(1900 MHz)
• HSPA+/UMTS: (850/900/1900/2100 MHz, AWS)
• GSM/GPRS/EDGE: (850/900/1800/1900 MHz)
• CDMA EVDO: Rev A/1xRTT (800/1900 MHz)
• Power: LTE 23 dBm +/− 1, HSPA+ 23 dBm +/− 1, EVDO 24 dBm +0.5/−1 (typical conducted)
• Antennas: two SMA male (plug), nger tighten only (maximum torque spec is 7 kgfcm)
• Industry Standards & Certs: PTCRB, FCC, IC, UL
• SIM: two 2FF slots
• GPS: standalone GPS support
COR IBR350P2/IBR350P2-INTL*
• Technology: HSPA+
• Downlink Rates: HSPA+ 21 Mbps (theoretical)
• Uplink Rates: HSPA+ 5.76 Mbps (theoretical)
• Frequency Bands:
• HSPA+/UMTS: (850/900/1900/2100 MHz)
• GSM/GPRS/EDGE: (850/900/1800/1900 MHz)
• Module Power: UMTS 23dBm +/- 1 (typical conducted)
• Module Antennas: two SMA male (plug), 2 dBi gain; nger tighten only; maximum torque spec is 7 kgf-cm
• Industry Standards & Certs: PTCRB, GCF-CC, FCC, IC, CE; (others pending)
• Model: S3A519A
• SIM: two 2FF slots
*-Includes International Adapter Clips (US, UK, EU, AU)

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CradleCare Support available with technical support, software upgrades, and advanced hardware exchange – 1-, 3-, and
5-year options.
One-year limited hardware warranty available in the US and Canada; two-year limited hardware warranty for
integrated EU products when purchased from an authorized EU distributor – extend warranty to 2, 3, or 5 years.
SUPPORT AND WARRANTY
HARDWARE
3G/4G Antenna
Connector (SMA)
Dual SIM slots
(single on LTE-
only model
LEDs
10/100 Ethernet Port Power Port
3G/4G Antenna
Connector (SMA)
Power Switch Reset Button
USB port (not
on LTE-only
model

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User Manual /IBR350 5/6/16
LEDS
SIGNAL STRENGTH Blue LED bars indicate the active modem’s signal strength.
• 4 Solid Bars = Strongest signal.
• 1 Blinking Bar = Weakest signal. (A blinking bar indicates half of a bar.)
POWER
• Blue = Powered ON.
• No Light = Not receiving power. Check the power switch and the power source connection.
• Flashing Amber = Attention. Open the administration pages and check the router status.
ETHERNET LAN Indicates information about a data source connected to the Ethernet LAN port.
• Green = Connected to an active Ethernet WAN interface.
ADDITIONAL LED INDICATIONS
• Several dierent LEDs ash when the factory reset button is detected.
• Two of the modem LEDs blink red in unison for 10 seconds when there is an error during rmware
upgrade.
INTEGRATED MODEM Indicates information about the integrated modem.
• Green = Connected to integrated modem.
LAN

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QUICK START
BASIC SETUP
1. Insert an activated SIM
A wireless broadband data plan must be added to your Cradlepoint IBR350. Wireless broadband data plans are
available from wireless carriers such as Verizon, AT&T, Sprint, EE, and Vodafone. The SIM must be provisioned
with the carrier. Contact your carrier for details about selecting a data plan and about the process for
provisioning your SIM.
Once you have an activated SIM, insert it into the integrated modem. For dual SIM models, insert the primary
SIM into slot marked SIM 1. Insert the card(s) with the notch-end rst and the gold contacts facing down – it
will click into place.
2. Attach the modem antennas
Attach the two modem antennas to the connectors. Antennas are jointed, which enables you to position them
for optimal signal. To attach, hold the antenna straight and twist the base of the antenna to connect, folding
the joint if needed. NOTE: Ensure that the router antennas are not near metal or other RF reflective surfaces.
3. Connect the power source
Plug the provided power supply into an electrical outlet. Then connect the power supply to the router.
4. Ensure power is switched on
O = OFF
– = ON
ACCESSING THE ADMINISTRATION PAGES
Once you are connected, open the Cradlepoint IBR350’s GUI-based
administration pages to make conguration changes to your router.
1. Open a browser window and type “cp/” or “192.168.0.1” in the address
bar. Press ENTER/RETURN.
2. When prompted for your password, type the eight character DEFAULT
PASSWORD found on the product label.
NOTE: The product label at right is an example only: your DEFAULT PASSWORD
and SSID will be unique.
It’s possible – and more ecient – to do all your conguration changes
through Cradlepoint Enterprise Cloud Manager (ECM) without logging into the
local administration pages. Set up a group of routers and set the conguration
for all of them at once. See below for more information about ECM.

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FIRST TIME SETUP WIZARD
USING ENTERPRISE CLOUD MANAGER
When you log in for the rst time, you will be automatically directed to the FIRST TIME SETUP WIZARD, which
will walk you through the steps to customize your Cradlepoint IBR350. You have the ability to congure any of
the following:
• Administrator Password
• Time Zone
• Security Mode
• Access Point Name (APN) for SIM-based modems
• Modem Authentication
• Failure Check
NOTE: To return to the First Time Setup Wizard after your initial login, select SYSTEM from the navigation bar,
expand Setup Wizard,and select First Time Setup.
Rapidly deploy and dynamically manage networks at geographically distributed stores and branch locations with
Enterprise Cloud Manager, Cradlepoint’s next generation management and application platform. Enterprise Cloud
Manager (ECM) integrates cloud management with your Cradlepoint devices to improve productivity, increase
reliability, reduce costs, and enhance the intelligence of your network and business operations.
Click here to sign up for a free 30-day ECM trial.
Depending on your ordering process, your devices may have already been bulk-loaded into ECM. If so, simply
log in at cradlepointecm.com using your ECM credentials and begin managing your devices seamlessly from the
cloud.
If your device has not yet been loaded into your ECM account, you need to register. Log into the device
administration pages and select Enterprise Cloud Manager from the SYSTEM menu. Enter your ECM username
and password, and click on “Register”.
Once you have registered your device, go to cradlepointecm.com and log in using your ECM credentials.
For more information about how to use Cradlepoint Enterprise Cloud Manager, see the following:
• Getting Started
• ECM on the Knowledge Base

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ADMINISTRATION PAGES
Quick Links
Dashboard
Connection Manager
Status
Networking
Security
System
QUICK LINKS
DASHBOARD
The Dashboard is a centralized location for basic
information about the status of your router. The
areas include:
• Device Information
• Ethernet WAN*
• Modems*
• Ethernet LAN*
*-To quickly edit settings for any of these areas,
click on the pencil icon ( ) in the top-right of the
desired dialog box.
You may return to the Dashboard at any time by
clicking on DASHBOARD from the left menu or by
clicking on the Cradlepoint logo at the top-left of
the screen.
Quick Links allows you to bookmark your most commonly-used settings. Simply click on the bookmark icon ( )
to add an item to your Quick Links menu. To remove an item from your Quick Links menu, select the item and
click on the remove bookmark icon ( ).
Quick Links Menu Add Quick Link Delete Quick Link

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CONNECTION MANAGER
The router can establish an uplink via Ethernet or 3G/4G modems (removable or external USB). If the primary WAN
connection fails, the router will automatically attempt to bring up a new link on another device: this feature is called
failover. If Load Balance is enabled, multiple WAN devices may establish a link concurrently.
This is a list of the available interfaces used to access the Internet. You can enable, stop, or start devices from this
section. Drag the priority icon ( ) up or down to set the interface the router uses by default and the order that it
allows failover.
WAN INTERFACE PROFILES & PRIORITY
ON DEMAND
Typically, modem connections are not always on. When the On
Demand mode is selected a connection to the Internet is made
as needed. When On Demand is not selected a connection to the
Internet is always maintained.
Availability Key
Enable On Demand
WAN Verify Data Usage
Failback
Standby
STANDBY
Standby is used to decrease failover time from one WAN interface to another. When Standby is enabled for a WAN
prole or interface, the relevant interfaces are kept in a connected-but-idle (minimal, non-routed trac) state. When
the current WAN connection is disrupted, the trac will failover to the next priority WAN. If that interface is on
Standby, the connection is already established and failover will take much less time.
Note that the current connected interface(s) is/are indicated by a green connection state. For interfaces on Standby,
the interface is indicated by a yellow connection state. If the interface is indicated in red, the interface is not currently
connected or in Standby.
Standby is used to enable faster failover times only. If you want to manage trac to a specic WAN interface, you
will need to use WAN Anity. If WAN Anity is enabled for a particular prole or interface, do not enable Standby for
that prole or interface as the failover results may vary and be unexpected.

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FAILBACK
This is used to congure failback, which is the ability to go back to a higher priority WAN interface if it regains
connection to its network.
Select the Failback Mode from the following
options:
• Usage
• Time
• Disabled
Usage Threshold: Fail back based on the amount
of data passed over time. This is a good setting
for when you have a dual-mode EVDO/WiMAX
modem and you are going in and out of WiMAX
coverage. If the router has failed over to EVDO it
will wait until you have low data usage before bringing down the EVDO connection to check if a WiMAX connection can
be made.
• High (Rate: 80 KB/s. Time Period: 30 seconds.)
• Normal (Rate: 20 KB/s. Time Period: 90 seconds.)
• Low (Rate: 10 KB/s. Time Period: 240 seconds.)
WAN VERIFY
If this is enabled, the router will check that the
highest priority active WAN interface can get to the
Internet even if the WAN connection is not actively
being used. If the interface goes down, the router
will switch to the next highest priority interface
available. If this is not selected, the router will still
failover to the next highest priority interface but
only after the user has attempted to get out to the
Internet and failed.
Idle Check Interval: The amount of time between
each check. (Default: 30 seconds. Range: 10-3600
seconds.)
Monitor while connected: (Default: O) Select from the following dropdown options:
• Passive DNS (modem only): The router will take no action until data is detected that is destined for the WAN.
When this data is detected, the data will be sent and the router will check for received data for two seconds. If no
data is received the router behaves as described below under Active DNS.
• Active DNS (modem only): A DNS request will be sent to the DNS servers. If no data is received, the DNS request
will be retried four times at ve-second intervals. (The rst two requests will be directed at the Primary DNS
server and the second two requests will be directed at the Secondary DNS server.) If still no data is received, the
device will be disconnected and failover will occur.
• Active Ping: A ping request will be sent to the Ping Target. If no data is received, the ping request will be retried
four times at ve-second intervals. If still no data is received, the device will be disconnected and failover will
occur. When “Active Ping” is selected, the next line gives an estimate of data usage in this form: “Active Ping
could use as much as 9.3 MB of data per month.” This amount depends on the Idle Check Interval.
• O: Once the link is established the router takes no action to verify that it is still up.

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DATA USAGE
Data Usage displays upload and download trac for each
LAN client. Check Monitor Monthly (or Weekly or Daily)
Usage to begin tracking this information. This data is not
retained between router reboots.
For Monthly and Weekly you are able to specify the day to
start each cycle (e.g. the 1st or Tuesday, respectively).
Usage Cap: Enter a Cap amount in Megabytes. 1024
Megabyte is equal to 1 Gigabyte.
Use with Load Balancing: When checked, the Load
Balancing feature is allowed to use the thresholds and
metrics of this rule when making balance decisions. This
causes Load Balancing to spread the data usage between
interfaces according to the assigned usage rather than
bandwidth. This is a best eort to keep all interfaces with
these rules at a similar percentage utilization of data (e.g.
10%, 50%, 90%) as the cycle progresses, rather than quickly
using 100% of a fast 1GB capped interface while using only
a fraction of a slow 10GB capped interface, thus leaving the rest of the cycle with only the slow interface. The Data
Usage algorithm on the WAN Anity/Load Balancing page must be selected or this checkbox has no eect.
Shutdown on Cap: When checked, the WAN device will shutdown when the assigned usage is reached. A cycle reset or
a rule deletion will re-enable the device.
Alert on Cap: An email alert will be generated and sent when the assigned data cap is reached. NOTE: The SMTP mail
server must be congured in System > Device Alerts.
Custom Alerts: Check to enable custom alerts at specied percentage of
usage cap.
Custom Alert Percentages: Example: “50,80,90,110” (values can exceed
100%) (Triggers alerts when 50, 80, 90, 110% of usage cap is used)
NOTE: To enable data usage, check Data Usage Enabled from WAN
Management.
• Custom (Rate range: 1-100 KB/s. Time Period range: 10-300 seconds.)
Time: Fail back only after a set period of time. (Default: 90 seconds. Range: 10-300 seconds.) This is a good setting if
you have a primary wired WAN connection and only use a modem for failover when your wired connection goes down.
This ensures that the higher priority interface has remained online for a set period of time before it becomes active
(in case the connection is dropping in and out, for example).
Disabled: Deactivate failback mode.
Immediate Mode: Fail back immediately whenever a higher priority interface is plugged in or when there is a priority
change. Immediate failback returns you to the use of your preferred Internet source more quickly which may have
advantages such as reducing the cost of a failover data plan, but it may cause more interruptions in your network than
Usage or Time modes.

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STATUS
Internet
Client List
Tunnels
Firewall
Routing
Ethernet
GPS
LLDP
System Logs
INTERNET
CONNECTIONS
Select your device to reveal
detailed information about the
following device properties:
• Summary
• Modem
• Cellular Network
• General Information
• IPv4 Information
• Statistics

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CLIENT DATA USAGE
Displays the following client information:
• Name
• IP Address
• MAC Address
• Data Uploaded
• Data Downloaded
• Last Trac
To reset information, click Reset Statistics.
STATISTICS
Statistics can be gathered at variable Sample Rate and Sample Size for the following areas:
• Data Usage
• Failover/Failback/Load Balance

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QOS
Displays packets and bytes transmitted and
received by your Quality of Service (QoS) queues.
To enable and congure QoS, go to NETWORKING
> QoS.