Trouble shooting guide
ISSUE ACTION (After re-positioning or adjusting your antenna
you should re-tune your TV)
No picture or sound, or picture is pixelated. • Ensureyouhaveselectedanantennaappropriate
foryourlocation.Visitwww.crest.com.au/myantenna
for assistance.
• Trymovingtheantennatoanotherplaceintheroom.
Placingnearawindowoftenworkswellespeciallyif
youcanpointtowardsthetransmissiontower.
• Makesuretheantennaisawayfromanyelectrical
appliances.
• Adjusttheorientation.Tryingeithertheverticalor
horizontalmountingsetup.
• Ifyoulivemorethan10kmsfromatransmissiontower
makesuretheantennaispluggedinandmainspower
ison.Youmayneedtosetthegainswitchtohigh
position(greenLED)toincreasesignalgainstrength.
Experimentwiththedifferentgainswitchsettings.
• Ifyoulivewithin0-10kmsawayfromatransmission
toweryoumayneedtosetyourgainswitchtolow
(redLED)orturnpoweroffcompletelytoreducethe
likelihoodofsignaloverload.Theantennamaystill
receivesignalevenifthemainspowerisswitchedoff
whenitisclosetotheTVtransmissionsource.
Icanonlyreceiveafewchannels. • Pleaserefertostepsabove.Experimentationisoften
requiredtondanoptimallocationandorientation.
Withindoorantennas,youmayndthatanantenna
maynotreceiveallavailablechannelsatonelocation
or orientation.
I’vetriedallthestepsabove,buthavenotsolved
myproblem.
• Thereceptionperformanceofanindoorantennacan
varybasedonfactorssuchasthematerialswithwhich
yourhomeisconstructedandobstructionsoutside
ofyourhomesuchashills,valleysandotherbuildings.
Itmaybethatanoutdoorantennaisrequiredforyour
particularcircumstances.
• WhenallTVwasbroadcastasananaloguesignal,a
weaksignalcouldstillgiveyouawatchableresulteven
ifitwasabitgrainy.Thewayinwhichadigitalsignal
worksisdifferent.Insteadofthepicturebecomingless
clearasthesignalstrengthreduces,adigitalsignal
willsimplystopshowinganypictureatall.Withdigital
signals,picturequalityisall-or-nothing.
• Callourteamon1800812261andwemaybeableto
recommendtherightantennasolutionforyourlocation.