Custom Audio Electronics PP54 EVO User manual
USER MANUAL
PP54 EVO
The format used for this manual improves use of natural resources reducing the quantity of necessary paper to print this copy.
CUSTOM S.p.A.
Via Berettine 2/B
43010 Fontevivo (PARMA) - Italy
Tel. : +39 0521-680111
Fax : +39 0521-610701
http: www.custom.biz
Customer Service Department:
www.custom4u.it
© 2020 CUSTOM S.p.A. – Italy.
All rights reserved. Total or partial reproduction of
this manual in whatever form, whether by printed
or electronic means, is forbidden. While guaran-
teeing that the information contained in it has been
carefully checked, CUSTOM S.p.A. and other
entities utilized in the realization of this manual
bear no responsibility for how the manual is used.
Information regarding any errors found in it or
suggestions on how it could be improved are
appreciated. Since products are subject to con-
tinuous check and improvement, CUSTOM S.p.A.
reserves the right to make changes in information
The pre-installed multimedia contents are pro-
tected from Copyright CUSTOM S.p.A. Other
company and product names mentioned herein
may be trademarks of their respective companies.
Mention of third-party products is for informa-
tional purposes only and constitutes neither an
endorsement nor a recommendation. CUSTOM
S.p.A. assumes no responsibility with regard to
the performance or use of these products.
THE IMAGES USED IN THIS MAN-
UAL ARE USED AS AN ILLUSTRA-
TIVE EXAMPLES. THEY COULDN’T
REPRODUCE THE DESCRIBED
MODEL FAITHFULLY.
UNLESS OTHERWISE SPECIFIED,
THE INFORMATION GIVEN IN THIS
MANUAL
ARE REFERRED TO ALL MODELS
IN PRODUCTION AT THE ISSUE
DATE OF THIS DOCUMENT.
GENERAL INSTRUCTIONS
CUSTOM S.p.A. declines all responsibility for
accidents or damage to persons or property
occurring as a result of tampering, structural or
installations, environments not in keeping with
the equipment’s protection degree or with the
required temperature and humidity conditions,
failure to carry out maintenance and periodical
inspections and poor repair work.
GENERAL SAFETY INFORMATION
Your attention is drawn to the following actions
that could compromise the characteristics of the
product:
• Read and retain the instructions which follow.
• Follow all indications and instructions given
on the device.
• Make sure that the surface on which the device
rests is stable. If it is not, the device could fall,
seriously damaging it.
• Make sure that the device rests on a hard (non-
ventilation.
•
provided in this manual.
• When positioning the device, make sure cables
do not get damaged.
• [Only OEM equipment] The equipment must
be installed in a kiosk or system that provides
• The mains power supply must comply with the
rules in force in the Country where you intend
to install the equipment.
• Make sure that there is an easily-accessible
outlet with a capacity of no less than 10A closely
to where the device is to be installed.
• Make sure the power cable provided with the
appliance, or that you intend to use is suitable
with the wall socket available in the system.
• Make sure the electrical system that supplies
power to the device is equipped with a ground
• Before any type of work is done on the machine,
disconnect the power supply.
• Use the type of electrical power supply indi-
cated on the device label.
• These devices are intended to be powered
ing an SELV, non-energy hazardous output.
(IEC60950-1 second edition).
• [Only POS equipment] The energy to the
equipment must be provided by power supply
approved by CUSTOM S.p.A.
• Take care the operating temperature range of
equipment and its ancillary components.
• Do not block the ventilation openings.
• Do not insert objects inside the device as this
could cause short-circuiting or damage compo-
nents that could jeopardize printer functioning.
• Do not carry out repairs on the device yourself,
except for the normal maintenance operations
given in the user manual.
• The equipment must be accessible on these
components only to trained, authorized per-
sonnel.
• Periodically perform scheduled maintenance on
the device to avoid dirt build-up that could com-
promise the correct, safe operation of the unit.
• Do not touch the head heating line with bare
hands or metal objects. Do not perform any
operation inside the printer immediately after
printing because the head and motor tend to
become very hot.
• Use consumables approved by CUSTOM S.p.A.
THE CE MARK AFFIXED TO THE
PRODUCT CERTIFY THAT THE
PRODUCT SATISFIES THE BA-
SIC SAFETY REQUIREMENTS.
The device is in conformity with the essential
Electromagnetic Compatibility and Electric Safety
requirements laid down in Directives 2014/30/EU
and 2014/35/EU inasmuch as it was designed in
conformity with the provisions laid down in the
following Standards:
• EN 55032 (Limits and methods of measure-
ments of radio disturbance characteristics of
Information Technology Equipment)
• EN 55024 (Information Technology Equip-
ment – Immunity characteristics – Limits and
methods of measurement)
• EN 60950-1 (Safety of information equipment
including electrical business equipment)
The device is in conformity with the essential
requirements laid down in Directives 2014/53/EU
about devices equipped with intentional radiators
The Declaration of Conformity and other available
www.custom4u.it.
GUIDELINES FOR
THE DISPOSAL OF
THE PRODUCT
The crossed-out rubbish bin logo means that
used electrical and electronic products shall NOT
be mixed with unsorted municipal waste. For
more detailed information about recycling of this
product, refer to the instructions of your country
for the disposal of these products.
• Do not dispose of this equipment as miscel-
laneous solid municipal waste, but arrange to
have it collected separately.
• The re-use or correct recycling of the electronic
and electrical equipment (EEE) is important
in order to protect the environment and the
wellbeing of humans.
• In accordance with European Directive WEEE
2012/19/EU, special collection points are
available to which to deliver waste electrical
and electronic equipment and the equipment
can also be handed over to a distributor at the
moment of purchasing a new equivalent type.
• The public administration and producers of
electrical and electronic equipment are involved
in facilitating the processes of the re-use and
recovery of waste electrical and electronic
equipment through the organisation of col-
lection activities and the use of appropriate
planning arrangements.
• Unauthorised disposal of waste electrical and
electronic equipment is punishable by law with
the appropriate penalties.
MANUAL
For details on the commands,
refer to the manual with code 77200000003600
For further information about the use of “PrinterSet” tool
refer to the manual with code 78200000001800
TABLE OF CONTENTS
1 INTRODUCTION .............................................................9
2 IDENTIFICATION OF THE MODELS .....................................11
3 DESCRIPTION ..............................................................13
3.1 Box contents ......................................................................13
3.2 Device components: external views ....................................................14
3.3 Device components: internal views ....................................................16
3.4 Product label......................................................................17
3.5 Keys function .....................................................................18
3.6 Status messages ..................................................................19
4 INSTALLATION ..............................................................21
4.1 Fastening ........................................................................21
4.2 Kiosk ventilation system .............................................................24
4.3 Connections ......................................................................25
4.4 Pinout ...........................................................................26
4.5 Driver and SDK....................................................................30
5 OPERATION .................................................................31
5.1 Opening cover ....................................................................31
5.2 Switch the device on................................................................32
5.3 Measure the ticket .................................................................33
5.4 Loading the paper..................................................................34
5.5 Internal management of the ticket .....................................................36
6 CONFIGURATION ..........................................................41
...............................................................41
............................................................43
................................................................45
6.4 Communication parameters ..........................................................47
6.5 Operation parameters...............................................................49
7 MAINTENANCE .............................................................51
7.1 Paper jam ........................................................................51
7.2 Planning of cleaning operations .......................................................56
7.3 Cleaning .........................................................................57
7.4 Firmware upgrade..................................................................65
7
8 SPECIFICATIONS ..........................................................67
.............................................................67
...................................................69
8.3 Device dimensions .................................................................70
8.4 Dimensions of power supply..........................................................71
8.5 Dimensions of in/out board ...........................................................72
.................................................................73
8.7 Character sets in CUSTOM/POS emulation..............................................76
9 CONSUMABLES ............................................................77
10 ACCESSORIES ............................................................79
10.1 In/out board kit ...................................................................81
11 TECHNICAL SERVICE ....................................................87
8
1 INTRODUCTION
This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this
document. The index can be reached by the button on each page as shown in the diagram below.
5 CONFIGURATION
5.1 Setup parameters
AAAA, BBBB
When the printer is turned on it performs a self-test and reset routine
that checks
and initializes the following electronic and mechanical
components.
When the printer is turned on it performs a self-test and reset routine(1)
that checks
and initializes the following electronic and mechanical
components.
During
power-up, if the LF LINE FEED key is held down,
the printer enters the autotest routi-
ne and prints out the Setup report.
The printer permits the configuration of default
parameters.
CCCC
During power-up, if the LF LINE FEED key is held down,
the printer enters the auto-
test routine and prints out the Setup report.
The printer permits the configuration of
default parameters.
Numbered title
for chapter
Numbered title
for paragraph
Information valid
for devices
AAAA, BBBB, CCC
Information valid
for device CCCC
Information valid
for devices AAAA, BBBB
Generic information or
suggestions for the use
of the devices
Information or
suggestions related to
specific operations
Useful information to
not compromise
devices operation
Link to table of contents
Notes reference
NOTES:
All the dimensions shown in figures are in millimetres.
(1) For the keys functions refer to the chapter 2.
ATTENTION: Respect power supply polarity.
9
2 IDENTIFICATION OF THE MODELS
NOMENCLATURE DESCRIPTION
PP54 EVO RS232 ETH 1-CIS
PP54 EVO RS232 ETH 1-CIS RFID HF PP54 EVO with integrated RFID HF antenna
PP54 EVO RS232 ETH 2-CIS PP54 EVO with double CIS reader
PP54 EVO 1-FEEDER RS232 ETH 1-CIS
PP54 EVO 1-FEEDER RS232 ETH 1-CIS RFID HF PP54 EVO with single feeder and integrated RFID HF antenna
PP54 EVO 1-FEEDER RS232 ETH 2-CIS RFID HF PP54 EVO with single feeder, integrated RFID HF antenna and
double CIS reader
11
3 DESCRIPTION
3.1 Box contents
Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the device
is to be transported in the future.
Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact
customer service.
1. Device
2. Installation instructions
21
13
3.2 Device components: external views
PP54 EVO RS232 ETH 1-CIS, PP54 EVO RS232 ETH 1-CIS RFID HF, PP54 EVO RS232 ETH 2-CIS
1. RS232 serial port
2. Ethernet port
3. Power supply port
4. Connector for external low paper sensor
5. Protection cover for the electronic board
6. Service button
7. Status LED
8. Ticket output (issue),
Ticket input (validation)
9. Status LED on the bezel
10. Opening lever for device
11. Sensor for cover opening detection
10
85 761 2 3 4
11 9
14
PP54 EVO 1-FEEDER RS232 ETH 1-CIS, PP54 EVO 1-FEEDER RS232 ETH 1-CIS RFID HF,
PP54 EVO 1-FEEDER RS232 ETH 2-CIS RFID HF
1. Parking slot (Ticket eject 2)
2. Ticket input
3. RS232 serial port
4. Ethernet port
5. Power supply port
6. Connector for external low paper
sensor
7. Parking slot (Ticket eject 1)
8. Protection cover for the electronic
board
9. Service button
10. Status LED
11. Ticket output (issue),
Ticket input (validation)
12. Status LED on the bezel
13. Opening lever for device
14. Sensor for cover opening detection
13
11
14 12
21 73 4 5 6 8 109
15
3.3 Device components: internal views
A. SENSOR 1: Detects the ticket in input
B. SENSOR 2: Detects the loaded ticket
C. SENSOR 9: Detects the ticket in the parking slot 2
D. SENSOR 3: Detects the ticket for the movement along the path to the printhead
E. Printhead with temperature sensor
F. SENSORS 7/8: Detect the position of printhead
G. Upper CIS reader
H. SENSOR 4: Detects the ticket coming from the printhead/barcode reader
I. SENSOR 5: Detects the ticket in ouput (issue) or ticket in input (validation)
J. Lower CIS reader (only for PP54 EVO RS232 ETH 2-CIS and PP54 EVO 1-FEEDER RS232 ETH 2-CIS RFID HF)
K. SENSOR 6: Detects the ticket in the parking slot 1
L. FORC 1: Detects the deviator position
M. Burster for ticket separation
IHGFEDC
K JLM
B
A
16
3.4 Product label
The main data used to identify the machine are shown on the label attached to the bottom of the device.
In particular, it shows the electrical data for the connection to a power source. It also shows the product code, the serial
number and the hardware revision (R).
<serial number> R<n>
<product code>
<rating>
17
3.6 Status messages
The status LED on the control board indicates hardware status of device. Given in the table below are the various LED
signals and the corresponding device status.
STATUS LED DESCRIPTION
- OFF DEVICE OFF
GREEN ON DEVICE ON: NO ERROR
GREEN
x 1 RECEIVE DATA
x 2 RECEPTION ERRORS
(PARITY, FRAME ERROR, OVERRUN ERROR)
x 3 COMMAND NOT RECOGNIZED
x 4 COMMAND RECEPTION TIME OUT
YELLOW
x 2 PRINTHEAD OVERHEATED
x 3 PAPER END
x 4 PAPER JAM
x 5 POWER SUPPLY VOLTAGE INCORRECT
x 6 COVER OPEN
RED *
x 2 FPGA ERROR
x 3 RAM ERROR
x 4 EXTERNAL FLASH ERROR
x 6 PRINTHEAD ERROR
x 7 DIVERTER ERROR
ATTENTION:
* : Non-recoverable hardware status generate a red signal. In this case, contact customer service (see chapter 11).
19
The status LED on the bezel indicates the actions to be taken. When the bezel LED is on, it blinks with two alternating
colors (foreground color FGND and background color BGND) that can be set in the setup procedure (see chapter 6).
Given in the table below are the various LED signals and the corresponding action to be taken.
STATUS LED DESCRIPTION
- OFF NO ACTION TO BE TAKEN
FGND/
BGND ON
TICKET READY TO BE WITHDRAWN
(was received an eject command)
OR
DEVICE IS READY TO READ THE TICKET
(was received a read command)
20
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6
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