Custom Engineering BIG II TOUCH S User manual

POS
BIG II TOUCH S
BIG II TOUCH S
SWEDISH MARKET
Commands manual:
77200000000700
USER MANUAL

The format used for this manual improves use of natural resources reducing the quantity of necessary paper to print this copy.
CUSTOM ENGINEERING S.p.A.
Str. Berettine 2
43010 Fontevivo (PARMA) - Italy
Tel. : [phone]
Fax : [phone]
http: www.custom.biz
Customer Service Department:
Email : [email protected]
© 2012 CUSTOM ENGINEERING S.p.A.
– Italy. All rights reserved. Total or partial
reproduction of this manual in whatever
form, whether by printed or electronic
means, is forbidden. While guaranteeing
that the information contained in it has
been carefully checked, CUSTOM ENGI-
NEERING S.p.A. and other entities utilized
in the realization of this manual bear no
responsibility for how the manual is used.
Information regarding any errors found in it
or suggestions on how it could be improved
are appreciated. Since products are sub-
ject to continuous check and improvement,
CUSTOM ENGINEERING S.p.A. reserves
the right to make changes in information
contained in this manual without prior
notification.
The pre-installed multimedia contents are
protected from Copyright CUSTOM EN-
GINEERING S.p.A. Other company and
product names mentioned herein may be
trademarks of their respective companies.
Mention of third-party products is for infor-
mational purposes only and constitutes
neither an endorsement nor a recommen-
dation. CUSTOM ENGINEERING S.p.A.
assumes no responsibility with regard to
the performance or use of these products.
THE IMAGES USED IN THIS MAN-
UAL ARE USED AS AN ILLUSTRA-
TIVE EXAMPLES. THEY COULDN’T
REPRODUCE THE DESCRIBED
MODEL FAITHFULLY.
UNLESS OTHERWISE SPECIFIED,
THE INFORMATION GIVEN IN THIS
MANUAL
ARE REFERRED TO ALL MODELS
IN PRODUCTION AT THE ISSUE
DATE OF THIS DOCUMENT.
GENERAL SAFETY INFORMATION
Your attention is drawn to the following
actions that could compromise the char-
acteristics of the product:
• Read and retain the instructions which
follow.
• Follow all indications and instructions
given on the device.
• Make sure that the surface on which
the device rests is stable. If it is not, the
device could fall, seriously damaging it.
• Make sure that the device rests on a hard
(non-padded) surface and that there is
sufficient ventilation.
• When positioning the device, make sure
cables do not get damaged.
• Use the type of electrical power supply
indicated on the device label. If uncer-
tain, contact your dealer.
• Make sure the electrical system that
supplies power to the device is equipped
with a ground wire and is protected by a
differential switch.
• Do not block the ventilation openings.
• Do not insert objects inside the device as
this could cause short-circuiting or dam-
age components that could jeopardize
printer functioning.
• Do not carry out repairs on the device
yourself, except for the normal main-
tenance operations given in the user
manual.
• Make sure that there is an easily-acces-
sible outlet with a capacity of no less than
15A in the vicinity of where the device is
to be installed.
• Periodically perform scheduled mainte-
nance on the device to avoid dirt build-up
that could compromise the correct, safe
operation of the unit.
• Before any type of work is done on the
machine, disconnect the power supply.
• Do not touch the head heating line with
bare hands or metal objects. Do not
perform any operation inside the printer
immediately after printing because the
head and motor tend to become very hot.
GENERAL INSTRUCTIONS
CUSTOM ENGINEERING S.p.A. declines
all responsibility for accidents or damage
to persons or property occurring as a re-
sult of tampering, structural or functional
modifications, unsuitable or incorrect in-
stallations, environments not in keeping
with the equipment’s protection degree or
with the required temperature and humidity
conditions, failure to carry out maintenance
and periodical inspections and poor repair
work.
THE CE MARK AFFIXED TO
THE PRODUCT CERTIFY
THAT THE PRODUCT SAT-
ISFIES THE BASIC SAFETY
REQUIREMENTS.
The device is in conformity with the es-
sential Electromagnetic Compatibility and
Electric Safety requirements laid down in
Directives 2006/95/CE and 2004/108/CE
inasmuch as it was designed in conformity
with the provisions laid down in the follow-
ing Standards:
• EN 55022 Class B (Limits and methods
of measurements of radio disturbance
characteristics of Information Technol-
ogy Equipment)
• EN 55024 (Information Technology
Equipment – Immunity characteristics
– Limits and methods of measurement)
• EN 60950 (Safety of information equip-
ment including electrical business
equipment)
GUIDELINES FOR
THE DISPOSAL OF
THE PRODUCT
The crossed-out rubbish bin logo means
that used electrical and electronic products
shall NOT be mixed with unsorted munici-
pal waste. For more detailed information
about recycling of this product, refer to the
instructions of your country for the disposal
of these products.
• Do not dispose of this equipment as
miscellaneous solid municipal waste, but
arrange to have it collected separately.
• The re-use or correct recycling of the
electronic and electrical equipment
(EEE) is important in order to protect
the environment and the wellbeing of
humans.
• In accordance with European Directive
WEEE 2002/96/EC, special collection
points are available to which to deliver
waste electrical and electronic equip-
ment and the equipment can also be
handed over to a distributor at the mo-
ment of purchasing a new equivalent
type.
• The public administration and producers
of electrical and electronic equipment
are involved in facilitating the processes
of the re-use and recovery of waste elec-
trical and electronic equipment through
the organisation of collection activities
and the use of appropriate planning ar-
rangements.
• Unauthorised disposal of waste electrical
and electronic equipment is punishable
by law with the appropriate penalties.

1 INTRODUCTION...................................................................................................................................................... 7
1.1 Explanatory notes used in this manual............................................................................................................. 7
1.2 Main features.................................................................................................................................................... 8
1.3 Mechanical dimensions.................................................................................................................................. 10
2 INSTALLATION AND USE..................................................................................................................................... 11
2.1 Unpackaging the product ............................................................................................................................... 11
2.2 Cash register parts ......................................................................................................................................... 12
2.3 Turn on the cash register................................................................................................................................13
2.4 Connect the Control Box ................................................................................................................................ 14
2.5 Connection ..................................................................................................................................................... 16
2.6 Paper load ...................................................................................................................................................... 18
2.7 Electronic Journal replacement...................................................................................................................... 19
2.8 Cleaning ......................................................................................................................................................... 20
2.9 Touch screen calibration procedure ............................................................................................................... 22
3 CONNECTIONS..................................................................................................................................................... 25
3.1 Power supply connector................................................................................................................................. 25
3.2 USB connector ............................................................................................................................................... 25
3.3 Drawer connector ........................................................................................................................................... 25
3.4 COM1 / COM2 serial connectors ................................................................................................................... 26
3.5 ETHERNET connector ................................................................................................................................... 26
4 DISPLAY ................................................................................................................................................................ 27
4.1 Touch screen .................................................................................................................................................. 27
4.2 Key functions.................................................................................................................................................. 28
4.3 Customer side display and operator side display........................................................................................... 29
5 OPERATING SEQUENCE ..................................................................................................................................... 31
5.1 Sales under Department or PLU .................................................................................................................... 31
5.2 Departments................................................................................................................................................... 31
5.3 PLU ................................................................................................................................................................ 32
5.4 “PLU code” key............................................................................................................................................... 33
5.5 “Department code” key................................................................................................................................... 34
5.6 Single key....................................................................................................................................................... 35
6 CORRECTIONS..................................................................................................................................................... 37
6.1 Total operation cancellation............................................................................................................................ 37
6.2 Corrector ........................................................................................................................................................ 37
6.3 Return ticket ................................................................................................................................................... 38
6.4 Percentage discount....................................................................................................................................... 39
6.5 Percentage extra charge................................................................................................................................ 40
6.6 Rebate............................................................................................................................................................ 42
7 PAYMENTS ............................................................................................................................................................ 43
7.1 Receipt copy................................................................................................................................................... 43
7.2 Credit.............................................................................................................................................................. 43
7.3 Cash ............................................................................................................................................................... 44
7.4 Cheque........................................................................................................................................................... 45
7.5 Cheque with change calculation..................................................................................................................... 46
7.6 Credit card...................................................................................................................................................... 47
TABLE OF CONTENTS
TABLE OF CONTENTS
User Manual BIG II TOUCH S 5

7.7 Ticket agreement............................................................................................................................................ 47
7.8 Generic payments .......................................................................................................................................... 48
7.9 Lunch voucher................................................................................................................................................ 49
7.10 Mixed payment ............................................................................................................................................. 50
8 EXTRA FUNCTIONS ............................................................................................................................................. 51
8.1 Paper feed...................................................................................................................................................... 51
8.2 Entering a not-summing number (for identification) ....................................................................................... 51
8.3 Operator selection .......................................................................................................................................... 52
8.4 Department price query.................................................................................................................................. 53
8.5 PLU price query.............................................................................................................................................. 53
8.6 Credit note...................................................................................................................................................... 54
8.7 Virtual receipt display ..................................................................................................................................... 55
8.8 Electronic journal display................................................................................................................................55
8.9 Virtual calculator............................................................................................................................................. 56
9 SPECIAL FUNCTIONS .......................................................................................................................................... 59
9.1 Credit recovery ............................................................................................................................................... 59
9.2 Received in account....................................................................................................................................... 60
9.3 Paid out .......................................................................................................................................................... 61
10 REPORTS / ZERO REPORTS............................................................................................................................. 63
10.1 Sample Report of the Electronic Journal...................................................................................................... 66
10.2 Sample Financial Report.............................................................................................................................. 67
10.3 Sample PLU Report ..................................................................................................................................... 68
10.4 Sample Department Report.......................................................................................................................... 68
10.5 Sample Users Report ................................................................................................................................... 69
10.6 Sample Time Band Report ........................................................................................................................... 69
10.7 Multiple zeroings .......................................................................................................................................... 70
11 PERSONALIZATION............................................................................................................................................ 71
11.1 Access sequence.......................................................................................................................................... 71
11.2 Description of programmable options........................................................................................................... 72
11.3 Programming keyboard style........................................................................................................................ 79
11.4 Set contrast level .......................................................................................................................................... 80
12 SERVICE.............................................................................................................................................................. 81
12.1 Activation menu............................................................................................................................................ 81
12.2 Initialize a new EFJD.................................................................................................................................... 81
12.3 EFJD transmission ....................................................................................................................................... 81
12.4 Change password ........................................................................................................................................ 82
12.5 Saving archives (Backup Flash --> MMC).................................................................................................... 83
12.6 Archives recovery (Restore MMC --> FLASH) ............................................................................................. 83
12.7 Upgrade with device closed ......................................................................................................................... 84
12.8 Upgrade with device open............................................................................................................................ 85
13 FUNCTIONS CODES........................................................................................................................................... 87
TABLE OF CONTENTS
6 BIG II TOUCH S User Manual

1 INTRODUCTION
This manual refers only to the BIG II TOUCH S Cash Register and not to an entire point-of-sale system. It is intended
to supply the operator with all instructions for correct register use. Proper settings and register use will be described,
as well as how to perform the most common functions as listed below:
• Paper roll change
• Register operation
• Troubleshooting.
This manual supplies some general and technical information regarding the register with the purpose of familiarising
the operator with the characteristics and possible functions of this unit.
1.1 Explanatory notes used in this manual
ABC
ABC Messages displayed on the device.
Note: Important information or suggestions relative to the use of the device.
ATTENTION: Information marked with this symbol must be carefully followed to guard against dam-
aging the device.
DANGER: Information marked with this symbol must be carefully followed to guard against opera-
tor injury or damage.
1. INTRODUCTION
User Manual BIG II TOUCH S 7

1.2 Main features
GENERALS SPECIFICATIONS
Sensors Paper presence
Display 2 backlit graphic LCD display (128 x 17 pixel)
(customer side and operator side)
LCD TFT 800 x 480 pixel, 256 colours
Keyboard Virtual keyboard (programmable, up to 125 keys)
Protocols XON/XOFF and XON/OFF no echo
CUSTOM and CUSTOM DLL
INTERFACES
COM 1 serial connector (RJ45) from 1200 to 115200 bps
COM 2 serial connector (RJ45) from 1200 to 115200 bps
USB connector 12 Mbit/sec
ETHERNET connector 10/100 Mbit/sec
Drawer connector (RJ12)
MEMORIES
Flash memory 32 Mbytes
Dynamic RAM 32 Mbytes (of which 6 Mbytes Graphics Coupon)
Non volatile memory 2 Mbytes
Fiscal memory 256 Kbytes (2500 zero sets)
Electronic journal MMC and/or SD (equivalent 1 mil. lines)
PRINTER
Resolution 203 DPI (8 dot/mm)
Printing method Thermal, fixed head (8 dot/mm)
Printing speed 80 mm/sec
Graphic printing
Printing density from 50 % to 150 %
PAPER
Type of paper Thermal rolls (heat-sensitive side on outside of roll)
Paper weight 55 g/m2– 60 g/m2
Paper width 57 mm ± 0.5
Paper end Not attached to roll core
Internal roll core diameter 12 mm
Paper replacement Easy loader
FUNCTIONS
Automatic date calendar with perennial hour printing
Department (free and preset) 100 (8 of which are on the keyboard)
Department group
Operators 15 (with password option)
PLU 50 000 (with EAN code)
Description for departments and PLU up to 22 characters
Heading setting up to 42 characters x 6 lines
1. INTRODUCTION
8 BIG II TOUCH S User Manual

Limitation on both minimum and maximum amount values per department, on payments and change
Erred operation cancel, erred receipt cancel, returned merchandise
Display and printed calculation of change
Payments 30 programmable types
Credit recovery
Discount and extra charges Both on the article and on the subtotal of the value and percentage
VAT calculation with rate sub-division
VAT groups 5
Unit of measure 6 programmable types
Fiscal receipt with printing of fiscal code and printing of data of stored customers
Fiscal zeroing
Reports Financial, sales statistics (also for time band) and archive
Sharing amount with EFT bancomat
Open receipt check from keyboard
Drawer management (device can manage drawer with different power - 6V, 12V, 18V, 24V)
Programmable ETHERNET parameters
Sending e-mail programmable
PERIPHERALS
Cash drawer
Barcode reader
PC
ELECTRICAL SPECIFICATIONS (BIG II TOUCH)
Power supply 24 Vdc ±10%
Average consumption
(1) 0.5 A
Standby consumption 0.27 A
ELECTRICAL SPECIFICATIONS (power adapter)
Power supply from 100 Vac to 240 Vac
Current 1.5 A
Power 50 W
Frequency from 50 Hz to 60 Hz
ENVIRONMENTAL SPECIFICATIONS
Operating temperature from 0°C to 50°C
Relative humidity from 10% to 80% Rh
Storage temperature from -20 °C to +70 °C
Storage humidity from 10% to 90% Rh
(1) Referring to the standard CUSTOM receipt (L=10cm, Density = 12,5% dots on).
1. INTRODUCTION
User Manual BIG II TOUCH S 9

1.3 Mechanical dimensions
Width 248,8 mm
237,2
120,3
123
248,8
246,2
Lenght 246,2 mm
Height (with cover closed) 123 mm
Weight (without paper roll) 1380 gr
1. INTRODUCTION
10 BIG II TOUCH S User Manual

2 INSTALLATION AND USE
2.1 Unpackaging the product
This operation, which must follow the below steps, must be performed by an authorised CUSTOM technical assistant
as it involves assimilating the register to the fiscal regime.
Before connecting the unit, carefully examine the register to ensure that all parts operate properly. Following instructions
contained in this chapter, the register shall then be ready for connection to the user’s system in just a few minutes.
Remove the register from the
box, taking care not to damage
packaging material in the event
of future use for transport. Check
that all the components illus-
trated below are present and that
there are no signs of damage.
1. Power supply cable
2. EJ electronic journal (already
inserted into the slot)
3. Paper roll
4. Short guide
5. Fiscale manual + signalling
guide
6. Upper foam packing shell
7. Device
8. Box
9. Lower foam packing shell
13 24
8
9
7
6
5
2. INSTALLATION AND USE
User Manual BIG II TOUCH S 11

2.2 Cash register parts
1. Operator side display
2. Touch screen display
3. Fiscal seal
4. Cover opening lever
5. Cover for paper compartment
6. Receipt output
7. Blade for manual tear-off
8. ON/OFF key
9. Customer side display
10. Power supply
11. ECR software / EJ electronic journal
12. ETHERNET port
13. USB port
14. COM2 serial port
15. COM1 serial port
16. Drawer port
17. Power supply port
12 1311 14 15 16 17
1
2
3
5
4
6
7
8
9
10
2. INSTALLATION AND USE
12 BIG II TOUCH S User Manual

2.3 Turn on the cash register
To turn on the cash register proceed as follows:
A
1
Turn the cash register upside down
2
Connect the power supply connector A
3
Insert the power supply in the housing
by widening the locking tooth B
B
C
ON/OFFON/OFF
5 sec.
4
Connect the power supply to a 220Vac power outlet
by the power supply cable C, provided in the package
5
Switch on the register by pressing the ON/OFF key
located on the left side. The register will display the
“REDO” message
ATTENTION:
Use the type of electrical power supply indicated
on the device label.
2. INSTALLATION AND USE
User Manual BIG II TOUCH S 13

2.4 Connect the Control Box
THIS PART IS RESERVED
EXCLUSIVELY TO
TECHNICAL SERVICE
To connect the Control Box with the system proceed as
follow:
1. Connect the Control Box with COM1 or COM2 port on
BIGII S using the serial cable in the package.
COM1 or COM 2
CONTROL BOX
2. Turn on the Cash Register (see previous paragraph)
and the Control Box.
3. Set the COM1 port configuration:
4. Set the COM2 port configuration:
5. Use the arrow keys to browse within the menu and
confirm by pressing the ENTER key when this mes-
sage appears on the display (ex. COM1 port):
COM 1 PORT
KONTROLLENHET
6. Set the baud rate for Control Box communication:
7. This message appears on the display:
BAUD RATE K-ENHET
9600bps
8. Use the arrow keys to browse within the menu and
confirm by pressing the ENTER key.
Note:
Set the same baud rate as the Control Box.
Set the flow control on the Control Box as RTS/
CTS or HARDWARE.
9. Perform a financial zero report:
2. INSTALLATION AND USE
14 BIG II TOUCH S User Manual

10. Start the ACTIVATION mode:
11. This message appears on the display:
NAMN KASSA
AA
12. Type the system name and press the ENTER key to
confirm.
TYP KVITTOHUVUD
TEXT
13. Use the arrow keys to select the type of receipt header
and press the ENTER key to confirm.
KVITTOHUVUD 1/6
<Company Name>
14. Type the receipt header (No.6 lines available) and
press the ENTER key to confirm.
RADER KVITTOHUVUD
5
15. Select the number of active lines for receipt header
(from 1 to 6).
ORGANISATIONSNUMMER
0000000000
16. Type the Corporate ID number and press the ENTER
key to confirm.
17. A preview receipt is printed out:
<Company Name>
<Company Name>
<Address>
<Location>
<Telephone - Fax>
RADER KVITTOHUVUD 5
MOMSNUMMER 0000000000
KONTROLLENHET ABCDE000000001234
NAMN KASSA: AA
MASKINNUMMER: 1
01/01/12 12:00 OP.T.#1
18. This message appears on the display:
AKTIVERING?
[C]=NEJ [ENTER]=JA
19. Press the ENTER key to confirm.
ACCEPTERA NY
[C]=NEJ [ENTER]=JA
20. Press the ENTER key to confirm.
21. A receipt is printed out:
KASSA AKTIVERAD
NAMN KASSA: AA
MASKINNUMMER: 1
KONTROLLENHET: ABCDE000000001234
01/01/12 12:00 OP.T.#2
2. INSTALLATION AND USE
User Manual BIG II TOUCH S 15

2.5 Connection
Connectivity with other devices is ensured by the interfaces of the cash register.
PC
HUB
Cash drawer
USB standard cable
Cable supplied with CUSTOM cash drawer
ETHERNET CrossOver standard cable
ETHERNET UTP standard cable (pin to pin)
2. INSTALLATION AND USE
16 BIG II TOUCH S User Manual

Barcode Reader
CB9POLI-PLUG8-01
Connection cable for PC CB9POLI-PLUG8-10 Connection cable for optical reader
CBADAT-RJ11-JACK
Adapter cable for cash drawer
DKCOM1COM2USBETH
Notes:
To enable/disable the
automatic opening of cash
drawer, enter the menu
FUNKTIONER > PROGRAM-
MERING > ARBETS
INSTÄLLN > AUTO ÖPPN
KASSALÅDA (see Chap.
PERSONALIZATION).
To set the correct supply
voltage for cash drawer enter
the menu FUNKTIONER >
PROGRAMMERING >
ARBETS INSTÄLLN > VOLT
KASSALÅDA (see Chap.
PERSONALIZATION).
To correctly set the communi-
cation ports enter the menu
FUNKTIONER > PROGRAM-
MERING > ARBETS
INSTÄLLN (see Chap.
PERSONALIZATION).
2. INSTALLATION AND USE
User Manual BIG II TOUCH S 17

2.6 Paper load
ATTENTION:
Only use approved paper rolls.
To load the paper roll into the cash register proceed as
follows:
A
B
2
Open the cover for the paper compartment B.
1
Lift the opening lever A.
4
Pull the paper until it comes out a few centimetres
and close the cover.
3
Insert the paper roll, following the indicates rotation
direction.
5
The paper is automatically loaded.
VROOM
2. INSTALLATION AND USE
18 BIG II TOUCH S User Manual

2.7 Electronic Journal replacement
The cash register is supplied with an electronic journal
device already properly initialized. The device is MMC
and/or SD replacement of the traditional paper roll.
The cash register will not work if said device is not inserted.
Note:
An operational ticket with the message “EJ on EXHAUS-
TION” in double height printed at the end of every fiscal
receipt. Once those last 30,000 lines have run out, a not-
fiscal receipt with the message “EJ FULL LAST FISCAL
CLOSURE” will be double height printed at the bottom of
each fiscal receipt. At this point, after having performed
a daily fiscal closing, the EJ will have definitively run
out of space and cannot be used for new registrations,
though readings will still be possible.
Note:
Non-automatic procedures can be utilised as well if the
user would like to change the EJ before having com-
pletely run it out. Press the FUNKTION key, enter into
the VERKTYG menu and follow function “NY E-J INIT.”,
then proceed as indicated above.
• Perform a fiscal resetting to close the full EJ.
• Enter the “NY E-J INIT.” mode:
• Enter the password:
• Eject the run out multimedia card and insert a new
card:
• Confirm with the ENTER key:
Note:
The steps above are also shown on the display and
printed on a NOT-FISCAL receipt (see figure).
2. INSTALLATION AND USE
User Manual BIG II TOUCH S 19

TAG UT KORTET
LADDA ETT NYTT KORT
E-J PREP.START, WAIT...
E-J FORMATERING PÅGÅR...
E-J KORT INIT OK
NAMN KASSA: AA
MASKINNUMMER: 1
KONTROLLENHET: ABCDE000000001234
01/01/12 12:00 OP.T.#1
2.8 Cleaning
ATTENTION:
Do not use alcohol (methyl, ethyl or isopropyl) or
strong solvents. Do not use thinner or benzene,
abrasive cleaners, compressed air or stiff brushes.
Do not let water or other liquids get inside the de-
vice.
BODY AND DISPLAY
To clean the device proceed as follows:
OFF
ON
Alcohol, solvent
cohol, solve
2
Disconnect the power cable from the network.
1
Switch off the device.
3
Clean the device by using a soft cloth.
2. INSTALLATION AND USE
20 BIG II TOUCH S User Manual