CVO Fire Fire Wave User manual

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CE PIN NUMBER: 0063BT5051
Revision-7 [2011]
Fire Wave
INSTALLATION MANUAL
Serial Number
Please quote this serial number when contacting CVO Fire.
Important
•It is recommended, even if you have installed these appliances before, that you take the
time to read through these instructions and follow them step by step.
•The appliance is CE approved for use with Natural Gas – I2H, I2E, 2E+, I2L and LPG I3P, I3+,
I3B/P. Check the data plate for actual appliance setting.
•This manual must be handed to the owner of the property once the appliance is
commissioned and retained onsite for operation and servicing reference.
•The appliance has a manufacturer’s warranty valid for 1 year from date of delivery. In order
to validate the warranty the appliance must be installed by a GAS SAFE Engineer.
•The warranty card supplied with this booklet should be completed by the GAS SAFE Engineer
and posted to : Customer Service Dept, CVO Fire. 4 Beaumont Square, Aycliffe Industrial
Park, Newton Aycliffe. County Durham. DL5 6XN.
•Whenever contacting CVO Fire regarding the appliance please have the serial number and the
installers GAS SAFE registration number available.

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Contents
1 Appliance Technical Data
2 Appliance General Information
3 Warning for Fire Guards and Hearths
4 Appliance Unpacking Instructions
5 Remote Control System
6 Appliance Installation Instructions
7 Appliance Commissioning Instructions
8 Appliance Start Up / Shut Down Instructions
9a Appliance Fault Diagnosis Instructions
9b Battery Remote System – Fault Diagnosis
9c Battery Remote System - Schematic
10 Appliance Cleaning Instructions
11 Appliance Servicing Instructions
12 Appliance Spare Parts
13 Appliance Warranty
14 Fitting The Optional Wall Switch
15 Converting The Fire To Mains Supply
16 Contact Details
17 User Manual
Every appliance has been designed, manufactured and type tested to ensure that it
conforms to the current national and European DFE (decorative fuel effect gas fire)
legislation.
If you have any queries regarding these
instructions or require additional technical
support or advice on the installation of our
products, please contact our technical
support team on 01325 327 221.
Every fire is bubble tested to 150mBar,
flow rated and given a 100% function test.
This ensures that all CVO Fires work fully
when leaving the factory. When installed

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inline with the instructions in this manual the owner will enjoy many years of
enjoyment from the fireplace. Please take time to read the instructions fully.
The installer is to advise the user not to stand too close to the appliance for prolonged
periods of time and that loose clothing is particularly at risk of burning due to the
presence of an unguarded flame.
1. Appliance Technical Data
1.1. General Specification
Oxypilot Assembly Marking Natural Gas Burner : NG9103 , LPG9272
Gas Connection Size 8.0mm O.D. tubing
Minimum Flue Diameter (Millimetres) 250.0
Minimum Flue Height (metres) 3.0
Appliance Mass (kilograms) 50.0
Countries of Destination
Gas
Type
Gas Category, Type
And Supply Pressure
AT
BE
CH
CY
CZ DE
DK
EE
ES
FI
FR
GB
GR
HR
HU
IE
IT
I2H - G20 at 20mbar 999999999999
I2E - G20 at 20mbar
9
NG
I2E+ - G20'G25at20'25mbar 9
9
I3P - G31 at 37mbar 999
9999 99
I3+ - G30'G31 at 28-30'37mbar 9999
9999 99
LPG
I3B/P – G30'G31 at 30mbar 99
999999999
Countries of Destination
Gas
Type
Gas Category, Type
And Supply Pressure
LT
LU
LV
MT
NL
NO
PL
PT
RO
SE
Sl
SK
TR
I2H - G20 at 20mbar 999999999
I2E - G20 at 20mbar 9
99
NG
I2L - G25 at 25mbar 9
I3P - G31 at 37mbar
9 999
I3+ - G30'G31 at 28-30'37mbar
9 99
LPG
I3B/P – G30'G31 at 30mbar 9
999 99999
Injector
(1 per appliance)
Gas
Type
Gas Category, Type
And Supply Pressure Marking
Nominal Heat Input
kW, Gross
I2H - G20 at 20mbar 13.3
I2E - G20 at 20mbar 13.3
I2E+ - G20'G25at20'25mbar 13.3/12.3
NG
I2L - G25at 25mbar
460
12.3
I3P - G31 at 37mbar 13.8
I3+ - G30'G31 at 28-30'37mbar 13.8
LPG
I3B/P – G30'G31 at 30mbar
135
13.8

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2. Appliance General Information
The appliance is intended for decorative purposes only.
The chimney should be swept before the appliance is installed, and should be swept
and inspected regularly to ensure that all products of combustion are entering the flue
and there is no excessive build up of soot.
Foreign objects should not be placed on to the appliance or otherwise disturb the fuel
bed. Debris from any source, or soot formed, should be removed from the appliance,
see ‘Appliance Cleaning Instructions’.
The appliance may emit a slight smell for a period of time after commissioning. This is
quite normal and any odours will disperse within a few hours of operation.
The pilot light and flame sensing device installed to the appliance are also atmospheric
sensing devices. The device is not adjustable and must not be disabled. If evacuation
of combustible products is interrupted the device shuts down both the main burner and
pilot light. In the event of a single shut down, do not attempt to re-light the pilot
within three minutes, once three minutes have passed the appliance can be re-started
in accordance with ‘Appliance Start Up / Shut Down Instructions’. In the event of
repeated shut downs, do not use the appliance and have the flue and appliance
checked by a GAS SAFE Engineer. If any part of the pilot assembly needs to be
replaced, including the pilot burner, thermocouple, electrode and injector the
complete assembly must be replaced with an original manufacturer's pilot assembly by
a GAS SAFE Engineer.
Warning – Do not adjust the system.
Warning – Do not disable the flame sensing device.
Warning – Use only OEM parts.
The installation should only be carried out by a GAS SAFE Engineer and in accordance
with national and local regulations for gas. The installation must also be in accordance
with relevant parts of local and national building regulations. For the Republic of
Ireland, reference should be made to IS813 and ICP3 and any guidance notes from Bord
Gais.
Read the instructions carefully before proceeding. Failure to do so could result in an
unsafe installation and may invalidate the warranty.
3. Warning for Fire Guards and Hearths
The appliance is not installed with an integral guard. In normal use consideration may be given
to the use of a fireguard conforming to BS6539 or BS6778, so that the approach to the
appliance is limited such that access to the flame is minimised. It is recommended that a
fireguard conforming to the requirements of BS6539 or BS6778 be installed if the appliance is
used in the presence of young children, the elderly or the infirm. For some countries a non-
combustible hearth must be installed in front of the appliance in accordance with national
regulations (e.g. United Kingdom). In addition, the installer is to advise the user against placing
combustible material directly in front of the appliance.
4. Appliance Unpacking Instructions
Carefully examine the carton for damage before unpacking. If the appliance is
damaged in anyway DO NOT INSTALL. Contact 01325-327221. Once installation has
begun it is accepted that the fire was in perfect condition. Remove the appliance and
examine its general condition. If satisfied by the condition of the product, proceed
with the installation.

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5. Remote Control System
Take some time to learn about the remote system fitted to this fire. Review the circuit diagram to
familiarise yourself with the system components.
This gas fire is operated by a remote control system which is powered by “AA” batteries. The fire is
supplied with a remote hand set which will switch the fire on/off and regulate the flame up/down.
There are options available to add a manual wall switch and to convert to mains power supply.
Handset: In order to operate the appliance the handset must be pointed directly at the magic eye
(line of sight) on the fire. The hand set has a child safe feature to avoid accidental lighting. Please
read “lighting the fire” section later in this handbook before operating the appliance.
The remote is powered by 6 x ‘AA’ Batteries in the appliance and a 9V battery in the handset.
It is recommended that only “Lithium” batteries are used in the remote system to ensure a long
life.
Note: that if the fire shuts down it is automatically set in “safe mode” to reactivate the fire press
button #1 only on the handset. This will cause a beep. Now the fire can be lit again using the
standard start-up sequence.
The remote system has a fault diagnosis system built in which is indicated by a number of beeps.
Review the “fault diagnosis” section later in this manual for the code. A warning sound when the
internal batteries become low will e heard however if the batteries are totally dead there will be no
sound. If the appliance fails to operate on the hand set change the batteries in both the appliance
and the hand set as this is the most common cause of failure.
IMPORTANT NOTE: All CVO fires are given a 100% full function test at the factory before being
shipped. Never remove the heat shield or any wires from the black box or the remote system.
All connections are required. There is no need to remove any connections from the remote system
during installation. Removal of any connections will result in the warranty being invalidated and no
claims will be accepted for the unit not working.

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6. Appliance Installation Instructions
(To be carried out by a Registered GAS SAFE Engineer only – failure to comply with
this requirement will invalidate the Warranty)
6.1. General
GATHER: This appliance is fitted with a gather unit which must be remaining attached
to the appliance. Removal of the gather will render the appliance dangerous. The
gather must be sealed with high temperature silicone fire cement.
FLUE: The minimum flue requirement is 3 metres of 250mm diameter. Usage with any
smaller flue will render the appliance highly dangerous.
Clearances between the appliance and all combustible materials must conform to
national regulations.
The appliance must be installed and used in accordance with these instructions. Prior
to installation, ensure that the local distribution conditions (identification of the type
of gas and pressure and the adjustment of the appliance) are compatible.
The builders opening or fireplace opening must be constructed of a non-combustible
material.
Any flue damper plate or flue restrictor must be removed or fixed permanently in a
fully open position, or shall only be installed in accordance with national regulations.
The chimney must be swept before the appliance is installed. If the chimney is not
swept, there is a possibility that loose debris may fall onto the burner unit which may
result in damage and unnecessary service costs.
Before the appliance is installed a flue test in accordance with national regulations
should be carried out. The appliance must not be installed unless the chimney or flue
length is at least the length and size indicated in the section marked ‘Appliance
Technical Data’ earlier in this manual.
Under no circumstances should the appliance be installed and operated within any
premises without an adequate flue or chimney system.
A room ventilation air supply must be installed in accordance with national regulations
and should be checked regularly to ensure that it is free from obstruction.
Soundness of the input gas line should be checked prior to installing the appliance.
The gas connection must be made in accordance with national regulations.
An isolation valve (stop tap) must be installed adjacent to the appliance, which when
closed allows the complete burner and control assemblies to be disconnected for
maintenance and repair in accordance with national regulations.
Adjustment of the pilot assembly is not usually required, however during installation
the assembly may become misaligned. The gap between the pilot electrode and the
pilot should be 3.5 – 4.5mm allowing the spark to bridge the gap between the electrode
and the gas outlet on the pilot head, at the point where gas is ejected.

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6.2 Burner Ventilation Requirements
This fire is designed to be used as a “trimless” fire. For the fire to work correctly additional burner
ventilation must be planned to provide fresh air into the burner box. This work should be planned
before starting to install the fire. This additional burner air must be routed from “within the room
the fire is installed” directly in to the burner box. Failure to observe this will result in serious heat
damage to the remote system. This will not be covered by the warranty. The normal way to do this is
by creating a ducted space behind the plasterboard from the skirting level. The air vent must be at
least 20mm deep and the full width of the burner flame. If it is positioned differently the flame will
become unstable. The system must be sealed so that air can only travel in one direction from the
room into the burner box and cannot travel up the back of the enclosure. If the air is not sealed
flame reversal will occur. See the images below
SIDE VIEW
FRONT VIEW

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6.3 Appliance Installation
Before commencement of any building works we recommend that a thorough structural
survey is carried out of the installation location, ensuring that any work done will be
safe.
A flat, level, opening must be prepared in accordance with local building regulations to
the following specification:-
The Fire Wave is supplied as a complete unit with built in remote and gather unit.
There should be no reason to dismantle the appliance. The only connection required is
an 8mm gas supply.
The Fire Wave does not have its own support lintel. Therefore in some cases it may be
necessary to install a lintel above the opening. Check with building regulations if in
doubt.
This Fire is supplied with the gather unit attached. This is required in order to ensure
the fire operates safely and inline with the CE approval.
The enclosure is then inserted into the opening and positioned so that the front edge is
aligned with the final face of the wall. Please note that if a wall cover (plaster board)
is to be added this must be taken into account.
A suitable gas supply is required within the opening. The appliance is supplied with an
isolation ball valve. This should be retained and used as the connection point.
The complete unit is inserted into the building opening and the gas supply fed into the
burner tray via one of the holes provided. All other holes must be blocked with a
suitable metal tape.
Great care must be taken when handling the fire burner to ensure the battery remote
system does not become damaged.
Any gaps between the enclosure, gather and flue system should be sealed with fire
cement to ensure a closed system.

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6.4 Gas Supply
GAS FLOW RATES:
NATURAL GAS 1.6m3/Hour
LPG/PROPANE 0.6m3/Hour
This is a high power [14KW] appliance and needs a very strong and constant
gas supply. Before installing this appliance the gas pipe work needs to be
reviewed to ensure the gas pressure at the appliance, when on full, remains at
20mBar at all times.
If the appliance is run with a gas supply which is not suitable it will render the
appliance unreliable and possibly dangerous.
Once the fire is connected, the gas must be tested “at the test point within the
fireplace enclosure” as per the commissioning sequence:
1. Other appliances in the house off.
a. Standing Pressure – Off
b. Inlet Pressure – On Pilot
c. Inlet Pressure – On Full
2. Other appliances in the house on.
a. Standing Pressure – Off
b. Inlet Pressure – On Pilot
c. Inlet Pressure – On Full
3. The pressure must remain at +/- 1mBar of the value stated on the
dataplate.
SEE IMAGE ON PAGE 11

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6.4 Final Checks before lighting the fire.
NOTE – REMOTE SYSTEM
The appliance is operated by 6 x “AA” batteries. It is advised that Lithium batteries
are used to increase life. The fire is supplied with a Handset and a Magic Eye. There is
the option to add a Manual Wall Switch. This must be fitted during installation. If this
has not been ordered then call 01325-327221 and request the part.
NOTE – APPLIANCE SEALED TO CHIMNEY CAVITY.
The enclosure must be sealed to the fireplace opening to create a closed system which
only allows air to be drawn from the room by the chimney. Take special care to ensure
there are no openings below the fireplace box where air can be drawn down the back
side of the enclosure and from the burner tray.
The Gather must be used.
NOTE – BURNER TRAY HOLES
The appliance is supplied with additional holes in the burner tray to allow gas pipe
access from various points. Once the gas pipe is fitted all other burner access points
must be covered using aluminium tape. Failure to do this may result in incorrect flame
activity and damage to the remote system. Any resulting damage caused by incorrect
installation is not covered by the warranty.
GAS LEAKS
With the isolation valve in the appliance switched off, test the gas line from the meter
to the appliance to ensure there are no gas leaks in the system. The appliance is
bubble tested at 150mBar before leaving the factory.
ROOM VENTILATION
The room must have an air vent in the room to provide a minimum of 100cm2 fresh air
from the outside?
BURNER VENTILATION
Has the fire been designed with burner air provided? See page 7.
NOTE - USING LPG BOTTLES
This is a high power fire and uses a high volume of gas. In very cold conditions LPG can
take longer to vent into gas and this may cause a drop in pressure which will shut the
appliance down. If this appliance is to be connected to LPG bottles it is recommended
that 2 x 47Kg bottles with a changeover valve is used. This must also include a
regulator.
WARNING: HEAT SHIELD.
IF THIS APPLIANCE IS OPERATED WITHOUT THE REMOTE HEAT SHIELD IN PLACE AND
SECURLY FITTED TO THE BURNER TRAY SERIOUS DAMAGE WILL OCCUR TO THE
REMOTE CONTROL SYSTEM. ANY RESULTING DAMAGE WILL NOT BE COVERED BY CVO
FIRE AND IS NOT COVERED BY THE WARRANTY.

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7. Appliance Commissioning Instructions
The burner inlet flow rates are factory set and sealed. Under no circumstances should these
settings be changed. The aeration is fixed. Do not change the burner aeration.
Step 1: The appliance is supplied with a pressure test elbow and gas tap. Connect an 8mm
gas supply to the tap and test for leaks. Remove the screw from the test point within
the appliance and connect a manometer.
Step 2: The appliance requires 6 x “AA” Lithium batteries to operate. Using lower quality
batteries is not advised. The Battery Pack is disconnected when supplied to increase
the life of the batteries. Reconnect the battery by plugging in the socket.
Step 3: The appliance is supplied with an Infra-Red Remote Control Unit which is operated
via a hand set and magic eye positioned on the right hand side of the enclosure.
There is also a manual wall switch.
Step 4: Light the appliance as shown in section 7. Once lit turn the appliance onto the full
setting and read the gas pressure from the manometer attached to the inlet test
point elbow – WITHIN THE APPLIANCE.
Step 5: It is very important that this test is performed as stated to ensure the appliance is
safe and reliable. The inlet supply pressure must be within (+/- 1mb) of the pressure
stated on the Data Plate. For example a 20mBar NG appliance must read between
19mbar and 21mBar. Light all other gas appliances in the house, including central
heating systems and check the inlet pressure again. The pressure must still be within
the tolerance of +/- 1mb. Now turn off all the other gas appliances and turn the
appliance down to pilot only, the pressure must still be in the tolerance of +/- 1mb.
These 3 tests will ensure the fireplace is safe.

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Step 6: IF FAILED: If it is not possible to maintain the pressure at the required level,
TRANSCO, BORD GAIS or the propane supplier must be called to adjust the governor
to the house before the appliance can be commissioned further.
Step 7: IF PASSED: Disconnect the pressure gauge, replace the pressure test point sealing
screw and test the appliance for gas soundness. Insert the front shelf.
Step 8: Turn the appliance to the maximum setting. Leave the appliance for 10 minutes and
then test that all the products of combustion are entering the flue by traversing the
perimeter of the fireplace opening or canopy using a smoke generator e.g. smoke
matches.
Step 9: The customer should be shown in detail how to operate the appliance and the
installation and user manual given to the customer. The customer must also be made
aware that the appliance must be serviced every 12 months and that chimney or flue
system should be checked regularly to ensure the appliance operates at optimum
performance.
Step 10: The warranty card is to be completed by the registered engineer who has
commissioned the appliance. This is to validate the warranty. The card must then be
given to the customer for return to the factory.
If you have any questions, or the appliance is not operating correctly, please consult the fault
diagnosis chart and then contact the CVO Fire technical team BEFORE you leave the
installation. As part of our customer service procedure you will be asked for the appliance
serial number on the front cover of this booklet and the GAS SAFE registration number of the
Engineer. If the appliance is not installed in strict accordance with these instructions CVO Fire
cannot be held responsible for any damage caused and reserve the right to charge for any
corrective work. The warranty covers defective components or manufacture not incorrect
installation or site specific conditions.

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8. Appliance Start Up / Shut Down Instructions
The appliance requires 6 x AA Lithium batteries to operate. The handset has a 9v
battery.
If the main burner or pilot light is extinguished during lighting, do not attempt to re-
light the pilot within three minutes.
There are two methods of lighting the appliance – Hand Set (Infra Red) and Manual
Wall Switch (this is an optional extra – to order call 01325-327221)
8.1 Using the Remote Control Handset (see image)
The handset requires “line of site” to a maximum of 3 metres. If the handset is not pointed
directly at the magic eye the fire will not operate. If the handset fails to operate it may
require new batteries. The handset must be handled with care. If it is dropped it will be
damaged.

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•TO TURN APPLIANCE “ON”
oPress Button #1 & #2 at the same time and point directly at the magic eye. The
buttons must be held for 3-5 seconds. This is a child safe system to stop
accidental lighting. The ignition sequence will start. The gas to the pilot is
opened and the magnet unit pressed by the motor, the spark is generated. When
the pilot flame presence is detected (ionization flame control) the system holds
for 10 seconds to warm the thermocouple.
oOnce the thermocouple is warm enough to hold the magnet unit the valve will
allow gas to the burner at the maximum setting.
oIn case of failure during pilot ignition sequence, the EDB puts the system in safe
mode. To restart the ignition sequence press Button #1 again.
•STANDBY MODE
oIt is possible once the fire is lit to operate in standby mode with pilot only lit. To
do this press button #2.
•HIGH / LOW FLAME
oBy pressing Button #3 (increase) or Button #4 (decrease) the power output of the
appliance can be set between maximum and minimum levels.
oBy pressing Button #3 the burner flame is increased to the maximum rate.
oBy pressing Button #4 the burner flame can be reduced to the minimum rate.
•TO TURN APPLIANCE “OFF”
oTo turn the appliance OFF Button #1 is pressed.
•Each time a button is pressed a “beep” will be heard.
•To Summarise:
oButton #1 & #2 together – This switches the appliance ON.
oButton #1 – This switches the appliance OFF.
oButton #2 – This sets the unit into standby mode (pilot only)
oButton #3 – This sets the flame at maximum rate.
oButton #4 – This sets the flame at minimum rate.
•Each time a button is pressed a “beep” will be heard.

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8.2 Using the Manual Control Panel. [if fitted]
When fitting please ensure the cable does not become detached from the
membrane. The membrane has a self adhesive pad which can be stuck to the wall.
•Button #1 - By pressing this switch, this starts the ignition
sequence (press & hold for 3 sec minimum). The gas to the
pilot is open and the magnet unit pressed by the motor, the
spark is generated. When the pilot flame presence is
detected the system holds for 10 seconds to warm the
thermocouple.
•Once the thermocouple is warm enough to hold the magnet
unit the valve will allow gas to the burner at the maximum
setting.
•In case of failure during pilot ignition sequence, the EDB
puts the system in safe mode. To restart the ignition
sequence press Button #1 again.
•It is possible once the fire is lit to operate in standby mode
with pilot only lit. To do this press button #2.
•By pressing Button #3 the burner flame is increased to the
maximum rate.
•By pressing Button #4 the burner flame can be reduced to
the minimum rate. This may involve pressing the switch a
number of times in steps to get the lowest setting.
•To turn the appliance OFF Button #1 is pressed.
•Each time a button is pressed a “beep” will be heard.
If the appliance is shut down unexpectedly the valve must be
reset first before the fire can be re-lit. To do this press the
“OFF” button until a beep is heard. Then commence the
starting sequence as detailed above by pressing both left had
buttons at the same time.
The pilot is a safety device which monitors the gas pressure and
flue conditions. If a fault in either of these areas are detected
the pilot will not allow the fire to be lit. Please review the
installation conditions before proceeding.

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8.3 How to Shutdown the appliance if the appliance is lit and both the Handset and Wall Switch
are Faulty.
The appliance has a safety shut down switch which is built into the remote system. This is in the
form of a button fitted inside the appliance. In the unlikely event that the handset is lost, damaged
or broken and the manual wall switch is broken while the fire is lit the fire can be shutdown by
pressing this button.
Safety Shutdown Procedure
•Carefully lift the front shelf taking care that the appliance will be hot.
•The reset button is fitted to the top of the remote shield.
•Carefully insert hand below the shelf taking care not to touch any hot surfaces.
•Press and hold the button for up to 60 seconds and the appliance will shut down.
•Taking care not to touch any hot surfaces, carefully remove your hand and replace the front
shelf.
•Do not use the appliance until the remote handset and wall switch have been repaired or
replaced.
•To purchase a new handset call 01325-327221
•If the fire has been converted to mains then the reset button will be replaced by the
mains adaptor socket. In this instance unplug the adaptor from the socket and the fire
will shut down.

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9. Appliance Fault Diagnosis Instructions
All CVO Fire appliances are bubble tested to 150mBar to ensure there are o gas leaks,
they are then given a full function test for over 1 hour to ensure all functions and
safety devices are inline with the CE approval. It is highly unlikely, that if the
appliance has been installed correctly as set out in this manual that the appliance will
not function. Please use the fault diagnosis tick sheets to resolve any issues which may
arise during installation.
9.a. General
Symptom Check List Tick
The system “beeps”
all the time.
There is a fault diagnosis system built into the battery remote. The
remote gives out a sequence of “beeps”. This is a code which indicates
a fault. See section 13 for details.
Check spark lead is connected properly.
Appliance clicks but
no spark or weak
spark. Check spark electrode is in the correct area and the gap correctly
distanced to the pilot. See image.
Check for a good spark. Check the spark is in the right area.
Check that the ventilation is not too strong and drawing the gas away
from the
p
ilot.
Appliance sparks but
does not light pilot.
Check that there is gas at the input and at the pilot.
Check that remote valve is o
p
eratin
g
correctl
y
.
Check isolation tap/shut off is open.
If there is no gas.
Check for blockages in the gas pipes.
Check for a good spark.
Check the spark is in the right area.
Check that the ventilation is not too strong and drawing the gas away
from the
p
ilot.
If there is gas but
pilot does not light
Check the pilot gas slot is clear.
Check the pilot flame is heating the thermocouple.
Check the thermocouple nut is properly tightened into the valve.
Check that the pilot lights early on ignition clicks.
Pilot lights but does
not light main
burner
Check ventilation is not too strong and drawing the pilot flame away
from the thermocou
p
le.
When using LPG Bottles ensure bottle is not empty. To run this
appliance on bottles a minimum of 2 x 47KG bottles with a changeover
valve is required. The bottles must have a suitable regulator.
Check thermocouple nut is properly secured to the valve.
Check ventilation is not too strong and the flame is not blowing off the
thermocouple.
Burner lights but
turns off after a few
minutes
Check gas pressure is correct and maintained at constant level –
especially with other appliances in the home working.

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Remote Specific
Symptom Check List Tick
Check that the light on the remote handset are flashing when the
buttons are pressed. Check you are using the correct lighting
procedure as detailed in earlier section.
Check operation with the manual wall switch.
Appliance does not
respond to
commands from the
remote control
handset.
Check that the IR receiver is correctly positioned with dome face
outwards.
If the light on the
remote control does
not flash.
Replace batteries. If dropped – buy new handset.
Check that the internal fire batteries are fully charged.
If the light on the
remote control
handset does flash. Try the manual switch. If the appliance works purchase new hand set
or magic eye.

Page 19 of 42
9.b. Battery Remote System – Fault Diagnosis
This fire is operated via a battery remote system with AA batteries. The
remote system has a built in alarm system which indicates and faults which
may arise. This is shown by a sequence of a pre-defined number of “beeps”
corresponds to a certain failure. NOTE: There are two types of black box fitted
to this type of appliance. See the black box to identify which one is fitted to
your fire.
BLACK BOX – IR/RF
Alarm sound description
7 x beeps – Low Battery
Substitute the battery with a new one and verify the sound alarm stops.
Before inserting the new battery pack, remove the old one and wait until the
sound disappears. Wait at least 2 minutes before adding the new batteries. If
the sound is still present after adding new batteries, execute an ignition
sequence.
3 x beeps – Manual Wall Switch Keyboard Failure
Substitute the keyboard with another one and verify the sound alarm stops.
4 x beeps – Valve Motor Failure
Substitute the valve with another one. Repeat the ignition sequence and
verify the sound alarm stops.
5 x beeps – Driver Leakage [Black Box Faulty]
Substitute the board: the motor drive circuit is damaged. Execute an ignition
sequence and verify there’s no sound alarm.
6 x beeps – Under Voltage Low battery
Substitute the battery with a new one and verify the sound alarm stops.
Before inserting the new battery pack, remove the old one and wait until the
sound disappears. Wait at least 2 minutes before adding the new batteries. If
the sound is still present after adding new batteries, execute an ignition
sequence.

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9.c. Battery Remote System – Schematic
Schematic of Battery Remote System.
All parts are required to ensure system operates safely and efficiently. To order
replacement parts please call 01325-327221 and ask for customer service
department.