CyberData 011376 User manual

SIP RGB (Multi-Color) Strobe 
Operations Guide
Part #011376
Document Part #931567B
for Firmware Version 20.0.0
CyberData Corporation
3 Justin Court
Monterey, CA 93940
[phone]
The IP Endpoint Company

Operations Guide 931567B CyberData Corporation
SIP RGB (Multi-Color) Strobe Operations Guide 931567B
Part # 011376
COPYRIGHT NOTICE:
© 2019, CyberData Corporation, ALL RIGHTS RESERVED.
This manual and related materials are the copyrighted property of CyberData Corporation. No part of
this manual or related materials may be reproduced or transmitted, in any form or by any means
(except for internal use by licensed customers), without prior express written permission of
CyberData Corporation. This manual, and the products, software, firmware, and/or hardware
described in this manual are the property of CyberData Corporation, provided under the terms of an
agreement between CyberData Corporation and recipient of this manual, and their use is subject to
that agreement and its terms.
DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
manual or the products, software, firmware, and/or hardware described herein, and CyberData
Corporation assumes no liability for damages or claims resulting from any use of this manual or such
products, software, firmware, and/or hardware. CyberData Corporation reserves the right to make
changes, without notice, to this manual and to any such product, software, firmware, and/or
hardware.
OPEN SOURCE STATEMENT: Certain software components included in CyberData products are
subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)
“open source” or “free software” licenses. Some of this Open Source Software may be owned by third
parties. Open Source Software is not subject to the terms and conditions of the CyberData
COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open
Source Software is determined by the terms of the GPL, LGPL, or third party, according to who
licenses that software.
Software or firmware developed by CyberData that is unrelated to Open Source Software is
copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied,
modified, reverse-engineered, or otherwise altered without explicit written permission from
CyberData Corporation.
TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are
trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be
the trademarks or registered trademarks of their respective owners.
Technical Support 

The fastest way to get technical support for your VoIP product is to
submit a VoIP Technical Support form at the following website:
http://support.cyberdata.net/

Phone: [phone], Ext. 333
Email: [email protected]et
Fax: [phone]
Company and product information is at www.cyberdata.net.
The IP Endpoint Company

Operations Guide 931567B CyberData Corporation
Revision Information
Revision 931567B, which corresponds to firmware version 20.0.0, was released on March 8, 2019,
and has the following changes:
• Updates Figure 1-2, "Typical Installation"
• Updates Figure 2-23, "Multicast Configuration Page"
• Updates Table 2-3, "Connector Functions—Board Top"
• Updates Table 2-20, "Command Interface Post Commands"
• Removes Section 2.2.5 Delete "2. The device announces that it is restoring the factory default
setting."
• Removes Section 2.3.7.3 Delayed DTMF needs to be deleted.
Browsers Supported
The following browsers have been tested against firmware version 20.0.0:
• Internet Explorer (version: 11)
• Firefox (also called Mozilla Firefox) (version: 62.0)
• Chrome (version: 63.0.3239.132)
• Safari (version: 12)
• Microsoft Edge (version: 42.17134.1.0)

Operations Guide 931567B CyberData Corporation
Pictorial Alert Icons
Hazard Levels
Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or
serious injury. This is limited to the most extreme situations.
Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.
Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or
moderate injury. It may also alert users against unsafe practices.
Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).
The safety guidelines for the equipment in this manual do not purport to address all the safety issues
of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and
health practices and determine the applicability of regulatory limitations prior to use. Potential safety
hazards are identified in this manual through the use of words Danger, Warning, and Caution, the
specific hazard type, and pictorial alert icons.
General Alert
This pictorial alert indicates a potentially hazardous situation. This alert will be
followed by a hazard level heading and more specific information about the
hazard.
Ground
This pictorial alert indicates the Earth grounding connection point.
GENERAL ALERT

Operations Guide 931567B CyberData Corporation
Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the provided
plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.
13. Prior to installation, consult local building and electrical code requirements.
14. WARNING: The SIP RGB (Multi-Color) Strobe enclosure is not rated for any AC voltages!
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
Warning
The PoE connector is intended for intra-building connections only and does not
route to the outside plant.
GENERAL ALERT
GENERAL ALERT
GENERAL ALERT

Operations Guide 931567B CyberData Corporation
Abbreviations and Terms
Abbreviation or Term Definition
A-law A standard companding algorithm, used in European digital
communications systems to optimize, i.e., modify, the dynamic range of an
analog signal for digitizing.
AVP Audio Video Profile
Cat 5 TIA/EIA-568-B Category 5
DHCP Dynamic Host Configuration Protocol
LAN Local Area Network
LED Light Emitting Diode
Mbps Megabits per Second.
NTP Network Time Protocol
PBX Private Branch Exchange
PoE Power over Ethernet (as per IEEE 802.3af standard)
RTFM Reset Test Function Management
SIP Session Initiated Protocol
u-law A companding algorithm, primarily used in the digital telecommunication
UC Unified Communications
VoIP Voice over Internet Protocol

i
Operations Guide 931567B CyberData Corporation
Contents
Chapter 1 Product Overview 1
1.1 How to Identify This Product .....................................................................................................1
1.2 Typical System Installation .......................................................................................................2
1.3 Product Features ......................................................................................................................3
1.4 Supported Protocols .................................................................................................................3
1.5 Supported SIP Servers .............................................................................................................3
1.6 Specifications ...........................................................................................................................4
1.7 Compliance ..............................................................................................................................5
1.7.1 CE Testing ......................................................................................................................5
1.7.2 FCC Statement ..............................................................................................................5
Chapter 2 Installing the SIP RGB (Multi-Color) Strobe 6
2.1 Parts List ..................................................................................................................................6
2.2 SIP RGB (Multi-Color) Strobe Setup ........................................................................................7
2.2.1 SIP RGB Strobe Connections ........................................................................................7
2.2.2 Connecting the SIP RGB Strobe to the On-Board Relay ...............................................9
2.2.3 Identifying the SIP RGB (Multi-Color) Strobe Connectors and Jumpers ......................11
2.2.4 Activity and Link LEDs .................................................................................................15
2.2.5 Restoring the Factory Default Settings .........................................................................16
2.3 Configure the SIP RGB Strobe Parameters ..........................................................................17
2.3.1 Factory Default Settings ...............................................................................................17
2.3.2 SIP RGB Strobe Web Page Navigation ........................................................................18
2.3.3 Using the Toggle Help Button .......................................................................................19
2.3.4 Log in to the Configuration Home Page .......................................................................21
2.3.5 Configure the Device ....................................................................................................25
2.3.6 Configure the Network Parameters .............................................................................27
2.3.7 Configure the SIP (Session Initiation Protocol) Parameters .........................................29
2.3.8 Configure the SSL Parameters ....................................................................................36
2.3.9 Configure the Multicast Parameters .............................................................................41
2.3.10 Configure the Sensor Configuration Parameters ........................................................45
2.3.11 Configure the Audio Configuration Parameters ..........................................................49
2.3.12 Configure the Events Parameters ..............................................................................52
2.3.13 Configure the Autoprovisioning Parameters ...............................................................57
2.4 Upgrade the Firmware ............................................................................................................68
2.5 Reboot the Device ..................................................................................................................71
2.6 Command Interface ................................................................................................................72
2.6.1 Command Interface Post Commands ..........................................................................72
Appendix A Mounting the SIP RGB (Multi-Color) Strobe 73
A.1 Mount the SIP RGB Strobe ...................................................................................................73
Appendix B Troubleshooting/Technical Support 77
B.1 Frequently Asked Questions (FAQ) ........................................................................................77
B.2 Documentation .......................................................................................................................77
B.3 Contact Information ................................................................................................................78
B.4 Warranty and RMA Information ..............................................................................................78
Index 79

1
Operations Guide 931567B CyberData Corporation
1 Product Overview
1.1 How to Identify This Product
To identify the SIP RGB (Multi-Color) Strobe, look for a model number label similar to the one shown
in Figure 1-1. Confirm the following:
• The model number on the label should be 011376.
• The serial number on the label should begin with 3762.
Figure 1-1. Model Number Label
www.cyberdata.net
V20.0.0
00:20:F7:03:83:CA
376200001
Model number Serial number begins with 3762
SIP RGB STROBE
011376* / 021534* / 021514*
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: 
(1) this device may not cause harmful interference, and (2) this device must accept any interference received, 
including interference that may cause undesired operation.
CAN ICES-3 (A)/NMB-3(A)

Product Overview
Typical System Installation
Operations Guide 931567B CyberData Corporation
2
1.2 Typical System Installation
The SIP RGB Strobe is a Session Initiation Protocol (SIP) endpoint designed to provide VoIP phone
connectivity in a tamper proof and secure package.
Figure 1-2 illustrate how the SIP RGB (Multi-Color) Strobes can be installed as part of a VoIP phone
system.
Figure 1-2. Typical Installation
DC Source
+
1 A @ 30 VDC
Sense Input
Terminal Block of the CyberData Device
Enter key code to trigger the
dry contact in the device
Standard Electronic Door Sense
(not sold by CyberData)
65
Standard Electronic Door Strike
(not sold by CyberData)
4
3
3
4
5
6
21
7
8
PoE Switch

Product Overview
Product Features
Operations Guide 931567B CyberData Corporation
3
1.3 Product Features
• TLS 1.2, Enhanced security for IP Endpoints in a local or cloud based environment
• Meets ADA requirements for telephony signaling and notification
• SIP and Multicast activation
• Cisco SRST support
• Event-controlled relay
• Tamper sensor
• Web-based setup
1.4 Supported Protocols
The SIP RGB Strobe supports:
•SIP
• HTTP Web-based configuration
Provides an intuitive user interface for easy system configuration and verification of SIP RGB
Strobe operations.
• DHCP Client
Dynamically assigns IP addresses in addition to the option to use static addressing.
•RTP
1.5 Supported SIP Servers
The following link contains information on how to configure the device for the supported SIP servers:
https://www.cyberdata.net/pages/connecting-to-ip-pbx-servers