Cybertec Series 2000 User manual

Series 2000
3G Modem / Router
User Manual
Document Number: 0013-001-000198
Version: 1.40 (15 October, 2010)

Cybertec Pty Limited
Copyright c 2010
Document: 0013-001-000198
Series 2000 User Manual
Version: 1.40
15 October, 2010
Documentation Control
Generation Date: October 15, 2010
Copyright c 2010 Cybertec Pty Limited
All rights Reserved.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means,
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Limited.
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provided in any written license agreement from Cybertec Pty Limited, the furnishing of this document does not give you
any license to this intellectual property.
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purpose, are made in relation to the accuracy and reliability or contents of this document. Cybertec Pty Ltd reserves the
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Under no circumstances shall Cybertec Pty Ltd be responsible for any loss of data or income or any special, incidental,
and consequential or indirect damages howsoever caused.
More information about Cybertec can be found at the following Internet address: http://www.cybertec.com.au
Page 1 of 186

Cybertec Pty Limited
Copyright c 2010
Document: 0013-001-000198
Series 2000 User Manual
Version: 1.40
15 October, 2010
Contents
1 Introduction 5
1.1 DocumentStructure.............................................. 5
1.2 ConventionsUsed............................................... 5
1.3 ManualUpdates................................................ 6
1.4 DefaultConfiguration............................................. 6
2 Safety 6
3 Care Recommendations 6
4 Indicators and Interfaces 7
4.1 Model2100.................................................. 7
4.2 Model2220.................................................. 7
4.3 Indicators ................................................... 8
4.4 Ethernet.................................................... 9
4.5 Modem/DCESerialPort........................................... 10
4.6 DTE Serial Ports (Model 2220 Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
4.7 Digital Inputs & Digital Outputs (Model 2220 Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
4.8 FactoryDefaultResetSwitch......................................... 12
5 Installation 13
5.1 PanelMounting................................................ 13
5.2 DINRailMounting.............................................. 13
5.3 InstallingtheSIMCard............................................ 14
5.4 Antenna.................................................... 14
5.5 PowerSupply................................................. 15
5.6 FunctionalEarth................................................ 15
6 Accessing the Web Interface 16
6.1 ComputerSettings .............................................. 16
6.2 WindowsPCNetworkSettings........................................ 16
6.3 Connecting to the Series 2000 Web Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
7 Web Page Layout 20
7.1 PageLayout.................................................. 20
7.2 MenuStructure ................................................ 20
7.3 Symbols.................................................... 24
8 Basic Configuration 25
8.1 ConfiguretheWirelessinterface ....................................... 25
8.2 Configure the LAN interface and DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
8.3 Configure clients to use the Series 2000 3G Modem / Router . . . . . . . . . . . . . . . . . . . . . . . . 30
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Cybertec Pty Limited
Copyright c 2010
Document: 0013-001-000198
Series 2000 User Manual
Version: 1.40
15 October, 2010
9 Status 31
9.1 Alarms..................................................... 31
9.2 Wireless.................................................... 33
9.3 LocalAreaNetwork(LAN).......................................... 35
9.4 VirtualPrivateNetwork(VPN)........................................ 35
9.5 SerialServer.................................................. 35
9.6 General Purpose Input / Output (GPIO) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
9.7 SystemLog .................................................. 35
10 System 37
10.1Administration ................................................ 37
10.2Backup&Upgrade .............................................. 40
10.3SystemInformation.............................................. 43
10.4Power ..................................................... 43
10.5 General Purpose Inputs and Outputs (GPIO) (Model 2220only) . . . . . . . . . . . . . . . . . . . . . . . 45
11 Wireless 49
11.1NetworkConfiguration ............................................ 49
11.2PacketModeConfiguration.......................................... 52
11.3ConnectionManagement ........................................... 58
11.4CircuitSwitchedDataMode ......................................... 61
11.5SMS...................................................... 68
12 Network 79
12.1LANInterface................................................. 79
12.2ConfiguringtheDHCPserver......................................... 81
12.3DomainNameSystem(DNS) ........................................ 81
12.4 Generic Routing Encapsulation (GRE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
12.5NetworkDiagnostics ............................................. 85
13 Routing 86
13.1DefaultandStaticRoutes........................................... 86
13.2DynamicRouting............................................... 91
13.3 Virtual Router Redundancy Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
13.4PolicyRouting ................................................ 94
13.5QualityofServiceRouting .......................................... 98
14 Firewall 104
14.1FirewallSetup................................................. 104
14.2AccessControl ................................................ 105
14.3DoSFilters .................................................. 106
14.4CustomFilters................................................. 107
14.5PortForwarding................................................ 112
14.6CustomNAT ................................................. 115
14.7MACAddressFiltering............................................ 120
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Cybertec Pty Limited
Copyright c 2010
Document: 0013-001-000198
Series 2000 User Manual
Version: 1.40
15 October, 2010
15 Virtual Private Network (VPN) 125
15.1 Internet Protocol Security (IPsec) VPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
15.2SecureSocketsLayer(SSL)VPN ...................................... 139
15.3PPTPandL2TP................................................ 144
15.4MultipleVPNTunnels ............................................ 148
15.5CertificateManagement............................................ 148
16 Serial Server 153
16.1Selectingaportfunction ........................................... 153
16.2Commonconfigurationoptions........................................ 155
16.3RawTCPClient/Server............................................ 157
16.4RawUDP ................................................... 159
16.5ModemEmulator ............................................... 160
16.6DNP3IP-SerialGateway ........................................... 163
16.7ModbusIP-SerialGateway .......................................... 165
16.8Telnet(RFC2217)Server........................................... 166
16.9PPPServer .................................................. 168
16.10PPPDialoutClient .............................................. 169
16.11PhoneBook.................................................. 171
17 Management 174
17.1Events..................................................... 174
17.2SNMP..................................................... 177
17.3DNP3 ..................................................... 178
17.4SMS...................................................... 180
17.5Email ..................................................... 184
18 Troubleshooting 186
18.1Series2000doesnotstart. .......................................... 186
18.2Cannotconnecttowebpages......................................... 186
18.3NetworkStatusFault ............................................. 186
18.4ConnectionStatusFault............................................ 186
Page 4 of 186

Cybertec Pty Limited
Copyright c 2010
Document: 0013-001-000198
Series 2000 User Manual
Version: 1.40
15 October, 2010
1 Introduction
This manual provides installation and configuration information for the Cybertec Series 2000 3G Modem / Router. The
Cybertec Series 2000 3G Modem / Router are designed for Industrial applications, and are used for Telemetry and SCADA
communications. The communications interfaces include Ethernet and Serial, in addition some models include digital
inputs and digital outputs. The Series 2000 3G Modem / Router range are designed to operate over a wide range of input
voltage and an industrial temperature range.
All models are designed for use on 3G cellular networks and provide broadband performance, all models in the Series
2000 range support download data rates of up to 7.2Mbps and upload data rates of up to 2Mbps.
Topics covered in this manual include:
•Installation and Connecting to the Series 2000 3G Modem / Router .
•Basic configuration and 3G network connection.
•Operation and status monitoring.
•LAN network configuration.
•Firewall and routing set up.
•Virtual Private Network (VPN) configuration and use.
•Serial server configuration.
•Device management.
1.1 Document Structure
The manual has been designed to introduce the product quickly. The first sections describes the hardware and how to
set up and connect to the device. A standard network configuration is then described so that a standard connection can
established. The configuration sections follow the menu structure of the Series 2000 3G Modem / Router.
1.2 Conventions Used
This manual uses the following typographical conventions:
Italic: Used for ????
www.example.com.au: Used to display URLs (Web addresses).
Menu .Submenu: Used to illustrate menu navigation.
The manual uses the following icons:
Indicates a reference to further information. This may include other documents or information
available online.
Indicates a tip, suggestion, or general note relating to the occupying text.
Indicates the text of an SMS.
Indicates a warning or caution relating to the occupying text.
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Cybertec Pty Limited
Copyright c 2010
Document: 0013-001-000198
Series 2000 User Manual
Version: 1.40
15 October, 2010
1.3 Manual Updates
Improvements and updates to this manual will be made available on the Cybertec website www.cybertec.com.au.
There you will also find, further product documentation including application notes, user guides, and other support infor-
mation.
1.4 Default Configuration
Unless otherwise stated the manual assumes the configuration of the Series 2000 3G Modem / Router is in the factory
default state. If the modem has been previously configured it may be necessary to perform a configuration reset to return
the the configuration to the default state, prior to configuring the device. The procedure to perform a configuration reset
is described is Section 4.8.
2 Safety
Please observe the general safety precautions outlined in this manual during all phases of
operation and service of the Series 2000 3G Modem / Router. If you do not comply with these
precautions or with specific safety warnings contained elsewhere in this manual or on the
product itself, you will violate the standards of design, manufacture, and intended use of the
product. Cybertec does not assume any liability for failure to comply with these precautions.
Read this manual completely and make sure it is understood fully before commencing
installation. Check that the intended application does not exceed the safe operating
specifications for this unit. This unit should only be installed by qualified personnel. The power
supply wiring must be sufficiently fused, and if necessary it must be possible to manually
disconnect the unit from the power supply.
3 Care Recommendations
To maintain correct operation of unit and to fulfill the warranty obligations the following care recommendations should
be followed. This unit must not be operated with the covers removed. Do not attempt to disassemble the unit, no user
serviceable parts are contained within the unit. Do not drop, knock or shake the unit, rough handling may cause damage
to internal circuit boards. Do not use harsh chemicals, cleaning solvents or strong detergents to clean the unit. Do not
expose the unit to any kind of liquids (rain, beverages, etc), the unit is not waterproof. Keep the unit within the specified
humidity levels. Do not use or store the unit in dusty, dirty areas, connectors as well as other mechanical part may be
damaged.
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Cybertec Pty Limited
Copyright c 2010
Document: 0013-001-000198
Series 2000 User Manual
Version: 1.40
15 October, 2010
4 Indicators and Interfaces
This section describes the indicators and interfaces for each of the models in the Series 2000 range. The Series 2000,
Model 2100 and Model 2220 differ in that the the Model 2220 has 2 additional serial ports, digital inputs and digital
outputs.
4.1 Model 2100
The Ethernet ports, serial port indicators are located on the front panel as show in figure 1. The rear panel contains the
connectors for power, and antenna, in addition to the SIM drawer and factory reset switch, as shown in figure 2.
Figure 1: Model 2100 front panel.
Figure 2: Model 2100 rear panel.
4.2 Model 2220
The Ethernet ports, serial ports and indicators are located on the front panel as show in figure 3. The rear panel contains
the connectors for power, digital inputs, digital outputs and antenna, in addition to the SIM drawer and factory reset
switch, as shown in figure 4.
Figure 3: Model 2220 front panel.
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Cybertec Pty Limited
Copyright c 2010
Document: 0013-001-000198
Series 2000 User Manual
Version: 1.40
15 October, 2010
Figure 4: Model 2220 rear panel.
4.3 Indicators
The Series 2000 has 4 LED indicators on the front panel of the unit, refer to Figure 5 for the locations.
Figure 5: Front panel indicators
4.3.1 Power Indicator
The power indicator will light green when power is applied. If the indicator does not light when power is applied check
the power supply voltage and connections, refer to Section 5.5 for details.
4.3.2 Network Indicator
The network indicator reports the status of the connection to the network. When powered up the indicator will be off,
the indicator will then flash green whilst the unit searches for a network, once connected to the network the indicator will
light green. The possible states are shown in Table 1.
Indicator Description
Off Not ready
green flashing Searching for network
green (solid) Locked to network
Table 1: Network Indicator.
4.3.3 Status Indicator
The status indicator reports the health of the unit. In normal operation the indicator will be green, if a fault is detected
either at boot-up or during normal operation the indicator will light red. When the unit is first switched on or is reset the
Page 8 of 186

Cybertec Pty Limited
Copyright c 2010
Document: 0013-001-000198
Series 2000 User Manual
Version: 1.40
15 October, 2010
indicator will first light red, then flash red in sequence with the Signal Strength Indicator (refer to section 4.3.4), this is
normal behaviour during boot-up and does not indicate a fault.
Indicator Boot-up behaviour Normal operation
Red No Fault Fault
Red Flashing No Fault Fault
Green N/A No Fault
Table 2: Status Indicator.
4.3.4 Signal Strength Indicator
The Signal Strength Indicator reports the level of the received RF signal as well as any network connection faults that
occur . The signal strength is indicated by the number of green flashes of the indicator within an indicator period. Each
indicator green flash will be followed by a short off time, an extended off time indicates the end of the indicator period.
So an indicator period starts with a green flash followed by up to 5 additional flashes, then an extended off time, the cycle
will then repeat. The maximum number of flashes in an indicator period is 6.
The indicator may be red during the extended off time following the green flashes, this indicates a network connection
fault. The indicator will flash red if a SIM card is not present and will be solid red if the RF circuitry is restarting, network
registration has failed or the RF signal level is too low for a connection.
When the unit is first switched on, or is reset the indicator will first light red, then flash red in sequence with the Status
Indicator (refer to section 4.3.3), this is normal behaviour during boot-up and does not indicate a fault.
Indicator Description
Green Flashing Indication of received signal strength
Green flashing then Red Network connection fault
Red flashing SIM card not present or faulty
Red RF circuitry initialising or network registration fault
Table 3: Signal Strength Indicator.
4.4 Ethernet
The Ethernet ports are on the front of the unit and are marked LAN 1 and LAN 2, each port has a LED indicating
the connection speed and a LED indicating activity as shown in Figure 6. Both ports are capable of auto-negotiation,
meaning cross-over cables are not required. The Ethernet ports are switched, allowing more than one Ethernet device to
be connected to the unit at one time.
Figure 6: Ethernet ports.
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