D-Link PowerLine DHP-500AV User manual

2D-Link DHP-500AV User Manual
Table of Contents
Product Overview..............................................................................3
Package Contents ........................................................................................... 3
System Requirements.................................................................................... 3
Introduction ...................................................................................................... 4
Features .............................................................................................................. 4
Hardware Overview........................................................................................ 5
LEDs ............................................................................................................ 5
Connection............................................................................................... 6
Hardware Installation .......................................................................7
Push Button Security......................................................................... 8
Using the Setup Wizard...................................................................10
Conguration..................................................................................................11
Security .............................................................................................................13
Troubleshooting ..............................................................................15
Technical Specications..................................................................16
Contacting Technical Support ........................................................17
Warranty...........................................................................................18
Registration ...............................................................................................23
Table of Contents

3D-Link DHP-500AV User Manual
Section 1 - Product Overview
One D-Link DHP-500AV PowerLine AV 500 Adapter
One CAT5 Ethernet Cable
CD-ROM with Software and User Manual
Quick Install Guide
System Requirements
Product Overview
Package Contents
• Windows® 7, Windows Vista®, XP (with Service Pack 3)
• PC with 233MHz Processor, 64MB Memory
• Ethernet Adapter (100Mbit/s)

4D-Link DHP-500AV User Manual
Section 1 - Product Overview
Introduction
D-Link announces a fast, 500Mbps* PowerLine AV 500 Adapter that allows you to connect your home computers, networking devices and gaming
devices through the most pervasive medium in your house, the electric Power lines. With the PowerLine AV 500 Adapter, you can share high speed
connection of up to 500Mbps for quality gaming, superior HD media streaming, and faster le transfer.
Features
• Provides Ethernet to PowerLine Connection
• Fast Data Transfer Rate of Up to 500Mbps*
• One Gigabit Ethernet port
• Plug & Play, Easy Installation
• Easy to use Management Utility
• Firmware Upgrade Support
• Push Button Security
• Power Saving mode
* Maximum throughput based on theoretical transmission PHY rate. Actual data throughput will vary. Network conditions and environmental factors, including volume of trac and network
overhead, may lower actual data throughput rate. Interference from devices that emit electrical noise, such as vacuum cleaners and hair dryers, may adversely aect the performance of this
product. This product may interfere with devices such as lighting systems that have a dimmer switch, short wave radios, or other PowerLine devices that do not follow the HomePlug AV standard.

5D-Link DHP-500AV User Manual
Section 1 - Product Overview
Hardware Overview
LEDs
1Power LED
• Solid. The device is receiving electrical power.
• Blinking. The device is setting itself up after reset or security button was pressed
or power saving mode enabled.
• O. The device is not receiving electrical power.
2PowerLine LED
• Solid. The device is connected to a PowerLine network.
• Blinking. The device is transmitting data.
• O. The device has not found any other compatible PowerLine
devices using the same encryption key.
The color indicates the PowerLine link rate:
• Green. The PowerLine link rate is faster than 80 Mbps.
• Amber. The PowerLine link rate is between 50 Mbps and 80 Mbps.
• Red. The PowerLine link rate is less than 50 Mbps.
3Ethernet LED
• Solid. The Ethernet port is linked but there is no data trac.
• Blinking. The device is transmitting data.
• O. There is no Ethernet connection.
123

6D-Link DHP-500AV User Manual
Section 1 - Product Overview
Hardware Overview
Connection
3
1Simple Connect Button Press to secure your network. Refer to page 8 for more information.
2Reset Button Press and hold the button for 1 second to reset to factory default.
3Gigabit Ethernet Port Connect the CAT5 Ethernet cable to the DHP-500AV Gigabit Ethernet port.
2
1

7D-Link DHP-500AV User Manual
Section 2 - Installation
Hardware Installation
Power
Plug in the PowerLine AV 500 Adapter into an AC wall outlet.
Note: Power source is conrmed when the Power LED on the Adapter is illuminated.
Recommendations:
• For optimal results, use in a regular wall outlet without other products plugged into the same outlet. Connecting this product to a power strip or
a surge protector may adversely aect the performance of this product.
• Avoid using the PowerLine AV 500 Adapter in an electrical outlet that is located near an appliance that uses a lot of power, such as a washer or
dryer or refrigerator.
Connect the Ethernet Cable
Connect the included Ethernet cable to the network cable connector located on the Adapter and attach the other end of the Ethernet cable to the
network or PC. Network Connectivity is conrmed when the Ethernet LED on the Adapter is illuminated.
5V- - - 3A
1 2 LAN 3 4 INTERNET USB
RESET
INTERNET
Wireless Router Cable/DSL Modem

8D-Link DHP-500AV User Manual
Section 2 - Installation
Push Button Security
Understanding PowerLine AV Network Security
The PowerLine AV 500 Adapter on the same network must use an identical encryption key. The default encryption key of each PowerLine AV 500
Adapter is HomePlugAV. All PowerLine AV devices with default encryption key can communicate with each other.
It’s recommended to create a private encryption key for network security purpose. The private encryption key allows you to protect your network
from unauthorized access via the PowerLine network. To create a private encryption key instead of the default encryption key, please follow below
steps:
1. PowerLine AV 500 Adapter
Press the Simple Connect button on the adapter for no more than two seconds. The Power LED will start blinking after you
release the button. The adapter will create a private, randomly generated encryption key that each PowerLine AV 500 Adapter
will use.
2. Additional Adapters in your existing PowerLine Network
Within two minutes of pushing the Simple Connect button of the PowerLine AV adapter, press the Security Button on any
additional adapter in your PowerLine Network for no more than two seconds. The Power LED will start blinking after you
release the button.
Note: Both Security buttons must be pressed within two minutes.
3. PowerLine Network
After the above network security setup steps, your PowerLine network will be securely congured with the same network
encryption key. The adapters will memorize the security settings even if they are unplugged.
Note: To change the private encryption key, please reset the adapter back to its default value by pressing the Reset button
for 2 seconds and then follow the security setup procedure above.

9D-Link DHP-500AV User Manual
Section 3 - Conguration
Using the Setup Wizard
Follow the simple steps below to run the Setup Wizard to guide you quickly through the installation process. Insert the D-Link DHP-501AV CD into
your CD-ROM drive. If the CD Autorun function does not automatically start on your computer, click Start > Run. In the Run command box type
“D:\autorun.exe”, where D: represents the drive letter of your CD-ROM. If it does start, proceed to the next screen.
Click on Install to begin.
Note: In order to properly install the PowerLine AV utility, you will
rst need to install WinPcap.

10D-Link DHP-500AV User Manual
Section 3 - Conguration
Conguration
After you have completed the D-Link PowerLine AV Utility installation wizard, double-click the D-Link PowerLine AV Utility icon on your desktop to
start the conguration of the DHP-500AV.
The D-Link PowerLine AV Utility provides you the option of setting your own PowerLine network and the network information for the connected
PowerLine devices.
Double-click the D-Link PowerLine AV Utility icon

11D-Link DHP-500AV User Manual
Section 3 - Conguration
Shows the name of devices that have been discovered. The
device name is initially set by the utility itself.
Shows if the device is local or remote.
Shows the network connection quality of the connected
device.
• Three squares - Suitable for HD video stream connection.
• Two squares - Suitable for SD video stream connection.
• One square - Suitable for data and Internet activity
connection.
Shows the link rate of the connected PowerLine device.
Shows the MAC address of the connected PowerLine device.
Shows the rmware version of the connected PowerLine
device.
Device Name:
Location:
Quality:
Link Rate:
MAC Address:
Firmware
Version:

12D-Link DHP-500AV User Manual
Section 3 - Conguration
Security
Setting your private Encryption Key
1. Enter the device’s password before changing the encryption key:
• Local Device: You do not need to enter the device’s password before
changing the encryption key.
• Remote Device: You must enter the device’s password before
changing the encryption key.
Note: Each device has a unique device password on the device label.
2. Select the remote device and then enter the device’s password into the Set Device Password
window. Then click OK.
3. Select the PowerLine devices that you would like to apply the encryption key setting. Then, type
your private encryption key into the Encryption Key Setting eld and click Set Selected Devices.
The utility will show a message once the setting is complete.
The PowerLine devices on the same network must use an identical encryption key. The default encryption key for each PowerLine device is
HomePlugAV. All devices with a default encryption key can communicate with each other. It’s recommended to create a private encryption key for
network security purpose. The private encryption key allows you to protect your network from unauthorized access via the PowerLine network.
Understanding the Encryption Key setting:

13D-Link DHP-500AV User Manual
Section 3 - Conguration
Adding a Device to your PowerLine Network
If you use the default encryption key within the existing PowerLine network and the new device retains the default encryption key, you can just
plug the new device into a power outlet. All the devices should communicate with each other.
If the encryption key within existing PowerLine network has been customized, you have two ways to add the new device
to your PowerLine network.
1. You can use the PowerLine AV Utility to apply the customized encryption key in your record to the new device. Then all devices can communicate
with each other by using the customized encryption key.
2. You can use the PowerLine AV Utility to set all devices within the existing PowerLine network and the new device back to the default encryption
key rst. Then, follow the 1 to 3 steps of “Setting your private Encryption Key”. Your PowerLine network will be securely congured with a customized
encryption key and all devices will be able to communicate with each other after your setting.

14D-Link DHP-500AV User Manual
Section 3 - Conguration
Troubleshooting
• PowerLine AV utility does not start correctly:
Reinstall the utility.
• PowerLine AV utility does not detect the PowerLine AV Network Adapter:
Please make sure your PowerLine AV 500 Adapter is correctly plugged and connected to the computer or network
device.
• I can’t congure any parameter of the PowerLine AV 500 Adapter, an error is shown when I try to congure it:
Please make sure you have not unplugged the PowerLine AV 500 Adapter while conguring it.
• I changed the connection cable to another Network adapter and now the utility does not work correctly:
Please restart the utility each time you disconnect the connection cable.
• I’m having a lot of problems conguring my network:
If you are having problems conguring the network with two or more PowerLine AV devices, please reset all of the Network adapters and start
conguring the adapters again.

15D-Link DHP-500AV User Manual
Appendix C - Technical Specications
Technical Specications
Network Ports
• One 10/100/1000 Ethernet port
EMC
• FCC Part 15 Class B
• CE Class B
• C-Tick
AC Input
• 100 ~ 240VAC, 50/60Hz
Safety
• UL, CE LVD
Encryption
• 128 bit AES
Operation Temperature
• 0°C ~ 40°C
Storage Temperature
• -10°C ~ 70°C
Humidity
• Operation: 10% ~ 90% RH
• Storage: 5% ~ 90% RH

16D-Link DHP-500AV User Manual
Appendix D - Contacting Technical Support
Contacting Technical Support
U.S. and Canadian customers can contact D-Link technical support through our web site or by phone.
Before you contact technical support, please have the following ready:
• Model number of the product (e.g. DHP-500AV)
• Hardware Revision (located on the label on the bottom of the product (e.g. rev A1))
• Serial Number (s/n number located on the label on the bottom of the product).
You can nd software updates and user documentation on the D-Link website as well as frequently asked questions and answers to technical issues.
For customers within the United States:
Phone Support:
[phone]
Internet Support:
http://support.dlink.com
For customers within Canada:
Phone Support:
[phone]
Internet Support:
http://support.dlink.ca

17D-Link DHP-500AV User Manual
Appendix E - Warranty
Warranty
Subject to the terms and conditions set forth herein, D-Link Systems, Inc. (“D-Link”) provides this Limited Warranty:
• Only to the person or entity that originally purchased the product from D-Link or its authorized reseller or distributor, and
• Only for products purchased and delivered within the fty states of the United States, the District of Columbia, U.S. Possessions
or Protectorates, U.S. Military Installations, or addresses with an APO or FPO.
Limited Warranty:
D-Link warrants that the hardware portion of the D-Link product described below (“Hardware”) will be free from material defects in workmanship
and materials under normal use from the date of original retail purchase of the product, for the period set forth below (“Warranty Period”), except
as otherwise stated herein.
• Hardware (excluding power supplies and fans): One (1) year
• Power supplies and fans: One (1) year
• Spare parts and spare kits: Ninety (90) days
The customer’s sole and exclusive remedy and the entire liability of D-Link and its suppliers under this Limited Warranty will be, at D-Link’s option, to
repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund the actual purchase price paid.
Any repair or replacement will be rendered by D-Link at an Authorized D-Link Service Oce. The replacement hardware need not be new or have an
identical make, model or part. D-Link may, at its option, replace the defective Hardware or any part thereof with any reconditioned product that D-Link
reasonably determines is substantially equivalent (or superior) in all material respects to the defective Hardware. Repaired or replacement hardware
will be warranted for the remainder of the original Warranty Period or ninety (90) days, whichever is longer, and is subject to the same limitations and
exclusions. If a material defect is incapable of correction, or if D-Link determines that it is not practical to repair or replace the defective Hardware, the
actual price paid by the original purchaser for the defective Hardware will be refunded by D-Link upon return to D-Link of the defective Hardware. All
Hardware or part thereof that is replaced by D-Link, or for which the purchase price is refunded, shall become the property of D-Link upon replacement
or refund.

18D-Link DHP-500AV User Manual
Appendix E - Warranty
Limited Software Warranty:
D-Link warrants that the software portion of the product (“Software”) will substantially conform to D-Link’s then current functional specications
for the Software, as set forth in the applicable documentation, from the date of original retail purchase of the Software for a period of ninety (90)
days (“Software Warranty Period”), provided that the Software is properly installed on approved hardware and operated as contemplated in its
documentation. D-Link further warrants that, during the Software Warranty Period, the magnetic media on which D-Link delivers the Software will be
free of physical defects. The customer’s sole and exclusive remedy and the entire liability of D-Link and its suppliers under this Limited Warranty will
be, at D-Link’s option, to replace the non-conforming Software (or defective media) with software that substantially conforms to D-Link’s functional
specications for the Software or to refund the portion of the actual purchase price paid that is attributable to the Software. Except as otherwise
agreed by D-Link in writing, the replacement Software is provided only to the original licensee, and is subject to the terms and conditions of the
license granted by D-Link for the Software. Replacement Software will be warranted for the remainder of the original Warranty Period and is subject
to the same limitations and exclusions. If a material non-conformance is incapable of correction, or if D-Link determines in its sole discretion that it
is not practical to replace the non-conforming Software, the price paid by the original licensee for the non-conforming Software will be refunded by
D-Link; provided that the non-conforming Software (and all copies thereof) is rst returned to D-Link. The license granted respecting any Software
for which a refund is given automatically terminates.
Non-Applicability of Warranty:
The Limited Warranty provided hereunder for Hardware and Software portions of D-Link’s products will not be applied to and does not cover any
refurbished product and any product purchased through the inventory clearance or liquidation sale or other sales in which D-Link, the sellers, or
the liquidators expressly disclaim their warranty obligation pertaining to the product and in that case, the product is being sold “As-Is” without any
warranty whatsoever including, without limitation, the Limited Warranty as described herein, notwithstanding anything stated herein to the contrary.
Submitting A Claim:
The customer shall return the product to the original purchase point based on its return policy. In case the return policy period has expired and
the product is within warranty, the customer shall submit a claim to D-Link as outlined below:
• The customer must submit with the product as part of the claim a written description of the Hardware defect or Software
nonconformance in sucient detail to allow DLink to conrm the same, along with proof of purchase of the product (such as a copy
of the dated purchase invoice for the product) if the product is not registered.
• The customer must obtain a Case ID Number from D-Link Technical Support at 1-877-453-5465, who will attempt to assist the customer
in resolving any suspected defects with the product. If the product is considered defective, the customer must obtain a Return Material
Authorization (“RMA”) number by completing the RMA form and entering the assigned Case ID Number at https://rma.dlink.com/.

19D-Link DHP-500AV User Manual
Appendix E - Warranty
• After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping package
to ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package.
Do not include any manuals or accessories in the shipping package. DLink will only replace the defective portion of the product and
will not ship back any accessories.
• The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery (“COD”) is allowed. Products sent COD
will either be rejected by D-Link or become the property of D-Link. Products shall be fully insured by the customer and shipped to
D-Link Systems, Inc., 17595 Mt. Herrmann, Fountain Valley, CA 92708. D-Link will not be held responsible for any packages that are
lost in transit to D-Link. The repaired or replaced packages will be shipped to the customer via UPS Ground or any common carrier
selected by D-Link. Return shipping charges shall be prepaid by D-Link if you use an address in the United States, otherwise we will
ship the product to you freight collect. Expedited shipping is available upon request and provided shipping charges are prepaid
by the customer. D-Link may reject or return any product that is not packaged and shipped in strict compliance with the foregoing
requirements, or for which an RMA number is not visible from the outside of the package. The product owner agrees to pay D-Link’s
reasonable handling and return shipping charges for any product that is not packaged and shipped in accordance with the foregoing
requirements, or that is determined by D-Link not to be defective or non-conforming.
What Is Not Covered:
The Limited Warranty provided herein by D-Link does not cover:
Products that, in D-Link’s judgment, have been subjected to abuse, accident, alteration, modication, tampering, negligence, misuse, faulty installation,
lack of reasonable care, repair or service in any way that is not contemplated in the documentation for the product, or if the model or serial number
has been altered, tampered with, defaced or removed; Initial installation, installation and removal of the product for repair, and shipping costs;
Operational adjustments covered in the operating manual for the product, and normal maintenance; Damage that occurs in shipment, due to act
of God, failures due to power surge, and cosmetic damage; Any hardware, software, rmware or other products or services provided by anyone
other than D-Link; and Products that have been purchased from inventory clearance or liquidation sales or other sales in which D-Link, the sellers,
or the liquidators expressly disclaim their warranty obligation pertaining to the product.
While necessary maintenance or repairs on your Product can be performed by any company, we recommend that you use only an Authorized D-Link
Service Oce. Improper or incorrectly performed maintenance or repair voids this Limited Warranty.
Disclaimer of Other Warranties:
EXCEPT FOR THE LIMITED WARRANTY SPECIFIED HEREIN, THE PRODUCT IS PROVIDED “AS-IS” WITHOUT ANY WARRANTY OF ANY KIND WHATSOEVER
INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED IN ANY TERRITORY WHERE A PRODUCT IS SOLD, THE DURATION OF SUCH IMPLIED WARRANTY

20D-Link DHP-500AV User Manual
Appendix E - Warranty
SHALL BE LIMITED TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE. EXCEPT AS EXPRESSLY COVERED UNDER THE
LIMITED WARRANTY PROVIDED HEREIN, THE ENTIRE RISK AS TO THE QUALITY, SELECTION AND PERFORMANCE OF THE PRODUCT IS WITH THE
PURCHASER OF THE PRODUCT.
Limitation of Liability:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, D-LINK IS NOT LIABLE UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL
OR EQUITABLE THEORY FOR ANY LOSS OF USE OF THE PRODUCT, INCONVENIENCE OR DAMAGES OF ANY CHARACTER, WHETHER DIRECT, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, LOSS OF REVENUE OR PROFIT, WORK
STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, FAILURE OF OTHER EQUIPMENT OR COMPUTER PROGRAMS TO WHICH D-LINK’S PRODUCT
IS CONNECTED WITH, LOSS OF INFORMATION OR DATA CONTAINED IN, STORED ON, OR INTEGRATED WITH ANY PRODUCT RETURNED TO D-LINK
FOR WARRANTY SERVICE) RESULTING FROM THE USE OF THE PRODUCT, RELATING TO WARRANTY SERVICE, OR ARISING OUT OF ANY BREACH OF
THIS LIMITED WARRANTY, EVEN IF D-LINK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE SOLE REMEDY FOR A BREACH OF
THE FOREGOING LIMITED WARRANTY IS REPAIR, REPLACEMENT OR REFUND OF THE DEFECTIVE OR NONCONFORMING PRODUCT. THE MAXIMUM
LIABILITY OF D-LINK UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT COVERED BY THE WARRANTY. THE FOREGOING
EXPRESS WRITTEN WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES, EXPRESS, IMPLIED
OR STATUTORY.
Governing Law:
This Limited Warranty shall be governed by the laws of the State of California. Some states do not allow exclusion or limitation of incidental or
consequential damages, or limitations on how long an implied warranty lasts, so the foregoing limitations and exclusions may not apply. This
Limited Warranty provides specic legal rights and you may also have other rights which vary from state to state.
Trademarks:
D-Link is a registered trademark of D-Link Systems, Inc. Other trademarks or registered trademarks are the property of their respective owners.
Copyright Statement:
No part of this publication or documentation accompanying this product may be reproduced in any form or by any means or used to make any
derivative such as translation, transformation, or adaptation without permission from D-Link Corporation/D-Link Systems, Inc., as stipulated by the
United States Copyright Act of 1976 and any amendments thereto. Contents are subject to change without prior notice.
Copyright 2010 by D-Link Corporation/D-Link Systems, Inc. All rights reserved.
CE Mark Warning:
This is a Class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take
adequate measures.