DAC VS Recorder User manual

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Quick Install Guide
Last modified: 1/30/14
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Digital Accessories Corporation (DAC)
Please note: DAC operates through authorized distribution dealers. If ou are an end-user, please contact the local dealer who sold
ou the product for technical support or future sales.

VS Recorder – Getting Started
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Getting Started
How does the VS Recorder work specificall ? Up to four telephone/DID lines plug into the external voice
card, with a USB cable connecting to the desired host computer. The software is loaded and after a few,
brief configuration settings are made, the user ma begin dictating from an landline or mobile phone.
Direct-wired telephon stations ma also be used. As the user dictates, the data is written to the host
computer. Afterward, the file will automaticall be sent to the director ou have designated.
- What you will need to know efore installation
 Which computer will ou run VS Recorder on?
(See System Requirements @ www.dacsolution.com/vsr)
 Will ou be using telephone lines, direct-wired stations, or a combination?
(See Direct-wired Telephony Stations)
 Will this computer be near the necessar wiring?
 Will ou be exporting the dictation? If so, is the destination available on the network?
 How will the dictation be transcribed? Can our transcription application pla the files VS Recorder
creates?

VS Recorder – Installation
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Installation
Pre
-
Installer Steps:
Windows Server 2008/
Vista
Step
1
If UAC (User
Account
Control) is on, ou
must disable it for VS Recorder to
function properl .
Go to Control Panel>Users Accounts
Click Turn User Account Control on or
off
Step 2
If
Use User Account Control (UAC) to
help protect your computer is checked,
uncheck it.
Click OK.
Re oot our computer.
After these steps, follow the Installer
installation steps further down.
Pre
-
Installer Steps:
Windows 7
/8/Server 2012
Step 1
If UAC (User Account Control) is on, ou
must disable it for VS Recorder to
function properl .
Go to Control Panel>Users Accounts
Click Change User Account Control
settings
Step 2
Set the UAC slider to
Never notify
.
Click OK.
Re oot our computer.
After these steps, follow the Installer
installation steps on the next page.

VS Recorder – Installation
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Installer Steps
Step 1
Plug the USB voic
e card’s cable into an
available USB port on our computer.
Note: We strongl recommend ou do not plug
the voice card into a USB hub. If ou must,
please ensure it is a powered USB hub.
Step
2
Insert the CD and select
VS Recorder
from the screen that appears.
Note: If the setup does not automaticall
launch, go My Computer and double-click
our CD drive.
Step
3
Accept the software agreement.
Step
4
Select which model of VS Recorder ou
have: 2 or 4 ports.

VS Recorder – Installation
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Step
5
Enter the serial number. Th
is is on the
bottom of the voice card and is 7 numeric
digits long.
Click Install.
Step
6
Near the end of the installation, a
separate installer will open for the voice
card drivers.
Click Next.
Step
7
Click
Typical
.

VS Recorder – Installation
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Step
8
Choose the destinati
on location for the
voice card driver application.
Although ou ma choose an path, it is
recommended that ou keep the default
of: C:\ShCti
Click Next.
Note: This path is onl for the driver appli-
cation, not VS Recorder.
Step
9
If the path entered
in Step
9
does not
exist, a Confirm New Folder window will
pop up.
Click Yes.
Step
10
Setup
ma
ask what driver to install.
Regardless of whether ou are running a
32-bit or 64-bit operating s stem, select
32 it mode. (Only Support 32 it
Application).
Click Next.
Note: If ou are running a 32-bit operating
s stem, ou will not see this prompt.

VS Recorder – Installation
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Step 1
1
During the installation, ou ma receive a
prompt asking if ou would like to install
this device software.
Click Install.
Step 1
2
If the
voice
card driver installer finds a
voice card, it will list the serial number.
Click OK and then on the following screen
click Finish.
You will go back to the VS Recorder
installation screen.
Once the installer is finished, click Close.
Click OK to the confirmation prompts.
Now Re oot the computer.
Step 1
3
Once Windows has loaded, the voice
card's green light should be blinking,
meaning the Recorder is running. Onl
one port will be active until the serial
number has been verified online.
Note: If the internet is enabled, connect the
computer to the internet and reboot again. If
the serial is valid, all remaining ports will be
activated.
Step 1
4
If you are running VS Recorder on a
Windows 8 computer, the Monitor
shortcut on the desktop needs to be ran
as an administrator in order to work.
To set this, right-click the icon and go to
the Compati ility tab.
Then check the Run this program as an
administrator box.
Click OK.

VS Recorder – Installation>Hardware
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- Hardware Installation
Step 1. Plug our telephone line(s) into the appropriate jack on the voice card. Below is a picture of the
back of a 2 port voice card. Note that Line 1 = Port 1, Line 2 = Port 2, etc.
Step 2. If ou are onl using telephone lines, setup is complete! If ou are also using dictate stations,
see Direct-wired Telephony Stations.

VS Recorder – Direct-wired Stations/Setup
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Direct-wired Telephon Stations
Direct-wired telephon stations provide additional features to VS Recorder and do not require a
dedicated telephone line. This works b running dedicated wires from VS Recorder to the telephon station.
In addition, a junction box will be needed to interface between the station and the VS Recorder voice card.
- What You Will Need
 A DAC digital dictate station of our choice
 A DAC junction box
 Cat3 ribbon cable to run from the station to the VS Recorder voice card
- Setup
The following steps presume ou have alread completed the basic installation of VS Recorder.
Step 1. Plug our dictate station’s A/C adapter in.
Step 2. You ma use either an ordinar telephone cable or make a custom one, preferabl with Cat3
ribbon cable. Onl 1 pair (the 2 middle wires) will be used. Plug the cable into the Data jack on the
dictate station.
Step 3. Run the other end of the cable to our junction box. Plug the cable into the Station 1 jack. This
will directl wire the station to VS Recorder’s Channel 1.
Step 4. Run a telephone cable (single or double pair – doesn't matter) from the Port 1 jack on the
junction box to the Line 1 jack on the VS Recorder voice card.
Step 5. Verif that the switch for Station 1 on the front of the junction box is set to Loop.
Step 6. Plug the junction box's A/C adapter in.

VS Recorder – Direct-wired Stations/Setup
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Step 7. Test our dictate station. You should hear a prompt for user ID when ou log on.
If you are using more than one dictate station
You will follow all of the steps above, except for Step 4. The Station jacks on the junction box receive a
single-pair wire. The Port jacks on the junction box, though, output two pair, carr ing the current from
both Station 1 & 2 (Port 1) or Station 3 & 4 (Port 2). However, the VS Recorder voice card onl receives a
single pair on each Line jack. Thus, the current ou are carr ing in the two-pair wire from Port 1 must be
spliced into two, single-pair wires, and have new jacks crimped onto the end of the wire.
So, for example, when the telephone cable terminates into the Port 1 jack on the junction box, the
cable’s two inside wires should be the pair going into Line 1. The two outside wires should be the pair going
into Line 2. The diagram above shows how to implement several dictate stations.

VS Recorder – Trou leshooting>After Installation
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Troubleshooting
- Installation
Issue –
Only Channel 1 is
working.
Possi le Cause –
VS Recorder is not activated et. It
must verif our serial number to
do so.
Solution –
Connect our computer to the internet. Reboot the
computer.
If problem persists, temporaril disable an firewall
and antivirus software ou have. Also verif that UAC is
turned off.
Reboot the computer.
Possi le Cause –
You do not have a live telephone
cable plugged into the other
channel(s) or are calling the wrong
phone number.
Switch the telephone cable from Line 1 (which is for
Channel 1) with Line 2 (which is Channel 2).
Now call the number ou originall tested Channel 1
with.
If Channel 2 works, our wiring or the number dialed
was incorrect. If Channel 2 still does not work, then
see one of the other causes above.
Issue –
CVRS Service will
not start after
installation.
Possi le Cause –
The serial number ou entered
during installation is incorrect.
Solution –
The serial number ou entered during installation can
be found at the bottom of the Help menu. Verif that
this matches what is on the bottom of the USB voice
card.
If not, then click Update Serial Num er from the Help
menu and enter the correct number.
If the number is correct, contact our support
department so we can assist with the authentication of
our product.
Possi le Cause –
If this is a 64-bit computer and ou
selected the 64-bit drivers to
install.
Solution –
VS Recorder is a 32-bit application so ou must install
the 32-bit drivers for the USB voice card. To resolve
this, uninstall VS Recorder.
Reboot the computer.
Reinstall VS Recorder, this time selecting 32-bit drivers.
Issue –
The voice card is
not recognized y
Windows when
plugged in via USB.
Possi le Cause –
You have a USB issue or bad USB
port.
Solution –
Plug the voice card into a different USB port. If ou still
have issues, reboot the computer.
Plug the voice card into a different computer. If it is
recognized, then ou have a USB issue with the first
computer.

VS Recorder – Trou leshooting>After Installation
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- After Installation
Issue –
The Activity screen
shows the channels
as “Idle” e
ven after I
connect.
Possi le Cause –
UAC (User Account Control) is
enabled.
Solution –
In Windows Vista and Windows 7, UAC cannot be
enabled for VS Recorder to work. Disable UAC.
Reboot the computer.
Issue –
VS Recorder says
that my “user ID is
invalid”.
Possi le Cause –
UAC (User Account Control) is
enabled.
Solution –
In Windows Vista and Windows 7, UAC cannot be
enabled for VS Recorder to work. Disable UAC.
Reboot the computer.
Issue –
The CVRS service
will not start.
Possi le Cause –
If this is a 64-bit computer and ou
selected the 64-bit drivers to
install.
Solution –
VS Recorder is a 32-bit application so ou must install
the 32-bit drivers for the USB voice card. To resolve
this, uninstall VS Recorder.
Reboot the computer.
Reinstall VS Recorder, this time selecting 32-bit drivers.
Issue –
The Recorder
disconnects the user
as soon as the line
answers.
Possi le Cause –
The voltage from the phone line
ma be dropping below the
disconnect threshold.
Solution –
Stop the CVRS Recorder service.
Open shconfig.ini located at C:\Program
Files\VSRecorder.
Find the line IsHangupDtrmVoltage= ( ou can use the
search feature in Windows Notepad).
The line entr probabl is =12,12,12,12. Change the 12
to a lower voltage level, such as 5. The four numbers
correspond to the first, second, third, and fourth
channels respectivel . If the channel subsequentl has
issues disconnecting when ou hang-up, ou could tr
raising this to something between 5 and 12. T picall ,
ou should never need to enter a voltage lower than 5.
So our line entr should look like:
IsHangupDtrmVoltage=5,5,5,5
Save the text file. Start the CVRS Recorder service or
simpl reboot the computer.