Datalogic MEMOR 20 User manual

MEMOR™ 20
USER’S MANUAL
Rugged Mobile Computer with 1D/2D Imager

Datalogic S.r.l.
Via S. Vitalino, 13
40012 Calderara di Reno (BO)
Italy
Tel. [phone]
Fax [phone]
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Disclaimer
Datalogic has taken reasonable measures to provide information in this manual that is complete and accu-
rate, however, Datalogic shall not be liable for technical or editorial errors or omissions contained herein,
nor for incidental or consequential damages resulting from the use of this material. Datalogic reserves the
right to change any specification at any time without prior notice.
Trademarks
Datalogic and the Datalogic logo are registered trademarks of Datalogic S.p.A. in many countries, including
the U.S.A. and the E.U.
Memor and SoftSpot are trademarks of Datalogic S.p.A. and/or its affiliates, registered in many countries,
including the U.S. and the E.U. • SafeSwap is a trademark of Datalogic S.p.A. and/or its affiliates • Android is
a trademark of Google Inc. The Android robot is reproduced or modified from work created and shared by
Google and used according to terms described in the Creative Commons 3.0 Attribution License. • The Blue-
tooth word mark and logos are owned by Bluetooth SIG, Inc. and any use of such marks by Datalogic Group
companies is under license. • All other trademarks and brands are property of their respective owners •
Product specifications are subject to change without notice. •
DS-MEMOR20-EN Revision B 20200414.
Patents
See www.patents.datalogic.com for patent list.

USER’S MANUAL i
TABLE OF CONTENTS
INTRODUCTION ..........................................................................................................1
Conventions ..................................................................................................................... 1
Product Overview ............................................................................................................. 1
Memor™ 20 – Dare to be the best .............................................................................................1
Top performance while extremely rugged ................................................................................1
Wireless charging meets swappable battery ............................................................................1
Authentication and security ........................................................................................................1
Communications .........................................................................................................................2
Available Models .............................................................................................................. 2
Americas Models .................................................................................................................................2
EMEA and Row Models .......................................................................................................................2
Out of the Box .................................................................................................................. 2
General View ...................................................................................................................3
Top View ..............................................................................................................................................3
Front View ...........................................................................................................................................3
Side View .............................................................................................................................................4
Back View ............................................................................................................................................4
Bottom View ........................................................................................................................................5
Accessories ..................................................................................................................... 6
BATTERY ...................................................................................................................7
Install the Battery ............................................................................................................7
Charge the Battery ........................................................................................................... 7
Charge with USB .................................................................................................................................8
Charge with the dock ..........................................................................................................................8
Battery Information .......................................................................................................... 9
Battery Safety Guidelines ............................................................................................... 10
SIM CARD ................................................................................................................ 12
Install the SIM Card ........................................................................................................ 12
MOUNT THE HANDSTRAP ......................................................................................... 14
Mount the Light Handstrap ............................................................................................. 14
Mount the Full Handstrap ............................................................................................... 15
GETTING STARTED ................................................................................................... 16
Turn on the Device ......................................................................................................... 16
Home Screen ................................................................................................................. 16
Home Screen Items ...........................................................................................................................16
Status Bar Icons ................................................................................................................................17
Suspend Mode ............................................................................................................... 18
Long Press Power Menu ................................................................................................. 18
Power Off ...................................................................................................................................18
Battery Swap .............................................................................................................................18
Restart .......................................................................................................................................18
Screenshot ................................................................................................................................18
Battery Swap ................................................................................................................. 19
Applications ...................................................................................................................21
Touch Gestures .............................................................................................................. 23
Reset the Device ............................................................................................................ 24
Configuration Reset ..........................................................................................................................24

CONTENTS
ii MEMOR™ 20
Reset Wi-Fi, Mobile & Bluetooth .............................................................................................. 24
Reset App Preferences ............................................................................................................. 24
Factory Reset ............................................................................................................................ 25
Enterprise Reset .......................................................................................................................25
Setup Wizard ..................................................................................................................26
Device Owner Mode .......................................................................................................................... 26
LED Indicators ................................................................................................................27
SETTINGS ................................................................................................................ 28
Overview .......................................................................................................................28
Datalogic Settings ..........................................................................................................29
Scanner Settings ............................................................................................................................... 29
Notification ................................................................................................................................ 30
Good Read ................................................................................................................................. 31
Formatting ................................................................................................................................ 32
Scanner Options ........................................................................................................................ 34
Wedge ........................................................................................................................................ 37
Symbology Settings ..................................................................................................................39
Scan Engine Details .................................................................................................................. 41
Global Settings .......................................................................................................................... 41
Power Management .......................................................................................................................... 42
Suspend Timeout ...................................................................................................................... 42
Wake-Up Configuration ............................................................................................................43
Dock Management ............................................................................................................................43
System Update ..................................................................................................................................44
Local Upgrade ........................................................................................................................... 44
Network & Internet .........................................................................................................46
Connect to Wi-Fi Network ................................................................................................................46
Add a Wi-Fi Network ........................................................................................................................ 47
Ethernet .............................................................................................................................................48
Connected Devices .........................................................................................................49
Bluetooth Settings ............................................................................................................................ 49
Enable Bluetooth® .................................................................................................................... 49
Connect to Other Bluetooth® Devices ...................................................................................... 49
Configure, Rename or Unpair Bluetooth@ Devices ................................................................ 50
NFC .................................................................................................................................................... 51
Second Display ...............................................................................................................52
Touch Mode ....................................................................................................................52
Recovery Mode ...............................................................................................................53
DATALOGIC APPLICATIONS ...................................................................................... 54
Battery Manager ............................................................................................................54
Battery Info ........................................................................................................................................ 55
Battery Info - Realtime .............................................................................................................55
Battery Info - Lifetime .............................................................................................................. 56
Battery Info - Manufacturer ...................................................................................................... 57
Charging Profile ................................................................................................................................ 58
Charging Profile - Setup ........................................................................................................... 58
Data Logging ..................................................................................................................................... 59
Setup ......................................................................................................................................... 59
Graphs ....................................................................................................................................... 59
Logs ........................................................................................................................................... 60
Manage ......................................................................................................................................61
Application ......................................................................................................................................... 62
Settings ..................................................................................................................................... 62
Info .............................................................................................................................................62
Dock Manager ................................................................................................................63
Settings .............................................................................................................................................. 64
Unlock Timeout ......................................................................................................................... 64
Set Slot ID ..................................................................................................................................64
Behaviour on Unlock ................................................................................................................ 65
Favourite Cradle Source Power ............................................................................................... 65

CONTENTS
USER’S MANUAL iii
Enable Cradle Failures ..............................................................................................................65
Desktop Configuration Utility (DXU) ................................................................................ 66
Scan2Deploy .................................................................................................................. 66
SoftSpot™ ..................................................................................................................... 67
SoftSpot .....................................................................................................................................67
Enable SoftSpot on boot ...........................................................................................................67
Swipe to hide .............................................................................................................................67
Vibrator ......................................................................................................................................67
Auto-transparency ....................................................................................................................67
Transparency Range .................................................................................................................67
Speed of transparency ..............................................................................................................68
Actions .......................................................................................................................................68
Images .......................................................................................................................................69
Enable Continuous Scan on Double Tap ..................................................................................69
SureLock .......................................................................................................................70
SureFox ........................................................................................................................70
TOOLS...................................................................................................................... 71
USB ADB Driver ............................................................................................................. 71
SDK Add-on ................................................................................................................... 71
Install ADB Driver ..............................................................................................................................71
Create a New Application based on Datalogic SDK Add-on with Android Studio ..........................72
Datalogic SDK ................................................................................................................ 72
Datalogic OEMConfig ...................................................................................................... 72
Wi-Fi QR Code Generator ............................................................................................... 72
DATA CAPTURE........................................................................................................ 73
Imager Data Capture ...................................................................................................... 73
CONNECTIONS ......................................................................................................... 74
USB Connection ............................................................................................................. 74
USB Direct Connection ......................................................................................................................74
USB Dock Connection .......................................................................................................................75
Ethernet Connection ....................................................................................................... 76
Ethernet Dock Connection ................................................................................................................76
Wi-Fi Connection ........................................................................................................... 77
MIMO (Multiple-Input and Multiple-Output) ..................................................................... 77
WWAN Connection ......................................................................................................... 78
Bluetooth® Serial Connection .......................................................................................... 79
Near Field Communication (NFC) .................................................................................... 79
Read NFC Tags ..................................................................................................................................79
Wireless and Radio Frequencies Warnings ...................................................................... 80
TECHNICAL FEATURES............................................................................................. 81
Technical Data ............................................................................................................... 81
TEST CODES............................................................................................................. 85
MAINTENANCE......................................................................................................... 89
Cleaning ........................................................................................................................ 89
Ergonomic Recommendations ......................................................................................... 89
SAFETY AND REGULATORY INFORMATION ............................................................... 90
General Safety Rules ...................................................................................................... 90
TECHNICAL SUPPORT............................................................................................... 91
Support Through the Website ......................................................................................... 91
Reseller Technical Support ...............................................................................................................91
Reference Documentation .............................................................................................. 91
Warranty Terms and Conditions ...................................................................................... 91
GLOSSARY ............................................................................................................... 92

CONTENTS
iv MEMOR™ 20
NOTES

USER’S MANUAL 1
INTRODUCTION
CONVENTIONS
This manual uses the following conventions:
"PDA", "mobile computer", "device" and "Memor 20" refer to the Memor 20.
The label artworks may be only a draft. Refer to the product labels for more precise
information.
PRODUCT OVERVIEW
Memor™ 20 – Dare to be the best
Memor 20: the best-in-class PDA born to face the toughest Enterprise challenges.
Offered in a slim and compact design, a stunning 5.7” full HD display, and a novel and
unique secondary notification display. It incorporates the latest smartphone technolo-
gies, combined with high performance 1D/2D barcode scanning and industrial robust-
ness for almost any indoor or outdoor environment.
Top performance while extremely rugged
The Memor 20 is powered by the superior Qualcomm Snapdragon SD660 Octa-core
platform clocked at 2.2 GHz for top performance in the most demanding applications. It
features the user friendly experience of Android™ 9 (Pie) with Google Mobile Services
(GMS). Additionally, it has been validated by Google for the ‘Android Enterprise Recom-
mended’ program for rugged devices.
The Memor 20 is our most rugged PDA designed for the harshest environments, with an
IP65 and IP67 sealing rating and 1.8 m / 6.0 ft repeated drops to concrete.
Wireless charging meets swappable battery
The Memor 20 incorporates Datalogic’s industry-first wireless charging system for ultra-
reliable contactless charging, thus eliminating the need for cleaning contacts on the
device and docks. Moreover, Memor 20 offers a 1-piece swappable battery with Data-
logic’s patent pending “Safe Swap” technology.
Authentication and security
Memor 20 offers a front facing combination home button together with Fingerprint sen-
sor for secure authentication. Security and customization are also distinctive features
available with its Smart Docks that offer a unique locking function and secure the device
to avoid unauthorized use, loss or theft.

CONTENTS
2 MEMOR™ 20
Communications
The Memor 20 leverages a complete set of embedded wireless technologies for both
indoor and outdoor applications: dual band MIMO Wi-Fi including the latest 802.11ac
standard, Bluetooth® v5 with BLE for fast and ultra-low power connections, NFC for easy
pairing, and particularly the cellular voice and data connectivity, leveraging the next
generation of LTE-Advanced with dual SIMs.
AVAILABLE MODELS
The Memor 20 is available in different models depending on the features it is equipped
with. All options are listed below:
Americas Models
• 944800003 Memor 20 Full Touch PDA, Wi-Fi only, Ultra-slim MP 2D Imager w
Green Spot, Android v9 with GMS, Black Color.
• 944800007 Memor 20 Full Touch PDA, NA, Wi-Fi + LTE, Ultra-slim MP 2D Imager w
Green Spot, Android v9 with GMS, Black Color.
• 944800004 Memor 20 HC Full Touch PDA, Wi-Fi only, Ultra-slim MP 2D Imager w
Green Spot, Android v9 with GMS, White Color.
EMEA and Row Models
• 944800003 Memor 20 Full Touch PDA, Wi-Fi only, Ultra-slim MP 2D Imager w
Green Spot, Android v9 with GMS, Black Color.
• 944800006 Memor 20 Full Touch PDA, EMEA + ROW, Wi-Fi + LTE, Ultra-slim MP 2D
Imager w Green Spot, Android v9 with GMS, Black Color.
• 944800004 Memor 20 HC Full Touch PDA, Wi-Fi only, Ultra-slim MP 2D Imager w
Green Spot, Android v9 with GMS, White Color.
For further details about the Memor 20 models refer to the web site:
http://www.datalogic.com.
For further information regarding Android refer to the website:
www.android.com.
OUT OF THE BOX
The Memor 20 package contains:
• Memor 20 PDA
• Rechargeable one-piece battery pack
• USB Type-C cable
• Light Handstrap
• Quick Start Guide
• Safety & Regulatory Addendum
• End User License Agreement (EULA) Sheet
Remove all the components from their packaging; check their integrity and compare
them with all the packing documents.
CAUTION: Keep the original packaging for use when sending products to
the technical assistance center. Damage caused by improper packaging is
not covered under the warranty.

CONTENTS
USER’S MANUAL 3
GENERAL VIEW
Top View
Data Capture Window
2nd Display
Front View
Fingerprint
Good Read Indicator
Touch Panel Display
Charging/Status LED
Front Camera

CONTENTS
4 MEMOR™ 20
Side View
Back View
Left
Trigger
Volume
Control
Buttons
Right
Trigger
Power
Button
LED Flash
SIM 1 Card
Socket
Handstrap Light Eyelet
Rear
Camera
Battery
Swap
Latches
and LEDs
SIM 2 Card
Socket

CONTENTS
USER’S MANUAL 5
Bottom View
USB Rubber Door and USB Type-C Port
CAUTION: Do not apply any sticker to the Memor 20.

CONTENTS
6 MEMOR™ 20
ACCESSORIES
Docks
94A150099 DOCK, SINGLE SLOT, CHARGE ONLY, MEMOR 20
94A150100 DOCK, SINGLE SLOT, FULL, MEMOR 20
94A150101 DOCK, SINGLE SLOT, HC, CHARGE, MEMOR 20
94A150102 DOCK, SINGLE SLOT, HC, FULL, MEMOR 20
94A150103 DOCK, 3 SLOT, CHARGE ONLY, MEMOR 20
94A150104 DOCK, 3 SLOT, FULL, MEMOR 20
94A150105 DOCK, VEHICLE, MEMOR 20
94A050047 USB CABLE W/SCRW, VEHICLE DOCK, MEMOR 20
94ACC0256 POWER ADAPTER,12/24VDC CLA, MEMOR 20
94ACC0302 UNLOCK KEY FOR FULL DOCKS, MEMOR 20 (5pcs)
94ACC0303 MOUNTING PLATE, 3 SLOT DOCK, MEMOR 20
94ACC0304 MOUNTING PLATE, SINGLE SLOT DOCK, MEMOR 20
94ACC0305 MOUNTING PLATE, 4 SLOT BATTERY CHARGER, MEMOR 20
Batteries/ Battery Chargers
94ACC0245 BATTERY, MEMOR 20
94ACC0255 BATTERY, HC, MEMOR 20
94ACC0246 CHARGER, 4 SLOT BATTERY, MEMOR 20
94ACC0249 POWER SUPPLY USBC, DEVICE/DOCK, MEMOR 20
94ACC0250 POWER SUPPLY, DOCKS & CHARGERS, MEMOR 20
Cables/Adapters
94A050046 CABLE, USB C, MEMOR 20
94ACC0257 USB/ETHERNET PLUG IN, BLACK, MEMOR 20
94ACC0258 USB/ETHERNET PLUG IN, WHITE, MEMOR 20
Holsters/ Cases
94ACC0247 RUBBER BOOT, MEMOR 20
94ACC0248 BELT HOLSTER W/BELT CLIP, MEMOR 20
General Accessories
94ACC0251 HANDSTRAP LIGHT, MEMOR 20 (5 PCS)
94ACC0252 HANDSTRAP FULL, MEMOR 20 (5 PCS)
94ACC0253 HANDLE, MEMOR 20
94ACC0254 HANDSTRAP HEALTHCARE, MEMOR 20 (5 PCS)

USER’S MANUAL 7
BATTERY
INSTALL THE BATTERY
Insert the battery pack into the slot, bottom first, and press it into place until it clicks:
CHARGE THE BATTERY
The battery pack is not initially fully charged. After installing the battery, charge it with
the USB Type-C or with a dock (single slot dock, 3-slot dock, vehicle dock, 4-slot battery
charger).
During the charging process the charging LED positioned at the top left side of the dis-
play glows red constantly. Once the charging process has been completed, the charging
LED glows green constantly.
NOTE: Ensure that the battery latches are in the locked position.
NOTE: The Memor 20 may get warm during charging. This is normal and
does not mean a malfunction.

CONTENTS
8 MEMOR™ 20
Charge with USB
Use the provided USB Type-C cable in conjunction with the power supply adapter to
charge the device from a power outlet.
The charger is modular, with one adapter and five switchover plugs.
You can also use the USB cable to charge the Memor 20 from any self-powered USB hub
or USB port on a computer.
Charge with the dock
Insert the device into the dock with the screen facing front and the head facing up.
CAUTION: Use only the Datalogic power supply 94ACC0249 POWER SUPPLY
USBC, DEVICE/DOCK, MEMOR 20 to power the Memor 20.
Use of an alternative power supply will invalidate any approval given to
this device and may be dangerous.

CONTENTS
USER’S MANUAL 9
BATTERY INFORMATION
By default, the main battery pack is disconnected at the factory to avoid damage due to
excessive draining.
Even if the storage temperature range is wider, in order to achieve the longest battery
life, store the terminal and the spare batteries between 20 to 30°C (68 to 86°F).
Charging is allowed in the ambient temperature range from 0°C to 45°C.
To maximize operating autonomy, the Memor 20 checks its battery level at all times. If
the battery is not sufficiently charged, the Memor 20 will not turn on when the ON/OFF
Power button is pressed. In this case, either substitute with a charged battery, insert the
Memor 20 into a powered cradle, or plug it into a wall charger.
To maximize battery life, turn off radios when they are not needed.
CAUTION: Do not put any foreign object such as, but not limited to, coins,
paper clips, stickers inside the slot of any of the docks (see the examples
below).
NOTE: For detailed information on the dock, refer to the Quick Start Guide
included in the dock's box.
CAUTION: Annual replacement of rechargeable battery pack avoids possi-
ble risks or abnormalities and ensures maximum performance.
Avoid storing batteries for long periods in a state of full charge or very low
charge.
We recommend charging the battery pack every two to three months to
keep its charge at a moderate level to maximize battery life.
WARNING: Use only Datalogic approved batteries and accessories for bat-
tery charging.
Risk of explosion if battery is replaced by an incorrect type.
Dispose of used batteries according to the instructions.
l y a risque d’explosion si la batterie est remplacée par une batterie de
type incorrect.
Mettre au rebut les batteris usagées conformément aux instructions.
CAUTION: Do not use and leave the product near a heat source as fire or
heater. Device shall operate in it’s operating temperature range.
CAUTION: Use only the adapter supplied with the device. The adapter shall
be installed near the equipment.

CONTENTS
10 MEMOR™ 20
BATTERY SAFETY GUIDELINES
WARNING: Installing, charging and/or any other action should be done by
authorized personnel and following this manual.
The battery pack may get hot, explode, ignite, and/or cause serious injury
if exposed to abusive conditions.
If the battery pack is replaced with an improper type, there is risk of explo-
sion and/or fire.
Do not place the battery pack in or near a fire or other heat source; do not
place the battery pack in direct sunlight, or use or store the battery pack
inside unventilated areas in hot weather; do not place the battery pack in
microwave ovens, in clothes dryers, in high pressure containers, on induc-
tion cook surfaces or similar devices. Doing so may cause the battery pack
to generate heat, explode or ignite. Using the battery pack in this manner
may also result in a loss of performance and a shortened life expectancy.
Use only a Datalogic approved power supply. The use of an alternative
power supply will void the product warranty, may cause product damage
and may cause heat, an explosion, or fire.
The area in which the units are charged should be clear of debris and com-
bustible materials or chemicals.
Do not use the battery pack of this terminal to power devices other than
this terminal. Immediately discontinue use of the battery pack if, while
using, charging or storing the battery pack, the battery pack emits an
unusual smell, feels hot, changes color or shape, or appears abnormal in
any other way.
Do not short-circuit the battery pack contacts connecting the positive ter-
minal and negative terminal. This might happen, for example, when you
carry a spare battery pack in your pocket or purse; accidental short–circu-
iting can occur when a metallic object such as a coin, clip, or pen causes
direct connection of the contacts of the battery pack (these look like metal
strips on the battery pack). Short–circuiting the terminals may damage the
battery pack or the connecting object.
Do not apply voltages to the battery pack contacts.
Do not pierce the battery pack with nails, strike it with a hammer, step on
it or otherwise subject it to strong impacts, pressures, or shocks.
Do not disassemble or modify (i.e. bend, crush or deform) the battery pack.
The battery pack contains safety and protection devices, which, if dam-
aged, may cause the battery pack to generate heat, explode or ignite. In
case of leakage of liquid from the battery, avoid contact with liquid the skin
or eyes. If the contact occurs, immediately wash the affected area with
water and consult a doctor.
Do not solder directly onto the battery pack.
Do not expose the battery pack to liquids.
Avoid any knocks or excessive vibrations. If the device or the battery is
dropped, especially on a hard surface, you should take it to the nearest
Authorised Repair Centre for inspection before continuing to use it. Before
replacing the battery pack, turn off the device or put it in swap battery
mode (refer to the Memor 20 User's Manual).
Do not remove or damage the battery pack’s label.

CONTENTS
USER’S MANUAL 11
WARNING: Do not use the battery pack if it is damaged in any part.
Battery pack usage by children should be supervised.
Collect and recycle waste batteries separately from the device in compli-
ance with European Directive 2006/66/EC, 2011/65 and subsequent modi-
fications, with US and China regulatory laws and regulations about the
environment.

12 MEMOR™ 20
SIM CARD
INSTALL THE SIM CARD
Memor 20 supports up to two nano SIM cards.
1. Turn off the Memor 20.
2. Press the battery latches and remove the battery pack:
3. Pull the rubber label to remove the SIM door, then open the SIM card tray:
4. Place the nano SIM card in the tray with the written part upward and close the
SIM tray.

CONTENTS
USER’S MANUAL 13
5. Reinsert the SIM door and press it.
6. Reinsert the battery (see "Install the Battery" on page 7).

14 MEMOR™ 20
MOUNT THE HANDSTRAP
MOUNT THE LIGHT HANDSTRAP
1. 2.
3. 4.