de Jong Duke Siro Touch 2700 series User manual

Coffee Machine
Siro Touch 2700 series
CoEx brewer - Freshbrew
User Manual
Picture: SiroTouch 2700 series
Filename:
SiroTouch-2700_9CEC_UserManual_5DUCEH20b_EN_v01-01.docx

User Manual
SiroTouch 2700 series
SiroTouch-2700_9CEC_UserManual_5DUCEH20b_EN_v01-01.docx
Page 2 of 32
Disclaimer Manufacturer:
Although this user manual has been put together with the utmost care, J.M. de Jong Duke
automatenfabriek b.v. accepts no liability for inaccuracies or omissions. No liability is
accepted for the consequences arising from operation of the equipment in accordance with
the information contained in these instructions.
J.M. de Jong Duke automatenfabriek b.v. reserves the right to alter specifications at any
time and without prior notification to the purchaser
All rights reserved
Copyright:
J.M. de Jong Duke automatenfabriek b.v. © 2011
The contents of this manual are copyrighted. Texts, images, and source files may only be
used for professional purposes.
No part of this guide may be reused, modified, or published without the prior written
permission of the manufacturer.
Printing pages is allowed only for professional use.
Manufacturer:
De Jong DUKE
[phone]
Postbus 190
[phone]
3360 AD SLIEDRECHT
www.dejongduke.com
The Netherlands
[e-mail]
De Jong DUKE North America
[phone]
12680 Delta Street
[phone]
Taylor, MI, 48180
www.dejongduke.com
U.S.A.
[e-mail]

User Manual
SiroTouch 2700 series
SiroTouch-2700_9CEC_UserManual_5DUCEH20b_EN_v01-01.docx
Page 3 of 32
The machine supplier/ dealer is:
Company name:
Address:
Area code –City:
Country:
Telephone:
Fax:
Internet:
e-mail:
For service and support, always contact the dealer / supplier of the machine by using the
telephone service number below.
Tel. Service Number:
Preface:
●
Carefully read this instruction manual before you operate the machine.
●
Keep this manual in a safe place for possible later reference.
●
The manual cannot be regarded as a replacement for the training and instruction, but
must be seen as an addition to the training, and as a reference work.
●
This user’s manual is valid for the machine supplied by the manufacturer, including the
options installed by the manufacturer. The manufacturer accepts no liability for any
damage resulting from incorrect or improper use of the machine, or resulting from
modifications that have not been authorized by the manufacturer.
●
This manual gives instructions on the operation and maintenance of the machine.
Moreover, it gives solutions to simple malfunctions that may occur. The instructions in
some paragraphs are meant only for persons who are trained in the operation and
maintenance of the machine.
●
Besides this manual, a technical manual is also available.
This technical manual gives directions for solving machine malfunctions and repairing
the machine.
●
For instructions on the installation of the machine, a separate installation manual is
available.
●
Always use original parts from the manufacturer when the machine needs to be
repaired.
●
Only properly trained personnel may carry out repairs, install the machines, or transport
the machines.

User Manual
SiroTouch 2700 series
SiroTouch-2700_9CEC_UserManual_5DUCEH20b_EN_v01-01.docx
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Index:
Disclaimer Manufacturer:......................................................................................... 2
Copyright: ............................................................................................................. 2
Manufacturer: ........................................................................................................ 2
The machine supplier/ dealer is:............................................................................... 3
Preface: ................................................................................................................ 3
Index:................................................................................................................... 4
1. Safety............................................................................................................. 5
Safety and Risk levels: .................................................................................. 5
1.1
Safety and Warnings ..................................................................................... 6
1.2
Standards and norms: ................................................................................... 7
1.3
2. Description of the machine:............................................................................... 8
2.1 General: ...................................................................................................... 8
2.2 The front of the machine:............................................................................... 8
2.3 Overview of the machine interior: ................................................................... 9
2.4 Type plate:..................................................................................................10
2.5 Technical specifications:................................................................................11
3. Before use: ....................................................................................................12
3.1 Installation:.................................................................................................12
3.2 Operation site:.............................................................................................12
3.3 Putting the machine out of order:...................................................................12
3.4 Measure of cup and jug heights: ....................................................................13
4. Operation:......................................................................................................14
4.1 Operating the machine in free vend mode:......................................................14
4.2 Operating the machine in pay mode: ..............................................................14
4.3 Jug dispensing:............................................................................................15
5. Maintenance and filling: ...................................................................................16
5.1 Daily maintenance: ......................................................................................16
5.2 Weekly maintenance: ...................................................................................17
5.3 Monthly maintenance: ..................................................................................18
Cleaning the canister with water:..........................................................................18
Cleaning the brewer with water: ...........................................................................18
5.1 Place safety key:..........................................................................................19
5.2 Cleaning cycle for CoEx brewer:.....................................................................20
5.3 Fill canisters: ...............................................................................................21
5.4 Removal of the brewer: ................................................................................23
5.5 Install the brewer: .......................................................................................24
5.6 Disassembling the mixing system: .................................................................25
5.7 Assembling the mixing system: .....................................................................27
6. Failure and Error messages: .............................................................................29
Document control: .................................................................................................30
Notes:..................................................................................................................31

User Manual
SiroTouch 2700 series
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1. Safety
Safety and Risk levels:
1.1
Four safety and risk levels are used in this manual.
The risk levels and explanations are described below.
Danger:
To warn persons / readers about the possibility of
serious or fatal injury to themselves or others.
Warning:
To warn persons / readers about the possibility of
minor injury to themselves or others.
Caution:
To warn persons / readers about possible damage to
equipment or data or about potential problems in the
outcome of what they are doing.
Note:
To emphasize points or remind persons / readers of
something, or to indicate minor problems in the
outcome of what they are doing.

User Manual
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Safety and Warnings
1.2
The general safety warnings apply to the entire document.
The risk level associated with the explanation below.
Danger:
Do not use water in or near the machine unless the
instructions contain explicit directions to the
contrary.
Risk of electrocution when water comes in contact with
internal electrical parts.
HOT water! The water system (boiler, pipes, etc.)
may contain hot water
Risk of burning when HOT water comes in contact with a
person that can cause a scalding injury.
Warning:
Do not shake the machine while in use.
Risk that machine can tip and fall.
Risk of electrocution when water comes in contact with
internal electrical parts.
Do not lean on the door when open.
Risk that machine can tip and fall.
Caution:
Do not use aggressive cleaning products or
abrasives to clean (parts of) the machine.
Do not use a damaged machine.
Please contact your supplier
If a fault occurs, disconnect the machine from the
electrical and water supplies.
Please contact your supplier immediately.
Note:
Keep this manual near the machine, so the manual is
immediately available.
Use the machine only in areas where trained personnel can
monitor the operation.
Damaged water connection tubes may only be repaired by
trained personnel.
The water connection must conform to local regulations.
Do not use an extension cord.

User Manual
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Standards and norms:
1.3
The machine is build according to CE norms
The machine complies with the following standards:
●
Machine standard: 89/392/EEG
●
EMC standard: 89/336/EEG,
The machine complies with the following norms:
●
EN 292: safety of machines.
●
UL and cUL 751: norm vending machines (only if sign is on type plate)

User Manual
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2. Description of the machine:
2.1 General:
Warning:
Hot drinks are dispensed from the machine
Take care to avoid scalding yourself.
If cups or jugs are not correctly placed
The machine will spill hot liquid down the front.
This can cause serious burns.
The outlet of the machine may occasionally drip hot
liquid even when the machine is not in use.
When the hot water comes in contact with a person, this
can lead to serious burns.
The water system (boiler, tubes etc.) contains hot
water with a temperature close to the boiling point
<100 °C.
When the hot water comes in contact with a person, this
can lead to serious burns.
The machine is a compact semi-automatic machine for the preparation and vending of hot
drinks. Your supplier can adjust the taste and sizes of the drinks.
2.2 The front of the machine:
The machine can be operated using the operating panel on the door. By pushing one of the
selection buttons on the screen, a product choice can be made.
Before you dispense a beverage, a cup must be placed under the tap.

User Manual
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2.3 Overview of the machine interior:
Lid
Base cabinet
Bean canister
Instant canisters
Bean canister
lock
Grinder
Canister outlets
Mixing bowl
Mains Power
switch
Mixers
CoEx Brewer
Tea brewer
Dispensing
nozzles
Driptray under
CoEx brewer
Waste bucket
Drip tray
Note: The beans canister is not applicable for this model.

User Manual
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2.4 Type plate:
The type plate is mounted on the inside of the machine, at the top left.
The following data is mentioned on the type plate:
●
Name of manufacturer
●
Serial number
●
Type/model specification
●
Model specification
●
Mains power specification
●
Production date
●
Water connection specification
Remark: data on type plate differs based on model.

User Manual
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2.5 Technical specifications:
Dimensions of the machine:
Height:
855
mm
31.2
in
Width:
465
mm
16.9
in
Depth:
530
mm
20.9
in
Weight (empty):
61
Kg
+/-
10
%
134.5
lb.
+/-
10
%.
Electricity:
Mains supply (Europe):
230
V AC
+/-
10
%
Frequency:
50 ~ 60
Hz
+/-
2
%
Max. capacity:
2,4
kW
Mains supply (North America):
115
V AC
+/-
10
%
Frequency:
50 ~ 60
Hz
+/-
2
%
Max. capacity:
1.2
kW
Water pressure:
Minimum pressure:
90
kPa
(0,9 bar)
Maximum pressure:
600
kPa
(6,0 bar)
Water connection:
¾
BSP connection
Sound pressure:
< 70
dB(A)
Ambient temperature in storage:
+ 5
°C
~
+ 50
°C
Ambient temperature in operating:
+ 5
°C
~
+ 40
°C
Optional:
Dimensions of the Base Cabinet:
Height:
850
mm
33.5
in
Width:
465
mm
18.3
in
Depth:
530
mm
20.9
in

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3. Before use:
3.1 Installation:
Installation, transportation, and adjustment of the machine is specialized work. Only
properly trained service personnel should carry this out.
For instructions about transportation, unpacking, and installation of the machine, see the
technical manual.
3.2 Operation site:
These machines may only be used indoors, in a hygienic dry room, with a temperature
between 5 and 40 degrees Celsius.
Place the machine on a flat, stable surface.
3.3 Putting the machine out of order:
If the machine will not be used for a long period of time (for example: during the
weekend,) it is recommended to turn off the water supply and the electricity (pulling the
plug from the socket is sufficient). This will prevent unnecessary use of energy.

User Manual
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3.4 Measure of cup and jug heights:
CUP
Max cup diameter:
70
mm
2.76
in
Measure A:
Mounted default
Max cup height:
120
mm
4.72
in
Mounted low
Max cup height:
135
mm
5.31
in
Mounted high
Max cup height:
105
mm
4.13
in
Mounting high is discontinued from
serial numbers 01106xxxxxxx
JUG
Max Jug diameter:
135
mm
5.31
in
Measure B:
Max jug height:
190
mm
7.48
in
Min height:
Able to receive a volume of consumptions.

User Manual
SiroTouch 2700 series
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4. Operation:
4.1 Operating the machine in free vend mode:
Warning:
Risk of burning injuries when taking out the HOT
beverages.
When the hot beverages comes in contact with a person, this
can lead to serious burn injuries on the human skin.
If cups or jugs are not correctly placed.
The machine will spill hot liquid down the front.
This can cause serious burn injuries on the human skin.
The outlet of the machine may occasionally drip hot
liquid even when the machine is not in use.
When the hot liquid comes in contact with a person, this can
lead to serious burn injuries on the human skin.
The water system (boiler, tubes ect.) contain hot water
with a temperature close to the boiling point <100 °C.
When the hot water comes in contact with a person, this can
lead to serious burn injuries on the human skin.
Note:
All consumptions are dosed in center of the cup stand.
Except the selections hot water and chilled water.
1.
Place a cup under the outlet on the cup stand.
2.
Select your desired drink.
3.
Follow the instructions on the screen.
4.
After pressing the start button, the machine prepares your drink and dispenses it into
the cup.
5.
Your drink is ready after the beep and the message ‘ready’ is on the screen.
4.2 Operating the machine in pay mode:
In pay mode, first insert the required money and continue with step 1 of the free vend
operation.

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4.3 Jug dispensing:
Warning:
Risk of burn injuries when taking out the HOT
beverages.
When the hot beverage comes in contact with a person,
this can lead to serious scalding injuries.
If cups or jugs are not correctly placed.
The machine will spill hot liquid down the front.
This can cause serious scalding injuries.
The outlet of the machine may occasionally drip hot
liquid even when the machine is not in use.
When the hot liquid comes in contact with a person, this
can lead to serious scalding injuries.
The water system (boiler, tubes ect.) contain hot
water with a temperature close to the boiling point
<100 °C.
When the hot water comes in contact with a person, this
can lead to serious scalding injuries.
1.
Push the cup stand up.(picture 4.3.1)
2.
Place a jug under the outlet.(picture 4.3.2)
3.
Select the jug button.
4.
Select the drink and jug size.
5.
Select the start button.
6.
The machine dispenses the selected drink into the jug.
7.
Your drink is ready after the beep and the message ‘ready’ is on the screen.
Jug placement
picture 4.3.1
picture 4.3.2

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5. Maintenance and filling:
5.1 Daily maintenance:
Failing to perform the daily maintenance negatively affects the quality of the products and
can lead to malfunctioning of the machine.
1.
Open the door of the machine.
2.
Install the safety key (see paragraph: install safety key)
Flush mixers and brewer:
3.
Place a jug underneath the nozzle to
collect the hot water.
4.
Press the “rinse” button on the screen.
Hot water from the boiler flows through
the brewer and mixers.
5.
Repeat step 4 until clean water comes
out of the machine
Check if there are still enough ingredients in the canisters.
If necessary, fill up the canisters, following instructions in paragraph “Fill
canisters”.
Empty waste bucket and drip tray:
1.
Remove the external drip tray, the cup
stand, and the drip grid.
2.
Remove the drip tray under the brewer.
3.
Rinse the drip trays, cup stand and grid
in warm water.
4.
Remove the waste bucket
5.
Empty the bucket and rinse it in warm
water.
Clean the outside of the machine:
1.
Clean the outside of the machine with a soft damp cloth.
2.
Install the drip trays, grid and cup stand.
3.
Remove the safety key.
4.
Close the door of the machine, and leave the service mode.

User Manual
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5.2 Weekly maintenance:
Failing to perform the weekly maintenance negatively affects the quality of the products and
can lead to malfunctioning of the machine.
1.
Open the door of the machine
Clean the mixing system:
2.
Remove the mixing system according to paragraph “Disassembling the mixing bowl”.
3.
Rinse out all loose parts of the mixing system in warm water.
4.
Clean the parts of the mixing system that remains in the machine with a wet brush.
5.
Mount the mixing system according to paragraph “Assembling the mixing bowl”. Make
sure that the parts are dry before you mount them.
Check if there are still enough ingredients in the canisters.
If necessary, fill up the canisters, following instructions in paragraph “Fill
canisters”.
Clean cycle brewer:
1.
Place a jug underneath the nozzle to collect
the hot water
2.
Press the “Weekly cleaning cycle brewer”
button on the screen.
3.
Follow the instructions in the screen:
a.
Place tablet in brewer.
b.
Install the safety key.
c.
Place 1 litre jug under outlet.
d.
Select the button to run cleaning cycle.
4.
Hot water from the boiler flows through the
brewer
See paragraph “cleaning cycle for coffee
brewer” for detailed information.
Empty waste and drip tray bucket
1.
Open the door.
2.
Remove the drip tray, the cup stand and
the grid.
3.
Rinse the drip trays, cup stand and grid
in warm water.
4.
Remove the waste bucket
5.
Empty the bucket and rinse it in warm
water.
Clean the outside of the machine:
1.
Clean the outside of the machine with a soft damp cloth.
2.
Install the drip trays, grid and cup stand.
3.
Remove the safety key.
4.
Close the door of the machine, and leave the service mode.

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5.3 Monthly maintenance:
Failing to perform the monthly maintenance negatively affects the quality of the beverages
and can lead to malfunctioning of the machine.
Apart from the weekly maintenance, the following tasks must be performed monthly to
ensure the machine operates correctly and optimal beverage quality is maintained.
Cleaning the canister with water:
1.
Open the door.
2.
Lift the upper lid.
3.
Remove the canister from the machine.
4.
Remove the lid from the canister.
5.
Empty the canister.
Warning:
Do not fill the canister while it is not completely
dry.
The product may form lumps, which makes the system
unusable.
6.
Rinse out the canister with warm water until
all product residues are removed.
7.
Dry the canister very thoroughly on the inside
and outside.
8.
Fill the canister and place it back in the
machine according to the procedure in
paragraph “Fill canisters”.
Cleaning the brewer with water:
1.
Remove the brewer from the machine according to the procedure in paragraph
“Removal of the brewer”.
2.
Rinse the brewer with warm water.
3.
Place the brewer back according to the procedure in paragraph “Install the brewer”.

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5.1 Place safety key:
Warning:
The machine is now powered up with open door.
Parts in the machine can move automatically and hot water
can flow out.
Open the door and locate the safety key.
Insert the safety key and turn a quarter turn clockwise or counter clockwise.

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5.2 Cleaning cycle for CoEx brewer:
Run the cleaning cycle for the coffee brewer weekly using the cleaning tablet.
Note:
Not cleaning the brewer can cause the machine to
malfunction!
Note:
Failure to clean the brewer weekly with the cleaning
tablet delivered by the manufacturer will void the
warranty on related parts.
1.
Open the door of the machine.
2.
The service menu is displayed.
3.
Select the weekly cleaning cycle button.
4.
Follow the instructions on the screen of the “Cleaning
Cycle”
5.
Place tablet in brewer.
6.
Place de safety key in the door.
7.
Place 1 litre jug under outlet.
8.
Select the button to run cleaning
cycle.
9.
The cleaning cycle is started and
takes approximately 5 minutes.
Wait until the cycle is finished
10.
Remove the safety key from the
door
11.
Close the door and run a test beverage to test the
machine.