de Jong Duke Zia 7.000 Series User manual

Coffee Machine
Zia
7.000 Fresh brew series
9.000 Bean2cup series
with CoEx Brewer
User Manual
User Manual EN
Article number: 5DUCEP20
Filename: zia-7000-9000_9CEC_UserManual_5DUCEP20_EN_v01-00.docx

User Manual
Zia 7.000 and 9.000 series
zia-7000-9000_9CEC_UserManual_5DUCEP20_EN_v01-00.docx
Page 2 of 34
Disclaimer Manufacturer
Although this user manual has been put together with the utmost care, J.M. de Jong Duke
automatenfabriek b.v. accepts no liability for inaccuracies or omissions. No liability is
accepted for the consequences arising from operation of the equipment in accordance with
the information contained in these instructions.
J.M. de Jong Duke automatenfabriek b.v. reserves the right to alter specifications at any
time and without prior notification to the purchaser
All rights reserved.
Copyright
J.M. de Jong Duke automatenfabriek b.v. © 2016
The contents of this manual are copyrighted. Texts, images, and source files may only be
used for professional purposes.
No part of this guide may be reused, modified, or published without the prior written
permission of the manufacturer.
Printing pages is allowed only for professional use.
Manufacturer:
De Jong DUKE
[phone]
Postbus 190
[phone]
3360 AD SLIEDRECHT
www.dejongduke.com
The Netherlands
[e-mail]
De Jong DUKE North America
[phone]
12680 Delta Street
[phone]
Taylor, MI, 48180
www.dejongduke.com
U.S.A.
[e-mail]

User Manual
Zia 7.000 and 9.000 series
zia-7000-9000_9CEC_UserManual_5DUCEP20_EN_v01-00.docx
Page 3 of 34
The machine supplier/ dealer is
Company name:
Address:
Area code –City:
Country:
Telephone:
Fax:
Internet:
e-mail:
For service and support, always contact the dealer / supplier of the machine by using the
telephone service number below.
Tel. Service Number:
Preface
●
Carefully read this instruction manual before you operate the machine.
●
Keep this manual in a safe place for possible later reference.
●
The manual cannot be regarded as a replacement for the training and instruction, but
must be seen as an addition to the training and as a reference work.
●
This user manual is valid for the machine supplied by the manufacturer, including the
options installed by the manufacturer. The manufacturer accepts no liability for any
damage resulting from incorrect or improper use of the machine, or resulting from
modifications that have not been authorized by the manufacturer.
●
This manual gives instructions on the operation and maintenance of the machine.
Moreover, it gives solutions to simple malfunctions that may occur. The instructions in
some paragraphs are meant only for persons who are trained in the operation and
maintenance of the machine.
●
Besides this manual, a technical manual is also available.
This technical manual gives directions for solving machine malfunctions and repairing
the machine.
●
For instructions on the installation of the machine, a separate installation manual is
available.
●
Always use original parts from the manufacturer when the machine needs to be
repaired.
●
Only properly trained personnel may carry out repairs, install the machines, or transport
the machines.

User Manual
Zia 7.000 and 9.000 series
zia-7000-9000_9CEC_UserManual_5DUCEP20_EN_v01-00.docx
Page 4 of 34
Index
1Safety ................................................................................................................ 5
1.1 Safety and Risk levels.................................................................................... 5
1.2 Safety and Warnings ..................................................................................... 6
2Description of the machine.................................................................................... 7
2.1 General........................................................................................................ 7
2.2 The front of the machine................................................................................ 7
2.3 Overview of the machine interior..................................................................... 8
2.4 Type plate .................................................................................................... 9
2.5 Standards and Regulations ............................................................................. 9
2.6 Technical specifications .................................................................................10
2.7 Cup and jug sizes.........................................................................................11
3Before use .........................................................................................................12
3.1 Installation..................................................................................................12
3.2 Operation site..............................................................................................12
3.3 Putting the machine out of order ....................................................................12
4Operation ..........................................................................................................13
4.1 Display and selections ..................................................................................13
4.2 Operating the machine in pay mode (if applicable) ...........................................13
4.3 Preparing a beverage....................................................................................14
4.4 Number selection .........................................................................................14
4.5 Jug dispensing .............................................................................................15
5Maintenance and filling ........................................................................................16
5.1 Daily maintenance........................................................................................16
5.2 Weekly maintenance ....................................................................................17
5.3 Monthly maintenance....................................................................................18
5.3.1 Cleaning the canister with water ..............................................................18
5.3.2 Cleaning the brewer with water ...............................................................18
5.4 Fill canisters ................................................................................................19
5.5 Fill bean canister..........................................................................................21
5.6 Place safety key ...........................................................................................22
5.7 Cleaning cycle for CoEx brewer ......................................................................23
5.8 Removal of the brewer..................................................................................24
5.9 Installing the brewer ....................................................................................25
5.10 Disassembling the mixing system...................................................................26
5.11 Assembling the mixing system.......................................................................28
5.12 Disassembling and assembling the tea brewer .................................................30
6Failure and Error messages ..................................................................................32

User Manual
Zia 7.000 and 9.000 series
zia-7000-9000_9CEC_UserManual_5DUCEP20_EN_v01-00.docx
Page 5 of 34
1Safety
1.1 Safety and Risk levels
Four safety and risk levels are used in this manual.
The risk levels and explanations are described below.
Danger:
To warn persons / readers about the possibility of
serious or fatal injury to themselves or others.
Warning:
To warn persons / readers about the possibility of
minor injury to themselves or others.
Caution:
To warn persons / readers about possible damage to
equipment or data or about potential problems in the
outcome of what they are doing.
Note:
To emphasize points or remind persons / readers of
something, or to indicate minor problems in the
outcome of what they are doing.

User Manual
Zia 7.000 and 9.000 series
zia-7000-9000_9CEC_UserManual_5DUCEP20_EN_v01-00.docx
Page 6 of 34
1.2 Safety and Warnings
The general safety warnings apply to the entire document.
The risk level associated with the explanation below.
Danger:
Do not use water in or near the machine unless the
instructions contain explicit directions to the
contrary.
Risk of electrocution when water comes in contact with
internal electrical parts.
HOT water! The water system (boiler, pipes, etc.)
may contain hot water
Risk of burning when HOT water comes in contact with a
person that can cause a scalding injury.
Warning:
Do not shake the machine while in use.
Risk that machine can tip and fall.
Risk of electrocution when water comes in contact with
internal electrical parts.
Do not lean on the door when open.
Risk that machine can tip and fall.
Caution:
Do not use aggressive cleaning products or
abrasives to clean (parts of) the machine.
Do not use a damaged machine.
Please contact your supplier
If a fault occurs, disconnect the machine from the
electrical and water supplies.
Please contact your supplier immediately.
Note:
Keep this manual near the machine, so the manual is
immediately available.
Use the machine only in areas where trained personnel can
monitor the operation.
Damaged water connection tubes may only be repaired by
trained personnel.
The water connection must conform to local regulations.
Do not use an extension cord.

User Manual
Zia 7.000 and 9.000 series
zia-7000-9000_9CEC_UserManual_5DUCEP20_EN_v01-00.docx
Page 7 of 34
2Description of the machine
2.1 General
Warning:
Hot drinks are dispensed from the machine
Take care to avoid scalding yourself.
If cups or jugs are not correctly placed
The machine will spill hot liquid down the front.
This can cause serious burns.
The outlet of the machine may occasionally drip hot
liquid even when the machine is not in use.
When the hot water comes in contact with a person, this
can lead to serious burns.
The water system (boiler, tubes etc.) contains hot
water with a temperature close to the boiling point
<100 °C.
When the hot water comes in contact with a person, this
can lead to serious burns.
The machine is a compact semi-automatic machine for the preparation and vending of hot
drinks. Your supplier can adjust the taste and sizes of the drinks.
Both the 7.000 (Freshbrew) and 9.000 (Bean2cup) series are equipped with our patented
CoEx brewer. However the 9.000 Bean2cup machines are also equipped with a bean canister
and grinder for freshly grinded coffee and/or espresso beans.
2.2 The front of the machine
The machine is operated using the touchscreen panel on the door. By pushing one of the
selection buttons on the screen, a product choice can be made. Before you dispense a
beverage, a cup or jug must be placed under one of the outlets.

User Manual
Zia 7.000 and 9.000 series
zia-7000-9000_9CEC_UserManual_5DUCEP20_EN_v01-00.docx
Page 8 of 34
2.3 Overview of the machine interior

User Manual
Zia 7.000 and 9.000 series
zia-7000-9000_9CEC_UserManual_5DUCEP20_EN_v01-00.docx
Page 9 of 34
2.4 Type plate
The type plate is mounted on the inside of the machine, at the top left.
The following data is mentioned on the type plate:
●
Name of manufacturer
●
Serial number
●
Type/model specification
●
Model specification
●
Mains power specification
●
Production date
●
Water connection specification
2.5 Standards and Regulations
The machine is built according to CE norms
The machine complies with the following standards:
●
Machine standard: 89/392/EEG
●
EMC standard: 89/336/EEG,
The machine complies with the following norms:
●
EN 292: safety of machines.
●
UL and cUL 751: norm vending machines (only if sign is on type plate)

User Manual
Zia 7.000 and 9.000 series
zia-7000-9000_9CEC_UserManual_5DUCEP20_EN_v01-00.docx
Page 10 of 34
2.6 Technical specifications
Dimensions of the machine:
Height:
890
mm
35,0
in
Width (including key):
465
mm
18,3
in
Depth:
535
mm
21,0
in
Weight (empty):
55,5
kg
+/-
10
%
122,4
lb
+/-
10 %
Electricity:
Mains supply (Europe):
230
Vac
+/-
10
%
Frequency:
50
Hz
+/-
2
%
Max. capacity:
2,4
kW
Mains supply (North America):
115
V AC
+/-
10
%
Frequency:
50
Hz
+/-
2
%
Max. capacity:
1.2
kW
Water pressure:
Minimum pressure:
90
kPa
(0,9 bar)
Maximum pressure:
600
kPa
(6,0 bar)
Water connection:
¾
BSP connection
Sound pressure:
< 70
dB(A)
Ambient temperature in storage:
+ 10
°C
~
+ 50
°C
Ambient temperature in operating:
+ 5
°C
~
+ 40
°C

User Manual
Zia 7.000 and 9.000 series
zia-7000-9000_9CEC_UserManual_5DUCEP20_EN_v01-00.docx
Page 11 of 34
2.7 Cup and jug sizes
CUPS
Measure A: 115 mm 4,6 in
maximum cup diameter: 85 mm 3,34 in
JUGS
Measure B: 174 mm 6,85 in
maximum jug diameter: 135 mm 5,31 in
With elevation units the maximum jug height (B) can be extended with 60
mm (1,97 in) or 120 mm (4,72 in).

User Manual
Zia 7.000 and 9.000 series
zia-7000-9000_9CEC_UserManual_5DUCEP20_EN_v01-00.docx
Page 12 of 34
3Before use
3.1 Installation
Installation, transportation, and adjustment of the machine is specialized work. Only
properly trained service personnel should carry this out.
For instructions about transportation, unpacking, and installation of the machine, see the
technical manual.
3.2 Operation site
These machines may only be used indoors, in a hygienic dry room, with a temperature
between 5 and 40 degrees Celsius.
Place the machine on a flat and stable surface.
3.3 Putting the machine out of order
If the machine will not be used for a long period of time (for example: during the
weekend,) it is recommended to turn off the water supply and the electricity (pulling the
plug from the socket is sufficient). This will prevent unnecessary use of energy.

User Manual
Zia 7.000 and 9.000 series
zia-7000-9000_9CEC_UserManual_5DUCEP20_EN_v01-00.docx
Page 13 of 34
4Operation
Warning:
Risk of burn injuries when taking out HOT beverages.
When hot beverages come in contact with a person, this can
lead to serious scalding injuries.
If cups or jugs are not correctly placed.
The machine will spill hot liquid down the front.
This can cause serious scalding injuries.
The outlet of the machine may occasionally drip hot
liquid even when the machine is not in use.
When the hot liquid comes in contact with a person, this can
lead to serious burn scalding injuries.
The water system (boiler, tubes etc.) contain hot water
with a temperature close to the boiling point <100 °C.
When the hot water comes in contact with a person, this can
lead to serious scalding injuries.
Note:
Place the cup in the centre of the cup stand.
All beverage selections are dosed on the left cup stand.
The selections of hot water and chilled water are dosed on the
right cup stand.
4.1 Display and selections
The machine is operated using the touchscreen panel on the door. By pushing one of the
selection buttons on the screen, a product choice can be made. Before you dispense a
beverage, a cup or jug must be placed under one of the outlets.
4.2 Operating the machine in pay mode (if applicable)
In pay mode first insert the required money and continue with the next paragraph
“Preparing a beverage”.

User Manual
Zia 7.000 and 9.000 series
zia-7000-9000_9CEC_UserManual_5DUCEP20_EN_v01-00.docx
Page 14 of 34
4.3 Preparing a beverage
Picture may differ based on model and confiuration
1. Place a cup under one of the outlets, the main screen will be shown.
2. Select a beverage by pushing one of the buttons on the touchscreen.
3. If a pull down arrow is shown in the bottom of a menu (A), more selections are
available using this button.
4. If you want to change your selection, press the ‘Cancel’ button (B) on the screen to
return to the main menu.
5. If available, you may set the strength of your beverage or amount of extra
ingredients (D) using the buttons in the selection menu, then press the ‘Start’
button.
6. After the cup is filled, the machine will signal ‘beep’ and the screen will indicate
‘Ready, take your cup’.
7. You can interrupt the process at anytime by pressing the ‘Stop’ button on the screen.
4.4 Number selection
Each selected beverage has its own code. Using this code you can directly select a beverage
with the ‘Number selection’ function. The actual code is displayed on screen when the
beverage is prepared.
1. In the main menu select the button ‘Number selection’ located at the bottom left (C).
2. Enter the beverage code.
3. Press ‘Start’

User Manual
Zia 7.000 and 9.000 series
zia-7000-9000_9CEC_UserManual_5DUCEP20_EN_v01-00.docx
Page 15 of 34
4.5 Jug dispensing
Warning:
Risk of burn injuries when taking out HOT
beverages.
When a hot beverage comes in contact with a person,
this can lead to serious scalding injuries.
If cups or jugs are not correctly placed.
The machine will spill hot liquid down the front.
This can cause serious scalding injuries.
The outlet of the machine may occasionally drip
hot liquid even when the machine is not in use.
When the hot liquid comes in contact with a person,
this can lead to serious scalding injuries.
The water system (boiler, tubes ect.) contains
hot water with a temperature close to the boiling
point <100 °C.
When the hot water comes in contact with a person,
this can lead to serious scalding injuries.
1.
Tilt the cup stands in the upright position (picture A and B)
2.
Place a jug below the left outlet for all consumptions except water.
(picture C)
3.
Place a jug below the right outlet for all water consumptions (picture D)
4.
Select the jug button.
5.
Select the drink and jug size.
6.
Select the start button.
7.
The machine dispenses the selected drink into the jug.
8.
Your drink is ready after the beep and the message ‘ready’ is on the screen.
9.
Take out the jug and lower both cup stands to the default position. (picture A)
Picture A
Picture B
Picture C
Picture D

User Manual
Zia 7.000 and 9.000 series
zia-7000-9000_9CEC_UserManual_5DUCEP20_EN_v01-00.docx
Page 16 of 34
5Maintenance and filling
5.1 Daily maintenance
Failing to perform the daily maintenance negatively affects the quality of the products and
can lead to malfunctioning of the machine.
1.
Open the door of the machine.
2.
Install the safety key (see paragraph “Install safety key’’)
Flush mixers and brewer
3.
Place a jug underneath the nozzle to
collect the hot water.
4.
Press the “rinse” button on the screen.
Hot water from the boiler flows through
the brewer and mixers.
5.
Repeat step 4 until clean water comes
out of the machine
Check if there are still enough
ingredients in the canisters.
If necessary, fill up the canisters,
following instructions in paragraph “Fill
canisters”.
Empty waste bucket and drip tray
1.
Remove the external drip tray, the cup
stands, and the drip grid.
2.
Remove the drip tray under the brewer.
3.
Rinse the drip trays, cup stands and grid
in warm water.
4.
Remove the waste bucket
5.
Empty the bucket and rinse it in warm
water.
Clean the outside of the machine
1.
Clean the outside of the machine with a soft damp
cloth.
2.
Install the drip trays, grid and cup stands.
3.
Remove the safety key.
4.
Close the door of the machine, and leave the
service mode.

User Manual
Zia 7.000 and 9.000 series
zia-7000-9000_9CEC_UserManual_5DUCEP20_EN_v01-00.docx
Page 17 of 34
5.2 Weekly maintenance
Failing to perform the weekly maintenance negatively affects the quality of the products and can
lead to malfunctioning of the machine.
1.
Open the door of the machine
Clean the mixing system
2.
Remove the mixing system according to paragraph “Disassembling the mixing bowl”.
3.
Rinse out all loose parts of the mixing system in warm water.
4.
Clean the parts of the mixing system that remain in the machine with a wet brush.
5.
Mount the mixing system according to paragraph “Assembling the mixing bowl”. Make sure
that the parts are dry before you mount them.
Check if there are still enough ingredients in the canisters.
If necessary, fill up the canisters, following instructions in paragraph “Fill canisters”.
Clean the tea brewer (if applicable)
6. Remove the tea system according to paragraph “Disassembling the tea brewer”.
7. Rinse out all loose parts of the teabrewer in warm water.
8. Mount the tea brewing system according to paragraph “Assembling the tea brewer”.
Clean cycle brewer
9.
Place a jug underneath the nozzle to collect the
hot water
10.
Install the safety key
11.
Press the “Weekly cleaning cycle brewer” button
on the screen.
12.
Follow the instructions on the screen:
a.
Place tablet in brewer.
b.
Place 1 litre jug under outlet.
c.
Select the button to run cleaning cycle.
13.
Hot water from the boiler flows through the brewer
See paragraph “Cleaning cycle for CoEx brewer”
for detailed information.
Empty waste and drip tray bucket
14.
Open the door.
15.
Remove the drip tray, the cup stand and the grid.
16.
Remove the drip tray under the brewer.
17.
Rinse the drip trays, cup stand and grid in warm water.
18.
Remove the waste bucket
19.
Empty the bucket and rinse it in warm water.
Clean the outside of the machine
20.
Clean the outside of the machine with a soft damp cloth.
21.
Install the drip trays, grid and cup stand.
22.
Remove the safety key.
23.
Close the door of the machine, and leave the service mode.

User Manual
Zia 7.000 and 9.000 series
zia-7000-9000_9CEC_UserManual_5DUCEP20_EN_v01-00.docx
Page 18 of 34
5.3 Monthly maintenance
Failing to perform the monthly maintenance negatively affects the quality of the beverages
and can lead to malfunctioning of the machine.
Apart from the weekly maintenance, the following tasks must be performed monthly to
ensure the machine operates correctly and optimal beverage quality is maintained.
5.3.1 Cleaning the canister with water
1.
Open the door.
2.
Lift the upper lid.
3.
Remove the canister from the machine.
4.
Remove the lid from the canister.
5.
Empty the canister.
Warning:
Do not fill the canister while it is not completely
dry.
The product may form lumps, which makes the system
unusable.
6.
Rinse out the canister with warm water until
all product residues are removed.
7.
Dry the canister very thoroughly on the inside
and outside.
8.
Fill the canister and place it back in the
machine according to the procedure in
paragraph “Fill canisters”.
5.3.2 Cleaning the brewer with water
1.
Remove the brewer from the machine according to the procedure in paragraph
“Removal of the brewer”.
2.
Rinse the brewer with warm water.
3.
Place the brewer back according to the procedure in paragraph “Installing the brewer”.

User Manual
Zia 7.000 and 9.000 series
zia-7000-9000_9CEC_UserManual_5DUCEP20_EN_v01-00.docx
Page 19 of 34
5.4 Fill canisters
Do not fill the canisters further than necessary for one or two days. This will keep the
products fresh. Make sure that the canisters remain filled with a layer of at least 4-cm of
product. Only use products that are recommended by the supplier of the machine.
1.
Filling the canisters must be done outside the machine.
To facilitate taking out the canisters, the lid of the machine
can be flipped up (after opening the door).
Perform the following procedure to fill a canister:
2.
Turn the nozzle of the canisters upwards
3.
Slightly lift up the canister at the front, until the positioning
ridge comes out of the hole.
4.
Pull the canister towards the front and take it out of the
machine.

User Manual
Zia 7.000 and 9.000 series
zia-7000-9000_9CEC_UserManual_5DUCEP20_EN_v01-00.docx
Page 20 of 34
5.
Fill the canister with the product indicated on the canister.
Place the lid back on the canister.
6.
Place the canister back in the machine. Make sure the drive
at the back of the canister fits well on the motor drive.
7.
Push the canister at the front over the positioning ridge.
8.
Turn the nozzle of the canister downwards.
Check the position of the nozzle of the canister. It must be
positioned correctly above the brewer or mixing bowl.
9.
Close the door or place safety key.
10.
Flush the mixers.
This is necessary because product may fall into the mixers
when the canister is placed back into the machine.
11.
Check correct functioning by taking test beverages.
Picture may be different based on model.