Parts subjects to wear and tear i.e. Seals and rubbers are not covered by Warranty.
The Decina warranty is only applicable when the product has been installed by a qualified tradesman, in full accordance with
the installation instructions and statutory requirements. The warranty specifically EXCLUDES damages discovered AFTER
installation.
Decina’s responsibility for claims relating to impact damage ceases within 48 hours after delivery to the Decina re-seller’s store.
The extended warranties only apply to faults or defects in the product arisen solely from faulty materials or workmanship in the
products and does not apply to other defects for example from; damage, abuse, neglect or changes to the product supplied.
The warranty only extends to the supply of a replacement product or credit to the value of the purchase and excludes
consequential damage ensuing from the product application or use. The responsibility for the removal and replacement of the
product is with the installer and/or owner. Where the manufacturer “Decina” accepts that the product is at fault, the maximum
contribution to the removal and replacement costs will be $500.
Repairs of the Products other than by a Decina accredited or licensed service agent or technician are not covered.
In addition to this extended warranty, certain legislation (including the ACL) may give you certain rights which cannot be
excluded, restricted or modified, this extended warranty must be read subject to such legislation and nothing in this warranty
has the effect of excluding, restricting or modifying those rights.
To make a warranty claim, please visit the Decina website www.decina.com.au/warranty-claim/ or
If the Product has not been installed, please contact Decina to inspect the Product. If the claim is accepted, the Product can be
returned or exchanged. Note: The extended warranty only applies to the original owner and is not transferable.
Decina reserves the right to charge a service fee for any staff called to attend premises where products have been installed and
the warranty claim is not authorised.
To maintain your Decina Toilet Suite for the longest possible period we recommend they are cleaned with a mild household
detergent or warm soapy water and cleaned with a soft cloth. Abrasive cleaners should be avoided on the toilet seat as this can
remove the gloss surface. Ensure the seat hinges and bolts are regularly checked and tightened, as they can loosen over time.
Avoid any hot, sharp or hard objects falling on to the plastic seat which can cause scratches and discolouration. The seat is
resistant to most household products but some chemical products such as shave lotion, hair spray, nail polish and remover can
stain the toilet seat and must be washed off immediately.
All Decina products are manufactured to the highest standards and guaranteed to be free of defects, subject to the conditions
outlined below. In addition to the statutory rights given under Australian Consumer Law, Decina offers the following extended
warranty periods from the date of purchase or handover:
PRODUCT CARE & MAINTENANCE
WARRANTY CONDITIONS & WARRANTY PERIODS
1300 DECINADECINA.COM.AU
PARTS WARRANTY TERMS
Vitreous China Cistern & Pan 10 Years / 1 Year Replacement products / Parts & labour
Seat, lid & hinges 1 Year Replacement products or parts
Button assembly 1 Year Replacement products or parts
Internal systems (valves) 1 Year Replacement products or parts
• Details of the warranty claim including the date of installation, installer’s details and head contractors
• Your contact details
• Proof of purchase (original invoice from the supplier)
