DeDietrich SMART TC Manual

Q 1/2 IT2706A-en
Technical Information
SMART TC°
Roomthermostat
Updates – Troubleshooting
JS N° IT2706A-en 30/06/2022
1. Check the software version before connecting
Check the SMART TC°software version before connecting it to the unit:
Connect the SMART TC° to the Gateway
Connect the Gateway to the power supply
Access the menu « Technical information » with the
rotary button.
Line Software version :
If the software version is lower than 1.93.12, perform an
update: see section 5 below
2. Make sure that the SMART TC° is connected to internet
The SMART TC must be connected to the internet to allow automatic updates.
Defects may occur if the update is not done (examples hereafter).
This connection (via the home's Wi-Fi network) allows the SMART TC:
- to get automatic updates of the software version
- to remain compatible with all smartphones and tablets. These also receive regular
software and security updates.
Use the rotary button to access the "Technical Information" menu.
Display the « …Connection » lines,
Make the connections if they are not already established: refer to the SMART TC°
thermostat manual
3. Display blocked on the welcome screen:
This may happen when the thermostat does not receive information
from the generator. The SMART TCs from software version 1.93.12
onwards no longer have this random error.
If the SMART TC° restarts as soon as the welcome
screen reaches 30%: this indicates that the Wi-Fi module
is defective. Replace the SMART TC.
To check the software version:
See section 1 (above).
To update the software version:
See section 5 (hereafter).
EN

Q 2/2 IT2706A-en
4. Black or grey screen after an update
The error that can occur has been solved since serial number 2042****
If the SMART TC°still displays a screen without backlighting and/or image, after an update:
Remove the SMART TC° from its base,
Wait for 10 seconds,
Put the SMART TC° back on the wall support:
Wait a few minutes for the SMART TC° to restart,
If the SMART TC keeps a black screen after waiting at least 15 minutes, replace the
SMART TC.
If the SMART TC keeps a grey screen after a while, it will reset after the next software
update: the SMART TC does not need to be replaced
5. Updating the software version
If there is no network at the place where the SMART TC° is connected, carry out the
manual update of the SMART TC° software
(Possible from SMART TC° version 1.64 onwards):
Connect to the internet by Wi-Fi:
- use the connection sharing function of your smartphone
(Networks Connection sharing Activate "Wifi hotspot"),
- or take the SMART TC to a place where there is a network connected to internet.
Access the SMART TC's Wi-Fi menu:
- select the network
- enter the required password using the rotary button
- validate by selecting with the SMART TC’s rotary button:
the SMART TC displays a message to confirm the connection.
Select the Settings menu.
Select the submenu Check for software update.
The software status appears on the screen.
When the software version has been successfully updated (after a few minutes):
- The SMART TC° restarts, then returns to the current display.
- The software version can be consulted in the “Technical information” menu.
6. More information
See on following address:
https://sav.dedietrich-thermique.fr/smart_tc/depannage