Defro Home SLIMPELL User manual
operating manual
dry stove for pellet
DEFRO HOME SLIMPELL
translation of the original operating manual
issue 5
June 2020
2
DEKLARACJAZGODNOŚCIWE
DECLARATIONOFCONFORMITYEC
nr71/A‐4/01/2017
DEFROSpółkazograniczonąodpowiedzialnościąSpółkakomandytowa
00‐403Warszawa,ul.Solec24/253
Manufacturingplant:
26‐067Strawczyn,RudaStrawczyńska103A
DEKLARUJE/DECLARES
zpełnąodpowiedzialnością,żeprodukt/withallresponsibility,thattheproduct
Pieckominkowynapellet/DryStoveforPellets
DEFROHOMESLIMPELL9kW
(typ/typeDEFROHOMESLIMPELL)
zaprojektowany,wyprodukowanyiwprowadzonynarynekzgodnieznastępującymidyrektywami:
hasbeendesigned,manufacturedandplacedonthemarketinconformitywithdirectives:
został
RozporządzenieParlamentuEuropejskiego/RegulationoftheEuropeanParliament305/2011
RozporządzenieKomisji(UE)/CommissionRegulation(EU)2015/1185
iniżejwymienionyminormamizharmonizowanymi:
andthatthefollowingrelevantStandards:
PN‐EN14785:2009
dokumentacjatechniczna/technicaldocumentation
Wyróboznaczonoznakiem:
Producthasbeenmarked:
Tadeklaracjazgodnościtraciswąważność,jeżeliwpiecukominkowymDEFROHOMESLIMPELLwprowadzonozmiany,zostałprzebudo‐
wanybeznaszejzgodylubjestużytkowananiezgodniezinstrukcjąobsługi.Niniejszadeklaracjamusibyćprzekazanawrazzpiecemko‐
minkowymwprzypadkuodstąpieniawłasnościinnejosobie.
ThisDeclarationofConformitybecomesinvalidifanychangeshavebeenmadetotheDEFROHOMESLIMPELLDryStove,ifitsconstruction
hasbeenchangedwithoutourpermissionorifthedrystoveisusednotinaccordancewiththeoperatingmanual.ThisDeclarationshallbe
handedovertoanewowneralongwiththetitleofownershipofthedrystove.
PieckominkowyDEFROHOMESLIMPELLjestwykonywanyzgodniezdokumentacjątechnicznąprzechowywanąprzez:
DEFROHOMESLIMPELLDryStovehasbeenmanufacturedaccordingtotechnicaldocumentationkeptby:
DEFROSpółkazograniczonąodpowiedzialnościąSp.k.,Zakładprodukcyjny:26‐067Strawczyn,RudaStrawczyńska103a.
Imięinazwiskoosobyupoważnionejdoprzygotowaniadokumentacjitechnicznej:MariuszDziubeła
Nameofthepersonauthorizedtocompilethetechnicaldocumentation:MariuszDziubeła
Imięinazwiskoorazpodpisosobyupoważnionejdosporządzeniadeklaracjizgodnościwimieniuproducenta:RobertDziubeła
Nameandsignatureofthepersonauthorizedtocompileadeclarationofconformityonbehalfofthemanufacturer:RobertDziubeła
Dwieostatniecyfryroku,wktórymoznakowaniezostałonaniesione:17
Twolastdigitsoftheyearofmarking: 17
Warszawa,03.07.2017
miejsceidatawystawienia
placeanddateofissue.
RobertDziubeła
prezeszarządu/CEO
3
Dear Customer,
We would like to thank you for choosing the high quality DEFRO prod-
uct which will ensure your safety and operational reliability.
As our customers, you can always count on help of the DEFRO Ser-
vice Centre, which is ready to ensure continuous efficiency of your boiler.
Please note that in order to use the dry stove safely and efficiently, it
is crucial to get familiar with the following directions.
Get familiar with this Operating Manual - useful remarks concern-
ing proper operation of the dry stove can be found there.
Determine whether all parts have been delivered or the dry stove
has been not damaged during transport.
Check data on the rating plate against the warranty card.
Prior to starting the dry stove, check flue connection against con-
nection recommendations included in this manual and appropri-
ate national regulations.
Basic usage rules are to be obeyed while using the dry stove. Do not
open the doors during operation of the device.
DEFRO Service Centre or Authorized DEFRO Service should be al-
ways contacted when any intervention is necessary because only these
parties have original spare parts and are properly trained within the scope
of installation and operation of DEFRO boilers.
For your safety and boiler use convenience please get acquainted with
this operating manual and send back correctly filled copy of the Warranty
Card to the following address:
DEFRO Sp. z o.o. Sp. k. - Centrum Serwi-
sowe
Ruda Strawczyńska 103a
26-067 Strawczyn
fax 41 303 91 31
@
serwis@defro.pl
By sending back your Warranty Card, you will be registered in our DE-
FRO heating boilers users database and we will be able to provide you with
quick and professional technical support.
If you do not send back a correctly filled in Warranty Card and the dry
stove quality and completeness receipt within the period of up to two weeks
after the date of installation but no longer than within six months, after pur-
chasing, the warranty will become invalid. This results in delays with re-
pairs and the necessity of covering the costs of service and and travelling
expenses.
Thank you for understanding.
Yours sincerely,
DEFRO Sp. z o.o. Sp. k.
Content of this Operating Manual is a property of DEFRO Sp. z o.o. Sp. k..
Any copying, duplicating, publishing of content of this Manual
without prior written consent of DEFRO Sp. z o.o. Sp. k. is forbidden.
Dear Customer,
We would like to inform you that we make every efforts to offer
products of quality fulfilling the most restrictive standards and warrant-
ing operational safety. All devices are produced in accordance with
the requirements of relevant EU directives and have CE safety mark
confirmed by the Declaration of Conformity EC.
We appreciate all your comments and proposals regarding our
level of service. We appreciate your comments and proposals regard-
ing our devices and the level of service provided by our Partners and
Technical Support/Service.
DEFRO Sp. z o.o. Sp. k.
4
Table of Contents
1.INFORMATION.......................................................................................................................................................................................... 5
2.BASIC SAFETY RULES............................................................................................................................................................................. 5
2.1.Safety warnings ............................................................................................................................................................................... 5
2.2.Warnings related to operation........................................................................................................................................................... 6
3.INTENDED USE........................................................................................................................................................................................ 6
4.TECHNICAL SPECIFICATION................................................................................................................................................................... 6
4.1.Design............................................................................................................................................................................................. 6
4.2.Technical data ................................................................................................................................................................................. 8
4.3.Equipment ....................................................................................................................................................................................... 8
4.4.Fuel parametrs ................................................................................................................................................................................ 8
4.5.Spare parts...................................................................................................................................................................................... 8
5.TRANSPORT AND INSTALLATION........................................................................................................................................................... 9
5.1.Transport and storage...................................................................................................................................................................... 9
5.2.Working environment ....................................................................................................................................................................... 9
5.3.Connection to external air intake .....................................................................................................................................................10
5.4.Installation to flue............................................................................................................................................................................10
5.5.Connection to electric system..........................................................................................................................................................11
6.USAGE AND OPERATION .......................................................................................................................................................................11
6.1.Introductory remarks .......................................................................................................................................................................11
6.2.First start-up and operation .............................................................................................................................................................11
6.2.1.Stove start-up............................................................................................................................................................................11
6.2.2.Damping....................................................................................................................................................................................11
6.2.3.Power failure during operation....................................................................................................................................................11
7.CLEANING AND MAINTENANCE.............................................................................................................................................................12
7.1.Basic operations and cleaning by the user.......................................................................................................................................12
7.1.1.Cleaning before each starting.....................................................................................................................................................12
7.1.2.Every day service ......................................................................................................................................................................12
7.1.3.Every week service....................................................................................................................................................................13
7.1.4.Every month service ..................................................................................................................................................................13
7.1.5.ANNUAL maintenance...............................................................................................................................................................13
7.1.6.Window panel cleaning ..............................................................................................................................................................14
7.1.7.Doors/gaskets ...........................................................................................................................................................................14
7.1.8.Furnace chamber.......................................................................................................................................................................14
7.1.9.Flue...........................................................................................................................................................................................14
7.2.Periodic inspection by authorized service.........................................................................................................................................14
7.3.Dismantling of components .............................................................................................................................................................15
7.3.1.Doors disassembly ....................................................................................................................................................................15
7.3.2.Window panel dismantling..........................................................................................................................................................15
7.4.Shutting the stove down..................................................................................................................................................................15
8.TROUBLESHOOTING..............................................................................................................................................................................15
9.MEASURES IN CASE OF FIRE IN THE FLUE (SOOT IGNITION)..............................................................................................................15
10.REMOVAL DUE TO WEAR-OUT ..............................................................................................................................................................16
11.REMARKS ON DRY STOVE USAGE........................................................................................................................................................16
12.PRODUCT WARRANTY TERMS AND CONDITIONS................................................................................................................................16
12.1.Warranty conditions “48h Service”...................................................................................................................................................17
13.WARRANTY CARD ..................................................................................................................................................................................19
14.CARRIED OUT WARRANTY REPAIRS AND MAINTENANCE...................................................................................................................20
15.WARRANTY CARD /copy to send back/....................................................................................................................................................21
16.COMPLAINT FORM..................................................................................................................................................................................23
17.COMPLAINT FORM..................................................................................................................................................................................25
18.COMPLAINT FORM..................................................................................................................................................................................27
19.REGISTER OF INSPECTIONS OF SMOKE DUCTS..................................................................................................................................29
List of pictures
Picture 1. Design of dry stove DEFRO HOME SLIMPELL. ................................................................................................................................... 7
Picture 2. Dimensions of dry stove DEFRO HOME SLIMPELL............................................................................................................................. 8
Picture 3. Minimum safe distances during setting of dry stove DEFRO HOME SLIMPELL..................................................................................... 9
Picture 4. Connection of the dry stove DEFRO HOME SLIMPELL to external air intake. .....................................................................................10
Picture 5. Example of connection of DEFRO HOME SLIMPELL stove to flue with condensate discharge..............................................................10
List of tables
Table 1. Technical data of stove DEFRO HOME SLIMPELL................................................................................................................................. 8
Table 2. Equipment of stove DEFRO HOME SLIMPELL. ..................................................................................................................................... 8
5
1. INFORMATION
Operating manual is an integral and essential part of the product
and must be forwarded to the user also in the case when the property
is transmitted. The user should carefully read the manual and save it
for the future because all remarks included there are important guide-
lines concerning safety during installation, usage and maintenance.
Installation of dry stove must be carried out in accordance with the
mandatory standards in the country of destination, according to guide-
lines of the manufacturer and by qualified personnel. Improper installa-
tion of the device can be a reason for personal injuries and damage to
property for which the manufacturer is not liable.
The dry stove can be used only for the purpose it was explicitly
intended. Any other use should be treated as inappropriate and in con-
sequence as dangerous.
In case of error during installation, usage or maintenance works
caused by non-observance of the legislation, regulations in force or in-
structions contained in this manual (or others, delivered by the manu-
facturer) the manufacturer rejects any contractual or non-contractual
liability for resulting damages and the warranty for the device becomes
void.
Versions of publications
Due to continuous improvement of the product DEFRO reserves
the right to update this publication without prior notice.
The content of this Operating Manual is a property of DEFRO. Any
copying, duplicating, publishing of content of this User’s Manual without
the prior written consent of DEFRO is forbidden.
Manual storage and browsing its contents
We recommend to take care of this manual and store it in easily
and quickly available location. If this manual has been lost, damaged
or destroyed you should request a copy in the sales outlet or directly
from the Manufacturer providing identification data of the product. All
the most important information included in the operating manual are
marked with “bold” and have symbols pointing out user’s attention to
hazards which can be present during operation of the dry stove. Sym-
bols used in the text are explained below:
Danger!
A direct threat to life and health! Non-compliance with
the recommendations marked in this way and misuse
may result in death or major injuries.
Danger!
Danger from electrical voltage! Incorrect installation and
incorrect electrical connections may cause danger to life
by electric shock.
Note!
Warning symbol indicating that you should read carefully
and understand the given information, to which it relates.
Non-compliance with these recommendations may re-
sult in major damage to the equipment and create a haz-
ard for the user or the environment.
Danger!
Direct threat to health! Non-compliance with the recom-
mendations distinguished in this way may cause a fire or
burns.
Hint!
Informative symbol. Useful information and hints are
marked in this way.
2. BASIC SAFETY RULES
2.1. SAFETY WARNINGS
The national and local provisions should be met.
Equipment should be installed in compliance with the le-
gal standards applicable in the given location, region or
country.
The equipment should not be used by a person (includ-
ing children) of impaired physical, sensory, mental capa-
bilities and by persons without experience and required
knowledge provided that such operation is not carried
out under their supervision or after proper instruction by
a person responsible for their safety.
You should always observe the guidelines given in the
operating manual to ensure the correct use of the equip-
ment and to prevent accidents.
Operation and adjustment should be carried out by
adults. Errors and incorrect setting can cause hazardous
situations and/or incorrect operation.
Prior to any operations the user (or any person operating
the equipment) should read and understand whole con-
tents of this manual.
Equipment should be used only as intended. Each othe
r
use is considered as misuse and hazardous as a conse-
quence.
The equipment should not be used as a ladder or object
to lean against.
Prior to installation you should make sure that the sub-
strate will resist the force of the equipment considering
its weight.
In case of disturbances in operation the equipment can
be restarted only when the occurred problem has been
removed and the equipment is brought back to original
condition.
The user is fully responsible for misuse of the product
and relieves DEFRO from any civil and criminal liability.
A
ll types of modifications or replacement of equipment
parts with non-original components or without authoriza-
tion may present a risk for the operator and relieve DE-
FRO from any civil and criminal liability.
Incorrect installation or maintenance (incompatible with
contents of this manual), can cause injuries of people,
animals or property damage. Then DEFRO shall be re-
lieved of any civil or criminal liability.
Part of equipment surface is very hot (doors, handle,
window panel, flue gas discharge pipe, etc.). You should
avoid direct contact with such components without suit-
able protective clothing or protective equipment such as
e.g. heat resistant gloves.
Do not touch the window panel after heating up of the
equipment.
Keep children away from the equipment when it is oper-
ating because each hot surface can cause burns.
It is forbidden to start-up the equipment when the doors
are opened or the window panel is cracked.
Do not place and dry the underwear on the equipment.
Possible dryers for hanging underwear or similar should
be located at an adequate distance from the equipment
- fire hazard.
It is absolutely forbidden to open the doors if the flue is
on fire. Then call the appropriate services.
It is recommended to keep a distance min. 400 mm be-
tween hot parts of the equipment and medium inflamma-
ble materials; otherwise use commercially available in-
sulation materials. Apply this hint also for furniture, cur-
tains etc. Minimum distances are given in point 5.2 of the
operating manual.
6
It is absolutely forbidden to use flammable liquid fo
r
equipment firing up.
If the substrate, on which the equipment is located, is
made of inflammable materials, such as parquet or floo
r
lining then you should place a protective plate under i
t
(the plate should protrude 250-300 mm from the front o
f
the equipment).
2.2. WARNINGS RELATED TO OPERATION
Equipment should be shut down in case of failure or in-
correct operation.
Fuel used in the equipment should meet the conditions
described in this manual.
Internal parts of the equipment should not be washed
with water.
Do not allow contact with water, and first of all, do no
t
wash any varnished coatings before they cure. The coat-
ing of new devices is not an anti-corrosion coating, heat-
resistant paint only gains its protective properties afte
r
curing under the influence of heat (after several firings).
Do not expose the body to the action of hot air for a long
period of time. Do not heat excessively the room where
you are staying and where the equipment is installed. I
t
may have an adverse impact on the physical condition
and be a reason for health problems.
Equipment should be installed in rooms with fire protec-
tion and equipped with all required components such as
supply (with air) and flue gas discharge.
Equipment and cladding made of ceramics should be
stored in rooms free from moisture and they cannot be
exposed to adverse effects of the weather.
It is not recommended to place the body of the equip-
ment directly on the floor and if such floor is made o
f
inflammable materials it should be properly insulated.
To facilitate possible interventions by the technical per-
sonnel you should not place the equipment inside the
closed rooms and just by the walls what can also disturb
air intake.
Always make sure and check whether doors of the com-
bustion chamber are tightly closed when the equipmen
t
is operating.
Equipment consumes exact amount of air which is re-
quired for combustion process; it is recommended t
o
connect the equipment for air intake from outside using
suitable pipe and through a special outlet located at the
back of the equipment.
ADDITIONAL INFORMATION
In case of any problems you should contact sales outle
t
or qualified personnel authorized by DEFRO. Reques
t
original spare parts if the repair is necessary.
Use only fuel with properties compatible with the recom
-
mendations of this operating manual.
Check and clean flue gas discharge ducts (connecting
piece to flue) periodically.
Store this manual carefully because it should be availa
-
ble for a whole period of equipment operation. In cas
e
of sale of giving the equipment to the other user you
should always make sure whether the product has the
manual enclosed.
Request a new copy from authorized sales outlet in DE
-
FRO company if it has been lost.
3. INTENDED USE
SLIMPELLdry stoves are intended for combustion of the pellet.
They are intended for heating of houses and spaces where they are
installed. They can be also used as an additional source of thermal
power.
The dry stove can be connected multiple times.
4. TECHNICAL SPECIFICATION
4.1. DESIGN
Dry stove fired with pellet operates as a heater for a room in which
it is installed. Hot air is emitted directly from the furnace through the
window panel and on by radiation through convection holes in the rear
wall of the device.
Stove body (23, picture 1) - wall in contact with fire - is made of
heat-resistant steel sheet and sides of the combustion chamber are
lined with cladding (9) made of vermiculite. Body is lined with panels
(2) made of steel sheet covered with high-temperature powder paint.
The stove is equipped with the so-called combustion chamber.
Furnace chamber is equipped with discharge pellet (11) burner
adapted for combustion of biomass. Fuel required for the combustion
process is transported using automatic feeder (14), which takes the
pellet from the container (13) located next to the combustion chamber.
Igniter (15) located in the air pipe, in form of electric heater, initiates an
ignition of fuel supplied during the start-up of the stove. Fuel required
for combustion is taken from air intake (18) and then supplied to the
burner. Hot flue gas flows around two deflectors (8) and then air pipes
(7) located in the upper part of the stove. Pipes heated by flue gas
transfers heat to the air, which ejects through the perforation heating
surroundings of the stove. Flue gases are discharged to the chimney
through a flue (16). Discharge process is supported by a flue gas fan
unit (17).
The combustion process in stove fired with the pellet is adjusted
by an electronic controller (3) controlling operation of the igniter, feeder
and fans based on set points and the measured temperature.
A
detailed
description of the construction, operatio
n
and work of the electronic controller and fan is include
d
in the operating manuals enclosed to this documenta-
tion.
Recommendations of operating manual of controller
and fan should be unconditionally observed.
7
Picture 1.Design of dry stove SLIMPELL.
1 – pellet container flap, 2 – panels, 3 – controller panel with display,
4 – glass, 5 – handle, 6 – doors, 7 – air pipes, 8 – deflectors made of
vermiculite, 9 – side cladding made of vermiculite, 10 – grate,
11 – burner, 12 – ash-pan, 13 – pellet container, 14 – pellet feeder,
15 – air pipe with igniter, 16 – flue gas outlet socket, 17 – flue gas fan
unit, 18 – air intake socket, air intake, 19 – air fan unit, 20 – bracket
for wall mounting, 21– temperature sensor pin, 22 – 230 V power sup-
ply socket, 23 – body.
1
2
4
3
5
6
18
16
20
21
22
24
17
28
10
9
11
12
17
29
14
15
13
1918
17
16
23
8
4.2. TECHNICAL DATA
Picture 2. Dimensions of dry stove SLIMPELL.
Table 1. Technical data of stove SLIMPELL.
Parameter unit value
Nominal power kW 9
Heating power range kW 5-9
Nominal1 efficiency % 90.9 (96.6)
Seasonal energy efficiency % 85.5
CO emission for 13% O2% 0.0187
Flue gases temperature1°C 138.0 (65.0)
Weight2kg 200
Flue gas stream for nominal power g/s 7
Minimum draught at rated power Pa 12
Flue size mm 80
Supply voltage V 230
Maximum power consumption W 583
Power consumption for nominal power1kWh/h 0.175 (0.103
Fuel consumption1kg/h 2.16 (1.15)
Type of heater of periodic combustion
Fuel36mm pellet
1)The values in brackets refer to the power reduced to 5 kW.
2) Device weight depends on the selected design version and its equipment.
3)The furnace is factory set to burn 6mm pellets, 8mm diameter pellets can be
burned after changes in the controller settings made by an authorized service
center.
4.3. EQUIPMENT
The dry stove is delivered on a pallet, foil-wrapped and is fully as-
sembled. The scope of delivery can include additional components and
subassemblies, according to the order of the user. Components which
are standard equipment are specified in table 2.
Table 2. Equipment of stove SLIMPELL.
Standard equipment of dry stove unit quantity
Stove operating manual pcs. 1
Operating manual and warranty card for elec
-
tronic controller pcs. 1
Electronic controller pcs. 1
The ceramic lining of the furnace chamber set 1
4.4. FUEL PARAMETRS
Sawdust granulate, called pellet, is a primary fuel for the dry stove
SLIMPELL. It is recommended to use C1 class pellet in accordance
with PN-EN 303-5:2012, with the following parameters:
granulated product: Ø 6-8 mm
length of granulated product: from 3.15 mm to 40.00 mm,
calorific value: > 16.5 MJ/kg
sulphur content: max. 0.03 %
moisture: ≤10 %
ash content: ≤0.7 %
bulk density: > 600 kg/m3
During selection of the pellet user should pay special attention to
fuel from unreliable sources, on the possible content of contaminations
in fuel in form of stones or other inflammable inclusions deteriorating
quality of combustion and increasing failure frequency of the feeder.
Correct pellet type and assortment ensure:
fault-free operation of the stove,
fuel saving in comparison to lower-quality types,
reduced emission of harmful chemical substances.
It is forbidden to burn any other materials on the grate of an
automatic furnace.
Use of bad quality fuel or incompatible with the abov
e
-
mentioned recommendations would cause irregularities
in the operation of the equipment and can lead to loss
of warranty and decline of the liability for the product.
The dry stove is not a furnace intended for combustio
n
of wastes and forbidden fuels cannot be combusted in it.
Completely emptying of the fuel tank should be avoided.
The minimum level of fuel container’s fill - 25% of its ca-
pacity.
DEFRO Sp. z o.o. Sp. k. does not accept liability for dam
-
age caused or improper burning of fuel if the fuel used i
s
prohibited.
The condition
of fuel container’s cover gasket should
be checked periodically. After closing of the container
the gasket should precisely adhere to the surface.
Clearances and gaps between the cover and fuel con-
tainer are forbidden.
4.5. SPARE PARTS
To obtain information on the availability of spare parts for dry stove
or inquiries about equipment servicing please contact with DEFRO Ser-
vice Center or Authorized DEFRO Service.
1
0
2
0
1
1
9
5
421
715191
250
368
615
40
401
61
80
54
452
83
322
220
284
454
10
297
50
55
236
414
526
126
949
9
DEFRO Sp. z o.o. Sp. k.
Service Centre
Ruda Strawczyńska 103a
26-067 Strawczyn
fax 41 303 91 31
@
serwis@defro.pl
5. TRANSPORT AND INSTALLATION
5.1. TRANSPORT AND STORAGE
The dry stove is delivered on a pallet, foil-wrapped and is fully as-
sembled. It is recommended to transport dry stove, in such packing
condition, as close as a possible target location for installation, what
will minimize the possibility of damage of device housing.
All remaining parts of the packing should be removed in such a
way that it will not pose any hazard for people and animals.
Appropriate lifts are to be used for lifting and lowering the dry stove.
For transport, the dry stove is to be secured against moving and tilting
on a vehicle's platform by means of belts, wedges and wooden blocks.
The dry stove is to be transported in a vertical position
!
The stove is to be stored in a non-heated room, under a roof and
with efficient ventilation.
Prior to installation it is to be determined if all parts have been de-
livered and if they are in good technical condition.
5.2. WORKING ENVIRONMENT
The dry stove should be installed in a suitable location allowing
opening of the doors and carrying out regular maintenance works. The
environment should be:
adapted to operating conditions,
equipped with power supply 230 V/50Hz,
equipped with a suitable flue gas exhaust system,
equipped with an external ventilation system,
equipped with an earthing system with CE certificate.
Correct setting of the stove is necessary to obtain the satisfactory
heating level of the residential unit. Prior to assembly it is necessary to
select a suitable position for stove installation. Check minimum safe
distances from materials susceptible to heat or inflammable materials
such as load-bearing walls and other walls or wooden components, fur-
niture etc.
Installation of the dry stove should observe the following safety
rules:
minimum distance 400 mm from side and rear of the medium
inflammable materials,
minimum distance 800 mm from the front wall, where the me-
dium inflammable materials cannot be located.
objects made of highly inflammable materials should be lo-
cated in distance minimum 2000 mm from the furnace
If it is not possible to maintain the above indicated distances then
you should apply process and building measures to avoid fire hazards.
In case of contact with wooden wall or wall made of other inflammable
material it is appropriate to insulate flue gas discharge pipe.
In
the
cas
e
of
the
floor
made of inflammable materials i
t
is appropriate to prepare a plane protecting the floo
r
and execute protection in accordance with the stand
-
ards applicable in the given country.
The dry stove should be located on a substrate with suitable load-
bearing capacity. In accordance with the Polish Standards each square
meter of the floor slab in the single-family building should transfer a
load of 150 kg. If this condition is fulfilled the dry stove manufactured
by DEFRO can be installed without needing to reinforce the floor slab.
Picture 3. Minimum safe distances during setting of dry stove SLIM-
PELL.
Nonetheless, if you are not sure about the design of floor slab,
where the stove is to be installed, you should absolutely contact with
building designer to reinforce the floor slab or execute special structure
distributing the weight on a larger area.
Flooring in the room, where the dry stove is to b
e
in
-
stalled, should be properly dimensioned, to maintai
n
the load.
To ensure correct operation of dry stove you should ensure suita-
ble inflow of air required for combustion (it is appropriate to ensure ap-
prox. 40 m3/h) in accordance with the installation standards and stand-
ards applicable in the given country. The volume of the surrounding
environment should not be less than 30 m3. You should assume that
combustion of 1 kg of wood requires ~8 m3of air.
Air should be supplied through fixed openings of minimum 100 cm2
cross section made in the walls (near the stove) and directed to outside.
This opening should be made in a way ensuring that they cannot be
plugged.
The active area of the grille should be selected correspondingly to
the power of the stove. It is assumed that is should equal to 40 - 60 cm2
per 1 kW of the power of the dry stove. Recommended active surfaces:
equipment power to 10 kW - grille cross-section min. 500
cm2,
equipment power to 15 kW - grille cross-section min. 700
cm2,
equipment power over 15 kW - grille cross-section min. 800-
1200 cm2 and more.
Air can be supplied from adjacent rooms, provided that they are
equipped with external air supply and they are not intended for a bed-
room and bathroom, and where fire hazard is not present, for example:
garages, woodsheds, inflammable materials storage. You should ab-
solutely observe recommendations of the applicable standards.
It is forbidden to install
a
dr
y
stove in bedrooms, bath
-
rooms and other rooms where other heating equipmen
t
without independent air inflow are installed (fireplace,
stove, etc.).
200 m m 200 mm
50 mm
200 mm
400 m m 400 mm
400 mm
800 mm
2000 mm
400 mm
wall of non-flammable material
d
i
s
t
a
n
c
e
fr
o
m
fl
a
m
m
a
b
l
e
m
a
t
e
ri
a
l
distance from highly
flammable material
protection on flooring
The dr
y
stove should be installed in compliance wit
h
the requirements of the currently applicable standard
s
and legal regulations and detailed regulations of th
e
target country. In Poland these conditions are regulate
d
by the Regulation of the Minister of Infrastructure of 1
2
A
pril 2002 on technical conditions which should be ful
-
filled by buildings and its location. (Journal of Laws no.
75 of 2002 item 690 as amended) and Polish Standar
d
PN-13240:2008 Room heaters fired by solid fuel. Re-
quirements and tests.
10
It is also forbidden to set dry stove in explosive atmos
-
pheres.
5.3. CONNECTION TO EXTERNAL AIR INTAKE
Room, where the dry stove is installed, should be equipped with
an inflow of air in the minimum amount required for correct combustion
process and for room ventilation. This can be done by executing fixed
vents in the wall directed to the outside or through independent or com-
mon ventilation ducts.
Picture 4.Connection of the dry stove SLIMPELL to external air intake.
The external wall near the stove should have through the opening
with free cross-section 100 cm2(opening with 12 cm in diameter or
square 10 x 10 cm), protected with grille on the internal and external
side, for this purpose. Furthermore, the air intake should be:
directly connected with the room, where the stove is to be
installed,
protected with grille, metal net or suitable cover not restrict-
ing minimum cross-section,
located in a way preventing plugging it,
located with consideration of proper distances preventing
swirling of air (e.g. with respect to the windows).
Closed combustion chamber allows installation of the SLIMPELL
stove in rooms equipped with heat recovery. In such case the stove
should be supplied only with air supplied to air intake directly from
outside (picture 4). Inlet pipe should have an elbow at its end directed
downwards or protected against the wind. Grilles with small mesh
should not be installed in such case.
5.4. INSTALLATION TO FLUE
The dry stove should be connected to the individual flue. Size of
chimney draught should equal:
minimum draught −6 ± 1 Pa,
average, recommended draught −12 ± 2 Pa,
maximum draught −15 ± 2 Pa.
During execution of opening for flue gas discharge pipe you should
consider the possible occurrence of inflammable materials. If the open-
ing will pass through the wooden wall or wall made of material sensitive
to heat then you should obligatory maintain minimum distance from
flammable material (value given on the certification label of the pipe),
with possible additional insulation using proper materials (thickness 1.3
- 5 cm, heat conductivity min. 0.07 W/m °K).
As an alternative is it is recommended to use an insulated indus-
trial pipe, which can be also used outdoors, to avoid the occurrence of
condensate.
For correct operation connector between the dry stove and flue or
smoke duct should be executed acc. to the below recommendations:
horizontal sections should have minimum slope 3%,
length of the horizontal section should be minimum and
should not exceed 2/3 metre,
a number of changes of directions, inclusive of use of the “T”
component, should not exceed 4.
Picture 5. Example of connection of SLIMPELL stove to flue with con-
densate discharge.
Chimney or individual smoke duct should meet the following require-
ments:
be resistant to combustion products, water-proof and suitably
insulated, in compliance with conditions of use,
be made of materials resistant to normal mechanical
stresses, heat, the action of combustion products and possi-
ble condensate,
be vertical with a change of axis direction not exceeding 45°,
be adequately separated with void space or suitable insula-
tion from combusted and inflammable materials,
have preferably circular internal cross-section: square or rec-
tangular cross-section should have rounded corners with a
radius not smaller than 20 mm,
internal cross-section should be constant, free and independ-
ent,
have a rectangular cross-section with the maximum ratio be-
tween two sides equal to 1.5.
SLIMPELL stove characterizes with a relatively low temperature of
flue gas in comparison to fireplaces fires with wood. It results in high
efficiency but also the possibility of condensation from flue gas. There-
fore it is recommended to connect the stove to flue with the discharge
of condensate to the sewage system.
Due to the emission of condensate also flue should be resistant to
its action, therefore it is recommended to use ceramic system chimneys
or chimney with acid resisting insert.
The active blow-out of flue gases from stove imposes a require-
ment to ensure very high tightness of discharge pipes. In case of leaks
flue gas will get into the room.
f
l
u
e
w
it
h
condensate discharge
cleaning opening
r
osette
non-flammable
material
mortar
Flue gas discharge system from SLIMPELL
dry stov
e
should be tighter than in case of typical systems i
n
stoves without active flue gas removal. Lack of prope
r
tightness will result in penetration of flue gases to th
e
room where the stove is located.
Despite the flue gas discharge is supported by fan uni
t
the dry stove fired with pellet should be connected t
o
the chimney of the medium, recommended draught.
11
5.5. CONNECTION TO ELECTRIC SYSTEM
Electrical installation of the SLIMPELL dry stove and controller is
intended for supply from mains with 230 V/50 Hz. Room, where the
stove is installed, should be equipped with electrical system 230V/50Hz
executed as TN-C or TN-S systems (with the protective conductor or
protective-neutral conductor) according to the regulations in force.
Electric system (without regard for the type of installation made) should
be ended with a plug-in socket equipped with protective conductor con-
tact. Plug-in socket should be located in the safe distance from heat
emission source.
Using socke
t
without connected protective termina
l
causes an electric shock hazard!
A
ll connections to the electric system can be execute
d
only by the electrician having suitable certifications (i
n
Poland of the Polish Electricians Association 1kV).
The user is forbidden to take off covers of the elec-
tronic controller or fan and to make any intervention
s
or modification in electrical connections.
6. USAGE AND OPERATION
6.1. INTRODUCTORY REMARKS
Do not touch stove during first firing
-
up, because th
e
paint is hardening during this stage.
Touching the paint could result in uncovering of stee
l
surface.
It is possible to refresh it using spray paint of the same colour if
necessary.
It is good practice to ensure efficient ventilation durin
g
first firing-up because a small amount of smoke an
d
paint odour will be emitted from the stove.
Do not stay near the stove. It is required to vent the room. Smoke
and paint odour will disappear after approx. one hour of operation.
However, we remind that they are not harmful to health.
The furnace is subject to expansion and shrinkage during warming
and cooling down stage what may cause slight squeaks. This is an
absolutely normal phenomenon because a structure of the equipment
is made rolled steel and this phenomenon shall not be considered as a
defect.
It is very important to avoid excessive overheating of the stove at
the beginning but to reach the required temperature gradually. Use low
heating powers. During the next firing-up of the stove it will be possible
to use whole available thermal power. This will avoid damage of ce-
ramic tiles, welds and steel structure.
Do not expect immediate effects of heating
!
6.2. FIRST START-UP AND OPERATION
6.2.1. STOVE START-UP
Select appropriate power of the stove in the
electroni
c
controller before the first start-up. It is located on th
e
rating plate of the equipment. This is a basic conditio
n
of correct operation of the dry stove. Claims related to
incorrect selection will not be taken into account an
d
the Customer will be charged with the costs of possi-
ble travel of the service personnel.
A
bsolutely, before each starting of “ignition functio
n
in the controller” the furnace should be empty (no pel-
let may be located inside).
1. Turn on the power supply.
2. Select proper type of the stove on the controller.
3. Start-up with empty feeder (first start-up or start-up when whole
fuel from the container has been used up):
a. Select MENU and then select IGNITION.
b. Choose the answer NO in the window displaying the
question: Is there fuel in the feeder?
c. Confirm with the OK command Enter fuel manually.
d. Select the option Activate the feeder on the next
screen.
e. When you hear the falling of pellets from the feeder
pipe, switch off the hopper by pressing again Activate
the feeder or by selecting the IGNITION option. From
this moment, the stove works independently and con-
tinues firing up
4. If the fuel is in the feeder pipe, activate the IGNITION function
from the main MENU. When the question appears: Is there fuel
in the feeder? please select answer YES. The next stages of the
firing-up cycle will take place automatically.
5. Please inspect size and brightness of the flame for 15-20 minutes
during the combustion process, when the stove is in “operation”
mode. It should have length approx. 20-40 cm during operation
with 100% rated power - depending on the size of the stove
(burner). In case of too low or too high flame please correct a fuel
feeding dose or air amount in Settings Menu
Modulation set
points.
Next inspection of the flame should be carried out when the stove
will operate on lower power ranges, that is 30% and 60%. The flame
shall be stable and protrude by approx. 5-25 cm from the burner. Pos-
sible corrections should be executed in the same way as for 100%
power in corresponding ranges in the Settings menu
Modulation
set points.
The flame shall be light-yellow and have such colour on almost
whole its length. Different colours of the flame signal incorrect combus-
tion process, where air amount is too high or too low.
If the amount of air is too high the flame colour will change into
white and parts of the non-combusted pellet will fall out of the furnace.
After the longer operation it will get lower and will be more “gusty”.
If the amount of air is too small the flame will have orange colour
with black, smoky ends. After a longer time the furnace will start to fill
with non-combusted pellet and smoke will be visible through the glass.
Settings should be adjusted by not more than 5-10% at once. The
effect will be visible after approx. 20-30 minutes.
More information concerning servicing the controller is included in
the Equipment operating a manual.
Housing components will be very hot during operation.
You must exercise caution.
6.2.2. DAMPING
Routine damping of the stove is based on the selection of the
Damping function from the controller menu. The controller will lock fuel
feeding and the stove will be damped after combustion of current dose
of the fuel in the burner. Power shutdown will also result in damping a
stove after a fuel in the burner will be burnt.
If it is necessary to quickly damp a flame you should charge fur-
nace chamber with dry sand or ash after power supply shutdown. It is
not allowed to damp a flame by pouring it with water because it may
damage components of the equipment.
A
fter a longer break in equipment’s operation yo
u
should check flow capacity of the flue.
6.2.3. POWER FAILURE DURING OPERATION
Fans and feeder will stop operation in case of power failure during
stove operation. Fuel dose in the burner should be burnt-out and flue
gas removed by a chimney draught. This will ensure safe shutdown of
12
the stove. Apply a damping (chapter 6.2.2) is necessary (lack of suita-
ble draught).
7. CLEANING AND MAINTENANCE
A
ll operations related to cleaning of all component
s
should be carried out when the stove is completel
y
cold. It is required to use protective gloves.
It is a good practice to ensure good ventilation of th
e
room during cleaning of the fireplace.
7.1. BASIC OPERATIONS AND CLEANING BY THE USER.
Any service and maintenance works are to be carried out with me-
ticulous care and only by adults familiarized with this manual. The dry
stove should not be cleaned in the presence of children.
A
ny service and maintenance works are to be carrie
d
out with meticulous care and only by adults familiarize
d
with this manual. The dry stove should not be cleane
d
in the presence of children.
7.1.1. CLEANING BEFORE EACH STARTING
Prior to every successive start-up of the equipment the ash con-
tainer should be cleaned and emptied, handling the ash with due care.
Remove ash-pan for this purpose and remove the remaining dust. Dust
can be removed using vacuum cleaner only if it is completely cold. Use
vacuum cleaner adapted to remove the particles of a specified size for
this purpose.
Re-install the ash container below the grate after the cleaning,
making sure that its position is correct.
1. Open the door.
2. Remove ash container below the grate. Clean ash container.
7.1.2. EVERY DAY SERVICE
Burner inspection - check whether the openings in burner
bottom have proper flow capacity. If they are blocked then
you should remove the burner from the recess and clean the
openings using a poker, then remove ash using a vacuum
cleaner;
1. Lift up the burner.
2. Remove the burner.
3. Clean all openings in the burner.
13
4. Clean the recess below the burner with ash.
Inspection of fuel level - check whether pellet level in the con-
tainer is not lowered then minimum level 25% of container
capacity and refill if it is lower. Close the container flap tightly
when after fuel refiling.
7.1.3. EVERY WEEK SERVICE
Ash-pan cleaning - remove ash using e.g. proper vacuum
cleaner if necessary.
Removal of dust from heat exchanger chamber - if ash has
been accumulated in the chamber it should be removed.
7.1.4. EVERY MONTH SERVICE
Cleaning of heat exchanger chamber - if the stove is used exten-
sively then you should remove the soot from the chamber with heat
exchangers at least once a month. Soot removal improves the flow of
smoke and quality of stove performance.
Unscrew fixing bolts of the lower deflector.
Remove bottom deflector unit. Clean the removed deflector. Up-
per deflector located in the furnace can be cleaned using brush
or vacuum cleaner without disassembling.
Remove ash-pan (section 7.1). Remove six screws fixing
the cover.
Clean space accessible behind the ash-pan using vacuum
cleaner
7.1.5. ANNUAL MAINTENANCE
It is recommended to remove side plates made of vermiculite and
clean smoke flues located behind them once per year. Removed plates
allow removing the top deflector and its thorough cleaning as well as
removal of soot from heat exchanger located on the top.
Take the lower deflector outside.
Remove screws fixings the strip locking the left lining made of
vermiculite
14
Remove the left lining made of vermiculite.
Shift to the front and then lower left edge of the top deflector. Re-
move top deflector.
Take upper deflector out in this position.
Remove right strip and remove right lining made of vermiculite.
Take out only the upper part of lining.
7.1.6. WINDOW PANEL CLEANING
It is recommended use a dry brush to clean the ceramic glass. If
the contamination is significant use suitable cleaning agent spray and
spray little amount and then clean the window panel with a cloth.
Do not use abrasive products and do not spray th
e
p
roduct for window panel cleaning on painted parts an
d
gaskets of fireproof doors (cord made of ceramic fibre).
Do not open doors to clean the window panel durin
g
operation of the fireplace. Cleaning of window panel i
s
possible only when the equipment is cold.
7.1.7. DOORS/GASKETS
Abrasive surfaces of doors and closing mechanism should be oc-
casionally lubricated with graphite grease. Carry out inspection and
cleaning of the whole stove prior to each heating season. Pay special
attention to the condition of gaskets, replace them if necessary.
7.1.8. FURNACE CHAMBER
Clean furnace chamber of the stove periodically, depending on
moisture content and type of pellet used.
7.1.9. FLUE
In compliance with applicable regulations you should clean the flue
two times a year. The flue should be cleaned by a chimneysweep com-
pany and this fact should be documented in this manual.
Flue gases coming out of blocked chimney are danger
-
ous. Chimney and connector should be kept clean.
They should be cleaned before each heating season.
A
fter a longer break in equipment’s operation yo
u
should check flow capacity of the flue.
7.2. PERIODIC INSPECTION BY AUTHORIZED SERVICE
After the heating season it is necessary to clean several compo-
nents of the stove (combustion chamber, fan, container), including the
components where the flue gas flows through. This cleaning is obliga-
tory and is intended to remove all combustion residues. Because the
inspection requires disassembly of the stove parts it should be carried
out only by qualified service.
Periodic inspection of the equipment should be carrie
d
out only by a qualified manufacturer’s service.
15
7.3. DISMANTLING OF COMPONENTS
7.3.1. DOORS DISASSEMBLY
1. Open the doors and lift them fully upwards position to remove
bottom pin of the hinge from a sleeve.
2. Slide bottom edge of the doors to outside to position bottom pin
of the hinge outside the sleeve. Remove doors in such a position.
7.3.2. WINDOW PANEL DISMANTLING
It is possible to disassemble the window panel after the doors have
been disassembled. The best way is to disassemble the window panel
when the doors are in horizontal position (e.g. when such doors lie on
the table).
1. Unscrew fixing bolts.
2. Remove the upper and bottom side strip and remove the window
panel.
7.4. SHUTTING THE STOVE DOWN
It is recommended completely shut down the stove and clean the
equipment when each heating season is finished.
8. TROUBLESHOOTING
Some anomalies indicating irregularities in operation can occur
during operation of the equipment. It can be caused by incorrect instal-
lation of the equipment without observation of the applicable building
regulations or provisions of this manual or by external causes e.g. nat-
ural environment.
Below you will find the most frequent causes of incorrect of the
equipment with their solutions.
No ignition in operating igniter:
Too much pellet in the burner,
No pellet in the container.
The furnace does not start:
Igniter does not heat up as due to power failure or damage,
No pellet in a container,
Lack of doors tightness.
Furnace blockade:
Too high contamination, you should clean the burner, ash-
pan, combustion chamber,
No pellet in a container,
Controller blockade.
Correct operation can be disturbed by an atmospheric
condition (air moisture content, fog, wind, atmospheric pressure)
and sometimes by closely located high facilities.
In case of repeated problems you should turn to chim-
neysweep company to confirm the reason of such condition and
to indicate the best solution for the problem.
9. MEASURES IN CASE OF FIRE IN THE FLUE (SOOT IGNI-
TION).
Systematic cleaning of smoke ducts should be per
-
formed to prevent soot ignition in the chimney.
16
Soot ignition in the chimney is burning of particles deposited inside
chimney (flue) channels; the deposits are formed in the course of heat-
ing equipment operation and were not cleaned by chimney sweeps. In
the case of soot fire in the chimney the following recommendations
should be observed:
call Fire Brigade at 998 or 112, give information about what
is happening and give detailed directions what is happening
and hot to get to the given building;
disconnect the stove from the electrical supply;
damp a fire in the chimney by the closing inflow of cold air to
the furnace chamber;
close stove's door and cleaning holes tightly to cut off air sup-
ply (due to lack of air the fire will eventually stop);
check the whole chimney channel for any cracks which might
result in fire spread to the rooms;
prepare fire quenching means, e.g. a fire extinguisher, a fire
blanket, a hose connected to the water system, water in a
container;
make rooms and necessary information available to the Fire
Brigade.
It is strictly forbidden to pour water into the chimney
-
the risk of a blowout.
Uptight chimney channels can be a source of burnin
g
sparks or very hot flue gas, including insensible carbo
n
monoxide.
Chimneysweep should be called after soot fire in th
e
chimney to perform cleaning of ducts and to inspec
t
their technical condition.
10. REMOVAL DUE TO WEAR-OUT
Stove with electric equipment is subject to European Directive
2002/96/EC concerning waste of electrical and electronic equipment,
and in connection with it: marking in accordance with the above-men-
tioned directive /crossed bin/ on the waste of electronic and electric
equipment is located on the rating plate.
Before scrapping of stove you should disconnect all components
that are subject to selective collection of waste electrical and electronic
equipment for disposal purposes. These components include an
electronic controller, feeder drive, fans motors and other electrical and
electronic components with conductors. Collection place should be
specified by the municipal or commune services.
The other elements of a stove have been made of materials neutral
for the environment and are subject to standard waste disposal, mostly
as steel scrap. After worn out of the stove parts connected with screws
should be disassembled by unscrewing and welded parts must by the
cut. Take safety precautions during disassembly of the equipment by
using appropriate hand-held and mechanical devices as well as per-
sonal protective equipment (gloves, clothes, apron, glasses, etc.).
11. REMARKS ON DRY STOVE USAGE.
The following rules of safe operation of the dry stove
s
should be strictly observed and introduced.
1) The dry stove can be used only by adults, who have familiarised
themselves with this operating manual and have been trained in
the scope of usage.
2) It is forbidden for children to be in the neighbourhood of the stove
without adults.
3) Flammable liquids must not be used for torching the fuel; only
solid fuel (e.g. tourist), paper can be used etc.
4) Flammable materials must not be placed on the stove and in its
vicinity.
5) Power conductor should be led far from heat sources (doors,
flue).
6) It is forbidden to damp a fire in a furnace with water.
7) It is forbidden to use a furnace with cracked window panel.
8) You should use fuel recommended by the manufacturer.
9) Never stand in front of the stove door while opening. Burn risk.
10) While removing ash from the stove, flammable materials cannot
be located closer than 1500 mm from the stove. Ash is to be put
into heat-resistant containers with a lid.
11) After a heating season has finished, the stove and smoke channel
are to be precisely cleaned.
12. PRODUCT WARRANTY TERMS AND CONDITIONS
1) Placing warranty statement, which contents correspond to the
provisions of this document, the Guarantor - manufacturer of the
product - DEFRO Sp. z o.o. Sp. k. with seat in Warsaw, 00-403
Warszawa, ul. Solec 24/253, entered in the Register of Entrepre-
neurs of the National Court Register by the District Court in War-
saw for the capital city of Warsaw, XII Commercial Division of the
National Register of Entrepreneur under the number KRS
0000620901, NIP: 9591968493, REGON: 363378898, manufac-
turing plant: Ruda Strawczyńska 103A, 26-067 Strawczyn, gives
the Purchaser a warranty for the sold product on terms and con-
ditions specified below.
2) The guarantee refers to a dry stove type .................................
with serial number ............................. (the subject of agreement -
dry stove) under the condition that the product has been fully paid.
Due to suitable, proven and unified standards of sales the war-
ranty covers only product purchased in authorized points of sales
of the Guarantor or from authorized distributors. A full list of au-
thorized companies is available on the website www.defro.pl.
3) When the whole price will be paid and the product will be issued
to the user also the warranty card will be issued. In the warranty
card is missing the Purchaser should immediately contact with
the Seller to obtain this document, while its lack has no influence
on validity and period of the warranty given based on this state-
ment, but it can have an influence on correct, timely processing
of obligations resulting from this warranty by the Guarantor.
4) To allow Guarantor efficient operation the Purchaser should im-
mediately after issuance of the product, send back a copy of cor-
rectly completed Warranty Card to the address of the Guarantor
(Ruda Strawczyńska 103a, 26-067 Strawczyn). Correctly filled
Warranty Card has a date, stamp and signatures in designated
locations.
5) The Purchaser receives Warranty Terms and Conditions, War-
ranty Card as well as Operating Manual containing conditions for
boiler's usage, installation guide and parameters regarding the
chimney, fuel and boiler water.
6) The Guarantor guarantees that the equipment works correctly
provided that all conditions specified in the Operating Manual
have been met, especially with respect to parameters applying to
fuel, connection to the chimney system. The warranty covers
product used in compliance with its intended use and information
provided in the service manual. A guarantor is not responsible for
the effect of normal wear and tear of the product which is con-
nected with the operation.
7) The warranty authorizations period commences on the date of is-
suance of the product to the Purchaser and equals:
a) 2 years for correct operation of the equipment,
b) 2 years for cladding made of heat resisting concrete -
Ceramiton, while the warranty does not cover discolora-
tions, complete change of colour or deterioration of top coat,
c) 1 year for the grate, deflector and gaskets of the fireplace,
d) elements subject to wear-out are not covered by the War-
ranty; these include: ceramic hardened glass, screws, nuts,
handles etc.
8) The Warranty is valid in the Republic of Poland.
9) During the warranty period, the Guarantor ensures free-of-charge
repairs of any physical defects of the product within the period of:
a) 14 days after the fault report, unless the repair requires re-
placement of constructions elements of the product;
17
b) 30 days after the fault report, if the repair requires replace-
ment of constructions elements of the product;
c) subject to point 3 and 4 of this warranty conditions.
10) If, as a result of considering the warranty claim the defective prod-
uct has been replaced with new one or the significant repairs have
been made, then a new warranty period is applied counting from
the date of delivery of the replaced or repaired product. In the
case when only part, belonging to the claimed product, is re-
placed then the new warranty period is applied only for this part.
In other cases the warranty period is prolonged by a period when
the operation of the product was impossible due to a filed claim.
11) Registration of any physical fault to be repaired during the war-
ranty period (fault registration) should be made by the Purchaser
immediately after a fault has been found and no later than after
14 days.
12) Any fault is to be registered with the Guarantor (Ruda Straw-
czyńska 103a, 26-067 Strawczyn) by sending a complaint sheet
contained in this operating manual, filled in and stamped by an
authorized point of sale or authorized distributor. The fault regis-
tration should contain:
a) type, capacity, serial number, manufacturer number (the in-
formation is located on the rating plate),
b) date and place of purchase,
c) a brief description of the fault,
d) detailed address and phone number of Purchaser.
If the following cases are complained about: incorrect combustion
in the device, tar deposits, smoking through the door; the fault
registration should be supplemented with a copy of a chimney
sweep expertise certifying that the flue meets all requirements
specified in the operating manual for a given boiler's capacity.
13) The Guarantor shall not be responsible for exceeding of the peri-
ods mentioned in point 9 above or the Guarantor or its represent-
atives will be ready to remove the defect within the date agreed
with the Purchaser and will not be able to carry it our due to a
reasons not attributable to the Guarantor (e.g. lack of proper ac-
cess to devices, lack of energy or water, force majeure, Pur-
chaser is not present etc.).
14) If the Guarantor, despite being ready to carry the repair, will not
be able to carry out the warranty repair twice because of the rea-
sons attributable to the Purchaser then it is assumed that Pur-
chaser had resigned from the claim included in the guarantee
claim. Notification about the same defect in this mode is not pos-
sible.
15) If the fault complained about cannot be removed and after three
repairs the product is still faulty but can be used, the Purchaser
has the following rights:
a) to obtain a discounted price for the product, proportionally
to the use value of the product;
b) replace the product with one free of faults.
16) The product can be replaced if the Guarantor decides it cannot
be repaired.
17) The Guarantor does not accept liability for the inappropriate
choice of product with respect to the heated area (e.g. device of
too low or too high power with respect to requirements). It is rec-
ommended to choose a device with cooperation with a design of-
fice or the Guarantor. The Guarantor is not liable for loss of data
saved in the equipment and for economical losses and lost profits.
18) The guarantor will refuse realization of Purchaser’s claims result-
ing from this document in the case when:
a) will state damage or ripping of leaden seals,
b) identification of product will be impossible (that is conformity
of the presented product with a document describing the
equipment, replaced or illegible documents),
c) damages resulting from incorrect transport carried out or or-
dered by Purchaser,
d) particular components of the equipment were willfully re-
placed with non-genuine, used etc., repairs outside the au-
thorized service of the Guarantor etc.
e) damages are mechanical, chemical, thermal and they are
not resulting from causes in the sold product.
f) damages concerns wearing parts, especially: screws, nuts,
handles, ceramic and sealing elements,
g) damages resulting from product usage inconsistently with
the operating manual, that is especially when incorrect
equipment operation resulting from lack of chimney draught
or inappropriate power of the equipment,
h) Faults are not significant and do not have an impact on the
use value of the product.
19) This warranty does not cover:
a) products used for business purposes or industrial uses;
b) components of electrical equipment;
c) damages caused by the other connected equipment, de-
vices or accessories other than these recommended by the
Guarantor.
d) damages occurred as a result action of external impacts,
among other: by the action of force majeure;
e) damages caused by animals,
20) Warranty repairs accepted by the Guarantor are carried out free
of charge. The guarantor can charge the costs connected with
warranty claim only in the case when a claim is not accepted as
a result of stating circumstances which are listed in points 17 and
18 mentioned above.
21) Notification of complaint can be considered positively only in case
of:
a) keeping the time-limits mentioned in this document;
b) fulfilling the other terms and conditions of the warranty;
c) presentation of product proof of purchase - that is an invoice
or fiscal receipt, the other proof of purchase, in compliance
with the regulations;
22) Device installation can be carried out by a person holding general
installation qualifications but an entry and stamp in the Warranty
Card are required.
23) Device's first start-up, any repairs and other activities, which are
not supposed to be carried out by the User according to the op-
erating manual, can be carried out only by an authorized service
trained by the Guarantor. Device's first start-up is payable by the
Purchaser.
24) Warranty repair is made in the location when the product is oper-
ated. If claim applies to part of the product, including electronic
equipment /electronic controller, fan etc. than the given part
should be sent to the Guarantor at his expense. Returning faulty
equipment is a condition to accept the claim and replace this
equipment for free. Not returning the above mentioned part within
7 working days will be a subject to not accept the claim and to
charge its costs to the buyer.
25) Provisions of this document do not limit in any way authorizations
resulting from the claim submitted on the basis of statutory war-
ranty. The warranty also had no influence on the other clamps of
the Purchaser, according to the provisions of the law - including
these concerning nonconformity of goods with the contract. The
purchaser can exercise powers from the statutory warranty re-
gardless of powers resulting from the guarantee. If the purchaser
exercises his powers resulting from the warranty, the period for
execution of powers resulting from the warranty will be sus-
pended from the date of notice about the defect. This period will
be continued from the date of refusal by the Guarantor about the
execution of obligations resulting from the warranty or ineffective
lapse of time for their execution.
26) To all matters not settled in this Warranty Card and document the
provisions of the Civil Code Art. 577 - 581 shall apply.
12.1. WARRANTY CONDITIONS “48H SERVICE”
1) The "48h Service" program covers equipment manufactured by
DEFRO Sp. z o.o. Sp. k.
2) Any complaints are to be made at a sales outlet or directly at the
Company on the fax. no. 41 303 80 85, e-mail: serwis@defro.pl,
or by a letter to company’s address.
3) Fault registration can be completed if the Purchaser has a pur-
chase confirmation and has filled in the Warranty Card correctly
including a complaint sheet.
18
4) The DEFRO Sp. z o.o. Sp. k. "48h service" does its best to re-
move any faults which make it impossible/difficult for the equip-
ment to operate within the period of two business days from the
day of fault registration.
5) Fault removal time may be prolonged for reasons not dependent
on DEFRO Sp. z o.o. Sp. k. , such as the necessity of replace-
ment of construction elements, lack of spare parts at the supplier,
adverse weather conditions /force majeure/.
6) Failure to carry out repairs within this period cannot constitute a
ground for any claims against DEFRO Sp. z o.o. Sp. k. and Au-
thorized Service Partner.
7) To facilitate contact with service, service hotline for Customers
has been set up: 509 702 720 and 509 577 900. If you call on
these numbers, you will receive the necessary information and
help with any service issue.
We kindly inform that possible replacement of equipment compo-
nent, with the working one, claimed by the user is not unambigu-
ous with the admission of equipment user’s warranty claims and
does not end the complaint processing procedure. DEFRO re-
serves the right to charge the equipment’s user with component
replacement/repair costs, which after expertise/repair was stated
as damaged by the factors independent of the boiler’s manufac-
turer (e.g. short-circuit in electric system, overvoltage, flooding,
mechanical damages not visible to the naked eye etc.) and which
damages were not able to state during repairing in location of
equipment operation by the service, within 60 days from date of
carrying out the repair. DEFRO will issue an appropriate invoice
for replacement/repair of the subject component with enclosed
expertise protocol. At the same time we inform, that lack of pay-
ment for the invoice including the above mentioned costs within
14 days from its issuance results in irrevocable loss of warranty
for the used equipment and this information will be entered into
our computer supervision system for equipment within the war-
ranty period. The date when the due amount is credited to the
bank account given in the mentioned invoice is treated as pay-
ment date.
19
13. WARRANTY CARD
WARRANTY CARD
Confirmation of equipment's quality and completeness
In accordance with the conditions stated herein, warranty for a dry stove SLIMPELL has been issued
type ............................................. operated in accordance with the operating manual.
Equipment manufacturing number* .............................................................................................................
Equipment power*........................................................................................................ kW
User /name and surname/** .............................................................................................................
Address /street, city, postal code/** .............................................................................................................
.............................................................................................................
tel./fax** ........................................ e-mail** .............................................................................................................
Sale date Installation date
Start-up date
.................................................................... .................................................................... ...................................................................
(stamp and signature of a salesperson) (stamp and signature of a salesperson) stamp and signature of the company starting
up the dry stove)
The user confirms that:
the equipment has been delivered as complete;
the device showed no failure during the first start-up carried out by a service company,
has received the Operating Manual and equipment's installation manual with this Warranty Card filled in;
has been familiarised with equipment's operation and maintenance.
.................................................................... ...................................................................
city and data
user signature
* filled by the manufacturer
** filled by the user
The Customer and the installation and service company confirm by their own signature that their personal data can be processed for service register
purposes according to the Data Protection Act of 29 August 1997 Journal of Laws no. 133, item 883.
DEFRO Spółka z ograniczonąodpowiedzialnościąSp. k.
• 00-403 Warszawa, ul. Solec 24/253 • tel. 041 303 80 85 • fax 041 303 91 31 • [email protected] • www.defro.pl •
20
14. CARRIED OUT WARRANTY REPAIRS AND MAINTENANCE.
No. date fault description, repaired element,
description of repairs comments Stamp and signature
of Service
1.
2.
3.
4.
5.
6.
7.
8.
9.
10
.
Table of contents
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