Defro Home QUADROOM User manual

operating manual
dry stove
DEFRO HOME QUADROOM
version
STONE 
translation of original operating manual
issue
March 2021

2
DEKLARACJA ZGODNOŚCI WE
DECLARATION OF CONFORMITY EC
nr 88/R-2/01/2017
DEFRO Spółk z ogr niczoną odpowiedzi lnością Spółk kom ndytow
00-403 Warszawa, ul. Solec 24/253
Manufacturing plant:
26-06 Strawczyn, Ruda Strawczyńska 103A
DEKLARUJE / DECLARES
z pełną odpowiedzialnością, że produkt / with all responsibility, that the product
Piec kominkowy wolnostojący z ręcznym z sypem p liw / Dry Stove with Fuel Ch rge
DEFRO HOME QUADROOM 9,6 kW
(typ/type DEFRO HOME QUADROOM)
z projektow ny, wyprodukow ny i wprow dzony n rynek zgodnie z n stępującymi dyrektyw mi:
has been designed, manufactured and placed on the market in conformity with directives:
zost ł
Rozporządzenie P rl mentu Europejskiego / Regul tion of the Europe n P rli ment 305/2011
Rozporządzenie Komisji (UE) / Commission Regul tion (EU) 2015/1185
i niżej wymienionymi norm mi zh rmonizow nymi:
and that the following relevant Standards:
PN-EN 13240:2008
dokumentacja techniczna / technical documentation
Wyrób oznaczono znakiem:
Product has been marked:
T dekl r cj zgodności tr ci swą w żność, jeżeli w piecu wolnostojącym DEFRO HOME QUADROOM wprow dzono zmi ny, zost ł prze-
budow ny bez n szej zgody lub jest użytkow n niezgodnie z instrukcją obsługi. Niniejsz dekl r cj musi być przek z n wr z z piecem
wolnostojącym w przyp dku odstąpieni wł sności innej osobie.
This Declaration of Conformity becomes invalid if any changes have been made to the DE RO HOME QUADROOM Dry Stove, if its construc-
tion has been changed without our permission or if the dry stove is used not in accordance with the operating manual. This Declaration shall
be handed over to a new owner along with the title of ownership of the dry stove.
Piec wolnostojący DEFRO HOME QUADROOM jest wykonyw ny zgodnie z dokument cją techniczną przechowyw ną przez:
DE RO HOME QUADROOM Dry Stove has been manufactured according to technical documentation kept by:
DEFRO Spółk z ogr niczoną odpowiedzi lnością Sp. k., Production pl nt: 26-067 Str wczyn, Rud Str wczyńsk 103 .
Imię i n zwisko osoby upow żnionej do przygotow ni dokument cji technicznej: M riusz Dziubeł
Name of the person authorized to compile the technical documentation: Mariusz Dziubeła
Imię i n zwisko or z podpis osoby upow żnionej do sporządzeni dekl r cji zgodności w imieniu producent : Robert Dziubeł
Name and signature of the person authorized to compile a declaration of conformity on behalf of the manufacturer: Robert Dziubeła
Dwie ost tnie cyfry roku, w którym ozn kow nie zost ło n niesione: 19
Two last digits of the year of marking: 19
W rsz w , 12.11.2019
miejsce i d t wyst wieni
place and date of issue.
Robert Dziubeła
prezes zarządu / CEO

3
Dear Customer,
We would like to thank you for choosing the high-quality DEFRO prod-
uct which will ensure your safety and operational reliability.
As our custo ers, you can always count on help of the DEFRO Ser-
vice Centre, which is ready to ensure continuous efficiency of your boiler.
Please note that in order to use the dry stove safely and efficiently, it
is crucial to get fa iliar with the following directions.
• Get fa iliar with this Operating Manual - useful re arks concern-
ing proper operation of the dry stove can be found there.
• Deter ine if all parts have been delivered or the dry stove was
not da aged during transport.
• Check data on the rating plate against the warranty card.
• Prior to starting the dry stove, check flue connection against con-
nection reco endations included in this anual and appropri-
ate national regulations.
Basic dry stove usage rules are to be obeyed while using the dry stove.
Do not open the doors during operation of the device.
DEFRO Service Centre or Authorized DEFRO Service should be al-
ways contacted when any intervention is necessary because only these
parties have original spare parts and are properly trained within the scope
of installation and operation of DEFRO boilers.
For your safety and boiler use convenience please get acquainted with
this operating anual and send back correctly filled copy of the Warranty
Card to the following address:
DEFRO Sp. z o.o. Sp. k.
-
Centru Serwi-
sowe
Ruda Strawczyńska 103a
26-067 Strawczyn
@
[e-mail]
By sending back your Warranty Card, you will be registered in our DE-
FRO heating boilers users database and we will be able to provide you
quick and professional technical support.
If you do not send back a correctly filled in Warranty Card and the dry
stove quality and co pleteness receipt within the period of up to two weeks
after the date of installation but no longer than within six onths, after pur-
chasing, the warranty will become invalid. This results in delays with re-
pairs and the necessity of covering costs of service and travelling ex-
penses.
Thank you for understanding.
Yours sincerely,
DEFRO Sp. z o.o. Sp. k.
Content of this Operating Manual is a property of DEFRO sp. z o.o. Sp. k..
Any copying, duplicating, publishing of content of this Manual
without prior written consent of DEFRO sp. z o.o. Sp. k. is forbidden.
Dear Customer,
We would like to infor you that we ake every efforts to offer
products of quality fulfilling the ost restrictive standards and warrant-
ing operational safety. All devices are produced in accordance with
the require ents of relevant EU directives and have CE safety ark
confir ed by the Declaration of Confor ity EC.
We appreciate all your co ents and proposals regarding our
level of service. We appreciate your co ents and proposals regard-
ing our devices and the level of service provided by our Partners and
Technical Support and Service.
DEFRO Sp. z o.o. Sp.

4
Table of Contents
1. INFORMATION .......................................................................................................................................................................................... 5
2. BASIC SAFETY RULES ............................................................................................................................................................................. 5
2.1. Safety warnings ............................................................................................................................................................................... 5
2.2. Warnings related to operation ........................................................................................................................................................... 6
3. INTENDED USE ........................................................................................................................................................................................ 6
4. TECHNICAL SPECIFICATION ................................................................................................................................................................... 6
4.1. Design ............................................................................................................................................................................................. 6
4.2. Technical data ................................................................................................................................................................................. 7
4.3. Equip ent ....................................................................................................................................................................................... 8
4.4. Fuel para eters............................................................................................................................................................................... 8
4.5. Spare parts ...................................................................................................................................................................................... 8
5. TRANSPORT AND INSTALLATION ........................................................................................................................................................... 8
5.1. Transport and storage ...................................................................................................................................................................... 8
5.2. Working environ ent ....................................................................................................................................................................... 9
5.3. Connection to external air intake ...................................................................................................................................................... 9
5.4. Installation to flue ............................................................................................................................................................................10
5.4.1. Change of flue position ..............................................................................................................................................................10
6. USAGE AND OPERATION .......................................................................................................................................................................11
6.1. Introductory re arks .......................................................................................................................................................................11
6.2. First start-up and operation .............................................................................................................................................................11
6.3. Overheating ....................................................................................................................................................................................11
6.4. Da ping .........................................................................................................................................................................................12
7. CLEANING AND MAINTENANCE .............................................................................................................................................................12
7.1. Basic operations and cleaning by the user. ......................................................................................................................................12
7.1.1. Cleaning before each starting .....................................................................................................................................................12
7.1.2. Window panel cleaning ..............................................................................................................................................................12
7.1.3. Doors/gaskets ...........................................................................................................................................................................12
7.1.4. Furnace cha ber.......................................................................................................................................................................12
7.1.5. Flue ...........................................................................................................................................................................................13
7.2. Periodic inspection by authorized service.........................................................................................................................................13
7.3. Shutting the stove down ..................................................................................................................................................................13
8. TROUBLESHOOTING ..............................................................................................................................................................................13
9. MEASURES IN CASE OF FIRE IN THE FLUE /SOOT IGNITION/ ..............................................................................................................13
10. REMOVAL DUE TO WEAR-OUT ..............................................................................................................................................................14
11. REMARKS ON DRY STOVE USAGE. .......................................................................................................................................................14
12. PRODUCT WARRANTY TERMS AND CONDITIONS ................................................................................................................................14
12.1. Warranty conditions “48h Service” ...................................................................................................................................................15
13. WARRANTY CARD ..................................................................................................................................................................................16
14. CARRIED OUT WARRANTY REPAIRS AND MAINTENANCE. ..................................................................................................................17
15. WARRANTY CARD /copy to send back/ ....................................................................................................................................................18
16. COMPLAINT FORM ..................................................................................................................................................................................20
17. COMPLAINT FORM ..................................................................................................................................................................................22
18. COMPLAINT FORM ..................................................................................................................................................................................24
19. REGISTER OF INSPECTIONS OF SMOKE DUCTS..................................................................................................................................26

5
1. INFORMATION
Operating anual is an integral and essential part of the product
and ust be forwarded to the user also in case when the property is
trans itted. User should carefully read the anual and save it for the
future because all re arks included there are i portant guidelines con-
cerning safety during installation, usage and aintenance.
Installation of dry stove ust be carried out in accordance with the
andatory standards in country of destination, according to guidelines
of the anufacturer and by qualified personnel. I proper installation of
the device can be a reason for personal injuries and da age to prop-
erty for which the anufacturer is not liable.
Dry stove can be used only for the purpose it was explicitly in-
tended. Any other use should be treated as inappropriate and in con-
sequence as dangerous.
In case of error during installation, usage or aintenance works
caused by non-observance of the legislation, regulations in force or in-
structions contained in this anual (or others, delivered by the anu-
facturer) the anufacturer rejects any contractual or non-contractual
liability for resulting da ages and the warranty for the device beco es
void.
Versions of the publication
Due to continuous i prove ent of the product DEFRO reserves
the right to update this publication without prior notice.
Content of this Operating Manual is a property of DEFRO. Any
copying, duplicating, publishing of content of this User’s Manual without
the prior written consent of DEFRO is forbidden.
Manual storage and browsing its contents
We reco end to take care of this anual and store it in an easily
and quickly available location. If this anual has been lost, da aged
or destroyed you should request a copy in the sales outlet or directly
fro the Manufacturer providing identification data of the product. All
the ost i portant infor ation included in the operating anual are
arked with “bold” and have sy bols pointing out user’s attention to
hazards which can be present during operation of the dry stove. Sy -
bols used in the text are explained below:
Danger!
Direct threat to life and health! Non-compliance with the
recommendations marked in this way and misuse may
result in death or major injuries.
Danger!
Danger from electrical voltage! Incorrect installation and
incorrect electrical connections may cause danger to life
by electric shock.
Note!
Warning symbol indicating that you should read care-
fully and understand the given information to which it
relates. Non-compliance with these recommendations
may result in major damage to the equipment and create
a hazard for the user or the environment.
Danger!
Direct threat to health! Non-compliance with the recom-
mendations distinguished in this way may cause a fire
or burns.
Hint!
Informative symbol. Useful information and hints are
marked in this way.
2. BASIC SAFETY RULES
2.1. SAFETY WARNINGS
•
The national and local provisions should be et.
•
Equip ent should be installed in co pliance with the
legal standards applicable in the given location, region
or country.
• The equip ent should be
used by persons (including
children) of i paired physical, sensory, ental capa-
bilities and by persons without experience and re-
quired knowledge provided that such operation is not
carried out under their supervision or after proper in-
struction by a person responsible for their safety.
•
You should always observe the guidelines given in the
operating anual to ensure correct use of the equip-
ent and to prevent accidents.
•
Operation and adjust ent should be carried out by
adults. Errors and incorrect setting can cause hazard-
ous situations and/or incorrect operation.
• Prior to any operations the user (or any person oper-
ating the equip ent) should read and understand
whole contents of this anual.
•
Equip ent should be used only as intended. Each
other use is consi
dered as isuse and hazardous as
a consequence.
• The equip ent should not be used as a ladder or ob-
ject to lean against.
• Prior to installation you should ake sure that the sub-
strate will resist force of the equip ent considering its
weight.
• In case of dist
urbances in operation the equip ent can
be restarted only when the occurred proble has been
re oved and the equip ent is brought back to original
condition.
•
The user is fully responsible for isuse of the product
and relieves DEFRO fro any civil and cri inal liabil-
ity.
•
All types of odifications or replace ent of equip ent
parts with non-original co ponents or without authori-
zation ay present a risk for the
operator and relieve
DEFRO fro any civil and cri inal liability.
• Incorrect installation or ainte
nance (inco patible
with contents of this anual), can cause injuries of
people, ani als or property da age. Then DEFRO
shall be relieved of any civil or cri inal liability.
•
Part of equip ent surface is very hot (doors, handle,
window panel, flue gas
discharge pipe, etc.). You
should avoid direct contact with such co ponents
without suitable protective clothing or protective equip-
ent such as e.g. heat resistant gloves.
•
Do not touch the window panel after heating up of the
equip ent.
• Keep children away fro the equip ent when it is op-
erating because each hot surface can cause burns.
• It is forbidden to start-
up the equip ent when the
doors are opened or the window panel is cracked.
•
Do not place and dry the underwear on the equip ent.
Possible dryers for
hanging underwear or si ilar
should be located at an adequate distance fro the
equip ent - fire hazard.
•
It is absolutely forbidden to open the doors if the flue
is on fire. Then call the appropriate services.
• It is reco ended to keep a distance in. 400
between hot parts of the equip ent and ediu in-
fla able aterials; otherwise use co ercially

6
available insulation aterials. Apply this hint also for
furniture, curtains etc. Mini u distances are given in
point 5.2 of the operating anual.
• It is abs
olutely forbidden to use fla able liquid for
equip ent firing up.
•
If the substrate, on which the equip ent is located, is
ade of infla able aterials, such as parquet or
floor lining then you should place protective plate un-
der it (the plate should protrude 250-
300 fro front
of the equip ent).
2.2. WARNINGS RELATED TO OPERATION
•
Equip ent should be shutdown in case of failure or in-
correct operation.
• Fuel used in the equip ent should e
et the conditions
described in this anual.
• Internal parts of the
equip ent should not be washed
with water.
•
Avoid contact with water; above all do not wash any
painted surfaces until they are fully cured. Coating on
new devices is not an anti-corrosion coating; heat-re-
sistant paint achieves its protective properties only af-
ter curing under the influence of heat (after several ig-
nitions).
•
Do not expose the body to action of hot air for a long
period of ti e. Do not heat excessively the roo
where you are staying and where the equip ent is in-
stalled. It ay have an adverse
i pact on physical
condition and be a reason for health proble s.
• Equip ent should be installed in roo s with fire pro-
tection and equipped with all required co ponents
such as supply (with air) and flue gas discharge.
• Equip ent and cladding ade of cera i
cs should be
stored in roo s free fro oisture and they cannot be
exposed to adverse effects of the weather.
•
It is not reco ended to place body of the equip ent
directly on the floor and if such floor is ade of infla -
able aterials it should be properly insulated.
•
To facilitate possible interventions by the technical
personnel you should not place the equip ent inside
the closed roo s and just by the walls what can also
disturb air intake.
•
Always ake sure and check whether doors of the
co bustion cha b
er are tightly closed when the
equip ent is operating.
• Equip ent consu es exact a ount of air which is re-
quired for co bustion process; it is reco ended to
connect the equip ent for air intake fro outside us-
ing suitable pipe and through special outlet lo
cated at
the back of the equip ent.
ADDITIONAL INFORMATION
•
In case of any proble s you should contact sales out-
let or qualified personnel authorized by DEFRO. Re-
quest original spare parts if the repair is necessary.
• Use only fuel with properties co patible with the rec-
o endations of this operating anual.
•
Check and clean flue gas discharge ducts (connecting
piece to flue) periodically.
• Store this anual carefully because it should be avail-
able for a whole period of equip ent operation. In
case of
sale of giving the equip ent to the other user
you should always ake sure whether the product has
the anual enclosed.
• Request new copy fro authorized sales outlet in DE-
FRO co pany if it has been lost.
3. INTENDED USE
Dry stoves are intended for co bustion of wood fro deciduous
trees. They are intended for heating of houses and spaces where they
are installed. They can be also used as an additional source of ther al
power.
Dry stove can be connected ultiple ti es.
4. TECHNICAL SPECIFICATION
4.1. DESIGN
Dry stove operates as a heater for a roo in which it is installed.
Hot air is e itted directly fro the furnace through the window panel
and on by radiation through convection holes in the upper wall of the
device.
Body of the dry stove - walls in contact with fire - is ade of galva-
nized steel sheet and furnace cha ber is lined with cera ic cladding.
Body is lined with panels ade of steel sheet covered with powder
paint.
Air for co bustion process is delivered through air inlet opening
(air intake) located under the co bustion cha ber; its quantity is con-
trolled by pri ary air controller arked with “I” sy bol. The second
controller, arked with “II”, is intended for control of a ount of second-
ary air, flow of which around the glass window reduces its conta ina-
tion during co bustion. Air duct ay be led by openings: in rear panel
or in base of the stove.
Socket for flue gas discharge is located in the upper wall of the
stove.
Picture 1. View of DEFRO HOME QUADROOM dry stove.
Picture 2. DEFRO HOME QUADROOM dry stove design.
Explanatory notes to pictures 1 and 2:
1 – doors with steel handle 2 - window sheet of furnace 3 - door handle 4 - air
inflow controllers: I - primary air controller II - secondary air controller 5 - flue
1
14
15
44
2
3
5
17
6
7
8
9
10
11
13
16
12

7
Φ 146 mm 6 - upper deflector 7 8 - deflectors made of vermiculite 9
- claddings of furnace chambers 10 - grate 11 - drawer for ash 12 -
mechanism for adjustment of air inflow 13 - air inlet socket (air intake)
Φ 124 mm 14 - side openings for smoke duct 15 - side openings for
air duct 16 - bottom opening for air duct 17 – heat screen.
4.2. TECHNICAL DATA
Picture 3. Dimensions of DEFRO HOME QUADROOM dry stove (in mm).
Picture 4 Dimensions of DEFRO HOME QUADROOM dry stove in STONE version (in mm).
>1400
472
500
441
528 362 43456
111 109
472
445
406410
246
386
160 146
146
166 224224
>1400
472
500
441
528 362 30456
111 109
224224
472
445
406410
246
386
160 146
146
166

8
Table 1. DEFRO HOME QUADROOM dry stove technical data.
Parameter name Unit value
No inal power kW 9.6
Flue size 146
Dia eter of air intake socket 124
Efficiency % 80.2
Seasonal energy efficiency % 70
CO e ission for 13% O2 % 0.0992
Flue gases te perature °C 252
Weight1) kg 154±5
Flue gas strea for no inal power g/s 8.9
Mini u draught at rated power Pa 12
Single fuel charging kg 2.5
Average fuel consu ption kg/h 3.0
Maxi u length of chunks 300-350
Fuel type dry hardwood ( ax. 20% of oisture content)
Type of heater of periodic co bustion
1 Device weight depends on selected design version and its equipment.
4.3. EQUIPMENT
Dry stove is delivered on a pallet, foil-wrapped and is fully asse -
bled. Scope of delivery can include additional co ponents and subas-
se blies, according to the order of the user. Co ponents which are
standard equip ent are specified in table 2. Table 2. Dry stove equip-
ent.
Standard equipment of dry stove Unit Quantity
Dry stove user’s anual pcs. 1
Cera ic lining of furnace cha ber set 1
4.4. FUEL PARAMETERS
Dry stove is intended for co bustion of wood fro deciduous trees
(oak, hornbea , ash, beech) with oisture content below 20% (wood
seasoned in proper conditions for at least 2 years). Maxi u length of
chunks of wood is 300 .
It is not allowed to use wet wood (extensive conta ination of fire-
place and soot e ission and decrease of energy efficiency of the
stove).
It is forbidden to use all other fuels, in. coal, softwood fro conif-
erous trees, wood fro tropical trees and any liquid fuels.
It is forbidden to co bust all types of litter and wood wastes. Firing
with inad issible aterials in the fireplace ay result in da age to the
fireplace and life and health hazard for the users (toxic flue gas fro
che icals).
Use of bad quality fuel or incompatible ith the above
-
mentioned recommendations ould cause irregulari-
ties in operation of the equipment and can lead to loss
of arranty and decline of the liability for the product.
Dry stove is not intended for combusti
on of astes and
forbidden fuels cannot be combusted in it.
Wood should be seasoned minimum t o years. Firing
ith et ood, ith lo calorific value, decreases the
efficiency and has adverse influence on dry stove life-
time.
It is not recommended to use s
oft ood and resinous
oods as a fuel. It causes intensive smoke concentra-
tion and necessity to clean the equipment and flue
more often.
It is forbidden to combust coal, ood from tropical
trees, chemical products, liquid fuels etc., e.g. oil, alco-
hol, petr
ol, naphthaline, laminated, impregnated
boards etc., paper, cardboards, old clothes, astes.
DEFRO Sp. z o.o. Sp. k. does not accept liability for
damage caused or improper burning of fuel if the fuel
used is prohibited.
4.5. SPARE PARTS
To obtain infor ation on availability of spare parts for dry stove or
inquiries about equip ent servicing please contact with DEFRO Ser-
vice Center or Authorized DEFRO Service.
DEFRO Sp. z o.o. Sp. k.
Service Centre
Ruda Strawczyńska 103a
26-067 Strawczyn
@
[e-mail]
5. TRANSPORT AND INSTALLATION
5.1. TRANSPORT AND STORAGE
Dry stove is delivered on a pallet, foil-wrapped and is fully asse -
bled. It is reco ended to transport dry stove, in such packing condi-
tion, as close as possible target location for installation, which will in-
i ize possibility of da age to device housing.
All re aining parts of the packing should be re oved in such way
that it will not pose any hazard for people and ani als.
Appropriate lifts are to be used for lifting and lowering the dry stove.
For transport, the dry stove is to be secured against oving and tilting
on a vehicle's platfor by eans of belts, wedges and wooden blocks.
The dry stove is to be transported in a vertical posi-
tion!
The dry stove is to be stored in a non-heated roo , under a roof
and with efficient ventilation.
Prior to installation it is to be deter ined if all parts have been de-
livered and if they are in good technical condition.

9
5.2. WOR ING ENVIRONMENT
Dry stove shou
ld be installed in compliance ith the re-
quirements of the currently applicable standards and le-
gal regulations and detailed regulations of target coun-
try. In Poland these conditions are regulated by the
Regulation of the Minister of Infrastructure of 12 A
pril
2002 on technical conditions hich should be fulfilled
by buildings and its location. (Journal of La s no. 75 of
2002 item 690 as amended) and Polish Standard PN-
EN
13240:2008 Roomheaters fired by solid fuel. Require-
ments and tests.
Dry stove should be installed in suitable location allowing opening
of the doors and carrying out regular aintenance works. The environ-
ent should be:
• adapted to operating conditions,
• equipped with power supply 230V/50Hz,
• equipped with suitable flue gas exhaust syste ,
• equipped with external ventilation syste ,
• equipped with earthing syste with CE certificate.
Correct setting of the stove is necessary to obtain satisfactory
heating level of the residential unit. Prior to asse bly it is necessary to
select suitable position for stove installation. Check ini u safe dis-
tances fro aterials susceptible to heat or infla able aterials
such as load-bearing walls and other walls or wooden co ponents, fur-
niture etc.
Installation of the dry stove should observe the following safety
rules:
• ini u distance 400 fro side and rear of the ediu
infla able aterials,
• ini u distance 800 fro front wall, where the e-
diu infla able aterials cannot be located.
• objects ade of highly infla able aterials should be lo-
cated in distance ini u 2000 fro furnace.
If it is not possible to aintain the above-indicated distances then
you should apply process and building easures to avoid fire hazards.
In case of contact with wooden wall or wall ade of other infla able
aterial it is appropriate to insulate flue gas discharge pipe.
In case of floor made of inflammable materials it is ap-
propriate to prepare a plane protecting the floor and ex-
ecute protection in accordance ith the standards ap-
plicable in the given country.
Dry stove should be located on substrate with suitable load-bear-
ing capacity. In accordance with the Polish Standards each square e-
ter of the floor slab in single-fa ily building should transfer a load of
150 kg. If this condition is fulfilled the dry stove anufactured by DE-
FRO can be installed without needing to reinforce the floor slab.
Nonetheless, if you are not sure about design of floor slab, where
the stove is to be installed, you should absolutely contact with building
designer to reinforce the floor slab or execute special structure distrib-
uting the weight on larger area.
Flooring in the room, here the stove is to be installed,
should be properly dimensioned, to maintain the load.
To ensure correct operation of dry stove you should ensure suita-
ble inflow of air required for co bustion (it is appropriate to ensure ap-
prox. 40 3/h) in accordance with the installation standards and stand-
ards applicable in the given country. Volu e of the surrounding envi-
ron ent should not be less than 30 3. You should assu e that co -
bustion of 1 kg of wood requires ~8 3 of air.
Air should be supplied through fixed openings of ini u 100 c 2
cross section ade in the walls (near the stove) and directed to outside.
These openings should be ade in a way ensuring that they cannot be
plugged.
Air can be supplied fro adjacent roo s, provided that they are
equipped with external air supply and they are not intended for a bed-
roo and bathroo , and where fire hazard is not present, for exa ple:
garages, woodsheds, infla able aterials storage. You should ab-
solutely observe reco endations of the applicable standards.
Picture 5. Minimum safe distances during setting of dry stove.
It
is forbidden to install dry stove in bedrooms, bath-
rooms and other rooms here other heating equipment
ithout independent air inflo are installed (fireplace,
stove, etc.).
It is also forbidden to set dry stove in explosive atmos-
pheres.
5.3. CONNECTION TO EXTERNAL AIR INTA E
Roo , where the dry stove is installed, should be equipped with
inflow of air in ini u a ount required for correct co bustion pro-
cess and for roo ventilation. This can be done by executing fixed
vents in wall directed to the outside or through independent or co on
ventilation ducts.
Picture 6. Connection of the dry stove DEFRO HOME QUADROOM
to external air inlet.
External wall near the stove should have through opening with free
cross-section 100 c 2 (opening with 12 c in dia eter or square 10 x
200 mm
400 mm
800 mm
2000 mm
400 mm200 mm
D
i
s
t
a
n
c
e
f
r
o
m
f
l
a
m
m
a
b
l
e
m
a
t
e
r
i
a
l
Distance from highly
flammable material
Protection on flooring
Otwory na przewód
powietrzny
czerpnia

10
10 c ), protected with grille on internal and external side, for this pur-
pose. Further ore, the air intake should be:
• directly connected with the roo , where the dry stove is to
be installed,
• protected with grille, etal net or suitable cover not restrict-
ing ini u cross-section,
• located in a way preventing plugging it,
• located with consideration of proper distances preventing
swirling of air (e.g. with respect to the windows).
DEFRO HOME QUADROOM series dry stove offers two versions
of connection of external air inlet: fro back or botto of the stove.
5.4. INSTALLATION TO FLUE
Dry stove should be connected to individual flue. Size of chi ney
draught should equal:
• ini u draught − 6 ± 1 Pa,
• average, reco ended draught − 12 ± 2 Pa,
• axi u draught − 15 ± 2 Pa.
During execution of opening for flue gas discharge pipe you should
consider possible occurrence of infla able aterials. If the opening
will pass through the wooden wall or wall ade of aterial sensitive to
heat then you should obligatory aintain ini u distance fro fla -
able aterial (value given on the certification label of the pipe), with
possible additional insulation using proper aterials (thickness 1.3 - 5
c , heat conductivity in. 0.07 W/ °K).
As an alternative is it is reco ended to use insulated industrial
pipe, which can be also used outdoors, to avoid occurrence of conden-
sate.
For correct operation connector between the dry stove and flue or
s oke duct should be executed acc. to the below reco endations:
• horizontal sections should have ini u slope 3% towards
the top,
• length of horizontal section should be ini u and should
not exceed 2/3 etre,
• nu ber of changes of directions, inclusive of use of the “T”
co ponent, should not exceed 4.
Chi ney or individual s oke duct should eet the following re-
quire ents:
• be resistant to co bustion products, water-proof and suitably
insulated, in co pliance with conditions of use,
• be ade of aterials resistant to nor al echanical
stresses, heat, action of co bustion products and possible
condensate,
• be vertical with change of axis direction not exceeding 45°,
• be adequately separated with void space or suitable insula-
tion fro co busted and infla able aterials,
• have preferably circular internal cross-section: square or rec-
tangular cross-section should have rounded corners with ra-
dius not s aller than 20 ,
• internal cross-section should be constant, free and independ-
ent,
• have rectangular cross-section with axi u ratio between
two sides equal to 1.5.
It is forbidden to use mechanical exhaust ventilation.
The dry stove should not be used if the chimney
draught is too lo .
Picture 7. Option to connect dry stove DEFRO HOME QUADROOM
to flue.
5.4.1. CHANGE OF FLUE POSITION
Flue for the DEFRO HOME QUADROOM stove can be connected in
three locations. Flue gas outlet socket is factory installed on top wall of
the stove. Additionally, two side walls are equipped with plugged open-
ings. Flue location changing process is presented on the below pic-
tures.
1. Lift plate on top wall of the stove. 2. Re ove screws fixing
the body of both rear sides of the stove fro top wall.
Screws fixing the body to the base ay be loosened only.
3. Move out the body aking diagonal horizontal ove-
ent.
cleaning hole
rosette
diameter of
connection
with flue
non-flammable
material
f
l
u
e
mortar
cleaning hole
rosette
diameter of
connection
with flue
non-flammable
material
flue
mortar
cleaning hole
1
2
2
3
4
5
6
7

11
2. Re ove selected plug. 5. Re ove screws fixing socket of
the flue and hold the second deflector to which the flue is
fixed. 6. Tighten plug on top side of the stove to a structure
of upper deflector. 7. Re ove socket of flue.
3. Break off the given plug fro the body and then fix entirety
by tightening screws on top and botto of the stove. 9. Fi-
nally, install top plate.
6. USAGE AND OPERATION
6.1. INTRODUCTORY REMAR S
Do not touch stove during fir
st firing
-
up, because the
paint is hardening during this stage.
Touching the paint could result in uncovering of steel
surface.
It is possible to refresh it using spray paint of the sa e colour if
necessary.
It is good practice to ensure efficient
ventilation during
first firing-
up because small amounts of smoke and
paint odour ill be emitted from the stove.
Do not stay near the stove. It is required to vent the roo . S oke
and paint odour will disappear after approx. one hour of operation.
However, we re ind that they are not har ful to health.
The stove is subject to expansion and shrinkage during war ing
and cooling down stage what ay cause slight squeaks. This is abso-
lutely nor al pheno enon because a structure of the equip ent is
ade rolled steel and this pheno enon shall not be considered as a
defect.
It is very i portant to avoid excessive overheating of the stove at
the beginning but to reach the required te perature gradually. Use low
heating powers. During next firing-up of the stove it will be possible to
use whole available ther al power. This will avoid da age of cera ic
tiles, welds and steel structure.
Do not expect immediate effects of heating!
6.2. FIRST START-UP AND OPERATION
Set pri ary air controller ( arked with “I” sy bol) in axi u
opening position (picture 8). Charge approx. 1 kg of dry hardwood and
fire it up. Odour of paint fro the body will be released during the first
several hours of co bustion. This is co pletely nor al. You should
strongly vent the roo at that ti e. Check tightness of joints once again
when fuel is co pletely burned out and equip ent has been cooled
down.
E pty the ash drawer prior to each successive start-up of the
equip ent. Re ove grate, then ash drawer using handles, and re ove
the re aining dust. Window panel should also be cleaned. Do not use
sharp aterials. It will da age surface of the window panel and screen
printing.
Picture 8. Adjustment of air inflow in DEFRO HOME QUADROOM
stove: controller with I symbol control flow of primary air while control-
ler II controls the secondary air.
Picture 9. Method of fuel arrangement during firing up.
Do not fill the furnace co pletely with wood. Charge should not
exceed 1/3 of volu e of the co bustion cha ber. To obtain opti u
operating para eters of the equip ent you should ake a single
charge in a ount approxi ately equal to single charge given in table
1. Method of fuel laying is shown in picture 9
You should use only hardwood (reco ended beech, oak, horn-
bea ) of low oisture content (below 20%). During co bustion the
doors should be opened only when the fuel is being added. Prior to
adding the wood you should wait until fla es fall down and charge is
co pletely burnt out leaving a layer of glow facilitating firing up. After
firing up refill co bustion cha ber with wood, placing fuel in a way that
reasonably fills the co bustion cha ber for the co bustion period ex-
pected by the user based on personal experience. Co bustion inten-
sity should be adjusted with air controller located on the side of the
equip ent.
Housing components ill be very hot during operation.
You must exercise caution.
6.3. OVERHEATING
Do not allow the device to overheat by burning a portion of wood
uch larger than that given in table 1 at a ti e. Continuous overheating
ay cause discoloration on the device housing, for which the anufac-
turer is not responsible.
9
8
closed
open

12
Picture 10. Examples of housing discoloration caused by overheating.
6.4. DAMPING
Da ping is executed by closing inflow of pri ary air. In such case
you should wait until the fuel co pletely burns out in natural way.
If it is necessary to quickly da p a fla e you should charge fur-
nace cha ber with dry sand or ash. It is not allowed to da p a fla e
by pouring it with water because it ay da age co ponents of the
equip ent.
After a longer break in equipment’s operation you
should check flo capacity of the flue.
7. CLEANING AND MAINTENANCE
All operations related to cleaning of all components
should be carried out hen the stove is completely
cold. It is required to use protective gloves.
It is a good practice to ensure good
ventilation of the
room during cleaning of the fireplace.
7.1. BASIC OPERATIONS AND CLEANING BY THE USER.
Any service and aintenance works are to be carried out with e-
ticulous care and only by adults fa iliarized with this anual. The dry
stove should not be cleaned in the presence of children.
Any service and maintenance orks are to be carried
out ith meticulous care and only by adults familiarized
ith this manual. The dry stove should not be cleaned
in the presence of children.
7.1.1. CLEANING BEFORE EACH STARTING
Prior to every successive start-up of the equip ent the ash con-
tainer should be cleaned and e ptied, handling the ash with due care.
Re ove grate, then ash container using handles, and re ove the re-
aining dust. Dust can be re oved using vacuu cleaner only if it is
co pletely cold. Use vacuu cleaner adapted to re oving the particles
of specified size for this purpose.
Re-install the ash container below the grate after the cleaning,
aking sure that its position is correct.
1. Re ove both parts of the grate after opening of the doors. Fist,
lift and re ove one of the halves.
2. Lift the ash-pan holding the handle and carefully re ove it after
re oval of second part of grate. It is reco ended to re ove
dust fro ash-pan cha ber and furnace.
7.1.2. WINDOW PANEL CLEANING
It is reco ended use dry brush to clean the cera ic glass. If the
conta ination is significant to use suitable cleaning agent spray and
spray little a ount and then clean the window panel with a cloth.
Do not use abrasive
products and do not spray the
product for indo panel cleaning on painted parts and
gaskets of fireproof doors (cord made of ceramic fiber).
Do not open doors to clean the indo panel during
operation of the fireplace. Cleaning of indo panel is
possible only hen the equipment is cold.
7.1.3. DOORS/GAS ETS
Abrasive surfaces of doors and closing echanis should be oc-
casionally lubricated with graphite grease. Carry out inspection and
cleaning of whole stove prior to each heating season. Pay special at-
tention to condition of gaskets, replace the if necessary.
7.1.4. FURNACE CHAMBER
Clean furnace cha ber of the stove periodically, depending on
oisture content and type of wood used. You ay re ove heat-re-
sistant plates fro the cha ber for this purpose.

13
Re ove both parts of the grate and then re ove both side heat-re-
sistant plates holding the deflector which is supported on the .
Rotate deflector inside the stove until it is possible to re ove it through
the doors opening. Finally, re ove corner plate.
7.1.5. FLUE
In co pliance with applicable regulations you should clean the flue
two ti es a year. Flue should be cleaned by a chi ney sweep co -
pany and this fact should be docu ented in this anual.
Flue gases coming out of blocked
chimney are danger-
ous. Chimney and connector should be kept clean.
They should be cleaned before each heating season.
After a longer break in equipment’s operation you
should check flo capacity of the flue.
7.2. PERIODIC INSPECTION BY AUTHORIZED SERVICE
After the heating season it is necessary to clean the cha ber
through which flue gas is flowing. This cleaning is obligatory and is in-
tended to re ove all co bustion residues.
Periodic inspection of the equipment should be carried
out only by a qualified manufacturer’s service.
7.3. SHUTTING THE STOVE DOWN
It is reco ended co pletely shutdown the stove and clean the
equip ent when each heating season is finished.
8. TROUBLESHOOTING
So e ano alies indicating irregularities in operation can occur
during operation of the equip ent. It can be caused by incorrect instal-
lation of the equip ent without observation of the applicable building
regulations or provisions of this anual or by external causes e.g. nat-
ural environ ent.
Below you will find the ost frequent causes of incorrect of the
equip ent with their solutions.
Smoke dra back hen the doors are opened:
• too rapid opening of the doors (open the doors slowly);
• if chi ney da per has been installed as a chi ney draught
regulator - open the chi ney da per each ti e when the
doors are opened;
• insufficient air inflow to the roo , where the equip ent is in-
stalled (ensure proper ventilation in the roo or supply air to
the co bustion cha ber in co pliance with guidelines in the
anual);
• at ospheric conditions: low pressure, ists and precipita-
tion, sharp changes in te perature;
• insufficient chi ney draught (carry out chi ney sweep in-
spection of the flue).
Insufficient heating or damping:
• too low a ount of fuel in furnace (charge furnace in co pli-
ance with the anual);
• too high oisture content of wood used for co bustion (use
wood with oisture content <20%) large part of obtained en-
ergy lost in water evaporation process:
• too low chi ney draught (carry out chi neysweep inspection
of the flue).
Insufficient heating despite good combustion in combustion
chamber:
• low calorific “soft” wood (use wood as reco ended in the
anual);
• too high oisture content of wood used for co bustion (use
wood with oisture content <20%);
• too frag ented wood, too thick chunks of wood:
Excessive contamination of indo panel:
• low intensity of co bustion (co bustion with very s all
fla e, use only dry wood as fuel);
• using resinous softwood as a fuel (use dry hardwood as a
fuel foreseen in the stove operating anual).
Correct operation can be disturbed by an atmospheric condi-
tions (air moisture content, fog, wind, atmospheric pressure) and
sometimes by closely located high facilities.
In case of repeated problems you should turn to chim-
neysweep company to confirm reason for such condition and to
indicate the best solution for the problem.
9. MEASURES IN CASE OF FIRE IN THE FLUE /SOOT IGNITION/
Systematic cleaning of smoke ducts should be per-
formed to prevent soot ignition in the chimney.
Soot ignition in the chi ney is burning of particles deposited inside
chi ney (flue) channels; the deposits are for ed in the course of heat-
ing equip ent's operation and were not cleaned by chi ney sweeps.
In case of soot fire in chi ney the following reco endations should
be observed:
• call Fire Brigade at 998 or 112, give infor ation about what
is happening and give detailed directions on what is happen-
ing and hot to get to the given building;
• da p a fire in chi ney by closing inflow of cold air to the fur-
nace cha ber;
• close stove's door and cleaning holes tightly to cut off air sup-
ply (due to lack of air the fire will eventually stop);
• check the whole chi ney channel for any cracks which ight
result in fire spread to the roo s;
• prepare fire quenching eans, e.g. a fire extinguisher, a fire
blanket, a hose connected to the water syste , water in a
container;
• ake roo s and necessary infor ation available to the Fire
Brigade.

14
It is strictly forbidden to pour ater into the chimney
-
risk of blo out.
Unti
ght chimney channels can be source of burning
sparks or very hot flue gas, including insensible carbon
monoxide.
Chimneys eep should be called after soot fire in the
chimney to perform cleaning of ducts and to inspect
their technical condition.
10. REMOVAL DUE TO WEAR-OUT
Dry stove is ade of aterials neutral for the environ ent. After
worn out of the stove parts connected with screws should be disasse -
bled by unscrewing and welded parts ust be cut. Ele ents of a stove
are subject to standard waste disposal, ostly as steel scrap. Take
safety precautions during disasse bly of the equip ent by using ap-
propriate hand-held and echanical devices as well as personal pro-
tective equip ent (gloves, clothes, apron, glasses, etc.).
11. REMAR S ON DRY STOVE USAGE.
The follo ing rules of safe operation of the dry stoves
should be strictly observed and introduced.
1) The dry stove can be used only by adults, who have fa iliarised
the selves with this operating anual and have been trained in
the scope of usage.
2) It is forbidden for children to be in the neighbourhood of the stove
without adults.
3) Fla able liquids ust not be used for torching the fuel; only
solid fuel (e.g. tourist), paper can be used etc.
4) Fla able aterials ust not be placed on the stove and in its
vicinity.
5) It is forbidden to da p a fire in furnace with water.
6) It is forbidden to use stove with cracked window panel.
7) You should use fuel reco ended by the anufacturer.
8) Never stand in front of the stove door while opening. Burn risk.
9) While re oving ash fro the stove, fla able aterials cannot
be located closer than 1500 fro the stove. Ash is to be put
into heat-resistant containers with a lid.
10) After a heating season has finished, the stove and s oke channel
are to be precisely cleaned.
12. PRODUCT WARRANTY TERMS AND CONDITIONS
1) Placing warranty state ent, which contents correspond to the
provisions of this docu ent, the Guarantor - anufacturer of the
product - DEFRO Sp. z o.o. Sp. k. with seat in Warsaw, 00-403
Warszawa, ul. Solec 24/253, entered in the Register of Entrepre-
neurs of the National Court Register by the District Court in War-
saw for the capital city of Warsaw, XII Co ercial Division of the
National Register of Entrepreneur under the nu ber KRS
0000620901, NIP: 9591968493, REGON: 363378898, anufac-
turing plant: Ruda Strawczyńska 103A, 26-067 Strawczyn, gives
the Purchaser a warranty for the sold product on ter s and con-
ditions specified below.
2) The guarantee refers to a dry stove type .................................
with serial nu ber ............................. (subject of agree ent - dry
stove) under the condition that the product has been fully paid.
Due to suitable, proven and unified standards of sales the war-
ranty covers only product purchased in authorized points of sales
of the Guarantor or fro authorized distributors. Full list of author-
ized co panies is available on the website www.defro.pl.
3) When whole price will be paid and product will be issued to the
user also the warranty card will be issued. In the warranty card is
issing the Purchaser should i ediately contact with the Seller
to obtain this docu ent, while its lack has no influence on validity
and period of the warranty given based on this state ent, but it
can have an influence on correct, ti ely processing of obligations
resulting fro this warranty by the Guarantor.
4) To allow Guarantor efficient operation the Purchaser should i -
ediately after issuance of the product, send back a copy of cor-
rectly co pleted Warranty Card to the address of the Guarantor
(Ruda Strawczyńska 103a, 26-067 Strawczyn). Correctly filled
Warranty Card has date, sta p and signatures in designated lo-
cations.
5) The Purchaser receives Warranty Ter s and Conditions, War-
ranty Card as well as Operating Manual containing conditions for
boiler's usage, installation guide and para eters regarding the
chi ney, fuel and boiler water.
6) The Guarantor guarantees that the equip ent works correctly
provided that all conditions specified in the Operating Manual has
been et, especially with respect to para eters applying to fuel,
connection to chi ney syste . The warranty covers product used
in co pliance with its intended use and infor ation provided in
the service anual. Guarantor is not responsible for effect of nor-
al wear and tear of the product which is connected with opera-
tion.
7) The warranty authorizations period co ences on the date of is-
suance of the product to the Purchaser and equals:
a) 5 years for correct operation of the equip ent,
b) 2 years for claddings ade of heat-resisting concrete -
Cera iton, while the warranty does not cover discoloura-
tions, co plete change of the colour or degradation of top
layer of the coating.
c) 1 year for grate, deflector and gaskets of the fireplace,
d) ele ents subject to wear-out are not covered by the War-
ranty; these include: cera ic hardened glass, screws, nuts,
handles etc.
8) The Warranty is valid in the Republic of Poland.
9) During the warranty period, the Guarantor ensures free-of-charge
repairs of any physical defects of the product within the period of:
a) 14 days after the fault report, unless the repair requires re-
place ent of constructions ele ents of the product;
b) 30 days after the fault report, if the repair requires replace-
ent of constructions ele ents of the product;
c) subject to point 3 and 4 of these warranty conditions.
10) If, as a result of considering the warranty clai the defective prod-
uct has been replaced with new one or the significant repairs have
been ade, then a new warranty period is applied counting fro
the date of delivery of the replaced or repaired product. In case
when only part, belonging to the clai ed product, is replaced then
new warranty period is applied only for this part. In other cases
the warranty period is prolonged by a period when operation of
the product was i possible due to filed clai .
11) Registration of any physical fault to be repaired during the war-
ranty period (fault registration) should be ade by the Purchaser
i ediately after a fault has been found and no later than after
14 days.
12) Any fault is to be registered with the Guarantor (Ruda Straw-
czyńska 103a, 26-067 Strawczyn) by sending a co plaint sheet
contained in this operating anual, filled in and sta ped by an
authorized point of sale or authorized distributor. The fault regis-
tration should contain:
a) type, capacity, serial nu ber, anufacturer nu ber (the in-
for ation is located on the rating plate),
b) date and place of purchase,
c) brief description of fault,
d) detailed address and phone nu ber of Purchaser.
If the following cases are co plained about: incorrect co bustion
in the device, tar deposits, s oking through the door; the fault
registration should be supple ented with a copy of a chi ney
sweep expertise certifying that the flue eets all require ents
specified in the operating anual for a given boiler's capacity.

15
13) The Guarantor shall not be responsible for exceeding of the peri-
ods entioned in point 9 above or the Guarantor or its represent-
atives will be ready to re ove the defect within the date agreed
with the Purchaser and will not be able to carry it our due to a
reasons not attributable to the Guarantor (e.g. lack of proper ac-
cess to devices, lack of energy or water, force ajeure, Pur-
chaser is not present etc.).
14) If the Guarantor, despite being ready to carry the repair, will not
be able to carry out the warranty repair twice because of the rea-
sons attributable to the Purchaser then it is assu ed that Pur-
chaser had resigned fro the clai included in the guarantee
clai . Notification about the sa e defect in this ode is not pos-
sible.
15) If the fault co plained about cannot be re oved and after three
repairs the product is still faulty but can be used, the Purchaser
has the following rights:
a) to obtain discounted price for the product, proportionally to
the use value of the product;
b) replace the product with one free of faults.
16) The product can be replaced if the Guarantor decides it cannot
be repaired.
17) The Guarantor does not accept liability for inappropriate choice of
product with respect to heated area (e.g. device of too low or too
high power with respect to require ents). It is reco ended to
choose a device with cooperation with a design office or the Guar-
antor. The Guarantor is not liable for loss of data saved in the
equip ent and for econo ic losses and lost profits.
18) The guarantor will refuse realization of Purchaser’s clai s result-
ing fro this docu ent in case when:
a) will state da age or ripping of leaden seals,
b) identification of product will be i possible (that is confor ity
of presented product with a docu ent describing the equip-
ent, replaced or illegible docu ents),
c) da ages resulting fro incorrect transport carried out or or-
dered by Purchaser,
d) particular co ponents of the equip ent were willfully re-
placed with non-genuine, used etc., repairs outside the au-
thorized service of the Guarantor etc.
e) da ages are echanical, che ical, ther al and they are
not resulting fro causes in the sold product.
f) da ages concerns wearing parts, especially: screws, nuts,
handles, cera ic and sealing ele ents,
g) da ages resulting fro product usage inconsistently with
the operating anual, that is especially when incorrect
equip ent operation resulting fro lack of chi ney draught
or inappropriate power of the equip ent,
h) Faults are not significant and do not have i pact on the use
value of the product.
19) This warranty does not cover:
a) products used for business purposes or industrial uses;
b) co ponents of electrical equip ent;
c) da ages caused by the other connected equip ent, de-
vices or accessories other than these reco ended by the
Guarantor.
d) da ages occurred as a result action of external i pacts,
a ong other: by action of force ajeure;
e) da ages caused by ani als,
20) Warranty repairs accepted by the Guarantor are carried out free
of charge. The guarantor can charge the costs connected with
warranty clai only in case when clai is not accepted as a result
of stating circu stances which are listed in points 17 and 18 en-
tioned above.
21) Notification of co plaint can be considered positively only in case
of:
a) keeping the ti e-li its entioned in this docu ent;
b) fulfilling the other ter s and conditions of the warranty;
c) presentation of product proof of purchase - that is invoice or
fiscal receipt, the other proof of purchase, in co pliance
with the regulations;
22) Device installation can be carried out by a person holding general
installation qualifications but entry and sta p in the Warranty
Card is required.
23) Device's first start-up, any repairs and other activities, which are
not supposed to be carried out by the User according to the op-
erating anual, can be carried out only by an authorized service
trained by the Guarantor. Device's first start-up is payable by the
Purchaser.
24) Warranty repair is ade in the location when the product is oper-
ated. If clai applies to part of the product, including electronic
equip ent /electronic controller, fan etc. then the given part
should be sent to the Guarantor at his expense. Returning faulty
equip ent is a condition to accept the clai and replace this
equip ent for free. Not returning the above- entioned part within
seven (7) working days will be a subject to not accept the clai
and to charge its costs to buyer.
25) Provisions of this docu ent do not li it in any way authorizations
resulting fro the clai sub itted on the basis of statutory war-
ranty. The warranty also had no influence on the other cla ps of
the Purchaser, according to the provisions of law - including these
concerning nonconfor ity of goods with the contract. Purchaser
can exercise powers fro the statutory warranty regardless of
powers resulting fro the guarantee. If the purchaser exercises
his powers resulting fro the warranty, the period for execution
of powers resulting fro the warranty will be suspended fro the
date of notice about the defect. This period will be continued fro
the date of refusal by the Guarantor about execution of obliga-
tions resulting fro the warranty or ineffective lapse of ti e for
their execution.
26) To all atters not settled in this Warranty Card and docu ent the
provisions of the Civil Code Art. 577 - 581 shall apply.
12.1. WARRANTY CONDITIONS “48H SERVICE”
1) The "48h Service" progra covers equip ent anufactured by
DEFRO Sp. z o.o. Sp. k.
2) Any co plaints are to be ade at a sales outlet or directly at the
Co pany on fax. no. 41 303 80 85, e- ail: [e-mail], or
by a letter to co pany’s address.
3) Fault registration can be co pleted if the Purchaser has a pur-
chase confir ation and has filled in the Warranty Card correctly
including a co plaint sheet.
4) The DEFRO Sp. z o.o. Sp. k. "48h service" does its best to re-
ove any faults which ake it i possible/difficult for the equip-
ent to operate within the period of two business days fro the
day of fault registration.
5) Fault re oval ti e ay be prolonged for reasons not dependent
on DEFRO Sp. z o.o. Sp. k., such as the necessity of replace ent
of construction ele ents, lack of spare parts at the supplier, ad-
verse weather conditions /force ajeure/.
6) Failure to carry out repairs within this period cannot constitute a
ground for any clai s against DEFRO Sp. z o.o. Sp. k. and Au-
thorized Service Partner.
7) To facilitate contact with service, service hotline for Custo ers
has been set up: 509 702 720 and 509 577 900. If you call on
these nu bers, you will receive necessary infor ation and help
with any service issue.
We kindly inform that possible replacement of equipment component, ith the ork-
ing one, claimed by the user is not unambiguous ith admission of equipment user’s
arranty claims and does not end the complaint processing procedure. DEFRO re-
serves the right to charge the equipment’s user ith component replacement/repair
costs, hich after expertise/repair as stated as damaged by the factors independ-
ent of the boiler’s manufacturer (e.g. short-circuit in electric system, overvoltage,
flooding, mechanical damages not visible to the naked eye etc.) and hich damages
ere not able to stated during repairing in location of equipment operation by the
service, ithin 60 days from date of carrying out the repair. DEFRO ill issue appro-
priate invoice for replacement/repair of the subject component ith enclosed exper-
tise protocol. At the same time e inform, that lack of payment for the invoice includ-
ing the above-mentioned costs ithin 14 days from its issuance results in irrevocable
loss of arranty for the used equipment and this information ill be entered into our
computer supervision system for equipment ithin the arranty period. The date
hen the due amount is credited to the bank account given in the mentioned invoice
is treated as payment date.

16
13. WARRANTY CARD
WARRANTY CARD
Confir ation of equip ent's quality and co pleteness
In accordance with the conditions stated herein, warranty for a dry stove of
 DEFRO HOME QUADROOM series type ...................................... operated in co pliance with the operating
anual has been issued.
Equip ent anufacturing nu ber* .............................................................................................................
Equip ent power* ........................................................................................................ kW
User /na e and surna e/** .............................................................................................................
Address /street, city, postal code/** .............................................................................................................
.............................................................................................................
tel./fax** ........................................ e- ail** .............................................................................................................
Sale date
Installation date
Start
-
up date
.................................................................... .................................................................... ...................................................................
(sta p and signature of salesperson) (sta p and signature of salesperson) (sta p and signature of co pany starting up
the dry stove)
The user confir s that:
• the equip ent has been delivered as co plete;
• the device showed no failure during the first start-up carried out by a service co pany,
• has received the Operating Manual and equip ent's installation anual with this Warranty Card filled in;
• has been fa iliarised with equip ent's operation and aintenance.
.................................................................... ...................................................................
city and data
user signature
* filled by the anufacturer
** filled by the user
The Customer and the installation and service company confirm by their own signature that their personal data can be processed for service register purposes according
to the art. 6 section 1 letter a of the General Data Protection Regulation of 27 April 2016 (EU L 119, 04.05.2016).
DEFRO Spółka z ograniczoną odpowiedzialnością Spółka ko andytowa
• 00-403 Warszawa, ul. Solec 24/253 • tel. [phone] • [e-mail] • www.defro.pl •

17
14. CARRIED OUT WARRANTY REPAIRS AND MAINTENANCE.
No. date fault description, repaired element,
description of repairs comments Stamp and signature of Service
1.
2.
3.
4.
5.
6.
7.
8.
9.
10
.

18
15. WARRANTY CARD /COPY TO SEND BAC /
WARRANTY CARD
Confir ation of equip ent's quality and co pleteness
In accordance with the conditions stated herein, warranty for a dry stove of
 DEFRO HOME QUADROOM series type ...................................... operated in co pliance with the operating
anual has been issued.
Equip ent anufacturing nu ber* .............................................................................................................
Equip ent power* ........................................................................................................ kW
User /na e and surna e/** .............................................................................................................
Address /street, city, postal code/** .............................................................................................................
.............................................................................................................
tel./fax** ........................................ e- ail** .............................................................................................................
Sale date
Installation date
Start
-
up date
.................................................................... .................................................................... ...................................................................
(sta p and signature of salesperson) (sta p and signature of salesperson) (sta p and signature of co pany starting up
the dry stove)
The user confir s that:
• the equip ent has been delivered as co plete;
• the device showed no failure during the first start-up carried out by a service co pany,
• has received the Operating Manual and equip ent's installation anual with this Warranty Card filled in;
• has been fa iliarised with equip ent's operation and aintenance.
.................................................................... ...................................................................
city and data
user signature
* filled by the anufacturer
** filled by the user
The Customer and the installation and service company confirm by their own signature that their personal data can be processed for service register purposes according
to the art. 6 section 1 letter a of the General Data Protection Regulation of 27 April 2016 (EU L 119 04.05.2016).
DEFRO Spółka z ograniczoną odpowiedzialnością Spółka ko andytowa
• 00-403 Warszawa, ul. Solec 24/253 • tel. [phone] • [e-mail] • www.defro.pl •
copy to send back

19

20
16. COMPLAINT FORM
COMPLAINT FORM
made on ...................................................... in connection with complaint no. ..........................
SUBJECT OF COMPLAINT
EQUIPMENT TYPE: ........................................... Equip ent anufacturing date: ............................................
Equip ent serial no.: ........................................... Equip ent purchase date: ............................................
CLAIMANT
Na e and surna e: ............................................................................................................................................................
Detailed address: ............................................................................................................................................................
............................................................................................................................................................
Phone nu ber ............................................................................................................................................................
DETAILED DESCRIPTION OF QUALITY FAULTS OR FAULTS RESULTING FROM THE MANUFACTURER’S FAULT
..................................................................................................................................................................................................................................
..................................................................................................................................................................................................................................
..................................................................................................................................................................................................................................
..................................................................................................................................................................................................................................
..................................................................................................................................................................................................................................
OTHER FAULTS .................................................................................................................................................................................
..................................................................................................................................................................................................................................
CLAIMANT LODGES WARRANTY CLAIM FOR (SELECT APPROPRIATE):
Warranty repair  Paid repair  Post-warranty paid repair
CLAIMANT REQUESTS ......................................................................................................................................................................
In case when claim is not taken into consideration because circumstances mentioned in p. 17 and 18 of the Warranty Terms are discovered the
CLAIMANT agrees to cover the costs incurred by the manufacturer’s service.
.................................................................... .................................................................... ...................................................................
(city and data)
(sign of clai ant)
(signature of service an)
FAULT REMOVAL - to be filled by service
Date of infor ing the service technician about fault .................................................... hour .................................................................
Na e and surna e of service technician ..........................................................................................................................................
Way of fault re oval .........................................................................................................................................................................
..................................................................................................................................................................................................................................
..................................................................................................................................................................................................................................
Advice (DESCRIPTION) ......................................................................................................................................................................
..................................................................................................................................................................................................................................
END OF COMPLAINT
Na e and surna e of service technician: ........................... Fault re oval date:...............
Justness of co plaint: ........................................... Duration of repair: ............................................
Fault (defect) has been removed the equipment operates correctly. I hereby confirm removal of the fault. I declare that I have familiarised myself with conditions of war-
ranty on the basis of which I wish to register my complaint.
The Customer and the installation and service company confirm by their own signature that their personal data can be processed for service register purposes according
to the art. 6 section 1 letter a of the General Data Protection Regulation of 27 April 2016 (EU L 119 04.05.2016).
.................................................................... .................................................................... ...................................................................
(city and data)
(sign of clai ant)
(signature of service an)
ATTENTION! In case when clai is not taken into consideration because circu stances, entioned in p. 17 and 18 of the Warranty Ter s are discovered, the CLAIMANT agrees to cover the costs incurred by the anufac-
turer’s service.*
*cost per an-hour and travelling expenses are calculated according to the current price list available at www.defro.pl.