Defro home Omnipell User manual

operating manual

dry stove for pellet

OMNIPELL

translation of original operating manual

issue 4

June 2020



DEKLARACJAZGODNOŚCIWE

DECLARATIONOFCONFORMITYEC

nr78/A‐4/01/2018

DEFROSpółkazograniczonąodpowiedzialnościąSpółkakomandytowa

00‐403Warszawa,ul.Solec24/253

Manufacturingplant:

26‐067Strawczyn,RudaStrawczyńska103A



DEKLARUJE/DECLARES



zpełnąodpowiedzialnością,żeprodukt/withallresponsibility,thattheproduct



Pieckominkowynapellet/DryStoveforPellets

OMNIPELL8kW



(typ/typeOMNIPELL)

zaprojektowany,wyprodukowanyiwprowadzonynarynekzgodnieznastępującymidyrektywami:

hasbeendesigned,manufacturedandplacedonthemarketinconformitywithdirectives:

został

RozporządzenieParlamentuEuropejskiego/RegulationoftheEuropeanParliament305/2011

RozporządzenieKomisji(UE)/CommissionRegulation(EU)2015/1185

iniżejwymienionyminormamizharmonizowanymi:

andthatthefollowingrelevantStandards:



PN‐EN14785:2009



dokumentacjatechniczna/technicaldocumentation



Wyróboznaczonoznakiem:

Producthasbeenmarked:



Tadeklaracjazgodnościtraciswąważność,jeżeliwpiecukominkowymOMNIPELLwprowadzonozmiany,zostałprzebudowanybezna‐

szejzgodylubjestużytkowananiezgodniezinstrukcjąobsługi.Niniejszadeklaracjamusibyćprzekazanawrazzpiecemkominkowymw

przypadkuodstąpieniawłasnościinnejosobie. 

ThisDeclarationofConformitybecomesinvalidifanychangeshavebeenmadetotheOMNIPELLDryStove,ifitsconstructionhasbeen

changedwithoutourpermissionorifthedrystoveisusednotinaccordancewiththeoperatingmanual.ThisDeclarationshallbehanded

overtoanewowneralongwiththetitleofownershipofthedrystove.

PieckominkowyOMNIPELLjestwykonywanyzgodniezdokumentacjątechnicznąprzechowywanąprzez:

OMNIPELLDryStovehasbeenmanufacturedaccordingtotechnicaldocumentationkeptby:

DEFROSpółkazograniczonąodpowiedzialnościąSp.k.,Productionplant:26‐067Strawczyn,RudaStrawczyńska103a.

Imięinazwiskoosobyupoważnionejdoprzygotowaniadokumentacjitechnicznej:MariuszDziubeła

Nameofthepersonauthorizedtocompilethetechnicaldocumentation:MariuszDziubeła

Imięinazwiskoorazpodpisosobyupoważnionejdosporządzeniadeklaracjizgodnościwimieniuproducenta:RobertDziubeła

Nameandsignatureofthepersonauthorizedtocompileadeclarationofconformityonbehalfofthemanufacturer:RobertDziubeła

Dwieostatniecyfryroku,wktórymoznakowaniezostałonaniesione:19

Twolastdigitsoftheyearofmarking: 19

Warszawa,15.01.2019

miejsceidatawystawienia

placeanddateofissue.

RobertDziubeła

prezeszarządu/CEO

Dear Customer,

We would like to thank you for choosing the high-quality DEFRO prod-

uct which will ensure your safety and operational reliability.

As our customers, you can always count on help of the DEFRO Ser-

vice Centre, which is ready to ensure continuous efficiency of your stove.

Please note that in order to use the dry stove safely and efficiently, it

is crucial to get familiar with the following directions.

Get familiar with this Operating Manual - useful remarks concern-

ing proper operation of the dry stove can be found there.

Determine whether all parts have been delivered or the dry stove

has not been damaged during transport.

Check data on the rating plate against the warranty card.

Prior to starting the dry stove, check flue connection against con-

nection recommendations included in this manual and appropri-

ate national regulations.

Basic usage rules are to be obeyed while using the dry stove. Do not

open the doors during operation of the device.

DEFRO Service Centre or Authorized DEFRO Service should be al-

ways contacted when any intervention is necessary because only these

parties have original spare parts and are properly trained within the scope

of installation and operation of DEFRO boilers.

For your safety and boiler use convenience please get acquainted with

this operating manual and send back correctly filled copy of the Warranty

Card to the following address:

DEFRO Sp. z o.o. Sp. k. - Centrum Serwi

sowe

Ruda Strawczyńska 103a

26-067 Strawczyn

fax 41 303 91 31

serwis@defro.pl

By sending back your Warranty Card, you will be registered in our DE-

FRO heating boilers users database and we will be able to provide you

quick and professional technical support.

If you do not send back a correctly filled in Warranty Card and the dry

stove quality and completeness receipt within the period of up to two weeks

after the date of installation but no longer than within six months, after pur-

chasing, the warranty will become invalid. This results in delays with re-

pairs and the necessity of covering costs of service and travelling ex-

penses.

Thank you for understanding.

Yours sincerely,

DEFRO Sp. z o.o. Sp. k.

Content of this Operating Manual is a property of DEFRO sp. z o.o. Sp. k..

Any copying, duplicating, publishing of content of this Manual

without prior written consent of DEFRO sp. z o.o. Sp. k. is forbidden.

Dear Customer,

We would like to inform you that we make every efforts to offer

products of quality fulfilling the most restrictive standards and warrant-

ing operational safety. All devices are produced in accordance with

the requirements of relevant EU directives and have CE safety mark

confirmed by the Declaration of Conformity EC.

We appreciate all your comments and proposals regarding our

level of service. We appreciate your comments and proposals regard-

ing our devices and the level of service provided by our Partners and

Technical Support and Service.

DEFRO Sp. z o.o. Sp. K.

Table of Contents

1.INFORMATION.......................................................................................................................................................................................... 5

2.BASIC SAFETY RULES............................................................................................................................................................................. 5

2.1.Safety warnings ............................................................................................................................................................................... 5

2.2.Warnings related to operation........................................................................................................................................................... 6

3.INTENDED USE........................................................................................................................................................................................ 6

4.TECHNICAL SPECIFICATION................................................................................................................................................................... 6

4.1.Design............................................................................................................................................................................................. 6

4.2.Technical data ................................................................................................................................................................................. 7

4.3.Equipment ....................................................................................................................................................................................... 7

4.4.Fuel parameters............................................................................................................................................................................... 7

4.5.Spare parts...................................................................................................................................................................................... 8

5.TRANSPORT AND INSTALLATION........................................................................................................................................................... 8

5.1.Transport and storage...................................................................................................................................................................... 8

5.2.Working environment ....................................................................................................................................................................... 8

5.3.Connection to external air intake ...................................................................................................................................................... 9

5.4.Installation to flue............................................................................................................................................................................. 9

5.5.Connection to electric system..........................................................................................................................................................10

6.USAGE AND OPERATION .......................................................................................................................................................................10

6.1.Introductory remarks .......................................................................................................................................................................10

6.2.First start-up and operation .............................................................................................................................................................10

6.2.1.Stove start-up............................................................................................................................................................................10

6.2.2.Refuelling ..................................................................................................................................................................................11

6.2.3.Damping....................................................................................................................................................................................11

6.2.4.Power failure during operation....................................................................................................................................................11

7.CLEANING AND MAINTENANCE.............................................................................................................................................................11

7.1.Basic operations and cleaning by the user.......................................................................................................................................11

7.1.1.Cleaning before each starting.....................................................................................................................................................11

7.1.2.Every day service ......................................................................................................................................................................12

7.1.3.Every week service....................................................................................................................................................................12

7.1.4.Every month service ..................................................................................................................................................................12

7.1.5.every year service......................................................................................................................................................................12

7.1.6.Window panel cleaning ..............................................................................................................................................................13

7.1.7.Doors/gaskets ...........................................................................................................................................................................13

7.1.8.Furnace chamber.......................................................................................................................................................................13

7.1.9.Flue...........................................................................................................................................................................................13

7.2.Periodic inspection by authorized service.........................................................................................................................................13

7.3.Dismantling of components .............................................................................................................................................................14

7.3.1.Doors disassembly ....................................................................................................................................................................14

7.3.2.Window panel dismantling..........................................................................................................................................................14

7.4.Shutting the stove down..................................................................................................................................................................14

8.TROUBLESHOOTING..............................................................................................................................................................................14

9.MEASURES IN CASE OF FIRE IN THE FLUE /SOOT IGNITION/..............................................................................................................15

10.REMOVAL DUE TO WEAR-OUT ..............................................................................................................................................................15

11.REMARKS ON DRY STOVE USAGE........................................................................................................................................................15

12.PRODUCT WARRANTY TERMS AND CONDITIONS................................................................................................................................15

12.1.Warranty conditions “48h Service”...................................................................................................................................................17

13.WARRANTY CARD ..................................................................................................................................................................................19

14.CARRIED OUT WARRANTY REPAIRS AND MAINTENANCE...................................................................................................................20

15.WARRANTY CARD /copy to send back/....................................................................................................................................................21

16.COMPLAINT FORM..................................................................................................................................................................................23

17.COMPLAINT FORM..................................................................................................................................................................................25

18.COMPLAINT FORM..................................................................................................................................................................................27

19.REGISTER OF INSPECTIONS OF SMOKE DUCTS..................................................................................................................................29

1. INFORMATION

Operating manual is an integral and essential part of the product

and must be forwarded to the user also in case when the property is

transmitted. User should carefully read the manual and save it for the

future because all remarks included there are important guidelines con-

cerning safety during installation, usage and maintenance.

Installation of dry stove must be carried out in accordance with the

mandatory standards in country of destination, according to guidelines

of the manufacturer and by qualified personnel. Improper installation of

the device can be a reason for personal injuries and damage to prop-

erty for which the manufacturer is not liable.

Dry stove can be used only for the purpose it was explicitly in-

tended. Any other use should be treated as inappropriate and in con-

sequence as dangerous.

In case of error during installation, usage or maintenance works

caused by non-observance of the legislation, regulations in force or in-

structions contained in this manual (or others, delivered by the manu-

facturer) the manufacturer rejects any contractual or non-contractual

liability for resulting damages and the warranty for the device becomes

void.

Versions of the publication

Due to continuous improvement of the product DEFRO reserves

the right to update this publication without prior notice.

Content of this Operating Manual is a property of DEFRO. Any

copying, duplicating, publishing of content of this User’s Manual without

prior written consent of DEFRO is forbidden.

Manual storage and browsing its contents

We recommend to take care of this manual and store it in easily

and quickly available location. If this manual has been lost, damaged

or destroyed you should request a copy in the sales outlet or directly

from the Manufacturer providing identification data of the product. All

the most important information included in the operating manual are

marked with “bold” and have symbols pointing out user’s attention to

hazards which can be present during operation of the dry stove. Sym-

bols used in the text are explained below:

Danger

Direct threat to life and health! Non-compliance with the

recommendations marked in this way and misuse may

result in death or major injuries.

Danger

Danger from electrical voltage! Incorrect installation and

incorrect electrical connections may cause danger to life

by electric shock.

Note

Warning symbol indicating that you should read carefully

and understand the given information, to which it relates.

Non-compliance with these recommendations may re-

sult in major damage to the equipment and create a haz-

ard for the user or the environment.

Danger

Direct threat to health! Non-compliance with the recom-

mendations distinguished in this way may cause a fire or

burns.

Hint

Informative symbol. Useful information and hints are

marked in this way.

2. BASIC SAFETY RULES

2.1. SAFETY WARNINGS



The national and local provisions should be met.

Equipment should be installed in compliance with the

legal standards applicable in the given location, region

or country.

The equipment should be used by persons (including

children) of impaired physical, sensory, mental capa-

bilities and by persons without experience and re-

quired knowledge provided that such operation is not

carried out under their supervision or after proper in-

struction by a person responsible for their safety.

You should always observe the guidelines given in the

operating manual to ensure correct use of the equip-

ment and to prevent accidents.

Operation and adjustment should be carried out by

adults. Errors and incorrect setting can cause hazard-

ous situations and/or incorrect operation.

Prior to any operations the user (or any person oper-

ating the equipment) should read and understand

whole contents of this manual.

Equipment should be used only as intended. Each

other use is considered as misuse and hazardous as

a consequence.

The equipment should not be used as a ladder or ob-

ject to lean against.

Prior to installation you should make sure that the sub-

strate will resist force of the equipment considering its

weight.

In case of disturbances in operation the equipment can

be restarted only when the occurred problem has been

removed and the equipment is brought back to original

condition.

The user is fully responsible for misuse of the product

and relieves DEFRO from any civil and criminal liabil-

ity.



ll types of modifications or replacement of equipment

parts with non-original components or without authori-

zation may present a risk for operator and relieve DE-

FRO from any civil and criminal liability.

Incorrect installation or maintenance (incompatible

with contents of this manual), can cause injuries o

people, animals or property damage. Then DEFRO

shall be relieved of any civil or criminal liability.



Part of equipment surface is very hot (doors, handle,

window panel, flue gas discharge pipe, etc.). You

should avoid direct contact with such components

without suitable protective clothing or protective equip-

ment such as e.g. heat resistant gloves.

Do not touch the window panel after heating up of the

equipment.

Keep children away from the equipment when it is op-

erating because each hot surface can cause burns.

It is forbidden to start-up the equipment when the

doors are opened or the window panel is cracked.

Do not place and dry the underwear on the equipment.

Possible dryers for hanging underwear or simila

should be located at an adequate distance from the

equipment - fire hazard.

It is absolutely forbidden to open the doors if the flue

is on fire. Then call the appropriate services.

It is recommended to keep a distance min. 400 mm

between hot parts of the equipment and medium in-

flammable materials; otherwise use commercially

available insulation materials. Apply this hint also fo

furniture, curtains etc. Minimum distances are given in

point 5.2 of the operating manual.

It is absolutely forbidden to use flammable liquid fo

equipment firing up.

If the substrate, on which the equipment is located, is

made of inflammable materials, such as parquet o

floor lining then you should place protective plate un-

der it (the plate should protrude 250-300 mm from fron

of the equipment).

2.2. WARNINGS RELATED TO OPERATION

Equipment should be shutdown in case of failure or in-

correct operation.

Fuel used in the equipment should meet the conditions

described in this manual.

Internal parts of the equipment should not be washed

with water.



void contact with water; above all do not wash an

painted surfaces until they are fully cured. Coating on

new devices is not an anti-corrosion coating; heat-re-

sistant paint achieves its protective properties only af-

ter curing under the influence of heat (after several ig-

nitions).

Do not expose the body to action of hot air for a long

period of time. Do not heat excessively the room where

you are staying and where the equipment is installed.

It may have adverse impact on physical condition and

be a reason for health problems.

Equipment should be installed in rooms with fire pro-

tection and equipped with all required components

such as supply (with air) and flue gas discharge.

Equipment and cladding made of ceramics should be

stored in rooms free from moisture and they cannot be

exposed to adverse effects of the weather.

It is not recommended to place body of the equipmen

directly on the floor and if such floor is made of inflam-

mable materials it should be properly insulated.

To facilitate possible interventions by the technical

personnel you should not place the equipment inside

the closed rooms and just by the walls what can als

disturb air intake.



lways make sure and check whether doors of the

combustion chamber are tightly closed when the

equipment is operating.

Equipment consumes exact amount of air which is re-

quired for combustion process; it is recommended t

connect the equipment for air intake from outside us-

ing suitable pipe and through special outlet located a

the back of the equipment.

ADDITIONAL INFORMATION

In case of any problems you should contact sales out-

let or qualified personnel authorized by DEFRO. Re-

quest original spare parts if the repair is necessary.

Use only fuel with properties compatible with the rec-

ommendations of this operating manual.

Check and clean flue gas discharge ducts (connecting

piece to flue) periodically.

Store this manual carefully because it should be avail-

able for a whole period of equipment operation. In

case of sale of giving the equipment to the other use

you should always make sure whether the product has

the manual enclosed.

Request new copy from authorized sales outlet in DE-

FRO company if it has been lost.

3. INTENDED USE

OMNIPELL dry stoves are intended for combustion of pellet. They

are intended for heating of houses and spaces where they are installed.

They can be also used as an additional source of thermal power.

Dry stove can be connected multiple times.

4. TECHNICAL SPECIFICATION

4.1. DESIGN

Dry stove fired with pellet operates as a heater for a room in which

it is installed. Hot air is emitted directly from the furnace through the

window panel and on by radiation through convection holes in the up-

per wall of the device.

Stove body (3, picture 2) - wall in contact with fire - is made of

heat-resistant steel sheet and sides of combustion chamber are lined

with cladding made of vermiculite (11). Body is lined with panels made

of steel sheet covered with high-temperature powder paint. Stove is

equipped with so-called combustion chamber.

Furnace chamber is equipped with discharge pellet (13) burner

adapted for combustion of biomass. Fuel required for combustion pro-

cess is transported using automatic feeder (17), which takes the pellet

from the container (1) located behind the combustion chamber. Igniter

(18) located in the furnace, in form of electric heater, initiates an ignition

of fuel supplied during start-up of the stove. Fuel required for combus-

tion is taken from air intake (8) and then supplied to the burner. Hot flue

gas flows around two deflectors (10), transfers heat in top, ribbed part

of the body, and then are discharged by vertical smoke pipes (21) to

bottom part of the stove. Air heated by the body is ejected through the

openings in top plate of stove housing. Flue gases from smoke pipes

are discharged to the chimney through a flue (9). Discharge process is

supported by a flue gas fan unit (20).

Combustion process in stove fired with pellet is adjusted by an

electronic controller (2) controlling operation of the igniter, feeder and

fan based on setpoints and measured temperature.

Picture 1 View of OMNIPELL dry stove.

Picture 2. Design of OMNIPELL dry stove .

1 – pellet container cover, 2 – control panel with display, 3 – supply switch, 4 –

230 V supply socket, 5 – glass sheet, 6 – handle, 7 – ash-pan cover, 8 – air

intake socket, 9 - flue gas exhaust socket, 10 – deflectors made of vermiculite,

11 – claddings made of vermiculite, 12 – pellet chute pipe, 13 – burner, 14 –

ash-pan, 15 – body, 16 – pellet container, 17 – pellet feeder, 18 – igniter,

19 – pipe supplying air for combustion, 20 – flue gas exhaust fan, 21 – smoke

pipes, 22 – openings discharging heated air, 23 – temperature sensor socket.

4.2. TECHNICAL DATA

Detailed description of construction, operation an

work of the electronic controller and fan is included i

the operating manuals enclosed to this documentation.

Recommendations of operating manual of controller

and fan should be unconditionally observed.

Table 1. Technical data of OMNIPELL stove .

Parameter Unit value

Nominal powe

Heating power range k

3.5-8

Nominal efficienc

% 88.7 (92.5)2

Seasonal energy efficiency % 85

CO emission for 13% O2% 0.016(0.02)2

Flue gas temperature °C 195 (102)2

Weight1kg 150

Flue gas stream for nominal powe

g/s 5.14 (2.92)2

Recommended chimney draught Pa 10-14

Flue size mm 80

Supply voltage V 230

Maximum power consumption W 400

Power consumption for nominal powe

kWh 0.120 (0.100)

Fuel consumption kg/h 1.9 (0.8)2

Fuel tank capacit

kg 26

Type of heate

of periodic combustion

Fuel 3pellet with a diameter

of 6 mm

1) Device weight depends on selected design version and its equipment.

2) Data for nominal power 3.5 kW.

3) The stove is factory adapted for combustion of pellet with a diameter of 6

mm, pellet with a diameter of 8 mm may be used after changes of settings in

the controller performed by the authorized service.

Picture 3.3Dimensions of OMNIPELL dry stove.

4.3. EQUIPMENT

Dry stove is delivered on a pallet, foil-wrapped and is fully assem-

bled. Scope of delivery can include additional components and subas-

semblies, according to the order of the user. Components which are

standard equipment are specified in table 2.

Table 2. Equipment of OMNIPELL stove.

Standard equipment of dry stove Unit Qua

ntity

Stove operating manual pcs. 1

Operating manual and warranty card for electronic controller pcs. 1

Electronic controller pcs. 1

Claddings of furnace chamber set 1

4.4. FUEL PARAMETERS

Sawdust granulate, called pellet, is a primary fuel for the OM-

NIPELL dry stove It is recommended to use A1 class pellet in accord-

ance with PN-EN ISO 17225-2:2014-07, with the following parameters:

granulated product: Ø 6-8 mm

length of granulated product: from 3.15 mm to 40.00

mm,

calorific value: >16.5 MJ/kg

sulphur content: max. 0.03 %

moisture: ≤10 %

ash content: ≤0,7 %

126

229540

1000

107

230

340

527

1023

231

248

565

420

580

110

209

Φ80

126

284

381

196

Φ54

bulk density: >600 kg/m3

During selection of the pellet user should pay special attention to

fuel from unreliable sources, on possible content of contaminations in

fuel in form of stones or other inflammable inclusions deteriorating qual-

ity of combustion and increasing failure frequency of the feeder.

Correct pellet type and assortment ensures:

fault-free operation of stove,

fuel saving in comparison to lower-quality types,

reduced emission of harmful chemical substances.

It is forbidden to burn any other objects on the grate of automatic

furnace.

Use of bad quality fuel or incompatible with th

above-mentioned recommendations would cause ir

regularities in operation of the equipment and ca

lead to loss of warranty and decline of the liability fo

the product.

Dry stove is not a furnace intended for combustion o

wastes and forbidden fuels cannot be combusted i

it.

Completely emptying of the fuel tank should b

avoided. Minimum level of fuel container’s fill - 25% o

its capacity.

DEFRO Sp. z o.o. Sp. k. does not accept liability fo

damage caused or improper burning of fuel if the fue

used is prohibited.

Condition of fuel container’s cover gasket should b

checked periodically. After closing of the containe

the gasket should precisely adhere to the surface.

Clearances and gaps between cover and fuel con

tainer are forbidden.

4.5. SPARE PARTS

To obtain information on availability of spare parts for dry stove or

inquiries about equipment servicing please contact DEFRO Service

Center or Authorized DEFRO Service.

DEFRO Sp. z o.o. Sp. k.

Service Centre

Ruda Strawczyńska 103a

26-067 Strawczyn

fax 41 303 91 31

serwis@defro.pl

5. TRANSPORT AND INSTALLATION

5.1. TRANSPORT AND STORAGE

Dry stove is delivered on a pallet, foil-wrapped and is fully assem-

bled. It is recommended to transport dry stove, in such packing condi-

tion, as close as possible target location for installation, which will min-

imize possibility of damage to device housing.

All remaining parts of the packing should be removed in such way

that it will not pose any hazard for people and animals.

Appropriate lifts are to be used for lifting and lowering the dry stove.

For transport, the dry stove is to be secured against moving and tilting

on a vehicle's platform by means of belts, wedges and wooden blocks.

The dry stove is to be transported in a vertical position

The stove is to be stored in a non-heated room, under a roof and

with efficient ventilation.

Prior to installation it is to be determined if all parts have been de-

livered and if they are in good technical condition.

5.2. WORKING ENVIRONMENT

Dry stove should be installed in compliance with the re

quirements of the currently applicable standards and le

gal regulations and detailed regulations of target coun

try. In Poland these conditions are regulated by the Reg

ulation of the Minister of Infrastructure of 12 April 200

on technical conditions which should be fulfilled b

buildings and its location. (Journal of Laws no. 75 o

2002 item 690 as amended) and Polish Standard PN-E

14785:2009 Residential space heating appliances fire

by wood pellets. Requirements and test methods.

Dry stove should be installed in suitable location allowing opening

of the doors and carrying out regular maintenance works. The environ-

ment should be:

adapted to operating conditions,

equipped with power supply 230 V/50Hz,

equipped with suitable flue gas exhaust system,

equipped with external ventilation system,

equipped with earthing system with CE certificate.

Correct setting of the stove is necessary to obtain satisfactory

heating level of the residential unit. Prior to assembly it is necessary to

select suitable position for stove installation. Check minimum safe dis-

tances from materials susceptible to heat or inflammable materials

such as load-bearing walls and other walls or wooden components, fur-

niture etc.

Picture 4.4Minimum safe distances during setting of dry stove.

Installation of the dry stove should observe the following safety

rules:

minimum distance 400 mm from side and rear of the medium

inflammable materials,

minimum distance 800 mm from front wall, where the me-

dium inflammable materials cannot be located.

objects made of highly inflammable materials should be lo-

cated in distance minimum 2000 mm from furnace.

If it is not possible to maintain the above-indicated distances then

you should apply process and building measures to avoid fire hazards.

In case of contact with wooden wall or wall made of other inflammable

material it is appropriate to insulate flue gas discharge pipe.

In case of floor made of inflammable materials it is ap

ropriate to prepare a plane protecting the floor and ex

ecute protection in accordance with the standards ap

plicable in the given country.

Dry stove should be located on substrate with suitable load-bear-

ing capacity. In accordance with the Polish Standards each square me-

ter of the floor slab in single-family building should transfer load of 150

200 mm

400 mm

400

800 m m

2000 mm

Distance from highly

flammable material

Protection on flooring

kg. If this condition is fulfilled the dry stove manufactured by DEFRO

can be installed without needing to reinforce the floor slab.

Nonetheless, if you are not sure about design of floor slab, where

the stove is to be installed, you should absolutely contact with building

designer to reinforce the floor slab or execute special structure distrib-

uting the weight on larger area.

Flooring in the room, where the dry stove is to be in

stalled, should be properly dimensioned, to maintai

the load.

To ensure correct operation of dry stove you should ensure suita-

ble inflow of air required for combustion (it is appropriate to ensure ap-

prox. 40 m3/h) in accordance with the installation standards and stand-

ards applicable in the given country. Volume of the surrounding envi-

ronment should not be less than 30 m3. You should assume that com-

bustion of 1 kg of pellet requires ~8 m3of air.

Air should be supplied through fixed openings of minimum 100 cm2

cross section made in the walls (near the stove) and directed to outside.

These openings should be made in a way ensuring that they cannot be

plugged.

Active area of the grille should be selected correspondingly to

power of the stove. It is assumed that is should equal to 40 - 60 cm2

per 1 kW of power of the dry stove. Recommended active surfaces:

equipment power to 10 kW - grille cross-section min. 500

cm2,

equipment power to 15 kW - grille cross-section min. 700

cm2,

equipment power over 15 kW - grille cross-section min. 800-

1200 cm2 and more.

Air can be supplied from adjacent rooms, provided that they are

equipped with external air supply and they are not intended for a bed-

room and bathroom, and where fire hazard is not present, for example:

garages, woodsheds, inflammable materials storage. You should ab-

solutely observe recommendations of the applicable standards.

It is forbidden to install dry stove in bedrooms, bath

rooms and other rooms where other heating equipmen

without independent air inflow are installed (fireplace,

stove, etc.).

It is also forbidden to set dry stove in explosive atmos

pheres.

It is forbidden to cover circulation openings in housin

of the dry stove.

5.3. CONNECTION TO EXTERNAL AIR INTAKE

Room, where the dry stove is installed, should be equipped with

inflow of air in minimum amount required for correct combustion pro-

cess and for room ventilation. This can be done by executing fixed

vents in wall directed to the outside or through independent or common

ventilation ducts.

External wall near the stove should have through opening with free

cross-section 100 cm2(opening with 12 cm in diameter or square 10 x

10 cm), protected with grille on internal and external side, for this pur-

pose. Furthermore, the air intake should be:

directly connected with the room, where the stove is to be

installed,

protected with grille, metal net or suitable cover not restrict-

ing minimum cross-section,

located in a way preventing plugging it,

located with consideration of proper distances preventing

swirling of air (e.g. with respect to the windows).

Closed combustion chamber allows installation of the OMNIPELL

stove in rooms equipped with heat recovery. In such case the stove

should be supplied only with air supplied to air intake directly from out-

side (picture 5). Inlet pipe should have an elbow at its end directed

downwards or protected against the wind. Grilles with small mesh

should not be installed in such case.

Picture 5 Connection of the dry stove OMNIPELL to external air intake.

For connection to external inlet of air and longer break in opera-

tion (over 2 weeks) it is necessary to empty the bin and pellet feeder.

5.4. INSTALLATION TO FLUE

Dry stove should be connected to individual flue. Chimney draught

for the OMNIPELL stove should be from 10 to 14 Pa.

During execution of opening for flue gas discharge pipe you should

consider possible occurrence of inflammable materials. If the opening

will pass through the wooden wall or wall made of material sensitive to

heat then you should obligatory maintain minimum distance from flam-

mable material (value given on the certification label of the pipe), with

possible additional insulation using proper materials (thickness 1.3 - 5

cm, heat conductivity min. 0.07 W/m °K).

As an alternative is it is recommended to use insulated industrial

pipe, which can be also used outdoors, to avoid occurrence of conden-

sate.

For correct operation connector between the dry stove and flue or

smoke duct should be executed acc. to the below recommendations:

horizontal sections should have minimum slope 3%,

length of horizontal section should be minimum and should

not exceed 2/3 metre,

number of changes of directions, inclusive of use of the “T”

component, should not exceed 4.

Picture 6 Example of connection of OMNIPELL stove to flue without

condensate discharge.

Air inlet

condensate collector

rosette

non-flammable

material

flu

mortar

diameter of

connection with flue

cleaning opening

Picture 7. Example of connection of OMNIPELL stove to flue with con-

densate discharge.

Chimney or individual smoke duct should meet the following require-

ments:

be resistant to combustion products, water-proof and suitably

insulated, in compliance with conditions of use,

be made of materials resistant to normal mechanical

stresses, heat, action of combustion products and possible

condensate,

be vertical with change of axis direction not exceeding 45°,

be adequately separated with void space or suitable insula-

tion from combusted and inflammable materials,

have preferably circular internal cross-section: square or rec-

tangular cross-section should have rounded corners with ra-

dius not smaller than 20 mm,

internal cross-section should be constant, free and independ-

ent,

have rectangular cross-section with maximum ratio between

two sides equal to 1.5.

OMNIPELL stove characterizes with relatively low temperature of

flue gas in comparison to fireplaces fires with wood. It results in high

efficiency but also possibility of condensation from flue gas. Therefore

it is recommended to connect the stove to flue with discharge of con-

densate to sewage system or install condensate discharge system e.g.

in form of T-pipe with condensate collector (example on picture6).

Due to emission of condensate also flue should be resistant to its

action, therefore it is recommended to use ceramic system chimneys

or chimney with acid-resisting insert.

Active blow-out of flue gases from stove imposes a requirement to

ensure very high tightness of discharge pipes. In case of leaks flue gas

will get into the room.

Flue gas handling system should ensure appropriate access

(cleaning hole, inspection holes etc.) allowing cleaning of its compo-

nents.

Flue gas discharge system from

OMNIPELL

dry stov

should be tighter than in case of typical systems i

stoves without active flue gas removal. Lack of prope

tightness will result in penetration of flue gases to th

room where the stove is located.

Despite the flue gas discharge is supported by fan uni

the dry stove fired with pellet should be connected t

the chimney of medium, recommended draught.

5.5. CONNECTION TO ELECTRIC SYSTEM

Electrical installation of the OMNIPELL dry stove is intended for

supply from mains with 230 V/50 Hz. Room, where the stove is in-

stalled, should be equipped with electrical system 230V/50Hz executed

as TN-C or TN-S systems (with protective conductor or protective-neu-

tral conductor) according to the regulations in force. Electric system

(without regard for type of installation made) should be ended with plug-

in socket equipped with protective conductor contact. Plug-in socket

should be located in the safe distance from heat emission source.

Using socket without connected protective termina

causes electric shock hazard!

ll connections to the electric system can be execute

only by the electrician having suitable certifications /o

the Polish Electricians Association 1kV.

User is forbidden to take off covers of the electroni

controller or fan and to make any interventions or mod

ification in electrical connections.

6. USAGE AND OPERATION

6.1. INTRODUCTORY REMARKS

Do not touch stove during first firing

up, because th

paint is hardening during this stage.

Touching the paint could result in uncovering of stee

surface.

It is possible to refresh it using spray paint of the same colour if

necessary.

It is good practice to ensure efficient ventilation durin

first firing-up because a small amount of smoke an

paint odour will be emitted from the stove.

Do not stay near the stove. It is required to vent the room. Smoke

and paint odour will disappear after approx. one hour of operation.

However, we remind that they are not harmful to health.

The furnace is subject to expansion and shrinkage during warming

and cooling down stage what may cause slight squeaks. This is abso-

lutely normal phenomenon because a structure of the equipment is

made rolled steel and this phenomenon shall not be considered as a

defect.

It is very important to avoid excessive overheating of the stove at

the beginning but to reach the required temperature gradually. Use low

heating powers. During next firing-up of the stove it will be possible to

use whole available thermal power. This will avoid damage of ceramic

tiles, welds and steel structure.

OMNIPELL dry stove operates with closed combustion chamber -

it is forbidden to open doors during combustion of fuel.

Do not expect immediate effects of heating

OMNIPELL stove operates with closed combustio

chamber - it is forbidden to open doors during opera

tion of the stove!

6.2. FIRST START-UP AND OPERATION

6.2.1. STOVE START-UP

bsolutely, before each starting of ignition function i

the controller the burner should be empty (no pelle

may be located inside).

1) Turn on power supply.

2) For start-up with an empty feeder (first start-up or start-up when

whole fuel from the container has been used up) you should start-

up pellet feeder (endless screw):

a) press button ,

rosette

non-flammable

material

flu

mortar

diameter of

connection with flue

cleaning opening

SET

b) using buttons select Menu Customization



Man-

ual Load,

c) press again ,

d) using buttons select ON option and confirm pressing

3) Shutdown the endless screw using OFF option when you head

pellet falling into the burner.

4) Return to the main menu with a button .

5) Switch on Ignition with button. Successive stages of com-

bustion cycle will be carried out automatically.

Please inspect size and brightness of the flame for 15-20 minutes dur-

ing combustion process, when stove is in “operation” mode. It should

have length approx. 20-40cm during operation with 100% rated power

- depending on size of the stove (burner).

More information concerning servicing the controller is included in

the NG01 AIR controller’s operating manual.

Housing components will be very hot during operation.

You must exercise caution.

6.2.2. REFUELLING

Fuel should be refilled on regular basis to ensure that is level does

not fall below 10-25% of maximum loading. Use caution during refuel-

ling, in particular when the stove is hot. After opening cover of the con-

tainer the pellet should be added vigorously, with short breaks allowing

proper setting of the fuel. Close the cover tightly as soon as the refuel-

ling is completed, in particular when the stove is in operation.

Avoid contact of pellet packaging (e.g. bags) with hot components

of the stove. Take care to avoid getting other materials than pellet into

the container. Pieces of fuel larger than allowable size of the pellet may

result in jamming or damage of mechanism of the feeder.

It is forbidden to use other types of fuel than pellet. Fuel should be

stored in safe distance from the stove (minimum 2 m from the stove).

6.2.3. DAMPING

Routine damping of the stove is based on selection of the Damp-

ing function from controller menu. The controller will lock fuel feeding

and the stove will be damped after combustion of current dose of the

fuel in the burner. Power shutdown will also result in damping a stove

after fuel in the burner will be burnt.

If it is necessary to quickly damp a flame you should charge fur-

nace chamber with dry sand or ash after power supply shutdown. It is

not allowed to damp a flame by pouring it with water because it may

damage components of the equipment.

fter a longer break in equipment’s operation yo

should check flow capacity of the flue.

6.2.4. POWER FAILURE DURING OPERATION

Fans and feeder will stop operation in case of power failure during

stove operation. Fuel dose in the burner should be burnt-out and flue

gas removed by a chimney draught. This will ensure safe shutdown of

the stove. Apply damping (chapter 6.2.1) is necessary (lack of suitable

draught).

7. CLEANING AND MAINTENANCE

ll operations related to cleaning of component

should be carried out when the stove is completely col

and is not operating. It is required to use protectiv

gloves.

It is a good practice to ensure good ventilation of th

room during cleaning of the fireplace.

7.1. BASIC OPERATIONS AND CLEANING BY THE USER.

Any service and maintenance works are to be carried out with me-

ticulous care and only by adults familiarized with this manual. The dry

stove should not be cleaned in the presence of children.

ny service and maintenance works are to be carrie

out with meticulous care and only by adults familiarize

with this manual. The dry stove should not be cleane

in the presence of children.

7.1.1. CLEANING BEFORE EACH STARTING

Prior to every successive start-up of the equipment the ash con-

tainer (pictures below) should be cleaned and emptied, handling the

ash with due care. Remove ash-pan for this purpose and remove the

remaining dust. Dust can be removed using vacuum cleaner only if it is

completely cold. Use vacuum cleaner adapted to removing the particles

of a specified size for this purpose.

1. Open ash-pan cover on bottom of the stove. Remove wing nut.

2. Open doors of the ash-pan widely.

3. Carefully move out the container and remove the ash.

SET

ESC

Re-install the ash container below the grate after the cleaning,

making sure that its position is correct.

7.1.2. EVERY DAY SERVICE

Burner inspection - check whether the openings in burner

bottom have proper flow capacity. If they are blocked (see

pictures below) then you should remove the burner from the

recess and clean the openings using a poker, then remove

ash from a recess below the burner, using a vacuum cleaner;

1. Open doors of the stove and lift the burner.

2. Remove the burner to outside.

3. Unblock openings in the burner using a poker.

4. Remove ash from a recess located under the burner using vac-

uum cleaner.

Inspection of fuel level - check whether pellet level in the con-

tainer is not lower than minimum level 25% of container ca-

pacity and refill if it is lower. Close the container flap tightly

when after fuel refiling.

7.1.3. EVERY WEEK SERVICE

Ash-pan cleaning - remove ash using e.g. proper vacuum

cleaner if necessary (pictures in chapter 7.1.1).

Removal of dust from heat exchanger chamber - if ash has

been accumulated in the chamber it should be removed.

7.1.4. EVERY MONTH SERVICE

Cleaning of heat exchanger chamber - if the stove is used

extensively then you should remove the soot from chamber

with heat exchangers at least once a month. Soot removal

improves flow of smoke and quality of stove performance.

1. Remove burner as presented in the chapter 7.1.2 and

clean the recess below.

2. Remove soot from plates of the heat exchanger using

a brush.

7.1.5. EVERY YEAR SERVICE

Cleaning of flue gas ducts and deflectors made of vermicu-

lite.

1. Remove screws fixing the cover in top wall of the

stove.

2. Remove screws fixing the cover in top wall of the stove.

3. Remove screws fixing upper cover of the body.

4. Remove the top cover of the body.

5. Remove upper deflector made of vermiculite.

6. Remove bottom deflector made of vermiculite.

7. Clean flue gas ducts and all surfaces in available space

using a brush.

Removal of contaminations from flue gas ducts

1. Take the ash-pan out (see chapter 7.1.1).

2. Remove four wing screws located on floor of the ash-

pan’s recess.

3. Remove inspection cover and remove dirt accumulated

during cleaning of smoke ducts using a vacuum

cleaner.

7.1.6. WINDOW PANEL CLEANING

It is recommended use dry brush to clean the ceramic glass. If the

contamination is significant to use suitable cleaning agent spray and

spray little amount and then clean the window panel with a cloth.

Do not use abrasive products and do not spray th

roduct for window panel cleaning on painted parts an

gaskets of fireproof doors (cord made of ceramic fiber).

Do not open doors to clean the window panel durin

operation of the fireplace. Cleaning of window panel i

possible only when the equipment is cold.

7.1.7. DOORS/GASKETS

Abrasive surfaces of doors and closing mechanism should be oc-

casionally lubricated with graphite grease. Carry out inspection and

cleaning of whole stove prior to each heating season. Pay special at-

tention to condition of gaskets, replace them if necessary.

7.1.8. FURNACE CHAMBER

Clean furnace chamber of the stove periodically, depending on

moisture content and type of pellet used.

7.1.9. FLUE

In compliance with applicable regulations you should clean the flue

two times a year. Flue should be cleaned by a chimnysweep company

and this fact should be documented in this manual.

Flue gases coming out of blocked chimney are danger

ous. Chimney and connector should be kept clean.

They should be cleaned before each heating season.

fter a longer break in equipment’s operation yo

should check flow capacity of the flue.

7.2. PERIODIC INSPECTION BY AUTHORIZED SERVICE

After the heating season it is necessary to clean several compo-

nents of the stove (combustion chamber, fan, container), including the

components where the flue gas flows through. This cleaning is obliga-

tory and is intended to remove all combustion residues. Because the

inspection requires disassembly of the stove parts it should be carried

out only by qualified service.

Periodic inspection of the equipment should be carrie

out only by qualified manufacturer’s service.

7.3. DISMANTLING OF COMPONENTS

7.3.1. DOORS DISASSEMBLY

1. Open the doors and lift them fully upwards position to re-

move bottom pin of the hinge from a sleeve.

2. Slide bottom edge of the doors to outside to position bottom

pin of the hinge outside the sleeve. Remove doors in such

position by lowering them slightly to release top pin of the

hinge.

7.3.2. WINDOW PANEL DISMANTLING

It is possible to disassemble the window panel after the doors have

been disassembled. The best way is to disassemble the window panel

when the doors are in horizontal position (e.g. when such doors lie on

the table).

1. Unscrew fixing bolts.

2. Remove upper and bottom side strip and remove the win-

dow panel.

7.4. SHUTTING THE STOVE DOWN

It is recommended completely shutdown the stove and clean the

equipment when each heating season is finished.

8. TROUBLESHOOTING

Some anomalies indicating irregularities in operation can occur

during operation of the equipment. It can be caused by incorrect instal-

lation of the equipment without observation of the applicable building

regulations or provisions of this manual or by external causes e.g. nat-

ural environment.

Below you will find the most frequent causes of incorrect of the

equipment with their solutions.

No ignition in operating igniter:

Too much pellet in the burner,

No pellet in container.

Stove does not start:

Igniter does not heat up as due to power failure or dam-

age,

No pellet in container,

Lack of doors tightness.

Stove blockade:

Too high contamination, you should clean the burner,

ash-pan, combustion chamber,

No pellet in container,

Controller blockade.

Correct operation can be disturbed by an atmospheric condi-

tions (air moisture content, fog, wind, atmospheric pressure) and

sometimes by closely located high facilities.

In case of repeated problems you should turn to chim-

neysweep company to confirm reason for such condition and to

indicate the best solution for the problem.

It is forbidden to use the stove in case of advers

weather conditions, causing a decrease of chimne

draught below 10 Pa.

9. MEASURES IN CASE OF FIRE IN THE FLUE /SOOT IGNI-

TION/.

Systematic cleaning of smoke ducts should be per

formed to prevent soot ignition in the chimney.

Soot ignition in the chimney is burning of particles deposited inside

chimney (flue) channels; the deposits are formed in the course of heat-

ing equipment's operation and were not cleaned by chimney sweeps.

In case of soot fire in chimney the following recommendations should

be observed:

call Fire Brigade at 998 or 112, give information about what

is happening and give detailed directions what is happening

and hot to get to the given building;

disconnect the stove from the electrical supply;

damp a fire in chimney by closing inflow of cold air to the fur-

nace chamber;

close stove's door and cleaning holes tightly to cut off air sup-

ply (due to lack of air the fire will eventually stop);

check the whole chimney channel for any cracks which might

result in fire spread to the rooms;

prepare fire quenching means, e.g. a fire extinguisher, a fire

blanket, a hose connected to the water system, water in a

container;

make rooms and necessary information available to the Fire

Brigade.

It is strictly forbidden to pour water into the chimney

risk of blowout.

Untight chimney channels can be source of burnin

sparks or very hot flue gas, including insensible carbo

monoxide.

Chimneysweep should be called after soot fire in th

chimney to perform cleaning of ducts and to inspec

their technical condition.

10. REMOVAL DUE TO WEAR-OUT

Stove with electric equipment is subject to European Directive

2002/96/EC concerning waste of electrical and electronic equipment,

and in connection with it: marking in accordance with the above-men-

tioned directive /crossed bin/ on waste of electronic and electric equip-

ment is located on the rating plate.

Before scrapping of stove you should disconnect all components

that are subject to selective collection of waste electrical and electronic

equipment for disposal purposes. These components include elec-

tronic controller, feeder drive, fans motors and other electrical and elec-

tronic components with conductors. Collection place should be speci-

fied by the municipal or commune services.

The other elements of a stove have been made of materials neutral

for the environment and are subject to standard waste disposal, mostly

as steel scrap. After worn out of the stove parts connected with screws

should be disassembled by unscrewing and welded parts must be cut.

Take safety precautions during disassembly of the equipment by using

appropriate hand-held and mechanical devices as well as personal pro-

tective equipment (gloves, clothes, apron, glasses, etc.).

11. REMARKS ON DRY STOVE USAGE.

The following rules of safe operation of the dry stove

should be strictly observed and introduced.

1) The dry stove can be used only by adults, who have familiarised

themselves with this operating manual and have been trained in

the scope of usage.

2) It is forbidden for children to be in the neighbourhood of the stove

without adults.

3) Flammable liquids must not be used for torching the fuel. Firing

up in the stove is carried out automatically by an igniter.

4) Flammable materials must not be placed on the stove and in its

vicinity.

5) Power conductor should be led far from heat sources (doors,

flue).

6) It is forbidden to damp a fire in furnace with water.

7) It is forbidden to use stove with cracked window panel.

8) You should use fuel recommended by the manufacturer.

9) Never stand in front of the stove door while opening. Burn risk.

10) While removing ash from the stove, flammable materials cannot

be located closer than 1500 mm from the stove. Ash is to be put

into heat-resistant containers with a lid.

11) After a heating season has finished, the stove and smoke channel

are to be precisely cleaned.

12) Do not use stove with too small chimney draught (below 10 Pa).

13) For connection to external inlet of air and longer break in opera-

tion (over 2 weeks) it is necessary to empty the bin and pellet

feeder.

12. PRODUCT WARRANTY TERMS AND CONDITIONS

1) Placing warranty statement, which contents correspond to the

provisions of this document, the Guarantor - manufacturer of the

product - DEFRO Sp. z o.o. Sp. k. with seat in Warsaw, 00-403

Warszawa, ul. Solec 24/253, entered in the Register of Entrepre-

neurs of the National Court Register by the District Court in War-

saw for the capital city of Warsaw, XII Commercial Division of the

National Register of Entrepreneur under the number KRS

0000620901, NIP: 9591968493, REGON: 363378898, manufac-

turing plant: Ruda Strawczyńska 103A, 26-067 Strawczyn, gives

the Purchaser a warranty for the sold product on terms and con-

ditions specified below.

2) The guarantee refers to a dry stove type .................................

with serial number ............................. (subject of agreement - dry

stove) under the condition that the product has been fully paid.

Due to suitable, proven and unified standards of sales the war-

ranty covers only product purchased in authorized points of sales

of the Guarantor or from authorized distributors. Full list of author-

ized companies is available on the website www.defro.pl.

3) When whole price will be paid and product will be issued to the

user also the warranty card will be issued. In the warranty card is

missing the Purchaser should immediately contact with the Seller

to obtain this document, while its lack has no influence on validity

and period of the warranty given based on this statement, but it

can have an influence on correct, timely processing of obligations

resulting from this warranty by the Guarantor.

4) To allow Guarantor efficient operation the Purchaser should im-

mediately after issuance of the product, send back a copy of cor-

rectly completed Warranty Card to the address of the Guarantor

(Ruda Strawczyńska 103a, 26-067 Strawczyn). Correctly filled

Warranty Card has date, stamp and signatures in designated lo-

cations.

5) The Purchaser receives Warranty Terms and Conditions, War-

ranty Card as well as Operating Manual containing conditions for

boiler's usage, installation guide and parameters regarding the

chimney, fuel and boiler water.

6) The Guarantor guarantees that the equipment works correctly

provided that all conditions specified in the Operating Manual

have been met, especially with respect to parameters applying to

fuel, connection to chimney system. The warranty covers product

used in compliance with its intended use and information provided

in the service manual. Guarantor is not responsible for effect of

normal wear and tear of the product which is connected with op-

eration.

7) The warranty authorizations period commences on the date of is-

suance of the product to the Purchaser and equals:

a) 2 years for correct operation of the equipment,

b) 2 years for claddings made of heat-resisting concrete -

Ceramiton, while the warranty does not cover discoloura-

tions, change of cladding colour, or degradation of top layer

of the coating.

c) 1 year for grate, deflector and gaskets of the fireplace,

d) elements subject to wear-out are not covered by the War-

ranty; these include: ceramic hardened glass, screws, nuts,

handles etc.

8) The Warranty is valid in the Republic of Poland.

9) During the warranty period, the Guarantor ensures free-of-charge

repairs of any physical defects of the product within the period of:

a) 14 days after the fault report, unless the repair requires re-

placement of constructions elements of the product;

b) 30 days after the fault report, if the repair requires replace-

ment of constructions elements of the product;

c) subject to point 3 and 4 of these warranty conditions.

10) If, as a result of considering the warranty claim the defective prod-

uct has been replaced with new one or the significant repairs have

been made, then a new warranty period is applied counting from

the date of delivery of the replaced or repaired product. In case

when only part, belonging to the claimed product, is replaced then

new warranty period is applied only for this part. In other cases

the warranty period is prolonged by a period when operation of

the product was impossible due to filed claim.

11) Registration of any physical fault to be repaired during the war-

ranty period (fault registration) should be made by the Purchaser

immediately after a fault has been found and no later than after

14 days.

12) Any fault is to be registered with the Guarantor (Ruda Straw-

czyńska 103a, 26-067 Strawczyn) by sending a complaint sheet

contained in this operating manual, filled in and stamped by an

authorized point of sale or authorized distributor. The fault regis-

tration should contain:

a) type, capacity, serial number, manufacturer number (the in-

formation is located on the rating plate),

b) date and place of purchase,

c) brief description of fault,

d) detailed address and phone number of Purchaser.

If the following cases are complained about: incorrect combustion

in the device, tar deposits, smoking through the door; the fault

registration should be supplemented with a copy of a chimney

sweep expertise certifying that the flue meets all requirements

specified in the operating manual for a given boiler's capacity.

13) The Guarantor shall not be responsible for exceeding of the peri-

ods mentioned in point 9 above or the Guarantor or its represent-

atives will be ready to remove the defect within the date agreed

with the Purchaser and will not be able to carry it our due to a

reasons not attributable to the Guarantor (e.g. lack of proper ac-

cess to devices, lack of energy or water, force majeure, Pur-

chaser is not present etc.).

14) If the Guarantor, despite being ready to carry the repair, will not

be able to carry out the warranty repair twice because of the rea-

sons attributable to the Purchaser then it is assumed that Pur-

chaser had resigned from the claim included in the guarantee

claim. Notification about the same defect in this mode is not pos-

sible.

15) If the fault complained about cannot be removed and after three

repairs the product is still faulty but can be used, the Purchaser

has the following rights:

a) to obtain discounted price for the product, proportionally to

the use value of the product;

b) replace the product with one free of faults.

16) The product can be replaced if the Guarantor decides it cannot

be repaired.

17) The Guarantor does not accept liability for inappropriate choice of

product with respect to heated area (e.g. device of too low or too

high power with respect to requirements). It is recommended to

choose a device with cooperation with a design office or the Guar-

antor. The Guarantor is not liable for loss of data saved in the

equipment and for economical losses and lost profits.

18) The guarantor will refuse realization of Purchaser’s claims result-

ing from this document in case when:

a) will state damage or ripping of leaden seals,

b) identification of product will be impossible (that is conformity

of presented product with document describing the equip-

ment, replaced or illegible documents),

c) damages resulting from incorrect transport carried out or or-

dered by Purchaser,

d) particular components of the equipment were willfully re-

placed with non-genuine, used etc., repairs outside the au-

thorized service of the Guarantor etc.

e) damages are mechanical, chemical, thermal and they are

not resulting from causes in the sold product.

f) damages concerns wearing parts, especially: screws, nuts,

handles, ceramic and sealing elements,

g) damages resulting from product usage inconsistently with

the operating manual, that is especially when incorrect

equipment operation resulting from lack of chimney draught

or inappropriate power of the equipment,

h) Faults are not significant and do not have impact on the use

value of the product.

19) This warranty does not cover:

a) products used for business purposes or industrial uses;

b) components of electrical equipment;

c) damages caused by the other connected equipment, de-

vices or accessories other than those recommended by the

Guarantor.

d) damages occurred as a result action of external impacts,

among other: by action of force majeure;

e) damages caused by animals,

20) Warranty repairs accepted by the Guarantor are carried out free

of charge. The guarantor can charge the costs connected with

warranty claim only in case when claim is not accepted as a result

of stating circumstances which are listed in points 17 and 18 men-

tioned above.

21) Notification of complaint can be considered positively only in case

of:

a) keeping the time-limits mentioned in this document;

b) fulfilling the other terms and conditions of the warranty;

c) presentation of product proof of purchase - that is invoice or

fiscal receipt, the other proof of purchase, in compliance

with the regulations;

22) Device installation can be carried out by a person holding general

installation qualifications but entry and stamp in the Warranty

Card are required.

23) Device's first start-up, any repairs and other activities, which are

not supposed to be carried out by the User according to the op-

erating manual, can be carried out only by an authorized service

trained by the Guarantor. Device's first start-up is payable by the

Purchaser.

24) Warranty repair is made in the location when the product is oper-

ated. If the claim applies to part of the product, including elec-

tronic equipment /electronic controller, fan etc. then the given part

should be sent to the Guarantor at his expense. Returning faulty

equipment is a condition to accept the claim and replace this

equipment for free. Not returning the above-mentioned part within

seven (7) working days will be a subject to not accept the claim

and to charge its costs to purchaser.

25) Provisions of this document do not limit in any way authorizations

resulting from the claim submitted on the basis of statutory war-

ranty. The warranty also had no influence on the other clamps of

the Purchaser, according to the provisions of law - including these

concerning nonconformity of goods with the contract. Purchaser

can exercise powers from the statutory warranty regardless of

powers resulting from the guarantee. If the purchaser exercises

his powers resulting from the warranty, the period for execution

of powers resulting from the warranty will be suspended from the

date of notice about the defect. This period will be continued from

the date of refusal by the Guarantor about execution of obliga-

tions resulting from the warranty or ineffective lapse of time for

their execution.

26) To all matters not settled in this Warranty Card and document the

provisions of the Civil Code Art. 577 - 581 shall apply.

12.1. WARRANTY CONDITIONS “48H SERVICE”

1) The "48h Service" program covers equipment manufactured by

DEFRO Sp. z o.o. Sp. k.

2) Any complaints are to be made at a sales outlet or directly at the

Company on fax. no. 41 303 80 85, e-mail: serwis@defro.pl, or

by a letter to company’s address.

3) Fault registration can be completed if the Purchaser has a pur-

chase confirmation and has filled in the Warranty Card correctly

including a complaint sheet.

4) The DEFRO Sp. z o.o. Sp. k. "48h service" does its best to re-

move any faults which make it impossible/difficult for the equip-

ment to operate within the period of two business days from the

day of fault registration.

5) Fault removal time may be prolonged for reasons not dependent

on DEFRO Sp. z o.o. Sp. k., such as the necessity of replacement

of construction elements, lack of spare parts at the supplier, ad-

verse weather conditions /force majeure/.

6) Failure to carry out repairs within this period cannot constitute a

ground for any claims against DEFRO Sp. z o.o. Sp. k. and Au-

thorized Service Partner.

7) To facilitate contact with service, service hotline for Customers

has been set up: 509 702 720 and 509 577 900. If you call on

these numbers, you will receive necessary information and help

with any service issue.

We kindly inform that possible replacement of equipment compo-

nent, with the working one, claimed by the user is not unambigu-

ous with admission of equipment user’s warranty claims and does

not end the complaint processing procedure. DEFRO reserves the

right to charge the equipment’s user with component replace-

ment/repair costs, which after expertise/repair was stated as dam-

aged by the factors independent of the boiler’s manufacturer (e.g.

short-circuit in electric system, overvoltage, flooding, mechanical

damages not visible to the naked eye etc.) and which damages

were not able to stated during repairing in location of equipment

operation by the service, within 60 days from date of carrying out

the repair. DEFRO will issue an appropriate invoice for replace-

ment/repair of the subject component with enclosed expertise

protocol. At the same time we inform, that lack of payment for the

invoice including the above-mentioned costs within 14 days from

its issuance results in irrevocable loss of warranty for the used

equipment and this information will be entered into our computer

supervision system for equipment within the warranty period. The

date when the due amount is credited to the bank account given

in the mentioned invoice is treated as payment date.

13. WARRANTY CARD

WARRANTY CARD

Confirmation of equipment's quality and completeness

In accordance with the conditions stated herein, warranty for a dry stove of

OMNIPELL series type ............. operated in compliance with the operating manual has been issued.

Equipment manufacturing number* .............................................................................................................

Equipment power*........................................................................................................ kW

User /name and surname/** .............................................................................................................

Address /street, city, postal code/** .............................................................................................................

.............................................................................................................

tel./fax** ........................................ e-mail** .............................................................................................................

Sale date Installation date

Start-up date

.................................................................... .................................................................... ...................................................................

(stamp and signature of salesperson) (stamp and signature of salesperson) (stamp and signature of company starting up

the stove)

The user confirms that:

the equipment has been delivered as complete;

the device showed no failure during the first start-up carried out by a service company,

has received the Operating Manual and equipment's installation manual with this Warranty Card filled in;

has been familiarised with equipment's operation and maintenance.

.................................................................... ...................................................................

city and data

user signature

* filled by the manufacturer

** filled by the user

The Customer and the installation and service company confirm by their own signature that their personal data can be processed for service register purposes according