Defro Home AQUAPELL User manual
operating manual
dry stove with water system, fired with pellet
DEFRO HOME AQUAPELL
13 kW
translation of original operating manual
issue 4
July 2020
2
DEKLARACJAZGODNOŚCIWE
DECLARATIONOFCONFORMITYEC
nr72/R‐2/01/2017
DEFROSpółkazograniczonąodpowiedzialnościąSpółkakomandytowa
00‐403Warszawa,ul.Solec24/253
Manufacturingplant:
26‐067Strawczyn,RudaStrawczyńska103A
DEKLARUJE/DECLARES
zpełnąodpowiedzialnością,żeprodukt/withallresponsibility,thattheproduct
Pieckominkowynapellet/DryStoveforPellets
DEFROHOMEAQUAPELL13kW
(typ/type)
zaprojektowany,wyprodukowanyiwprowadzonynarynekzgodnieznastępującymidyrektywami:
hasbeendesigned,manufacturedandplacedonthemarketinconformitywithdirectives:
został
RozporządzenieParlamentuEuropejskiego/RegulationoftheEuropeanParliament305/2011
RozporządzenieKomisji(UE)/CommissionRegulation(EU)2015/1185
iniżejwymienionyminormamizharmonizowanymi:
andthatthefollowingrelevantStandards:
PN‐EN14785:2009
dokumentacjatechniczna/technicaldocumentation
Wyróboznaczonoznakiem:
Producthasbeenmarked:
Tadeklaracjazgodnościtraciswąważność,jeżeliwpiecukominkowymwprowadzonozmiany,zostałprzebudowanybeznaszejzgody
lubjestużytkowananiezgodniezinstrukcjąobsługi.Niniejszadeklaracjamusibyćprzekazanawrazzpiecemkominkowymwprzypadku
odstąpieniawłasnościinnejosobie.
ThisDeclarationofConformitybecomesinvalidifanychangeshavebeenmadetotheDryStove,ifitsconstructionhasbeenchangedwith‐
outourpermissionorifthedrystoveisusednotinaccordancewiththeoperatingmanual.ThisDeclarationshallbehandedovertoanew
owneralongwiththetitleofownershipofthedrystove.
Pieckominkowyjestwykonywanyzgodniezdokumentacjątechnicznąprzechowywanąprzez:
DryStovehasbeenmanufacturedaccordingtotechnicaldocumentationkeptby:
DEFROSpółkazograniczonąodpowiedzialnościąSp.k.,Productionplant:26‐067Strawczyn,RudaStrawczyńska103a.
Imięinazwiskoosobyupoważnionejdoprzygotowaniadokumentacjitechnicznej:MariuszDziubeła
Nameofthepersonauthorizedtocompilethetechnicaldocumentation:MariuszDziubeła
Imięinazwiskoorazpodpisosobyupoważnionejdosporządzeniadeklaracjizgodnościwimieniuproducenta:RobertDziubeła
Nameandsignatureofthepersonauthorizedtocompileadeclarationofconformityonbehalfofthemanufacturer:RobertDziubeła
Dwieostatniecyfryroku,wktórymoznakowaniezostałonaniesione:19
Twolastdigitsoftheyearofmarking: 19
Warszawa,13.09.2019
miejsceidatawystawienia
placeanddateofissue.
RobertDziubeła
prezeszarządu/CEO
3
Dear Customer,
We would like to thank you for choosing the high-quality DEFRO prod-
uct which will ensure your safety and operational reliability.
As our customers, you can always count on the help of the DEFRO
Service Centre, which is ready to ensure continuous efficiency of your
stove.
Please note that in order to use the dry stove safely and efficiently, it
is crucial to get familiar with the following directions.
Get familiar with this Operating Manual - useful remarks concern-
ing the proper operation of the dry stove can be found there.
Determine whether all parts have been delivered or the dry stove
has not been damaged during transport.
Check data on the rating plate against the warranty card.
Prior to starting the dry stove, check flue connection against con-
nection recommendations included in this manual and appropri-
ate national regulations.
Basic usage rules are to be obeyed while using the dry stove. Do not
open the doors during operation of the device.
DEFRO Service Centre or Authorized DEFRO Service should be al-
ways contacted when any intervention is necessary because only these
parties have original spare parts and are properly trained within the scope
of installation and operation of DEFRO boilers.
For your safety and boiler use convenience please get acquainted with
this operating manual and send back correctly filled copy of the Warranty
Card to the following address:
DEFRO Sp. z o.o. Sp. k. - Centrum Serwi
-
sowe
Ruda Strawczyńska 103a
26-067 Strawczyn
fax 41 303 91 31
@
serwis@defro.pl
By sending back your Warranty Card, you will be registered in our DE-
FRO heating boilers users database and we will be able to provide you
quick and professional technical support.
If you do not send back a correctly filled in Warranty Card and the dry
stove quality and completeness receipt within the period of up to two weeks
after the date of installation but no longer than within six months, after pur-
chasing, the warranty will become invalid. This results in delays with re-
pairs and the necessity of covering costs of service and travelling ex-
penses.
Thank you for understanding.
Yours sincerely,
DEFRO Sp. z o.o. Sp. k.
Content of this Operating Manual is a property of DEFRO sp. z o.o. Sp. k..
Any copying, duplicating, publishing of content of this Manual
without prior written consent of DEFRO sp. z o.o. Sp. k. is forbidden.
Dear Customer,
We would like to inform you that we make every efforts to offer
products of quality fulfilling the most restrictive standards and warrant-
ing operational safety. All devices are produced in accordance with
the requirements of relevant EU directives and have CE safety mark
confirmed by the Declaration of Conformity EC.
We appreciate all your comments and proposals regarding our
level of service. We appreciate your comments and proposals regard-
ing our devices and the level of service provided by our Partners and
Technical Support and Service.
DEFRO Sp. z o.o. Sp. K
4
Table of Contents
1.INFORMATION.......................................................................................................................................................................................... 5
2.BASIC SAFETY RULES............................................................................................................................................................................. 5
2.1.Safety warnings ............................................................................................................................................................................... 5
2.2.Warnings related to operation........................................................................................................................................................... 6
3.INTENDED USE........................................................................................................................................................................................ 6
4.TECHNICAL SPECIFICATION................................................................................................................................................................... 6
4.1.Design............................................................................................................................................................................................. 6
4.2.Technical data................................................................................................................................................................................. 7
4.3.Equipment....................................................................................................................................................................................... 7
4.4.Fuel parameters............................................................................................................................................................................... 7
4.5.Spare parts...................................................................................................................................................................................... 8
5.TRANSPORT AND INSTALLATION........................................................................................................................................................... 8
5.1.Transport and storage...................................................................................................................................................................... 8
5.2.Working environment ....................................................................................................................................................................... 8
5.3.Connection to external air intake ...................................................................................................................................................... 9
5.4.Installation to flue............................................................................................................................................................................. 9
5.5.Connection to electric system..........................................................................................................................................................10
5.6.Installation in central heating system ...............................................................................................................................................10
6.USAGE AND OPERATION .......................................................................................................................................................................11
6.1.Filling water system with water........................................................................................................................................................11
6.2.First start-up and operation .............................................................................................................................................................11
6.2.1.Stove start-up............................................................................................................................................................................11
6.2.2.Refuelling ..................................................................................................................................................................................11
6.2.3.Damping....................................................................................................................................................................................12
6.2.4.Power failure during operation....................................................................................................................................................12
6.2.5.Lack of water supply during operation.........................................................................................................................................12
7.CLEANING AND MAINTENANCE .............................................................................................................................................................12
7.1.1.Water system ............................................................................................................................................................................12
7.2.Basic operations and cleaning by the user.......................................................................................................................................12
7.2.1.Cleaning before each starting.....................................................................................................................................................12
7.2.2.Every day service ......................................................................................................................................................................13
7.2.3.Every week service....................................................................................................................................................................13
7.2.4.Every month service ..................................................................................................................................................................13
7.2.5.Window panel cleaning ..............................................................................................................................................................13
7.2.6.Doors/gaskets ...........................................................................................................................................................................13
7.2.7.Furnace chamber.......................................................................................................................................................................14
7.2.8.Flue...........................................................................................................................................................................................14
7.3.Periodic inspection by authorized service.........................................................................................................................................14
7.4.Dismantling of components .............................................................................................................................................................14
7.4.1.Doors disassembly ....................................................................................................................................................................14
7.4.2.Window panel dismantling..........................................................................................................................................................14
7.5.Shutting the stove down..................................................................................................................................................................14
8.TROUBLESHOOTING..............................................................................................................................................................................14
9.MEASURES IN CASE OF FIRE IN THE FLUE /SOOT IGNITION/..............................................................................................................14
10.REMOVAL DUE TO WEAR-OUT ..............................................................................................................................................................15
11.REMARKS ON DRY STOVE USAGE........................................................................................................................................................15
12.PRODUCT WARRANTY TERMS AND CONDITIONS................................................................................................................................15
12.1.Warranty conditions “48h Service”...................................................................................................................................................16
13.WARRANTY CARD ..................................................................................................................................................................................19
14.CARRIED OUT WARRANTY REPAIRS AND MAINTENANCE...................................................................................................................20
15.WARRANTY CARD /copy to send back/....................................................................................................................................................21
16.COMPLAINT FORM..................................................................................................................................................................................23
17.COMPLAINT FORM..................................................................................................................................................................................25
18.COMPLAINT FORM..................................................................................................................................................................................27
19.REGISTER OF INSPECTIONS OF SMOKE DUCTS..................................................................................................................................29
5
1. INFORMATION
Operating manual is an integral and essential part of the product
and must be forwarded to the user also in the case when the property
is transmitted. User should carefully read the manual and save it for the
future because all remarks included there are important guidelines con-
cerning safety during installation, usage and maintenance.
Installation of the dry stove must be carried out in accordance with
the mandatory standards in the country of destination, according to
guidelines of the manufacturer and by qualified personnel. Improper
installation of the device can be a reason for personal injuries and dam-
age to property for which the manufacturer is not liable.
The dry stove can be used only for the purpose it was explicitly
intended. Any other use should be treated as inappropriate and in con-
sequence as dangerous.
In case of error during installation, usage or maintenance works
caused by non-observance of the legislation, regulations in force or in-
structions contained in this manual (or others, delivered by the manu-
facturer) the manufacturer rejects any contractual or non-contractual
liability for resulting damages and the warranty for the device becomes
void.
Versions of the publication
Due to the continuous improvement of the product, DEFRO re-
serves the right to update this publication without prior notice.
Content of this Operating Manual is a property of DEFRO. Any
copying, duplicating, publishing of content of this User’s Manual without
the prior written consent of DEFRO is forbidden.
Manual storage and browsing its contents
We recommend to take care of this manual and store it in an easily
and quickly available location. If this manual has been lost, damaged
or destroyed you should request a copy in the sales outlet or directly
from the Manufacturer providing identification data of the product. All
the most important information included in the operating manual are
marked with “bold” and have symbols pointing out user’s attention to
hazards which can be present during operation of the dry stove. Sym-
bols used in the text are explained below:
Danger
!
A direct threat to life and health! Non-compliance with the
recommendations marked in this way and misuse may
result in death or major injuries.
Danger
!
Danger from electrical voltage! Incorrect installation and
incorrect electrical connections may cause danger to life
by electric shock.
Not
e
!
Warning symbol indicating that you should read carefully
and understand the given information, to which it relates.
Non-compliance with these recommendations may result
in major damage to the equipment and create a hazard
for the user or the environment.
Danger
!
A direct threat to health! Non-compliance with the recom-
mendations distinguished in this way may cause a fire or
burns.
Hint
!
Informative symbol. Useful information and hints are
marked in this way.
2. BASIC SAFETY RULES
2.1. SAFETY WARNINGS
The national and local provisions should be met.
Equipment should be installed in compliance with the
legal standards applicable in the given location, region
or country.
The equipment should be used by a person (including
children) of impaired physical, sensory, mental capa-
bilities and by persons without experience and re-
quired knowledge provided that such operation is no
t
carried out under their supervision or after proper in-
struction by a person responsible for their safety.
You should always observe the guidelines given in the
operating manual to ensure the correct use of the
equipment and to prevent accidents.
Operation and adjustment should be carried out b
y
adults. Errors and incorrect setting can cause hazard-
ous situations and/or incorrect operation.
Prior to any operations the user (or any person oper-
ating the equipment) should read and understand
whole contents of this manual.
Equipment should be used only as intended. Each
other use is considered as misuse and hazardous as
a consequence.
The equipment should not be used as a ladder or ob-
ject to lean against.
Prior to installation, you should make sure that the
substrate will resist the force of the equipment consid-
ering its weight.
In case of disturbances in operation, the equipmen
t
can be restarted only when the occurred problem has
been removed and the equipment is brought back t
o
original condition.
The user is fully responsible for misuse of the produc
t
and relieves DEFRO from any civil and criminal liabil-
ity.
All types of modifications or replacement of equipmen
t
parts with non-original components or without authori-
zation may present a risk for the operator and relieve
DEFRO from any civil and criminal liability.
Incorrect installation or maintenance (incompatible
with contents of this manual), can cause injuries o
f
people, animals or property damage. Then DEFRO
shall be relieved of any civil or criminal liability.
Part of the equipment surface is very hot (doors, han-
dle, window panel, flue gas discharge pipe, etc.). You
should avoid direct contact with such components
without suitable protective clothing or protective equip-
ment such as e.g. heat resistant gloves.
Do not touch the window panel after heating up of the
equipment.
Keep children away from the equipment when it is op-
erating because each hot surface can cause burns.
It is forbidden to start-up the equipment when the
doors are opened or the window panel is cracked.
Do not place and dry the underwear on the equipment.
Possible dryers for hanging underwear or simila
r
should be located at an adequate distance from the
equipment - fire hazard.
It is absolutely forbidden to open the doors if the flue
is on fire. Then call the appropriate services.
It is recommended to keep a distance min. 400 mm
between hot parts of the equipment and medium in-
flammable materials; otherwise use commerciall
y
available insulation materials. Apply this hint also fo
r
furniture, curtains etc. Minimum distances are given in
point 5.2 of the operating manual.
6
It is absolutely forbidden to use the flammable liquid
for equipment firing up.
If the substrate, on which the equipment is located, is
made of inflammable materials, such as parquet o
r
floor lining then you should place a protective plate un-
der it (the plate should protrude 250-300 mm from the
front of the equipment).
2.2. WARNINGS RELATED TO OPERATION
Equipment should be shutdown in case of failure or in-
correct operation.
Fuel used in the equipment should meet the conditions
described in this manual.
Internal parts of the equipment should not be washed
with water.
A
void contact with water; above all do not wash an
y
painted surfaces until they are fully cured. The coating
on new devices is not an anti-corrosion coating; heat-
resistant paint achieves its protective properties onl
y
after curing under the influence of heat (after several
ignitions).
Do not expose the body to the action of hot air for a
long period of time. Do not heat excessively the room
where you are staying and where the equipment is in-
stalled. It may have an adverse impact on physical
condition and be a reason for health problems.
Equipment should be installed in rooms with fire pro-
tection and equipped with all required components
such as supply (with air) and flue gas discharge.
Equipment and cladding made of ceramics should be
stored in rooms free from moisture and they cannot be
exposed to adverse effects of the weather.
It is not recommended to place the body of the equip-
ment directly on the floor and if such floor is made o
f
inflammable materials it should be properly insulated.
To facilitate possible interventions by the technical
personnel you should not place the equipment inside
the closed rooms and just by the walls what can als
o
disturb air intake.
A
lways make sure and check whether doors of the
combustion chamber are tightly closed when the
equipment is operating.
Equipment consumes exact amount of air which is re-
quired for combustion process; it is recommended t
o
connect the equipment for air intake from outside us-
ing suitable pipe and through a special outlet located
at the back of the equipment.
ADDITIONAL INFORMATION
In case of any problems, you should contact the sales
outlet or qualified personnel authorized by DEFRO.
Request original spare parts if the repair is necessary.
Use only fuel with properties compatible with the rec-
ommendations of this operating manual.
Check and clean flue gas discharge ducts (a connect-
ing piece to flue) periodically.
Store this manual carefully because it should be avail-
able for a whole period of equipment operation. In
case of sale of giving the equipment to the other user,
you should always make sure whether the product has
the manual enclosed.
Request a new copy from an authorized sales outlet in
DEFRO company if it has been lost.
3. INTENDED USE
Dry stoves MYPELL are intended for combustion of pellet. They
are intended for heating of houses and spaces where they are installed.
They can be also used as an additional source of thermal power.
A dry stove can be connected multiple times.
DEFRO HOME AQUAPEL
L
p
ellet
stove with water sys
-
tem can be operated only after connection to the centra
l
heating system and filling it with water. Only the
n
p
roper heat discharge is ensured. Operation of th
e
equipment without water and outside the CO system re
-
sults in loss of warranty.
4. TECHNICAL SPECIFICATION
4.1. DESIGN
DEFRO HOME AQUAPELL dry stove is fired with pellet and may
be used as a source of hot water for the central heating system. Part
of hot air is emitted directly from the furnace through the window panel
and by radiation through convection holes over the doors and in top
wall of the device More than 80% of heat energy is given back to water
in water system of the stove.
Stove body - walls in contact with fire - is made of heat-resistant
steel sheet. Combustion chamber is encased with water system, which
removes considerable amount of heat and transfers it to water located
inside. Stove is equipped with so-called combustion chamber.
Picture 1.Design of dry stove MYPELL.
Explanatory notes to picture 1:
1 – control panel with display, 2 – pellet container cover, 3 – doors, 4 – glass
sheet, 5 – lock, 6 – STB temperature limiter, 7 – 230 V supply socket, 8 – supply
switch, 9 – air intake socket Φ48 mm, 10 – flue Φ80 mm, 11 – socket Φ1” for
return of water from central heating system, 12 – water system of heat ex-
changer, 13 – container for pellet, 14 – pellet feeder, 15 – pellet discharge pipe,
16 – burner, 17 – igniter, 18 – ash-pan, 19 – socket Φ1” for supply of central
heating system, 20 - diaphragm vessel, 21 – flue gas fan, 22 – stove body, 23
– forced-draught fan.
Furnace chamber is equipped with discharge pellet (16) burner
adapted for combustion of biomass. Fuel required for combustion pro-
cess is transported using automatic feeder (14), which takes the pellet
2
1
3
4
5
11
9
10
7
8
6
17
16
23
18
13
12
20
19
21
22
15
14
7
from the container (13) located behind the combustion chamber. Igniter
(17) located in the furnace, in form of electric heater, initiates an ignition
of fuel supplied during start-up of the stove. Fuel required for combus-
tion is taken from air intake (9) and then supplied to the burner. Hot flue
gas, flowing upwards, flows through the pipes located in top part of the
water system (12). Pipes, heated with flue gas, transfers heat to water,
which supplies central heating system, via connector (19) located in the
upper part of the heat exchanger. Forced draught fan (23) forces airflow
around the combustion chamber with water system, which heats the
environment of the furnace through the convection openings located in
front of the stove over the doors. Flue gases are discharged to the
chimney through a flue (10). Discharge process is supported by a flue
gas fan unit (21).
4.2. TECHNICAL DATA
Table 1. Technical data of stove.
Parameter Unit value
Moc nominalna kW 13.1 (6.0)
Thermal power of water cycle1 kW 10.2 (4.6)
Thermal power to the environment1 kW 2.9 (1.4)
Sprawnośćefficiency1% 95.1% (96.4%)
Seasonal energy efficiency % 91
Emisja CO przy 13% O21 % 0.0098 (0.0081)
Temperatura spalin1°C 84.2 (53.0)
Masa2kg 224
Water capacity l 12
Work pressure bar 1.5
Strumieńmasy spalin dla mocy nominal-
nej1 g/s 8.8 (6.0)
Ciąg minimalny przy mocy nominalnej Pa 12
Diameter of intake mm 48
Średnica czopucha mm 80
Napięcia zasilania V 230
Maksymalny pobór mocy elektrycznej kW ~0.380
Zużycie energii elektrycznej dla mocy
nominalnej1kWh 0.12 (0.08)
Fuel consumption1kg/h 3.0 (1.35)
Fuel tank capacity kg 26
Capacity of diaphragm vessel l 8
Rodzaj ogrzewacza o okresowym spalaniu
Paliwo3pellet with a diameter of 6
mm
1) Values for nominal power are given in brackets.
2) Device weight depends on the selected design version and its equipment.
3) The stove is factory adapted for combustion of pellet with a diameter of 6 mm,
pellet with a diameter of 8 mm may be used after changes of settings in the
controller performed by the authorized service.
A
detailed description of construction, operation an
d
work of the electronic controller and fan is included i
n
the operating manuals enclosed to this documentation.
Recommendations of operating manual of controller
and fan should be unconditionally observed.
Picture 2. Dimensions of the dry stove.
4.3. EQUIPMENT
The dry stove is delivered on a pallet, foil-wrapped and is fully as-
sembled. Scope of delivery can include additional components and
subassemblies, according to the order of the user. Components which
are standard equipment are specified in table 2.
Table 2. Stove equipment MYPELL
Standard equipment of dry stove Unit Quan
tity
Stove operating manual pcs. 1
Operating manual and warranty card for electronic
controller
pcs. 1
Electronic controller pcs. 1
4.4. FUEL PARAMETERS
Sawdust granulate, called pellet, is a primary fuel for the DEFRO
HOME AQUAPELL dry stoveMYPELL. It is recommended to use A1
class pellet in accordance with PN-EN ISO 17225-2:2014-07, with the
following parameters:
granulated product: Ø 6-8 mm
length of granulated product: from 3.15 mm to 40.00
mm,
calorific value: >16.5 MJ/kg
sulphur content: max. 0.03 %
moisture: ≤10 %
ash content: ≤0,7 %
bulk density: >600 kg/m3
During the selection of the pellet user should pay special attention
to fuel from unreliable sources, on the possible content of contamina-
tions in fuel in form of stones or other inflammable inclusions deterio-
rating quality of combustion and increasing failure frequency of the
feeder.
Correct pellet type and assortment ensures:
1054
614
220
222
320
596
563
48
80
199
148
219
147
247
283
588
283
115
225
617
569
8
fault-free operation of stove,
fuel saving in comparison to lower-quality types,
reduced emission of harmful chemical substances.
It is forbidden to burn any other objects on the grate of the auto-
matic furnace.
The stove is factory adapted for combustion of pellet with 6mm
diameter; 8mm pellet may be used after the change of settings of the
electronic controller.
U
se o
f
bad quality fuel or incompatible with the abov
e
-
m
entioned recommendations would cause irregulari
-
t
ies in operation of the equipment and can lead to los
s
o
f warranty and decline of the liability for the product.
D
ry stove is not a furnace intended for combustion o
f
w
astes and forbidden fuels cannot be combusted in it.
C
ompletely emptying of the fuel tank should b
e
a
voided. Minimum level of fuel container’s fill
- 25% o
f
i
ts capacity.
D
EFRO sp. z o.o. Sp. k. does not accept liability fo
r
d
amage caused or improper burning of fuel if the fue
l
u
sed is prohibited.
Condition of fuel container’s cover gasket should be
checked periodically. After closing of the containe
r
the gasket should precisely adhere to the surface.
Clearances and gaps between the cover and fuel
container are forbidden.
Use of 8mm pellet requires making configuration
changes in the electronic controller made by the au-
thorized service.
4.5. SPARE PARTS
To obtain information on the availability of spare parts for dry stove
or inquiries about equipment servicing please contact DEFRO Service
Center or Authorized DEFRO Service.
DEFRO Sp. z o.o. Sp. k.
Service Centre
Ruda Strawczyńska 103a
26-067 Strawczyn
fax 41 303 91 31
@
serwis@defro.pl
5. TRANSPORT AND INSTALLATION
5.1. TRANSPORT AND STORAGE
Dry stove is delivered on a pallet, foil-wrapped and is fully assem-
bled. It is recommended to transport dry stove, in such packing condi-
tion, as close as possible target location for installation, which will min-
imize possibility of damage to device housing.
All remaining parts of the packing should be removed in such a
way that it will not pose any hazard for people and animals.
Appropriate lifts are to be used for lifting and lowering the dry stove.
For transport, the dry stove is to be secured against moving and tilting
on a vehicle's platform by means of belts, wedges and wooden blocks.
The dry stove is to be transported in a vertical position
!
The stove is to be stored in a non-heated room, under a roof and
with efficient ventilation.
Prior to installation it is to be determined if all parts have been de-
livered and if they are in good technical condition.
5.2. WORKING ENVIRONMENT
Dry stove should be installed in com
p
liance with the re
-
quirements of the currently applicable standards and le
-
gal regulations and detailed regulations of target coun
-
try. In Poland, these conditions are regulated by th
e
Regulation of the Minister of Infrastructure of 12 Apri
l
2002 on technical conditions which should be fulfille
d
by buildings and its location. (Journal of Laws no. 75 o
f
2002 item 690 as amended) and Polish Standard PN-E
N
14785:2009 Residential space heating appliances fire
d
by wood pellets. Requirements and test methods.
Dry stove should be installed in suitable location allowing opening
of the doors and carrying out regular maintenance works like cleaning
of stove, connector and chimney. The environment should be:
adapted to operating conditions,
equipped with power supply 230 V/50Hz,
equipped with suitable flue gas exhaust system,
equipped with external ventilation system,
equipped with earthing system with CE certificate.
Correct setting of the stove is necessary to obtain the satisfactory
heating level of the residential unit. Prior to assembly it is necessary to
select suitable position for stove installation. Check minimum safe dis-
tances from materials susceptible to heat or inflammable materials
such as load-bearing walls and other walls or wooden components, fur-
niture etc.
Installation of the dry stove should observe the following safety
rules:
minimum distance 400 mm from side and rear of the medium
inflammable materials,
minimum distance 800 mm from the front wall, where the me-
dium inflammable materials cannot be located.
objects made of highly inflammable materials should be lo-
cated in distance minimum 2000 mm from the furnace
If it is not possible to maintain the above-indicated distances then
you should apply process and building measures to avoid fire hazards.
In case of contact with wooden wall or wall made of other inflammable
material it is appropriate to insulate flue gas discharge pipe.
In case of floor made of inflammable material
s
,
it is ap
-
propriate to prepare a plane protecting the floor and ex-
ecute protection in accordance with the standards ap
-
plicable in the given country.
Picture 3. Minimum safe distances during setting of the dry stove.
Dry stove should be located on substrate with suitable load-bear-
ing capacity. In accordance with the Polish Standards each square me-
ter of the floor slab in single-family building should transfer load of 150
O
dl
e
g
ł
o
ś
ć
o
dmat
e
riał
u
p
aln
e
g
o
Odległość od materiału palnego
w stopniu wysokim
Ochrona na posadzce
200 m m 200 m m
200 mm
400 m m 400 m m
4
0
0
mm
800 mm
2000 mm
400 mm
9
kg. If this condition is fulfilled the dry stove manufactured by DEFRO
can be installed without needing to reinforce the floor slab.
Nonetheless, if you are not sure about the design of floor slab,
where the stove is to be installed, you should absolutely contact with
building designer to reinforce the floor slab or execute special structure
distributing the weight on a larger area.
Flooring in the room, where the dry stove is to be in
-
stalled, should be properly dimensioned, to maintai
n
the load.
To ensure correct operation of dry stove you should ensure suita-
ble inflow of air required for combustion (it is appropriate to ensure ap-
prox. 40 m3/h) in accordance with the installation standards and stand-
ards applicable in the given country. The volume of the surrounding
environment should not be less than 30 m3. You should assume that
combustion of 1 kg of pellet requires ~8 m3of air.
Air should be supplied through fixed openings of minimum 100 cm2
cross section made in the walls (near the stove) and directed to outside.
These openings should be made in a way ensuring that they cannot be
plugged.
Active area of the grille should be selected correspondingly to
power of the stove. It is assumed that is should equal to 40 - 60 cm2
per 1 kW of power of the dry stove. Recommended active surfaces:
equipment power to 10 kW - grille cross-section min. 500
cm2,
equipment power to 15 kW - grille cross-section min. 700
cm2,
equipment power over 15 kW - grille cross-section min. 800-
1200 cm2 and more.
Air can be supplied from adjacent rooms, provided that they are
equipped with external air supply and they are not intended for a bed-
room and bathroom, and where fire hazard is not present, for example:
garages, woodsheds, inflammable materials storage. You should ab-
solutely observe recommendations of the applicable standards.
It is forbidden to install dry stove in bedrooms, bath
-
rooms and other rooms where other heating equipmen
t
without independent air inflow are installed (fireplace,
stove, etc.).
It is also forbidden to set dry stove in explosive atmos
-
pheres.
It is forbidden to cover circulation openings in housin
g
of the dry stove.
5.3. CONNECTION TO EXTERNAL AIR INTAKE
Room, where the dry stove is installed, should be equipped with
inflow of air in the minimum amount required for correct combustion
process and for room ventilation. This can be done by executing fixed
vents in wall directed to the outside or through independent or common
ventilation ducts.
External wall near the stove should have through opening with free
cross-section 100 cm2(opening with 12 cm in diameter or square 10 x
10 cm), protected with grille on the internal and external side, for this
purpose. Furthermore, the air intake should be:
directly connected with the room, where the stove is to be
installed,
protected with grille, metal net or suitable cover not restrict-
ing minimum cross-section,
located in a way preventing plugging it,
located with consideration of proper distances preventing
swirling of air (e.g. with respect to the windows).
Closed combustion chamber allows installation of the MYPELL
stove in rooms equipped with heat recovery. In such case, the stove
should be supplied only with air supplied to air intake directly from out-
side (picture 4). Inlet pipe should have an elbow at its end directed
downwards or protected against the wind. Grilles with small mesh
should not be installed in such case.
Picture 4. Connection of the dry stove MYPELL to external air intake.
For connection to external inlet of air and longer break in opera-
tion (over 2 weeks) it is necessary to empty the bin and pellet feeder.
5.4. INSTALLATION TO FLUE
Dry stove should be connected to an individual flue. Size of chim-
ney draught should equal:
minimum draught −6 ± 1 Pa,
average, recommended draught −12 ± 2 Pa,
maximum draught −15 ± 2 Pa.
During the execution of opening for flue gas discharge pipe you
should consider possible occurrence of inflammable materials. If the
opening will pass through the wooden wall or wall made of material
sensitive to heat then you should obligatory maintain minimum distance
from flammable material (value given on the certification label of the
pipe), with possible additional insulation using proper materials (thick-
ness 1.3 - 5 cm, heat conductivity min. 0.07 W/m °K).
As an alternative is it is recommended to use insulated industrial
pipe, which can be also used outdoors, to avoid occurrence of conden-
sate.
For correct operation connector between the dry stove and flue or
smoke duct should be executed acc. to the below recommendations:
horizontal sections should have a minimum slope 3% to-
wards the stove,
length of horizontal section should be minimum and should
not exceed 2/3 metre,
number of changes of directions, inclusive of use of the “T”
component, should not exceed 4.
Chimney or individual smoke duct should meet the following require-
ments:
be resistant to combustion products, water-proof and suitably
insulated, in compliance with conditions of use,
be made of materials resistant to normal mechanical
stresses, heat, action of combustion products and possible
condensate,
be vertical with change of axis direction not exceeding 45°,
be adequately separated with void space or suitable insula-
tion from combusted and inflammable materials,
have preferably circular internal cross-section: square or rec-
tangular cross-section should have rounded corners with ra-
dius not smaller than 20 mm,
internal cross-section should be constant, free and independ-
ent,
have rectangular cross-section with maximum ratio between
two sides equal to 1.5.
Air inlet connection
(air intake)
10
Picture 5.Example of connection of MYPELL stove to flue with con-
densate discharge.
MYPELL stove characterizes with relatively low temperature of flue
gas in comparison to fireplaces fires with wood. It results in high effi-
ciency but also possibility of condensation from flue gas. Therefore, it
is recommended to connect the stove to flue with discharge of conden-
sate to sewage system.
Due to emission of condensate also flue should be resistant to its
action, therefore it is recommended to use ceramic system chimneys
or chimney with acid-resisting insert.
Active blow-out of flue gases from stove imposes a requirement to
ensure very high tightness of discharge pipes. In case of leaks, flue gas
will get into the room.
Flue gas discharge system from MYPELL dry stov
e
should be tighter than in case of typical systems i
n
stoves without active flue gas removal. Lack of prope
r
tightness will result in penetration of flue gases to th
e
room where the stove is located.
Despite the flue gas discharge is supported by fan uni
t
the dry stove fired with pellet should be connected t
o
the chimney of medium, recommended draught.
It is forbidden to use mechanical exhaust ventilation.
The fireplace insert should not be used if the chimne
y
draught is too low.
5.5. CONNECTION TO ELECTRIC SYSTEM
Electrical installation of the MYPELL dry stove is intended for sup-
ply from mains with 230 V/50 Hz. Room, where the stove is installed,
should be equipped with electrical system 230V/50Hz executed as TN-
C or TN-S systems (with a protective conductor or protective-neutral
conductor) according to the regulations in force. Electric system (with-
out regard for type of installation made) should be ended with plug-in
socket equipped with protective conductor contact. Plug-in socket
should be located in the safe distance from heat emission source.
Using socket without connected protective termina
l
causes electric shock hazard!
A
ll connections to the electric system can be execute
d
only by the electrician having suitable certifications /o
f
the Polish Electricians Association 1kV/.
User is forbidden to take off covers of the electroni
c
controller or fan and to make any interventions or mod
-
ification in electrical connections.
5.6. INSTALLATION IN CENTRAL HEATING SYSTEM
Pellet stove is equipped with water system allowing operation in
the central heating system. Water system surrounds the combustion
chamber from four sides: from the top, on both sides and from the back.
Combustion process is fully automated, which allows automatic
stoppage of operation if the safe temperature of water is exceeded. Dry
stove is ready for operation in closed system because it is equipped
with diaphragm vessel installed inside. The stove is also equipped with
circulation pump, which is installed behind the connector for water re-
turning from the central heating system.
Connection of stove’s water system should be made in compliance
with the applicable standards and regulations and in particular with the
following documents:
The Regulation of the Minister of Infrastructure of 12
March 2009 on technical conditions which should be
fulfilled by buildings and its location.
Standard PN-EN 12828:2006 - Heating systems in
buildings - Designing of water central heating systems;
The central heating system is to meet requirement
s
specified by the Polish Standard PN-91/B-02413 on pro
-
tection of open system water heating devices and pres-
sure vessels.
In case of installation of the stove in a country othe
r
than Poland it is obligatory to apply relevant require
-
ments and standards of this country.
Before installation of the stove you should make a test connection
of water system to the central heating system and then enter working
pressure in the system to check its tightness. Stove should be installed
when all leaks in the water systems have been excluded.
Picture 6presents exemplary connection diagram for water system
of the stove in the heating system.
Picture 6.Diagram of exemplary connection of DEFRO HOME AQUA-
PELL stove to the heating system.
1 – safety valve, 2 – filter, 3 – mixing valve.
Stove’s water system is equipped with one supply connection and
one return connection.
It is required to install thermal protection in the syste
m
p
reventing return of water with temperature below th
e
dew point (50 °C). Lack of such protection leads to dra
-
matic decrease in heating efficiency and damage to th
e
equipment. Failure to observe this recommendatio
n
may cause loss of the warranty.
Any type of thermal protection may be used. If the switching valve
is installed it may be controller by controller of the stove. Valve and
controller will be connected and configured by the fitter.
It is required to installed safety valve in the closed system. Its task
is to protect water system and installation against exceeding of maxi-
mum allowable working pressure. The valve should be factory set to
1.5 bar and should prevent exceeding of maximum operating pressure
by not more than 10%.
Valve should be installed as close as possible to the heat source.
condensate collector
rosette
non-flammable
material
flu
e
mortar
diameter of
connection with flue
cleaning opening
do instalacji CO
do instalacji CO
3
2
1
11
If the allowable pressure is exceeded the safety valve discharges
excess of water and steam through the discharge pipe decreasing
pressure in the system. Therefore, you should ensure safe water and
steam outflow from a safety valve (e.g. to sewage system).
Pellet stove is also equipped with protection against water boiling
in the water system (STB temperature limiter). If, despite the controller
settings, water reaches or exceeds temperature 95ºC, the STB temper-
ature limiter shuts down the supply of whole stove to prevent further
increase of temperature. Activation of STB results in permanent dis-
connection of supply, therefore recovery of normal operation of the
stove, after decreasing temperature of water below the alarm value,
requires activation of STB. Press button after removal of the cap from
the STB.
It is recommended to use safety fittings, so
-
calle
d
safety unit, which consists of safety valve, manomete
r
and vent.
Connections of the water system with the central heating system
should be made using threaded or flanged joints.
Installation of water system of stove by weldin
g
results in loss of warranty!!!
Stove installation should be carried out by perso
n
or company with suitable qualifications and au
-
thorizations.
It is in user’s interest to look after that installatio
n
is made in accordance with the regulations i
n
force and that installing company gives a war
-
ranty for correctness and good quality of work
-
manship what should be confirmed by a stam
p
and sign on the warranty card of the stove.
Hydraulic system of the water system of the stov
e
should be made in compliance with the currentl
y
applicable standards and regulations. All nationa
l
and local provisions should be met!
6. USAGE AND OPERATION
Combustion chamber should be closed during operation of the
stove. So, it is forbidden to open the doors when flame is burning in the
burner.
6.1. FILLING WATER SYSTEM WITH WATER
Make sure that CO system is correctly filled with water, which
should be clean, clear and without any admixtures prior to start-up. Fill-
ing water system with water should be carried out only when it has been
cooled down.
Water quality has essential influence on life of the water system
and whole central heating system Water should have the following pa-
rameters:
pH reaction:
o8.0 ÷ 9.5 - in steel and cast iron systems;
o8.0 ÷ 9.0 – made of copper and mixed materials
steel/copper;
o8.0 ÷ 8.5 - for systems with aluminum radiators;
total hardness < 20 °f,
free oxygen content <0.1 mg/l, recommended <0.05mg/l,
chlorides content <60mg/l.
Before connecting stove with water system to old cen
-
tral heating system user should carry out flushing to re
-
move sludge remaining in the radiators and pipes.
Fill the system with water prior to firing up of the fireplace. Filling
with water should be carried our using installed fixtures for filling and
emptying, which should be located in the lowest point of the heating
system. This process should be carried out slowly in order to deaerate
the system.
To check if the system has been filled with water, the straight-run
valve located on the signalling pipe should be opened for a few sec-
onds. Continuous water outflow means the system has been filled in
correctly. Any water refills should take place in the stove's inactivity
period.
It is unacceptable and strictly forbidden to refil
l
water during DEFRO HOME AQUAPELL stove'
s
operation, especially when its temperature is hig
h
as it may lead to its damage or crack.
Water can be refilled only due to its loses by evap
-
oration. Other decrements such as system leakag
e
are inadmissible as they may lead to creation o
f
boiler scale resulting in permanent damage of th
e
water system.
6.2. FIRST START-UP AND OPERATION
6.2.1. STOVE START-UP
A
bsolutely, before each starting of ignition function i
n
the controller the burner should be empty (no pelle
t
may be located inside).
1) Turn on power supply.
2) For start-up with an empty feeder (first start-up or start-up when
whole fuel from the container has been used up) you should start-
up pellet feeder (endless screw):
a) press button ,
b) using buttons select Menu Customization
Man-
ual Load,
c) press again ,
d) using buttons select ON option and confirm pressing
.
3) Shutdown the endless screw using OFF option when you head
pellet falling into the burner.
4) Return to the main menu with a button .
5) Switch on Ignition with button. Successive stages of com-
bustion cycle will be carried out automatically.
6) Please inspect size and brightness of the flame for 15-20 minutes
during combustion process, when stove is in “operation” mode.
It should have length approx. 20-40cm during operation with
100% rated power - depending on size of the stove (burner).
More information concerning servicing the controller is included in
the NG01 HYDRO controller’s operating manual.
Housing components will be very hot during operation.
You must exercise caution.
6.2.2. REFUELLING
Fuel should be refilled on regular basis to ensure that is level does
not fall below 10-25% of maximum loading. Use caution during refuel-
ling, in particular when the stove is hot. After opening cover of the con-
tainer the pellet should be added vigorously, with short breaks allowing
proper setting of the fuel. Close the cover tightly as soon as the refuel-
ling is completed, in particular when the stove is in operation.
Avoid contact of pellet packaging (e.g. bags) with hot components
of the stove. Take care to avoid getting other materials than pellet into
the container. Pieces of fuel larger than allowable size of the pellet may
result in jamming or damage of mechanism of the feeder.
It is forbidden to use other types of fuel than pellet. Fuel should be
stored in a safe distance from the stove (minimum 2 m from the stove).
SET
SET
SET
ESC
12
6.2.3. DAMPING
Routine damping of the stove is based on selection of the Damp-
ing function from controller menu. The controller will lock fuel feeding
and the stove will be damped after combustion of current dose of the
fuel in the burner. Power shutdown will also result in damping a stove
after fuel in the burner will be burnt.
If it is necessary to quickly damp a flame you should charge fur-
nace chamber with dry sand or ash after power supply shutdown. It is
not allowed to damp a flame by pouring it with water because it may
damage components of the equipment.
A
fter a longer break in equipment’s operation yo
u
should check flow capacity of the flue.
6.2.4. POWER FAILURE DURING OPERATION
Fans and feeder will stop operation in case of power failure during
stove operation. Fuel dose in the burner should be burnt-out and flue
gas removed by a chimney draught. This will ensure safe shutdown of
the stove. Apply damping (chapter 6.2.3) is necessary (lack of suitable
draught).
6.2.5. LACK OF WATER SUPPLY DURING OPERATION
If user of the stove notifies water deficiency in the heating system
then it is absolutely necessary to disconnect the stove from electric
supply. Stove can be restarted when the fault is removed from the heat-
ing system and the controller is operating normally and there is no error
message.
If there is considerable water loss from the heating system (or user
does not respond to such loss) then the operation of correctly working
stove will be stopped by the controller. Stop occurs after exceeding of
one of the limiting temperatures:
water temperature in boiler,
flue gases temperature.
The controller will switch to automatic damping and will not allow
further use of the stove and will display an error message. Recovery of
normal operation of the stove is possible after restart of the controller
by authorized service after the fault is removed.
In case of failure of the controller, sensors or other events, which
may cause that the stove is continuously heating the system, causing
water losses, the increasing temperature will activate the STB limiter,
which will disconnect supply from the stove and will prevent damage of
the stove and central heating system.
7. CLEANING AND MAINTENANCE
A
ll operations related to cleaning of all component
s
should be carried out when the stove is completel
y
cold. It is required to use protective gloves.
It is a good practice to ensure good ventilation of th
e
room during cleaning of the fireplace.
7.1.1. WATER SYSTEM
At least twice a year you should carry out inspection and mainte-
nance of all components ensuring safe operation of the water unit and
central heating system, including safety valve and thermal safety valve.
If longer break in operation of stove is planned and if it is possible that
temperature will fall below 0°C then you should discharge water from
the central heating system to prevent freezing of water in the system
and its damage. Check filling of the central heating system with water
prior to each start up after longer break in operation of the stove.
At least twice a year you should carry out inspec-
tion and maintenance of safety valve, therma
l
safety valve and other components ensuring saf
e
operation of the water system and whole centra
l
heating system.
Check level of water in the central heating syste
m
after each longer break in operation of the DEFR
O
HOME AQUAPELL stove.
7.2. BASIC OPERATIONS AND CLEANING BY THE USER.
Any service and maintenance works are to be carried out with me-
ticulous care and only by adults familiarized with this manual. The dry
stove should not be cleaned in the presence of children.
A
ny service and maintenance works are to be carrie
d
out with meticulous care and only by adults familiarize
d
with this manual. The dry stove should not be cleane
d
in the presence of children.
7.2.1. CLEANING BEFORE EACH STARTING
Prior to every successive start-up of the equipment the ash con-
tainer should be cleaned and emptied, handling the ash with due care.
Remove ash-pan for this purpose and remove the remaining dust. Dust
can be removed using vacuum cleaner only if it is completely cold. Use
vacuum cleaner adapted to removing the particles of a specified size
for this purpose.
Remove the ash-pan to outside. Empty the ash-pan and remove
the dust from ash-pan recess. Rotate ash-pan cover’s handle by
90 degrees.
Deflect cover of ash-pan downwards
13
Take out ash-pan drawer and remove the dust.
Re-install the ash container below the grate after the cleaning and
clean ash-pan cover.
7.2.2. EVERY DAY SERVICE
1. Burner inspection - check whether the openings in burner bottom
have proper flow capacity. If they are blocked then you should
remove the burner from the recess and clean the openings using
a poker, then remove ash using a vacuum cleaner;
Lift the burner and then take it out.
Clean opening on bottom and sides of the burner using a
poker.
2. Inspection of fuel level - check whether pellet level in the con-
tainer is not lower than minimum level 25% of container capacity
and refill if it is lower. Close the container flap tightly when after
fuel refiling.
3. During refuelling you should pull up and down two buttons located
under top cover several times (picture below). They are respon-
sible for cleaning of stove pipe by turbulizers moving inside.
7.2.3. EVERY WEEK SERVICE
1. Ash-pan cleaning - remove ash using e.g. proper vacuum cleaner
if necessary.
2. Removal of dust from heat exchanger chamber - if ash has been
accumulated in the chamber it should be removed.
7.2.4. EVERY MONTH SERVICE
If the stove is used extensively then you should remove the soot
from chamber with heat exchangers at least once a month. Soot re-
moval improves flow of smoke and quality of stove performance.
Clean also chamber under the ash-pan, where the dirt is accumu-
lating during movement of turbilizers.
1. Open the doors and open ash-pan cover (chapter 7.2.1).
2. Clean chamber under the ash-pan drawer.
7.2.5. WINDOW PANEL CLEANING
It is recommended use dry brush to clean the ceramic glass. If the
contamination is significant use suitable cleaning agent spray and
spray little amount and then clean the window panel with a cloth.
Do not use abrasive products and do not spray th
e
p
roduct for window panel cleaning on painted parts an
d
gaskets of fireproof doors (cord made of ceramic fiber).
Do not open doors to clean the window panel durin
g
operation of the fireplace. Cleaning of window panel i
s
possible only when the equipment is cold.
7.2.6. DOORS/GASKETS
Abrasive surfaces of doors and closing mechanism should be oc-
casionally lubricated with graphite grease. Carry out inspection and
14
cleaning of whole stove prior to each heating season. Pay special at-
tention to condition of gaskets, replace them if necessary.
7.2.7. FURNACE CHAMBER
Clean furnace chamber of the stove periodically, depending on
moisture content and type of pellet used.
7.2.8. FLUE
In compliance with applicable regulations, you should clean the
flue two times a year. Flue should be cleaned by a chimnysweep com-
pany and this fact should be documented in this manual.
Flue gases coming out of blocked chimney are danger
-
ous. Chimney and connector should be kept clean.
They should be cleaned before each heating season.
A
fter a longer break in equipment’s operation yo
u
should check flow capacity of the flue.
7.3. PERIODIC INSPECTION BY AUTHORIZED SERVICE
After the heating season, it is necessary to clean several compo-
nents of the stove (combustion chamber, fan, container), including the
components where the flue gas flows through. This cleaning is obliga-
tory and is intended to remove all combustion residues. Because the
inspection requires disassembly of the stove parts it should be carried
out only by qualified service.
Periodic inspection of the equipment should be car
-
ried out only by a qualified manufacturer’s service.
7.4. DISMANTLING OF COMPONENTS
7.4.1. DOORS DISASSEMBLY
1) Open and lift the door up so that the lower pin comes out of the
hinge hole.
2) Tilt the door by sliding the bottom of the door out of the oven so
that the bottom pin is outside the door frame.
3) Lower the door leaf so that the upper pin comes out of the hinge
hole and remove the door in this position.
7.4.2. WINDOW PANEL DISMANTLING
It is possible to disassemble the window panel after the doors have
been disassembled. The best way is to disassemble the window panel
when the doors are in horizontal position (e.g. when such doors lie on
the table).
Picture 7.Window panel dismantling of DEFRO HOME AQUAPELL
stove.
7.5. SHUTTING THE STOVE DOWN
It is recommended completely shutdown the stove and clean the
equipment when each heating season is finished.
8. TROUBLESHOOTING
Some anomalies indicating irregularities in operation can occur
during operation of the equipment. It can be caused by incorrect instal-
lation of the equipment without observation of the applicable building
regulations or provisions of this manual or by external causes e.g. nat-
ural environment.
Below you will find the most frequent causes of incorrect of the
equipment with their solutions.
No ignition in operating igniter:
Too much pellet in the burner,
No pellet in container.
Stove does not start:
Igniter does not heat up as due to power failure or damage,
No pellet in container,
Lack of doors tightness.
Stove blockade:
Too high contamination, you should clean the burner, ash-
pan, combustion chamber,
No pellet in container,
Controller blockade.
Correct operation can be disturbed by an atmospheric condi-
tions (air moisture content, fog, wind, atmospheric pressure) and
sometimes by closely located high facilities.
In case of repeated problems you should turn to chim-
neysweep company to confirm reason for such condition and to
indicate the best solution for the problem.
9. MEASURES IN CASE OF FIRE IN THE FLUE /SOOT IGNI-
TION/.
Systematic cleaning of smoke ducts should be per
-
formed to prevent soot ignition in the chimney.
Soot ignition in the chimney is burning of particles deposited inside
chimney (flue) channels; the deposits are formed in the course of heat-
ing equipment's operation and were not cleaned by chimney sweeps.
In case of soot fire in chimney the following recommendations should
be observed:
call Fire Brigade at 998 or 112, give information about what
is happening and give detailed directions what is happening
and hot to get to the given building;
disconnect the stove from the electrical supply;
damp a fire in chimney by closing inflow of cold air to the fur-
nace chamber;
close stove's door and cleaning holes tightly to cut off air sup-
ply (due to lack of air the fire will eventually stop);
check the whole chimney channel for any cracks which might
result in fire spread to the rooms;
prepare fire quenching means, e.g. a fire extinguisher, a fire
blanket, a hose connected to the water system, water in a
container;
make rooms and necessary information available to the Fire
Brigade.
15
It is strictly forbidden to pour water into the chimney
-
risk of blowout.
Untight chimney channels can be source of burnin
g
sparks or very hot flue gas, including insensible carbo
n
monoxide.
Chimneysweep should be called after soot fire in th
e
chimney to perform cleaning of ducts and to inspec
t
their technical condition.
10. REMOVAL DUE TO WEAR-OUT
Stove with electric equipment is subject to European Directive
2002/96/EC concerning waste of electrical and electronic equipment,
and in connection with it: marking in accordance with the above-men-
tioned directive /crossed bin/ on waste of electronic and electric equip-
ment is located on the rating plate.
Before scrapping of stove you should disconnect all components
that are subject to selective collection of waste electrical and electronic
equipment for disposal purposes. These components include elec-
tronic controller, feeder drive, fans motors and other electrical and elec-
tronic components with conductors. Collection place should be speci-
fied by the municipal or commune services.
The other elements of a stove have been made of materials neutral
for the environment and are subject to standard waste disposal, mostly
as steel scrap. After worn out of the stove parts connected with screws
should be disassembled by unscrewing and welded parts must be cut.
Take safety precautions during disassembly of the equipment by using
appropriate hand-held and mechanical devices as well as personal pro-
tective equipment (gloves, clothes, apron, glasses, etc.).
11. REMARKS ON DRY STOVE USAGE.
The following rules of safe operation of the dry stove
s
should be strictly observed and introduced.
1) The dry stove can be used only by adults, who have familiarised
themselves with this operating manual and have been trained in
the scope of usage.
2) It is forbidden for children to be in the neighbourhood of the stove
without adults.
3) Flammable liquids must not be used for torching the fuel; only
solid fuel (e.g. tourist), paper can be used etc.
4) Flammable materials must not be placed on the stove and in its
vicinity.
5) Power conductor should be led far from heat sources (doors,
flue).
6) It is forbidden to damp a fire in furnace with water.
7) It is forbidden to use stove with cracked window panel.
8) You should use fuel recommended by the manufacturer.
9) Never stand in front of the stove door while opening. Burn risk.
10) While removing ash from the stove, flammable materials cannot
be located closer than 1500 mm from the stove. Ash is to be put
into heat-resistant containers with a lid.
11) After a heating season has finished, the stove and smoke channel
are to be precisely cleaned.
12) For connection to external inlet of air and longer break in opera-
tion (over 2 weeks) it is necessary to empty the bin and pellet
feeder.
12. PRODUCT WARRANTY TERMS AND CONDITIONS
1) Placing warranty statement, which contents correspond to the
provisions of this document, the Guarantor - manufacturer of the
product - DEFRO Sp. z o.o. Sp. k. with seat in Warsaw, 00-403
Warszawa, ul. Solec 24/253, entered in the Register of Entrepre-
neurs of the National Court Register by the District Court in War-
saw for the capital city of Warsaw, XII Commercial Division of the
National Register of Entrepreneur under the number KRS
0000620901, NIP: 9591968493, REGON: 363378898, manufac-
turing plant: Ruda Strawczyńska 103A, 26-067 Strawczyn, gives
the Purchaser a warranty for the sold product on terms and con-
ditions specified below.
2) The guarantee refers to a dry stove type .................................
with serial number ............................. (subject of agreement - dry
stove) under the condition that the product has been fully paid.
Due to suitable, proven and unified standards of sales the war-
ranty covers only product purchased in authorized points of sales
of the Guarantor or from authorized distributors. Full list of author-
ized companies is available on the website www.defro.pl.
3) When whole price will be paid and product will be issued to the
user also the warranty card will be issued. In the warranty card is
missing the Purchaser should immediately contact with the Seller
to obtain this document, while its lack has no influence on validity
and period of the warranty given based on this statement, but it
can have an influence on correct, timely processing of obligations
resulting from this warranty by the Guarantor.
4) To allow Guarantor efficient operation the Purchaser should im-
mediately after issuance of the product, send back a copy of cor-
rectly completed Warranty Card to the address of the Guarantor
(Ruda Strawczyńska 103a, 26-067 Strawczyn). Correctly filled
Warranty Card has date, stamp and signatures in designated lo-
cations.
5) The Purchaser receives Warranty Terms and Conditions, War-
ranty Card as well as Operating Manual containing conditions for
boiler's usage, installation guide and parameters regarding the
chimney, fuel and boiler water.
6) The Guarantor guarantees that the equipment works correctly
provided that all conditions specified in the Operating Manual
have been met, especially with respect to parameters applying to
fuel, connection to chimney system. The warranty covers product
used in compliance with its intended use and information provided
in the service manual. Guarantor is not responsible for the effect
of normal wear and tear of the product which is connected with
operation.
7) The warranty authorizations period commences on the date of is-
suance of the product to the Purchaser and equals:
a) 2 years for correct operation of the equipment,
b) 2 years for claddings made of heat-resisting concrete -
Ceramiton, while the warranty does not cover discoloura-
tions, change of cladding colour, or degradation of top layer
of the coating.
c) 1 year for grate, deflector and gaskets of the fireplace,
d) elements subject to wear-out are not covered by the War-
ranty; these include: ceramic hardened glass, screws, nuts,
handles etc.
8) The Warranty is valid in the Republic of Poland.
9) During the warranty period, the Guarantor ensures free-of-charge
repairs of any physical defects of the product within the period of:
a) 14 days after the fault report, unless the repair requires re-
placement of constructions elements of the product;
b) 30 days after the fault report, if the repair requires replace-
ment of constructions elements of the product;
c) subject to point 3 and 4 of these warranty conditions.
If, as a result of considering the warranty claim the defective prod-
uct has been replaced with new one or the significant repairs have
been made, then a new warranty period is applied counting from
the date of delivery of the replaced or repaired product. In case
when only part, belonging to the claimed product, is replaced then
new warranty period is applied only for this part. In other cases
the warranty period is prolonged by a period when operation of
the product was impossible due to filed claim.
10) Registration of any physical fault to be repaired during the war-
ranty period (fault registration) should be made by the Purchaser
immediately after a fault has been found and no later than after
14 days.
11) Any fault is to be registered with the Guarantor (Ruda Straw-
czyńska 103a, 26-067 Strawczyn) by sending a complaint sheet
contained in this operating manual, filled in and stamped by an
16
authorized point of sale or authorized distributor. The fault regis-
tration should contain:
a) type, capacity, serial number, manufacturer number (the in-
formation is located on the rating plate),
b) date and place of purchase,
c) brief description of fault,
d) detailed address and phone number of Purchaser.
12) If the following cases are complained about: incorrect combustion
in the device, tar deposits, smoking through the door; the fault
registration should be supplemented with a copy of a chimney
sweep expertise certifying that the flue meets all requirements
specified in the operating manual for a given boiler's capacity.
13) The Guarantor shall not be responsible for exceeding of the peri-
ods mentioned in point 9 above or the Guarantor or its represent-
atives will be ready to remove the defect within the date agreed
with the Purchaser and will not be able to carry it our due to a
reasons not attributable to the Guarantor (e.g. lack of proper ac-
cess to devices, lack of energy or water, force majeure, Pur-
chaser is not present etc.).
14) If the Guarantor, despite being ready to carry the repair, will not
be able to carry out the warranty repair twice because of the rea-
sons attributable to the Purchaser then it is assumed that Pur-
chaser had resigned from the claim included in the guarantee
claim. Notification about the same defect in this mode is not pos-
sible.
15) If the fault complained about cannot be removed and after three
repairs the product is still faulty but can be used, the Purchaser
has the following rights:
a) to obtain discounted price for the product, proportionally to
the use value of the product;
b) replace the product with one free of faults.
16) The product can be replaced if the Guarantor decides it cannot
be repaired.
17) The Guarantor does not accept liability for inappropriate choice of
product with respect to heated area (e.g. device of too low or too
high power with respect to requirements). It is recommended to
choose a device with cooperation with a design office or the Guar-
antor. The Guarantor is not liable for loss of data saved in the
equipment and for economical losses and lost profits.
18) The guarantor will refuse realization of Purchaser’s claims result-
ing from this document in case when:
a) will state damage or ripping of leaden seals,
b) identification of product will be impossible (that is conformity
of presented product with a document describing the equip-
ment, replaced or illegible documents),
c) damages resulting from incorrect transport carried out or or-
dered by Purchaser,
d) particular components of the equipment were willfully re-
placed with non-genuine, used etc., repairs outside the au-
thorized service of the Guarantor etc.
e) damages are mechanical, chemical, thermal and they are
not resulting from causes in the sold product.
f) damages concerns wearing parts, especially: screws, nuts,
handles, ceramic and sealing elements,
g) damages resulting from product usage inconsistently with
the operating manual, that is especially when incorrect
equipment operation resulting from lack of chimney draught
or inappropriate power of the equipment,
h) Faults are not significant and do not have impact on the use
value of the product.
19) This warranty does not cover:
a) products used for business purposes or industrial uses;
b) components of electrical equipment;
c) damages caused by the other connected equipment, de-
vices or accessories other than those recommended by the
Guarantor.
d) damages occurred as a result action of external impacts,
among others: by action of force majeure.
e) damages caused by animals,
20) Warranty repairs accepted by the Guarantor are carried out free
of charge. The guarantor can charge the costs connected with
warranty claim only in case when claim is not accepted as a result
of stating circumstances which are listed in points 17 and 18 men-
tioned above.
21) Notification of complaint can be considered positively only in case
of:
a) keeping the time-limits mentioned in this document;
b) fulfilling the other terms and conditions of the warranty;
c) presentation of product proof of purchase - that is invoice or
fiscal receipt, the other proof of purchase, in compliance
with the regulations;
22) Device installation can be carried out by a person holding general
installation qualifications but entry and stamp in the Warranty
Card is required.
23) Device's first start-up, any repairs and other activities, which are
not supposed to be carried out by the User according to the op-
erating manual, can be carried out only by an authorized service
trained by the Guarantor. Device's first start-up is payable by the
Purchaser.
24) Warranty repair is made in the location when the product is oper-
ated. If claim applies to part of the product, including electronic
equipment /electronic controller, fan etc. then the given part
should be sent to the Guarantor at his expense. Returning faulty
equipment is a condition to accept the claim and replace this
equipment for free. Not returning the above-mentioned part within
seven (7) working days will be a subject to not accept the claim
and to charge its costs to purchaser.
25) Provisions of this document do not limit in any way authorizations
resulting from the claim submitted on the basis of statutory war-
ranty. The warranty also had no influence on the other clamps of
the Purchaser, according to the provisions of law - including these
concerning nonconformity of goods with the contract. Purchaser
can exercise powers from the statutory warranty regardless of
powers resulting from the guarantee. If the purchaser exercises
his powers resulting from the warranty, the period for execution
of powers resulting from the warranty will be suspended from the
date of notice about the defect. This period will be continued from
the date of refusal by the Guarantor about execution of obliga-
tions resulting from the warranty or ineffective lapse of time for
their execution.
26) To all matters not settled in this Warranty Card and document the
provisions of the Civil Code Art. 577 - 581 shall apply.
12.1. WARRANTY CONDITIONS “48H SERVICE”
1) The "48h Service" program covers equipment manufactured by
DEFRO Sp. z o.o. Sp. k.
2) Any complaints are to be made at a sales outlet or directly at the
Company on fax. no. 41 303 80 85, e-mail: serwis@defro.pl, or
by a letter to company’s address.
3) Fault registration can be completed if the Purchaser has a pur-
chase confirmation and has filled in the Warranty Card correctly
including a complaint sheet.
4) The DEFRO Sp. z o.o. Sp. k. "48h service" does its best to re-
move any faults which make it impossible/difficult for the equip-
ment to operate within the period of two business days from the
day of fault registration.
5) Fault removal time may be prolonged for reasons not dependent
on DEFRO Sp. z o.o. Sp. k., such as the necessity of replacement
of construction elements, lack of spare parts at the supplier, ad-
verse weather conditions /force majeure/.
6) Failure to carry out repairs within this period cannot constitute a
ground for any claims against DEFRO Sp. z o.o. Sp. k. and Au-
thorized Service Partner.
7) To facilitate contact with service, service hotline for Customers
has been set up: 509 702 720 and 509 577 900. If you call on
these numbers, you will receive the necessary information and
help with any service issue.
We kindly inform that possible replacement of equipment compo-
nent, with the working one, claimed by the user is not unambigu-
ous with admission of equipment user’s warranty claims and does
17
not end the complaint processing procedure. DEFRO reserves the
right to charge the equipment’s user with component replace-
ment/repair costs, which after expertise/repair was stated as dam-
aged by the factors independent of the boiler’s manufacturer (e.g.
short-circuit in electric system, overvoltage, flooding, mechanical
damages not visible to the naked eye etc.) and which damages
were not able to stated during repairing in location of equipment
operation by the service, within 60 days from date of carrying out
the repair. DEFRO will issue appropriate invoice for replace-
ment/repair of the subject component with enclosed expertise
protocol. At the same time we inform, that lack of payment for the
invoice including the above mentioned costs within 14 days from
its issuance results in irrevocable loss of warranty for the used
equipment and this information will be entered into our computer
supervision system for equipment within the warranty period. The
date when the due amount is credited to the bank account given
in the mentioned invoice is treated as payment date.
18
19
13. WARRANTY CARD
WARRANTY CARD
Confirmation of equipment's quality and completeness
In accordance with the conditions stated herein, warranty for a dry stove MYPELL has been issued
type ............................................. operated in accordance with the operating manual.
Equipment manufacturing number* .............................................................................................................
Equipment power*........................................................................................................ kW
User /name and surname/** .............................................................................................................
Address /street, city, postal code/** .............................................................................................................
.............................................................................................................
tel./fax** ........................................ e-mail** .............................................................................................................
Sale date Installation date
Start-up date
.................................................................... .................................................................... ...................................................................
(stamp and signature of salesperson) (stamp and signature of salesperson) (stamp and signature of company starting up
the stove)
The user confirms that:
the equipment has been delivered as complete;
the device showed no failure during the first start-up carried out by a service company,
has received the Operating Manual and equipment's installation manual with this Warranty Card filled in;
has been familiarised with equipment's operation and maintenance.
.................................................................... ...................................................................
city and data
user signature
* filled by the manufacturer
** filled by the user
The Customer and the installation and service company confirm by their own signature that their personal data can be processed for service register purposes according
to the art. 6 section 1, letter a of the General Data Protection Regulation of 27 April 2016 (EU L 119, 04.05.2016).
DEFRO Spółka z ograniczonąodpowiedzialnościąSp. k.
• 00-403 Warszawa, ul. Solec 24/253 • tel. 041 303 80 85 • fax 041 303 91 31 • biuro@defro.pl • www.defro.pl •
20
14. CARRIED OUT WARRANTY REPAIRS AND MAINTENANCE.
No. date fault description, repaired element,
description of repairs comments Stamp and signature
of Service
1.
2.
3.
4.
5.
6.
7.
8.
9.
10
.
Table of contents
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