Defro Home MYPELL User manual

□

DEKLARACJA ZGODNOŚCI WE
DECLARATION OF CONFORMITY EC
nr DH 17/P2/01/2022
DEFRO R. Dziubeła spółka komandytowa
26-067 Strawczyn, Ruda Strawczyńska 103A
DEKLARUJE / DECLARES
z pełną odpowiedzialnością, że produkt / with all responsibility, that the product
Ogrzewacz pomieszczeń opalany pelletami / Pellet heating stove
DEFRO HOME MYPELL 9 kW
(typ/type DEFRO HOME MYPELL)
został zaprojektowany, wyprodukowany i wprowadzony na rynek zgodnie z następującymi dyrektywami:
has been designed, manufactured and placed on the market in conformity with directives:
Rozporządzenie Parlamentu Europejskiego 305/2011 / Regulation of the European Parliament 305/2011
Dyrektywa ErP 2009/125/WE / Directive ErP 2009/125/WE
Rozporządzenie Delegowane Komisji (UE) 2015/1186 / Commission Delegated Regulations (EU) 2015/1186
Rozporządzenie Komisji (UE) 2015/1185 / Commission Regulation (EU) 2015/1185
i niżej wymienionymi normami zharmonizowanymi:
and that the following relevant Standards:
PN-EN 14785:2009
dokumentacja techniczna / technical documentation
Wyrób oznaczono znakiem:
Product has been marked:
Ta deklaracja zgodności traci swą ważność, jeżeli w piecu kominkowym DEFRO HOME MYPELL wprowadzono zmiany, został prze-
budowany bez naszej zgody lub jest użytkowany niezgodnie z instrukcją obsługi. Niniejsza deklaracja musi być przekazana wraz z piecem
kominkowym w przypadku odstąpienia własności innej osobie.
This Declaration of Conformity becomes invalid if any changes have been made to the DEFRO HOME MYPELL Dry Stove, if its construction
has been changed without our permission or if the dry stove is used not in accordance with the operating manual. This Declaration shall be
handed over to a new owner along with the title of ownership of the dry stove.
Ogrzewacz pomieszczeń opalany pelletami DEFRO HOME MYPELL jest wykonywany zgodnie z dokumentacją techniczną przechowywaną
przez:
DEFRO HOME MYPELL Pellet heating stove has been manufactured according to technical documentation kept by:
DEFRO R. Dziubeła spółka komandytowa, 26-067 Strawczyn, Ruda Strawczyńska 103a.
Imię i nazwisko osoby upoważnionej do przygotowania dokumentacji technicznej: Mariusz Dziubeła
Name of the person authorized to compile the technical documentation: Mariusz Dziubeła
Imię i nazwisko oraz podpis osoby upoważnionej do sporządzenia deklaracji zgodności w imieniu producenta: Robert Dziubeła
Name and signature of the person authorized to compile a declaration of conformity on behalf of the manufacturer: Robert Dziubeła
Dwie ostatnie cyfry roku, w którym oznakowanie zostało naniesione: 18
Two last digits of the year of marking: 18
Ruda Strawczyńska, 03.01.2022
miejsce i data wystawienia
place and date of issue
.
Robert Dziubeła
prezes zarządu / CEO

3 | Page
Dear Customer,
We would like to thank you for choosing the high-quality DEFRO prod-
uct which will ensure your safety and operational reliability.
As our customers, you can always count on the help of the DEFRO
Service Centre, which is ready to ensure the continuous efficiency of your
equipment.
Please note that in order to use the equipment safely and efficiently, it
is crucial to get familiar with the following directions.
•Read and follow this Operating Manual - useful remarks concern-
ing the proper operation of the equipment can be found there.
•Determine whether all parts have been delivered or the equip-
ment has been not damaged during transport.
•Check the data on the rating plate against the warranty card.
•Prior to starting the device, check the flue connection against
connection recommendations included in this manual and appro-
priate national regulations.
Basic usage rules are to be obeyed while using the equipment. Do not
open the doors during the operation of the device.
DEFRO Service Centre or Authorized DEFRO Service should be al-
ways contacted when any intervention is necessary because only these
parties have original spare parts and are properly trained within the scope
of installation and operation of DEFRO products.
For your safety and equipment use convenience please get ac-
quainted with this operating manual and send back a correctly filled copy
of the Warranty Card to the following address:
DEFRO R. Dziubeła sp.k.. - Centrum Serwisowe
Ruda Strawczyńska 103a
26-067 Strawczyn
@
[email protected]
By sending back your Warranty Card, you will be registered in our DE-
FRO products users’ database and we will be able to provide you with quick
and professional technical support.
If you do not send back a correctly filled in Warranty Card and the
equipment quality and completeness receipt within the period of up to two
weeks after the date of installation but no longer than within six months,
after purchasing, the warranty will become invalid. This results in delays
with repairs and the necessity of covering costs of service and traveling
expenses.
Thank you for understanding.
Yours sincerely,
DEFRO R. Dziubeła sp.k.
The content of this Operating Manual is a property of DEFRO R. Dziubeła sp.k.
Any copying, duplicating, publishing of the content of this Manual
without the prior written consent of DEFRO R. Dziubeła sp.k. is forbidden.
Dear Customer,
We would like to inform you that we make every effort to offer the
products of quality fulfilling the most restrictive standards and warrant-
ing operational safety. All the devices are produced in accordance
with the requirements of relevant EU directives and have CE safety
mark confirmed by the Declaration of Conformity EC.
We appreciate all your comments and proposals regarding our
level of service. We appreciate your comments and proposals regard-
ing our devices and the level of service provided by our Partners and
Technical Support/Service.
DEFRO R. Dziubeła sp.k.

4 | Page
Table of contents
1. INFORMATION..................................................................................................................................................................................................... 5
2. BASIC SAFETY RULES ....................................................................................................................................................................................... 5
2.1. Safety warnings.......................................................................................................................................................................................... 5
2.2. Warnings related to operation .................................................................................................................................................................... 6
3. INTENDED USE ................................................................................................................................................................................................... 6
4. TECHNICAL SPECIFICATION ............................................................................................................................................................................. 6
4.1. Design ........................................................................................................................................................................................................ 6
4.2. TECHNICAL DATA .................................................................................................................................................................................... 7
4.3. Equipment .................................................................................................................................................................................................. 8
4.4. Fuel parameters ......................................................................................................................................................................................... 8
4.5. Spare parts................................................................................................................................................................................................. 8
5. TRANSPORT AND INSTALLATION..................................................................................................................................................................... 8
5.1. Transport and storage................................................................................................................................................................................ 8
5.2. Working environment ................................................................................................................................................................................. 9
5.3. Air intake..................................................................................................................................................................................................... 9
5.3.1. Air intake from the room........................................................................................................................................................................ 9
5.3.2. Air intake from outside ........................................................................................................................................................................ 10
5.4. Forced system for hot air distribution in DEFRO HOME MYPELL DGP.................................................................................................. 10
5.5. Installation to the flue ............................................................................................................................................................................... 10
5.6. Connection to electrical wiring system ..................................................................................................................................................... 11
6. USAGE AND OPERATION................................................................................................................................................................................. 11
6.1. Introductory remarks ................................................................................................................................................................................ 11
6.2. First start-up and operation ...................................................................................................................................................................... 12
6.2.1. Stove start-up...................................................................................................................................................................................... 12
6.2.2. Refuelling ............................................................................................................................................................................................ 12
6.2.3. Damping.............................................................................................................................................................................................. 12
6.2.4. Power failure during operation............................................................................................................................................................ 12
7. CLEANING AND MAINTENANCE...................................................................................................................................................................... 12
7.1. Basic operations and cleaning by the user. ............................................................................................................................................. 12
7.1.1. Cleaning before each starting............................................................................................................................................................. 12
7.1.2. Every day service................................................................................................................................................................................ 13
7.1.3. Every week service............................................................................................................................................................................. 13
7.1.4. Every month service ........................................................................................................................................................................... 13
7.1.5. Every year service .............................................................................................................................................................................. 14
7.1.6. Window panel cleaning....................................................................................................................................................................... 15
7.1.7. Doors/gaskets ..................................................................................................................................................................................... 15
7.1.8. Furnace chamber................................................................................................................................................................................ 15
7.1.9. Flue ..................................................................................................................................................................................................... 15
7.2. Periodic inspection by authorized service ................................................................................................................................................ 15
7.3. Dismantling of components...................................................................................................................................................................... 16
7.3.1. Doors disassembly.............................................................................................................................................................................. 16
7.3.2. Window panel dismantling .................................................................................................................................................................. 16
7.4. Shutting the stove down........................................................................................................................................................................... 16
8. TROUBLESHOOTING........................................................................................................................................................................................ 16
9. MEASURES IN CASE OF FIRE IN THE FLUE /SOOT IGNITION/.................................................................................................................... 16
10. REMOVAL DUE TO WEAR-OUT ....................................................................................................................................................................... 17
11. REMARKS ON DRY STOVE USAGE. ............................................................................................................................................................... 17
12. PRODUCT WARRANTY TERMS AND CONDITIONS....................................................................................................................................... 17
12.1. Warranty conditions “48h Service” ........................................................................................................................................................... 18
13. WARRANTY CARD ............................................................................................................................................................................................ 21
14. CARRIED OUT WARRANTY REPAIRS AND MAINTENANCE......................................................................................................................... 22
15. WARRANTY CARD (copy to send back)............................................................................................................................................................ 23
16. COMPLAINT FORM............................................................................................................................................................................................ 25
17. COMPLAINT FORM............................................................................................................................................................................................ 27
18. COMPLAINT FORM............................................................................................................................................................................................ 29
19. REGISTER OF INSPECTIONS OF SMOKE DUCT ........................................................................................................................................... 30

5 | Page
1. INFORMATION
The operating manual is an integral and essential part of the prod-
uct and must be forwarded to the user also in the case when the prop-
erty is transmitted. The user should carefully read the manual and save
it for the future because all remarks included there are important guide-
lines concerning safety during installation, usage and maintenance.
Installation of the stove must be carried out in accordance with the
mandatory standards in the country of destination, according to guide-
lines of the manufacturer and by qualified personnel. Improper installa-
tion of the device may be a reason for personal injuries and damage to
property for which the manufacturer is not liable.
The dry stove can be used only for the purpose it was explicitly
intended. Any other use should be treated as inappropriate and in con-
sequence as dangerous.
In the case of error during installation, usage or maintenance
works caused by non-observance of the legislation, applicable regula-
tions or instructions contained in this manual (or others, delivered by
the manufacturer) the manufacturer rejects any contractual or non-con-
tractual liability for resulting damages and the warranty for the device
becomes void.
All illustrations, pictures and photos are only indicative.
Versions of the publication
Due to continuous improvement of the product, DEFRO reserves
the right to update this publication without prior notice.
The content of this Operating Manual is a property of DEFRO. Any
copying, duplicating, or publishing of content of this User’s Manual with-
out the prior written consent of DEFRO is forbidden.
Manual storage and browsing of its contents
We recommend taking care of this manual and storing it in an eas-
ily and quickly available location. If this manual has been lost, damaged
or destroyed you should request a copy in the sales outlet or directly
from the Manufacturer providing identification data of the product. All
the most important information included in the operating manual are
marked with “bold” and has symbols pointing out the user’s attention to
hazards that can be present during the operation of the dry stove. The
symbols used in the text are explained below:
Danger!
Direct threat to life and health! Non-compliance with the
recommendations marked in this way and misuse may
result in death or major injuries.
Danger!
Danger from electrical voltage! Incorrect installation and
incorrect electrical connections may cause danger to life
by electric shock.
Note!
Warning symbol indicating that you should read carefully
and understand the given information, to which it relates.
Non-compliance with those recommendations may result
in major damage to the equipment and create a hazard to
the user or the environment.
Danger!
Direct threat to health! Non-compliance with the recom-
mendations distinguished in this way may cause a fire or
burns.
Hint!
Informative symbol. Useful information and hints are
marked in this way.
2. BASIC SAFETY RULES
2.1. SAFETY WARNINGS
•The national and local provisions should be met.
•The equipment should be installed in compliance with
the legal standards applicable in the given location, re-
gion or country.
•The equipment should be used by persons (including
children) of impaired physical, sensory, and mental ca-
pabilities and by persons without experience and re-
quired knowledge provided that such operation is not
carried out under their supervision or after proper in-
struction by a person responsible for their safety.
•You should always observe the guidelines given in the
operating manual to ensure the correct use of the
equipment and to prevent accidents.
•Operation and adjustment should be carried out by
adults. Errors and incorrect settings can cause hazard-
ous situations and/or incorrect operations.
•Prior to any operations the user (or any person oper-
ating the equipment) should read and understand the
whole contents of this manual.
•Equipment should be used only as intended. Each
other use is considered as misuse and hazardous as
a consequence.
•The equipment should not be used as a ladder or ob-
ject to lean against.
•Prior to installation, you should make sure that the
substrate will resist the force of the equipment consid-
ering its weight.
•In the case of disturbances in operation, the equip-
ment can be restarted only when the occurred problem
has been removed and the equipment is brought back
to its original condition.
•The user is fully responsible for misuse of the product
and relieves DEFRO from any civil and criminal liabil-
ity.
•All types of modifications or replacement of equipment
parts with non-original components or without authori-
zation may present a risk for the operator and relieves
DEFRO from any civil and criminal liability.
•Incorrect installation or maintenance (incompatible
with the contents of this manual), can cause injuries to
people, animals or property damage. Then DEFRO
shall be relieved of any civil or criminal liability.
•Part of the equipment surface is very hot (doors, han-
dle, window panel, flue gas discharge pipe, etc.). You
should avoid direct contact with such components
without suitable protective clothing or protective equip-
ment such as e.g. heat-resistant gloves.
•Do not touch the window panel after heating up of the
equipment.
•Keep children away from the equipment when it is op-
erating because each hot surface can cause burns.
•It is forbidden to start-up the equipment when the
doors are opened or the window panel is cracked.
•Do not place and dry the underwear on the equipment.
Possible dryers for hanging underwear or similar
should be located at an adequate distance from the
equipment - fire hazard.
•It is absolutely forbidden to open the doors if the flue
is on fire. Then call the appropriate services.
•It is recommended to keep 400 mm distance between
the hot parts of the equipment and medium inflamma-
ble materials; otherwise use commercially available in-
sulation materials. Apply this hint also for furniture,

6 | Page
curtains etc. Minimum distances are given in point 5.2
of the operating manual.
•It is absolutely forbidden to use flammable liquid for
equipment firing up.
•If the substrate, on which the equipment is located, is
made of inflammable materials, such as parquet or
floor lining then you should place a protective plate un-
der it (the plate should protrude 250-300 mm from the
front of the equipment).
2.2. WARNINGS RELATED TO OPERATION
•Equipment should be shutdown in case of failure or in-
correct operation.
•Fuel used in the equipment should meet the conditions
described in this manual.
•Internal parts of the equipment should not be washed
with water.
•Avoid the contact of painted surfaces with water (e.g.
washing) until they are fully cured. The coating on new
devices is not an anti-corrosion coating; heat-resistant
paint achieves its protective properties only after cur-
ing under the influence of heat (after several ignitions).
•Do not expose the body to the action of hot air for a
long period of time. Do not heat excessively the room
where you are staying and where the equipment is in-
stalled. It may have an adverse impact on physical
condition and be a reason for health problems.
•Equipment should be installed in rooms with fire pro-
tection and equipped with all required components
such as supply (with air) and flue gas discharge.
•Equipment and cladding made of ceramics should be
stored in the rooms free from moisture and they cannot
be exposed to adverse effects of the weather, avoid
soiling.
•It is not recommended to place the body of the equip-
ment directly on the floor and if such floor is made of
inflammable materials it should be properly insulated.
•To facilitate possible interventions by the technical
personnel you should not place the equipment inside
the closed rooms and just by the walls which can also
disturb air intake.
•Always make sure and check whether the doors of the
combustion chamber are tightly closed when the
equipment is operating.
•Equipment consumes the exact amount of air that is
required for the combustion process; it is recom-
mended to connect the equipment for air intake from
outside using a suitable pipe and through a special
outlet located at the back of the equipment.
ADDITIONAL INFORMATION
•You should contact sales outlet or qualified personnel
authorized by DEFRO in the case of any problems.
Request original spare parts if the repair is necessary.
•Use only fuel with properties compatible with the rec-
ommendations of this operating manual.
•Check and clean flue gas discharge ducts (connecting
piece to flue) periodically.
•Store this manual carefully because it should be avail-
able for a whole period of equipment operation. In the
case of sale or giving the equipment to the other user
you should always make sure whether the product has
the manual enclosed.
•Request a new copy from an authorized sales outlet in
the DEFRO company if it has been lost.
3. INTENDED USE
The DEFRO HOME MYPELL dry stoves are intended for the com-
bustion of pellet. They are intended for heating of houses and spaces
where they are installed. They can be also used as an additional source
of thermal power.
The dry stove can be connected multiple times.
4. TECHNICAL SPECIFICATION
4.1. DESIGN
A dry stove fired with a pellet operates as a heater for the room in
which it is installed. Hot air is emitted directly from the furnace through
the window panel and on by radiation through convection holes in the
upper wall of the device.
Stove body (3, pictures 1 and 2) - wall in contact with fire - is made
of heat-resistant steel sheet and sides of the combustion chamber are
lined with cladding made of vermiculite. The body is lined with panels
made of steel sheet covered with high-temperature powder paint. The
stove is equipped with a so-called combustion chamber.
Picture 1. View of the DEFRO HOME MYPELL heating stove.
The furnace chamber is equipped with a discharge pellet (10)
burner adapted for the combustion of biomass. Fuel required for the
combustion process is transported using an automatic feeder (9), which
takes the pellet from the container (14) located behind the combustion
chamber. Igniter (11) located in the furnace, in form of an electric
heater, initiates the ignition of fuel supplied during the start-up of the
stove. Fuel required for combustion is taken from the air intake (15) and
then supplied to the burner. Hot flue gas flows around two deflectors
(8) and then air pipes located in the upper part of the stove. Pipes
heated by flue gas transfer heat to the air, which ejects through the
perforation (7) heating surroundings of the stove. Flue gases are dis-
charged to the chimney through a flue (18). The discharge process is
supported by a flue gas fan unit (16).
In the DGP version, the stove is equipped with an additional con-
nector of the system intended for distribution of the hot air (item 21 in
picture 3).
2
1
4
5
6
15
18
19
17
20

7 | Page
Picture 2. Design of the DEFRO HOME MYPELL heating stove.
Explanatory notes to pictures 1 and 2:
1 –pellet container flap, 2 –control panel with a display, 3 –body, 4 –
doors, 5 –window panel, 6 –handle, 7 –perforation, 8 –deflectors
made of vermiculite, 9 –feeder, 10 –burner, 11 –igniter, 12 –ash-pan,
13 –air fan, 14 –pellet container, 15 –air supply connector, air intake
vent, 16 –flue gas fan unit, 17 - main switch. 18 –flue, 19 –230 V
supply socket, 20 –temperature sensor socket.
4.2. TECHNICAL DATA
The combustion process in a stove fired with pellet is adjusted by
an electronic controller (2) controlling the operation of the igniter, feeder
and fans based on setpoints and measured temperature.
A detailed description of the construction, operation
and work of the electronic controller and fan is included
in the operating manuals enclosed to this documenta-
tion.
Recommendations of operating manual of controller
and fan should be unconditionally observed.
Picture 3. Dimensions of the DEFRO HOME MYPELL heating stove.
Table 1. Technical data of the DEFRO HOME MYPELL I DEFRO
HOME MYPELL DGP heating stove.
Parameter
unit
value
Nominal power
kW
9
Heating power range
kW
5-9
Nominal efficiency1
%
90.9 (96.6)
Seasonal energy efficiency
%
85.5
CO emission for 13% O21
%
0.0058 (0.0187)
Flue gas temperature1
°C
138.0 (66.0)
Weight2
kg
150
Flue gas stream for nominal power1
g/s
7.0 (3.8)
Minimum draught at rated power
Pa
12
Flue size
mm
80
Supply voltage
V
230
Maximum power consumption
W
583
Power consumption for nominal power1
kWh
0.175 (0.103)
Fuel consumption1
kg/h
2.16 (1.15)
Fuel tank capacity
kg
30 (26*)
Type of heater
of periodic combustion
Fuel 3
pellet with a diameter of 6
mm
Power of the hot air fan
210 W
Performance of the hot air fan
8.5 m3/min
Share of DGP outlet in the air distribution*
~60%
1) Values for nominal power 5 kW are given in brackets.
2) Device weight depends on the selected design version and its equipment.
3
8
7
9
10
11
12
13
14
16
15

8 | Page
*) Applies to the DGP version.
Picture 4.4Dimensions of the DEFRO HOME MYPELL heating stove
in the DGP version (21 - supply connector of the DGP system).
4.3. EQUIPMENT
Dry stove is delivered on a pallet, foil-wrapped and is fully assem-
bled. Scope of delivery can include additional components and subas-
semblies, according to the order. Components that are standard equip-
ment are specified in table 2.
Table 2. Equipment of the DEFRO HOME MYPELL stove
Standard equipment of dry stove
unit
Quan
tity
Stove operating manual
pcs.
1
Operating manual and warranty card for electronic
controller
pcs.
1
Electronic controller
pcs.
1
Ceramic lining of furnace chamber
set
1
4.4. FUEL PARAMETERS
Sawdust granulate, called pellet, is a primary fuel for the DEFRO
MYPELL heating stove. It is recommended to use A1 class pellet in
accordance with PN-EN ISO 17225-2:2014-07, with the following pa-
rameters:
•granulated product diameter: 6 mm,
•length of granulated product: from 3.15 mm to 40.00
mm,
•calorific value: > 16.5 MJ/kg
•sulphur content: max. 0.03 %
•moisture: ≤ 10 %
•ash content: ≤ 0.7 %
•bulk density: > 600 kg/m3
During the selection of the pellet, the user should pay special at-
tention to fuel from unreliable sources, to the possible content of con-
taminations in fuel in form of stones or other inflammable inclusions
deteriorating the quality of combustion and increasing the failure fre-
quency of the feeder.
Correct pellet type and assortment ensure:
•fault-free operation of stove,
•fuel saving in comparison to lower-quality types,
•reduced emission of harmful chemical substances.
It is forbidden to burn any other objects on the grate of the auto-
matic furnace.
Use of bad quality fuel or incompatible with the above-
mentioned recommendations would cause irregulari-
ties in the operation of the equipment and can lead to
loss of warranty and decline of the liability for the prod-
uct.
Dry stove is not a furnace intended for the combustion
of wastes and forbidden fuels cannot be combusted in
it.
Completely emptying the fuel tank should be avoided.
The minimum level of fuel container’s fill - 25% of its
capacity.
DEFRO R. Dziubeła sp.k. does not accept liability for
damages caused or improper burning of fuel if the fuel
used is prohibited.
The condition of the fuel container’s cover gasket
should be checked periodically. After closing the con-
tainer, the gasket should precisely adhere to the sur-
face.
Clearances and gaps between the cover and fuel
container are forbidden.
4.5. SPARE PARTS
To obtain information on the availability of spare parts for dry stove
or inquiries about equipment servicing please contact with DEFRO Ser-
vice Center or Authorized DEFRO Service.
DEFRO R. Dziubeła sp.k.
Service Centre
Ruda Strawczyńska 103a
26-067 Strawczyn
@
[email protected]
5. TRANSPORT AND INSTALLATION
5.1. TRANSPORT AND STORAGE
The dry stove is delivered on a pallet, foil-wrapped and is fully as-
sembled. It is recommended to transport the dry stove, in such packing
condition, as close as the possible target location for installation, what
will minimize the possibility of damage to the device housing.
All remaining parts of the packing should be removed in such a
way that it will not pose any hazard for people and animals.
Appropriate lifts are to be used for lifting and lowering the dry stove.
For transport, the dry stove is to be secured against moving and tilting
on a vehicle's platform by means of belts, wedges and wooden blocks.
555
1118
715
128
971
154 308
220
425
448
551
248
58
98
178
202
118
322
54
80
138
181
21

9 | Page
The dry stove is to be transported in a vertical position!
The stove is to be stored in a non-heated room, under a roof and
with efficient ventilation.
Prior to installation, it should be determined if all parts have been
delivered and if they are in good technical condition.
5.2. WORKING ENVIRONMENT
Dry stoves should be installed in compliance with the
requirements of the currently applicable standards and
legal regulations and detailed regulations of the target
country. In Poland, these conditions are regulated by
the Regulation of the Minister of Infrastructure of 12
April 2002 on technical conditions which should be ful-
filled by buildings and its location. (Journal of Laws no.
75 of 2002 item 690 as amended) and Polish Standard
PN-EN 14785:2009 Residential space heating appli-
ances fired by wood pellets. Requirements and test
methods.
The manufacturer shall not be liable for the incorrect
execution of the equipment installation, including chim-
ney, ventilation and electric system.
Dry stove should be installed in a suitable location allowing open-
ing of the doors and carrying out regular maintenance works. The en-
vironment should be:
•adapted to operating conditions,
•equipped with a power supply of 230 V/50Hz,
•equipped with a suitable flue gas exhaust system,
•equipped with an external ventilation system,
•equipped with an earthing system with the CE certificate.
The correct setting of the stove is necessary to obtain a satisfac-
tory heating level of the residential unit. Prior to assembly, it is neces-
sary to select a suitable position for stove installation. Check minimum
safe distances from materials susceptible to heat or inflammable ma-
terials such as load-bearing walls and other walls or wooden compo-
nents, furniture etc.
Picture 5 Minimum safe distances during setting of the dry stove.
Installation of the dry stove should observe the following safety
rules:
•a minimum distance of 200 mm from the side and rear of the
medium inflammable materials,
•and a minimum distance of 800 mm from the front wall, where
the medium inflammable materials cannot be located.
•objects made of highly inflammable materials should be lo-
cated at a distance minimum of 2000 mm from the furnace
If it is not possible to maintain the above-indicated distances then
you should apply process and building measures to avoid fire hazards.
In the case of contact with a wooden wall or wall made of other inflam-
mable material, it is appropriate to insulate the flue gas discharge pipe.
In the case of the floor made of inflammable materials,
it is appropriate to prepare a plane protecting the floor
and execute protection in accordance with the stand-
ards applicable in the given country.
Dry stove should be located on a substrate with a suitable load-
bearing capacity. In accordance with the Polish Standards each square
meter of the floor slab in the single-family building should transfer a
load of 150 kg. If this condition is fulfilled the dry stove manufactured
by DEFRO can be installed without needing to reinforce the floor slab.
Nonetheless, if you are not sure about the design of the floor slab,
where the stove is to be installed, you should absolutely contact the
building designer to reinforce the floor slab or execute a special struc-
ture distributing the weight on a larger area.
The flooring in the room, where the dry stove is to be
installed, should be properly dimensioned, to maintain
the load.
To ensure the correct operation of the dry stove you should ensure
the suitable inflow of air required for combustion (it is appropriate to
ensure approx. 40 m3/h) in accordance with the installation standards
and standards applicable in the given country. The volume of the sur-
rounding environment should not be less than 30 m3. You should as-
sume that the combustion of 1 kg of pellet requires ~8 m3of air.
Air should be supplied through fixed openings of a minimum 100
cm2cross-section made in the walls (near the stove) and directed to
the outside. These openings should be made in a way ensuring that
they cannot be plugged.
It is forbidden to install the dry stove in bedrooms, bath-
rooms and other rooms where other heating equipment
without independent air inflow is installed (fireplace,
stove, etc.).
It is also forbidden to set the dry stove in explosive at-
mospheres.
It is forbidden to cover circulation openings in the hous-
ing of the dry stove.
5.3. AIR INTAKE
The DEFRO HOME MYPELL stove intakes the air through the con-
nector (air intake) located at the rear of the equipment. Air for combus-
tion may be taken:
•From the same room, where the equipment is located,
•Using a duct connected to air intake that supplies the air from
outside.
5.3.1. AIR INTAKE FROM THE ROOM
Room, where the dry stove is installed, should be equipped with
the inflow of air in the minimum amount required for the correct com-
bustion process and for room ventilation. This can be done by execut-
ing fixed vents in the wall directed to the outside or through independ-
ent or common ventilation ducts.
In the case of the absence of the ventilation ducts in the room
where the furnace is installed - it is required to execute near the furnace
a through the opening with a free cross-section 100 cm2(opening with
protection on the
flooring
Distance from
combustible ma-
terial
Distance from the
highly combusti-
ble material

10 | Page
12 cm in diameter or square 10 10 cm), protected with grille on in-
ternal and external side, for this purpose. Furthermore, the air intake
should be:
•directly connected with the room, where the stove is to be
installed,
•protected with grille, metal net or suitable cover not restrict-
ing minimum cross-section,
•located in a way preventing plugging it,
•located with consideration of proper distances preventing
swirling of air (e.g. with respect to the windows).
It is possible to supply using the air intake from the adjacent room
if:
•the adjacent room has a suitable air inlet from outside,
•adjacent room is not a garage, flammable materials storage
location and operations related to explosion risk are not per-
formed inside,
•the adjacent room should not be a bathroom, bedroom or a
common space of the building.
5.3.2. AIR INTAKE FROM OUTSIDE
A closed combustion chamber allows the installation of the DE-
FRO HOME MYPELL stove in the rooms equipped with heat recovery.
In such a case the stove should be supplied only with the air supplied
directly from outside (picture 6). Inlet pipe should have an elbow at its
end directed downwards or protected against the wind. Grilles with
small mesh should not be installed in such cases.
The suitable diameter of the duct supplying the air from outside
should be selected depending on its length:
•Supplying with a straight section of length not exceeding 1 m
can be implemented using a duct of 50 mm in diameter.
•The supply duct cannot have a diameter smaller than 100
mm in the other cases and the reducer of the duct diameter
should be located on the air intake.
air inlet connector (air intake)
Picture 6 Connection of the DEFRO HOME MYPELL heating stove to
the external air intake.
For connection to the external inlet of air and longer break in op-
eration (over 2 weeks), it is necessary to empty the bin and pellet
feeder.
5.4. FORCED SYSTEM FOR HOT AIR DISTRIBUTION IN DEFRO
HOME MYPELL DGP
The DEFRO HOME MYPELL stove allows supplying the hot air
distribution system. The stove is equipped with a fan forcing the circu-
lation of air. It sucks the hot air heated inside the stove and forces it to
all branches of the system. In such a case you should use a pipe con-
necting the DGP outlet connector with air distribution unit with the big-
gest possible cross-section and the shortest possible length. The total
length of duct supplying hot air should not exceed 5 m. If the hot air is
supplied over longer distances, then it is required to use additional DGP
equipment.
Installation of the DGP system should be entrusted to a
specialized company, which will check heat demand for
the given area and will correctly design the connection
system and arrangement of the individual parts.
5.5. INSTALLATION TO THE FLUE
Flue gas removal system from the DH MYPELL stove
should be checked acc. to PN-EN 13384-1+A1:2019-07 –
Chimneys - Thermal and fluid dynamic calculation
methods - Part 1: Chimneys serving one heating appli-
ance”, that specifies in detail the methodology for dy-
namic calculations of thermal and flow properties for
the chimneys serving one combustion appliance.
Each system should be considered on a case-by-case
basis, and the below information is not exhaustive and
they contain only guidelines for the execution of the
most typical solution.
The dry stove should be connected to an individual flue. Chimney
draught should be 12 ± 2 Pa.
During the execution of opening for flue gas discharge pipe, you
should consider the possible occurrence of inflammable materials. If
the opening will pass through the wooden wall or wall made of material
sensitive to heat then you should obligatorily maintain the minimum dis-
tance from flammable material (value given on the certification label of
the pipe), with possible additional insulation using proper materials
(thickness 1.3 - 5 cm, heat conductivity min. 0.07 W/m °K).
As an alternative it is recommended to use insulated industrial
pipe, which can be also used outdoors, to avoid the occurrence of con-
densate.
The correctly executed connector between the DEFRO HOME
MYPELL stove and the flue or smoke duct should meet the following
conditions:
•horizontal sections should have a minimum slope of 3%,
•length of the horizontal section should be minimum and
should not exceed 3 meters,
•a number of changes of directions, inclusive of the use of the
“T” component, should not exceed 4.
A chimney or individual smoke duct should meet the following require-
ments:
•be resistant to combustion products, water-proof and suitably
insulated, in compliance with conditions of use,
•be made of materials resistant to normal mechanical
stresses, heat, the action of combustion products and possi-
ble condensate,
•be vertical with the change of axis direction not exceeding
45°,
•be adequately separated with void space or suitable insula-
tion from combusted and inflammable materials,
•have preferably circular internal cross-section: square or rec-
tangular cross-section should have rounded corners with a
radius not smaller than 20 mm,
•internal cross-section should be constant, free and independ-
ent,
•have a rectangular cross-section with the maximum ratio be-
tween two sides equal to 1.5,
•have a chimney cap with a suitable cross-section (not smaller
than the doubled cross-section of the chimney or flue duct),
Króciec wlotu powietrza
(czerpnia)

11 | Page
which protects against the ingress of rain and snow into the
chimney system and ensures the discharge of flue gas also
in the case of wind presence.
The DEFRO HOME MYPELL stove characterizes by a relatively
low temperature of flue gas in comparison to fireplaces fired with wood.
It results in high efficiency but also the possibility of condensation from
flue gas. Therefore, it is recommended to connect the stove to the flue
with the discharge of condensate to the sewage system or install a con-
densate discharge system e.g. in the form of a T-pipe with a conden-
sate collector (example in picture8).
Due to the emission of condensate also flue should be resistant to
its action, therefore it is recommended to use ceramic system chimneys
or chimneys with acid-resisting insert.
Flue gas discharge system from DEFRO HOME
MYPELL stove should be tighter than in the case of typ-
ical systems in stoves without active flue gas removal.
Lack of proper tightness will result in penetration of flue
gases to the room where the stove is located.
Despite the flue gas discharge is supported by a fan unit
the dry stove fired with pellet should be connected to
the chimney of the medium, recommended draught.
Picture 7. Example of connection of DEFRO HOME MYPELL stove to
flue with condensate discharge.
Using the most typical connection consisting of a tee and vertical
flue duct with a cap (picture 8) you should follow the information given
in the below table.
Table 3. List of the minimum height of the chimney depending on its
diameter.
Minimum chimney height
Chimney diameter
13.5 m
Ø100 mm
9.9 m
Ø120 mm
8.1 m
Ø150 mm
5.8 m
Ø180 mm
Picture 8. Example of connection of DEFRO HOME MYPELL stove to
flue with a tee.
5.6. CONNECTION TO ELECTRICAL WIRING SYSTEM
Electrical installation of the DEFRO HOME MYPELL dry stove is
intended for supply from mains with 230 V/50 Hz. The room, where the
stove is installed, should be equipped with an electrical system
230V/50Hz executed as TN-C or TN-S systems (with the protective
conductor or protective-neutral conductor) according to the regulations
in force. The electric system (without regard for the type of installation
made) should be ended with a plug-in socket equipped with protective
conductor contact. Plug-in socket should be located at a safe distance
from the heat emission source.
Using a socket without a connected protective terminal
causes an electric shock hazard!
All connections to the electric system can be executed
only by the electrician having suitable certifications /of
the Polish Electricians Association 1kV/.
The user is forbidden to take off the covers of the elec-
tronic controller or fan and to make any interventions
or modifications to electrical connections.
6. USAGE AND OPERATION
6.1. INTRODUCTORY REMARKS
Do not touch the stove during the first firing-up, be-
cause the paint is hardening during this stage.
Touching the paint could result in uncovering of the
steel surface.
It is possible to refresh it using spray paint of the same color if
necessary.
It is a good practice to ensure efficient ventilation dur-
ing the first firing-up because small amounts of smoke
and paint odor will be emitted from the stove.
Do not stay near the stove. It is required to vent the room. Smoke
and paint odor will disappear after approx. one hour of operation. How-
ever, we remind you that they are not harmful to health.
zaprawa
rozeta
materiałniepalny
przewód kominowy
z odprowadzaniem
kroplin
wyczystka
średnica łączenia
z przewodem
kominowym
izolowany
kanałdymowy
trójnik
z odskraplaczem
nasada
chroniąca przed
deszczem i wiatrem
Flue with conden-
sate discharge
incombustible ma-
terial
rosette
mortar
cleanout opening
A cap protec-
ting against the
rain and wind
insulated
smoke duct
Diameter of
connection with
the flue
Tee pipe with
droplet elimina-
tor

12 | Page
The stove is subject to expansion and shrinkage during warming
and cooling down stage what may cause slight squeaks. This is an ab-
solutely normal phenomenon because the structure of the equipment
is made of rolled steel and this phenomenon shall not be considered
as a defect.
It is very important to avoid excessive overheating of the stove at
the beginning but to reach the required temperature gradually. Use low
heating powers. During the next firing-up of the stove, it will be possible
to use the whole available thermal power. This will avoid damage to
ceramic tiles, welds and steel structure.
Do not expect immediate effects of heating!
6.2. FIRST START-UP AND OPERATION
•
•
•
•
•
•
•
•
•
•
•
6.2.1. STOVE START-UP
Absolutely, before each starting of ignition function in
the controller the burner should be empty (no pellet
may be located inside).
1) Turn on the power supply.
2) For start-up with an empty feeder (first start-up or start-up when
whole fuel from the container has been used up) you should start-
up pellet feeder (endless screw):
a) press the button ,
b) using buttons select Settings menu → Zaladuj
Slimak/Load the Endless Screw,
c) press again ,
d) using buttons select ON option and confirm pressing
.
3) Shutdown the endless screw using OFF option when you hear
pellet falling into the burner.
4) Return to the main menu with a button .
5) Switch on Rozpalanie/Firing up with button. Successive
stages of the combustion cycle will be carried out automatically.
Please inspect the size and brightness of the flame for 15-20 minutes
during the combustion process, when the stove is in “operation” mode.
It should have a length approx. 20-40 cm during operation with 100%
rated power - depending on the size of the stove (burner).
More information concerning servicing the controller is included in
the NG01 AIR controller’s operating manual.
Housing components will be very hot during operation.
You must exercise caution.
6.2.2. REFUELLING
Fuel should be refilled on regular basis to ensure that is level does
not fall below 10-25% of maximum loading. Use caution during refuel-
ing, in particular when the stove is hot. After opening the cover of the
container, the pellet should be added vigorously, with short breaks al-
lowing for the proper setting of the fuel. Close the cover tightly as soon
as the refueling is completed, in particular when the stove is in opera-
tion.
Avoid contact of pellet packaging (e.g. bags) with hot components
of the stove. Take care to avoid getting other materials than the pellet
into the container. Pieces of fuel larger than the allowable size of the
pellet may result in jamming or damage to the mechanism of the feeder.
It is forbidden to use any other type of fuel than a pellet. Fuel
should be stored in a safe distance from the stove (minimum 2 m from
the stove).
6.2.3. DAMPING
Routine damping of the stove is based on the selection of the
Damping function from the controller menu. The controller will lock fuel
feeding and the stove will be damped after combustion of the current
dose of the fuel in the burner. Power shutdown will also result in damp-
ing a stove after the fuel in the burner will be burnt.
If it is necessary to quickly damp a flame you should charge the
furnace chamber with dry sand or ash after the power supply shutdown.
It is not allowed to damp a flame by pouring it with water because it
may damage components of the equipment.
After a longer break in equipment’s operation, you
should check the flow capacity of the flue.
6.2.4. POWER FAILURE DURING OPERATION
Fans and feeders will stop operation in the case of power failure
during stove operation. Fuel dose in the burner should be burnt-out and
flue gas removed by a chimney draught. This will ensure a safe shut-
down of the stove. Apply damping (chapter 6.2.3) if necessary (lack of
suitable draught).
7. CLEANING AND MAINTENANCE
All operations related to the cleaning of all components
should be carried out when the stove is completely
cold. It is required to use protective gloves.
It is a good practice to ensure good ventilation of the
room during the cleaning of the fireplace.
7.1. BASIC OPERATIONS AND CLEANING BY THE USER.
Any service and maintenance works are to be carried out with me-
ticulous care and only by adults familiarized with this manual. The dry
stove should not be cleaned in the presence of children.
Any service and maintenance works are to be carried
out with meticulous care and only by adults familiarized
with this manual. The dry stove should not be cleaned
in the presence of children.
7.1.1. CLEANING BEFORE EACH STARTING
Prior to every successive start-up of the equipment the ash con-
tainer should be cleaned and emptied, handling the ash with due care.
SET
SET
SET
ESC
ON-OFF

13 | Page
Remove ash-pan for this purpose and remove the remaining dust. Dust
can be removed using a vacuum cleaner only if it is completely cold.
Use a vacuum cleaner adapted to remove the particles of specified size
for this purpose.
1. Open the doors.
2. Remove the ash-pan to the outside. Empty the ash-pan and re-
move the dust from ash-pan recess.
Re-install the ash container below the grate after the cleaning,
making sure that its position is correct.
7.1.2. EVERY DAY SERVICE
•Burner inspection - check whether the openings in the burner bot-
tom have proper flow capacity. If they are blocked then you
should remove the burner from the recess and clean the openings
using a poker, then remove ash using a vacuum cleaner;
1. Lift the burner.
2. Remove the burner to the outside.
3. Clean opening on the bottom and sides of the burner.
4. Remove ash from the recess of the burner using a vacuum
cleaner.
•Inspection of fuel level - check whether pellet level in the con-
tainer is not lower than the minimum level of 25% of container
capacity and refill if it is lower. Close the container flap tightly
when after fuel refiling.
7.1.3. EVERY WEEK SERVICE
1. Ash-pan cleaning (chapter 7.1.1) - remove ash using e.g. proper
vacuum cleaner if necessary.
2. Removal of dust from heat exchanger chamber - if ash has been
accumulated in the chamber it should be removed.
7.1.4. EVERY MONTH SERVICE
If the stove is used extensively then you should remove the soot
from the chamber with heat exchangers at least once a month. Soot
removal improves the flow of smoke and the quality of stove perfor-
mance. Description of the disassembly process for deflectors and clad-
dings of the heat exchanger is available below.

14 | Page
1. Remove the screws fixing the plate supporting the bottom deflec-
tor.
2. Remove the bottom deflector unit. Clean the removed deflector.
The upper deflector located inside the furnace can be cleaned
using a brush or vacuum cleaner without the necessity to remove
it.
3. Remove the ash-pan (chapter 7.1.) Remove the six screws fixing
the housing
4. Clean the available space behind the ash-pan using the vacuum
cleaner.
7.1.5. EVERY YEAR SERVICE
Once a year it is recommended to disassemble side plates made
of vermiculite from the combustion chamber and to clean smoke ducts
locates behind them. Removed plates allows removing the upper de-
flector and thorough cleaning as well as removal of soot from the heat
exchanger located at the top.
1. Remove the bottom deflector (chapter 7.1.4).
2. Remove the screws of the strip fixing the left cladding made of
vermiculite.
3. If it is difficult to remove the side cladding then you should re-
move the bottom frame by removing two fixing screws.

15 | Page
4. Remove cladding from the stove.
5. Move the upper deflector slightly to the front and then lower its
left end. Remove upper deflector in such position.
6. Remove the right strip and remove the right side of the cladding
made of vermiculite.
7.1.6. WINDOW PANEL CLEANING
The window panel may be cleaned only and exclusively when the
fireplace does not operate and is at room temperature.
The window panel may be cleaned only using moist paper or cloth
(each time it is required to protect the painted components and sur-
faces, and gaskets against flooding, because it has an impact on
quicker wear and tear of the components).
It is forbidden to use abrasive agents or materials, be-
cause they may scratch the glass surface.
It is forbidden to use the chemical cleaning agents, be-
cause, in the case of contact with such agents they may
cause damage to the components of the fireplace in-
sert, that is printed on the glass pane, glass pane, gas-
kets, and painted surfaces.
Do not open doors to clean the window panel during the
operation of the fireplace. Cleaning of the window panel
is possible only when the equipment is cold.
7.1.7. DOORS/GASKETS
Abrasive surfaces of doors and closing mechanisms should be oc-
casionally lubricated with graphite grease. Carry out inspection and
cleaning of the whole stove prior to each heating season. Pay special
attention to the condition of gaskets, and replace them if necessary.
7.1.8. FURNACE CHAMBER
Clean the furnace chamber of the stove periodically, depending on
moisture content and type of pellet used.
7.1.9. FLUE
In compliance with applicable regulations, you should clean the
flue twice (2) a year. The flue should be cleaned by a chimnysweep
company and this fact should be documented in this manual.
Flue gases coming out of the blocked chimney are dan-
gerous. Chimney and connector should be kept clean.
They should be cleaned before each heating season.
After a longer break in equipment’s operation, you
should check the flow capacity of the flue.
7.2. PERIODIC INSPECTION BY AUTHORIZED SERVICE
After the heating season, it is necessary to clean several compo-
nents of the stove (combustion chamber, fan, container), including the
components where the flue gas flows through. This cleaning is obliga-
tory and is intended to remove all combustion residues. Because the
inspection requires disassembly of the stove parts it should be carried
out only by the authorized service of the manufacturer.
The annual inspection (before or after each heating season) per-
formed by the authorized company’s service is obligatory within the
warranty period.
Periodic inspection of the equipment should be car-
ried out only by a qualified manufacturer’s service.

16 | Page
7.3. DISMANTLING OF COMPONENTS
7.3.1. DOORS DISASSEMBLY
1. Open the doors and lift them fully upwards position to remove
bottom pin of the hinge from a sleeve.
2. Slide the bottom edge of the doors to the outside to position
bottom pin of the hinge outside the sleeve. Remove doors in
such a position.
7.3.2. WINDOW PANEL DISMANTLING
It is possible to disassemble the window panel after the doors have
been disassembled. The best way is to disassemble the window panel
when the doors are in a horizontal position (e.g. when such doors lies
on the table).
1. Unscrew fixing bolts.
2. Remove the upper and bottom side strip and remove the
window panel.
7.4. SHUTTING THE STOVE DOWN
It is recommended completely shutdown the stove and clean the
equipment when each heating season is finished.
8. TROUBLESHOOTING
Some anomalies indicating irregularities in operation can occur
during the operation of the equipment. It can be caused by incorrect
installation of the equipment without observation of the applicable build-
ing regulations or provisions of this manual or by external causes e.g.
natural environment.
Below you will find the most frequent causes of incorrect operation
of equipment with their solutions.
No ignition in operating igniter:
•Too much pellet in the burner,
•No pellet in the container.
The stove does not start:
•Igniter does not heat up as due to power failure or damage,
•No pellet in the container,
•Lack of door tightness.
Stove blockade:
•Too high contamination, you should clean the burner, ash-
pan, combustion chamber,
•No pellet in a container,
•Controller blockade.
Correct operation can be disturbed by atmospheric condi-
tions (air moisture content, fog, wind, atmospheric pressure) and
sometimes by closely located high facilities.
In case of repeated problems, you should turn to chim-
neysweep company to confirm the reason of such a condition and
to indicate the best solution for the problem.
9. MEASURES IN CASE OF FIRE IN THE FLUE /SOOT IGNI-
TION/.
Systematic cleaning of smoke ducts should be per-
formed to prevent soot ignition in the chimney.
Soot ignition in the chimney is the burning of particles deposited
inside chimney (flue) channels; the deposits are formed in the course
of heating equipment's operation and were not cleaned by chimney

17 | Page
sweeps. In a case of soot fire in a chimney the following recommenda-
tions should be observed:
•call Fire Brigade at 998 or 112, give information about what
is happening and give detailed directions on what is happen-
ing and how to get to the given building;
•disconnect the stove from the electrical supply;
•damp a fire in the chimney by the closing inflow of cold air to
the furnace chamber;
•close stove's door and clean holes tightly to cut off air supply
(due to lack of air the fire will eventually stop);
•check the whole chimney channel for any cracks which might
result in fire spreading to the rooms;
•prepare fire quenching means, e.g. a fire extinguisher, a fire
blanket, a hose connected to the water system, water in a
container;
•make rooms and necessary information available to the Fire
Brigade.
It is strictly forbidden to pour water into the chimney -
the risk of blowout.
Untight chimney channels can be a source of burning
sparks or very hot flue gas, including insensible carbon
monoxide.
Chimneysweep should be called after soot fire in the
chimney to perform cleaning of ducts and to inspect
their technical condition.
10. REMOVAL DUE TO WEAR-OUT
Before scrapping of stove you should disconnect all components
that are subject to selective collection of waste electrical and electronic
equipment for disposal purposes. These components include an elec-
tronic controller, feeder drive, fans motors and other electrical and elec-
tronic components with conductors. The collection place should be
specified by the municipal or commune services.
The other elements of a stove have been made of materials neutral
for the environment and are subject to standard waste disposal, mostly
as steel scrap. After worn out of the stove parts connected with screws
should be disassembled by unscrewing and welded parts must be cut.
Take safety precautions during disassembly of the equipment by using
appropriate hand-held and mechanical devices as well as personal pro-
tective equipment (gloves, clothes, apron, glasses, etc.).
11. REMARKS ON DRY STOVE USAGE.
The following rules for the safe operation of the dry
stoves should be strictly observed and introduced.
1) The dry stove can be used only by adults, who have familiarised
themselves with this operating manual and have been trained in
the scope of usage.
2) It is forbidden for children to be in the neighborhood of the stove
without adults.
3) Flammable liquids must not be used for torching the fuel; only
solid fuel (e.g. tourist), paper can be used etc.
4) Flammable materials must not be placed on the stove and in its
vicinity.
5) Power conductor should be led far from heat sources (doors,
flue).
6) It is forbidden to damp a fire in the furnace with water.
7) It is forbidden to use a stove with a cracked window panel.
8) You should use the fuel recommended by the manufacturer.
9) Never stand in front of the stove door while opening it. Burn risk.
10) While removing ash from the stove, flammable materials cannot
be located closer than 1500 mm from the stove. Ash is to be put
into heat-resistant containers with a lid.
11) After the heating season has finished, the stove and smoke chan-
nel are to be precisely cleaned.
12) For connection to the external inlet of air and longer break in op-
eration (over 2 weeks) it is necessary to empty the bin and pellet
feeder.
13) Point corrosion spots are allowed because they do not impact the
correct operation of the equipment and do not reduce its perfor-
mance. They may occur as a result of incorrect storage of equip-
ment (e.g. in rooms of high moisture content).
14) A phenomenon of condensation of water steam - condensate,
may occur during operation.
12. PRODUCT WARRANTY TERMS AND CONDITIONS
1) Placing warranty statement, which contents correspond to the
provisions of this document, the Guarantor - manufacturer of the
product - DEFRO R. Dziubeła spółka komandytowa, Ruda Straw-
czyńska 103 A, 26-067 Strawczyn, entered in the Register of En-
trepreneurs of the National Court Register by the District Court for
the capital city of Warsaw XII Commercial Division of the National
Court Register, under the number KRS 0000620901, NIP:
9591968493, National Business Registry Number [REGON]:
363378898, gives the Purchaser a warranty for the sold product
on the terms and conditions specified below.
2) The guarantee refers to a dry stove type .................................
with serial number ............................. (subject of agreement - dry
stove) under the condition that the product has been fully paid.
Due to suitable, proven and unified standards of sales the war-
ranty covers only products purchased at authorized points of
sales of the Guarantor or from authorized distributors. A full list of
authorized companies is available on the website www.defro.pl.
3) When the whole price will be paid and the product will be issued
to the user also the warranty card will be issued. In the warranty
card is missing the Purchaser should immediately contact with
the Seller to obtain this document, while its lack has no influence
on the validity and period of the warranty given based on this
statement, but it can have an influence on the correct, timely pro-
cessing of obligations resulting from this warranty by the Guaran-
tor.
4) To allow Guarantor efficient operation the Purchaser should im-
mediately after issuance of the product, send back a copy of a
correctly completed Warranty Card to the address of the Guaran-
tor (Ruda Strawczyńska 103a, 26-067 Strawczyn). The correctly
filled Warranty Card has date, stamp and signatures in desig-
nated locations.
5) The Purchaser receives Warranty Terms and Conditions, War-
ranty Card as well as Operating Manual containing conditions for
boiler's usage, installation guide and parameters regarding the
chimney, fuel and boiler water.
6) The Guarantor guarantees that the equipment works correctly
provided that all conditions specified in the Operating Manual
have been met, especially with respect to parameters applying to
fuel, and connection to the chimney system. The warranty covers
the product used in compliance with its intended use and infor-
mation provided in the service manual. A guarantor is not respon-
sible for the effect of normal wear and tear of the product which
is connected with operation.
7) The warranty authorizations period commences on the date of is-
suance of the product to the Purchaser and equals:
a) 2 years for the correct operation of the equipment,
b) 2 years for claddings made of heat-resisting concrete -
Ceramiton, while the warranty does not cover discolora-
tions, change of cladding color, or degradation of the top
layer of the coating.
c) 1 year for grate, deflector and gaskets of the fireplace,
d) elements subject to wear-out are not covered by the War-
ranty; these include: ceramic hardened glass, screws, nuts,
handles etc.
8) The Warranty is valid in the Republic of Poland.
9) During the warranty period, the Guarantor ensures free-of-charge
repairs of any physical defects of the product within the period of:
a) 14 days after the fault report, unless the repair requires re-
placement of constructions elements of the product;

18 | Page
b) 30 days after the fault report, if the repair requires replace-
ment of constructions elements of the product;
c) subject to points 3 and 4 of these warranty conditions.
If, as a result of considering the warranty claim the defective prod-
uct has been replaced with new one or the significant repairs have
been made, then a new warranty period is applied counting from
the date of delivery of the replaced or repaired product. In case
when only part, belonging to the claimed product, is replaced then
new warranty period is applied only for this part. In the other
cases, the warranty period is prolonged by a period when the op-
eration of the product was impossible due to filed claim.
10) Registration of any physical fault to be repaired during the war-
ranty period (fault registration) should be made by the Purchaser
immediately after a fault has been found and no later than after
14 days.
11) Any fault is to be registered with the Guarantor (Ruda Straw-
czyńska 103a, 26-067 Strawczyn) by sending a complaint sheet
contained in this operating manual, filled in and stamped by an
authorized point of sale or authorized distributor. The fault regis-
tration should contain:
a) type, capacity, serial number, manufacturer number (the in-
formation is located on the rating plate),
b) date and place of purchase,
c) brief description of the fault,
d) detailed address and phone number of the Purchaser.
12) If the following cases are complained about: incorrect combustion
in the device, tar deposits, smoking through the door; the fault
registration should be supplemented with a copy of a chimney
sweep expertise certifying that the flue meets all requirements
specified in the operating manual for a given boiler's capacity.
13) The Guarantor shall not be responsible for exceeding the periods
mentioned in point 9 above or the Guarantor or its representatives
will be ready to remove the defect within the date agreed with the
Purchaser and will not be able to carry it out due to reasons not
attributable to the Guarantor (e.g. lack of proper access to de-
vices, lack of energy or water, force majeure, Purchaser is not
present etc.).
14) If the Guarantor, despite being ready to carry out the repair, will
not be able to carry out the warranty repair twice because of the
reasons attributable to the Purchaser then it is assumed that Pur-
chaser had resigned from the claim included in the guarantee
claim. Notification about the same defect in this mode is not pos-
sible.
15) The product can be replaced if the Guarantor decides it cannot
be repaired.
16) The Guarantor does not accept liability for inappropriate choice of
product with respect to the heated area (e.g. device of too low or
too high power with respect to requirements). It is recommended
to choose a device in cooperation with a design office or the Guar-
antor. The Guarantor is not liable for loss of data saved in the
equipment and for economical losses and lost profits.
17) The Guarantor will refuse realization of Purchaser’s claims result-
ing from this document in the case when:
a) will state damage or ripping of leaden seals,
b) identification of product will be impossible (that is conformity
of the presented product with a document describing the
equipment, replaced or illegible documents),
c) damages resulting from incorrect transport carried out or or-
dered by Purchaser,
d) particular components of the equipment were willfully re-
placed with non-genuine, used etc., repairs outside the au-
thorized service of the Guarantor etc.
e) damages are mechanical, chemical, thermal and they are
not resulting from causes in the sold product.
f) damages concerns wearing parts, especially: screws, nuts,
handles, ceramic and sealing elements,
g) damages resulting from product usage inconsistently with
the operating manual, that is especially when incorrect
equipment operation resulting from lack of chimney draught
or inappropriate power of the equipment,
h) Faults are not significant and do not have an impact on the
use value of the product.
18) This warranty does not cover:
a) products used for business purposes or industrial uses;
b) components of electrical equipment;
c) damages caused by the other connected equipment, de-
vices or accessories other than those recommended by the
Guarantor.
d) damages occurred as a result of the action of external im-
pacts, among other: by the action of force majeure;
e) damages caused by the animals,
f) damages resulting from overheating of the equipment that
is: discoloration of a glass pane, “milky discolorations”, dis-
coloration of metal components, “rainbow steel”, blue dis-
colorations, chipping of paint, gasket discolorations, defor-
mation of steel components.
19) Warranty repairs accepted by the Guarantor are carried out free
of charge. The guarantor can charge the costs connected with the
warranty claim only in the case when a claim is not accepted as
a result of stating circumstances which are listed in points 17 and
18 mentioned above.
20) Notification of complaint can be considered positively only in the
case of:
a) keeping the time-limits mentioned in this document;
b) fulfilling the other terms and the conditions of the warranty;
c) presentation of product proof of purchase - that is invoice or
fiscal receipt, the other proof of purchase, in compliance
with the regulations;
21) Device installation can be carried out by a person holding general
installation qualifications but an entry and stamp in the Warranty
Card are required.
22) Device's first start-up, any repairs and other activities, which are
not supposed to be carried out by the User according to the op-
erating manual, can be carried out only by an authorized service
trained by the Guarantor. The device's first start-up is payable by
the Purchaser.
23) Warranty repair is made in the location when the product is oper-
ated. If the claim applies to part of the product, including elec-
tronic equipment /electronic controller, fan etc. then the given part
should be sent to the Guarantor at his expense. Returning faulty
equipment is a condition to accept the claim and replace this
equipment for free. Not returning the above-mentioned part within
seven (7) working days will be subject to not accepting the claim
and charging its costs to the purchaser.
24) Provisions of this document do not limit in any way authorizations
resulting from the claim submitted on the basis of statutory war-
ranty. The warranty also had no influence on the other clamps of
the Purchaser, according to the provisions of law - including these
concerning non-conformity of the goods with the contract. The
purchaser can exercise powers from the statutory warranty re-
gardless of powers resulting from the guarantee. If the purchaser
exercises his powers resulting from the warranty, the period for
execution of powers resulting from the warranty will be sus-
pended from the date of notice about the defect. This period will
be continued from the date of refusal by the Guarantor about the
execution of obligations resulting from the warranty or ineffective
lapse of time for their execution.
25) To all matters not settled in this Warranty Card and document the
provisions of the Civil Code Art. 577 - 581 shall apply.
12.1. WARRANTY CONDITIONS “48H SERVICE”
1) The "48h Service" program covers the heating equipment manu-
factured by DEFRO R. Dziubeła sp. k.
2) Any complaints are to be made at a retail outlet, directly at the
Company’s e-mail: [email protected], or by a letter to the com-
pany’s address.
3) Fault registration can be completed if the Purchaser has a pur-
chase confirmation and has filled in the Warranty Card correctly
including a complaint sheet.

19 | Page
4) The "48h service" ensures that DEFRO R. Dziubeła sp. k. does
its best to remove any faults which make it impossible/difficult for
the equipment to operate within the period of two business days
from the day of fault registration.
5) Fault removal time may be prolonged for reasons not dependent
on DEFRO R. Dziubeła sp. k., such as the necessity of replace-
ment of construction elements, lack of spare parts at the supplier,
adverse weather conditions /force majeure/.
6) Failure to carry out repairs within this period cannot constitute a
ground for any claims against DEFRO R. Dziubeła sp. k. and Au-
thorized Service Partner.
7) To facilitate contact with service, a service hotline for Customers
has been set up: 509 702 720 and 509 577 900. If you call on
these numbers, you will receive the necessary information and
help with any service issue.
We kindly inform you that the possible replacement of the equip-
ment component, with the working one, claimed by the user is not
unambiguous with the admission of the equipment user’s war-
ranty claims and does not end the complaint processing proce-
dure. DEFRO reserves the right to charge the equipment’s user
with component replacement/repair costs, which after exper-
tise/repair was stated as damaged by the factors independent of
the boiler’s manufacturer (e.g. short-circuit in the electric system,
overvoltage, flooding, mechanical damages not visible to the na-
ked eye etc.) and which damages were not able to stated during
repairing in the location of equipment operation by the service,
within 60 days from date of carrying out the repair. DEFRO will
issue an appropriate invoice for the replacement/repair of the sub-
ject component with the enclosed expertise protocol. At the same
time we inform, you that lack of payment for the invoice including
the above-mentioned costs within 14 days from its issuance re-
sults in irrevocable loss of warranty for the used equipment and
this information will be entered into our computer supervision
system for equipment within the warranty period. The date when
the due amount is credited to the bank account given in the men-
tioned invoice is treated as the payment date.

20 | Page