dejavoo C5 User manual

1Dejavoo SystemsInstruction Manual V429.12
Instruction Manual V429.12
Credit & Debit Application
USER MANUAL – ALL TERMINAL PRODUCTS
Magic Models: C5, X5, X8, M3, M8
V Series Models: V5, V8, V9, V8 Plus, V9 Plus

ABOUT THIS MANUAL
This manual provides basic instructions for user of Dejavoo Systems terminal products. It is suggested that you
read through this document to assist you in getting the full value of using the features provided by your Dejavoo
Systems product. Should you need to download additional copies of this manual you can do so on our website,
www.dejavoosystems.com, or by emailing [e-mail].
DOCUMENT CONVENTIONS
The following symbols were used throughout this manual allowing the reader to easily identify instructions,
explanations and examples ofthe features found inthe Dejavoo Systems terminal application.
When you see this symbol it represents an explanation or a definition of the feature or option
you are reading about. Information is provided to assist the user when using the many
features and options provided by Dejavoo Systems software.
When you see this symbol it represents important additional informationsuchas an example
of how the feature can be used, an important tip for using the feature or an important noteto
be brought to your attention.
DEFAULT PASSWORD
The terminal’s factory default password is 1 2 3 4.This password can be customized either
through programming or manually at the terminal level. For more information on how to
customize the terminal’s security password at the terminal level see page 82 for instructions.
DEJAVOO MENUS
There are multiple menu’s that reside in the Dejavoo Systems software the exact number
depends primarily on
how many applications are being run in the terminal. Please see
definitions below:
Core Menu
In this menu you will find features settings that are Global to the
terminal, used by all applications. Some examples of Core Menu items
are: Adjusting the terminal’s Contrast, Setting the terminal’s time and
date, Printing reports for all applications running in the terminal, etc.
For detailed instructions of Core Menu options see page 75.
Application
Menu
From the Core menu you can navigate to the different host Application
Menu’s, for example you can access the Credit/Debit menu where you
will find options such as: Transaction Prompts, Value Added Server,
and printing Reports only for Credit/Debit transactions, etc. For
detailed instructions on Host Application options see page 102.

3Dejavoo SystemsInstruction Manual V429.12
IDENTIFYING WHICH DEJAVOO PRODUCT YOU HAVE
In this manual you will see instructions and step/action guides for both the Dejvoo MAGIC
LINE of terminalproductsandDejavoo V SERIES terminal products. Use the chartbelow to
identify which of the instructions to follow for the terminal you are working with.
MAGIC LINE
The models in this line of products includes:C5, X5, X8, M3 &M8
You can identify if your terminal model is part of the MAGICLine by the
following:
-Turn your terminal over; the label will identify MAGIC and the
model of that specific terminal.
-X5 and X8 terminals will say “MAGIC INSIDE” on the printer
cover.
-There are 3 Navigation Keys under the display, an up arrow, a
favorite key and a down arrow.
V SERIES
The models in this line of products includes:V5, V8, V9, V8+, V9+
You can identify if your terminal model is part of the V Series by the
following:
-The model number printed onthe display will beginwith a “V”
-Turn your terminal over; the label will identify VEGA and the
model of thatspecific terminal.Ie: VEGA5000
-There are 6 Navigation Keys under the display, an F1, F2, F3,
F4, an up arrowand adown arrow.

Dejavoo Keypad Layouts
All Dejavoo terminals have a number of keys in common. These keys are the same and perform the same function
regardless ofthe Dejavoo model. Other keys are unique toeither one model or a series of models.
Common Keys
KEY FUNCTION
1-0 Number
Keys
•Enter amounts, account numbers, dates and such.
•Alphanumeric entry – multitap to access the alpha characters.
Green O•From the idlepromptis used to access the Main Menu
•Functions as the ENTERkey.
Red X•Cancels a transaction
•Exits menu options to return to idle prompt
Yellow •Back spaceto clear data fields
•Back out of menu options onelevel at a time

Arrow •Navigate up through the menu options
•Change transaction types

Arrow •Navigate down through the menu options
•Change transaction types

5Dejavoo SystemsInstruction Manual V429.12
Dejavoo Magic Line Terminal Keypad Layout
Use the diagrambelow for keypad layout definitions and navigation of the C5, X5, X8, M3 and
M8 Magic Line terminals.
2
3
1
0
02 2/ /0 01 1/ /0 08 8 2 2: :0 03 3
S
Sw wi ip pe e o or r
E
En nt te er r C Ca ar rd d # #
FFavorites F

4
5
1. Display
28X64 Pixels Graphical,Backlit with Icons Bar
2. Navigation Buttons
Up ArrowtoScroll through menus or change
Transaction Types.
Down Arrowto Scroll through menus or change
transaction types.
Hot Key to Access the Favorites Menu.
3. Command Keys
Cancel Transaction or Return to idle Prompt
Backspace or Back one menu level
ENTER or Access Core Menu
4. Alpha Numeric Keypad
Multi-tap Alpha Numeric Entry
5. On Screen Help Access
Access terminal level on screen Help

Dejavoo V Series Terminal Keypad Layout
Use the diagrambelow for keypad layout definitions and navigation of the V5, V8, V9, V8 Plus
and V9 Plus V Series terminals..
2
3
0
02 2/ /0 01 1/ /0 08 8 2 2: :0 03 3
S
S
w
w
i
i
p
p
e
e
o
o
r
r
E
En nt te er r C Ca ar rd d # #
FFavorites F

4
5
1. Display
28X64 Pixels Graphical,Backlit with Icons Bar
2. Navigation Buttons
Power terminal on and off, reboot terminal power
Respond YES to terminal prompts
Hot Key to Access theFavorites Menu
Respond NO to terminal prompts.
These arrow keyscan also be used tonavigate
up and down through the terminal menu options
and to change the transaction type.
3. Command Keys
Cancel Transaction or Return to idle Prompt
Backspace or Back one menu level
ENTER or Access Core Menu
4. Alpha Numeric Keypad
Multi-tap Alpha Numeric Entry
5. On Screen Help Access
Access terminal level on screen Help
1
F2
F3
F4
OK
X
F1

7Dejavoo SystemsInstruction Manual V429.12
ON SCREEN HELP FEATURE
At any time during a transaction or within any Dejavoo menu the user may press the “00”
key on Magic terminals (Double Zero key) and the “•” Key on the V Series terminals to
access the on screen help feature. This feature will provide information on the feature itself
as well as next step directions. See the examples provided below for guidance.
Example #1: The merchant swiped the customer’s credit card but is not sure how to change
the transaction type from Credit Sale to Credit Return. He/She can press the
00 key (Magic) or the “•” key (V Series) to access screen level help and the
following help screen will appear on the terminal display. Pressing Enter or will
return him/her back to the transaction screen.
Example #2: Pressing 00 key (Magic) or the “•” key (V Series) over any menu option will
provide you with a descriptionand next steps associated with that option.
Example #3: The merchant is prompted to input a TIP amount for the transaction but the
customer is not leaving a tip on the card. Unsure what to do he/she presses
the 00 key (Magic) or the “•” key (V Series) and is prompted to press ENTER to
bypass entering a TIP.
Example #1
Example #2
Example #3
Help
User Arrow keys to change
transaction type and input
dollar amount. Press
ENTER to continue
Help
Input the tip amount then
press ENTER or bypass tip
by pressing ENTER.
Help
Access Value Added
Services Such as 3rd party
reporting. Press the Green



DEJAVOO FAVORITES MENU
WHAT IS THE DEJAVOO “FAVORITES”MENU?
You can designate any menu item from your Dejavoo terminal to be listed in your very own
customized terminal menu soyou can quickly and easily access the features that matter to you
most or as we like to call them – your “Favorites” Who better to decide what should be at
your fingertips than you?
SAVING MENU OPTIONS TO “FAVORITES”
You decide what goes in your “Favorite” Menu. You can select up to 20 menu items that you
utilize most often or want quick and easy access to. Creating your customized
menu is easy.
Use the steps below to create a menu all your own.
Step
Action
Display
1.
From the idle prompt access the menu options by
pressing the Green ENTER.
2.
For Magic For V Series
Use the up and 
down arrow keys to locate
and highlight the menu
option you wish to save
as a “Favorite” item. Once
highlighted press the
asterisk (*) key on the
terminals keypad.
Use the up and 
down arrow keys to locate
and highlight the menu
option you wish to save
as a “Favorite” item. Once
highlighted press the long
arrow key on the
terminals keypad.
3.
For Magic For V Series •
Press the up arrow to
select YES Press the F2 Key to select YES
Continued on next page
02/01/08 2:03
Swipe or
Enter Card#
FFavorites F

Run a Transaction
→
Host Utility
→
Credit / Debit
Reports →
Do you want to add a
favorite to this item?
Favorites Menu
Yes No

9Dejavoo SystemsInstruction Manual V429.12
CREATING YOUR “FAVORITES”MENU,CONTINUED
Step
Action
Display
4.
In addition to viewing your favorites in a list you will be
able to access all favorite items by pressing either the
up arrow (Magic Line) or F2 key (V Series) + it’s
assigned number or the down arrow (Magic Line) or
F4 key (V Series) +it’s assigned number.
Using the navigation keys highlight the desired hotkey
placement.
Highlight your numeric hotkey assignment then press
the Green ENTER key to continue.
5.
Congratulations! You have just saved your first menu
item to your Favorites Menu.
6.
The terminal will return to the Main Menu.
ACCESSING YOUR “FAVORITES”MENU
Step
Action
Display
1.
From the idle prompt
you can access your list
of Favorites by pressing
the middle key located
underneath the word
“favorites”.
(see illustration on right)
MAGIC LINE V SERIES
2.
The menu items you have designated as favorites
display as your customizedmenu.
Use the navigation keys to locate and highlight the
desired option.
Press theGreen ENTER key to select. .
3.
The terminalinitiatesthe selected action.
+ 1: Free

+ 2: Free
Set Your Favorite

+ 0 : Reports
Favorite Has
Been Set
Favorite Menu
Settle Daily Batch
Presale Ticket
Favorites
Reports
02/01/08 2:03
Swipe or
Enter Card#
FFavorites F

02/01/08 2:03
Swipe or
Enter Card#
FFavorites F

F1
F2
F3
F4

MANAGING “FAVORITES”
From time to time it may become necessary for the user to manage the favorites they
previously set up. This too can be done from the terminal level. The following options are
provided to Manage the terminal’s FavoritesMenu:
List Delete Add All Apps Print
Step
Action
Display
1.
From the idle prompt access the Core menu options by
pressing the Green ENTER key.
2.
From the Core Menu use the arrow keys to scroll down
and highlight UTILITY.
Then press theGreen ENTER Key.
3.
Press the down arrow to highlight FAVORITES.
Press the F4 key to highlight FAVORITES.
4.
Use the upand downarrow keys to highlight the
desired option
Press theGreen ENTER key to select.
5.
The terminalinitiatesthe requested action.
02/01/08 2:03
Swipe or
Enter Card#
F

Favorites F
Settlement
→
Reports
→
Core Menu
Utility →
Software Download
→
Communications
→
Utility
Favorites →
Delete
→
Add All Apps
→
Favorites
List →

11 Dejavoo Systems Instruction Manual V429.12
TRANSACTIONS
SALE TRANSACTIONS
This section describes the steps necessary to complete a Credit or Debit card sale.
Please note that if additional transaction prompts are enabled they will present
themselves in the flow of the transaction, for example: If Clerk ID is enabled then you will
also be prompted to enter the Clerk ID during the transaction. Sale transactions
demonstratedin this section are the following:
Credit Swiped Credit Manual Entry Credit AVS
Credit with Card Code Debit Sale Cash Sale
CREDIT CARD SALE -SWIPED
Use the chart below to process a credit sale when the credit card is swiped at the point of
sale.
Step
Action
Display
1. From the IDLE PROMPT, Swipe Credit Card.
2.
For Magic For V Series
Press the down arrow
to select CREDIT.Press the F4 key to select
CREDIT.
3. Terminal defaults to “Sale.....Enter Amount $0.00”
Input the dollar amount of the sale. The terminal
displays the numeric value asit is beingentered.
4.
Press ENTERto confirm the amount entered
The terminalcommunicates out to the host (via dialing or
IP connection)
Terminal displays “Connecting... Transmitting....
Receiving Data...”
Continued on next page
02/01/08 2:03
Swipe or
Enter Card#
FFavorites F
DEBIT CREDIT
CARD MODE
C
C
o
o
n
n
n
n
e
e
c
c
t
t
i
i
n
n
g
g
.
.
.
.
.
.
.
.
Enter Amount
$0.00
PREV
Credit
NEXT
SALE

CREDIT CARD SALE –SWIPED,CONTINUED
Step
Action
Display
5. The terminal flashes the host response andprints sales
receipt.
6. Terminal returnsto the idleprompt.
CREDIT CARD SALE –MANUAL ENTRY
Use the chart below to process a credit sale when the credit card number and
expiration date are manually entered at the point of sale using the terminal’s key pad.
Tip: It is always a best practice to swipe the credit card through the terminals card
reader. Manual entry of a card number should be done only when necessary.
Step
Action
Display
1. From the IDLE PROMPT, Usethe numeric keypad to
manually key in the credit card account number.
2. Press ENTER to confirm your entry.
3.
Terminal Displays “Enter Expiration Date From Card
MMYY” Inputthe expiration date from the frontof the
card.
Press ENTER to confirm your entry.
Continued on next page
T
T
R
R
A
A
N
N
S
S
A
A
C
C
T
T
I
I
O
O
N
N
A
AP PP PR RO OV VE ED D
55555555555555555
Account Number
00/00
EXP DATE [MMYY]
02/01/08 2:03
Swipe or
Enter Card#
F

Favorites F

13 Dejavoo Systems Instruction Manual V429.12
CREDIT CARD SALE –MANUAL ENTRY,CONTINUED
Step
Action
Display
4.
Terminal defaults to “Sale.....Enter Amount $0.00“
Input the dollar amount of the sale. The terminal
displays the numeric value as it is being entered.
5. The terminalcommunicates out to the host (via dialing or
IP connection)
Terminal displays “Connecting... Transmitting....
Receiving Data...”
6. The terminal flashes the host response andprints sales
receipt.
`
7. Terminal returnsto the idleprompt.
T
TR RA AN NS SA AC CT TI IO ON N
A
AP PP PR RO OV VE ED D
C
Co on nn ne ec ct ti in ng g. .. .. .. .
Enter Amount
$0.00
PREV Credit NEXT
SALE

CREDIT CARD SALE –AVS
Use the chart below to process a credit sale when AVS options have been enabled.
The following instructions
depict AVS settings of Manual Entry when Card is NOT
Present. Please note that AVS prompts during a transaction will vary depending on
individual configuration. To learn more about setting AVS options and configurations,
see page 153.
Tip: It is recommended you check with your merchant bank prior to changing AVS
settings in your terminal.
Step
Action
Display
1. From the IDLE PROMPT, Use the numeric keypad
to manually key in the credit card account number.
2. Press ENTER to confirm your entry.
3.
Terminal Displays “Enter Expiration Date From Card
MMYY” Input the expiration date from the front of the
card.
Press ENTER to confirm your entry.
4. Terminal defaults to “Sale.....Enter Amount $0.00”
Input
the dollar amount of the sale. The terminal
displays the numeric value asit is beingentered.
Continued on next page
55555555555555555
Account Number
00/00
EXP DATE [MMYY]
02/01/08 2:03
Swipe or
Enter Card#
FFavorites F
Enter Amount
$0.00
PREV Credit NEXT
SALE

15 Dejavoo Systems Instruction Manual V429.12
CREDIT CARD SALE –AVS,CONTINUED
Step
Action
Display
5.
Terminal Displays “Is The Card Present?” Using the
navigation keys move the cursor to highlight your
selection. Press ENTER to confirm.
If
Then
If Card is Present
Press YES
Proceed to
Step 8
If Card is Not Present
Press NO
Proceed to
Step 6
6.
Terminal Displays “Enter Address”. Input thenumeric
portion of the address only. The terminal displays the
numeric valueas itis typed.
Press ENTER to confirm your entry.
7.
Terminal Displays “Enter Zip Code”. Using the key pad
input the cardholder’s zip code. The terminal displays
the numeric value as it is typed.
Press ENTER to confirm your entry.
8. The terminalcommunicates out to the host (via dialing or
IP connection)
Terminal displays “Connecting... Transmitting....
Receiving Data...”
9. The terminalflashes the host response and prints
sales receipt.
10. Terminal returns to the idle prompt.
11001
ENTER ZIP CODE
C
C
o
o
n
n
n
n
e
e
c
c
t
t
i
i
n
n
g
g
.
.
.
.
.
.
.
.
432
ENTER ADDRESS
YES NO
CARD PRESENT?
T
TR RA AN NS SA AC CT TI IO ON N
A
AP PP PR RO OV VE ED D

CREDIT CARD SALE –WITH CARD CODE (CVV,CVC,CID)
When the Card Code option is enabled the terminal will prompt during the transaction for
the three digit code on the back of the card or the four digit code on the front of the card for
American Express & Discover cards.
Please note Card Code needs to be enabled in the Set Up Menu for Credit/Debit. To learn
more about Card Code options and configurations, see page 150.
Swiping VISA prompts fora CVV2 code, 3 digits found on the back of the card.
Swiping MasterCard prompts for CVC2 code, 3 digits found on the back of thecard.

Amex & Discoverprompts for CID code, 4 digits found on front of the card.
Step
Action
Display
1. From the IDLE PROMPT, Usethe numeric keypad to
manually keyin thecredit card account number.
2. Press ENTER to confirm your entry.
3.
Terminal Displays “Enter Expiration Date From Card
MMYY” Inputthe expiration date from the frontof the
card.
Press ENTER to confirm your entry.
4. Terminal defaults to “Sale....Enter Amount $0.00“
Input the dollar amount of the sale. The terminal
displays the numeric value as it is being entered.
Continued on next page
3715555555555555
Account Number
00/00
EXP DATE [MMYY]
02/01/08 2:03
Swipe or
Enter Card#
FFavorites F
Enter Amount
$0.00
PREV
Credit
NEXT
SALE

17 Dejavoo Systems Instruction Manual V429.12
CREDIT CARD SALE –WITH CARD CODE (CVV,CVC,CID),CONTINUED
Step
Action
Display
5.
Input the CVV2, CID or CVC2 information found on the
credit card.
Press ENTER to confirm your entry.
6. The terminalcommunicates out to the host (via dialing or
IP connection)
Terminal displays “Connecting... Transmitting....
Receiving Data...”
7. The terminal flashes the host response andprints sales
receipts.
8. The terminal returns to the idle prompt.
4532
INPUT CID CODE
T
TR RA AN NS SA AC CT TI IO ON N
A
AP PP PR RO OV VE ED D
C
Co on nn ne ec ct ti in ng g. .. .. .. .

RETAIL RECEIPT –CREDIT SALE
MERCHANT’S COPY
Line
Definition
A Merchant Header5 lines, 24 characters per line.
B Date & Time of transaction.
C Transaction #and Batch #
D Invoice Number
E Clerk #
F Transaction Type, i.e.: Sale, Refund, Void, etc.
G Card Number.
H Card Type Identification.
I Method of Card Entry (Ie. Manual, Swiped,etc.)
J Amount of transaction
K Response from Host.
L Approval Code from Host
M Credit Disclaimer
N Signature Line
O Customer’s Namefrom Track 1 of Card
P Identifies this is the Merchant’s Copy.
ABC STORE
4534 Any Street
Somewhere, NY 111111
(555)-777-8888
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
04/07/07 09:00
Trans #:1 Batch #:1
Invoice #: 105
Clerk #: 4
S A L E
Acct: ************5555
Type: MASTERCARD
Entry: Card Swiped
AMOUNT: $164.38
Resp: Approved
Code: 123456
(Disclaimer here)
X___________________________
Customer Name
MERCHANT COPY
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P

19 Dejavoo Systems Instruction Manual V429.12
RETAIL RECEIPT –CREDIT SALE,CONTINUED
CUSTOMER ‘S COPY
Line
Definition
A Merchant Header 5 lines, 24 characters per
line.
B Date & Time of transaction.
C Transaction # and Batch #
D Transaction Type, i.e.: Sale, Refund,
Void,etc.
E Card Type & Truncated Card Number.
F Entry Method, i.e: Swiped or Manual
G Host Response, i.e.: Approved, Declined,etc.
H Host Authorization Code
I Dollar Amount of the transaction
J Merchant Trailer up to 5 lines, 24 characters
per line.
K Identifies this isthe Customer’s Copy.
ABC STORE
4534 Any Street
Somewhere, NY 111111
(555)-777-8888
- - - - - - - - - - - - - - - - - - - -
04/07/07 09:00
Trans #:1 Batch #:1
S A L E
VISA ************5555
Card Swiped
Resp: Approved
Code: 123456
AMOUNT: $164.38
Refunds accepted with receipt
www.abcstore.com
CUSTOMER COPY
A
B
C
D
E
F
G
H
I
J
K

TICKET ONLY SALE
This transaction is used when an Authorization Number has already been obtained via
Authorize only transaction or through voice authorization.
For Example:To rent a canoe at Lake Cawanna thereis a $75.00 deposit at the time of the
rental. The merchant processes an Auth Only transaction for the $75.00,
receiving an authorization code for the funds but not actually charging the
credit card. The merchant charges the credit card when the canoe is brought
back by processing a TICKET ONLY sale using the authorization number
he/she previously obtained.
Step
Action
Display
1. From the IDLE PROMPT, Swipe Credit Card.
2.
For Magic For V Series
Press the up or down
arrow on the keypad
to change the transaction
type unti
l the terminal
displays TICKET.
Press the F2 Key or the
F4 Key on the keypad to
change the transaction
type until the terminal
displays TICKET.
3.
The terminal now displays “TICKET, Enter Amount”
Input the dollar amount of the Ticket Only sale and
press ENTER to confirm the amount.
The terminal displays the numeric value as it is being
entered.
4.
The terminal displays “AUTH CODE”
Input the Authorization code previously obtained for this
transaction.
The terminal displays the numeric value as it is being
entered.
Press ENTER to confirm your entry.
Continued on next page
123456
AUTH CODE
Enter Amount
$5.00
PREV
Credit
NEXT
TICKET
02/01/08 2:03
Swipe or
Enter Card#
FFavorites F

Enter Amount
$0.00
PREV Credit NEXT
TICKET