dejavoo Z11 Setup guide

INCLUDED IN YOUR BOX
TERMINAL SET-UP
HOT KEYS
Your terminal will arrive programmed and all you need to do is plug it in. You will either have
your terminal set-up: Internet Connection or Dial Up. Internet is the preferred method of
communication.
• Credit Card Terminal
• Power Supply – 2 pieces
• IP Cabling - Phone Line | Ethernet Cable
• Training Guide
• Two Rolls of Paper
• Manufacturer User Guide
Dejavoo Z9-Z11
Training Guide
TerminalOn/Off
F-Keys (F1-F4)
Red Key: Go Back or Cancel
Yellow Key: Back Space
Green Key: Enter
FOR ADDITIONAL INFORMATION AND VIDEOS, PLEASE VISIT:
www.signapay.com/equipment/dejavoo-z9
www.signapay.com/equipment/dejavoo-z11
DEJA Z9Z11/03.30.17
MERCHANT CUSTOMER SERVICE
Monday – Friday 8:00am – 5:00pm CST
1.800.944.1399 | SignaPay.com
After Hours Support:
• If your Merchant ID Number Begins with: 389900 - 888.830.0555
• If your Merchant ID Number Begins with: 7620 - 877.243.6542
• If your Merchant ID Number Begins with: 536385 - 800.228.0210

CHIP CREDIT SALE
• Input Sale Amount and press OK
• Insert Chip Card
• Press OK to conrm Sale Amount
SWIPED OR MANUAL CREDIT SALE
• Input Sale Amount and press OK
• Swipe OR Manually Enter Card #
• Press OK to conrm Sale Amount
TRAINING GUIDE
DEBIT SALE*
• Tap the word “Credit” then Tap the word
Debit for “Debit / Sale Enter Amount”
• Input Sale Amount and press OK
• Insert Chip Card
• When prompted tap “YES”
• Input PIN # on PIN Pad and press OK
• Press OK to conrm Sale Amount
*Terminal must have pin pad or internal encryption
VOID TRANSACTION - CARD PRESENT
• Tap the word “Sale” then Tap the word
Void for “Credit/ Void Enter Amount”
• Input VOID Amount and press OK
• If prompted input Manager Password
(1234 default)
• Insert Chip Card
• When prompted tap “YES”
• Receipts Print
VOID TRANSACTION - CARD NOT PRESENT
• Press the F3
• Choose VOID
• Press OK Key
• Enter Manager Password - 1234
press OK Button
• Retrieve by Transaction # from original
receipt
• Enter tranasaction #
• Select by pressing F3, then OK Key
• Enter Manager Password - 1234
RETURN TRANSACTION
• Press yellow key, choose return
• Input RETURN Amount and press OK
• If prompted input Manager Password
(1234 default)
• Insert Chip Card, Tap, Swipe, Enter
• When prompted tap “YES”
• Receipts Print
PRINTING REPORTS
• From the Idle Prompt screen press OK
• Tap REPORTS
• Tap Desired Report Type
• Input Password (1234 Default)
and press OK
- Report Prints
* FOR WI-FI ENABLED UNITS
PRINTING LAST RECEIPT
• From the idle prompt tap the Favorites
icons on the display:
• Tap Reprint Cr/Dbt Rcpt
• Last transaction Receipt Prints
SETTLE THE OPEN BATCH
• From the idle prompt tap the Favorites
icons on the display:
• Tap CORE SETTLE DAILY BATCH
• If prompted input Manager Password
(1234 default)
- Terminal communicates with the Host
- Settle Report Prints
WIRELESS ICON INDICATORS*
• GPRS Signal Strength Indicator
(The More Bars, The Better Your Signal GPRS)
• Battery Strength Indicator
• Indicates Issue with SIM Card (GPRS)
SIM
* MOBILE UNITS ONLY
WI-FI ICON INDICATOR *
• Wi-Fi Not Connected
• Wi-Fi Connected Successfully
* FOR WI-FI ENABLED UNITS
POWERING THE TERMINAL ON/OFF
For Z9:
• From the Idle Prompt press the Green Key
• Tap Power Off - Tap & Hold
To Power Cycle Z11:
• From the Idle Prompt press the Green Key
• Press and Hold the Power Key on the
Keypad, release once terminal begins to
reboot.
CALL ME FEATURE (MUST BE ENABLED)
• From the Idle Prompt tap the CALL ME
icon on the display:
• Select “CALL ME” and press OK
• The terminal sends notication to the help
desk and you will receive a call back from
a representative with assistance.
Note: The terminal’s idle prompt is the main “Credit / Sale … Enter Amount” Screen These steps
have been provided as a guide for assistance with your Dejavoo Touch Screen Payment Device