dejavoo Z9 User manual

CREDIT CARD RETURN
1. Tap on the CREDIT icon on your terminal home screen.
2. Tap on the RETURN icon.
3. Input SERVER # and press OK. Conditional on the terminal’s
configuration.
4. Input the RETURN AMOUNT and press OK.
5. Tap (contactless only), swipe, insert chip card or manuallly
enter card #.
6. If prompted, confirm the sale amount by tapping YES or NO.
Conditional on the terminal’s configuration.
7. The transaction is processed. Sales receipts will print with details
of the transaction.
CHIP CREDIT SALE
1. Tap on the CREDIT icon on your terminal home screen.
2. Tap on the SALE icon.
3. Input SERVER # and press OK.
Conditional on the terminal’s configuration.
4. Input the SALE AMOUNT and press OK.
5. Tap (contactless only) or insert chip card.
6. If prompted, confirm the sale amount by tapping YES or NO.
Conditional on the terminal’s configuration.
7. The transaction is processed. Sales receipts will print with details
of the transaction.
EMV RESTAURANT
Quick Reference Guide
VOID CREDIT TRANSACTION (Card Present)
1. Tap on the CREDIT icon on your terminal home screen.
2. Tap on the VOID icon.
3. Input SERVER # and press OK.
Conditional on the terminal’sconfiguration.
4. Input the VOID amount and press OK.
5. If prompted, confirm the void amount by tapping OK or CANCEL.
Conditional on the terminal’s configuration.
6. If prompted, input Manager Password (1234 default).
7. Tap (contactless only) or insert chip card.
8. The transaction is processed. Void receipts will print with details
of the transaction.
VOID BY TRANSACTION # (Card Not Present)
1. From the idle prompt, tap the icon to access the
FAVORITES menu.
2. Tap VOID TRANSACTION.
3. If prompted, input Manager Password (1234 default).
4. Tap BY TRANSACTION #.
5. Input TRANSACTION # to be voided and press OK.
6. Confirm the void transaction by tapping SELECT.
7. If prompted, confirm the void amount by tapping OK or CANCEL.
Conditional on the terminal’s configuration.
8. If prompted, input Manager Password (1234 default).
9. The void is processed. Void receipts will print with details of
the transaction.
For touch screen Z-Line models Z9 & Z11 with AURA icons
These steps have been provided as a guide for assistance with your Dejavoo touch screen payment device with AURA software.
IMPORTANT: The terminal’s idle prompt displays a selection of payment type icons. The icon will take you to your favorites menu, the icon will
take you to the terminal’s Services menu and when configured, use the icon for a CALL ME request.
REPRINT RECEIPT
1. From the idle prompt, tap the icon to access the
FAVORITES menu.
2. Tap REPRINT RECEIPT.
3. If prompted, input Manager Password (1234 default).
4. Tap desired option (LAST, BY TRANSACTION # or
BY CARD NUMBER).
5. Follow prompts and transaction receipt prints.
CALL ME FEATURE (Must Be Enabled)
1. From the terminal main screen tap the icon.
2. If prompted, input Manager Password (1234 default).
3. Tap CALL ME.
4. The terminal sends notification to the help desk and you will
receive a call back from a representative with assistance.

SETTLE DAILY BATCH
1. From the idle prompt, tap the icon to access the
FAVORITES menu.
2. Tap SETTLE DAILY BATCH.
3. If prompted, input Manager Password (1234 default).
4. Terminal communicates with the host.
5. Settlement Report prints.
PRINTING REPORTS
1. From the idle prompt, tap the icon to access the
FAVORITES menu.
2. Tap desired report type (DAILY REPORT or SUMMARY REPORT).
3. If prompted, input Manager Password (1234 default).
4. REPORT prints.
TERMINAL POWER OPTIONS
Powering on (Z9 only)
1. Press key to turn on terminal.
Powering off (Z9 only)
1. Tap the icon to access the FAVORITES menu.
2. Tap on POWER OFF to turn off terminal.
To power cycle all terminals
1. Press and hold the key on the keyboard and release once
terminal starts to reboot.
*
*
TURN SERVER PROMPT ON/OFF
1. From the idle prompt, tap the icon to access the
SERVICES menu.
2. Tap CORE.
3. Tap APPLICATIONS.
4. Tap CREDIT/DEBIT/EBT.
5. Tap SETUP.
6. If prompted, input Manager Password (1234 default).
7. Tap TRANS PROMPTS.
8. Tap CLERKS.
9. Tap PROMPT.
10.Tap to select desired option and press OK.
11.To return to the home screen press the key 2 times.
EDIT TIPS BY TRANSACTION #
1. From the idle prompt, tap the icon to access the
FAVORITES menu.
2. Tap EDIT TIP.
3. If prompted, input Manager Password (1234 default).
4. Tap ALL.
5. Tap TRANSACTION #.
6. Transaction amount appears, input TIP AMOUNT and press OK.
7. If prompted, confirm the tip amount by tapping YES or NO.
Conditional on the terminal’s configuration.
8. Repeat steps 5 and 6 as needed.
9. Press the key after all desired tips have been adjusted.
WIRELESS ICON INDICATORS (Mobile Units Only)
Battery strength indicator.
Indicates issue with SIM card (GPRS).
GPRS signal strength indicator
(the more bars, the better your signal GPRS).
WIRELESS ICON INDICATORS (For Wi-fi Enabled Units)
Wi-Fi icon will blink when not connected.
It will remain static when connected successfully.
MANUALLY ENTERED CREDIT SALE
1. Tap on the CREDIT icon on your terminal home screen.
2. Tap on the SALE icon.
3. Input SERVER # and press OK.
Conditional on the terminal’s configuration.
4. Input the SALE AMOUNT and press OK.
5. Manually input card #.
6. Follow the CNP prompts (input exp. date, ZIP code etc).
Conditional on the terminal’s configuration.
7. The transaction is processed. Sales receipts will print with
details of the transaction.