Dell Dual Charge Dock User manual

Dell Dual Charge Dock
User Guide
Regulatory Model: K21A
Regulatory Type: K21A001
May 2022
Rev. A00

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.

Chapter 1: Introduction................................................................................................................. 4
Chapter 2: What's in the box......................................................................................................... 5
Chapter 3: Hardware requirements................................................................................................6
Chapter 4: Views of Dell Dual Charge Dock - HD22Q...................................................................... 7
Back........................................................................................................................................................................................ 7
Front....................................................................................................................................................................................... 7
Left..........................................................................................................................................................................................8
Right....................................................................................................................................................................................... 8
Chapter 5: Important Information................................................................................................. 9
Chapter 6: Setting up your docking station..................................................................................10
Charging your phone..........................................................................................................................................................11
Orientations supported for wireless charging........................................................................................................11
Charging your wireless earbuds......................................................................................................................................12
Chapter 7: Setting up external monitors...................................................................................... 13
Configuring your Monitors............................................................................................................................................... 13
Display Resolution Table...................................................................................................................................................14
Chapter 8: Technical specifications............................................................................................. 16
Product specifications...................................................................................................................................................... 16
Wireless Qi charging specifications............................................................................................................................... 17
Docking cable specifications............................................................................................................................................17
Power adapter specifications.......................................................................................................................................... 17
LED indicators..................................................................................................................................................................18
Dimensions and weight..................................................................................................................................................... 18
Docking specifications...................................................................................................................................................... 18
Chapter 9: Dell docking station firmware update .........................................................................19
Chapter 10: Troubleshooting the Dell Dual Charge Dock - HD22Q................................................ 22
Symptoms and solutions..................................................................................................................................................22
Chapter 11: Getting help and contacting Dell............................................................................... 26
Contents
Contents 3

Introduction
The Dell Dual Charge Dock - HD22Q is a device that links all your electronic devices to your system using a USB Type-C cable
interface. Connecting the system to the docking station allows you to easily connect multiple peripherals (mouse, keyboard,
stereo speakers, external hard-drives, and high-resolution displays) without having to plug each one into the system.
The dock also supports wireless charging for supported mobile devices.
CAUTION: Update your system’s BIOS, graphic drivers and the Dell docking station drivers to the latest versions
available at www.dell.com/support before using the docking station. Older BIOS versions and drivers could
result in your system not recognizing the docking station or not functioning optimally. Always check if any
recommended firmware is available for your docking station at www.dell.com/support.
1
4 Introduction

What's in the box
Your docking station ships with the components shown below:
1. Docking station
2. Power cord
3. Power adapter
4. Documentation (Quick Start Guide, Safety, Environmental, and Regulatory Information
NOTE: Contact Dell support if any of the listed items are missing from your box.
2
What's in the box 5

Hardware requirements
Before using the docking station, ensure that your system has a USB Type-C with DisplayPort Alt Mode that is designed to
support the docking station.
3
6 Hardware requirements

Views of Dell Dual Charge Dock - HD22Q
Back
1. DisplayPort 1.4 port
2. HDMI 2.1 port
3. Two USB 3.2 Gen 1 ports
4. Network connector (RJ-45)
5. Power connector
6. USB Type-C cable
Front
1. Wireless charging pad
4
Views of Dell Dual Charge Dock - HD22Q 7

Left
1. USB 3.2 Gen 2 Type-C port with PowerDelivery 3.0 (5 V / 3 A, 15 W)
Right
1. Power button with LED
2. Two USB 3.2 Gen 1 ports
8Views of Dell Dual Charge Dock - HD22Q

Important Information
Updating drivers on your system
It is recommended to update the following drivers on your system before using the docking station:
1. System BIOS
2. Graphics driver
3. Ethernet driver
CAUTION: Older BIOS versions and drivers could result in the docking station not being recognized by your
system or not functioning optimally.
For Dell systems, you can visit www.dell.com/support and enter the Service Tag or Express Service Code to find all relevant
drivers. For more information on how to find the Service Tag for your computer, see Locate the Service Tag on your computer.
For non-Dell systems, please visit the respective manufacturers support page to find the latest drivers.
Updating the Dell Dual Charge Dock - HD22Q driver set
To ensure that the Dock functions correctly, it is recommends installing the latest firmware available for the HD22Q.
All available drivers can be found on www.dell.com/support.
Drivers and Downloads FAQ
When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article,
Drivers and Downloads FAQ 000123347.
5
Important Information 9

Setting up your docking station
Steps
1. Update your system's BIOS, graphics, and network drivers from www.dell.com/support/drivers.
CAUTION: Ensure that the system is connected to a power source while installing the BIOS and drivers.
2. Connect the AC adapter to a power outlet. Then, connect the AC adapter to the 7.4 mm DC-in power input on the Dell Dual
Charge Dock - HD22Q.
3. Connect the USB Type-C connector to the system.
Update the Dell Dual Charge Dock drivers from www.dell.com/support/drivers.
4. Connect the displays (up to 2 direct connection via DisplayPort and HDMI ports) to the docking station, as needed.
For more details on supported display resolutions and setting up additional displays, please see Display Resolution.
NOTE: The USB 3.2 Gen 2 Type-C port on the dock is not DisplayPort Alt Mode capable and won't support a video
display.
6
10 Setting up your docking station

Charging your phone
About this task
The Dell Dual Charge Dock - HD22Q features a wireless charging pad for charging supported mobile devices.
Steps
1. Align and place the phone on the charging pad.
2. The Qi charging LED should turn solid white and the phone should start charging automatically.
Orientations supported for wireless charging
The Dell Dual Charge Dock - HD22Q has a 3-coil design that supports wireless charging on mobile devices of different sizes. You
can charge your mobile device on portrait or landscape mode, based on your device size and preference.
Setting up your docking station 11

As seen in the images above, the charging coils are spread out to ensure that devices of all sizes have no difficulty charging
when placed on the wireless charging pad.
1. Portrait mode charging on larger phones
2. Portrait mode charging on smaller phones
3. Landscape mode charging
The Qi charging LED helps identify the charging status on the docking station. For more information, please see LED indicators.
CAUTION: Mobile devices without Qi certifications may not charge as expected on the Dell Dual Charge Dock -
HD22Q.
CAUTION: Ensure that there are no metal objects (phone cover, magnetic mobile holder plate etc.) between the
mobile device and the wireless charging pad on the dock.
Charging your wireless earbuds
About this task
The Dell Dual Charge Dock - HD22Q can also be used to charge wireless earbuds. The placement and orientation of the charging
case on the charging pad may vary depending on the type of earbuds and the size of the case.
12 Setting up your docking station

Setting up external monitors
Configuring your Monitors
If connecting two displays, follow these steps:
Steps
1. Click the Start button, and then select Settings.
2. Click System and select Display.
7
Setting up external monitors 13

3. Under the Multiplay displays section, modify the display configuration as needed.
NOTE: The display topology can be configured, by moving around the displays in the "Select and rearrange displays"
section, to change where the operating system assumes these monitors are located.
Display Resolution Table
Display matrix for Dell Dual Charge Dock HD22Q
Table 1. Display matrix for Dell Dual Charge Dock HD22Q
Display Port
Available
Bandwidth
Single Display
(maximum
resolution)
Dual Display
(maximum
resolution)
Triple Display (maximum
resolution)
Quad Display (maximum
resolution) ****
HBR2 (HBR2 x2
lanes - 8.6 Gbps)
DP 1.4/HDMI 2.1: 4K
(3840 x 2160) @30
Hz
DP 1.4 + HDMI 2.1:
FHD (1920 x 1080)
@ 60 Hz
HDMI 2.1: FHD (1920 x
1080) @60 Hz
DP 1.4: 2 x HD (1280 x 720)
@60Hz**
Not supported
HBR3 (HBR3 x2
lanes - 12.9 Gbps)
DP 1.4/HDMI 2.1: 4K
(3840 x 2160) @30
Hz
DP 1.4 + HDMI 2.1:
QHD (2560 x 1440)
@60 Hz
HDMI 2.1: FHD (1920 x
1080) @60 Hz
DP 1.4: 2 x HD (1280 x 720)
@60Hz**
HDMI 2.1: FHD (1920 x
1080) @60 Hz
DP 1.4: 3 x HD (1280 x 720)
@60Hz**
HBR3 with DSC
(Display Stream
Compression)
DP 1.4: 8K (7680 x
4320) @ 30 Hz
OR
HDMI 2.1: 4K (3840
x 2160) @60 Hz or
4K (3840 x 2160)
@120 Hz*** or 8K
(7680 x 4320) @ 30
Hz ***
DP 1.4 + HDMI 2.1:
4K (3840 x 2160)
@60 Hz
HDMI 2.1: QHD (2560 x
1440) @ 60 Hz
DP 1.4: 2 x QHD (2560 x
1440) @ 60 Hz**
HDMI 2.1: QHD (2560 x
1440) @ 60 Hz
DP 1.4: 3 x QHD (2560 x
1440) @ 60 Hz**
14 Setting up external monitors

**Third and fourth display must be daisy-chained through the DisplayPort (DP) 1.4 port using Multi-Stream Transport (MST)
monitors connected to the DP 1.4 port. All DisplayPort (DP) connected monitors should have Display Stream Compression
(DSC) support. If non-DSC monitors are used, then maximum resolution (HD: 1280 x 720) is the same as HBR3 non-DSC
(12.9Gbps) offerings.
*** This resolution is supported when using HDMI 2.1 monitor with Fixed Rate Link support for higher video resolution and
refresh rate. An HDMI 2.1 cable is also required for this display resolution.
****Quad display setup functions only in LCD off mode.
Important
NOTE: If higher resolution monitors are used, the Graphics driver makes a judgment based on monitor specifications and
display configurations. Some resolutions may not be supported and so will be removed from the Windows Display Control
Panel.
NOTE: Linux operating system is unable to physically turn-off built-in display, the external display numbers will be one less
than the display numbers listed in above tables.
NOTE: Resolution support is also dependent on the monitor’s Extended Display Identification Data (EDID) resolution.
Setting up external monitors 15

Technical specifications
Product specifications
Table 2. Product specifications
Feature Specifications
Model HD22Q
Video ports ●DisplayPort 1.4 port (rear)
●HDMI 2.1 port (rear)
External displays supported Up to 4
USB Type-A ports ●Two USB 3.2 Gen 1 (rear)
●Two USB 3.2 Gen 1 (right)
USB Type-C ports ●USB 3.2 Gen 2 Type-C with PowerDelivery 3.0
Network Gigabit Ethernet (RJ-45)
Support Wake On LAN from S0, S3, S4, or S5 sleep state with
select Dell systems. See platform setup guide for more details.
Support MAC Address Pass-Through with select Dell systems.
See platform setup guide for more details.
LED indicators ●Power button LED
●Qi charging LED
●RJ-45 LEDs
AC adapter options 130 W
DC-in Port 7.4 mm
Cable 0.8 m for HD22Q
Power delivery ●90 W to system with 130 W AC-adapter
System requirements Compatible with USB Type-C systems with DisplayPort Alt
Mode
Power button function Sleep/Wakeup/Power button
NOTE: For Dell systems, the power button mimics the
host power button behavior.
Operating systems ●Windows 10
●Windows 11
●Ubuntu 20.04 and later version
Systems management ●Wireless vPro supported by the notebook, tablet, or
workstation
●Kernel Direct Memory Access (DMA) protection
MAC address Pass-through MAC address
8
16 Technical specifications

Wireless Qi charging specifications
Table 3. Wireless charging specifications
Type Value
Charger type Qi 1.3 certified
Fast charge Up to 12 W
Docking cable specifications
Table 4. Docking cable specifications
Type USB Type-C
Color Magnetite
Length 800 mm
Signal bandwidth Up to 20 Gbps
Voltage rating 5 V to 20 V
Minimum bend radius 11.2 mm
Notebook/Tablet Connection Types Type-C
Power adapter specifications
Table 5. Power adapter specifications
Dell AC Adapter Specifications 130 W
Input voltage 100 to 240 VAC
Input current (max) 2.5 A
Input frequency 50 to 60 Hz
Output current 6.67 A (continuous)
Rated output voltage 19.5 VDC
Weight (lb) 0.91
Weight (kg) 0.413
Dimensions (in.) 1.0 x 3.0 x 6.1
Dimensions (mm) 25.4 x 76.2 x 154.7
Temperature range operating 0°C to 40°C
32°F to 104°F
Storage -40°C to 70°C
-40°F to 158°F
Technical specifications 17

LED indicators
Table 6. Docking station LED indicator
State LED behavior
Docking station is receiving power from power adapter Flash three times
Table 7. RJ-45 LED indicator
Link speed indicators Ethernet activity indicator
10 Mb = Green Blinking yellow during network activity
100 Mb = Amber
1 Gb = Green + Amber
Table 8. Qi charging LED indicator
State LED behavior
Docking station is receiving power from power adapter Flashes white light for 3 seconds
Compatible Qi device is placed on the charging pad and the
device is charging
Solid white light
NOTE: The solid white light dims after 10 seconds.
Dock detects abnormal charging behavior, incompatible or
incorrect placement of device on the charging pad
Blinking amber light
For more details on troubleshooting, please see Symptoms and
solutions.
No device placed on charging pad No light
Dimensions and weight
Table 9. Dimensions and weight
Description Value
Height 113.20 mm (4.46 in.)
Width 90.50 mm (3.56 in.)
Depth 117.35 mm (4.62 in.)
Weight 0.67 kg (1.48 lb)
Docking specifications
Table 10. Operating and storage environment
Description Operating Non–operating
Temperature range 0 °C – 35 °C (32 °F – 95 °F) Non–operating : -20 °C to 60 °C (-4 °F
to 140 °F)
Relative humidity (maximum) 10% to 80% (non-condensing) Non–operating : 5% to 90% (non-
condensing)
WARNING: Operating and storage temperature ranges may differ among components, so operating or storing
the device outside these ranges may impact the performance of specific components.
18 Technical specifications

Dell docking station firmware update
Standalone Dock Firmware Update utility
NOTE: Information that is provided is for Windows users running the executable tool. For other operating systems or
further detailed instructions see the HD22Q admin guide available on www.dell.com/support.
Download the Dell HD22Q dock driver and firmware update from www.dell.com/support. Connect the dock to the system and
start the tool in administrative mode.
1. Wait for all the information to be entered in the various Graphical User Interface (GUI) panes.
2. Update and Exit buttons are displayed in the bottom-right corner. Click the Update button.
9
Dell docking station firmware update 19

3. Wait for all the component firmware update to complete. A progress bar is displayed in the bottom.
4. The update status is displayed above the payload information.
20 Dell docking station firmware update