Dell OptiPlex 3020 User manual

Dell - Internal Use - Confidential
Dell OptiPlex 3020
Technical Guidebook
Inside the OptiPlex 3020
SPECIFIC FEATURES/ MODELS/CONFIGURATIONS/OPTIONS DISCUSSED IN THIS DOCUMENT MAY NOT BE
AVAILABLE IN ALL REGIONS

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Table of Contents
Mini Tower Computer (MT) View ................................................................................................................ 4
MT Motherboard Layout ................................................................................................................................5
Small Form Factor Computer (SFF) View ................................................................................................... 6
SFF Motherboard Layout................................................................................................................................7
Micro Computer View ................................................................................................................................... 8
Micro Motherboard Layout........................................................................................................................... 8
Optional PS2 / Serial Port.............................................................................................................................. 9
Operating System ......................................................................................................................................... 10
Chipset ........................................................................................................................................................... 10
Processor ....................................................................................................................................................... 10
Memory ...........................................................................................................................................................12
Drives and Removable Storage ...................................................................................................................12
System Board Connectors...........................................................................................................................14
Graphics / Video Controller.........................................................................................................................14
External Ports / Connectors ........................................................................................................................14
Communications –Integrated Realtek RTL8151GD...............................................................................15
Communications –Wireless .......................................................................................................................15
Audio and Speakers.......................................................................................................................................15
Keyboards and Mouse ..................................................................................................................................16
Security............................................................................................................................................................16
Software ..........................................................................................................................................................16
Environmental ................................................................................................................................................16
Service and Support ......................................................................................................................................16
Recommended Accessories........................................................................................................................17
Micro Mounting Options..............................................................................................................................19
Dell OptiPlex Micro Vertical Stand..............................................................................................................19
Dell OptiPlex Micro All in One Mount........................................................................................................21
System Dimensions (Physical).................................................................................................................... 22
Micro Mounting Dimensions (Physical) .................................................................................................... 22
System Board Connector Maximum Add-in Card Allowable Dimensions ........................................ 23

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Power.............................................................................................................................................................. 24
Audio............................................................................................................................................................... 26
Communications...........................................................................................................................................27
Graphics / Video Controller........................................................................................................................ 32
Hard Drives .................................................................................................................................................... 35
Optical Drives.................................................................................................................................................41
Media Card Reader (MCR)........................................................................................................................... 43
BIOS Defaults ................................................................................................................................................ 44
ENCLOSURE VENTILATION........................................................................................................................ 47
ENCLOSURE MINIMUM CLEARANCE ....................................................................................................... 47
RECOMMENDED ENCLOSURE.................................................................................................................. 47
OPEN DESK MINIMUM CLEARANCE......................................................................................................... 47
REGULATORY AND ENVIRONMENTAL COMPLIANCE................................................................................. 48
Acoustic Noise Emission Information.............................................................................................................. 49
OptiPlex 3020 MT......................................................................................................................................... 49
Declared Sound Power (LWAd).................................................................................................................. 49
A-Weighted Sound Pressure Level (dB).................................................................................................... 49
Acoustic Noise Emission Information.............................................................................................................. 50
OptiPlex 3020 SFF ........................................................................................................................................ 50
Declared Sound Power (LWAd).................................................................................................................. 50
A-Weighted Sound Pressure Level (dB).................................................................................................... 50
Acoustic Noise Emission Information...............................................................................................................51
OptiPlex 3020 Micro .....................................................................................................................................51
Declared Sound Power (LWAd)...................................................................................................................51
A-Weighted Sound Pressure Level (dB).....................................................................................................51

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Overview
Mini Tower Computer (MT) View
Front View
Rear View
1
Optical Drive
5
Headphone
Connector
8
Padlock Ring
12
Power Supply
Diagnostic Light
2
Optical Drive
Eject Button
6
Microphone
Connector
9
Kensington /
Noble Security
Cable Slot
13
Back Panel
Connectors
3
Power Button,
Power Light
7
Drive Activity Light
10
Power
Connectors
14
Expansion Card
Slots (4)
4
USB2.0
connectors (2)
11
Power Supply
Diagnostic Button
Back Panel Connectors
1
DisplayPort
Connector
6
Network
Connector
2
VGA Connector
7
Network Activity
Light
3
USB2.0
Connectors (4)
8
Line-Out
Connector
4
Line-in /
Microphone
Connector
9
USB3.0
Connectors (2)
5
Link Integrity Light

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MT Motherboard Layout
Number
Name
Number
Name
1
HDD LED and Chassis Detect
Connector (FRONT_HDD_LED)
15
PCIe x1 Connector (SLOT2)
2
Internal Speaker Connector
(INT_SPKR)
16
Front Audio Connector
(FRONT_AUDIO)
3
SATA 2 Connector (SATA2) (Black
color)
17
PCIe x16 Connector (SLOT1)
4
SATA 0 Connector (SATA0) (Blue
color)
18
System Fan Connector (FAN_SYS)
5
SATA 1 Connector (SATA1) (White
color)
19
CPU Power Connector
(CPU_PWRCONN)
6
PCH chip
20
Intrusion Switch Connector
(INTRUDER)
7
PSWD Jumper (PSWD)
21
PS2 Serial Port Connector
(KB_MS_SERIAL)
8
Front USB2.0 Connector
(FRONTPANEL)
22
Processor Socket
9
Internal USB Connector (INT_USB)
23
CPU Fan Connector (FAN_CPU)
10
RTCRST Jumper (RTCRST)
24
Memory Connectors (DIMM1, DIMM2)
11
Battery Connector (BATTERY)
25
Power Switch Connector (PWR_SW)
12
PCIe x1 Connector (SLOT4)
26
ATX Power Connector
(ATX_POWERCON)
13
SERVICE MODE Jumper
(SERVICE_MODE)
27
HDD_ODD Power Cable Connector
(HDD_ODD_PWR)

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14
PCIe x1 Connector (SLOT3)
Small Form Factor Computer (SFF) View
Front View
Rear View
1
Optical Drive
5
Headphone
Connector
8
Padlock Ring
12
Power Supply
Diagnostic Light
2
Optical Drive Eject
Button
6
Microphone
Connector
9
Kensington /
Noble Security
Cable Slot
13
Back Panel
Connectors
3
Power Button,
Power Light
7
Drive Activity
Light
10
Power
Connectors
14
Expansion Card
Slots (2)
4
USB2.0
Connectors (2)
11
Power Supply
Diagnostic
Button
Rear Panel Connectors
1
DisplayPort
Connector
6
Network
Connector
2
VGA Connector
7
Network Activity
Light
3
USB2.0
Connectors (4)
8
Line-Out
Connector
4
Line-in
Microphone
Connector
9
USB3.0
Connectors (2)
5
Link Integrity Light

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SFF Motherboard Layout
Number
Name
Number
Name
1
HDD_ODD Power Cable Connector
(HDD_ODD_PWR)
13
PS2 Serial Port Connector
(KB_MS_SERIAL)
2
Front USB2.0 Connector
(FRONTPANEL)
14
CPU Power Connector
(CPU_PWRCONN)
3
SATA 1 Connector (SATA1) (White
color)
15
Processor Socket
4
SATA 0 Connector (SATA0) (Blue
color)
16
CPU Fan Connector (FAN_CPU)
5
Internal Speaker Connector
(INT_SPKR)
17
Memory Connectors (DIMM1, DIMM2)
6
PCH chip
18
RTCRST Jumper (RTCRST)
7
PSWD Jumper (PSWD)
19
HDD LED and Chassis Detect
Connector (FRONT_HDD_LED)
8
SERVICE MODE Jumper
(SERVICE_MODE)
20
Battery Connector (BATTERY)
9
PCIe x16 Connector (SLOT1)
21
Power Switch Connector (PWR_SW)
10
PCIe x1 Connector (SLOT2)
22
ATX Power Connector
(ATX_POWERCON)
11
Front Audio Connector
(FRONT_AUDIO)
23
System Fan Connector (FAN_SYS)
12
Intrusion Switch Connector
(INTRUDER)

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Micro Computer View
Front View
Rear View
1
Power Switch
5
USB2.0
7
DC_IN
12
RJ45
2
HDD Light
6
USB3.0
8
DP
13
Pad Lock
3
Audio Jack
9
VGA
14
Kensington Lock
4
Mic Jack
10
USB3.0
15
Option I/O
(PS2/COM)
11
USB2.0
16
External Antenna
(Main)
Micro Motherboard Layout
Number
Name
Number
Name
1
Battery connector (BATTERY)
7
Internal speaker connector(INT_SPKR)

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2
PSWD Jumper (PSWD)
8
System Fan Connector (FAN_SYS)
3
SATA Connector (HDD)
9
Processor Socket
4
PCH chip
10
SERVICE MODE Jumper
(SERVICE_MODE)
5
M.2 socket (SLOT1_M.2)
11
PS2 / Serial Port Connector
(KB_MS_SERIAL)
6
Memory Connectors (DIMM1, DIMM2)
12
RTCRST Jumper (RTCRST)
Optional PS2 / Serial Port

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Marketing System Configurations
NOTE: Offerings may vary by country; not all configurations available in all regions. For more
information regarding the configuration of your computer, click Start>Help and Support and select the
option to view information about your computer.
Operating System
MT
SFF
Micro
Windows Operating
System
Microsoft® Windows 8 Pro (64 bit),
Microsoft® Windows 8 (64bit)
Microsoft® Windows 8 Single Language (64bit)
Microsoft® Windows 7® Home Premium SP1
(32 and 64 bit),
Microsoft® Windows 7® Home Premium
w/MUI SP1 (32 and 64 bit),
Microsoft® Windows 7® Professional w/MUI
SP1 (32 and 64 bit),
Microsoft® Windows 7® Professional SP1 (32
and 64 bit),
Microsoft® Windows 8.1 Pro (64
bit),
Microsoft® Windows 8 .1(64bit)
Microsoft® Windows 8.1 Single
Language (64bit)
Microsoft® Windows 7®
Professional w/MUI SP1 (32 and
64 bit),
Microsoft® Windows 7®
Professional SP1 (32 and 64 bit),
Other
Ubuntu 12.04
OS Media Support
(optional)
Optional
Chipset
MT
SFF
Micro
Chipset
Intel H81 Chipset
Non-volatile memory on chipset
BIOS Configuration SPI
(Serial Peripheral Interface
64Mbit (8MB) located at SPI_FLASH on chipset
TPM 1.2 Security Device
(Trusted Platform
Module)1
4KB located at TPM1.2 on chipset
Non-TPM
Available in select countries
NIC EFuse
LOM configuration contained in LOM EFuse
Processor
NOTE: Global Standard Products (GSP) are a subset of Dell’s relationship products that are managed
for availability and synchronized transitions on a worldwide basis. They ensure the same platform is
available for purchase globally. This allows customers to reduce the number of configurations
managed on a worldwide basis, thereby reducing their costs. They also enable companies to
implement global IT standards by locking in specific product configurations worldwide. The following
GSP processors identified below will be made available to Dell customers.
NOTE: Processor numbers are not a measure of performance. Processor availability subject to
change and may vary by region/country.

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MT
SFF
Micro
Intel Quad Core Processors
Core™ I5-4570
Processor (Quad Core,
3.20GHz Turbo, 6MB, w/
HD Graphics 4600), 84W
X
X
Intel® Core™ i5-4590
Processor (Quad Core,
3.30GHz Turbo, 6MB, w/
HD Graphics 4600), 84W
X
X
Intel® Core™ i5-4590T
QC/6MB/4T/2.0GHz,
35W
X
Intel Dual Core Processors
Core™ i3-4130
Processor (Dual Core,
3.4GHz, 3MB w/ HD
Graphics 4400), 54W
X
X
Core™ i3-4150
Processor (Dual Core,
3.5GHz, 3MB w/ HD
Graphics 4400), 54W
X
X
Core™ i3-4160
Processor (Dual Core,
3.6GHz, 3MB w/ HD
Graphics 4400), 54W
X
X
Pentium® G3220
Processor (Dual Core,
3.0GHz, 3MB w/ HD
Graphics), 54W
X
X
Pentium® G3240
Processor (Dual Core,
3.1GHz, 3MB w/ HD
Graphics), 54W
X
X
Pentium® G3250
Processor (Dual Core,
3.2GHz, 3MB w/ HD
Graphics), 54W
X
X
Celeron® G1820
Processor (Dual Core,
2.7GHz, 2MB w/HD
Graphics), 54W
X
X
Celeron® G1840
Processor (Dual Core,
2.8GHz, 2MB w/HD
Graphics), 54W
X
X
Intel® Core™ i3-4150T
DC/3MB/4T/3.0GHz,
35W
X

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Intel® Core™ i3-4160T
DC/3MB/4T/3.0GHz,
35W
X
Intel® Pentium™
G3240T
DC/3MB/2T/2.7GHz,
35W
X
Intel® Pentium™
G3250T
DC/3MB/2T/2.7GHz,
35W
X
Intel® Celeron™ G1840T
DC/2MB/2T/2.5GHz,
35W
X
Memory
NOTE: Memory modules should be installed in pairs of matched memory size, speed, and
technology. If the memory modules are not installed in matched pairs, the computer will continue
to operate, but with a slight reduction in performance. The entire memory range is available to 64-
bit operating systems.
MT
SFF
Micro
Type: DDR3 Synch
DRAM Non-ECC Memory
1600 MHz
DIMM Slots
2 Long DIMM
2 SO-DIMM
DIMM Capacities
Up to 8GB
Minimum Memory
2GB
Maximum System
Memory
16GB
Memory Configurations
8GB1DDR3, 1600MHz, (2
x 4GB)
X
X
X
4GB1DDR3, 1600MHz, (1
x 4GB)
X
X
X
2GB DDR3, 1600MHz, (1
x 2GB)
X
X
X
1The total amount of available memory will be less than 4GB. The amount less depends on the actual
system configuration. To fully utilize 4GB or more of memory requires a 64-bit enabled processor and
64-bit operating system.
Drives and Removable Storage
MT
SFF
Micro
Bays

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Optical Drive Bay
Supported
1 HH or 1 Slim Line
1 Slim Line
N/A
Hard Drive Bay
Supported
2
1
1
Maximum Hard Drives
Supported (3.5” / 2.5”)
2x3.5" OR 2x2.5" OR
1x3.5” + 1x2.5"
1x3.5" or 1x2.5"
1x 2.5”
Interface
SATA2.0
1
1
N/A
SATA3.0
2
1
1
3.5” Hard Drives
1TB1SATA3 7200 RPM
HDD
X
X
N/A
500GB1SATA3 7200
RPM HDD
X
X
N/A
2.5” Hard Drives
1TB1SATA3 5400 RPM
HDD
N/A
N/A
X
500GB1SATA3 7200
RPM HDD
N/A
N/A
X
500GB1SATA3 Solid
State Hybrid Drive
w/8GB Flash
X
X
X
500GB1SATA3 Secure
Encrypted Hybrid Drive
X
X
X
128GB1SATA3 Solid State
Drive
X
X
X
250GB17200RPM Hard
Drive
X
X
X
Optical Drive
DVD+/-RW2
X
X
N/A
DVD-ROM3
X
X
N/A
Media Card Reader
Dell 19 in 1 Media Card
Reader
X
N/A
N/A
1 For hard drives, GB means 1 billion bytes; actual capacity varies with preloaded material and
operating environment and will be less.
2 Discs burned with this drive may not be compatible with some existing drives and players; using
DVD+R media provides maximum compatibility.
3 DVD-ROM drives may have write-capable hardware that has been disabled via firmware
modifications.
4 Dell 19 in 1 Media Card Reader (MCR) is supported via a F5 to F3 bay converter on the MT and
requires a slim line optical drive.

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System Board Connectors
NOTE: See Detailed Engineering Specifications for maximum card dimensions.
MT
SFF
Micro
PCIex16 Gen 2
1FH
1HH
N/A
PCIex1
3FH
1HH
N/A
M.2 2230
NA
1 slot
Total expansion
4 slots
2 slots
1 slot
Graphics / Video Controller
NOTE: MT supports full height (FH) cards and SFF supports low profile (LP) cards.
MT
SFF
Micro
Intel HD Graphics
X
X
X
Discrete Graphics Card Options
1GB AMD Radeon HD8490
Optional
1GB AMD Radeon HD8570
Optional
2 GB AMD Radeon™ R7 250
*after June 2014
Optional
N/A
1 GB AMD Radeon™ R5 240
*after June 2014
Optional
N/A
External Ports / Connectors
NOTE: MT supports full height (FH) cards and SFF supports low profile (LP) cards. See chassis
diagrams section for port/connector locations
MT
SFF
Micro
USB 2.0 (Front / Rear /
Internal)
2 / 4 / 1
2 / 4 / 0
1/3/1
USB 3.0 (Front / Rear /
Internal)
0 / 2 / 0
0 / 2 / 0
1/1/0
Network Connector (RJ-
45)
1
1
1
Serial
Via optional add-on bracket or PCIe card
Via optional daughter
card
PS/2
Via optional add-on bracket
Via optional daughter
card
Parallel
Via optional PCIe card
N/A
Video
VGA
1
1
1
DisplayPort 1.2
1
1
1
HDMI
N/A
N/A
N/A
Audio

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Front panel Mic-in,
Headphones out
X
X
N/A
Rear panel Mic-in/Line-in,
Line-out
X
X
N/A
Front panel Mic-in, GHS
N/A
N/A
X
Communications –Integrated Realtek RTL8151GD
NOTE: MT supports full height (FH) cards and SFF supports low profile (LP) cards.
MT
SFF
Micro
Realtek RTL8151GD1
Ethernet LAN
10/100/1000 (Remote
Wake Up, PXE support)
Integrated on system board
Broadcom NetXtreme
10/100/1000 PCIe Gigabit
Networking Card
Optional card
N/A
1 This term does not connote an actual operating speed of 1 Gb/sec. For high speed transmission,
connection to a Gigabit Ethernet server and network infrastructure is required.
Communications –Wireless
NOTE: MT supports full height (FH) cards and SFF supports low profile (LP) cards.
MT
SFF
Micro
Dell Wireless 1540 PCIe
WLAN card
(802.11a/b/g/n)
Optional card
N/A
Intel Wireless 7260AC M.2
WLAN card
N/A
Optional card
Audio and Speakers
MT
SFF
Micro
Internal Business Speakers
Optional
X
Dell AX210CR USB Stereo
speakers
Optional
N/A
Dell AX510/AX510PA Flat
Panel Soundbar Speakers
Optional
N/A
Dell AC411 External
Speakers
X
Dell AC511 Sound Bar
X

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Keyboards and Mouse
MT
SFF
Micro
Dell Entry Keyboard1
Optional
Dell Multimedia Pro
Keyboard1
Optional
Dell SmartCard Keyboard1
Optional
Dell USB Optical Mouse1
Optional
Dell Laser Mouse1
Optional
1These offerings are not Halogen Free
Security
MT
SFF
Micro
Trusted Platform Module
(TPM) 1.21
Integrated on system board
Chassis Intrusion Switch
Integrated on system board
Dell Smartcard Keyboard
Optional
Chassis lock slot and
loop support
Standard
1TPM is not available in all countries. Depending on your country regulations, no-TPM system boards
may be available.
Software
MT
SFF
Micro
Dell Client Manager
Available on Dell.com
N/A
Dell Data Protection |
Security Tools (DDP|ST)
Standard
Optional
Dell Data Protection |
Encryption (DDPE)
Optional
Optional
Environmental
NOTE: For more details on Dell Environmental features, please to go to Environmental Attributes
section. See your specific region for availability.
MT
SFF
Micro
Multi-pack support
Optional, US only
80 PLUS Energy Efficient
Power Supply
Optional
N/A
Service and Support
NOTE: For more details on Dell Service Plans please to go to: www.dell.com/service/service_plans

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MT
SFF
Micro
1 Year Warranty1Next
Business Day On-site2(1-
1-1)
Standard in some regions
3 Year Warranty1Next
Business Day On-site2(3-
3-3)
Standard in some regions
ProSupport
Optional
1For a copy of our guarantees or limited warranties, please write Dell USA L.P., Attn: Warranties, One
Dell Way, Round Rock, TX 78682. For more information, visit www.dell.com/warranty.
2Service may be provided by third-party. Technician will be dispatched if necessary following phone-
based troubleshooting. Subject to parts availability, geographical restrictions and terms of service
contract. Service timing dependent upon time of day call placed to Dell. U.S. only.
Recommended Accessories
To complete your Dell Experience, we recommend the following accessories for your OptiPlex 3020
system.
For MT/SFF
Category
Product
Audio & Multimedia
Dell 2.0 USB Soundbar AC511
Audio & Multimedia
Dell 2.1 Multimedia Speaker AC411
Audio & Multimedia
Jabra UC Voice 250 MS Headset
Audio & Multimedia
Logitech C615 Webcam
Cables & Dongles
Dell DP to DVI-SL Adapter
Displays
Dell Dual Monitor Stand MDS14
Displays
Dell E1913S
Displays
Dell E1914H
Displays
Dell E2014H
Displays
Dell E2014T Touch Monitor
Displays
Dell E2214H
Displays
Dell P1913
Displays
Dell P1914S
Displays
Dell P2014H
Displays
Dell P2214H
Displays
Dell P2414H
Displays
Dell Single-Arm Stand MSA14
Imaging
Dell B1165nfw Mono Multifunction Printer
Imaging
Dell B5460dnf Mono Laser Printer
Imaging
Dell C1765nfw Color Multifunction Printer
Imaging
Dell B2375dnf Mono Multifunction Printer
Imaging
Dell B5465dnf Mono Laser Printer
Imaging
Dell C5765dnf Color Multifunction Printer

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Input Devices
Dell Business Multimedia Keyboard KB522
Input Devices
Dell Laser Mouse
Input Devices
Dell Smartcard Keyboard KB813
Input Devices
Dell Wired Keyboard
Input Devices
Dell Wired Mouse
Power
APC BE750G Back UPS
Power
Belkin 8-outlet Surge Protector with 6ft Power Cord &
Telephone Protection
Security
Dell Premium Lock LP500
Storage
Dell 1TB Portable Hard Drive
For Micro
Category
Product
Audio & Multimedia
Dell Rihanna (Dell Lync Headset) -Dell version of Jabra 550
Audio & Multimedia
AC411 External Speakers
Audio & Multimedia
AC511 Sound Bar
Audio & Multimedia
C525 Logitech Camera (good)
Cables & Dongles
Dell DP to DVI-SL
Cables & Dongles
Dell DP to HDMI
Cables & Dongles
3 foot power A/C cord (WW)
Stands and Mounting Solutions
Dual Monitor Stand
Stands and Mounting Solutions
Single Monitor Stand
Stands and Mounting Solutions
Dell OptiPlex Micro Vertical Stand
Stands and Mounting Solutions
Dell OptiPlex Micro VESA Mount
Stands and Mounting Solutions
Dell OptiPlex Micro Dual VESA Mount
Stands and Mounting Solutions
Dell OptiPlex Micro All in One Mount
Stands and Mounting Solutions
Dell OptiPlex Micro Console with DVD-RW
Displays
E1914H
Displays
E2014H
Displays
E2214H
Displays
E2314H
Displays
E2414H
Displays
P2014H
Displays
P2214H
Displays
P2314H
Displays
P2414H

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Displays
U2412M
Displays
E1715S
Displays
E1913
Displays
P1914S
Displays
P2213
Displays
P1913
Displays
E2014T
Displays
P2314T
Displays
UZ2214H
I/O
Entry - Ruby Keyboard
I/O
Entry - Indigo Mouse
I/O
Scarlet Multimedia KB
I/O
Cardinal Smart Card KB
I/O
Naruto Laser Mouse (6-button mouse)
I/O
Burgundy Wireless KB
Imaging
Dell B1165nfw Mono Multifunction Printer
Imaging
Dell B5460dnf Mono Laser Printer
Imaging
Dell C1765nfw Color Multifunction Printer
Imaging
Dell B2375dfw Mono Multifunction Printer
Imaging
Dell B5465dnf Mono Laser Printer
Imaging
Dell C5765dnf Color Multifunction Printer
Security
Kensington Twin Head Lock
Security
Dell Premium Lock LP500
Storage
Dell External Tray Load ODD (Emerald)
Storage
Dell 1TB Portable Hard Drive (Lepton Lite)
Micro Mounting Options
Product
Dell OptiPlex Micro Vertical Stand
Dell OptiPlex Micro VESA Mount
Dell OptiPlex Micro Dual VESA Mount
Dell OptiPlex Micro All in One Mount
Dell OptiPlex Micro Console with DVD-RW
Dell OptiPlex Micro Vertical Stand

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Dell OptiPlex Micro VESA Mount
Dell OptiPlex Micro Dual VESA Mount