
8Quick Reference Guide
• Solutions — Troubleshooting hints and 
tips, articles from technicians, and 
online courses, frequently asked 
questions
• Community — Online discussion with 
other Dell customers
• Upgrades — Upgrade information for 
components, such as memory, the hard 
drive, and the operating system
• Customer Care — Contact information, 
service call and order status, warranty, 
and repair information
• Service and support — Service call 
status and support history, service 
contract, online discussions with 
technical support
• Dell Technical Update Service — 
Proactive e-mail notification of software 
and hardware updates for your computer
• Reference — Computer documentation, 
details on my computer configuration, 
product specifications, and white papers
• Downloads — Certified drivers, patches, 
and software updates
Dell Support Website — support.dell.com
NOTE: Select your region or business 
segment to view the appropriate support 
site.
• Desktop System Software (DSS)— If 
you reinstall the operating system for 
your computer, you should also reinstall 
the DSS utility. DSS provides critical 
updates for your operating system and 
support for processors, optical drives, 
USB devices, and so on. DSS is 
necessary for correct operation of your 
Dell computer. The software 
automatically detects your computer 
and operating system and installs the 
updates appropriate for your 
configuration.
To download Desktop System Software:
1
Go to 
support.dell.com
 and click 
Drivers & Downloads.
2
Enter your Service Tag or Product Type 
and Product Model, and click 
Go
. 
3
Scroll to 
System and Configuration 
Utilities
→ 
Dell Notebook System 
Software
 and click 
Download Now
.
4
Select 
Drivers & Downloads
 and 
click
Go
.
NOTE: The support.dell.com user interface 
may vary depending on your selections.
What Are You Looking For? Find It Here