
Quick Reference Guide 7
• Solutions — Troubleshooting hints and tips, articles 
from technicians, and online courses, frequently 
asked questions
• Community — Online discussion with other 
Dell customers
• Upgrades — Upgrade information for components, 
such as memory, the hard drive, and the 
operating system
• Customer Care — Contact information, service call 
and order status, warranty, and repair information
• Service and support — Service call status and 
support history, service contract, online discussions 
with technical support
• Reference — Computer documentation, details on 
my computer configuration, product specifications, 
and white papers
• Downloads — Certified drivers, patches, and 
software updates
• Desktop System Software (DSS)— If you reinstall 
the operating system for your computer, you should 
reinstall the DSS utility prior to installing any of the 
drivers. DSS provides critical updates for your 
operating system and support for Dell™ 3.5-inch 
USB floppy drives, optical drives, and USB devices. 
DSS is necessary for correct operation of your Dell 
computer. The software automatically detects your 
computer and operating system and installs the 
updates appropriate for your configuration.
Dell Support Website — support.dell.com
NOTE: Select your region or business segment to view the 
appropriate support site.
NOTE: Corporate, government, and education customers 
can also use the customized Dell Premier support website at 
premier.support.dell.com. The website may not be available 
in all regions. 
• How to use Windows XP
• How to work with programs and files
• Documentation for devices (such as modem)
Windows Help and Support Center
1
Click the 
Start
 button and click 
Help and Support
.
2
Type a word or phrase that describes your problem 
and click the arrow icon.
3
Click the topic that describes your problem.
4
Follow the instructions on the screen.
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