Dell Vostro 3267 User manual

Dell Vostro 3267/3268
Owner's Manual
Regulatory Model: D13S
Regulatory Type: D13S002
April 2022
Rev. A02

Chapter 1: Working on your computer........................................................................................... 6
Safety instructions.............................................................................................................................................................. 6
Before working inside your computer.............................................................................................................................6
Turning off your computer................................................................................................................................................ 7
Turning off your computertablet tablet— Windows.............................................................................................7
After working inside your computer................................................................................................................................ 7
Chapter 2: Disassembly and reassembly........................................................................................ 8
Recommended tools........................................................................................................................................................... 8
Cover...................................................................................................................................................................................... 8
Removing the cover...................................................................................................................................................... 8
Installing the cover.......................................................................................................................................................10
Front Bezel........................................................................................................................................................................... 11
Removing the front bezel........................................................................................................................................... 11
Installing the front bezel.............................................................................................................................................14
Cooling shroud.................................................................................................................................................................... 15
Removing the cooling shroud....................................................................................................................................15
Installing the cooling shroud...................................................................................................................................... 17
Expansion card....................................................................................................................................................................18
Removing the PCIe X1 expansion card-optional................................................................................................... 18
Installing the PCIe X1 expansion card–optional................................................................................................... 20
Hard drive............................................................................................................................................................................22
Removing the 3.5-inch hard drive chassis assembly.......................................................................................... 22
Removing the 3.5-inch hard drive from the hard drive bracket...................................................................... 24
Installing the 3.5-inch hard drive into the hard drive bracket.......................................................................... 25
Installing the 3.5-inch hard drive chassis ............................................................................................................. 26
Optical drive........................................................................................................................................................................27
Removing the drive cage........................................................................................................................................... 27
Removing the optical drive ...................................................................................................................................... 29
Installing the optical drive ........................................................................................................................................ 30
Installing the drive cage..............................................................................................................................................31
WLAN card..........................................................................................................................................................................33
Removing the WLAN card.........................................................................................................................................33
Installing the WLAN card...........................................................................................................................................35
Heat sink assemblyassembly...........................................................................................................................................36
Removing the heat sink assembly........................................................................................................................... 36
Installing the heat sink assembly............................................................................................................................. 38
Memory modules............................................................................................................................................................... 40
Removing the memory module.................................................................................................................................40
Installing the memory module....................................................................................................................................41
Power supply unit..............................................................................................................................................................42
Removing the power supply unit PSU....................................................................................................................42
Installing the power supply unit PSU...................................................................................................................... 45
System fan.......................................................................................................................................................................... 48
Contents
2 Contents

Removing the system fan..........................................................................................................................................48
Installing the system fan............................................................................................................................................50
Coin-cell battery................................................................................................................................................................50
Removing the coin cell battery................................................................................................................................ 50
Installing the coin cell battery.................................................................................................................................. 52
System board..................................................................................................................................................................... 53
Removing the system board..................................................................................................................................... 53
Installing the system board....................................................................................................................................... 55
System board layout...................................................................................................................................................56
Chapter 3: Technology and components...................................................................................... 57
Processors.......................................................................................................................................................................... 57
Identifying processors in Windows 10.....................................................................................................................57
Verifying the processor usage in Task Manager..................................................................................................57
Verifying the processor usage in Resource Monitor...........................................................................................58
Chipsets...............................................................................................................................................................................59
Downloading the chipset driver............................................................................................................................... 59
Identifying the chipset in Device Manager on Windows 10.............................................................................. 59
Intel chipset drivers.................................................................................................................................................... 60
Intel HD Graphics ..............................................................................................................................................................61
Intel HD Graphics drivers........................................................................................................................................... 61
Display options....................................................................................................................................................................61
Identifying the display adapter..................................................................................................................................61
Downloading drivers.................................................................................................................................................... 61
Changing the screen resolution............................................................................................................................... 62
Adjusting brightness in Windows 10........................................................................................................................62
Connecting to external display devices Windows 7, 8.1 and 10....................................................................... 62
Hard drive options.............................................................................................................................................................62
Identifying the hard drive in Windows 10...............................................................................................................62
Entering BIOS setup................................................................................................................................................... 63
USB features...................................................................................................................................................................... 63
HDMI 1.4.............................................................................................................................................................................. 65
Memory features...............................................................................................................................................................65
Verifying system memory .........................................................................................................................................66
Verifying system memory in setup.......................................................................................................................... 66
DDR4.............................................................................................................................................................................. 66
Testing memory using ePSA.....................................................................................................................................68
Realtek HD audio drivers................................................................................................................................................. 68
Chapter 4: Troubleshooting.........................................................................................................69
Diagnostic and Power LED codes................................................................................................................................. 69
Diagnostic error messages.............................................................................................................................................. 74
System error messages....................................................................................................................................................76
Enhanced Pre-Boot System Assessment — ePSA diagnostics.............................................................................77
Running the ePSA Diagnostics................................................................................................................................. 77
Chapter 5: System Setup overview..............................................................................................79
Accessing System Setup................................................................................................................................................. 79
System setup options.......................................................................................................................................................79
Contents 3

General screen options...............................................................................................................................................79
System Configuration screen options.................................................................................................................... 80
Video screen options................................................................................................................................................... 81
Security screen options.............................................................................................................................................. 81
Secure Boot screen options......................................................................................................................................83
Intel Software Guard Extensions screen options................................................................................................ 83
Performance screen options.....................................................................................................................................83
Power Management screen options....................................................................................................................... 84
POST Behavior screen options................................................................................................................................ 85
Virtualization support screen options.....................................................................................................................85
Maintenance screen options.....................................................................................................................................85
System Log screen options.......................................................................................................................................86
SupportAssist System Resolution........................................................................................................................... 86
Chapter 6: Specifications............................................................................................................ 87
Chapter 7: Contacting Dell...........................................................................................................91
4 Contents

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2017-2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Other trademarks may be trademarks of their respective owners.

Working on your computer
Topics:
•Safety instructions
•Before working inside your computer
•Turning off your computer
•After working inside your computer
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless
otherwise noted, each procedure included in this document assumes that the following conditions exist:
●You have read the safety information that shipped with your computer.
●A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.
WARNING: Before working inside your computer, read the safety information that shipped with your computer.
For additional safety best practices information, see the Regulatory Compliance Homepage
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by
your warranty. Read and follow the safety instructions that came with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching an unpainted metal surface at the same time as touching a connector on the back of the computer.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a
card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by
its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some
cables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking
tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending
any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and
aligned.
NOTE: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to the power source.
CAUTION: Exercise caution when handling Lithium-ion batteries in laptops. Swollen batteries should not be used
and should be replaced and disposed properly.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
CAUTION: System will shut down if side covers are removed while the system is running. The system will not
power on if the side cover is removed.
Before working inside your computer
1. Save and close all open files and exit all open applications.
2. Shut down your computer. Click Start > Power > Shut down.
1
6 Working on your computer

NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down
instructions.
3. Disconnect your computer and all attached devices from their electrical outlets.
4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
5. Remove any media card and optical disc from your computer, if applicable.
6. After the computer is unplugged, press and hold the power button for 5 seconds to ground the system board.
CAUTION: Place the computer on a flat, soft, and clean surface to avoid scratches on the display.
7. Place the computer face down.
Turning off your computer
Turning off your computertablet tablet— Windows
CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your
computer or remove the side cover.
1. Click or tap .
2. Click or tap and then click or tap Shut down.
NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not
automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds
to turn them off.
After working inside your computer
NOTE: Leaving stray or loose screws inside your computer may severely damage your computer.
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
Working on your computer 7

Disassembly and reassembly
Topics:
•Recommended tools
•Cover
•Front Bezel
•Cooling shroud
•Expansion card
•Hard drive
•Optical drive
•WLAN card
•Heat sink assemblyassembly
•Memory modules
•Power supply unit
•System fan
•Coin-cell battery
•System board
Recommended tools
The procedures in this document require the following tools:
●Small flat blade screwdriver
●Phillips # 1 screwdriver
●Small plastic scribe
Cover
Removing the cover
1. Follow the procedure in Before working inside your computer.
2. Follow the steps to remove the cover:
a. Remove the two 6-32xL6.35 screws that secure the cover to the computer [1].
b. Slide the computer cover towards the back of the computer [2].
2
8 Disassembly and reassembly

c. Lift and remove the cover from the computer [3].
Disassembly and reassembly 9

Installing the cover
1. Slide the cover from the back of the computer, until the latches snap-in [1].
2. Replace the two 6-32xL6.35 screws to secure the cover [2].
10 Disassembly and reassembly

3. Follow the procedures in After Working Inside Your Computer
Front Bezel
Removing the front bezel
1. Follow the procedure in Before working inside your computer.
2. Remove cover.
3. Follow the steps to remove the front bezel:
a. Lift the tabs [1], and pull the front bezel [2].
b. Lift the front bezel to remove it from the computer [3].
c. Pull the tabs to remove the front bezel.
Disassembly and reassembly 11

d. Rotate the front bezel away from the computer [1] and pull to release the tabs on the front bezel from the front-panel
slots [2].
12 Disassembly and reassembly

Disassembly and reassembly 13

Installing the front bezel
1. Hold the bezel and ensure that the hooks on the tabs snap into the notches on the computer [1].
2. Rotate the front bezel toward the front of the computer [2].
3. Press the front bezel until the tabs snap in.
14 Disassembly and reassembly

4. Install the cover.
5. Follow the procedure in After Working Inside Your Computer.
Cooling shroud
Removing the cooling shroud
NOTE: Cooling shroud is not a mandatory removal but recommended for easier access to the cables.
1. Follow the procedure in Before working inside your computer.
2. Remove the cover
3. Follow the steps to remove the heat sink fan cover:
a. Pry the plastic notches that secure the fan cover in an outward direction [1].
b. Remove the fan cover from the heat sink assembly [2].
Disassembly and reassembly 15

16 Disassembly and reassembly

Installing the cooling shroud
1. Align the tabs on the cooling shroud with the securing slots on the computer.
2. Lower the cooling shroud into the chassis until it is firmly seated. the notches secure with a click sound and the cooling
shroud is firmly seated [1].
Disassembly and reassembly 17

NOTE: Make sure the cooling shroud is placed such that the 'REAR' mark on the cooling shroud is towards the rear side
of the system.
3. Install the cover.
4. Follow the procedure in After Working Inside Your Computer.
Expansion card
Removing the PCIe X1 expansion card-optional
1. Follow the procedure in Before working inside your computer.
2. Remove the cover.
3. Perform the following steps to remove the expansion card:
a. Pull the metal tab to release the expansion card [1].
18 Disassembly and reassembly

b. Push the tab forward [2], and remove the expansion card from the slot on the computer [3].
c. Remove the expansion card from the slot on the computer
Disassembly and reassembly 19

Installing the PCIe X1 expansion card–optional
1. Insert the expansion card on the slot.
20 Disassembly and reassembly