
FILE LOCATION: S:\systems\Great Belt\OM\Great Belt OM with
RED\GreatBelt_OM_A00\Source\bookTOC.fm
8Contents
A program stops responding or crashes repeatedly 116
A program is designed for an earlier Microsoft®Windows®
operating system . . . . . . . . . . . . . . . . . . 116
A solid blue screen appears . . . . . . . . . . . . 116
Dell MediaDirect problems . . . . . . . . . . . . . 116
Other software problems . . . . . . . . . . . . . . 117
Memory Problems . . . . . . . . . . . . . . . . . . . . 118
Network Problems . . . . . . . . . . . . . . . . . . . . 119
Mobile Broadband (Wireless Wide Area Network [WWAN]) 119
Power Problems . . . . . . . . . . . . . . . . . . . . . 120
Printer Problems . . . . . . . . . . . . . . . . . . . . . 121
Scanner Problems . . . . . . . . . . . . . . . . . . . . 122
Sound and Speaker Problems . . . . . . . . . . . . . . 122
No sound from integrated speakers . . . . . . . . 123
No sound from external speakers . . . . . . . . . 123
No sound from headphones . . . . . . . . . . . . 123
Touch Pad or Mouse Problems . . . . . . . . . . . . . 124
Video and Display Problems . . . . . . . . . . . . . . 125
If the display is blank . . . . . . . . . . . . . . . . 125
If the display is difficult to read . . . . . . . . . . 125
If only part of the display is readable . . . . . . . 126
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 126
What Is a Driver? . . . . . . . . . . . . . . . . . . 126
Identifying Drivers . . . . . . . . . . . . . . . . . 127
Reinstalling Drivers and Utilities . . . . . . . . . . 127
Troubleshooting Software and Hardware Problems . . 130
Restoring Your Operating System . . . . . . . . . . . . 130