Dell G5 5590 User manual

Dell G5 5590
Service Manual
Regulatory Model: P82F
Regulatory Type: P82F001

Identifier GUID-5B8DE7B7-879F-45A4-88E0-732155904029
Status Released
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Identifier GUID-089FFA4B-3A62-4B51-BDE1-309C58A451D9
Status Released
© 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks
may be trademarks of their respective owners.
2019 - 01
Rev. A00

Contents
1 Before working inside your computer............................................................................................................. 8
Before you begin ............................................................................................................................................................... 8
2 After working inside your computer............................................................................................................... 9
3 Safety instructions....................................................................................................................................... 10
Electrostatic discharge—ESD protection......................................................................................................................10
ESD eld service kit ......................................................................................................................................................... 11
Components of an ESD eld service kit................................................................................................................... 11
ESD protection summary ..........................................................................................................................................12
Transporting sensitive components................................................................................................................................12
Lifting equipment .......................................................................................................................................................12
4 Recommended tools.....................................................................................................................................13
5 Screw list..................................................................................................................................................... 14
6 Removing the base cover............................................................................................................................. 16
Procedure.......................................................................................................................................................................... 16
7 Replacing the base cover............................................................................................................................. 20
Procedure ........................................................................................................................................................................ 20
8 Removing the battery.................................................................................................................................. 23
Lithium-ion battery precautions..................................................................................................................................... 23
Prerequisites..................................................................................................................................................................... 23
Procedure for removing the battery for computers shipped without hard drive.....................................................24
Procedure for removing the battery for computers shipped with hard drive.....................................................24
9 Replacing the battery.................................................................................................................................. 26
Procedure for replacing the battery for computers shipped without hard drive..................................................... 26
Procedure for replacing the battery for computers shipped with hard drive..................................................... 27
Post-requisites..................................................................................................................................................................28
10 Removing the memory modules................................................................................................................. 29
Prerequisites..................................................................................................................................................................... 29
Procedure..........................................................................................................................................................................29
11 Replacing the memory modules................................................................................................................... 31
Procedure.......................................................................................................................................................................... 31
Post-requisites..................................................................................................................................................................32
12 Removing the hard drive.............................................................................................................................33
Prerequisites..................................................................................................................................................................... 33
Contents 3

Procedure (Applicable only on computers shipped with 4-cell battery)................................................................... 33
13 Replacing the hard drive.............................................................................................................................36
Procedure (Applicable only on computers shipped with 4-cell battery)................................................................... 36
Post-requisites..................................................................................................................................................................38
14 Removing the coin-cell battery...................................................................................................................39
Prerequisites..................................................................................................................................................................... 39
Procedure..........................................................................................................................................................................39
15 Replacing the coin-cell battery................................................................................................................... 41
Procedure.......................................................................................................................................................................... 41
Post-requisites..................................................................................................................................................................42
16 Removing the speakers.............................................................................................................................. 43
Prerequisites..................................................................................................................................................................... 43
Procedure..........................................................................................................................................................................43
17 Replacing the speakers...............................................................................................................................45
Procedure..........................................................................................................................................................................45
Post-requisites..................................................................................................................................................................46
18 Removing the touchpad..............................................................................................................................47
Prerequisites..................................................................................................................................................................... 47
Procedure..........................................................................................................................................................................47
19 Replacing the touchpad..............................................................................................................................49
Procedure..........................................................................................................................................................................49
Post-requisites................................................................................................................................................................. 50
20 Removing the solid-state drive/Intel Optane memory module.................................................................... 51
Prerequisites......................................................................................................................................................................51
Procedure.......................................................................................................................................................................... 51
21 Replacing the solid-state drive/Intel Optane memory module.................................................................... 54
Procedure to move the screw mount............................................................................................................................54
Procedure......................................................................................................................................................................... 56
Post-requisites................................................................................................................................................................. 58
22 Removing the wireless card....................................................................................................................... 59
Prerequisites..................................................................................................................................................................... 59
Procedure......................................................................................................................................................................... 59
23 Replacing the wireless card........................................................................................................................62
Procedure..........................................................................................................................................................................62
Post-requisites..................................................................................................................................................................63
24 Removing the graphics-card fan................................................................................................................ 64
4Contents

Prerequisites..................................................................................................................................................................... 64
Procedure..........................................................................................................................................................................64
25 Replacing the graphics-card fan................................................................................................................ 66
Procedure......................................................................................................................................................................... 66
Post-requisites..................................................................................................................................................................67
26 Removing the processor fan...................................................................................................................... 68
Prerequisites..................................................................................................................................................................... 68
Procedure..........................................................................................................................................................................68
27 Replacing the processor fan.......................................................................................................................70
Procedure..........................................................................................................................................................................70
Post-requisites.................................................................................................................................................................. 71
28 Removing the heat sink..............................................................................................................................72
Prerequisites..................................................................................................................................................................... 72
Procedure..........................................................................................................................................................................72
29 Replacing the heat sink.............................................................................................................................. 74
Procedure..........................................................................................................................................................................74
Post-requisites..................................................................................................................................................................75
30 Removing the power-adapter port............................................................................................................. 76
Prerequisites..................................................................................................................................................................... 76
Procedure..........................................................................................................................................................................76
31 Replacing the power-adapter port.............................................................................................................. 78
Procedure..........................................................................................................................................................................78
Post-requisites..................................................................................................................................................................79
32 Removing the I/O board............................................................................................................................ 80
Prerequisites..................................................................................................................................................................... 80
Procedure......................................................................................................................................................................... 80
33 Replacing the I/O board.............................................................................................................................82
Procedure..........................................................................................................................................................................82
Post-requisites..................................................................................................................................................................83
34 Removing the display assembly..................................................................................................................84
Prerequisites..................................................................................................................................................................... 84
Procedure..........................................................................................................................................................................84
35 Replacing the display assembly..................................................................................................................88
Procedure..........................................................................................................................................................................88
Post-requisites.................................................................................................................................................................. 91
36 Removing the system board.......................................................................................................................92
Contents 5

Prerequisites..................................................................................................................................................................... 92
Procedure..........................................................................................................................................................................92
37 Replacing the system board....................................................................................................................... 95
Procedure ........................................................................................................................................................................ 95
Post-requisites..................................................................................................................................................................97
Entering the Service Tag in the BIOS setup program................................................................................................. 98
38 Removing the power button with ngerprint reader.................................................................................. 99
Prerequisites..................................................................................................................................................................... 99
Procedure......................................................................................................................................................................... 99
39 Replacing the power button with ngerprint reader.................................................................................. 101
Procedure.........................................................................................................................................................................101
Post-requisites................................................................................................................................................................ 102
40 Removing the keyboard............................................................................................................................103
Prerequisites....................................................................................................................................................................103
Procedure........................................................................................................................................................................ 103
41 Replacing the keyboard.............................................................................................................................105
Procedure .......................................................................................................................................................................105
Post-requisites................................................................................................................................................................106
42 Removing the palm rest............................................................................................................................ 107
Prerequisites....................................................................................................................................................................107
Procedure........................................................................................................................................................................ 107
43 Replacing the palm rest............................................................................................................................109
Procedure........................................................................................................................................................................109
Post-requisites.................................................................................................................................................................110
44 Device drivers............................................................................................................................................111
Intel Chipset Software Installation Utility...................................................................................................................... 111
Video drivers.....................................................................................................................................................................111
Intel Serial IO driver..........................................................................................................................................................111
Intel Trusted Execution Engine Interface...................................................................................................................... 111
Intel Virtual Button driver............................................................................................................................................... 112
Wireless and Bluetooth drivers...................................................................................................................................... 112
45 System setup............................................................................................................................................ 113
System setup................................................................................................................................................................... 113
Entering BIOS setup program........................................................................................................................................113
Navigation keys................................................................................................................................................................113
Boot Sequence................................................................................................................................................................ 114
System setup options..................................................................................................................................................... 114
Clearing CMOS settings.................................................................................................................................................119
Clearing BIOS (System Setup) and System passwords............................................................................................. 119
6Contents

46 Troubleshooting........................................................................................................................................120
Enhanced Pre-Boot System Assessment (ePSA) diagnostics................................................................................. 120
Running the ePSA diagnostics................................................................................................................................120
System diagnostic lights.................................................................................................................................................121
Flashing BIOS (USB key)...............................................................................................................................................122
Flashing the BIOS...........................................................................................................................................................122
Enabling Intel Optane memory......................................................................................................................................122
Disabling Intel Optane memory..................................................................................................................................... 123
WiFi power cycle.............................................................................................................................................................123
Flea power release..........................................................................................................................................................123
47 Getting help and contacting Dell...............................................................................................................125
Self-help resources.........................................................................................................................................................125
Contacting Dell............................................................................................................................................................... 125
Contents 7

Identifier GUID-5D3B1051-9384-409A-8D5B-9B53BD496DE8
Status Released
Before working inside your computer
NOTE: The images in this document may dier from your computer depending on the conguration you ordered.
Identifier GUID-B2521C24-A407-4ABB-8022-6D88B53F0B94
Status Released
Before you begin
1 Save and close all open les and exit all open applications.
2 Shut down your computer. Click Start > Power > Shut down.
NOTE: If you are using a dierent operating system, see the documentation of your operating system for shut-down
instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
5 Remove any media card and optical disc from your computer, if applicable.
1
8 Before working inside your computer

Identifier GUID-06588814-2678-4667-9FF9-C009F4BCE185
Status Released
After working inside your computer
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, or cables you removed before working on your computer.
3 Replace any media cards, discs, or any other parts that you removed before working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
2
After working inside your computer 9

Identifier GUID-71128823-CE64-4E17-9439-DEE95AF668C4
Status Released
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety
best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you nish working inside the
computer, replace all covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is at and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped
with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the
metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity,
which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables have
connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When disconnecting
cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure that the ports and
connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Identifier GUID-E1EAA29F-F785-45A4-A7F8-3E717B40D541
Status Released
Electrostatic discharge—ESD protection
ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors,
memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such as intermittent
problems or a shortened product life span. As the industry pushes for lower power requirements and increased density, ESD protection is an
increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous
Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
Two recognized types of ESD damage are catastrophic and intermittent failures.
•Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an immediate and
complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has received a static shock and
immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or nonfunctional memory.
•Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of intermittent failures
means that most of the time when damage occurs, it is not immediately recognizable. The DIMM receives a static shock, but the
3
10 Safety instructions