Dell Inspiron 14 3000 Series User manual

Inspiron 14 3000
Service Manual
Computer Model: Inspiron 14-3468
Regulatory Model: P60G
Regulatory Type: P60G004

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better
use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss
of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
©2016 Dell Inc. All rights reserved. This product is protected by U.S. and international
copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in
the United States and/or other jurisdictions. All other marks and names mentioned herein may
be trademarks of their respective companies.
2016 - 09
Rev. A00

Contents
Before working inside your computer.................................. 10
Before you begin .............................................................................................10
Safety instructions............................................................................................10
Recommended tools........................................................................................11
Screw list...........................................................................................................12
After working inside your computer......................................13
Removing the battery............................................................... 14
Procedure.........................................................................................................14
Replacing the battery................................................................15
Procedure.........................................................................................................15
Removing the base cover.........................................................16
Prerequisites.....................................................................................................16
Procedure.........................................................................................................16
Replacing the base cover......................................................... 17
Procedure......................................................................................................... 17
Post-requisites..................................................................................................17
Removing the hard drive..........................................................18
Prerequisites.....................................................................................................18
Procedure.........................................................................................................18
Replacing the hard drive.......................................................... 21
Procedure.........................................................................................................21
Post-requisites................................................................................................. 21
3

Removing the memory modules............................................ 22
Prerequisites.....................................................................................................22
Procedure.........................................................................................................22
Replacing the memory modules............................................ 24
Procedure........................................................................................................ 24
Post-requisites................................................................................................. 25
Removing the wireless card.................................................... 26
Prerequisites.....................................................................................................26
Procedure........................................................................................................ 26
Replacing the wireless card.....................................................28
Procedure........................................................................................................ 28
Post-requisites.................................................................................................28
Removing the keyboard...........................................................29
Prerequisites.....................................................................................................29
Procedure........................................................................................................ 29
Replacing the keyboard........................................................... 32
Procedure.........................................................................................................32
Post-requisites................................................................................................. 32
Removing the palm rest........................................................... 33
Prerequisites.....................................................................................................33
Procedure.........................................................................................................33
Replacing the palm rest........................................................... 38
Procedure........................................................................................................ 38
Post-requisites.................................................................................................38
4

Removing the touch pad......................................................... 39
Prerequisites.....................................................................................................39
Procedure........................................................................................................ 39
Replacing the touch pad..........................................................42
Procedure........................................................................................................ 42
Post-requisites.................................................................................................42
Removing the power-button board...................................... 43
Prerequisites.....................................................................................................43
Procedure........................................................................................................ 43
Replacing the power-button board.......................................45
Procedures.......................................................................................................45
Post-requisites.................................................................................................45
Removing the speakers............................................................46
Prerequisites.................................................................................................... 46
Procedure........................................................................................................ 46
Replacing the speakers............................................................ 48
Procedure........................................................................................................ 48
Post-requisites.................................................................................................48
Removing the I/O board.......................................................... 49
Prerequisites.................................................................................................... 49
Procedure........................................................................................................ 49
Replacing the I/O board...........................................................51
Procedure.........................................................................................................51
Post-requisites................................................................................................. 51
5

Removing the system board....................................................52
Prerequisites.....................................................................................................52
Procedure.........................................................................................................52
Replacing the system board.................................................... 55
Procedure.........................................................................................................55
Post-requisites................................................................................................. 55
Removing the coin-cell battery..............................................57
Prerequisites.....................................................................................................57
Procedure.........................................................................................................57
Replacing the coin-cell battery.............................................. 59
Procedure........................................................................................................ 59
Post-requisites.................................................................................................59
Removing the heat sink........................................................... 60
Prerequisites.................................................................................................... 60
Procedure........................................................................................................ 60
Replacing the heat sink............................................................62
Procedure........................................................................................................ 62
Post-requisites.................................................................................................62
Removing the fan...................................................................... 63
Prerequisites.....................................................................................................63
Procedure........................................................................................................ 63
Replacing the fan.......................................................................65
Procedure........................................................................................................ 65
Post-requisites.................................................................................................65
6

Removing the display assembly............................................. 66
Prerequisites.................................................................................................... 66
Procedure........................................................................................................ 66
Replacing the display assembly.............................................. 71
Procedure......................................................................................................... 71
Post-requisites..................................................................................................71
Removing the display bezel.....................................................72
Prerequisites.....................................................................................................72
Procedure.........................................................................................................72
Replacing the display bezel.....................................................74
Procedure.........................................................................................................74
Post-requisites................................................................................................. 74
Removing the display panel.................................................... 75
Prerequisites.....................................................................................................75
Procedure.........................................................................................................75
Replacing the display panel.....................................................78
Procedure.........................................................................................................78
Post-requisites................................................................................................. 78
Removing the display hinges.................................................. 79
Prerequisites.....................................................................................................79
Procedure.........................................................................................................79
Replacing the display hinges...................................................81
Procedure.........................................................................................................81
Post-requisites................................................................................................. 81
7

Removing the display back-cover..........................................82
Prerequisites.................................................................................................... 82
Procedure........................................................................................................ 82
Replacing the display back-cover..........................................84
Procedure........................................................................................................ 84
Post-requisites.................................................................................................84
Removing the camera...............................................................85
Prerequisites.....................................................................................................85
Procedure........................................................................................................ 85
Replacing the camera...............................................................87
Procedure.........................................................................................................87
Post-requisites................................................................................................. 87
Removing the power-adapter port........................................88
Prerequisites.................................................................................................... 88
Procedure........................................................................................................ 88
Replacing the power-adapter port........................................90
Procedure........................................................................................................ 90
Post-requisites.................................................................................................90
Removing the computer base.................................................91
Prerequisites.....................................................................................................91
Procedure.........................................................................................................91
Replacing the computer base................................................. 93
Procedure........................................................................................................ 93
Post-requisites.................................................................................................93
Flashing the BIOS...................................................................... 94
8

System diagnostic lights.......................................................... 95
Getting help and contacting Dell...........................................97
Self-help resources..........................................................................................97
Contacting Dell................................................................................................98
9

Before working inside your
computer
NOTE: The images in this document may differ from your computer
depending on the configuration you ordered.
Before you begin
1 Save and close all open files and exit all open applications.
2 Shut down your computer.
The shut-down instruction varies depending on the operating system
installed on your computer.
– Windows 10: Click Start → Power → Shut down.
– Windows 8.1: On the Start screen, Click the power icon → Shut
down.
– Windows 7: Click Start → Shut down.
NOTE: If you are using a different operating system, see the
documentation of your operating system for shut-down
instructions.
3 Disconnect your computer and all attached devices from their electrical
outlets.
4 Disconnect all cables such as telephone cables and network cables, from
your computer.
5 Disconnect all attached devices and peripherals, such as keyboard,
mouse, and monitor, from your computer.
6 Remove any media card and optical disc from your computer, if
applicable.
7 Close the display and turn the computer over.
Safety instructions
Use the following safety guidelines to protect your computer from potential
damage and ensure your personal safety.
10

WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
WARNING: Disconnect all power sources before opening the
computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to
the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work
surface is flat and clean.
CAUTION: To avoid damaging the components and cards, handle
them by their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage
due to servicing that is not authorized by Dell is not covered by your
warranty. See the safety instructions that shipped with the product or
at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground
yourself by touching an unpainted metal surface, such as the metal at
the back of the computer. While you work, periodically touch an
unpainted metal surface to dissipate static electricity, which could
harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on
its pull tab, not on the cable itself. Some cables have connectors with
locking tabs or thumb-screws that you must disengage before
disconnecting the cable. When disconnecting cables, keep them
evenly aligned to avoid bending any connector pins. When connecting
cables, ensure that the ports and connectors are correctly oriented
and aligned.
CAUTION: Press and eject any installed card from the media-card
reader.
Recommended tools
The procedures in this document may require the following tools:
• Phillips screwdriver
11

• Plastic scribe
Screw list
Component Secured to Screw type Quantity
Computer base M2.5x5 2
Display hinge Computer base M2.5x5 2
Display hinge Display back-cover and
antenna assembly
M2.5x2.5 6
Display panel Display back-cover and
antenna assembly
M2x3 4
Fan Cooling assembly M1.6x3 3
Hard-drive assembly Computer base M2.5x5 4
Hard-drive bracket Hard drive M3x3 4
I/O board Computer base M2x3 1
Palm-rest assembly Computer base M2.5x5 12
Palm-rest assembly Computer base M2.5x2.5 1
Power-adapter port Computer base M2x3 1
Power-button board Palm-rest assembly M2.5x2.5 1
System board Computer base M2x3 1
Touch-pad bracket Touch pad M2.5x2.5 3
Wireless card System board M2x3 1
12

After working inside your
computer
CAUTION: Leaving stray or loose screws inside your computer may
severely damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your
computer.
2 Connect any external devices, peripherals, or cables you removed before
working on your computer.
3 Replace any media cards, discs, or any other parts that you removed
before working on your computer.
4 Connect your computer and all attached devices to their electrical
outlets.
5 Turn on your computer.
13

Removing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
Procedure
1 Close the display and turn the computer over.
2 Slide the battery-release latch to the unlocked position.
3 Lift the battery at an angle and remove it from the battery bay.
1 battery 2 battery-release latch
4 Turn the computer over and open the display.
5 Press and hold the power button for 5 seconds to ground the system
board.
14

Replacing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
Procedure
1 Close the display and turn the computer over.
2 Place the battery in the battery bay and snap the battery into place.
NOTE: If the battery is installed correctly, the battery-release latch
returns to the locked position.
15

Removing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
Prerequisites
Remove the battery.
Procedure
1 Remove the screws that secure the base cover to the computer base.
2 Using your fingertips, gently pry the base cover and remove it from the
computer base.
1 computer base 2 screws (2)
3 base cover
16

Replacing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
Procedure
1 Slide the tabs on the base cover into the slots on the computer base and
snap the base cover into place.
2 Replace the screws that secure the base cover to the computer base.
Post-requisites
Replace the battery.
17

Removing the hard drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the
hard drive.
CAUTION: To avoid data loss, do not remove the hard drive while the
computer is in sleep or on state.
Prerequisites
1 Remove the battery.
2 Remove the base cover.
Procedure
1 Remove the screws that secure the hard-drive assembly to the computer
base.
2 Open the latch and disconnect the hard-drive cable from the system
board.
18

3 Lift the hard-drive assembly off the computer base.
1 screws (4) 2 hard-drive assembly
3 hard-drive cable 4 latch
4 Remove the screws that secure the hard-drive bracket to the hard drive.
5 Lift the hard-drive bracket off the hard drive.
19

6 Disconnect the interposer from the hard drive.
1 screws (4) 2 hard-drive bracket
3 hard drive 4 interposer
20