Dell Inspiron 24 5000 Series User manual

Inspiron 24 5000
Service Manual
Computer Model: Inspiron 24–5488
Regulatory Model: W12C
Regulatory Type: W12C007

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright ©2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
trademarks of their respective owners.
2017 - 02
Rev. A00

Contents
Before working inside your computer.............................9
Before you begin ...................................................................................... 9
Safety instructions.................................................................................... 9
Recommended tools................................................................................ 10
Screw list..................................................................................................11
After working inside your computer.............................. 13
Technical overview....................................................... 14
Inside view of your computer................................................................... 14
System-board components......................................................................15
Removing the stand......................................................17
Procedure................................................................................................ 17
Replacing the stand......................................................19
Procedure................................................................................................ 19
Removing the back cover.............................................20
Prerequisites........................................................................................... 20
Procedure............................................................................................... 20
Replacing the back cover.............................................22
Procedure................................................................................................22
Post-requisites........................................................................................ 22
3

Removing the optical drive...........................................23
Prerequisites............................................................................................23
Procedure................................................................................................23
Replacing the optical drive...........................................26
Procedure............................................................................................... 26
Post-requisites........................................................................................ 26
Removing the hard drive.............................................. 27
Prerequisites............................................................................................27
Procedure................................................................................................27
Replacing the hard drive.............................................. 30
Procedure............................................................................................... 30
Post-requisites........................................................................................ 30
Removing the memory modules....................................31
Prerequisites............................................................................................ 31
Procedure................................................................................................ 31
Replacing the memory modules................................... 33
Procedure................................................................................................33
Post-requisites........................................................................................ 34
Removing the wireless card......................................... 35
Prerequisites........................................................................................... 35
Procedure............................................................................................... 35
Replacing the wireless card..........................................37
Procedure................................................................................................37
Post-requisites........................................................................................ 38
4

Removing the heat sink................................................39
Prerequisites........................................................................................... 39
Procedure............................................................................................... 39
Replacing the heat sink................................................ 41
Procedure................................................................................................ 41
Post-requisites......................................................................................... 41
Removing the fan.........................................................42
Prerequisites............................................................................................42
Procedure................................................................................................42
Replacing the fan......................................................... 44
Procedure................................................................................................44
Post-requisites........................................................................................ 44
Removing the coin-cell battery.................................... 45
Prerequisites........................................................................................... 45
Procedure............................................................................................... 45
Replacing the coin-cell battery.....................................47
Procedure................................................................................................47
Post-requisites........................................................................................ 47
Removing the processor.............................................. 48
Prerequisites............................................................................................48
Procedure............................................................................................... 48
Replacing the processor.............................................. 50
Procedure............................................................................................... 50
Post-requisites......................................................................................... 51
5

Removing the microphone........................................... 52
Prerequisites........................................................................................... 52
Procedure............................................................................................... 52
Replacing the microphone........................................... 54
Procedure............................................................................................... 54
Post-requisites........................................................................................ 54
Removing the camera.................................................. 55
Prerequisites........................................................................................... 55
Procedure............................................................................................... 55
Replacing the camera...................................................57
Procedure................................................................................................57
Post-requisites........................................................................................ 57
Removing the VESA-mount bracket.............................58
Prerequisites........................................................................................... 58
Procedure............................................................................................... 58
Replacing the VESA-mount bracket.............................60
Procedure............................................................................................... 60
Post-requisites........................................................................................ 60
Removing the speaker cover........................................ 61
Prerequisites............................................................................................ 61
Procedure................................................................................................ 61
Replacing the speaker cover........................................ 63
Procedure............................................................................................... 63
Post-requisites........................................................................................ 63
6

Removing the speakers................................................64
Prerequisites........................................................................................... 64
Procedure............................................................................................... 64
Replacing the speakers................................................ 66
Procedure............................................................................................... 66
Post-requisites........................................................................................ 66
Removing the control-buttons board............................67
Prerequisites............................................................................................67
Procedure................................................................................................67
Replacing the control-buttons board............................69
Procedure............................................................................................... 69
Post-requisites........................................................................................ 69
Removing the system board.........................................70
Prerequisites............................................................................................70
Procedure................................................................................................ 71
Replacing the system board......................................... 74
Procedure................................................................................................74
Post-requisites........................................................................................ 75
Removing the middle-frame base.................................76
Prerequisites............................................................................................76
Procedure................................................................................................76
Replacing the middle-frame base..................................81
Procedure................................................................................................ 81
Post-requisites......................................................................................... 81
7

Removing the rubber feet............................................ 83
Prerequisites............................................................................................83
Procedure............................................................................................... 83
Replacing the rubber feet............................................ 85
Procedure............................................................................................... 85
Post-requisites........................................................................................ 85
Removing the display assembly....................................86
Prerequisites........................................................................................... 86
Procedure................................................................................................87
Replacing the display assembly....................................88
Procedure............................................................................................... 88
Post-requisites........................................................................................ 88
Clearing forgotten passwords...................................... 90
Procedure............................................................................................... 90
Clearing CMOS settings.............................................. 93
Prerequisites............................................................................................93
Procedure............................................................................................... 93
Post-requisites........................................................................................ 94
Flashing the BIOS........................................................ 95
Diagnostics.................................................................. 96
Getting help and contacting Dell..................................98
Self-help resources..................................................................................98
Contacting Dell........................................................................................98
8

GUID-5D3B1051-9384-409A-8D5B-9B53BD496DE8
Before working inside your
computer
NOTE: The images in this document may dier from your computer
depending on the conguration you ordered.
GUID-D1AE8571-3E47-4D09-AD7C-6AB2F8F0541F
Before you begin
1 Save and close all open les and exit all open applications.
2 Shut down your computer. Click Start → Power → Shut down.
NOTE: If you are using a dierent operating system, see the
documentation of your operating system for shut-down instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard,
mouse, and monitor from your computer.
5 Remove any media card and optical disc from your computer, if applicable.
6 After the computer is unplugged, press and hold the power button for 5 seconds
to ground the system board.
GUID-71128823-CE64-4E17-9439-DEE95AF668C4
Safety instructions
Use the following safety guidelines to protect your computer from potential damage
and ensure your personal safety.
WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
9

WARNING: Disconnect all power sources before opening the computer
cover or panels. After you nish working inside the computer, replace all
covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is
at and clean.
CAUTION: To avoid damaging the components and cards, handle them by
their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage due to
servicing that is not authorized by Dell is not covered by your warranty. See
the safety instructions that shipped with the product or at www.dell.com/
regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself
by touching an unpainted metal surface, such as the metal at the back of
the computer. While you work, periodically touch an unpainted metal surface
to dissipate static electricity, which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull
tab, not on the cable itself. Some cables have connectors with locking tabs
or thumb-screws that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly aligned to avoid bending any
connector pins. When connecting cables, ensure that the ports and
connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
GUID-DEA55279-6FE6-4A1F-A152-21F8A5572B33
Recommended tools
The procedures in this document may require the following tools:
• Phillips screwdriver
• Plastic scribe
10