Dell UltraSharp U4924DW User manual

Dell UltraSharp 49 Curved USB-C
Hub Monitor - U4924DW
User’s Guide
Model: U4924DW
Regulatory model: U4924DWb

NOTE: A NOTE indicates important information that helps you make
better use of your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss
of data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks
are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective
owners.
2023 - 02
Rev. A00

│  3
Contents
Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Package contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Identifying parts and controls . . . . . . . . . . . . . . . . . . . . . . 11
Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Back view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Bottom view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Monitor specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Resolution specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Supported video modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Preset display modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Physical characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Environmental characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Pin assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Universal Serial Bus (USB) interface . . . . . . . . . . . . . . . . . . . . . . 25
USB 3.2 downstream connector . . . . . . . . . . . . . . . . . . . . . . . . . . 25
USB Type-C connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
USB ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
RJ45 Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Video Bandwidth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
USB Speed Bandwidth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Plug and play capability . . . . . . . . . . . . . . . . . . . . . . . . . . 32
LCD monitor quality and pixel policy . . . . . . . . . . . . . . . . 32
Ergonomics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

4  │ 
Handling and moving your display . . . . . . . . . . . . . . . . . . 34
Maintenance guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Cleaning your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Setting up the monitor . . . . . . . . . . . . . . . . . . . . . . .37
Connecting the stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Organizing your cables. . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Using the tilt, swivel, vertical extension, 
and slant adjust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Tilt, swivel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Vertical extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Slant adjust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Wall Mounting/3rd Party Arm (Optional) . . . . . . . . . . . . 42
Using the USB hub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Connecting your monitor . . . . . . . . . . . . . . . . . . . . . . . . . 45
Connecting the DisplayPort (DisplayPort to DisplayPort) cable. . 46
Connecting the HDMI cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Connecting the USB Type-C cable . . . . . . . . . . . . . . . . . . . . . . . . 47
Connecting the monitor for RJ45 Cable (Optional) . . . . . . . . . . . 48
Connecting the super speed USB 10 Gbps (USB 3.2 Gen2) 
cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Dell Power Button Sync (DPBS) . . . . . . . . . . . . . . . . . . . 51
Connecting the Monitor for DPBS for the first time . . . . . . . . . . . 54
Using DPBS Function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Connecting the monitor for USB-C . . . . . . . . . . . . . . . . . . . . . . . . 57
Securing your monitor using Kensington lock 
(optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Removing the monitor stand . . . . . . . . . . . . . . . . . . . . . . 60
Operating the monitor . . . . . . . . . . . . . . . . . . . . . . .61
Power on the monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Using the Joystick Control. . . . . . . . . . . . . . . . . . . . . . . . 61
Using the navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

│  5
Using the On-Screen Display (OSD) menu . . . . . . . . . . . 64
Accessing the menu system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
OSD warning message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Setting the maximum resolution . . . . . . . . . . . . . . . . . . . 86
Setting the KVM switch . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Setting the Auto KVM . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Setting the iMST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Self-test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Using the joystick to lock/unlock buttons . . . . . . . . . . . . 93
Locking the power and joystick buttons . . . . . . . . . . . . . . . . . . . . 93
Always On USB Type-C Charging. . . . . . . . . . . . . . . . . . . 94
Common problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Product specific problems . . . . . . . . . . . . . . . . . . . . . . . . 98
Universal Serial Bus (USB) specific problems . . . . . . . . 100
Speakers Specific Problems . . . . . . . . . . . . . . . . . . . . . . 101
Regulatory information. . . . . . . . . . . . . . . . . . . . . 102
FCC notices (U.S. only) and other regulatory 
information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
EU product database for energy label and product
information sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

6 | Safety instructions
Safety instructions
Use the following safety guidelines to protect your monitor from potential damage
and to ensure your personal safety. Unless otherwise noted, each procedure
included in this document assumes that you have read the safety information that
shipped with your monitor.
NOTE: Before using the monitor, read the safety instruction that is
shipped with your monitor and printed on the product. Keep the
documentation at a secure location for future reference.
WARNING: Use of controls, adjustments, or procedures other than
those specified in this documentation may result in exposure to shock,
electrical hazards, and/or mechanical hazards.
WARNING: The possible long-term effect of listening to audio at high
volume through the headphones (on monitor that support it) may cause
damage to your hearing ability.
• Place the monitor on a solid surface and handle it carefully. The screen is
fragile and can be damaged if dropped or hit with a sharp object.
• Ensure that your monitor is electrically rated to operate with the AC power
available in your location.
• Keep the monitor in room temperature. Excessive cold or hot conditions can
have an adverse effect on the liquid crystals of the display.
• Connect the power cable from the monitor to a wall outlet that is near and
accessible. See Connecting your monitor.
• Do not place and use the monitor on a wet surface or near water.
• Do not subject the monitor to severe vibration or high impact conditions. For
example, do not place the monitor inside a car trunk.
• Unplug the monitor when it is going to be left unused for an extended period.
• To avoid electric shock, do not attempt to remove any cover or touch the
inside of the monitor.
• Read these instructions carefully. Keep this document for future reference.
Follow all warnings and instructions marked on the product.
• Certain monitors can be wall mounted using the VESA mount that is sold
separately. Ensure to use the correct VESA specifications as mentioned in the
wall mounting section of the User’s Guide.
For information on safety instructions, see the Safety, Environmental, and
Regulatory Information (SERI) document that is shipped with your monitor.

About your monitor  │  7
About your monitor
Package contents
The following table provides the list of components that are shipped with your
monitor. If any component is missing, contact Dell. For more information, see
Contacting Dell.
NOTE: Some items may be optional and may not ship with your monitor.
Some features may not be available in certain countries.
Monitor
Stand riser
Stand base

8  │  About your monitor
Power cable (varies by
country)
DisplayPort cable (DP to DP)
Cable length: 1.80 M
HDMI cable
Cable length: 1.80 M
USB Type-C cable
Cable length: 1.00 M
USB-A to USB-C Gen2
Cable
Cable length: 1.00 M
•QuickSetupGuide
• Safety, Environmental,
and Regulatory
Information
• Factory calibration report

About your monitor  │  9
Product features
The Dell U4924DW monitor has an active matrix, Thin-Film Transistor (TFT),
Liquid Crystal Display (LCD) and LED backlight. The monitor features include:
• 124.46 cm (49.00 in.) viewable area (measured diagonally). 
5120 x 1440 (32:9) resolution, plus full-screen support for lower resolutions.
• Wide viewing angle to allow viewing from a sitting or standing position.
• Color gamut of sRGB 100%, Rec.709 100%, DCI-P3 98%, and Display P3 98%
with an average Delta E < 2.
• Digital connectivity with DisplayPort, USB Type-C and HDMI (supports up to
DQHD 5120 x 1440 60 Hz FRL as per specified in HDMI 2.1).
• Single USB Type-C to supply power (PD 90 W) to a compatible notebook
while receiving video and data signal.
• Tilt, swivel, height adjustment, and slant adjust capabilities.
• Ultra-thin bezel minimizes the bezel gap in multi-monitor usage, enabling
easier setup with an elegant viewing experience.
• Removable stand and Video Electronics Standards Association (VESA™)
100 mm mounting holes for flexible mounting solutions.
• Equipped with:
•1 USB Type-C upstream port (video and data; DP1.4 with Alternate mode, PD
up to 90 W)
•1 USB Type-C upstream port (data only)
•2 SuperSpeed USB 10 Gbps (USB 3.2 Gen2) Type-C downstream ports
•1 SuperSpeed USB 10 Gbps (USB 3.2 Gen2) Type-A downstream charging
port
•4 SuperSpeed USB 10 Gbps (USB 3.2 Gen2) Type-A downstream ports
• USB-C and RJ45 ports enable a single-cable, network-connected experience.
• Plug and play capability if supported by your computer.
• On-Screen Display (OSD) adjustments for ease of set-up and screen
optimization.
• Supports Picture by Picture (PBP) and Picture in Picture (PIP) Select mode.
• The built-in KVM switch allows you to control up to 2 computers from a single
set of keyboard and mouse connected to the monitor.
• Supports Auto KVM for multiple input setup.
• Power and OSD buttons lock.
• Security-lock slot.
• Stand lock.

10  │  About your monitor
•Powerconsumption<0.3 W in Standby Mode.
•Built-inspeakers(9W)x2.
• Optimize eye comfort with a flicker-free screen and ComfortView feature
which minimizes blue light emission.
• The Monitor uses Low Blue Light panel and is compliant with TÜV Rheinland
(Hardware Solution) at factory reset or default setting. This always on, built-in
low blue light solution reduces hazardous blue light emissions, without
sacrificing true-to-life colors.
WARNING: The possible long-term effects of blue light emission from
the monitor may cause damage to the eyes, which includes but is not
limited to eye fatigue and digital eye strain. ComfortView Plus feature is
designed to reduce the amount of blue light emitted from the monitor
to optimize eye comfort.

About your monitor  │  11
Identifying parts and controls
Front view
Label Description Use
1SuperSpeed USB 10 Gbps
(USB 3.2 Gen2) Type-C
downstream ports (2)
Connect your USB device.*
NOTE: To use these ports, you must
connect the USB Type-C cable or
USB Type-C to Type-A cable (shipped
with your monitor) to the USB Type-C
upstream port on the monitor and to
your computer.
2SuperSpeed USB 10 Gbps
(USB 3.2 Gen2) Type-A
downstream port with Power
Charging
Connect your USB device* or charge
your device
NOTE: To use this port, you must
connect the USB Type-C cable or
USB Type-C to Type-A cable (shipped
with your monitor) to the USB Type-C
upstream port on the monitor and to
your computer.
3Power LED indicator Solid white light indicates that the
monitor is turned on and functioning
normally. Blinking white light indicates
that the monitor is in Standby Mode.

12  │  About your monitor
*To avoid signal interference, when a wireless USB device has been connected to a
USB downstream port, it is not recommended to connect any other USB devices to
the adjacent port(s).
Back view
Back view with monitor stand
Label Description Use
1, 2 VESA mounting holes of 200
mm x 100 mm (1) and 100 mm x
100 mm (2) are supported.
For third party wall mount, it is
recommended using 200 mm x 100
mm VESA-compatible wall mount kit
with M4 x 10 mm screws.
3Power On/Off button To turn the monitor on or off.

About your monitor  │  13
4Joystick Use it to control the OSD menu. For
more Information, see Operating the
monitor.
5Regulatory label Lists the regulatory approvals.
6Stand release button Releases stand from the monitor.
7Barcode, serial number, and
Service Tag label
Refer to this label if you need to
contact Dell for technical support.
The Service Tag is a unique
alphanumeric identifier that enables
Dell service technicians to identify
the hardware components in your
computer and access warranty
information.
8Cable-management slot Use to organize cables by routing
them through the slot.

14  │  About your monitor
Bottom view
Bottom view without monitor stand
Label Description Use
1Security-lock slot
(based on Kensington
Security Slot)
Secures the monitor with security cable lock
(sold separately).
2Power connector Connect the power cable (shipped with your
monitor).
3HDMI ports (2) Connect your computer with the HDMI cable
(shipped with your monitor).
4Stand lock To lock the stand to the monitor using a M3 x 6
mm screw (screw not included).
5DisplayPort Connect your computer with the DisplayPort
cable.

About your monitor  │  15
*Headphone usage is not supported for the audio line out connector.
**To avoid signal interference, when a wireless USB device has been connected to
a USB downstream port, it is not recommended to connect any other USB devices
to the adjacent port(s).
6SuperSpeed USB 10
Gbps (USB 3.2 Gen2)
Type-C u p s t ream port
(video and data)
Connect the USB Type-C cable that comes
with your monitor to the computer or mobile
device. This port supports USB Power Delivery,
Data, and DisplayPort video signal.
The SuperSpeed USB 10 Gbps (USB 3.2 Gen2)
Type-C port offers the fastest transfer rate and
the alternate mode with DP 1.4 supports a
maximum resolution of 5120 x 1440 at 60 Hz,
PD 20 V/4.5 A, 15 V/3 A, 9 V/3 A, 5 V/3 A.
NOTE: USB Type-C is not supported on
versions of Windows prior to Windows 10 and
Windows 11.
7Audio line-out port Connect your external speakers.*
8SuperSpeed USB 10
Gbps (USB 3.2 Gen2)
Type-C u p s t ream port
(data only)
Connect the USB-A to USB-C cable that
comes with your monitor to the computer. This
port supports USB data transfer at 10 Gbps
(USB 3.2 Gen2). Once this cable is connected,
you can use the USB connectors on the
monitor.
NOTE: USB Type-C is not supported on
versions of Windows prior to Windows 10.
9SuperSpeed USB 10
Gbps (USB 3.2 Gen2)
Type-A downstream
ports (4)
Connect your USB device.**
NOTE: To use this port, you must connect the
USB Type- C c ab l e or USB Type - C to Type -A
Cable (shipped with your monitor) to the USB
Type-C upstream port on the monitor and to
your computer.
10 RJ45 port Support Ethernet connection 10/100/1000/
2500 Mbps.
11 Speakers Provides audio output.

16  │  About your monitor
Monitor specifications
Model U4924DW
Screen type Active matrix - TFT LCD
Panel technology In-Plane Switching Technology
Aspect ratio 32:9
Viewable image
Diagonal
Width (active area)
Height (active area)
Tot a l area
1244.60 mm (49.00 in.)
1198.08 mm (47.17 in.)
336.96 mm (13.27 in.)
403705.04 mm2(625.74 in.2)
Pixel pitch 0.234 mm x 0.234 mm
Pixel per inch (PPI) 109
Viewing angle 178° (vertical) typical
178° (horizontal) typical
Luminance output 350 cd/m² (typical)
Contrast ratio 2000 to 1 (typical)
Faceplate coating Anti-Glare with 3H hardness
Backlight White LED edgelight system
Response time 14 ms (Typical)
8 ms (Normal)
5 ms (Fast)
Curvature 3800R
Color depth 1.07 billion colors, 10 Bit(8 Bit + A-FRC)
Color gamut •DCI-P398%
•DisplayP398%
• sRGB 100%
• Rec.709 100%
Calibration accuracy DCI-P3, Display P3, sRGB, & Rec.709: 
Delta E < 2 (average)

About your monitor  │  17
Connectivity • 1 x DP 1.4 (HDCP2.2) (supports up to DQHD 5120 x
1440 60 Hz)
•2xHDMIports(HDCP2.2) (supports up to DQHD
5120 x 1440 60 Hz FRL as per specified in HDMI 2.1)
• 1 x USB Type-C upstream port (video and data)
(Alternate mode with DisplayPort 1.4, Power Delivery
PD up to 90 W)*
• 1 x USB-C upstream port (data only, 10 Gbps USB
3.2 Gen2)
• 4 x SuperSpeed USB 10 Gbps (USB 3.2 Gen2) Type-
A downstream ports
• 2 x SuperSpeed USB 10 Gbps (USB 3.2 Gen2) Type-
C downstream ports with charging capability at 15 W
(maximum)
• 1 x SuperSpeed USB 10 Gbps (USB 3.2 Gen2) Type-
A port with BC1.2 charging capability at 2 A
(maximum)
• 1 x Audio line-out port
• 1 x RJ45 2.5G port
Border width (edge of
monitor to active area)
12.09 mm (Top)
11.00 mm (Left/Right)
16.90 mm (Bottom)
Adjustability
Height adjustable stand
Til t
Swivel
Slant adjust
120 mm
-5° to 21°
-170° to 170°
-2° to 2°
NOTE: Do not mount or use this monitor in portrait (vertical) orientation or
inverse (180°) landscape mount as it may damage the monitor.
Built-in speakers 2 x 9 W sound output
Dell Display Manager
compatibility
Easy Arrange and other key features
Security Security-lock slot (cable lock sold separately)

18  │  About your monitor
*DisplayPort and USB Type-C (Alternate mode with DisplayPort 1.4): HBR3/
DisplayPort 1.4/DP audio is supported.
Resolution specifications
Horizontal scan range 25 kHz to 115 kHz (automatic)
Vertical scan range 24 Hz to 86 Hz (automatic)
Maximum preset resolution 5120 x 1440 at 60 Hz
Supported video modes
*For HDMI input only.
Preset display modes
Model U4924DW
Model U4924DW
Video display capabilities
(HDMI, DisplayPort, and USB
Type-C alternate mode)
480p, 576p, 720p, 1080p. 1080i*
Display mode Horizontal
frequency
(kHz)
Vertical
frequency
(Hz)
Pixel
clock
(MHz)
Sync
polarity
(Horizontal
/Vertical)
720 x 400 31.5 70.0 28.30 -/+
640 x 400 31.5 60.0 25.20 -/+
640 x 480 37.5 75.0 31.50 -/-
800 x 600 37.9 60.0 40.00 +/+
800 x 600 46.9 75.0 49.50 +/+
1024 x 768 48.4 60.0 65.00 -/-
1024 x 768 60.0 75.0 78.80 +/+
1280 x 1024 64.0 60.0 108.00 +/+
1280 x 1024 80.0 75.0 135.00 +/+

About your monitor  │  19
* Requires a graphics card that supports HDMI, DP, and USB-C.
Electrical specifications
Video input signals • HDMI*/DisplayPort 1.4**, 600 mV for each
differential line, 100 ohm input impedance per
differential pair
• USB-C DP Input (DP-Alt Mode), 600 mV for each
differential line, 90 ohm input impedance per
differential pair
AC input voltage/
frequency/current
100 VAC to 240 VAC / 50 Hz or 60 Hz ± 3 Hz / 3.6 A
(typical)
Inrush current • 120 V: 40 A (Max.) at 0°C (cold start)
• 240 V: 80 A (Max.) at 0°C (cold start)
Power consumption •0.3W(Offmode)
1
•0.3W(Standbymode)
1
• 1.0 W (Networked standby mode)1
•45.0W(Onmode)
1
•290W(Max.)
2
•47.86W(P
on)3
•151.69kWh(TEC)
3
* Supports up to DQHD 5120 x 1440 60 Hz FRL as per specified in HDMI 2.1.
1152 x 864 67.5 75.0 108.00 +/+
1600 x 900 60.0 60.0 108.00 +/+
1920 x 1080 67.5 60.0 148.50 +/+
2560 x 1080 66.6 60.0 181.25 +/-
2560 x 1440 (PBP) 88.8 60.0 241.5 +/+
3840 x 1080 66.6 60.0 266.50 +/-
5120 x 1440* 43.8 30.0 231.25 +/-
5120 x 1440* 88.8 60.0 469.00 +/-
Model U4924DW

20│  About your monitor
**HBR3/DisplayPort 1.4/DP audio is supported.
1As defined in EU 2019/2021 and EU 2019/2013.
2Max brightness and contrast setting with maximum power loading on all USB
ports.
3Pon: Power consumption of On mode as defined in Energy Star 8.0 version.
TEC: Total energy consumption in kWh as defined in Energy Star 8.0 version.
This document is informational only and reflects laboratory performance. Your
product may perform differently, depending on the software, components and
peripherals you ordered and shall have no obligation to update such information.
Accordingly, the customer should not rely upon this information in making
decisions about electrical tolerances or otherwise. No warranty as to accuracy or
completeness is expressed or implied.
NOTE: This monitor is ENERGY STAR certified. 
This product qualifies for ENERGY STAR in the factory
default settings which can be restored by “Factory Reset”
function in the OSD menu. Changing the factory default
settings or enabling other features may increase power
consumption that could exceed the ENERGY STAR specified
limit.