Dell POWEREDGE R710 User manual

Dell™ PowerEdge™
R710 Systems
Hardware Owner’s Manual

Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
____________________
Information in this document is subject to change without notice.
© 2008 – 2009 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.; Intel
is a registered trademark of Intel Corporation in the U.S. and other countries; Microsoft, Windows,
and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the
United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
September 2009 Rev. A03

Contents 3
Contents
1 About Your System . . . . . . . . . . . . . . . . . 11
Accessing System Features During Startup . . . . . . 11
Front-Panel Features and Indicators . . . . . . . . . . 12
LCD Panel Features . . . . . . . . . . . . . . . . . . . 15
Home Screen . . . . . . . . . . . . . . . . . . . . 16
Setup Menu . . . . . . . . . . . . . . . . . . . . 16
View Menu . . . . . . . . . . . . . . . . . . . . . 17
Hard-Drive Indicator Patterns for RAID . . . . . . . . . 18
Back Panel Features and Indicators . . . . . . . . . . 19
Power Indicator Codes . . . . . . . . . . . . . . . . . 21
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 22
LCD Status Messages . . . . . . . . . . . . . . . . . . 23
Viewing Status Messages . . . . . . . . . . . . . 23
Removing LCD Status Messages . . . . . . . . . 23
System Messages . . . . . . . . . . . . . . . . . . . . 37
Warning Messages . . . . . . . . . . . . . . . . . . . 53
Diagnostics Messages . . . . . . . . . . . . . . . . . 53
Alert Messages . . . . . . . . . . . . . . . . . . . . . 53
Other Information You May Need . . . . . . . . . . . . 54

4Contents
2 Using the System Setup Program and
UEFI Boot Manager 55
Choosing the System Boot Mode . . . . . . . . . . . . 55
Entering the System Setup Program . . . . . . . . . . . 56
Responding to Error Messages . . . . . . . . . . 56
Using the System Setup Program
Navigation Keys . . . . . . . . . . . . . . . . . . 56
System Setup Options . . . . . . . . . . . . . . . . . . 57
Main Screen . . . . . . . . . . . . . . . . . . . . 57
Memory Settings Screen . . . . . . . . . . . . . . 59
Processor Settings Screen . . . . . . . . . . . . . 60
SATA Settings Screen . . . . . . . . . . . . . . . 60
Boot Settings Screen . . . . . . . . . . . . . . . . 61
Integrated Devices Screen . . . . . . . . . . . . . 62
PCI IRQ Assignments Screen . . . . . . . . . . . 63
Serial Communication Screen . . . . . . . . . . . 63
Embedded Server Management Screen . . . . . . 64
Power Management Screen . . . . . . . . . . . . 65
System Security Screen . . . . . . . . . . . . . . 66
Exit Screen . . . . . . . . . . . . . . . . . . . . . 67
Entering the UEFI Boot Manager . . . . . . . . . . . . 68
Using the UEFI Boot Manager
Navigation Keys . . . . . . . . . . . . . . . . . . 68
UEFI Boot Manager Screen . . . . . . . . . . . . 69
UEFI Boot Settings Screen . . . . . . . . . . . . . 69
System Utilities Screen . . . . . . . . . . . . . . . 69
System and Setup Password Features . . . . . . . . . 70
Using the System Password . . . . . . . . . . . . 70
Using the Setup Password . . . . . . . . . . . . . 72
iDRAC Configuration Utility . . . . . . . . . . . . . . . 73

Contents 5
Entering the iDRAC Configuration Utility . . . . . . 74
3 Installing System Components . . . . . . . . 75
Recommended Tools . . . . . . . . . . . . . . . . . . 75
Inside the System . . . . . . . . . . . . . . . . . . . . 75
Front Bezel (Optional) . . . . . . . . . . . . . . . . . . 77
Removing the Front Bezel . . . . . . . . . . . . . 77
Installing the Front Bezel . . . . . . . . . . . . . . 78
Information Tag . . . . . . . . . . . . . . . . . . . . . 78
Removing the Information Tag . . . . . . . . . . . 78
Replacing the Information Tag . . . . . . . . . . . 78
Opening and Closing the System . . . . . . . . . . . . 79
Opening the System . . . . . . . . . . . . . . . . 79
Closing the System . . . . . . . . . . . . . . . . . 79
Hard Drives . . . . . . . . . . . . . . . . . . . . . . . 80
Mixed SAS/SATA Hard-Drive Configurations . . . 81
Removing a Hard-Drive Blank . . . . . . . . . . . 81
Installing a Hard-Drive Blank . . . . . . . . . . . 82
Removing a Hot-Swap Hard Drive . . . . . . . . . 82
Installing a Hot-Swap Hard Drive . . . . . . . . . 83
Removing a Hard Drive From a Hard-Drive
Carrier . . . . . . . . . . . . . . . . . . . . . . . 84
Installing a Hard Drive Into a Hard-Drive
Carrier . . . . . . . . . . . . . . . . . . . . . . . 84
Power Supplies . . . . . . . . . . . . . . . . . . . . . 86
Removing a Power Supply . . . . . . . . . . . . . 86
Replacing a Power Supply . . . . . . . . . . . . . 87
Removing the Power Supply Blank . . . . . . . . 88
Installing the Power Supply Blank . . . . . . . . . 88

6Contents
Internal SD Module . . . . . . . . . . . . . . . . . . . 88
Installing the Internal SD Module . . . . . . . . . 88
Removing the Internal SD Module . . . . . . . . . 90
Internal SD Flash Card . . . . . . . . . . . . . . . . . . 90
Installing the Internal SD Flash Card . . . . . . . . 90
Removing the Internal SD Flash Card . . . . . . . 91
Internal USB Memory Key . . . . . . . . . . . . . . . . 91
Internal USB Cable . . . . . . . . . . . . . . . . . . . 93
Removing the Internal USB Cable . . . . . . . . . 93
Installing the Internal USB Cable . . . . . . . . . 93
Integrated Dell Remote Access Controller 6
(iDRAC6) Enterprise Card (Optional) . . . . . . . . . . 94
Installing an iDRAC6 Enterprise Card . . . . . . . 94
Removing an iDRAC6 Enterprise Card . . . . . . . 95
VFlash Media (Optional) . . . . . . . . . . . . . . . . . 96
NIC Hardware Key . . . . . . . . . . . . . . . . . . . . 97
Cooling Shroud . . . . . . . . . . . . . . . . . . . . . 98
Removing the Cooling Shroud . . . . . . . . . . . 99
Installing the Cooling Shroud . . . . . . . . . . . . 100
Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . 100
Removing a Cooling Fan . . . . . . . . . . . . . . 100
Replacing a Cooling Fan . . . . . . . . . . . . . . 101
Removing the Fan Bracket . . . . . . . . . . . . . 102
Replacing the Fan Bracket . . . . . . . . . . . . . 103
Optical Drive . . . . . . . . . . . . . . . . . . . . . . . 103
Removing the Optical Drive . . . . . . . . . . . . 104
Installing the Optical Drive . . . . . . . . . . . . . 104

Contents 7
Internal Tape Backup Unit . . . . . . . . . . . . . . . 107
Installing the Tape Backup Unit . . . . . . . . . . 107
Removing the Tape Backup Unit . . . . . . . . . . 110
Integrated Storage Controller Card . . . . . . . . . . . 111
Removing the Integrated Storage
Controller Card . . . . . . . . . . . . . . . . . . . 112
Installing the Integrated Storage
Controller Card . . . . . . . . . . . . . . . . . . . 112
RAID Battery . . . . . . . . . . . . . . . . . . . . . . . 116
Removing a RAID Battery . . . . . . . . . . . . . 116
Installing a RAID Battery . . . . . . . . . . . . . . 117
Cable Routing . . . . . . . . . . . . . . . . . . . . . . 118
Removing the Cable Retention Bracket . . . . . . 118
Installing the Cable Retention Bracket . . . . . . 119
Expansion Cards and Expansion-Card Risers . . . . . 119
Expansion Card Installation Guidelines . . . . . . 119
Installing an Expansion Card . . . . . . . . . . . . 120
Removing an Expansion Card . . . . . . . . . . . 122
Removing Expansion-Card Riser 1 . . . . . . . . . 123
Replacing Expansion-Card Riser 1 . . . . . . . . . 124
Removing Expansion-Card Riser 2 . . . . . . . . . 125
Replacing Expansion-Card Riser 2 . . . . . . . . . 126
Removing Expansion-Card Riser 2 From the
Expansion-Card Bracket . . . . . . . . . . . . . . 127
Replacing the Riser 2 Board on the
Expansion-Card Bracket . . . . . . . . . . . . . . 128
System Memory . . . . . . . . . . . . . . . . . . . . . 129
General Memory Module Installation
Guidelines . . . . . . . . . . . . . . . . . . . . . 129
Mode-Specific Guidelines . . . . . . . . . . . . . 131
Installing Memory Modules . . . . . . . . . . . . 134

8Contents
Removing Memory Modules . . . . . . . . . . . . 136
Processors . . . . . . . . . . . . . . . . . . . . . . . . 137
Removing a Processor . . . . . . . . . . . . . . . 137
Installing a Processor . . . . . . . . . . . . . . . 140
System Battery . . . . . . . . . . . . . . . . . . . . . . 141
Replacing the System Battery . . . . . . . . . . . 141
Control Panel Assembly . . . . . . . . . . . . . . . . 143
Removing the Control Panel Display Module . . . 143
Installing the Control Panel Display Module . . . . 143
Removing the Control Panel Board . . . . . . . . 144
Installing the Control Panel Board . . . . . . . . . 145
SAS Backplane . . . . . . . . . . . . . . . . . . . . . 146
Removing the SAS Backplane . . . . . . . . . . . 146
Installing a SAS Backplane . . . . . . . . . . . . 147
System Board . . . . . . . . . . . . . . . . . . . . . . 148
Removing the System Board . . . . . . . . . . . . 148
Installing the System Board . . . . . . . . . . . . 150
4 Troubleshooting Your System . . . . . . . . 153
Safety First—For You and Your System . . . . . . . . . 153
Troubleshooting System Startup Failure . . . . . . . . 153
Troubleshooting External Connections . . . . . . . . . 153
Troubleshooting the Video Subsystem . . . . . . . . . 154
Troubleshooting a USB Device . . . . . . . . . . . . . 154
Troubleshooting a Serial I/O Device . . . . . . . . . . 155

Contents 9
Troubleshooting a NIC . . . . . . . . . . . . . . . . . . 155
Troubleshooting a Wet System . . . . . . . . . . . . . 156
Troubleshooting a Damaged System . . . . . . . . . . 157
Troubleshooting the System Battery . . . . . . . . . . 158
Troubleshooting Power Supplies . . . . . . . . . . . . 158
Troubleshooting System Cooling Problems . . . . . . . 159
Troubleshooting a Fan . . . . . . . . . . . . . . . . . . 160
Troubleshooting System Memory . . . . . . . . . . . . 160
Troubleshooting an Internal SD Card . . . . . . . . . . 162
Troubleshooting an Internal USB Memory Key . . . . . 163
Troubleshooting an Optical Drive . . . . . . . . . . . . 164
Troubleshooting a Tape Backup Unit . . . . . . . . . . 165
Troubleshooting a Hard Drive . . . . . . . . . . . . . . 166
Troubleshooting a Storage Controller . . . . . . . . . 167
Troubleshooting Expansion Cards . . . . . . . . . . . 168
Troubleshooting the Processor(s) . . . . . . . . . . . . 170
5 Running the System Diagnostics . . . . . 173
Using Dell™ PowerEdge™ Diagnostics . . . . . . . . 173
System Diagnostics Features . . . . . . . . . . . . . . 173
When to Use the System Diagnostics . . . . . . . . . . 174
Running the System Diagnostics . . . . . . . . . . . . 174

10 Contents
System Diagnostics Testing Options . . . . . . . . . . 174
Using the Custom Test Options . . . . . . . . . . . . . 175
Selecting Devices for Testing . . . . . . . . . . . 175
Selecting Diagnostics Options . . . . . . . . . . . 175
Viewing Information and Results . . . . . . . . . . 176
6 Jumpers and Connectors . . . . . . . . . . . 177
System Board Jumpers . . . . . . . . . . . . . . . . . 177
System Board Connectors . . . . . . . . . . . . . . . . 180
SAS Backplane Board Connectors . . . . . . . . . . . 182
Expansion-Card Riser-Board Components and
PCIe Buses . . . . . . . . . . . . . . . . . . . . . . . . 185
Disabling a Forgotten Password . . . . . . . . . . . . 187
7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 189
Contacting Dell . . . . . . . . . . . . . . . . . . . . . 189
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

About Your System 11
About Your System
Accessing System Features During Startup
The following keystrokes provide access to system features during startup.
Keystroke Description
<F2> Enters the System Setup program. See "Using the System Setup
Program and UEFI Boot Manager."
<F10> Enters System Services, which opens the
Unified Server Configurator
from which you can access utilities such as system diagnostics. See
the Unified Server Configurator user documentation for more
information.
NOTE: Some Unified Server Configurator processing, such as software
updates, can cause virtual devices to be created that at times may
appear as USB devices attached to your system. These connections are
both secure and temporary, and can be disregarded.
<F11> Enters the BIOS Boot Manager or the UEFI Boot Manager,
depending on your system’s boot configuration. See "Using the
System Setup Program and UEFI Boot Manager."
<F12> Enters PXE boot, if enabled.
<Ctrl><E> Enters the iDRAC Configuration Utility, which allows access to the
system event log (SEL) and configuration of remote access to the
system. See the iDRAC user documentation for more information.
<Ctrl><C> Enters the SAS Configuration Utility. For more information, see the
documentation for your SAS controller.
<Ctrl><R> Enters the PERC configuration utility. For more information, see the
documentation for your PERC card.
<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more
information, see the documentation for your embedded NIC.

12 About Your System
Front-Panel Features and Indicators
Figure 1-1. Front-Panel Features and Indicators (2.5-Inch Chassis)
Figure 1-2. Front-Panel Features and Indicators (3.5-Inch Chassis)
10
11
9
14578
36
2
145798
3
10
6
2

About Your System 13
Item Indicator, Button, or
Connector
Icon Description
1 Information tag A slide-out label panel for system
information including the Express
Service tag, Embedded NIC1 MAC
address, and iDRAC6 Enterprise card
MAC address.
2 Power-on indicator,
power button
The power-on indicator lights when the
system power is on.
The power button controls the DC
power supply output to the system.
When the system bezel is installed, the
power button is not accessible.
NOTE: When powering on the system, the
video monitor can take up to 25 seconds
to display an image, depending on the
amount of memory installed in the system.
NOTE: On ACPI-compliant operating
systems, turning off the system using the
power button causes the system to
perform a graceful shutdown before
power to the system is turned off.
NOTE: To force an ungraceful shutdown,
press and hold the power button for five
seconds.
3 NMI button Used to troubleshoot software and
device driver errors when using certain
operating systems. This button can be
pressed using the end of a paper clip.
Use this button only if directed to do so
by qualified support personnel or by the
operating system's documentation.
4 USB connectors (2) Connects USB devices to the system.
The ports are USB 2.0-complaint.
5 Video connector Connects a monitor to the system.

14 About Your System
6 LCD menu buttons Allows you to navigate the control panel
LCD menu.
7 LCD panel Provides system ID, status information,
and system error messages.
The LCD lights blue during normal
system operation. The LCD lights
amber when the system needs attention,
and the LCD panel displays an error
code followed by descriptive text.
NOTE: If the system is connected to AC
power and an error has been detected,
the LCD lights amber regardless of
whether the system has been powered on.
8 System identification
button
The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the LCD
panel on the front and the system status
indicator on the back flash blue until
one of the buttons is pushed again.
9 Optical drive
(optional)
One optional slim-line SATA
DVD-ROM drive or DVD+RW drive.
NOTE: DVD devices are data only.
10 Hard drives Up to eight 2.5-inch hot-swappable
Up to four 3.5-inch hot-swappable with
flex bay
Up to six 3.5-inch hot-swappable
without flex bay
11 Flex bay Supports one half-height tape backup
unit (not present on chassis with six 3.5-
inch hard-drive slots)
Item Indicator, Button, or
Connector
Icon Description

About Your System 15
LCD Panel Features
The system's LCD panel provides system information and status messages to
signify when the system is operating correctly or when the system needs
attention. See "LCD Status Messages" for information on specific status
codes.
The LCD backlight lights blue during normal operating conditions and lights
amber to indicate an error condition. When the system is in standby mode,
the LCD backlight is off and can be turned on by pressing the Select button
on the LCD panel. The LCD backlight will remain off if LCD messaging is
turned off through the iDRAC utility, the LCD panel, or other tools.
Figure 1-3. LCD Panel Features
Item Buttons Description
1 Left Moves the cursor back in one-step increments.
2 Select Selects the menu item highlighted by the
cursor.
3 Right Moves the cursor forward in one-step
increments.
During message scrolling:
• Press once to increase scrolling speed.
• Press again to stop.
• Press again to return to default scrolling
speed.
• Press again to repeat the cycle.
4 System ID Turns the system ID mode on and off.
Press quickly to toggle the system ID on and
off. If the system hangs during POST, press and
hold the system ID button for more than five
seconds to enter BIOS Progress mode.
124
3

16 About Your System
Home Screen
The Home screen displays user-configurable information about the system.
This screen is displayed during normal system operation when there are no
status messages or errors present. When the system is in standby, the LCD
backlight turns off after five minutes of inactivity if there are no error
messages. Press one of the three navigation buttons (Select, Left, or Right) to
view the Home screen.
To navigate to the Home screen from another menu, continue to select the
up arrow until the Home icon is displayed, and then select the Home
icon.
From the Home screen, press the Select button to enter the main menu. See
the following tables for information on the Setup and View submenus.
Setup Menu
NOTE: When selecting an option in the Setup menu, you are asked to confirm the
option before you can continue.
Option Description
DRAC Select DHCP or Static IP to configure the network
mode. If Static IP is selected, the available fields are IP,
Subnet (Sub), and Gateway (Gtw). Select Setup DNS
to enable DNS and to view domain addresses. Two
separate DNS entries are available.
Set error Select SEL to display LCD error messages in a format
that matches the IPMI description in the SEL log. This
can be useful when trying to match an LCD message
with a SEL entry.
Select Simple to display LCD error messages in a
simplified, user-friendly description. See "LCD Status
Messages" for a list of messages in this format.
Set home Select the default information to be displayed on the
LCD Home screen. See "View Menu" to see the options
and option items that can be selected to display by
default on the Home screen.

About Your System 17
View Menu
Option Description
DRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC6.
Addresses include DNS (Primary and Secondary),
Gateway, IP, and Subnet (IPv6 does not have Subnet).
MAC Displays the MAC addresses for DRAC, iSCSIn, or
NETn.
Name Displays the name of the Host, Model, or User String
for the system.
Number Displays the Asset tag or the Service tag for the system.
Power Displays the power output of the system in BTU/hr or
Watts. The display format can be configured in the "Set
home" submenu of the Setup menu (see "Setup
Menu").
Temperature Displays the temperature of the system in Celsius or
Fahrenheit. The display format can be configured in the
"Set home" submenu of the Setup menu (see "Setup
Menu").

18 About Your System
Hard-Drive Indicator Patterns for RAID
Figure 1-4. Hard-Drive Indicators
1 drive-activity indicator (green) 2 drive-status indicator (green and
amber)
Drive-Status Indicator Pattern
(RAID Only)
Condition
Blinks green two times per
second
Identify drive/preparing for removal
Off Drive ready for insertion or removal
NOTE: The drive status indicator remains off until all
hard drives are initialized after system power is
applied. Drives are not ready for insertion or removal
during this time.
12
12
3.5-in carrier 2.5-in carrier

About Your System 19
Back Panel Features and Indicators
Figure 1-5. Back Panel Features
Blinks green, amber, and off Drive predicted failure
Blinks amber four times per
second
Drive failed
Blinks green slowly Drive rebuilding
Steady green Drive online
Item Indicator, Button, or
Connector
Icon Description
1 PCIe slot 1 PCI Express (Generation 2) x4-link
expansion slot (full-height, 30.99-cm
[12.2-in] length)
2 PCIe slot 2 PCIe x4-link Gen 2 expansion slot (low-
profile, 24.13-cm [9.5-in] length)
3 PCIe slot 3 PCIe x8-link Gen 2 expansion slot (full-
height, 24.13-cm [9.5-in] length)
or
optional PCIe x16-link Gen 2
expansion slot (full-height, 24.13-cm
[9.5-in]) (no slot 4 with this option)
Drive-Status Indicator Pattern
(RAID Only)
Condition
15 13
4
12 11 978
61 2 53
10
14

20 About Your System
4 PCIe slot 4 PCIe x8-link Gen 2 expansion slot (full-
height, 24.13-cm [9.5-in] length)
5 power supply 1 (PS1) 870-W or 570-W power supply
6 power supply 2 (PS2) 870-W or 570-W power supply
7 system identification
button
The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the
LCD panel on the front and the system
status indicator on the back flash blue
until one of the buttons is pushed
again.
8 system status indicator Provides a power on indicator for the
back of the system
9 system status indicator
connector
Connector for attaching a system
indicator extension cable that is used
on a cable management arm
10 Ethernet connectors
(4)
Integrated 10/100/1000 NIC connectors
11 USB connectors (2) Connects USB devices to the system.
The ports are USB 2.0-complaint
12 video connector Connects a VGA display to the system
13 serial connector Connects a serial device to the system
14 iDRAC6 Enterprise
port (optional)
Dedicated management port for the
optional iDRAC6 Enterprise card
15 VFlash media slot
(optional)
Connects an external SD memory card
for the optional iDRAC6 Enterprise
card
Item Indicator, Button, or
Connector
Icon Description