Dell POWEREDGE R710 User manual

Dell™ PowerEdge™
R710 Systems
Hardware Owner’s Manual

Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
____________________
Information in this document is subject to change without notice.
© 2008 – 2009 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.; Intel
is a registered trademark of Intel Corporation in the U.S. and other countries; Microsoft, Windows,
and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the
United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
September 2009 Rev. A03

Contents 3
Contents
1 About Your System . . . . . . . . . . . . . . . . . 11
Accessing System Features During Startup . . . . . . 11
Front-Panel Features and Indicators . . . . . . . . . . 12
LCD Panel Features . . . . . . . . . . . . . . . . . . . 15
Home Screen . . . . . . . . . . . . . . . . . . . . 16
Setup Menu . . . . . . . . . . . . . . . . . . . . 16
View Menu . . . . . . . . . . . . . . . . . . . . . 17
Hard-Drive Indicator Patterns for RAID . . . . . . . . . 18
Back Panel Features and Indicators . . . . . . . . . . 19
Power Indicator Codes . . . . . . . . . . . . . . . . . 21
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 22
LCD Status Messages . . . . . . . . . . . . . . . . . . 23
Viewing Status Messages . . . . . . . . . . . . . 23
Removing LCD Status Messages . . . . . . . . . 23
System Messages . . . . . . . . . . . . . . . . . . . . 37
Warning Messages . . . . . . . . . . . . . . . . . . . 53
Diagnostics Messages . . . . . . . . . . . . . . . . . 53
Alert Messages . . . . . . . . . . . . . . . . . . . . . 53
Other Information You May Need . . . . . . . . . . . . 54

4Contents
2 Using the System Setup Program and
UEFI Boot Manager 55
Choosing the System Boot Mode . . . . . . . . . . . . 55
Entering the System Setup Program . . . . . . . . . . . 56
Responding to Error Messages . . . . . . . . . . 56
Using the System Setup Program
Navigation Keys . . . . . . . . . . . . . . . . . . 56
System Setup Options . . . . . . . . . . . . . . . . . . 57
Main Screen . . . . . . . . . . . . . . . . . . . . 57
Memory Settings Screen . . . . . . . . . . . . . . 59
Processor Settings Screen . . . . . . . . . . . . . 60
SATA Settings Screen . . . . . . . . . . . . . . . 60
Boot Settings Screen . . . . . . . . . . . . . . . . 61
Integrated Devices Screen . . . . . . . . . . . . . 62
PCI IRQ Assignments Screen . . . . . . . . . . . 63
Serial Communication Screen . . . . . . . . . . . 63
Embedded Server Management Screen . . . . . . 64
Power Management Screen . . . . . . . . . . . . 65
System Security Screen . . . . . . . . . . . . . . 66
Exit Screen . . . . . . . . . . . . . . . . . . . . . 67
Entering the UEFI Boot Manager . . . . . . . . . . . . 68
Using the UEFI Boot Manager
Navigation Keys . . . . . . . . . . . . . . . . . . 68
UEFI Boot Manager Screen . . . . . . . . . . . . 69
UEFI Boot Settings Screen . . . . . . . . . . . . . 69
System Utilities Screen . . . . . . . . . . . . . . . 69
System and Setup Password Features . . . . . . . . . 70
Using the System Password . . . . . . . . . . . . 70
Using the Setup Password . . . . . . . . . . . . . 72
iDRAC Configuration Utility . . . . . . . . . . . . . . . 73

Contents 5
Entering the iDRAC Configuration Utility . . . . . . 74
3 Installing System Components . . . . . . . . 75
Recommended Tools . . . . . . . . . . . . . . . . . . 75
Inside the System . . . . . . . . . . . . . . . . . . . . 75
Front Bezel (Optional) . . . . . . . . . . . . . . . . . . 77
Removing the Front Bezel . . . . . . . . . . . . . 77
Installing the Front Bezel . . . . . . . . . . . . . . 78
Information Tag . . . . . . . . . . . . . . . . . . . . . 78
Removing the Information Tag . . . . . . . . . . . 78
Replacing the Information Tag . . . . . . . . . . . 78
Opening and Closing the System . . . . . . . . . . . . 79
Opening the System . . . . . . . . . . . . . . . . 79
Closing the System . . . . . . . . . . . . . . . . . 79
Hard Drives . . . . . . . . . . . . . . . . . . . . . . . 80
Mixed SAS/SATA Hard-Drive Configurations . . . 81
Removing a Hard-Drive Blank . . . . . . . . . . . 81
Installing a Hard-Drive Blank . . . . . . . . . . . 82
Removing a Hot-Swap Hard Drive . . . . . . . . . 82
Installing a Hot-Swap Hard Drive . . . . . . . . . 83
Removing a Hard Drive From a Hard-Drive
Carrier . . . . . . . . . . . . . . . . . . . . . . . 84
Installing a Hard Drive Into a Hard-Drive
Carrier . . . . . . . . . . . . . . . . . . . . . . . 84
Power Supplies . . . . . . . . . . . . . . . . . . . . . 86
Removing a Power Supply . . . . . . . . . . . . . 86
Replacing a Power Supply . . . . . . . . . . . . . 87
Removing the Power Supply Blank . . . . . . . . 88
Installing the Power Supply Blank . . . . . . . . . 88

6Contents
Internal SD Module . . . . . . . . . . . . . . . . . . . 88
Installing the Internal SD Module . . . . . . . . . 88
Removing the Internal SD Module . . . . . . . . . 90
Internal SD Flash Card . . . . . . . . . . . . . . . . . . 90
Installing the Internal SD Flash Card . . . . . . . . 90
Removing the Internal SD Flash Card . . . . . . . 91
Internal USB Memory Key . . . . . . . . . . . . . . . . 91
Internal USB Cable . . . . . . . . . . . . . . . . . . . 93
Removing the Internal USB Cable . . . . . . . . . 93
Installing the Internal USB Cable . . . . . . . . . 93
Integrated Dell Remote Access Controller 6
(iDRAC6) Enterprise Card (Optional) . . . . . . . . . . 94
Installing an iDRAC6 Enterprise Card . . . . . . . 94
Removing an iDRAC6 Enterprise Card . . . . . . . 95
VFlash Media (Optional) . . . . . . . . . . . . . . . . . 96
NIC Hardware Key . . . . . . . . . . . . . . . . . . . . 97
Cooling Shroud . . . . . . . . . . . . . . . . . . . . . 98
Removing the Cooling Shroud . . . . . . . . . . . 99
Installing the Cooling Shroud . . . . . . . . . . . . 100
Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . 100
Removing a Cooling Fan . . . . . . . . . . . . . . 100
Replacing a Cooling Fan . . . . . . . . . . . . . . 101
Removing the Fan Bracket . . . . . . . . . . . . . 102
Replacing the Fan Bracket . . . . . . . . . . . . . 103
Optical Drive . . . . . . . . . . . . . . . . . . . . . . . 103
Removing the Optical Drive . . . . . . . . . . . . 104
Installing the Optical Drive . . . . . . . . . . . . . 104

Contents 7
Internal Tape Backup Unit . . . . . . . . . . . . . . . 107
Installing the Tape Backup Unit . . . . . . . . . . 107
Removing the Tape Backup Unit . . . . . . . . . . 110
Integrated Storage Controller Card . . . . . . . . . . . 111
Removing the Integrated Storage
Controller Card . . . . . . . . . . . . . . . . . . . 112
Installing the Integrated Storage
Controller Card . . . . . . . . . . . . . . . . . . . 112
RAID Battery . . . . . . . . . . . . . . . . . . . . . . . 116
Removing a RAID Battery . . . . . . . . . . . . . 116
Installing a RAID Battery . . . . . . . . . . . . . . 117
Cable Routing . . . . . . . . . . . . . . . . . . . . . . 118
Removing the Cable Retention Bracket . . . . . . 118
Installing the Cable Retention Bracket . . . . . . 119
Expansion Cards and Expansion-Card Risers . . . . . 119
Expansion Card Installation Guidelines . . . . . . 119
Installing an Expansion Card . . . . . . . . . . . . 120
Removing an Expansion Card . . . . . . . . . . . 122
Removing Expansion-Card Riser 1 . . . . . . . . . 123
Replacing Expansion-Card Riser 1 . . . . . . . . . 124
Removing Expansion-Card Riser 2 . . . . . . . . . 125
Replacing Expansion-Card Riser 2 . . . . . . . . . 126
Removing Expansion-Card Riser 2 From the
Expansion-Card Bracket . . . . . . . . . . . . . . 127
Replacing the Riser 2 Board on the
Expansion-Card Bracket . . . . . . . . . . . . . . 128
System Memory . . . . . . . . . . . . . . . . . . . . . 129
General Memory Module Installation
Guidelines . . . . . . . . . . . . . . . . . . . . . 129
Mode-Specific Guidelines . . . . . . . . . . . . . 131
Installing Memory Modules . . . . . . . . . . . . 134

8Contents
Removing Memory Modules . . . . . . . . . . . . 136
Processors . . . . . . . . . . . . . . . . . . . . . . . . 137
Removing a Processor . . . . . . . . . . . . . . . 137
Installing a Processor . . . . . . . . . . . . . . . 140
System Battery . . . . . . . . . . . . . . . . . . . . . . 141
Replacing the System Battery . . . . . . . . . . . 141
Control Panel Assembly . . . . . . . . . . . . . . . . 143
Removing the Control Panel Display Module . . . 143
Installing the Control Panel Display Module . . . . 143
Removing the Control Panel Board . . . . . . . . 144
Installing the Control Panel Board . . . . . . . . . 145
SAS Backplane . . . . . . . . . . . . . . . . . . . . . 146
Removing the SAS Backplane . . . . . . . . . . . 146
Installing a SAS Backplane . . . . . . . . . . . . 147
System Board . . . . . . . . . . . . . . . . . . . . . . 148
Removing the System Board . . . . . . . . . . . . 148
Installing the System Board . . . . . . . . . . . . 150
4 Troubleshooting Your System . . . . . . . . 153
Safety First—For You and Your System . . . . . . . . . 153
Troubleshooting System Startup Failure . . . . . . . . 153
Troubleshooting External Connections . . . . . . . . . 153
Troubleshooting the Video Subsystem . . . . . . . . . 154
Troubleshooting a USB Device . . . . . . . . . . . . . 154
Troubleshooting a Serial I/O Device . . . . . . . . . . 155

Contents 9
Troubleshooting a NIC . . . . . . . . . . . . . . . . . . 155
Troubleshooting a Wet System . . . . . . . . . . . . . 156
Troubleshooting a Damaged System . . . . . . . . . . 157
Troubleshooting the System Battery . . . . . . . . . . 158
Troubleshooting Power Supplies . . . . . . . . . . . . 158
Troubleshooting System Cooling Problems . . . . . . . 159
Troubleshooting a Fan . . . . . . . . . . . . . . . . . . 160
Troubleshooting System Memory . . . . . . . . . . . . 160
Troubleshooting an Internal SD Card . . . . . . . . . . 162
Troubleshooting an Internal USB Memory Key . . . . . 163
Troubleshooting an Optical Drive . . . . . . . . . . . . 164
Troubleshooting a Tape Backup Unit . . . . . . . . . . 165
Troubleshooting a Hard Drive . . . . . . . . . . . . . . 166
Troubleshooting a Storage Controller . . . . . . . . . 167
Troubleshooting Expansion Cards . . . . . . . . . . . 168
Troubleshooting the Processor(s) . . . . . . . . . . . . 170
5 Running the System Diagnostics . . . . . 173
Using Dell™ PowerEdge™ Diagnostics . . . . . . . . 173
System Diagnostics Features . . . . . . . . . . . . . . 173
When to Use the System Diagnostics . . . . . . . . . . 174
Running the System Diagnostics . . . . . . . . . . . . 174

10 Contents
System Diagnostics Testing Options . . . . . . . . . . 174
Using the Custom Test Options . . . . . . . . . . . . . 175
Selecting Devices for Testing . . . . . . . . . . . 175
Selecting Diagnostics Options . . . . . . . . . . . 175
Viewing Information and Results . . . . . . . . . . 176
6 Jumpers and Connectors . . . . . . . . . . . 177
System Board Jumpers . . . . . . . . . . . . . . . . . 177
System Board Connectors . . . . . . . . . . . . . . . . 180
SAS Backplane Board Connectors . . . . . . . . . . . 182
Expansion-Card Riser-Board Components and
PCIe Buses . . . . . . . . . . . . . . . . . . . . . . . . 185
Disabling a Forgotten Password . . . . . . . . . . . . 187
7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 189
Contacting Dell . . . . . . . . . . . . . . . . . . . . . 189
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201