Dell PowerEdge T100 User manual

www.dell.com | support.dell.com
Dell™ PowerEdge™ T100 Systems
Hardware Owner’s Manual
book.book Page 1 Wednesday, June 24, 2009 8:21 AM

Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data
and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury,
or death.
____________________
Information in this document is subject to change without notice.
© 2008-2009 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly
forbidden.
Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.; Intel
is a registered trademark of Intel Corporation in the U.S. and other countries; Microsoft, MS-DOS,
Windows, and Windows Server are either trademarks or registered trademarks of Microsoft Corporation
in the United States and/or other countries; UNIX is a registered trademark of The Open Group in the
United States and other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
June 2009 Rev. A01
book.book Page 2 Wednesday, June 24, 2009 8:21 AM

Contents 3
Contents
1 About Your System. . . . . . . . . . . . . . . . . . . 9
Other Information You May Need . . . . . . . . . . . . . 9
Accessing System Features During Startup. . . . . . . 10
Front-Panel Features and Indicators . . . . . . . . . . 11
Back-Panel Features and Indicators . . . . . . . . . . 13
Connecting External Devices. . . . . . . . . . . . 14
NIC Indicator Codes . . . . . . . . . . . . . . . . 14
Power Supply Indicators . . . . . . . . . . . . . . 15
Diagnostic Lights . . . . . . . . . . . . . . . . . . . . 16
System Messages . . . . . . . . . . . . . . . . . . . . 18
Warning Messages . . . . . . . . . . . . . . . . . . . 27
Diagnostics Messages . . . . . . . . . . . . . . . . . 27
Alert Messages . . . . . . . . . . . . . . . . . . . . . 27
2 Using the System Setup Program . . . . . . 29
Entering the System Setup Program . . . . . . . . . . . 29
Responding to Error Messages. . . . . . . . . . . 29
Using the System Setup Program . . . . . . . . . 30
System Setup Options . . . . . . . . . . . . . . . . . . 30
Main Screen . . . . . . . . . . . . . . . . . . . . 30
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4Contents
Memory Information Screen . . . . . . . . . . . . 33
CPU Information Screen . . . . . . . . . . . . . . 33
SATA Configuration Screen. . . . . . . . . . . . . 34
Integrated Devices Screen . . . . . . . . . . . . . 35
Console Redirection Screen . . . . . . . . . . . . 36
System Security Screen . . . . . . . . . . . . . . 36
Exit Screen . . . . . . . . . . . . . . . . . . . . . 38
System and Setup Password Features. . . . . . . . . . 38
Using the System Password . . . . . . . . . . . . 39
Using the Setup Password . . . . . . . . . . . . . 42
Disabling a Forgotten Password. . . . . . . . . . . . . 43
3 Installing System Components . . . . . . . 45
Recommended Tools . . . . . . . . . . . . . . . . . . . 45
Inside the System. . . . . . . . . . . . . . . . . . . . . 46
Opening the System . . . . . . . . . . . . . . . . . . . 47
Closing the System . . . . . . . . . . . . . . . . . . . . 47
Front Drive Bezel . . . . . . . . . . . . . . . . . . . . . 48
Removing the Front Drive Bezel . . . . . . . . . . 49
Replacing the Front Drive Bezel . . . . . . . . . . 49
Removing an Insert on the Front Drive Bezel. . . . 50
Replacing an Insert on the Front Drive Bezel. . . . 50
Removing and Inserting Blank Drive Inserts . . . . . . 51
Diskette Drive . . . . . . . . . . . . . . . . . . . . . . 52
Removing the Diskette Drive . . . . . . . . . . . . 52
Installing a Diskette Drive. . . . . . . . . . . . . . 54
Optical and Tape Drives . . . . . . . . . . . . . . . . . 57
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Contents 5
Removing an Optical or Tape Drive. . . . . . . . . 57
Installing an Optical or Tape Drive . . . . . . . . . 60
Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . 64
Hard Drive Installation Guidelines . . . . . . . . . 64
Removing a Hard Drive . . . . . . . . . . . . . . . 64
Installing a Hard Drive . . . . . . . . . . . . . . . 66
Expansion Cards . . . . . . . . . . . . . . . . . . . . . 70
Removing an Expansion Card . . . . . . . . . . . 70
Installing an Expansion Card . . . . . . . . . . . . 73
SAS Controller Expansion Card . . . . . . . . . . 74
Memory . . . . . . . . . . . . . . . . . . . . . . . . . 76
Memory Module Upgrade Kits . . . . . . . . . . . 76
Memory Module Installation Guidelines . . . . . . 76
Addressing Memory With 8-GB Configurations
(Microsoft®Windows®Operating System Only) . 77
Removing a Memory Module. . . . . . . . . . . . 78
Installing a Memory Module . . . . . . . . . . . . 78
Microprocessor . . . . . . . . . . . . . . . . . . . . . 80
Removing the Processor . . . . . . . . . . . . . . 81
Replacing the Processor . . . . . . . . . . . . . . 83
Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . 84
Removing the Cooling Fans. . . . . . . . . . . . . 84
Replacing the Cooling Fans. . . . . . . . . . . . . 87
System Battery . . . . . . . . . . . . . . . . . . . . . . 89
Removing the System Battery . . . . . . . . . . . 90
Installing the System Battery . . . . . . . . . . . . 91
Power Supply . . . . . . . . . . . . . . . . . . . . . . 92
Removing the Power Supply . . . . . . . . . . . . 92
Installing the Power Supply . . . . . . . . . . . . 94
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6Contents
Chassis Intrusion Switch . . . . . . . . . . . . . . . . 94
Removing the Chassis Intrusion Switch . . . . . . 94
Installing the Chassis Intrusion Switch. . . . . . . 95
Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Removing the Bezel . . . . . . . . . . . . . . . . . 96
Replacing the Bezel. . . . . . . . . . . . . . . . . 97
I/O Panel Assembly . . . . . . . . . . . . . . . . . . . 98
Removing the I/O Panel Assembly . . . . . . . . . 98
Replacing the I/O Panel Assembly . . . . . . . . . 99
System Board. . . . . . . . . . . . . . . . . . . . . . 102
Removing the System Board . . . . . . . . . . . 102
Installing the System Board. . . . . . . . . . . . 103
4 Troubleshooting Your System . . . . . . . . 105
Safety First—For You and Your System . . . . . . . . 105
Start-Up Routine . . . . . . . . . . . . . . . . . . . . 105
Checking the Equipment . . . . . . . . . . . . . . . . 106
Troubleshooting External Connections . . . . . . 106
Troubleshooting the Video Subsystem . . . . . . 106
Troubleshooting the Keyboard or Mouse . . . . . . . 107
Troubleshooting Serial I/O Problems . . . . . . . . . 109
Troubleshooting a Serial I/O Device . . . . . . . 109
Troubleshooting a USB Device . . . . . . . . . . 110
Troubleshooting a NIC . . . . . . . . . . . . . . . . . 112
Troubleshooting a Wet System. . . . . . . . . . . . . 113
Troubleshooting a Damaged System. . . . . . . . . . 114
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Contents 7
Troubleshooting the System Battery. . . . . . . . . . . 114
Troubleshooting Power Supply . . . . . . . . . . . . . 115
Troubleshooting System Cooling Problems . . . . . . . 116
Troubleshooting a Fan . . . . . . . . . . . . . . . 117
Troubleshooting System Memory . . . . . . . . . . . . 118
Troubleshooting a Diskette Drive . . . . . . . . . . . . 120
Troubleshooting an Optical Drive . . . . . . . . . . . . 122
Troubleshooting an External SCSI Tape Drive . . . . . 123
Troubleshooting a Hard Drive . . . . . . . . . . . . . . 124
Troubleshooting a SAS or SAS RAID Controller . . . . 125
Troubleshooting Expansion Cards. . . . . . . . . . . . 127
Troubleshooting the Microprocessor . . . . . . . . . . 129
5 Running the System Diagnostics . . . . . . 131
Using Dell PowerEdge Diagnostics . . . . . . . . . . . 131
System Diagnostics Features . . . . . . . . . . . . . . 131
When to Use the System Diagnostics . . . . . . . . . . 132
Running the System Diagnostics . . . . . . . . . . . . 132
System Diagnostics Testing Options . . . . . . . . . . 132
Using the Custom Test Options . . . . . . . . . . . . . 133
Selecting Devices for Testing . . . . . . . . . . . 133
Selecting Diagnostics Options . . . . . . . . . . . 133
Viewing Information and Results . . . . . . . . . . 134
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8Contents
6 Jumpers and Connectors. . . . . . . . . . . . 135
System Board Jumpers. . . . . . . . . . . . . . . . . 135
System Board Connectors . . . . . . . . . . . . . . . 137
Disabling a Forgotten Password. . . . . . . . . . . . 139
7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 141
Contacting Dell. . . . . . . . . . . . . . . . . . . . . 141
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
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About Your System 9
About Your System
This section describes the physical, firmware, and software interface features
that provide and ensure the essential functioning of your system. The
physical connectors on your system’s front and back panels provide
convenient connectivity and system expansion capability. The system
firmware, applications, and operating systems monitor the system and
component status and alert you when a problem arises. System conditions
can be reported by any of the following:
• Front or back panel indicators
• System messages
• Warning messages
• Diagnostics messages
• Alert messages
This section describes each type of message, lists the possible causes, and
provides steps to resolve any problems indicated by a message. The system
indicators and features are illustrated in this section.
Other Information You May Need
NOTE: Important safety and regulatory information is provided in another
document. Warranty information may be included within this document or as a
separate document.
• The Getting Started Guide provides an overview of system features, setting
up your system, and technical specifications.
• CDs or DVDs included with your system provide documentation and tools
for configuring and managing your system.
• Systems management software documentation describes the features,
requirements, installation, and basic operation of the software.
• Operating system documentation describes how to install (if necessary),
configure, and use the operating system software.
• Documentation for any components you purchased separately provides
information to configure and install these options.
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10 About Your System
• Updates are sometimes included with the system to describe changes to
the system, software, and/or documentation.
NOTE: Always check for updates on support.dell.com and read the updates
first because they often supersede information in other documents.
• Release notes or readme files may be included to provide last-minute
updates to the system or documentation or advanced technical reference
material intended for experienced users or technicians.
Accessing System Features During Startup
Table 1-1 describes keystrokes that may be entered during startup to access
system features. If your operating system begins to load before you enter the
keystroke, allow the system to finish booting, and then restart your system
and try again.
Table 1-1. Keystrokes for Accessing System Features
Keystroke Description
<F2> Enters the System Setup program. See "Using the System Setup
Program" on page 29.
<F10> Opens the utility partition, allowing you to run the system
diagnostics. See "Running the System Diagnostics" on page 132.
<F11> Enters the boot menu selection screen, allowing you to choose a boot
device.
<F12> Initiates PXE boot.
<Ctrl+C> Option is displayed for some SAS controller expansion cards. Enters
the SAS Configuration Utility, which includes RAID configuration
options. See your SAS adapter User’s Guide for more information.
<Ctrl+S> Option is displayed only if you have PXE support enabled through
the System Setup Program (see Table 2-1). This keystroke allows you
to configure NIC settings for PXE boot. For more information, see
the documentation for your integrated NIC.
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About Your System 11
Front-Panel Features and Indicators
Figure 1-1 shows the controls, indicators, and connectors located on the
system's front panel. Table 1-2 provides component descriptions.
Figure 1-1. Front-Panel Features and Indicators
Table 1-2. Front-Panel Components
Item Component Icon Description
1 USB connectors (2) Connects USB 2.0-compliant
devices to the system.
1
2
3
5
6
4
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12 About Your System
2 power button The power button controls the DC
power supply output to the system.
NOTE: If you turn off the system using
the power button and the system is
running an ACPI-compliant operating
system, the system performs a
graceful shutdown before the power
is turned off. If the system is not
running an ACPI-compliant operating
system, the power is turned off
immediately after the power button is
pressed.
3 power light No light — The system is off.
Steady green — The system is
powered on.
Blinking green — The system is in a
low power state.
Steady amber — A BIOS failure
occurred before Power-On Self Test
(POST). See "Diagnostic Lights" on
page 16.
Blinking amber — There is a
problem with the power supply.
4 flex bay Holds an optional diskette drive.
5 lower 5.25-inch drive
bay
Holds an optional optical or tape
backup unit drive.
6 upper 5.25-inch drive
bay
Holds an optical drive.
Table 1-2. Front-Panel Components (continued)
Item Component Icon Description
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About Your System 13
Back-Panel Features and Indicators
Figure 1-2 shows the controls, indicators, and connectors located on the
system's back panel.
Figure 1-2. Back-Panel Features and Indicators
1 voltage selection switch 2 power connector
3 USB connectors (5) 4 NIC connector
5 video connector 6 serial connector
7 I/O expansion-card slots (4)
1
5
7
4
3
2
6
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14 About Your System
Connecting External Devices
When connecting external devices to your system, follow these guidelines:
• Most devices must be connected to a specific connector and device drivers
must be installed before the device operates properly. (Device drivers are
normally included with your operating system software or with the device
itself.) See the documentation that accompanied the device for specific
installation and configuration instructions.
• Always attach an external device while your system and the device are
turned off. Next, turn on any external devices before turning on the system
(unless the documentation for the device specifies otherwise).
See "Using the System Setup Program" on page 29 for information about
enabling, disabling, and configuring I/O ports and connectors.
NIC Indicator Codes
The NIC on the back panel has an indicator that provides information on
network activity and link status. See Figure 1-3. Table 1-3 lists the NIC
indicator codes.
Figure 1-3. NIC Indicators
1 link indicator 2 activity indicator
12
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About Your System 15
Power Supply Indicators
The voltage selection switch on the back panel of the system allows you to
select one of two primary voltage inputs. Ensure that the switch is set to the
proper voltage according to Table 1-4.
For information on system power requirements, see "Technical Specifications"
in your Getting Started Guide.
Table 1-3. NIC Indicator Codes
Indicator Type Indicator Code Description
Activity Off When off at the same time that the link indicator
is off, the NIC is not connected to the network or
the NIC is disabled in the System Setup
program. See "Using the System Setup Program"
on page 29.
Blinking Indicates that network data is being sent or
received.
Link Off When off at the same time that the activity
indicator is off, the NIC is not connected to the
network or the NIC is disabled in the System
Setup program. See "Using the System Setup
Program" on page 29.
Yellow 1000-Mbps connection
Orange 100-Mbps connection
Green 10-Mbps connection
Table 1-4. Voltage Selection Switch
If your power source is: The voltage selection switch should be set to:
110 V
220 V
115
230
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16 About Your System
Diagnostic Lights
The four diagnostic indicator lights on the system front panel display error
codes during system startup. Table 1-5 lists the causes and possible corrective
actions associated with these codes. A highlighted circle indicates the light is
on; a non-highlighted circle indicates the light is off.
NOTE: If the power LEDs blink amber, there is a problem with the power supply. If
the power LED shows a solid amber, a BIOS failure occurred before Power-On Self
Test (POST).
Table 1-5. Diagnostic Indicator Codes
Code Causes Corrective Action
The computer is in a
normal off condition or a
possible pre-BIOS failure
has occurred.
The diagnostic lights are
not lit after the system
successfully boots to the
operating system.
Plug the computer into a working
electrical outlet and press the
power button.
The system is in a normal
operating condition after
POST.
Information only.
BIOS checksum failure
detected; system is in
recovery mode.
See "Getting Help" on page 141.
Possible processor failure. See "Troubleshooting the
Microprocessor" on page 129.
Memory failure. See "Troubleshooting System
Memory" on page 118.
Possible expansion card
failure.
See "Troubleshooting Expansion
Cards" on page 127.
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About Your System 17
Possible video failure. See "Getting Help" on page 141.
Diskette drive or hard
drive failure.
Ensure that the diskette drive and
hard drive are properly connected.
See "Hard Drives" on page 64 or
"Diskette Drive" on page 52 for
information on the drives
installed in your system.
Possible USB failure. See "Troubleshooting a USB
Device" on page 110.
No memory modules
detected.
See "Troubleshooting System
Memory" on page 118.
System board failure. See "Getting Help" on page 141.
Memory configuration
error.
See "Troubleshooting System
Memory" on page 118.
Possible system board
resource and/or system
board hardware failure.
See "Getting Help" on page 141.
Possible system resource
configuration error.
See "Getting Help" on page 141.
Other failure. Ensure that the diskette drive,
optical drive, and hard drives are
properly connected. See
"Troubleshooting Your System" on
page 105 for the appropriate drive
installed in your system. If the
problem persists, see "Getting
Help" on page 141.
Table 1-5. Diagnostic Indicator Codes
Code Causes Corrective Action
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18 About Your System
System Messages
System messages appear on the screen to notify you of a possible problem
with the system. Table 1-6 lists the system messages that can occur and the
probable cause and corrective action for each message.
NOTE: If you receive a system message that is not listed in Table 1-6, check the
documentation for the application that is running when the message appears or the
operating system's documentation for an explanation of the message and
recommended action.
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
Table 1-6. System Messages
Message Causes Corrective Actions
Attempting to
update Remote
Configuration.
Please wait....
Remote Configuration is in
progress.
Wait until the process is
complete.
BIOS Update Attempt
Failed! Remote BIOS update attempt failed.
Retry the BIOS update. If
the problem persists, see
"Getting Help" on
page 141.
Caution! NVRAM_CLR
jumper is installed
on system board.
NVRAM_CLR jumper is
installed.
Check the System Setup
configuration settings. See
"Using the System Setup
Program
" on page 29.
Remove the NVRAM_CLR
jumper. See Figure 6-1 for
jumper locations.
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About Your System 19
Data error The diskette drive or hard
drive cannot read the data.
For the operating system,
run the appropriate utility
to check the file structure
of the diskette drive or hard
drive.
See your operating system
documentation for
information on running
these utilities.
Decreasing
available memory One or more memory modules might be
improperly seated or faulty.
Reinstall the memory
modules and, if necessary,
replace them. See
"Memory" on page 76.
See "Troubleshooting
System Memory" on
page 118.
Diskette read
failure Faulty or improperly inserted diskette.
Replace the diskette.
Diskette subsystem
reset failed Faulty diskette drive or optical drive controller.
Ensure that the diskette
drive and optical drive
cables are properly
connected. See
"Troubleshooting a USB
Device" on page 110 and
"Troubleshooting an
Optical Drive" on page 122.
If the problem persists, see
"Getting Help" on
page 141.
Drive not ready Diskette missing or
improperly inserted in
diskette drive.
Reinsert or replace the
diskette.
Table 1-6. System Messages (continued)
Message Causes Corrective Actions
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20 About Your System
Error: Incorrect
memory
configuration.
Ensure memory in
slots DIMM1_A and
DIMM1_B, DIMM2_A
and DIMM2_B match
identically in
size, speed and
rank.
The installed memory
modules are not matched
pairs.
See "Memory Module
Installation Guidelines" on
page 76.
Error 8602:
Auxiliary device
failure. Verify
that mouse and
keyboard are
securely attached
to correct
connectors.
Loose or improperly
connected mouse or
keyboard cable; faulty
mouse or keyboard.
Replace the mouse. If the
problem persists, replace
the keyboard.
Gate A20 failure Faulty keyboard controller
(faulty system board).
See "Getting Help" on
page 141.
General failure The operating system is
unable to carry out the
command.
This message is usually
followed by specific
information. Take the
appropriate action to
resolve the problem.
Keyboard controller
failure Faulty keyboard controller (faulty system board).
See "Getting Help" on
page 141.
Keyboard data line
failure
Keyboard failure
Keyboard stuck key
failure
Loose or improperly
connected keyboard cable;
faulty keyboard; faulty
keyboard controller.
Ensure that the keyboard is
properly connected. If the
problem persists, replace
the keyboard. If the
problem persists, see
"Getting Help" on
page 141.
Table 1-6. System Messages (continued)
Message Causes Corrective Actions
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