Dell Active Pen User manual

Dell Active Pen
PN5122W
User’s Guide
Regulatory Model: AS2202w
October 2021
Rev. A00

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.

Chapter 1: What’s in the box......................................................................................................... 4
Chapter 2: Features...................................................................................................................... 6
Chapter 3: Setting up your PN5122W............................................................................................ 7
Installing batteries of your PN5122W..............................................................................................................................7
Chapter 4: Dell Peripheral Manager............................................................................................... 8
Chapter 5: Holding your PN5122W.................................................................................................9
Chapter 6: Specifications............................................................................................................ 10
Chapter 7: Replacing the pen nib.................................................................................................. 11
Chapter 8: Troubleshooting......................................................................................................... 12
Chapter 9: Statutory information.................................................................................................13
Chapter 10: Regulatory statement ...............................................................................................14
Chapter 11: Getting help and contacting Dell................................................................................15
Contents
Contents 3

What’s in the box
1. Dell Active Pen 2. AAAA battery
3. Nib remover 4. Pen nib (2)
5. Documents
NOTE: For warranty purposes, note down the PPID number located behind the box or retain the box.
NOTE: The PPID number can also be located on a sleeve under the pen battery cap.
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4 What’s in the box

What’s in the box 5

Features
Table 1. Features and functionality of your PN5122W
Feature Functionality
1 Tip Move the tip over a touchscreen to move the pointer. Enables you to
write, draw, and select objects.
2 Bottom barrel button Press and hold the bottom barrel button and move the tip over the area
you want to erase. To change the functionality of this button, see Dell
Peripheral Manager.
3 Top barrel button Press the top barrel button to open the context menu or perform a
right-click. To change the functionality of this button, see Dell Peripheral
Manager.
4 Pen battery cap For information on how to install or replace the battery, see Installing
batteries of your PN5122W.
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6 Features

Setting up your PN5122W
Installing batteries of your PN5122W
Your PN5122W uses one AAAA battery.
The AAAA battery provides power to your PN5122W.
To install the AAAA battery, perform the following steps in order (A->B->C).
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Setting up your PN5122W 7

Dell Peripheral Manager
Use Dell Peripheral Manager (DPeM) to customize the pen buttons, change pressure sensitivity, and so on. To install DPeM,
perform the following steps:
1. Ensure that you have the latest Windows and Driver updates installed on your laptop or tablet.
NOTE: See the Knowledge Base article Windows Update: FAQ for information about installing the latest version of
Windows and updates.
NOTE: Use the SupportAssist application to update the drivers on your laptop, browse to SupportAssist for PCs and
tablets.
NOTE: For more information about manually updating drivers, see How do I download and install a driver? section of
Dell Knowledge base article Drivers and Downloads FAQs.
2. Install DPeM.
a. Browse to the Dell Peripheral Manager download page.
b. Tap or click Download.
c. Once the DPeM installer is downloaded, tap or click the installer to start the installation, and then follow the on-screen
instructions.
3. Launch DPeM.
4. Click the '+' mark on the top right corner, then click on Pen mark.
5. Tap the screen with the pen tip of your pen to connect the pen with DPeM.
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8 Dell Peripheral Manager

Holding your PN5122W
Hold your PN5122W as you hold a pencil or pen. Adjust the grip so that you can use the barrel button
easily. Ensure that you do not accidentally press the barrel buttons while drawing or positioning the pen.
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Holding your PN5122W 9

Specifications
Table 2. Specifications of your PN5122W
Model PN5122W
Dimensions and weight:
Length 140 mm (5.51 in.)
Diameter 9.50 mm (0.37 in.)
Weight 14.20 g (0.031 lb)
Inking technology ●AES 1.0/2.0
●WGP
Pen tip detectable height 5 mm to 10 mm (0.20 in. to 0.39 in.)
Batteries AAAA battery
Supported operating system ●Windows 10
●Windows 11
Temperature:
Stock -10°C to 55°C (14°F to 131°F)
Operating 5°C to 40°C (41°F to 104°F)
Humidity 30% to 80%
Others NOTE: It is recommended that you
do not expose the pen to alcohol or
solvent solution (including sanitizer).
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10 Specifications

Replacing the pen nib
When the pen nib on your PN5122W is worn out or damaged, replace the pen nib using the nib kit as shown in the following
image.
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Replacing the pen nib 11

Troubleshooting
NOTE: You can only use your PN5122W with selected Dell laptops. For a list of supported laptops, see www.dell.com.
Table 3. Dell Active Pen troubleshooting
Problems Possible causes Possible solutions
Pen cannot write or draw. Unsupported laptop. Pen works only with supported Dell
laptops.
Battery is fully drained. Replace the AAAA battery.
Pen cannot connect with Dell Peripheral
Manager (DPeM).
DPeM pairing was not successful. Launch DPeM, click the '+' mark on the
top right corner, click on Pen mark.
Tap the screen with the pen tip of your
pen to connect the pen with DPeM.
Default functions for the barrel buttons
do not work.
The default function is changed or
overwritten.
Launch DPeM to check the function
assignment of the barrel buttons.
Pen skin peels off. Alcohol based liquid may damage the pen
skin.
Avoid using alcohol based cleaner or
sanitiser on the pen directly.
Unsuitable stock and operating
temperature and humidity may damage
the pen body.
Refer to Specifications to find more
information on the stocking and
operating specifications of the pen.
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12 Troubleshooting

Statutory information
Warranty
Limited warranty and return policies
Dell-branded products carry a three year limited hardware warranty. If purchased together with a Dell system, it will follow the
system warranty.
For U.S. customers:
This purchase and your use of this product are subject to Dell’s end user agreement, which you can find at www.dell.com/
terms. This document contains a binding arbitration clause.
For European, Middle Eastern and African customers:
Dell-branded products that are sold and used are subject to applicable national consumer legal rights, the terms of any retailer
sale agreement that you have entered into (which will apply between you and the retailer) and Dell’s end user contract terms.
Dell may also provide an additional hardware warranty—full details of the Dell end user contract and warranty terms can be
found by going to www.dell.com, selecting your country from the list at the bottom of the “home” page and then clicking the
“terms and conditions” link for the end user terms or the “support” link for the warranty terms.
For non-U.S. customers:
Dell-branded products that are sold and used are subject to applicable national consumer legal rights, the terms of any retailer
sale agreement that you have entered into (which will apply between you and the retailer) and Dell’s warranty terms. Dell may
also provide an additional hardware warranty—full details of Dell’s warranty terms can be found by going to www.dell.com,
selecting your country from the list at the bottom of the “home” page and then clicking the “terms and conditions” link or the
“support” link for the warranty terms.
9
Statutory information 13

Regulatory statement
FCC notices (U.S. only) and other regulatory information
For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com/
regulatory_compliance.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received including interference that may cause undesired operation.
CAUTION: Changes or modifications on this unit that are not expressly approved by the party responsible for
compliance which could void the user’s authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
●Reorient or relocate the receiving antenna.
●Increase the separation between the equipment and receiver.
●Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
●Consult the dealer or an experienced radio/TV technician for help.
Shielded cables must be used with this unit to ensure compliance with the Class B FCC Limits.
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14 Regulatory statement

Getting help and contacting Dell
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.
NOTE: Availability varies by country and product, and some services may not be available in your country.
NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing
slip, bill, or Dell product catalog.
Self-help resources
You can get information and help on Dell products and services using these online self-help resources:
Table 4. Getting help and contacting Dell
Information about Dell products and services www.dell.com/support
Online help for operating system www.dell.com/support/windows
Troubleshooting information, user manuals, setup instructions,
product specifications, technical help blogs, drivers, software
updates, and so on.
www.dell.com/support
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Getting help and contacting Dell 15