DETEWE OpenCom 130 User manual

OpenCom 100
OpenCom 130, 131, 150:
Mounting and
Commissioning
User Guide

Welcome to DeTeWe
Thank you for choosing this DeTeWe
product. Our product meets the
strictest requirements with regard to
quality and design.
The following instructions will guide
you in the operation of your
OpenCom 100 and answer most of
the questions that may arise.
If you require further technical
support or information about other
DeTeWe products, please refer to our
website at
www.detewe.de.
It provides additional notes and tips
on the product.
OpenCom 100
Product Family
This user guide applies to the
OpenCom 100 product family
comprising the OpenCom 107,
OpenCom 130, OpenCom 131,
OpenCom 150 and OpenCom 510
systems.
If a reference is made in the text to
the OpenCom 100, the description
applies to all systems; if the individ-
ual characteristics are different, a
special note is given.
For members of the product family,
the following manuals exist:
■Manual for OpenCom 107
■Manual for OpenCom 130,
OpenCom 131 and
OpenCom 150
■Manual for OpenCom 510
(19" housing)
We hope you enjoy using the
OpenCom 100.

1
Contents
Features 5
Factory Settings
on Delivery 12
Telephony Functions 12
OpenCom 130 . . . . . . . . . . . . . . . . . 12
OpenCom 131 . . . . . . . . . . . . . . . . . 12
OpenCom 150 . . . . . . . . . . . . . . . . . 13
Authorisations 13
Internet Functions 16
Installation 17
Scope of Delivery 17
Safety Precautions 18
Declarations of Conformity 19
Mounting Location 19
Wall Mounting 20
Installing an Expansion Set 20
Installing Interface Cards 23
V.24 and Doorstation Equipment
Slots . . . . . . . . . . . . . . . . . . . . . . 23
Slots for Additional Interface
Cards. . . . . . . . . . . . . . . . . . . . . . 25
Available Ports 27
OpenCom 130 . . . . . . . . . . . . . . . . . 27
OpenCom 131 . . . . . . . . . . . . . . . . . 28
OpenCom 150 . . . . . . . . . . . . . . . . . 29
Positions of the Ports . . . . . . . . . . . 30
Interface Cards 32
OpenCom 131 (1 Slot) . . . . . . . . . . 32
OpenCom 130 (3 Slots). . . . . . . . . . 33
OpenCom 150 (5 Slots). . . . . . . . . . 36
Port Assignment, Termination,
Cable Lengths 39
S0Ports . . . . . . . . . . . . . . . . . . . . . . . 39
Upn Ports . . . . . . . . . . . . . . . . . . . . . . 40
a/b Ports . . . . . . . . . . . . . . . . . . . . . . 41
Actor/Sensor. . . . . . . . . . . . . . . . . . . 41
LAN Port . . . . . . . . . . . . . . . . . . . . . . 41
DSL Port. . . . . . . . . . . . . . . . . . . . . . . 42
PCM Port . . . . . . . . . . . . . . . . . . . . . . 43
Power Failure 43
Connectible Devices 44
Internal/External S0Ports . . . . . . . 44
Upn Ports . . . . . . . . . . . . . . . . . . . . . . 45
a/b Ports . . . . . . . . . . . . . . . . . . . . . . 45
Actor/Sensor Ports . . . . . . . . . . . . . 48
COM Port . . . . . . . . . . . . . . . . . . . . . . 49
LAN Port . . . . . . . . . . . . . . . . . . . . . . 49
Accessories and Adapters 50
Upn Adapter . . . . . . . . . . . . . . . . . . . 50
a/b Adapter . . . . . . . . . . . . . . . . . . . 50
Audio Adapter . . . . . . . . . . . . . . . . . 51
Approved Devices / Approved
Accessories . . . . . . . . . . . . . . . . 53
Device Combinations . . . . . . . . . . . 53
S2M Connector Module 57
Installation . . . . . . . . . . . . . . . . . . . . 58
Configuration. . . . . . . . . . . . . . . . . . 59
Mounting the OpenCom 150 Rack
InfoCom System 60
Safety Precautions . . . . . . . . . . . . . 60
Technical Data . . . . . . . . . . . . . . . . . 61
Pinning of RJ 45 Jacks . . . . . . . . . . 61
Scope of Delivery. . . . . . . . . . . . . . . 62

2
Configuration 63
Brief Guide to Initial
Configuration 64
First Configuration via Serial Port .64
System Requirements 65
Configuration under Windows 66
Connection on Serial Port (V.24) . .67
Notes on Configuring the
Serial Port. . . . . . . . . . . . . . . . . . 68
Connection by Network Card
(LAN) . . . . . . . . . . . . . . . . . . . . . . 69
Testing the Setup . . . . . . . . . . . . . . . 70
Starting the Browser . . . . . . . . . . . . 70
Configuration for Linux and
MacOS 71
Linux . . . . . . . . . . . . . . . . . . . . . . . . . . 71
MacOS. . . . . . . . . . . . . . . . . . . . . . . . .71
Configuring the OpenCom 100 72
Preparing the Configuration . . . . . 72
Starting the Web Console. . . . . . . . 72
Loading the Online Help. . . . . . . . . 74
Finishing the Configuration . . . . . .75
Preconfiguration. . . . . . . . . . . . . . . . 75
Offline Configurator. . . . . . . . . . . . .75
Remote Configuration. . . . . . . . . . .75
Codes for IP Configuration . . . . . . . 77
Saving and Loading the
Configuration. . . . . . . . . . . . . . . 78
Receiving System Messages as
E-Mail . . . . . . . . . . . . . . . . . . . . . 78
Loading SW Updates . . . . . . . . . . . .78
Resetting the System Data . . . . . . . 79
Basic Hardware Settings Switch . .79
Generating Your Own MoH Files . .80
Configuration Examples
82
OpenCom 100 in Computer
Networks 82
Introduction to TCP/IP 83
OpenCom 100 in a Serverless
LAN 84
DNS Name Resolution . . . . . . . . . . .85
Internet Access . . . . . . . . . . . . . . . . .85
RAS Access . . . . . . . . . . . . . . . . . . . . .86
OpenCom 100 in a LAN
with an IP-enabled Server 86
DNS Name Resolution . . . . . . . . . . .87
Internet Access . . . . . . . . . . . . . . . . .87
RAS Access . . . . . . . . . . . . . . . . . . . . .88
LAN-to-LAN Link 89
Useful Information on Internet
Access 90
Costs . . . . . . . . . . . . . . . . . . . . . . . . . .90
Using the Web. . . . . . . . . . . . . . . . . .90
E-mail . . . . . . . . . . . . . . . . . . . . . . . . .91
NAT . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Voice over IP (VoIP) 93
Fundamentals 94
Propagation Delay and
Bandwidth . . . . . . . . . . . . . . . . .94
Latency and Packet Length . . . . . .94
Voice Quality . . . . . . . . . . . . . . . . . . .95
Optimisation . . . . . . . . . . . . . . . . . . .97
Media Gateway (MGW) 98
Software MGW . . . . . . . . . . . . . . . . .98
MGW Interface Card. . . . . . . . . . . . .98
VoIP System Telephones 100
Device Properties . . . . . . . . . . . . . .100
VoIP System Telephone
Configuration. . . . . . . . . . . . . .101

3
LAN DHCP Server. . . . . . . . . . . . . . 102
Start Procedure . . . . . . . . . . . . . . . 103
OpenPhone IPC 106
Installation . . . . . . . . . . . . . . . . . . . 107
Configuration. . . . . . . . . . . . . . . . . 107
PBX Cascading 109
Variants of PBX Cascading 109
Functionality of PBX
Cascading 110
Putting a Cascaded PBX into
Operation 111
Notes . . . . . . . . . . . . . . . . . . . . . . . . 112
Licensing Information 113
PBX Networking 114
Connections 114
Protocol: Q.SIG or DSS1 . . . . . . . . 115
Master/Slave . . . . . . . . . . . . . . . . . 115
L1 Clock . . . . . . . . . . . . . . . . . . . . . . 115
Types of Point-to-Point
Connection 116
Direct Connection . . . . . . . . . . . . . 116
Connection via an Active
Transmission System. . . . . . . 117
Connection via the Public
Network. . . . . . . . . . . . . . . . . . 117
Configuration 118
Trunk groups . . . . . . . . . . . . . . . . . 118
Routes . . . . . . . . . . . . . . . . . . . . . . . 118
Numbering . . . . . . . . . . . . . . . . . . . 119
Technical Details 120
Team Functions 122
Introduction 122
Explanation of Keys. . . . . . . . . . . . 122
Team Configuration . . . . . . . . . . . 124
Examples of Use 124
Executive/Secretary Team . . . . . . 124
Three-member Team . . . . . . . . . . 125
Unified Team . . . . . . . . . . . . . . . . . 126
Toggle Team . . . . . . . . . . . . . . . . . . 127
Call Queue 129
Introduction 129
Activation of Queues . . . . . . . . . . 130
Call Forwarding . . . . . . . . . . . . . . . 130
Pickup . . . . . . . . . . . . . . . . . . . . . . . 130
Hunt Groups . . . . . . . . . . . . . . . . . . 131
Examples of Use 131
Attendant Terminal for an Operator
with Two System Telephones131
Group of Three Attendant
Terminals . . . . . . . . . . . . . . . . . 132
Multi-Company Variant
134
Configuring the Multi-Company
Variant 135
Activating the Multi-Company
Variant . . . . . . . . . . . . . . . . . . . 135
Configuring and Managing
Companies. . . . . . . . . . . . . . . . 136
Assigning Users . . . . . . . . . . . . . . . 136
Assigning Trunk Groups . . . . . . . . 137
Allocating Routing Codes . . . . . . 137
Configuring the Company
Exchange . . . . . . . . . . . . . . . . . 137

4
Working with the Multi-Company
Variant 138
Company Telephone Book . . . . . .138
Making Calls Between
Companies . . . . . . . . . . . . . . . .139
Billing Charges per Company. . . .139
Configuring the PC
Software 140
PC Offline Configuration 140
Setting up TAPI 142
Setting up NET CAPI 144
Using the Systray Display 145
Browser for OpenCTI and
OpenHotel 146
Synchronising the PC Clock 147
Address Queries using LDAP 148
USB DECT Box on the
OpenCom 130/150 149
General Information . . . . . . . . . . .149
Installation and Configuration. . .149
Technical Data. . . . . . . . . . . . . . . . .150
Configuration Guide 151
Overview 152
PBX Ports 153
Easy Access 154
ISP Settings 155
RAS Settings 156
LAN-to-LAN Settings 157
E-mail Function 158
E-mail Access 159
Frequently Asked
Questions 160
General/Hardware 161
Telephony 161
DECT 163
LAN 164
Internet 166
Technical
Specifications 168
Index 174

5
Features
Features
The OpenCom 100 is a communica-
tions system for integrated voice and
data communication. The outstand-
ing feature of this communications
system is its modular structure:
■The OpenCom 131 is equipped
with all the necessary ports for
connecting system telephones,
ISDN devices and analogue de-
vices. The system enables Inter-
net/intranet data communica-
tion, CTI applications and the
system configuration with a
standard web browser. Addi-
tionally, the OpenCom 131 is
equipped with a slot for install-
ing an “M100-AT” interface card.
With this interface card, the
OpenCom 131 can be connected
to analogue trunk lines.
■Even with the smallest
OpenCom 130 version, it is pos-
sible to use all the most impor-
tant communications applica-
tions. The basic module enables
telephony with system tele-
phones, ISDN telephones and
analogue terminals, Internet /
intranet data communication,
CTI applications, sub-system op-
eration and system configura-
tion using a standard Web
browser.
The expansion module of the
OpenCom 130 provides three
slots for further interface cards.
Using different combinations of
interface cards, the configura-
tion of the OpenCom 130 can be
tailored exactly to your commu-
nications requirements. The
need for additional Upn ports
supporting DECT, further S0
ports or more a/b ports can be
met using one or more interface
cards without changing the sys-
tem.
■OpenCom 150 is a system that
can be tailored exactly to your
communications requirements.
Initially, the main module
doesn’t carry any telephony in-
terfaces. They can be added by
means of additional interface
cards. The main module pro-
vides five slots for different com-
binations of interface cards. Un-
like the OpenCom 130, the main
module of the OpenCom 150 is
not divided into basic and ex-
pansion modules.
■All named variations of the
OpenCom 100 (OpenCom 130/
131/150) offer additionally two
special slots:
– One slot to incorporate a V.24
interface card. This card provides
a serial port.

6Features
– One slot to incorporate door-
station equipment interface
card.
■You can use an additional insert-
able memory card (Compact-
Flash) to operate further pro-
gram packages, viz. the
OpenVoice and OpenAttendant
digital voice memory and voice
information systems.
■The special interface card M100-
AT4 enables connecting ana-
logue exchange lines. Additional
information can be found in the
user manual “M100-AT4 Inter-
face Card”.
■Another special interface card
provides an internal U-R2 com-
patible DSL modem. Additional
information can be found in the
user manual “M100-ADSL Inter-
face DSL Modem”.
Cascading
Using the expansion module, the
OpenCom 130 can be cascaded with
a second OpenCom 130 communica-
tions system. An Ethernet switch on
the expansion module further ena-
bles applications featuring media
convergence, such as the operation
of a VoIP port available in the future.
It is possible to cascade two
OpenCom 150 units. Two ports of
the Ethernet switch residing on the
main module can be used externally.
Two other ports are available for in-
ternal use with interface cards.
With the OpenCom 131 no PBX cas-
cading with another system is possi-
ble. However, PBX networking with a
second infocom system is possible.
Further information regarding these
configuration options can be found
in the chapters PBX Cascading start-
ing on page 109 and PBX Networking
starting on page 114.
Telephony
The OpenCom 100 communications
system is designed to be connected
to an ISDN basic access using the
DSS1 protocol. System access (point-
to-point) and multi-terminal access
(point-to-multipoint) are both sup-
ported. The two forms of access can
be configured in parallel.
For this purpose
■the OpenCom 131 includes two
S0ports (one external one and
one that can be switched be-
tween internal/external),
■the OpenCom 130 basic module
includes two S0ports (one exter-
nal one and one that can be
switched between internal/ex-
ternal),
■the OpenCom 130 expansion
module with additional inter-
face cards provides up to eight
further S0 ports (switchable

7
Features
between internal/external). An
overview of the available cards
can be found under Interface
Cards starting on page 32,
■the OpenCom 150 with interface
cards provides up to 12 S0ports
(switchable between internal/
external). An overview of all
possible interface card combina-
tions can be found under
OpenCom 150 (5 Slots) starting
on page 36.
The firmware of the OpenCom 100
is designed for configuring up to
300 users.
You can connect the following de-
vices to the OpenCom 100:
■analogue terminals
■Euro-ISDN terminals
■ISDN telephones (on the Upn
port) OpenPhone 52
■DeTeWe system telephones
■DeTeWe RFP 21 and RFP 23 base
stations and DECT handsets (via
an RFP 21/23 base station on the
Upn port of an interface card)
Note: On an OpenCom 131 the Upn
ports are not DECT-enabled. This
means, DECT base stations and DECT
terminals cannot be operated on this
communications system.
An S0port can be used by Euro-ISDN
terminals working in accordance
with DSS1. A Upn port is suitable for
the OpenPhone range of DeTeWe
system telephones. RFP 21/23 base
stations can also be connected to
the DECT-enabled Upn ports on
interface cards for an OpenCom 130
and an OpenCom 150. An analogue
port is used by standard analogue
devices.
If the CNIP (calling name identifica-
tion presentation) feature is sup-
ported by your network provider, the
latter will show you the name of call-
ers in addition to their number for
each incoming trunk call. The
OpenCom 100 supports the display
of the name on system telephones.
However, if you have created an en-
try in the telephone book of the
OpenCom 100 under the number of
the caller, this will be displayed in-
stead.
The OpenCom 100 can be inte-
grated into an existing network
(LAN) and be used by all worksta-
tions as an Internet access router
and mail client.
Configuration and programming of
the OpenCom 100 is performed by
means of a special Web browser
(known as the “Web console”),
which can be run on a connected PC.
The OpenCom 100 can also be con-
figured at the customer service cen-

8Features
tre and maintained by means of re-
mote configuration.
A PC can be connected via a retrofit-
ted V.24 interface card to the COM
port for the purpose of configuring
the system or transferring connec-
tion data.
To connect the OpenCom 100 to ex-
isting company hardware, “actor”
ports (output) and “sensor” ports
(input) can be provided by retrofit-
ting a doorstation interface card. For
example, this can be used to operate
a door opener and a doorbell via the
system (this requires additional
equipment).
There are two variants of doorstation
equipment interface cards:
■On an OpenCom 130 or an
OpenCom 131 a “M100-TFE” in-
terface card can be operated.
This card provides two actor
ports and three sensor ports to
connect doorstation equipment.
■On an OpenCom 150 a
“M100-TFE-2” interface card can
be operated. This card provides
four actor ports and four sensor
ports. This card enables to oper-
ate two entrance intercom sys-
tems, each providing two sen-
sor ports for bell keys.
The OpenCom 100 allows you to use
CTI (Computer Telephony Integra-
tion) applications made by other
manufacturers. This requires instal-
lation of a TAPI driver on a Windows
PC (see Setting up TAPI starting on
page 142). The OpenCom 100 also
has an integrated dialling wizard:
the OpenCTI 50. Via the OpenCTI 50
users can call up and use telephone
functions on PCs without first having
to install a special TAPI driver.
The OpenCom 100 complies with the
regulations for telecommunications
equipment. The DSS1 protocol is im-
plemented.
Packet data in the D channel
Some business applications, for in-
stance POS terminals, cash registers
or credit card terminals, require a
permanent data connection over the
X.25 packet data network. Packet
data transfer through the ISDN D
channel (according to X.31 via
SAPI 16) can also be established be-
tween several S0interfaces of the
OpenCom 100. Simultaneous con-
nections are distinguished by means
of a TEI (Terminal Endpoint Identi-
fier).
X.31 packet data can be forwarded
between two S0interfaces (for in-
stance an internal and external S0in-
terface). Equally, data can be for-
warded (“routed”) over permanent
QSIG lines. Data can also be routed
over an S2M interface. It is possible to
operate multiple terminals with the
same TEI on different internal S0in-
terfaces. A TEI mapping table allows