DIEBOLD Service manual User manual
BEETLE /M-III
POS Systems
Service manual
K1/K2, M1/M2, O1 Motherboards
Copyright
2 BEETLE /M-III - Service manual
Copyright
© WINCOR NIXDORF International GmbH 2018
All rights, including rights of translation and rights of reproduction by reprinting, copying or similar methods, even
of parts, are reserved.
Any violations give rise to a claim for damages. All rights are reserved, especially rights created by patent grant or
registration of a utility model. Subject to availability and technical modifications. All names of hardware and
software products mentioned in this manual are trade names and/or trademarks of their respective
manufactures.
Table of contents
BEETLE /M-III - Service manual 3
Table of contents
1 Introduction .......................................................................................................................................... 5
1.1 About This Manual......................................................................................................................................... 5
2 Important notes..................................................................................................................................... 6
2.1 ESD ................................................................................................................................................................. 6
2.2 System maintenance...................................................................................................................................... 6
2.3 Tools required ............................................................................................................................................... 6
2.4 Safety precautions ......................................................................................................................................... 6
3 Installation and commissioning.............................................................................................................. 8
3.1 Before switching on ....................................................................................................................................... 8
4 Chassis components .............................................................................................................................. 9
5 Front View............................................................................................................................................ 10
5.1 External view with hard drive access ........................................................................................................... 10
6 Rear view.............................................................................................................................................. 11
6.1 Rear view with labeling................................................................................................................................ 11
6.2 Rear side with UPS ....................................................................................................................................... 12
6.3 Rear side of O1 motherboard ...................................................................................................................... 12
7 Setting up the device ............................................................................................................................ 13
7.1 Vertical installation ...................................................................................................................................... 13
7.2 Cabling the BEETLE /M-III............................................................................................................................. 14
8 Connecting the device........................................................................................................................... 15
9 Assembling the cable cover................................................................................................................... 17
10 Removing the front panel ..................................................................................................................... 18
11 Detaching cables................................................................................................................................... 19
12 Removing the housing hood ................................................................................................................. 21
13 Components of the system ................................................................................................................... 22
13.1 Inside view ................................................................................................................................................... 22
13.2 Inside view with UPS.................................................................................................................................... 23
14 Storage Media ...................................................................................................................................... 24
14.1 Replacing a 3.5" SATA hard disk................................................................................................................... 24
14.2 SATA connections on K1/K2 or M1/M2 motherboard................................................................................. 25
14.3 SATA port on the O1 motherboard.............................................................................................................. 26
14.4 Replacing two 2.5" hard drives or SSD......................................................................................................... 27
14.4.1 For hard disks or SSD with front access ....................................................................................................... 28
15 Using photoconductors......................................................................................................................... 31
16 Replacing the accumulator.................................................................................................................... 32
16.1 Settings after the replacement .................................................................................................................... 34
17 Replacing the power supply unit........................................................................................................... 38
17.1 For a BEETLE /M-III with UPS ....................................................................................................................... 40
18 Inserting memory extensions................................................................................................................ 50
19 Replacing the battery............................................................................................................................ 52
20 Changing processors ............................................................................................................................. 53
20.1 Installation in headwords............................................................................................................................. 56
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4 BEETLE /M-III - Service manual
21 Switching the Retail card ...................................................................................................................... 58
22 Replacing the combination module....................................................................................................... 60
23 Replacing the front USB port................................................................................................................. 62
24 Replacing 4Port USB hubs ..................................................................................................................... 65
25 Replacing COM5 and COM6 interface ................................................................................................... 67
26 Using the LPT port ................................................................................................................................ 70
27 Replacing the K1/K2 or M1/M2 motherboard....................................................................................... 72
27.1 Reset Password ........................................................................................................................................... 78
28 Replacing the O1 motherboard ............................................................................................................. 79
29 Technical Information........................................................................................................................... 84
29.1 Interfaces (K1/K2, M1/M2 motherboard).................................................................................................... 85
29.2 Interfaces (O1 motherboard)....................................................................................................................... 86
29.3 Total current consumption interfaces ......................................................................................................... 87
30 Manufacturer´s Certification................................................................................................................. 88
30.1 Guarantee .................................................................................................................................................... 88
30.2 Recycling ...................................................................................................................................................... 88
30.3 FCC-Class A Declaration ............................................................................................................................... 88
31 Abbreviations ....................................................................................................................................... 90
Introduction
BEETLE /M-III - Service manual 5
1 Introduction
The BEETLE /M-III is equipped with the latest processors and has at its disposal a multitude of interfaces in order
to enable connection of any peripheral that is required in the area of the teller position.
The device has been developed and produced without the use of environmentally hazardous substances and with
the optimized use of electricity, gas and water. The construction materials used are largely recyclable.
1.1 About This Manual
NOTICE
Notes in the manual are marked by this symbol
CAUTION
Attention notifications are identified by this sign.
NOTICE
This description is addressed exclusively to Technical Service personnel!
Corresponding expertise in software and hardware configurations in the POS area, installation procedures, etc.
are therefore prerequisite.
The manual describes the BEETLE/M-III system with the motherboards K1/K2, M1/M2 and O1. The M1/M2 board
is preferred for display in the drawings, particularly for the installation/removal or opening of the system, which is
why the rear views and overall views may not correspond to the configuration of your particular system. You can
see the differences between the systems in the connection view.
In these Service instructions it is primarily the removal of components that is described. The installation of these
components always proceeds in the reverse order. Special assembly instructions can be found in the respective
sections as required.
Please read the entire documentation carefully before commencing any repair or maintenance measure.
Important notes
6 BEETLE /M-III - Service manual
2 Important notes
The device may be repaired only by authorized qualified personnel. Improper repairs will lead to the loss
of any liability claims.
2.1 ESD
Sub-assemblies with ElectroStatic Discharge-sensitive components (ESD) can be marked with this label.
When installing sub-assemblies or modules, please observe the following information that applies to all sub-
assemblies with ESD:
– Ensure that the device is switched off and pull the power plug before you plug in, unplug or install sub-assem-
blies.
– Always use anti-static equipment (anti-static mat with ground cable with integrated leakage resistance of 1
Mohm, anti-static armband with connection to the mat, anti-statically equipped tools). The anti-static mat
must be connected to a suitable grounding point via the leakage resistance.
– Place all sub-assemblies with ESD on a suitable anti-static base.
– Touch sub-assemblies with ESD only at their edges and do not touch any components.
– Do not touch any connector pins or conductor paths on an electrostatic-discharge-sensitive assembly.
2.2 System maintenance
Clean your system at regular intervals with a dry, lint-free cloth. For greater amounts of soiling, please use a
cleaning agent suitable for plastic surfaces, as can be ordered from Diebold Nixdorf International. Make sure that
the device is deactivated during cleaning, that the power plug is disconnected and that no fluid enters the inside
of the device.
2.3 Tools required
The following took should be kept ready to hand for working on the BEETLE/ M-III:
Box spanner 5 mm (0.20")
Phillips head screwdriver PHO 1 and 2
Lateral slotted-head screwdriver 0.5 x 35 mm
Anti-static equipment
2.4 Safety precautions
The BEETLE/M-III modular system corresponds to the pertinent safety precautions pertaining to data processing
facilities.
– If this device is moved from a cold environment to its working environment, condensation may occur. The de-
vice must be absolutely dry prior to commissioning, therefore allow for an acclimatization time of at least two
hours before putting it into operation.
– The device is equipped with a safety-tested power cable. It is permitted to be connected only to a properly
grounded protective contact electrical outlet.
Important notes
BEETLE /M-III - Service manual 7
– When installing the device, please ensure that the device plug-in fixture and the protective contact electrical
socket are easily accessible.
– The device must be fully disconnected from the supply voltage when performing any work at the device and
when inserting or removing data cables. To completely disconnect the appliance from the mains voltage,
switch off the device and pull out the power plug of the power supply unit.
– USB devices may be connected to the BEETLE or removed from it during ongoing operations if these devices
comply with the specifications pursuant to usb.org. Other peripherals (e.g. PoweredUSB printer) should not –
for safety reasons – be connected to or disconnected from BEETLE systems unless such systems are switched
off.
– Before you begin any assembly work on the device, you should discharge yourself, e.g. by touching a grounded
object (such as a radiator).
– Please make sure that no objects (e.g. paperclips) are able to enter the inside of the device, as this may result
in electrical shocks or short circuits.
– Keep the air slots of the device free to ensure proper ventilation and please observe the installation instruc-
tions for the BEETLE. This prevents excessive increases in temperature.
– No data cables may be plugged in or unplugged during storms.
– Protect the device from vibrations, dust, moisture and heat.
– Make sure that used parts, e.g. the accumulator are disposed of in a way that is environmentally friendly.
– In the event of emergencies (e.g. damaged housing or damaged power cable, penetration of liquids or foreign
bodies), switch the device off immediately, pull the power plug and inform Technical Customer Service at
Diebold Nixdorf International GmbH or the authorized service partner of your dealer.
– An explosion hazard exists if the lithium battery of the device is replaced incorrectly. Only identical batteries or
other types recommended by the manufacturer are permitted to be used to replace the lithium battery.
– Your BEETLE system is the result of state-of-the-art technical innovation. Please ensure therefore equally
state-of-the-art constructional and technical ambient conditions to permit flawless and efficient functioning of
the BEETLE. You should connect the BEETLE or any other IT system only to power supply networks with sepa-
rate protective conductors (PE).
This type of power supply network is called a TN-S network. Do not use PEN conductors! Please also observe
the recommendations of DIN VDE 0100 part 540, Annex C2. This will help you avoid any potential malfunc-
tions.
– When replacing a storage medium, please ensure that you use only storage media authorized or recom-
mended by Diebold Nixdorf.
Installation and commissioning
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3 Installation and commissioning
3.1 Before switching on
Unpack the parts and check whether they correspond to the tasks listed on the delivery note.
If you should you detect any
– transport damage or inconsistencies between package content and the bill of delivery or function defects,
inform your sales outlet of Diebold Nixdorf immediately. Please specify delivery note number, delivery note item
number and serial number of the affected device when doing so. The serial number is located on the label shown
here on the underside of the housing.
The serial number is located on the label below the barcode.
NOTICE
Please do not fail to check the function of the original device before making changes (e.g. by installing a expan-
sion card). Only then may a functional deficiency be recognized as grounds for complaint.
NOTICE
We recommend that you keep the original packaging for any subsequent transport that may become necessary
(protection against jolts and impact).
Chassis components
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4 Chassis components
1 Floor unit
2 Rear wall
3a Hood
4 Front cover
5 Hard disk holder
6 Slotted orifice plates
7 EMC sheet metal
8 Air duct (not with a BEETLE/M-III with O1 motherboard)
9 Retail card (not with a BEETLE/M-III withO1 motherboard)
10 Combination module carrier
11 Motherboard
Front View
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5 Front View
1 On / Off button
2 Power LED, HDD LED
3 2 x USB
5.1 External view with hard drive access
A BEETLE/M-III is optionally available with a hard disk access in front.
1 LEDs for HDD1/HDD2
The functions of the LEDs are described in the manual for the respective motherboard K1 andK2, M1 and M2,
and O1.
Rear view
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6 Rear view
Here in the view a K1/K2 or M1/M2 motherboard is displayed as an example.
1 Power supply unit, till drawer connection, USB 24 V
2 3 x COM*
3 DVI-D PanelLink2 without RMT
4 COM1
5 DVI-D PanelLink2 with RMT
6 VGA
7 Mini DIN keyboard
8 2 x USB 2.0
9 RJ45 socket (LAN)
10 2 x USB 3.0
11 3 x 3.5 mm jack bush (Audio)
12 Retail Card (3 x PoweredUSB 12 V)
6.1 Rear view with labeling
Rear view
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6.2 Rear side with UPS
6.3 Rear side of O1 motherboard
Setting up the device
BEETLE /M-III - Service manual 13
7 Setting up the device
Install the BEETLE/ M III POS system in such a way that it is not subjected to extreme ambient conditions. Protect
devices against vibrations, dust, moisture, heat and strong magnetic fields.
Please adhere to the listed minimum distances in front of and behind the device! While installing the device,
make sure that you absolutely adhere to the minimum distances and ensure reliable aeration and ventilation. The
direct ambient temperature of the system must not exceed 40°C (104°F).
NOTICE
In cases where cable cover is used, a distance of 60 mm (2.36") must also be maintained behind that cover.
7.1 Vertical installation
The distances for free convection must also be adhered to in conjunction with vertical installation in a closed
teller cabinet.
Minimum distances
To the rear 60 mm (2.35")
To the front 50 mm (1.97")
In cases of installation with cable cover, a distance of 60 mm (2.36") must be maintained behind that cover. The
minimum front clearance distance of 50 mm (1.97") must be maintained.
The device can be set up on the right or left side.
Setting up the device
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7.2 Cabling the BEETLE /M-III
The installation of the device has to be carried out in the following sequence:
– The cable cover must be removed if present.
– Make sure that the power plug on the rear side of the housing has been pulled out.
– Plug in the data cables and secure them.
NOTICE
Never plug in data or power supply cables when the system is switched on!
Connecting the device
BEETLE /M-III - Service manual 15
8 Connecting the device
All devices that are part of the BEETLE/MIII modular POS system and that have their own dedicated mains voltage
cable must be connected to the same electric circuit.
You should connect the BEETLE or any other IT system only to power supply networks with separate protective
conductors (PE). This type of power supply network is called a TN-S network. Do not use PEN conductors! Please
also observe the recommendations of DIN VDE 0100 part 540, Annex C2. This will help you avoid any potential
malfunctions.
– Please ensure that all data cables are plugged in at the system unit and that the peripherals are plugged in cor-
rectly.
– First attach all power cables of the peripherals and the power cable of the BEETLE/M-III into the contactor con-
tact electrical sockets of the house installation.
NOTICE
The power supply unit can be connected to all standard voltage networks.
It automatically adjusts itself to the particular voltage. An internal fan provides the necessary cooling.
Plug the power cable into the socket on the rear of the device.
1 Power socket
Connecting the device
16 BEETLE /M-III - Service manual
The LED (PWR) on the front side lights up in orange (Standby) and thus indicates operational readiness.
Briefly press the On / Off button on the front side of the housing to switch on the device. The LED changes to
green in operating mode.
1 On / Off button 2 Power LED
Assembling the cable cover
BEETLE /M-III - Service manual 17
9 Assembling the cable cover
A cable cover is optionally available in the scope of delivery of your BEETLE /M-III.
A pre-punched cable entry should be removed if required before attaching the cable cover.
No tools are required, the pre-punched opening can be loosened by hand at the predetermined breaking point.
To install the cable cover, first set the web of the cover on the left side on the rail at the rear side of the BEETLE /
M-III. Pull the right side outwards and set this as well on the rail provided for that purpose.
1 Web 2 Rail
Removing the front panel
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10 Removing the front panel
To open the front panel, press the unlocking mechanism towards the front.
Push the orifice plate to the side (1) and remove it towards the front (2).
Detaching cables
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11 Detaching cables
Never disconnect cables by pulling them on the cable itself but always grip them on the connector housing
provided for that purpose instead. To detach the cables proceed as described below:
– Switch off all network and periphery device switches.
– Remove the cable cover.
– Pull all power cables out of the contactor contact electrical sockets of the house installation.
– Pull all data communications cables from the plug connections of the data networks.
– Detach all cables at the devices.
The Mini-DIN plugs are equipped with an interlock
against unintended disengagement. To disengage this
plug, pull the plastic sleeve away from the socket. The
interlock is released. The metal of the plug is visible.
To disengage an RJ12 plug, press the tab below the
plug upwards.
Disengage the USB-A plug by pulling on the plug
housing.
Detaching cables
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The electrically supplied USB plug is disengaged by
pressing on the spring marked with the arrow.
Interface connector (COM/DVI/VGA) with knurled
screw can be disengaged by hand.
To loosen a RJ45 plug, press the tab above the plug
(see arrow) downwards.
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