Digi EX15 User manual

Digi EX15
User Guide

Revision history 90002344
Revision Date Decription
A April 2019 Initial release of the Digi EX15 User Guide.
Trademarks and copyright
Digi, Digi International, and the Digi logo are trademarks or registered trademarks in the United
States and other countries worldwide. All other trademarks mentioned in this document are the
property of their respective owners.
© 2019 Digi International Inc. All rights reserved.
Disclaimers
Information in this document is subject to change without notice and does not represent a
commitment on the part of Digi International. Digi provides this document “as is,” without warranty of
any kind, expressed or implied, including, but not limited to, the implied warranties of fitness or
merchantability for a particular purpose. Digi may make improvements and/or changes in this manual
or in the product(s) and/or the program(s) described in this manual at any time.
Warranty
To view product warranty information, go to the following website:
www.digi.com/howtobuy/terms
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Digi Technical Support: Digi offers multiple technical support plans and service packages to help our
customers get the most out of their Digi product. For information on Technical Support plans and
pricing, contact us at +1 952.912.3444 or visit us at www.digi.com/support.
Digi EX15 User Guide 2

Contents
Welcome
Package contents 7
Hardware features 10
Plug-in LTE modem 11
Device status LEDs 12
LTE status indicators 13
Signal strength indicators 14
Signal bars explained 14
Initial setup
Site survey 17
Site survey troubleshooting 17
Physical installation 18
Connecting to the site network with local power 18
Connecting to the site network with remote power 18
Remote power troubleshooting 19
Network integration 20
Default settings 21
Configuring the device 21
Network managed configuration 21
Local configuration 22
Local device management 22
Define a custom APN 22
Enable router mode 23
Serial port setup
Connecting the serial ports 25
Serial port pinout and use 26
Getting started with aView
About aView 28
Viewing and editing group configurations 28
Upgrading firmware 28
Using remote commands 29
Learning more 29
Digi EX15 User Guide 3

Digi EX15 User Guide 4
Custom-settings
Network managed configuration 31
Local configuration 31
Dual-WAN configurations
About dual WAN configuration 33
Failover 33
Connectivity monitoring 33
Carrier Smart Select 34
Load balancing 34
Interface configuration
Changing the LAN subnet 37
Creating new interfaces 38
Wi-Fi options
About Wi-Fi configuration 40
Client mode 40
Wi-Fi as WAN 40
Firewall settings
Port forwarding 43
Packet filtering 43
Virtual Router Redundancy Protocol (VRRP)
About VRRP 45
Configuring VRRP 45
Troubleshooting
Terminal on unit 47
Using Terminal on Unit link 48
Data usage estimates 49
AT command access 50
Resetting your device 51
Out-of-band SMS commands 51
Support report 52
Persistent system logs 52
LTE troubleshooting tree 54

Digi EX15 User Guide 5
FAQs
Regulatory guide
End user license agreement
Accessing Admin CLI
Using the Terminal on a Unit link 67
Direct ssh access 67
Command breakdown 68
Antenna notes and solutions
Antenna terminology 70
Physical specifications 71
Antennas tested by Digi 72
Extra-small IoT paddle antennas 73
Large external MIMO antenna (outdoor rated) 74
Flat MIMO antenna #1 75
Flat MIMO antenna #2 76
Paddle extender 77

Welcome
Package contents 7
Hardware features 10
Plug-in LTE modem 11
Device status LEDs 12
LTE status indicators 13
Signal strength indicators 14
Signal bars explained 14
Digi EX15 User Guide 6

Package contents
Item Description
Digi EX15 unit
Digi 1002-CM unit
Note The 1002-CM unit included in your box may be
branded for Digi Accelerated rather than for Digi.
CM unit anchor screws
n1 Phillips head
n1 hex head
CM unit cover plate
Cellular antennas (2)
Digi EX15 User Guide 7

Welcome Package contents
Digi EX15 User Guide 8
Item Description
Power supply
Temporary battery pack
Ethernet cables:
n1 x 18 inch
n1 x 156 inch
Passive power-over-Ethernet injector

Welcome Package contents
Digi EX15 User Guide 9
Item Description
Mounting bracket
Ceiling rail clips, narrow (2)
Ceiling rail clips, wide (2)
Screws (2)
Drywall anchors (2)
Zipties (2)

Welcome Hardware features
Digi EX15 User Guide 10
Hardware features
1. LAN/PoE Port
2. WAN Port
3. SIM Button
The SIM button is used to manually toggle between the two SIM slots included in the CM
module.
4. Serial Port
5. Erase Button
The Erase button is used to perform a device reset, and it has three modes:
a. Configuration reset: Pressing the Erase button one time will reset the device
configurations to the factory default. It will not remove any automatically
generated certificates and keys.
b. Full device reset: After the device reboots from the first button press, press the
Erase button again before the device is connected to the internet to also remove
generated certificates/keys.
c. Firmware reversion: Press and hold the ERASE button and then power on the
device to boot to the version of firmware that was used prior to the current version.
6. Power Socket