Digital Watchdog MEGApix DWC-MPTZ30X User manual

MEGApix®1080p2.1MP
30X Pan Tilt Zoom IR Camera
DWC-MPTZ30X
User’s Manual Ver. 02/17
Before installing and using the camera, please read this manual
carefully. Be sure to keep it handy for future reference.

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CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,
DO NOT REMOVE COVER (OR BACK)
NO USER-SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
WARNING
TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS
PRODUCT TO RAIN OR MOISTURE. DO NOT INSERT ANY METALLIC
OBJECTS THROUGH THE VENTILATION GRILLS OR OTHER OPENINGS ON
THE EQUIPMENT.
CAUTION
EXPLANATION OF GRAPHICAL SYMBOLS
The lightning flash with arrowhead symbol, within an
equilateral triangle, is intended to alert the user to the
presence of uninsulated “dangerous voltage” within the
product’s enclosure that may be of sufficient magnitude
to constitute a risk of electric shock to persons.
The exclamation point within an equilateral triangle is
intended to alert the user to the presence of important
operating and maintenance (servicing) instructions in the
literature accompanying the appliance.

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FCC COMPLIANCE STATEMENT
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including interference
that may cause undesired operation.
FCC INFORMATION: This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will
be required to correct the interference at his own expense.
CAUTION: Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate the
equipment.
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est
conforme à la norme
NMB-003 du Canada.
CE COMPLIANCE STATEMENT
WARNING
This is a Class A product. In a domestic environment this product may cause
radio interference in which case the user may be required to take adequate
measures.
CAUTION
RISK OF EXPLOSION IF BATTERY IS REPLACED
BY AN INCORRECT TYPE.
DISPOSE OF USED BATTERIES ACCORDING
TO THE INSTRUCTIONS.

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IMPORTANT SAFETY INSTRUCTIONS
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the
manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding type
plug has two blades and a third grounding prong. The wide blade or the third prong
is provided for your safety. If the provided plug does not fit into your outlet, consult
an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Use only with the cart, stand, tripod, bracket, or table specified by
the manufacturer, or sold with the apparatus. When a cart is used,
use caution when moving the cart/apparatus combination to
avoid injury from tip-over.
13. Unplug this apparatus during lightning storms or when unused
for long periods of time.
14. Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as power-supply cord or plug is
damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has
been dropped.
15. CAUTION – THESE SERVICING INSTRUCTIONS ARE FOR USE BY QUALIFIED
SERVICE PERSONNEL ONLY. TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT
PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE OPERATING
INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO.
16. Use satisfy clause 2.5 of IEC60950-1/UL60950-1 or Certified/Listed Class 2 power
source only.
17. ITE is to be connected only to PoE networks without routing to the outside plant.

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Contents
1 Introduction ....................................................................................................................6
1.1 Components .......................................................................................................................6
1.2 Key Features.......................................................................................................................7
2 Installation ......................................................................................................................8
2.1 Mounting the Camera.........................................................................................................8
2.1.1 Wall Mounting............................................................................................................9
2.1.2 Ceiling Mounting......................................................................................................10
2.2 Basic Configuration of Camera System .............................................................................11
2.3 Micro-SD Card Insertion....................................................................................................12
2.4 Connections .....................................................................................................................13
2.4.1 Network Connection & IP Assignment ......................................................................14
3 Operation ......................................................................................................................15
3.1 Access from a browser ......................................................................................................15
3.2 Access from the internet...................................................................................................16
3.3 Setting the admin password over a secure connection .....................................................16
3.4 Live View Page..................................................................................................................17
3.5 Playback...........................................................................................................................19
3.6 Network Camera Setup.....................................................................................................21
3.6.1 Basic Configuration ..................................................................................................21
3.6.2 Live View ..................................................................................................................25
3.6.3 Video & Image ..........................................................................................................26
3.6.4 Audio .......................................................................................................................36
3.6.5 Event ........................................................................................................................37
3.6.6 Dome Configuration.................................................................................................62
3.6.7 System .....................................................................................................................70
3.7 Help..................................................................................................................................90
3.8 Resetting to the factory default settings...........................................................................91
A Appendix.......................................................................................................................92
A.1 Troubleshooting ..............................................................................................................92
A.2 Alarm Connection ............................................................................................................93
A.3 Preventive Maintenance...................................................................................................93
A.4 Product Dimensions .........................................................................................................94
A.5 System Requirement for Web Browser .............................................................................95
A.6 General Performance Considerations...............................................................................95

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1 Introduction
The network camera supports the network service for a sensor image with progressive scan, which can be
monitored on a real-time screen regardless of distances and locations. By using its dedicated program,
many users are able to have an access to the network camera at once or a single user can monitor various
network cameras at the same time. It also enables users to play, store and retrieve a monitoring image by
using a PC. All the settings and real-time monitoring screens are also provided through an access to the
web.
The network camera is fully featured for security surveillance and remote monitoring needs. It is based on
the DSP compression chip, and makes it available on the network as real-time, full frame rate Motion JPEG
and H.264 video streams.
1.1 Components
This system comes with the following components;
* Dome Camera 1
* Installation Guide/CD 1
* RJ-45 Coupler 1
* 2P screw type Connector 1
* 5P screw type Connector 1
* 12VDC Adaptor 1 (Optional)
* PoE Injector 1 (Optional)
* Install Adaptor 1

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1.2 Key Features
• Brilliant video quality
The network camera offers the highly efficient H.264 video compression, which drastically reduces
bandwidth and storage requirements without compromising image quality. Motion JPEG is also
supported for increased flexibility.
• Dual or Triple Streams
The network camera can deliver dual or triple video streams simultaneously at full frame rate in all
resolutions up to Full-HD (1920 x 1080p) using Motion H.264 and JPEG. This means that several video
streams can be configured with different compression formats, resolutions and frame rates for
different needs.
• Image setting adjustment
The network camera also enables users to adjust image settings such as contrast, brightness and
saturation to improve images before encoding takes place.
• Intelligent video capabilities
The network camera includes intelligent capabilities such as VCA (Video Content Analysis). The
network camera’s external inputs and outputs can be connected to devices such as sensors and relays,
enabling the system to react to alarms and activate lights or open/close doors.
• Improved Security
The network camera logs all user access, and lists currently connected users. Also, its full frame rate
video can be provided over HTTPS.
• Built-in Synchronized IR LED & Fixed IR LED
The camera is equipped with two built-in IR LEDs, fixed one for wide view and zoom synchronized
adjustable one for distant view.
• ONVIF Certificate
This is a global interface standard that makes it easier for end users, integrators, consultants, and
manufacturers to take advantage of the possibilities offered by network video technology. ONVIF
enables interoperability between different vendor products, increased flexibility, reduced cost, and
future-proof systems.
• Micro-SD Recording support
The network camera also supports a Micro-SD memory slot for local recording with removable storage.
• Audio support
The network camera also supports two-way audio.

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2 Installation
2.1 Mounting the Camera
You need one optional mount kit of the wall mount and the ceiling mount to install.
The wall or ceiling mount must be attached to a structural object such as hard wood, concrete that will
support the weight of the mount and dome camera.
The use of a solid backboard is recommended when attaching to gypsum walls.
1. Remove the Protection pad and the tape from attached the dome camera.
2. Attach the mounting base to wall using the supplied M8 tapping screw and plastic bushing. (Ceiling
using the supplied M6 tapping screw and bushing)
3. Wind the both thread of the pipe end with Teflon tape about 20 times for sealing. Then use a silicone
rubber sealant to seal the area where the wall (ceiling) mount and the pipe meet.
4. Place a bead of silicone sealant around the wall and ceiling mount mounting flange, press it to the
surface and line up the flange hole with drilled holes.
CAUTION 1: A silicone rubber sealant must be applied to seal the housing to secure waterproofing.
CAUTION 2: When installing, a bracket must be applied.
CAUTION 3: Please reset the camera after 30 ~ 60 minutes when installing it in situations colder
than -10°C.

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2.1.1 Wall Mounting
The wall mounting plate must be attached to a structural object such as concrete that will support the
weight of the mount and dome camera.
1. Select a suitable mounting location and verify there is sufficient cable to reach the middle of the Wall
Mount.
2. Mark and drill mounting holes in the surface using the Wall Mount Flange.
3. Pull out cables required to connect to the dome camera from the wall.
4. Set and fix wall mount bracket using plastic anchors and 8x35 screws.
5. Open the access plate and pull out cables through rectangular access hole of the wall mount bracket.
6. Attach the 1.5 inch adapter to wall mount bracket and fix it using set screw.
7. Attach the camera’s safety wire to the wall mount bracket and organize cables.
8. Close the access plate of the wall mount bracket.
9. Push in and turn clockwise the camera into the adapter, and fix it using set screw of the adapter.

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2.1.2 Ceiling Mounting
The ceiling mounting plate must be attached to a structural object such as concrete that will support the
weight of the mount and dome camera.
1. Select a suitable mounting location
and verify there is sufficient cable to
connect with
cables from the
housing.
2. Mark and drill mounting holes on the
surface using the ceiling mount
bracket.
3. Pull out cables required to connect to
the dome camera from the ceiling.
4. Attach the ceiling mount bracket
using plastic anchors and screws.
5. Attach 1.5 inch adapter to the pipe
and fix it using set screw of the
adapter.
6. Pull out camera cables through the
pipe and attach the camera to
adapter and fix them using set screw
of the adapter.
7. Attach safety wire to the pipe using
6x35 screws
of the ceiling mount
bracket.
8. Join every connectors and organize
cables.
9. Lock hexagonal nut of the ceiling
mount bracket to fix camera attached
pipe and ceiling mount bracket.

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2.2 Basic Configuration of Camera System
No. Connector Wire Color Description
1 Power jack BLACK CAMERA POWER
2 RJ-45 BLACK Ethernet, RJ-45 port compatible with
10/100Mbps
3 RCA jack BLACK AUDIO INPUT
4 RCA jack GRAY AUDIO OUTPUT
5 5-pin cable
YELLOW ALARM INPUT 1
WHITE ALARM INPUT 2
VIOLET ALARM INPUT 3
BROWN ALARM INPUT 4
GRAY GND
6 2-pin cable
RED ALARM OUTPUT
BLACK GND
The camera must be installed by qualified service personnel in accordance with all local and federal
electrical and building codes.

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2.3 Micro-SD Card Insertion
User can install and change Micro-SD card as shown in the following picture.
1. Open the Micro-SD card cover.
2. Install or change Micro-SD card.
3. Tightly close the Micro-SD card cover to ensure waterproofness.

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2.4 Connections
• Connecting the Network
Connect a standard RJ-45 cable to the network port of the camera. Generally a crossover cable is used
for directly connection to PC, while a direct cable is used for connection to a hub.
• Connecting Audio
Connect speaker to audio output line and external mic to audio input line.
• Connecting Alarms
– A1,A2,A3,A4 (Alarm Input 1,2,3,4)
You can use external devices to signal the camera to react on events. Mechanical or electrical
switches can be wired to the A1,A2,A3,A4 (Alarm Input 1,2,3,4) and G (Ground) connectors.
– G (Ground)
NOTE: All the connectors marked G or GND are common.
Connect the ground side of the alarm input and/or alarm output to the G (Ground) connector.
– AO (Alarm Output)
The camera can activate external devices such as buzzers or lights. Connect the device to the AO
(Alarm Output) and G (Ground) connectors.
• Connecting the Power
1. 12VDC model
Connect power of 12VDC for the camera.
When using a 12VDC adapter, connect the positive (+) pole to the ‘+’ position and the negative (-)
pole to the ‘-’ position.
Use satisfy clause 2.5 of IEC60950-1/UL60950-1 or Certified/Listed Class 2 power source only.
– Be careful not to reverse the polarity when you connect the power cable.
2. PoE & 12VDC model
Connect power of 12VDC for the camera.
When using a 12VDC adapter, connect the positive (+) pole to the ‘+’ position and the negative (-)
pole to the ‘-’ position.
Use satisfy clause 2.5 of IEC60950-1/UL60950-1 or Certified/Listed Class 2 power source only.
– Be careful not to reverse the polarity when you connect the power cable.
– If you use PoE to supply power to the camera, you must use the PoE (Power over Ethernet)
injector provided by the manufacturer.
3. 24VAC model
Connect power of 24VAC for the camera.
Use satisfy clause 2.5 of IEC60950-1/UL60950-1 or Certified/Listed Class 2 power source only.

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2.4.1 Network Connection & IP Assignment
The camera supports the operation through the network. When a camera is first connected to the network,
it is necessary to allocate an IP address to the device with the DW IP Finder™ software available on the
website. (Camera’s default IP 192.168.30.220).
1. Go to: http://www.digital-watchdog.com and search for ‘IP Finder’ on the quick search bar at the
top of the page. You can also download the software from the Products drop-down menu.
2. Once installed, the software will scan you network for all supported cameras and display the results
in the table. Allow up to 5 minutes for the IP installer to find the camera on the network.
3. You can press the ‘Refresh List’ button to search the network again, or filter the search results by
entering a value in the filter box at the bottom of the screen.
4. Check the box next to ‘Display Camera Thumbnail’ to view a JPEG image of the camera’s current
view next to the camera name (on supported models).
5. To upgrade the camera’s firmware via the DW IP Finder, click on the firmware button, upload the
firmware file and select the cameras to update from the search results.
6. The table will show the camera’s default IP address
information. You can adjust that information by
double-clicking on the camera’s name from the
search results. The Camera’s Settings screen will
appear.
7. To view the camera’s web client, click on ‘View
Camera Website’.
8. To save the changes made to the camera’s network
settings, enter the User ID and password for
authentication.

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3 Operation
The network camera can be used with Windows operating system and browsers. The recommended
browsers are Internet Explorer, Safari, Firefox, Opera and Google Chrome with Windows.
NOTE: To view streaming video in Microsoft Internet Explorer, set your browser to allow ActiveX controls.
3.1 Access from a browser
1. Start a browser (Internet Explorer).
2. Enter the IP address or host name of the network camera in the Location/Address field of your browser.
3. You can see a starting page. Click Live View, Playback, or Setup to enter web page.
4. The network cameras Live View page appears in your browser.

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3.2 Access from the internet
Once connected, the network camera is accessible on your local network (LAN). To access the network
camera from the Internet you must configure your broadband router to allow incoming data traffic to the
network camera. To do this, enable the NAT traversal feature, which will attempt to automatically configure
the router to allow access to the network camera. This is enabled from Setup > System > Network > NAT.
For more information, please see “System > Network > NAT” of User’s Manual.
3.3 Setting the admin password over a secure connection
To gain access to the product, the password for the default administrator user must be set. This is done in
the Admin Password dialog, which is displayed when the network camera is accessed for the setup at the
first time. Enter your admin name and password, set by the administrator.
NOTE: The default administrator user name and password is admin. If the password is lost, the network
camera must be reset to the factory default settings. Please see “Resetting to the factory default
settings”.
To prevent network eavesdropping when setting the admin password, this can be done via an encrypted
HTTPS connection, which requires an HTTPS certificate (see NOTE below). To set the password via a
standard HTTP connection, enter it directly in the first dialog shown below. To set the password via an
encrypted HTTPS connection, please see “System > Security > HTTPS” of User’s Manual.
NOTE: HTTPS (Hypertext Transfer Protocol over SSL) is a protocol used to encrypt the traffic between web
browsers and servers. The HTTPS certificate controls the encrypted exchange of information.

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3.4 Live View Page
The Live View page comes in several screen modes: 1920x1080, 1280x1024, 1280x720(960), 1024x768,
704x480(576), 640x480(360) and 320x240. Users are allowed to select the most suitable one out of those
modes. Adjust the mode in accordance with your PC specifications and monitoring purposes.
1) General controls
Live View Page Playback Page Setup Page Help Page
The video drop-down list allows you to select a customized or preprogrammed video
stream on the Live View page. Stream profiles are configured under Setup > Basic
Configuration > Video & Image. For more information, please see “Basic Configuration >
Video & Image” of User’s Manual.
The resolution drop-down list allows you to select the most suitable one out of
video resolutions to be displayed on Live View page.
The protocol drop-down list allows you to select which combination of protocols and
methods to use depending on your viewing requirements, and on the properties of
your network.
The preset drop-down list allows you to select the preset number for the PTZ camera
being used. This icon is inactivated if the PTZ settings are not set.

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2) Control toolbar
The live viewer toolbar is available in the web browser page only. It displays the following buttons:
The Stop button stops the video stream being played. Pressing the key again toggles the play and
stop.
The Play button connects to the network camera or starts playing a video stream.
The Pause button pauses the video stream being played.
The Snapshot button takes a snapshot of the current image. The location where the image is saved
can be specified.
The Digital Zoom button activates a zoom-in or zoom-out function for video image on the live
screen.
The Full Screen button causes the video image to fill the entire screen area. No other windows will
be visible. Press the ’Esc’ button on the computer keyboard to cancel full screen view.
The Manual Trigger button activates a pop-up window to manually start or stop the event.
The PTZ button activates a pop-up window for Pan, Tilt and Zoom control.
The VCA button shows/hides VCA rule setting and detected objects.
The Face Detector button shows/hides detected faces.
The Speaker button activates/deactivates external speaker.
The Mic button activates/deactivates microphone input.
Use this scale to control the volume of the speakers and microphones.
NOTE1: VCA and Face Detector buttons appear only when each function is activated.
NOTE2: VCA and Face Detector works exclusively to each other.
3) Video Streams
The network camera provides several images and video stream formats. Your requirements and the
properties of your network will determine the type you use.
The Live View page in the network camera provides access to H.264 and Motion JPEG video streams, and
to the list of available video streams. Other applications and clients can also access these video
streams/images directly, without going via the Live View page.

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3.5 Playback
The Playback window contains a list of recordings made to the memory card. It shows each recording’s
start time, length, the event type used to start the recording, calendar and time slice bar indicates if the
recording is existed or not.
The description of playback window follows.
1) Video Screen
You can see the video screen when playing the video clip in the Micro SD memory.
2) Playback Buttons
To view a recording data in the SD local storage, select it from the list and click the Playback buttons.
Go to the first: go to the beginning of the video clip.
Fast backward play: fast play backward of the video clip.
Backward play: play backward of the video clip.
Step backward play: go back one frame of the video clip.
Pause: pause playback of the video clip.
Step forward play: go forward one frame of the video clip.
Forward Play: play forward the video clip.
Fast forward play: play fast forward of the video clip.
Go to the last: go to the end of the video clip.
Clip copy: copy the video clip.
Zoom In: zoom in the video clip.
Full Screen: display full screen of the video.

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3) Time Chart
Display an hour-based search screen for the chosen date. If there is recording data, a blue section will
be displayed on a 24-hour basis. If you select a particular hour in the chart, a yellow square on the hour
will be displayed.
4) Speaker Control Bar
Use this scale to control the volume of the speakers.
5) Search Calendar
Search results from the SD local storage in the network camera connected are displayed monthly. If
there is a recorded data for a particular date, a blue square on the date will be displayed. If you select a
particular date in the calendar, a yellow square on the date will be displayed.
6) Play Time
Displays time of the video playing.
7) Event Search Window
Select a search option in the drop-down list and click GO button. You can also enter the time period for
searching. If you click Start Date or End Date zone, displays Search Calendar.
8) Event List Window
Event List displays the event(s) that were recorded in the SD local storage. Select a list and click the play
button. The video clip will be played.