Digium Asterisk Appliance 50 AA50 Instruction Manual

Asterisk Appliance™ 50 (AA50)
Administrator’s Manual
Release 1.05

Release 1.05 Digium, Inc. Page 2
© Digium, Inc. 2007
All rights reserved.
No part of this publication may be copied, distributed, transmitted, transcribed, stored in a
retrieval system, or translated into any human or computer language without the prior written
permission of Digium, Inc.
Digium, Inc. has made every effort to ensure that the instructions contained in this document
are adequate and error free. The manufacturer will, if necessary, explain issues which may
not be covered by this documentation. The manufacturer’s liability for any errors in the
documents is limited to the correction of errors and the aforementioned advisory services.
This document has been prepared for use by professional and properly trained personnel,
and the customer assumes full responsibility when using it.
Adobe and Acrobat are registered trademarks, and Acrobat Reader is a trademark of Adobe
Systems Incorporated.
Asteriskand Digium are registered trademarks andAsterisk Business Edition, AsteriskNOW,
AsteriskGUI, and Asterisk Appliance are trademarks of Digium, Inc.
Any other trademarks mentioned in the document are the property of their respective owners.
Digium, Inc.
150 West Park Loop, Suite 100
Huntsville, AL 35806
United States
Main Number: 1.256.428.6000
Tech Support: 1.256.428.6161
U.S. Toll Free: 1.877.546.8963
Sales: 1.256.428.6262
www.digium.com
www.asterisk.org
www.asterisknow.org

Release 1.05 Digium, Inc. Page 3
Safety Certification and Agency Approvals
Safety:
US/CSA 60950
IEC 60950
AS/NZS 60950
EN 60950
Other:
CE Mark (European Union)
2002/95/EC Restrictions on Hazardous Substances (RoHS), 2005/747/EC
lead free exemption (Annex C)
Telecom:
FCC Part 68, TIA-968
AS/ACIF S002
TBR-21 1998
Industry Canada IC-CS-03
EMC:
FCC Part 15 Class A
EN55022/CISPR22 Class A
EN55025
IEC 61000
AS/NZS CISPR22 Class A
CNS13438
VCCI V-32005.04

Release 1.05 Digium, Inc. Page 4
Federal Communications Commission Part 68 (USA)
This equipment complies with Part 68 of the FCC rules and the
requirements adopted by the ACTA. On the back of the Asterisk
Appliance enclosure is a label that contains, among other information, a
product identifier in the format US:AAAEQ##TXXXX. If requested, this
number must be provided to the telephone company.
A plug and jack used to connect this equipment to the premises wiring
and telephone network must comply with the applicable FCC Part 68
rules and requirements adopted by the ACTA.
If the AsteriskAppliance™ causes harm to the telephone network, the
telephone company may notify you in advance that temporary
discontinuance of service may be required. But if advance notice is not
practical, the telephone company will notify you as soon as possible.
Also, you will be advised of your right to file a complaint with the FCC if
you believe it is necessary.
The telephone company may make changes in its facilities, equipment,
operations or procedures that could affect the operation of the equipment.
If this happens, the telephone company will provide advance notice in
order for you to make necessary modifications to maintain uninterrupted
service.
If you experience problems with the Asterisk Appliance,contact Digium,
Inc. (+1.256.428.6161) for repair and/or warranty information. If the
equipment is causing harm to the telephone network, the telephone
company may request that you disconnect the equipment until the
problem is resolved.

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FCC Part 15
This device complies with part 15 of FCC rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) This device must accept any interference received,
including interference that may cause undesired operation.

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Introduction to Asterisk Appliance Documentation
This manual contains product information for the Asterisk Appliance. Be
sure to refer to any supplementary documents or release notes that were
shipped with your equipment. The manual is organized in the following
manner:
Chapter/
Appendix Title Description
1Overview Identifies the features of your unit. This chapter
covers applications and uses of the Asterisk
Appliance in the real world.
2Unit Installation Provides instructions for installing the unit, acquiring
correct drivers, and checking device compatibility.
3Asterisk
Configuration Provides instructions on how to configure the embedded Asterisk Business Edition through the use
of the AsteriskGUI.
4Troubleshooting Explains resolutions to common problems and
frequently asked questions pertaining to the unit
installation and usage.
APin Assignments Lists the connectors and pin assignments.
BSpecifications Details unit specifications.
CGlossary and
Acronyms Defines terms related to this product.

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Symbol Definitions
Caution statements indicate a condition where damageto the unit or
its configuration could occur if operational procedures are not
followed. To reduce the risk of damage or injury, follow all steps or
procedures as instructed.
The ESD symbol indicates electrostatic sensitive devices. Observe
precautions for handling devices. Wear a properly grounded
electrostatic discharge (ESD) wrist strap while handling the device.
The Electrical Hazard Symbol indicates a possibility of electrical
shock when operating this unit in certain situations. To reduce the
risk of damage or injury, follow all steps or procedures as
instructed.

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Important Safety Instructions
User Cautions
Servicing.
Do not attempt to service this unit unless specifically instructed to do
so. Do not attempt to remove the unit from your equipment while
power is present. Refer servicing to qualified service personnel.
Water and Moisture.
Do not spill liquids on this unit. Do not operate this equipment in a
wet environment.
Heat.
Do not operate or store this product near heat sources such as
radiators, air ducts, areas subject to direct, intense sunlight, or other
products that produce heat.
Warning.
Do not place anything (including paper) on top of the Asterisk
Appliance. To allow proper cooling, these units must not be stacked.
Caution.
To reduce the risk of fire, use only No. 26 AWG or larger
telecommunication wiring for network connections.
Static Electricity.
To reduce the risk of damaging the unit or your equipment, do not
attempt to open the enclosure or gain access to areas where you are
not instructed to do so. Refer servicing to qualified service personnel.
Caution.
This unit must be used in restricted access locations and installed in
UL Listed I.T.E. only.

Release 1.05 Digium, Inc. Page 9
Save these instructions for future reference.
Emergency 911
The Asterisk Appliance is capable of forwarding arbitrary caller id
strings to service providers, which in multi-office setups could simply
be other Asterisk Appliances. Customers of Internet Telephony
Service providers to which 911 or Emergency calls are placed should
ensure their provider properly forwards the customer's accessible
PSTN phone number to the emergency call handling center.
User Cautions

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TABLE OFCONTENTS
Chapter 1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Features: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
What is Asterisk?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Chapter 2
Unit Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Unpacking the Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Inspecting Your Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Identifying Communication Ports . . . . . . . . . . . . . . . . . . . . . . . . . .19
Understanding the LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Using the Configuration Reset Switch . . . . . . . . . . . . . . . . . . . . . .23
Installing the Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Mounting the Asterisk Appliance . . . . . . . . . . . . . . . . . . . . . . . . . .26
Chapter 3
Telephone System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Log On to the Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Configuring Your Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
User Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Calling Queues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Adding Service Providers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

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Table Of Contents
Calling Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Voice Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Record a Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Call Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Ring Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Asterisk Management Options . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Advanced Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Chapter 4
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Appendix A
Pin Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Appendix B
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Appendix C
Glossary and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

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List of Figures
Figure 1: The Asterisk Appliance . . . . . . . . . . . . . . . . . . . . . . .17
Figure 2: Example Asterisk Appliance Port Identification . . . .22
Figure 3: Asterisk Appliance Back View . . . . . . . . . . . . . . . . .23
Figure 4: Mounting Instructions . . . . . . . . . . . . . . . . . . . . . . . .26
Figure 5: GUI Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Figure 6: Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Figure 7: User Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Figure 8: Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Figure 9: Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Figure 10: Call Queues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Figure 11: Service Providers . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Figure 12: Add New Service Provider . . . . . . . . . . . . . . . . . . . .46
Figure 13: Calling Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Figure 14: New Calling Rule . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Figure 15: Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Figure 16: Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Figure 17: Voice Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Figure 18: Record Menu Prompts . . . . . . . . . . . . . . . . . . . . . . .64
Figure 19: Call Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Figure 20: Ring Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Figure 21: Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Figure A-1: Back Panel Ports . . . . . . . . . . . . . . . . . . . . . . . . . . .73

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List of Tables
Table A-1: CRAFT Port Pinout . . . . . . . . . . . . . . . . . . . . . . . . . .74
Table A-2: RJ11 Analog Port Connector. . . . . . . . . . . . . . . . . . .75
Table A-3: LAN & WAN Ethernet Port Pinouts . . . . . . . . . . . . . .76
Table B-4: Maximum 12V Power Consumption . . . . . . . . . . . . .78

Release 1.05 Digium, Inc. Page 14
Chapter 1
Overview
The Digium®Asterisk Appliance 50 (AA50) is a stand alone PBX which
runs a version of Asterisk. It is suitable for the desktop, or mounting in a
typical network closet or restricted access location. The AA50 is ideal for
small office environments or as an extension to a central Asterisk PBX.
The AA50 can function not only as a PBX, but also as a voice mail server,
IVR server, conferencing server, VoIP ATA, or VoIP gateway. It has eight
analog ports which can be configured (via modules) as FXO or FXS
ports. Additionally, the built in four port switch and WAN port allow it to
also serve as a basic router.
The AA50’s features are covered in depth in the following chapters.

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Chapter 1: Overview
Features:
Embedded Asterisk Business Edition™
AsteriskGUI™
Four port 10/100BaseT Ethernet switch with Auto-MDI/MDI-X capa-
bility for the four 10/100BaseT LAN ports and one
10/100baseT WAN port (both 802.3/802.3u)
Up to eight analog ports supporting either FXS or FXO lines depend-
ing on product version
SIP and IAX2 VoIP protocols
CompactFlash interface (Type 1) suitable for standard CompactFlash
cards and wireless 802.11b
Configuration reset switch
High performance Analog Devices Incorporated (ADI) BlackFin
BF537 processor
uClinux Operating System
Transcoding provided on the Blackfin processor
32ms of analog port echo cancellation
8MB on board serial Flash memory
64MB 16 bit parallel SDRAM
Front panel LEDs

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Chapter 1: Overview
What is Asterisk?
Asterisk is the first Open Source telephony platform. Since it runs on
Linux, it inherits all of the power and stability of that operating system.
The name Asterisk is derived from the all-inclusive “wildcard” symbol in
UNIX. It is representative of the wide range of opportunities it opens for
developers worldwide to create solutions which would otherwise be cost-
prohibitive.
Asterisk allows you to create a PBX solution that rivals the features and
functionality of traditional telephony switches. Current PBX solutions are
expensive and proprietary. International companies are discovering that
Asterisk is cost effective, low maintenance, and flexible enough to handle
all of their voice and data networking. Using the Asterisk Appliance,
anyone can replace an existing small business PBX. You can also utilize
the appliance as an adjunct application server for conferencing, voice
mail, or IVR. Asterisk will work with most standards-based IP telephone
handsets and software. Analog phones and ADSI-screen phones are also
supported.

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Chapter 2
Unit Installation
This chapter provides the following information:
Unpacking the Unit on page 18
Inspecting Your Shipment on page 18
Identifying Communication Ports on page 19
Understanding the LEDs on page 19
Using the Configuration Reset Switch on page 23
Installing the Appliance on page 24
Mounting the Asterisk Appliance on page 26
Figure 1: The Asterisk Appliance

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Chapter 2: Unit Installation
Unpacking the Unit
When you unpack your unit, carefully inspect it for any damage that may
have occurred in shipment. If damage is suspected, file a claim with the
carrier and contact your reseller from which the unit was purchased or
Digium Technical Support (+1.256.428.6161). Keep the original shipping
container to use for future shipment or proof of damage during shipment.
Note: Only qualified service personnel should install the unit. Users
should not attempt to perform this function themselves.
Inspecting Your Shipment
The following items are included in shipment of the Asterisk Appliance:
Asterisk Appliance 50 (AA50)
Compact Flash Card
Power Supply
Power Cable
Analog Cables (optional depending on model)
CD-ROM containing manual and installation files
Product Registration Card
Support and Warranty Information

Release 1.05 Digium, Inc. Page 19
Chapter 2: Unit Installation
Identifying Communication Ports
The Asterisk Appliance unit consists of up to eight RJ11 analog ports
which can be configured as either FXO or FXS ports, depending on the
type of modules installed in the Asterisk Appliance model. These ports
provide 32ms of analog port echo cancellation. The unit is rated for a total
of 8 REN across all FXS ports. Each individual port is rated for up to 3
REN @ 1500ft (450m).
Four 10/100BaseT LAN ports and one 10/100BaseT WAN port provide
the functionality to connect to the local network as well as allowing the
Asterisk Appliance to act as a router. All the Ethernet ports support auto-
MDI/MDX.
See Figure 2 on page 22 to locate the ports and their corresponding LEDs.
Understanding the LEDs
There are 15LEDs on the front panel of the Asterisk Appliance. The eight
LEDs corresponding to the analog ports on the rear panel, indicate the
type of interface installed. The definition of each LED and its color
representation is explained in Table 1.

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Chapter 2: Unit Installation
Table 1: LED Definitions
LED Color Description
Power Blue
(pulsing) On when the unit boots up after the bootload process has completed. The LED
pulses at a rate which is proportional to the
processor load.
Compact
Flash Blue (flashing) Flashes each time there is read or write activity to or from the CompactFlash card.
WAN Off No line is connected or the interface is
inactive.
Green
(flashing) Link is up at 100Mbps. LED flashes at 1/ 10 second intervals as traffic is detected.
Orange
(flashing) Link is up at 10Mbps. LED flashes at 1/10 second intervals as traffic is detected.
LAN
(4 ports) Off No line is connected or the interface is inactive.
Green
(flashing) Link is up at 100Mbps. LED flashes at 1/ 10 second intervals as traffic is detected.
Orange
(flashing) Link is up at 10Mbps. LED flashes at 1/10 second intervals as traffic is detected.