Dimplex DWF1203 User manual

Service Manual
Model
DWF1203
Part Number
6908490100
7400580000R00
In keeping with our policy of continuous product development, we reserve the right to make changes without notice.
© 2012 Dimplex North America Limited
Dimplex North America Limited
1367 Industrial Road Cambridge ON Canada N1R 7G8
1-888-346-7539 www.dimplex.com
REV PCN DATE
00 - 7-AUG-12
IMPORTANT SAFETY INFORMATION: Always read this manual rst before attempting to service this replace. For your
safety, always comply with all warnings and safety instructions contained in this manual to prevent personal injury or prop-
erty damage.

2 www.dimplex.com
Always use a qualied technician or service agency to repair this replace.
!NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of re, serious
injury, or death.
OPERATION .........................................................3
MAINTENANCE......................................................4
EXPLODEDPARTSDIAGRAM..........................................5
REPLACEMENT PARTS LIST ...........................................5
WIRING DIAGRAM....................................................6
SWITCHREPLACEMENT..............................................7
PARTIALLY REFLECTIVE GLASS REPLACEMENT . . . . . . . . . . . . . . . . . . . . . . . . . 7
FLAME PANEL REPLACEMENT.........................................8
POWER CORD REPLACEMENT.........................................8
HEATER ASSEMBLY REPLACEMENT ....................................9
CIRCUITBOARDREPLACEMENT .....................................10
Remote Control Receiver or LED Driver Board ..............................................10
FLICKERRODREPLACEMENT........................................10
FLICKERMOTORREPLACEMENT .....................................11
LEDLIGHTSTRIPREPLACEMENT.....................................12
TROUBLESHOOTINGGUIDE..........................................14
TABLE OF CONTENTS

3
Remote Control
The replace is supplied with a radio frequency remote
control. This remote control has a range of approximately
50 feet (15.25 m), it does not have to be pointed at the
replace and can pass through most obstacles (including
walls). It is supplied with one of hundreds of independent
frequencies to prevent interference with other units.
!NOTE: Ensure that the replace’s 3-Position Switch is
set to the remote control setting (“ II ” position).
To operate, push the ON button to turn replace on, push
the OFF button to turn the replace off.
!NOTE: Before attempting any operation with the remote
control, pull the plastic insulator strip out from between
the remote casing and battery cover (Figure 2).
Remote Control Initialization/Reprogramming
In the event that your remote control ceases to operate
your replace, follow these steps to re-initialize the remote
control and the remote control receiver in the replace:
Place the 3-Position Switch (Figure 1A) in the Off (“1. O”)
position.
Wait a minimum of ve (5) seconds and then place the 2.
3-Position Switch in the Remote Control (“ II ”) position.
Within 10 seconds of changing the switch position,3.
press the ON button located on the remote control
(Figure 2).
This will synchronize the remote control and the remote
control receiver.
!NOTE: You will have only 10 seconds to perform this
last step. Failure to do so will result in these steps needing
to be followed again.
Battery Replacement
To replace the battery:
Slide battery cover open on the remote control (Figure 1.
2).
Install one (1) 12-Volt (A23) battery in the battery2.
holder.
Close the battery cover3.
Battery must be recycled or disposed of properly.
Check with your Local Authority or Retailer for
recycling advice in your area.
OPERATION
Figure 1
The manual controls for the electric replace are located on
the right side of the unit (Figure 1).
A. 3-Position Switch
The switch has two (2) On positions marked with “ I” and “
II ”. The “ I” position is for manual operation. In this position
the built-in remote control is bypassed.
The “ II ” position is for operating the unit with the provided
remote control. When in “ II ” position the unit is operated
with the ON and OFF buttons of the remote control.
When the switch is in the center (“ O”) position the unit is
off.
B. Heat On/Off Switch
The Heat On/Off Switch supplies power to the heater fan
and the heater element.
Resetting the Temperature Cutoff Switch
Should the heater overheat, an automatic cut out will turn
the replace off and it will not come back on without being
reset. It can be reset by switching the 3-Position Switch to
Off and waiting ve (5) minutes before switching the unit
back on.
CAUTION: If you need to continuously reset the heater,
disconnect power and call Dimplex customer service at
1-888-DIMPLEX (1-888-346-7539).
Figure 2
Off Button
On
Button
Battery
Cover
Plastic
Strip
A
B

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MAINTENANCE
 WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of re,
electric shock or damage to persons.
Partially Reective Glass Cleaning
The Partially Reective Glass is cleaned in the factory
during the assembly operation. During shipment,
installation, handling, etc., the Partially Reective Glass
may collect dust particles; these can be removed by
dusting lightly with a clean dry cloth.
To remove ngerprints or other marks, the Partially
Reective Glass can be cleaned with a damp cloth. The
Partially Reective Glass should be completely dried with a
lint free cloth to prevent water spots. To prevent scratching,
do not use abrasive cleaners.
Fireplace Surface Cleaning
Use only a damp cloth to clean painted surfaces of the
replace. Do not use abrasive cleaners.
Servicing
Except for installation and cleaning described in this
manual, an authorized service representative should
perform any other servicing.

5
EXPLODED PARTS DIAGRAM
REPLACEMENT PARTS LIST
Heater Assembly (with Cutout)1. ............ 2200490800RP
Front Glass2. . . . . . . . . . . . . . . . . . . . . . . . . . . . 5902440100RP
Partially Reective Glass3. . . . . . . . . . . . . . . . . 5902420100RP
Flame Panel4. . . . . . . . . . . . . . . . . . . . . . . . . . . 5902400100RP
Power Cord5. . . . . . . . . . . . . . . . . . . . . . . . . . . 4100010800RP
Flicker Motor6. . . . . . . . . . . . . . . . . . . . . . . . . . . 2000210500RP
Flicker Rod 7. .......................... 5901070200RP
Heater On/Off Switch8. . . . . . . . . . . . . . . . . . . . 2800070200RP
3-Position Switch9. ...................... 2800070700RP
Remote Control Receiver10. ................ 3000380200RP
Remote Control11. . . . . . . . . . . . . . . . . . . . . . . . 3000820100RP
LED Light Assembly12. .................... 3000830100RP
LED Driver Board13. . . . . . . . . . . . . . . . . . . . . . . 3000810100RP
Glass Rocks14. . . . . . . . . . . . . . . . . . . . . . . . . . . 1400070100RP
Mounting Hardware Kit15. . . . . . . . . . . . . . . . . . . 9600350100RP
Mounting Bracket16. . . . . . . . . . . . . . . . . . . . . . . 1017130259RP
6
1
2
3
4
5
12
10
11
7
89
13
16

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WIRING DIAGRAM
P1
P2

7
SWITCH REPLACEMENT
Tools Required: Philips head screwdriver
Flat head screwdriver
Needle-nose pliers
WARNING: If the replace was operating prior to ser-
vicing, allow at least 10 minutes for light bulbs and heating
elements to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
On either side of the rebox, remove the retaining 1.
screws and carefully remove the glass assembly from
the rest of the assembly. (Figure 3)
Carefully remove the glass media from the front tray.2.
Remove the replace assembly from the wall by care-3.
fully lifting it upward, releasing it from the anges of the
wall-mounting bracket. (Figure 4).
Carefully set the unit upright on a at working surface.4.
!NOTE: If necessary, lay a protective barrier between
the unit and your work surface, (i.e. cloth, cardboard, thick
plastic) to avoid scratching your work surface.
Wall Bracket
Figure 3
Figure 4
Glass Retaining
Screw
To Remove
On the right end, with5.
the switches, remove the
seven (7) screws around the
outside of the end panel.
(Figure 5)
Lay unit on its back and re-6.
move the remaining nine (9)
screws from the end panel.
Remove the end panel being7.
careful not to add any strain
to the wires connecting to
the switches.
Remove the wires from8.
the switch that needs to be
replaced, noting the original
location of each one.
!NOTE: Use a at
head screwdriver to gently
pry between the end of the
connector and the switch to
release the wires.
Squeeze the mounting tabs 9.
located on the top and bot-
tom of the switch, to release the switch and push it out
through the side panel of the replace. Note its original
on/off position in the opening.
!NOTE: It may be helpful to use needle-nose pliers for a
better grip and squeeze the mounting tabs simultaneously,
then push the switch outward. Alternatively, a at head
screw driver can be used to press the each mounting tab
down individually and pushing the switch out, alternating
sides until the switch is released from its position.
Replace the original switch with the new switch, ensur-10.
ing the correct orientation.
Reconnect the wires according to their original congu-11.
ration.
Re-assemble the remainder of the replace in reverse 12.
order from the instructions above.
CAUTION: Ensure that the remote control wire antenna
is placed so that it is not caught between any of the
screws or sheets of metal.
!NOTE: Be sure that the anges on the end panel are
positioned on the interior of the outside panel of the re-
place.
PARTIALLY REFLECTIVE GLASS
REPLACEMENT
Tools Required: Philips head screwdriver
WARNING: If the replace was operating prior to ser-
vicing, allow at least 10 minutes for light bulbs and heating
elements to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
Figure 5

8 www.dimplex.com
On either side of the rebox, remove the retaining 1.
screws and carefully remove the glass assembly from
the rest of the assembly. (Figure 3)
Carefully remove the glass media from the front tray.2.
Remove the replace assembly from the wall by care-3.
fully lifting it upward, releasing it from the anges of the
wall-mounting bracket. (Figure 4).
Carefully set the unit upright on a at working surface.4.
!NOTE: If necessary, lay a protective barrier between
the unit and your work surface, (i.e. cloth, cardboard, thick
plastic) to avoid scratching your work surface.
On the right end, with the switches, remove the seven5.
(7) screws around the outside of the end panel. (Figure
5)
Lay unit on its back and remove the remaining nine (9)6.
screws from the end panel.
Remove the end panel being careful not to add any7.
strain to the wires connecting to the switches.
Gently guide the partially reective glass out the open 8.
side of the rebox and replace with new piece.
Re-assemble the remainder of the replace in reverse 9.
order from the instructions above.
CAUTION: Ensure that the remote control wire antenna
is placed so that it is not caught between any of the
screws or sheets of metal.
!NOTE: Be sure that the anges on the end panel are
positioned on the interior of the outside panel of the re-
place.
FLAME PANEL REPLACEMENT
Tools Required: Philips head screwdriver
WARNING: If the replace was operating prior to ser-
vicing, allow at least 10 minutes for light bulbs and heating
elements to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
On either side of the rebox, remove the retaining 1.
screws and carefully remove the glass assembly from
the rest of the assembly. (Figure 3)
Carefully remove the glass media from the front tray.2.
Remove the replace assembly from the wall by care-3.
fully lifting it upward, releasing it from the anges of the
wall-mounting bracket. (Figure 4).
Carefully set the unit upright on a at working surface.4.
!NOTE: If necessary, lay a protective barrier between
the unit and your work surface, (i.e. cloth, cardboard, thick
plastic) to avoid scratching your work surface.
On the right end, with the switches, remove the seven5.
(7) screws around the outside of the end panel. (Figure
5)
Lay unit on its back and remove the remaining nine (9)6.
screws from the end panel.
Remove the end panel being careful not to add any7.
strain to the wires connecting to the switches.
Gently guide the partially reective glass out the open 8.
side of the rebox.
Turn the rebox upright and remove the seven (7) 9.
screws that secure the ame panel to the back panel.
(Figure 6)
Move the standoffs from the old panel to the new panel.10.
Re-assemble the remainder of the replace in reverse 11.
order from the instructions above.
CAUTION: Ensure that the remote control wire antenna
is placed so that it is not caught between any of the
screws or sheets of metal.
!NOTE: Be sure that the anges on the end panel are
positioned on the interior of the outside panel of the re-
place.
POWER CORD REPLACEMENT
Tools Required: Philips head screwdriver
Needle-nose pliers
Flat Head Screwdriver
WARNING: If the replace was operating prior to ser-
vicing, allow at least 10 minutes for light bulbs and heating
elements to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
On either side of the rebox, remove the retaining 1.
screws and carefully remove the glass assembly from
the rest of the assembly. (Figure 3)
Carefully remove the glass media from the front tray.2.
Remove the replace assembly from the wall by care-3.
fully lifting it upward, releasing it from the anges of the
wall-mounting bracket. (Figure 4).
Carefully set the unit upright on a at working surface.4.
!NOTE: If necessary, lay a protective barrier between
the unit and your work surface, (i.e. cloth, cardboard, thick
plastic) to avoid scratching your work surface.
On the right end, with the switches, remove the seven5.
Figure 6
Flame Panel Screws

9
(7) screws around the outside of the end panel. (Figure
5)
Lay unit on its back and remove the remaining nine (9)6.
screws from the end panel.
Remove the end panel being careful not to add any7.
strain to the wires connecting to the switches.
Follow the wiring from the power cord up to the switch-8.
es and remote control receiver board, removing any tie
wraps and remove the connections, taking note of the
original locations.
!NOTE: Use a at head screwdriver to gently pry
between the end of the connector and the switch to release
the wires.
With needle nosed pliers, squeeze and push the grom-9.
met securing the power cord out of the casing.
Insert the new power cord and grommet, reattaching10.
the wire with new tie wraps.
Reconnect the wires according to their original congu-11.
ration.
Re-assemble the remainder of the replace in reverse 12.
order from the instructions above.
CAUTION: Ensure that the remote control wire antenna
is placed so that it is not caught between any of the
screws or sheets of metal.
!NOTE: Be sure that the anges on the end panel are
positioned on the interior of the outside panel of the re-
place.
HEATER ASSEMBLY REPLACEMENT
Tools Required: Philips head screwdriver
Flat Head Screwdriver
WARNING: If the replace was operating prior to ser-
vicing, allow at least 10 minutes for light bulbs and heating
elements to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
On either side of the rebox, remove the retaining 1.
screws and carefully remove the glass assembly from
the rest of the assembly. (Figure 3)
Carefully remove the glass media from the front tray.2.
Remove the replace assembly from the wall by care-3.
fully lifting it upward, releasing it from the anges of the
wall-mounting bracket. (Figure 4).
Carefully set the unit upright on a at working surface.4.
!NOTE: If necessary, lay a protective barrier between
the unit and your work surface, (i.e. cloth, cardboard, thick
plastic) to avoid scratching your work surface.
On the right end, with the switches, remove the seven5.
(7) screws around the outside of the end panel. (Figure
5)
Remove the three (3) front panel screws along the6.
center of the back of the unit. (Figure 7)
Lay unit on its back and remove the remaining nine (9)7.
screws from the end panel.
Remove the end panel being careful not to add any8.
strain to the wires connecting to the switches.
Gently guide the partially reective glass out the open 9.
side of the rebox.
On the other end of the rebox, opposite to the switch-10.
es, remove the six (6) screws across the end at the top.
Remove the three (3) screws along the top front panel11.
and remove the panel.
Locate the heater assembly and remove the two (2)12.
heater assembly brackets from the back panel.
(Figure 7)
!NOTE: There are a couple of small washers installed
on the top two screws, these will need to be replaced when
the new heater is installed.
Carefully remove the heater assembly out of the re-13.
place leaving the wires still connected.
Remove the two (2) mounting brackets from the original14.
heater assembly, and re-attach them to the new heater
assembly.
Carefully transfer the wire connections from the original15.
heater assembly onto the new heater assembly.
!NOTE: Use a at head screwdriver to gently pry be-
tween the end of the connector and the heater assembly to
release the wires.
Re-attach the mounting brackets to the back panel.16.
Re-assemble the remainder of the replace in reverse 17.
order from the instructions above.
CAUTION: Ensure that the remote control wire antenna
is placed so that it is not caught between any of the
screws or sheets of metal.
!NOTE: Ensure that the small washers are reinstalled
on the top two screws.
!NOTE: Be sure that the anges on the end panel are
positioned on the interior of the outside panel of the re-
place.
Front Panel Screws
Figure 7
Heater Screws

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CIRCUIT BOARD REPLACEMENT
REMOTE CONTROL RECEIVER or LED DRIVER
BOARD
Tools Required: Philips head screwdriver
Flat Head Screwdriver
WARNING: If the replace was operating prior to ser-
vicing, allow at least 10 minutes for light bulbs and heating
elements to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
On either side of the rebox, remove the retaining 1.
screws and carefully remove the glass assembly from
the rest of the assembly. (Figure 3)
Carefully remove the glass media from the front tray.2.
Remove the replace assembly from the wall by care-3.
fully lifting it upward, releasing it from the anges of the
wall-mounting bracket. (Figure 4).
Carefully set the unit upright on a at working surface.4.
!NOTE: If necessary, lay a protective barrier between
the unit and your work surface, (i.e. cloth, cardboard, thick
plastic) to avoid scratching your work surface.
On the right end, with the switches, remove the seven5.
(7) screws around the outside of the end panel. (Figure
5)
Remove the three (3) front panel screws along the6.
center of the back of the unit. (Figure 7)
Lay unit on its back and remove the remaining nine (9)7.
screws from the end panel.
Remove the end panel being careful not to add any8.
strain to the wires connecting to the switches.
Gently guide the partially reective glass out the open 9.
side of the rebox.
On the other end of the rebox, opposite to the switch-10.
es, remove the six (6) screws across the end at the top.
Remove the three (3) screws along the top front panel11.
and remove the panel.
There are two (2) circuit boards to the right of the12.
heater assembly, mounted on the back panel of the
replace: the LED Driver Board is the medium sized
board located closest to the heater; and the Remote
Control Receiver is the large board located closest to
the switches on the right.
Transfer the wire connectors from the terminals on the13.
original board to the same location on the replacement
board.
!NOTE: Use a at head screwdriver to gently pry
between the end of the connector and the switch to release
the wires.
The boards are secured to the unit with plastic stand-14.
offs, these can be removed by using either: needle-
nose pliers and squeezing the tabs on each of the
standoffs; or using wire cutters and cutting the stand-
offs from: above – ush to the board; or below the
board - ush to the back panel. Pull the board off of the
tabs, and remove the board from its location, noting its
original orientation.
If the tabs were cut off, raise the top of the replace off 15.
your work surface and using needle nose pliers push
the remainder of the original mounting tabs out of the
back panel and push the new mounting tabs (supplied
with the new board), into the same location from behind
the panel.
Gently push the new board onto these mounting tabs16.
according to the orientation of the original board.
Re-assemble the remainder of the replace in reverse 17.
order from the instructions above.
CAUTION: Ensure that the remote control wire antenna
is placed so that it is not caught between any of the
screws or sheets of metal.
!NOTE: Be sure that the anges on the end panel are
positioned on the interior of the outside panel of the re-
place.
FLICKER ROD REPLACEMENT
Tools Required: Philips head screwdriver
Needle-nose pliers
WARNING: If the replace was operating prior to ser-
vicing, allow at least 10 minutes for light bulbs and heating
elements to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
On either side of the rebox, remove the retaining 1.
screws and carefully remove the glass assembly from
the rest of the assembly. (Figure 3)
Carefully remove the glass media from the front tray.2.
Remove the replace assembly from the wall by care-3.
fully lifting it upward, releasing it from the anges of the
wall-mounting bracket. (Figure 4).
Carefully set the unit upright on a at working surface.4.
!NOTE: If necessary, lay a protective barrier between
the unit and your work surface, (i.e. cloth, cardboard, thick
plastic) to avoid scratching your work surface.
On the right end, with the switches, remove the seven5.
(7) screws around the outside of the end panel. (Figure
5)
Remove the three (3) front panel screws along the6.
center of the back of the unit. (Figure 7)
Lay unit on its back and remove the remaining nine (9)7.
screws from the end panel.
Remove the end panel being careful not to add any8.
strain to the wires connecting to the switches.
Gently guide the partially reective glass out the open 9.
side of the rebox.
Remove both sets of the three (3) end panel screws10.
and the ve (5) front screws that hold the Media Tray in

11
place. (Figure 8)
Inside the lower cavity, locate the Flicker Motor and 11.
the Flicker Rod. The Flicker Rod can be removed by re-
moving the brackets, the two that are attached together
in the middle and the one at the end opposite the icker
motor. (Figure 9 & 10)
Once the screws that attach the brackets to the rebox 12.
have been removed, carefully pull and twist the rubber
gasket and reector rod off of the motor shaft, taking
care not to bend the rod. If the rod gets bent, it may
cause a rubbing noise once the replace is re-assem-
bled.
At this point the whole assembly with the brackets can13.
be removed from the unit. The end bracket can be re-
moved from the end of the Flicker Rod and the screws
holding the center bracket can be removed as well.
Replace the old Flicker Rod with the new one and reas-14.
semble in the reverse order.
!NOTE: Ensure that the icker rod is not bent and the
bushing in the center of the icker rod is completely set in
the support bracket. The bushing must be properly aligned
for it to go all the way down into the bracket.
Re-assemble the remainder of the replace in reverse 15.
order from the instructions above.
CAUTION: Ensure that the remote control wire antenna
is placed so that it is not caught between any of the
screws or sheets of metal.
!NOTE: Be sure that the anges on the end panel are
positioned on the interior of the outside panel of the re-
place.
FLICKER MOTOR REPLACEMENT
Tools Required: Philips head screwdriver
Flat head screwdriver
Needle-nose pliers
WARNING: If the replace was operating prior to ser-
vicing, allow at least 10 minutes for light bulbs and heating
elements to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
On either side of the rebox, remove the retaining 1.
screws and carefully remove the glass assembly from
the rest of the assembly. (Figure 3)
Carefully remove the glass media from the front tray.2.
Remove the replace assembly from the wall by care-3.
fully lifting it upward, releasing it from the anges of the
wall-mounting bracket. (Figure 4).
Carefully set the unit upright on a at working surface.4.
!NOTE: If necessary, lay a protective barrier between
the unit and your work surface, (i.e. cloth, cardboard, thick
plastic) to avoid scratching your work surface.
On the right end, with the switches, remove the seven5.
(7) screws around the outside of the end panel. (Figure
5)
Remove the three (3) front panel screws along the6.
Figure 8
Media Tray
Retaining Screws End Panel Screws
Figure 9
Flicker Rod
Flicker Motor
Terminal Block
Figure 10
Flicker Rod
End Bracket
Flicker Rod Middle Bracket
LED Light Strip Bracket

12 www.dimplex.com
center of the back of the unit. (Figure 7)
Lay unit on its back and remove the remaining nine (9)7.
screws from the end panel.
Remove the end panel being careful not to add any8.
strain to the wires connecting to the switches.
Gently guide the partially reective glass out the open 9.
side of the rebox.
Remove both sets of the three (3) end panel screws10.
and the ve (5) front screws that hold the Media Tray in
place. (Figure 8)
Inside the lower cavity, locate the Flicker Motor. Re-11.
move the two (2) screws which secure the icker motor
to the mounting bracket and remove the motor. (Figure
9)
Carefully pull and twist the rubber gasket and reector 12.
rod off of the motor shaft, taking care not to bend the
rod. If the rod gets bent, it may cause a rubbing noise
once the replace is re-assembled.
Locate the terminal block located on the back wall by13.
the switches. (Figure 9) Remove the three (3) icker
motor wires from the terminal block by using a Philips
screw driver to loosen the screw in each of the associ-
ated terminals. Note the original wire locations and
orientation of the capacitor.
Remove the original icker motor and remove the 14.
rubber barrier that mounts between the motor and the
bracket.
Fit the rubber barrier onto the new icker motor and 15.
mount the icker motor onto the mounting bracket. Re-
connect the rubber gasket and icker rod to the icker
motor.
!NOTE: Ensure that the icker rod is not bent and the
bushing in the center of the icker rod is completely set in
the support bracket. The bushing must be properly aligned
for it to go all the way down into the bracket.
Feed the icker motor wires through back up the side 16.
of the rebox, ensuring that any tie wraps that were
removed get replaced.
Reconnect the icker motor wires and capacitor into 17.
the appropriate terminals in the terminal block, accord-
ing to their original conguration.
!NOTE: It is helpful to use needle nose pliers to feed
the wires and hold them in position with one hand while
you secure the terminal screw into position with the other.
Once the screw is tightened, give a gentle tug on the wires
to ensure they are secure.
Re-assemble the remainder of the replace in reverse 18.
order from the instructions above.
CAUTION: Ensure that the remote control wire antenna
is placed so that it is not caught between any of the
screws or sheets of metal.
!NOTE: Be sure that the anges on the end panel are
positioned on the interior of the outside panel of the re-
place.
LED LIGHT STRIP REPLACEMENT
Tools Required: Philips head screwdriver
Flat head screwdriver
Needle-nose pliers
WARNING: If the replace was operating prior to ser-
vicing, allow at least 10 minutes for light bulbs and heating
elements to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
On either side of the rebox, remove the retaining 1.
screws and carefully remove the glass assembly from
the rest of the assembly. (Figure 3)
Carefully remove the glass media from the front tray.2.
Remove the replace assembly from the wall by care-3.
fully lifting it upward, releasing it from the anges of the
wall-mounting bracket. (Figure 4).
Carefully set the unit upright on a at working surface.4.
!NOTE: If necessary, lay a protective barrier between
the unit and your work surface, (i.e. cloth, cardboard, thick
plastic) to avoid scratching your work surface.
On the right end, with the switches, remove the seven5.
(7) screws around the outside of the end panel. (Figure
5)
Remove the three (3) front panel screws along the6.
center of the back of the unit. (Figure 7)
Lay unit on its back and remove the remaining nine (9)7.
screws from the end panel.
Remove the end panel being careful not to add any8.
strain to the wires connecting to the switches.
Gently guide the partially reective glass out the open 9.
side of the rebox.
Remove both sets of three (3) end panel screws and10.
the ve (5) front screws that hold the Media Tray in
place. (Figure 8)
Lay the unit on its back.11.
Remove the ve (5) screws that hold the LED light 12.
bracket onto the bottom of the rebox. (Figure 10)
Remove the two (2) screws holding the LED light strip13.
from the bracket, lay the new LED light strip back into
the light bracket and secure.
Trace the wires from the original LED light strip up to14.
the LED driver board, replacing them with the new
wires and any new tie wraps as required.
Remove and replace the wire connectors from the15.
terminals on the LED driver board.
!NOTE: Use a at head screwdriver to gently pry
between the end of the connector and the switch to release
the wires.
Remount the LED light strip bracket onto the rebox. 16.
Re-assemble the remainder of the replace in reverse 17.
order from the instructions above.

13
CAUTION: Ensure that the remote control wire antenna
is placed so that it is not caught between any of the
screws or sheets of metal.
!NOTE: Be sure that the anges on the end panel are
positioned on the interior of the outside panel of the re-
place.

14 www.dimplex.com
PROBLEM CAUSE SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Additional appliances may exceed the current rating
of the circuit breaker or fuse. Plug unit into another
outlet or install unit on a dedicated 15 amp circuit.
Unit turns on or off by itself Remote control has a similar frequency
to other remotes in the area.
Replace Remote Control. Initialize to Remote Control
Receiver.
Radio frequency disturbance from out-
side sources.
Replace Remote Control and Remote Control Re-
ceiver where necessary. Initialize Remote Control and
Receiver
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize to Re-
mote Control.
Lights dim in room while the unit
is on
Unit is drawing close to circuit current
rating
Move the unit to another outlet or install unit on a dedi-
cated 15 amp circuit
Power cord gets warm Normal Operation The power cord may get slightly warm to the touch
when the heater is on
Defective power cord Replace power cord if cord gets hot to the touch.
Appearance
Fireplace does not turn on in
Manual Mode
Improper operation Refer to Operation Section
No incoming power from the electrical
wall socket
Check Fuse/Breaker Panel
Defective On/Off Switch Replace On/Off Switch
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize with Re-
mote Control.
Fireplace does not turn on in
Remote Mode
Improper operation Refer to Operation Section
Remote control not initialized to replace Initialize the remote control
Loose wiring Check wiring connections
Remote Control not working Install new battery into the Remote Control. Reinitial-
ize remote control where necessary
Replace Remote Control Receiver where necessary.
Initialize Remote Control Receiver to Remote Control.
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize to Re-
mote Control
Flame Frozen Loose wiring Check wiring connections
Defective icker motor Replace icker motor
Flame not bright or ame not
visible
Loose wiring Check wiring connections
Defective LED light strip Replace LED light strip
Log set dim, not glowing Defective LED Log Driver Board Replace LED Log Driver Board
Flame Shudder Defective icker motor Replace icker motor
TROUBLESHOOTING GUIDE

15
PROBLEM CAUSE SOLUTION
Heater
Heater is not turning Off Improper operation Refer to Operation Section
Defective Heater On/Off Switch Defective Heater On/Off Switch
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize to Re-
mote Control.
Heater is not turning On Improper operation Refer to Operation Section
Loose wiring Check wiring connections
Defective heater assembly Replace heater assembly
Heater is turning off after a
couple of minutes of operation
Build up of dirt/dust in heater assembly Ensure that exterior intake louvers and rebox cavity
are free of dirt/dust.
Defective Heater Assembly Replace Heater Assembly
Heater emits an odor Normal Operation Normal operation is when the heater emits an odor
for a brief period after the heater is initially turned on.
The heater is burning off any dust accumulated during
manufacturing or operation.
Defective heater assembly Replace heater assembly
Heater fan turns on but heater
lacks heat
Improper operation Refer to Operation Section
Loose wiring Trace wiring in unit
Defective heater assembly Replace heater assembly
Heating element is glowing red Normal Operation Small glowing sections of the element are considered
normal.
Defective heater assembly If larger glowing sections are causing the heater to trip
the thermal cutout, unplug unit, discontinue use and
replace heater assembly.
Heater fan runs continuously Loose wiring Trace wiring in unit
Defective heater assembly Replace heater assembly
Noise
Excessive noise with the heater
on
Dirty heater assembly Ensure that exterior intake louvers and rebox cavity
are free of dirt/dust.
Defective heater assembly Replace heater assembly
Grinding or excessive noise with
the heater off
Flicker rod hitting or rubbing against
internal components
Ensure rod is straight and mounted properly in the
bracket, spinning freely away from other components.
Replace if necessary.
Defective icker motor Replace icker motor