Dimplex DF2690 User manual

Service Manual
26” Self Trimming Fireplace with 3 Stage Remote Control
Model Number:
DF2690
UL Number:
6904410400
7400010000R01
Dimplex North America Limited
1367 Industrial Road Cambridge ON Canada N1R 7G8
1-800-668-6663 www.dimplex.com
REV PCN Date
00 11047 14-Nov-08
01 6-Feb-12
In keeping with our policy of continuous product development, we reserve the right to make changes without notice.
© 2012 Dimplex North America Limited

Table Of Contents
Operation..........................................................3
ExplodedPartsDiagram..............................................5
Replacement Parts List ...............................................6
WiringDiagram-DF2690.............................................6
FrontGlassReplacement.............................................7
LightBulbReplacement ..............................................7
Partially reective glass Replacement....................................8
On/OffSwitchReplacement ...........................................8
3-Position Switch Replacement.........................................9
Light Dimmer Replacement............................................9
Flame Action Control Replacement......................................10
Flicker Motor/Flicker Rod Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
ThermostatControlReplacement.......................................11
Power Cord Replacement .............................................12
Remote Control Replacement ..........................................12
Heater Assembly Replacement .........................................13
TroubleshootingGuide ...............................................15
Always use a qualied technician or service agency to repair this replace.
!NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the
equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the
risk of re, serious injury, or death.

OPERATION
Figure 1
To access the controls, ip open the control panel cover
towards the bottom of the replace. (Figure 1)
A. On/Off Switch
The On/Off Switch supplies power to all replace functions
(Heater/Flame).
B. Flame Action Control
Turn the Flame Action Control knob to adjust the ame
speed to the desired level.
C. Interior Light Control
Turn the Interior Light Control knob to increase or decrease
the brightness of the upper lights.
D. Thermostat Control
To adjust the temperature to your individual requirements,
turn the thermostat control clockwise all the way to turn
on the heater. When the room reaches the desired
temperature, turn the thermostat knob counter clockwise
until you hear a click. Leave thermostat in this position
to maintain the room temperature at this setting. For
additional heat, turn clockwise until you hear the click again
and the heater will turn on.
E. LED Indicators
Indicates the current function of the replace: Level 1 -
Flame only; Level 2 - Flame and Low Heat; and Level 3 -
Flame with High Heat.
!NOTE: When the rebox is changing from Low heat
to High heat the speed of the fan does not change just the
amount of heat being emitted.
F. 3-Position Switch (Figure 3)
The 3-Position Switch operates the replace levels
sequentially, ame only to ame and low heat, to ame and
high heat. The level is increased every time the “ I“ side of
the switch is pressed. The replace can be turned off at any
3
A DC FEB
Figure 3
3-Position Switch
Level 1 - Flame only
Level 2 - Flame and low heat
Level 3 - Flame and high heat
point by pressing the “ II ” side of the switch.
Level 1: The ame effect is turned on and the rst red
indicator light ashes momentarily.
Level 2: The ame effect remains on, the heater is
activated to the low heat setting, and the rst and second
red indicator lights ash momentarily.
Level 3: The ame effect remains on, the heater is set
to the high heat setting, and all three red indicators ash
momentarily.
!NOTE: The heater may emit a slight, harmless odor
when rst used. This odor is a normal condition caused
by initial heating of internal heater parts and will not occur
again.
Figure 2
Resetting the Temperature Cutoff Switch
Should the heater overheat, an automatic cut out will turn
the replace off and it will not come back on without being
reset. It can be reset by switching the On/Off Switch to Off
and waiting ve (5) minutes before switching the unit back
on.
If operating the unit with a remote control, the remote may
require re-initializing after turning the power off.
CAUTION: If you need to continuously reset the heater,
disconnect power and call Dimplex customer service at
1-888-DIMPLEX (1-888-346-7539).
Remote Control
The replace is supplied with a radio frequency remote
control. This remote control has a range of approximately
50 feet (15.25 m), it does not have to be pointed at the
replace and can pass through most obstacles (including
walls). It is supplied with one of hundreds of independent
frequencies to prevent interference with other units.
!NOTE: Before attempting any operation with the
remote control, pull the plastic insulator strip out from
between the remote casing and battery cover (Figure 2).
Remote Control Initialization/Reprogramming
This procedure may be required every time there is a loss
of power to the remote control in the replace. (i.e. power
failure, breaker tripped, On/Off switch is turned off)

Figure 4
Battery
Cover
Battery
Ensure that power is supplied through main service1.
panel.
Locate manual controls. (Figure 1)2.
Activate On/Off switch.3.
Press and hold the 3-Position Switch in the “4. I” position
for 5-10 seconds. (The rst or second red indicator light
will ash, depending on age of model). (Figure 3)
Press the ON button located on the remote control.5.
(Figure 4)
This will synchronize the remote control and receiver.
Remote Control Usage
The remote control operates the replace levels
sequentially. The level is increased every time the “ON”
button on the remote control is pressed. The replace can
be turned off at any point by pressing the “OFF” button on
the remote control.
Battery Replacement (Figure 4)
To replace battery:
Slide battery cover open on the remote control.1.
Install one 12-volt (A23) battery in the battery holder.2.
Close the battery cover.3.
Battery must be recycled or disposed of properly.
Check with your Local Authority or Retailer for
recycling advice in your area.
4 www.dimplex.com

EXPLODED PARTS DIAGRAM
16
8
6
1
2
3
4
5
9
10
7
13
14
12
19
11
18
11
17
5
18
15

REPLACEMENT PARTS LIST
Log set1. .........................0437960100RP
Flicker Motor2. . . . . . . . . . . . . . . . . . . . . 3000240200KIT
Heater Assembly (Built-in Cutout)3. . . . . 2000330100RP
Thermostat4. ......................2300150100RP*
On/Off Switch5. ....................2800070700RP
3-Position Switch6. . . . . . . . . . . . . . . . . . 2800070500RP
Flame Action Control w Potentiometer7. . 3000240500RP
Light Dimmer Control w Potentiometer8. 3000250100RP
Power Cord9. . . . . . . . . . . . . . . . . . . . . . 4100040200RP
Single Lamp holder (Center Lower)10. ...2500150300RP
Double Lamp holder (Upper & Lower)11. . 2500400300RP
WIRING DIAGRAM - DF2690
Partially Reective Glass12. . . . . . . . . . . 5901210100RP
Front Glass13. .....................5901220100RP
Control Knob14. ....................8800000200RP
Remote Control15. ..................3000370600RP
Remote Control Receiver16.
MOD 0-B, D (c/w Remote Control) . 3000430800RP
MOD C (Receiver only) ..........3000820500RP
Terminal Block17. ...................4000070100RP
Flicker Rod18. . . . . . . . . . . . . . . . . . . . . . 5901250100RP
Trim Replacement Kit19. . . . . . . . . . . . . . 9600260100RP
6 www.dimplex.com

FRONT GLASS REPLACEMENT
Tools Required: Phillips head Screwdriver
WARNING: If unit was operating prior to servicing allow
at least 10 minutes for light bulbs and heating element
to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Replacement Procedure
Slide replace out of mantel.1.
Lay unit on it’s back for safe removal of front glass.2.
Remove three (3) Phillips screws from right side of trim.3.
Remove trim.4.
Slide glass to the right side of the replace to remove. 5.
(Figure 5)
Reassemble using replacement Front Glass in reverse6.
order as described above.
CAUTION: Even though the glass is safety glass it may
break if bumped, struck or dropped. Care must be taken
when handling the glass.
Loosen
Tighten
Removing and Replacing Bulb While
Holding Socket
Figure 5
Figure 6
Trim
Front Glass
Upper
Bulbs (x2)
Log set
Lower
Bulbs (x3)
Upper Bulb Requirements: A quantity of two (2) chande-
lier or candelabra bulbs with an E-12 (small) socket base,
15 watt rating are required.
CAUTION: Do Not Exceed 15 Watts Per Bulb
Slide replace out of mantel.1.
Lay unit on it’s back for safe removal of front glass.2.
Remove three (3) Phillips screws from right side of trim. 3.
Remove trim.
Slide glass to the right side of the replace to remove. 4.
(Figure 5)
CAUTION: Even though the glass is safety glass it
may break if bumped, struck of dropped. Care must be
taken when handling the glass.
The upper bulbs are located in each corner of the5.
upper part of the replace as shown in Figure 5.
Remove the upper light block by removing the four6.
(4) Philips mounting screws located under each of the
bulbs.
Replace bulb(s) that require replacement, holding onto 7.
the light socket while unscrewing the bulb. (Figure 6)
Reassemble in the reverse order as above.8.
Lower Bulb Requirements: A quantity of three (3)
chandelier or candelabra bulbs with an E-12 socket base,
60 watt rating are required.
CAUTION: Do Not Exceed 60 Watts Per Bulb
Slide replace out of mantel.1.
Lay unit on it’s back for safe removal of front glass.2.
Remove three (3) Phillips screws from the right side of 3.
trim.
Slide glass to the right side of replace to remove. 4.
(Figure 5)
CAUTION: Even though the glass is safety glass it
may break if bumped, struck of dropped. Care must be
taken when handling the glass.
Pull the front edge of the plastic ember bed or plastic5.
grate up and forward until the rear tab releases from
the ledge located at the bottom of the partially reective
glass.
!IMPORTANT: Only handle the log set by the ember
bed.
!NOTE: Log set ts tightly into rebox, some force may
be necessary to remove.
Set log set in front of replace. 6.
Remove icker rod by sliding icker rod to the left away 7.
LIGHT BULB REPLACEMENT
Tools Required: Phillips head Screwdriver
WARNING: If unit was operating prior to servicing allow
at least 10 minutes for light bulbs and heating element
to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Light bulbs need to be replaced when you notice a dark
section of the ame or when the clarity and detail of the log
exterior disappears. There are two bulbs at the top of the
opening that illuminate the log set exterior and three bulbs
under the log set which generate the ames and embers.
!NOTE: It is a good idea to replace all of the light bulbs
at one time, if they are close to the end of their rated life.
Group replacement will reduce the number of times you
need to open the unit to replace the light bulbs.
7

Partially
Reective
Glass
Retaining
Clip
Figure 7
Figure 8
Screws To Remove
Figure 9 ON/OFF
Switch
Retainer Clips
(one top, one bottom)
from the icker motor and lifting out.
Remove light lter bracket (the metal bracket will have 8.
a tinted lm adhered to it) for easier access to light
bulbs.
Replace light bulbs.9.
Replace light lter bracket and icker rod.10.
Replace the log set by inserting the front edge of the11.
replace and push down on the rear edge of the ember
bed until it snaps into place.
Lay unit on it’s back and slide front glass back into12.
position and attach trim.
PARTIALLY REFLECTIVE GLASS
REPLACEMENT
Tools Required: Phillips head Screwdriver
Flat Head Screwdriver
WARNING: If unit was operating prior to servicing allow
at least 10 minutes for light bulbs and heating element
to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Slide replace out of mantel.1.
Lay unit on it’s back for safe removal of front glass.2.
Remove three (3) Phillips screws from the right side of 3.
trim.
Slide glass to right side of replace to remove. (Figure 4.
5)
CAUTION: Even though the glass is safety glass it
may break if bumped, struck of dropped. Care must be
taken when handling the glass.
Pull the front edge of the plastic ember bed or plastic5.
grate up and forward until the rear tab releases from
the ledge located at the bottom of the partially reective
glass.
!IMPORTANT: Only handle the log-set by the plastic
ember-bed, not the logs themselves.
!NOTE: Log-set ts tightly into rebox. Some force
may be necessary to remove.
Loosen but do not remove the two (2) Philips screws on 6.
the retaining clips that hold the partially reective glass
in place, and swivel down so that the retaining clips
clear the edge of the partially reective glass. (Figure 7)
Push the partially reective glass up from underneath 7.
to clear the frame and remove.
Insert replacement partially reective glass top end rst 8.
and lay the bottom end gently in the bottom track of the
frame.
Tighten clips back into place and reassemble replace 9.
in reverse order as described above.
ON/OFF SWITCH REPLACEMENT
Tools Required: Phillips head Screwdriver
Flat Head Screwdriver
WARNING: If unit was operating prior to servicing allow
at least 10 minutes for light bulbs and heating element
to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Remove the rebox from the mantel.1.
Lay unit on its back.2.
Remove the 12 screws that fasten the bottom cover to3.
the rest of the rebox. There are: two (2) screws on
each side; two (2) screws on the back panel (you may
have to tip the bottom of the replace up if it is laying
on its back), four (4) screws in the front directly under
8 www.dimplex.com

Figure 11
Light Dimmer
Control Board
Retaining
Nut
Potentiometer
Mounting Studs (4)
Figure 10
Retainer Clips
(one top, one bottom)
Manual Selection
Switch
Wire
Connectors (3)
9
the control panel; and two (2) screws on the bottom of
the replace (Figure 8). The bottom panel is now free
to be removed.
Locate the On/Off Switch mounted on the control panel4.
on the left side (Figure 9) and disconnect the two (2)
wiring clips noting their original locations.
!NOTE: Using a at head screwdriver gently pry be-
tween the end of the connectors and the switch to release
the wires.
Depress the two (2) retainer clips on either side of the 5.
switch and push the switch out the front of the cover.
Properly orient the new switch and re-connect all of the6.
wiring clips and connections as before.
Reassemble in the reverse order as above.7.
3-POSITION SWITCH REPLACEMENT
Tools Required: Phillips head Screwdriver
Flat Head Screwdriver
WARNING: If unit was operating prior to servicing allow
at least 10 minutes for light bulbs and heating element
to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Remove the rebox from the mantel.1.
Lay unit on its back.2.
Remove the 12 screws that fasten the bottom cover to3.
the rest of the rebox. There are: two (2) screws on
each side; two (2) screws on the back panel (you may
have to tip the bottom of the replace up if it is laying
on its back), four (4) screws in the front directly under
the control panel; and two (2) screws on the bottom of
the replace (Figure 8). The bottom panel is now free
to be removed.
Locate the 3-Position Switch mounted on the control4.
panel on the right side (Figure 9) and disconnect the
three (3) wiring clips noting their original locations.
!NOTE: Using a at head screwdriver gently pry be-
tween the end of the connectors and the switch to release
the wires.
Depress the two (2) retainer clips on either side of the 5.
switch and push the switch out the front of the cover.
Properly orient the new switch and re-connect all of the6.
wiring clips and connections as before.
Reassemble in the reverse order as above.7.
LIGHT DIMMER REPLACEMENT
Tools Required: Phillips head Screwdriver
Flat Head Screwdriver
Needle Nose Pliers
WARNING: If unit was operating prior to servicing allow
at least 10 minutes for light bulbs and heating element
to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Remove the rebox from the mantel.1.
Lay unit on its back.2.
Remove the 12 screws that fasten the bottom cover to3.
the rest of the rebox. There are: two (2) screws on
each side; two (2) screws on the back panel (you may
have to tip the bottom of the replace up if it is laying
on its back), four (4) screws in the front directly under
the control panel; and two (2) screws on the bottom of
the replace (Figure 8). The bottom panel is now free
to be removed.
Locate the Light Dimmer Control Board mounted on the4.
left side (Figure 11).
Disconnect the two (2) wire leads from the control 5.
board on the right hand side which connect to the
dimmer’s potentiometer, noting their original locations.
(the wire runs underneath the control board to the
potentiometer - Figure 11)
!NOTE: Using a at head screwdriver gently pry be-
tween the end of the connectors and the switch to release
the wires.

Figure 12
Retaining
Nut
Potentiometer
Mounting Studs (4)
Flame Action
Control Board
Figure 13 Flicker
Rod
Flicker
Motor
Pull off the Light Dimmer Control knob and unscrew the6.
retaining nut. (Figure 11) The potentiometer can now be
removed from the panel by pushing the potentiometer
through the front of the panel and remove from inside
the cabinet.
Disconnect the last two (2) remaining wire leads from 7.
the control board on the left hand side, noting their
original locations.
!NOTE: Using a at head screwdriver gently pry be-
tween the end of the connectors and the switch to release
the wires.
The Light Dimmer Control board is fastened to the8.
underside of the ember bed support by four (4)
mounting studs, one in each corner. (Figure 11) Either
squeeze each stud’s clasp to release, or use side
cutters to cut and remove each of the four corner
mounting studs on the board. Clear both ends of
the cut mounting stud from the control board and the
support panel - new mounting studs are supplied with
the replacement part.
Properly orient the new potentiometer and control9.
board and re-connect all of the wiring connections.
Reassemble in the reverse order as above.10.
FLAME ACTION CONTROL
REPLACEMENT
Tools Required: Phillips head Screwdriver
Flat Head Screwdriver
Needle Nose Pliers
WARNING: If unit was operating prior to servicing allow
at least 10 minutes for light bulbs and heating element
to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Remove the rebox from the mantel.1.
Lay unit on its back.2.
Remove the 12 screws that fasten the bottom cover to3.
the rest of the rebox. There are: two (2) screws on
each side; two (2) screws on the back panel (you may
have to tip the bottom of the replace up if it is laying
on its back), four (4) screws in the front directly under
the control panel; and two (2) screws on the bottom of
the replace (Figure 8). The bottom panel is now free
to be removed.
Locate the Flame Action Control mounted on the left4.
hand side. (Figure 12)
Pull off the Flame Action Control knob and unscrew5.
the retaining nut (Figure 12). The potentiometer
can now be removed from the panel by pushing the
potentiometer through the front of the panel and
remove from inside the cabinet.
The Flame Action Control board is fastened to the6.
underside of the ember bed support by four (4)
mounting studs, one in each corner. (Figure 12) Either
squeeze each stud’s clasp to release, or use side
cutters to cut and remove each of the four corner
mounting studs on the board. Clear both ends of
the cut mounting stud from the control board and the
support panel - new mounting studs are supplied with
the replacement part.
Properly orient the new Flame Action Control board7.
and potentiometer and re-connect all of the wiring
connections.
Reassemble in the reverse order as above.8.
FLICKER MOTOR/FLICKER ROD
REPLACEMENT
Tools Required: Phillips head Screwdriver
Flat Head Screwdriver
Needle Nose Pliers
WARNING: If unit was operating prior to servicing allow
at least 10 minutes for light bulbs and heating element
to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Remove the rebox from the mantel.1.
Lay unit on its back.2.
Remove the 12 screws that fasten the bottom cover to3.
the rest of the rebox. There are: two (2) screws on
10 www.dimplex.com

Flicker
Motor
Mounting
Screw
Rubber
Bushing
Figure 14 Mounting
Screw
11
each side; two (2) screws on the back panel (you may
have to tip the bottom of the replace up if it is laying
on its back), four (4) screws in the front directly under
the control panel; and two (2) screws on the bottom of
the replace (Figure 8). The bottom panel is now free
to be removed.
Locate Flicker Rod and Flicker Motor in the base4.
assembly. (Figure 13)
Gently pull the Flicker Rod to the right as far as5.
possible.
!NOTE: When removing the Flicker Motor some
damage may occur to the Flicker Rod. If the Flicker Rod is
damaged, replace to insure proper operation.
Remove the Flicker Rod by pulling both the Flicker6.
Rod and the rubber bushing off of the Flicker Motor, it
may be necessary to cautiously bend the Flicker Rod
enough so that the remaining end of the rubber gasket
can clear the end of the Flicker Motor shaft. (Figure 14)
Before removing the Flicker Motor, cut the Flicker Motor7.
wires (ve (5) in total) close to the Flicker Motor end
with wire cutters.
Remove the motor mounting screws and remove motor8.
from the mounting bracket. (Figure 14)
Discard old Flicker Motor.9.
Pick up new Flicker Motor and cut wire leads to 3 1/2”10.
long with wire cutters.
Using one of the supplied wire connectors from the 11.
Replacement Part Kit, place one (1) yellow wire from
the new Flicker Motor and the yellow wire cut in step 8
into each terminal.
Secure the wire connector by crimping the 3M symbol12.
with pliers. (Figure 15)
Pull on end of wires to ensure a strong connection.13.
Repeat the process for the four (4) remaining wires. 14.
ENSURE THAT ALL WIRES ARE PAIRED BY
COLOUR IN EACH CONNECTOR.
Properly orient and secure the replacement Flicker15.
Motor to the bracket with screws removed in step 9.
Replace Flicker Rod and rubber bushing on to the16.
Flicker Motor shaft.
Reassemble rebox and replace in mantel.17.
THERMOSTAT CONTROL
REPLACEMENT
Tools Required: Phillips head Screwdriver
Flat Head Screwdriver
WARNING: If unit was operating prior to servicing allow
at least 10 minutes for light bulbs and heating element
to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Remove the rebox from the mantel.1.
Lay unit on its back.2.
Remove the 12 screws that fasten the bottom cover to3.
the rest of the rebox. There are: two (2) screws on
each side; two (2) screws on the back panel (you may
have to tip the bottom of the replace up if it is laying
on its back), four (4) screws in the front directly under
the control panel; and two (2) screws on the bottom of
the replace (Figure 8). The bottom panel is now free
to be removed.
Locate the thermostat control mounted on the control4.
Figure 16
Thermostat Screw
Figure 15 Ensure that all
connectors have
two wires with the
same color

Figure 17
Wire Clamp
Power
Cord
Main
On/Off
Switch
Flame
Speed
Control
Figure 18 3-Position SwitchLEDs (3)
All Hard-
wired Ends
3-Position
Switch
Wires (3)
Antenna
Wire
Remote
Control
Receiver
Mounting
Studs (4)
panel (Figure 15) and disconnect the two (2) wiring
clips noting their original locations.
Pull off the thermostat control knob to expose the two5.
(2) mounting screws. (Figure 16)
Remove the mounting screws and remove the6.
thermostat control switch from inside the control panel.
Properly orient the new heater thermostat control and7.
reconnect the wiring connections.
Reassemble in the reverse order as above.8.
POWER CORD REPLACEMENT
Tools Required: Phillips head Screwdriver
Flat Head Screwdriver
WARNING: If unit was operating prior to servicing allow
at least 10 minutes for light bulbs and heating element
to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Remove the rebox from the mantel.1.
Lay unit on its back.2.
Remove the 12 screws that fasten the bottom cover to3.
the rest of the rebox. There are: two (2) screws on
each side; two (2) screws on the back panel (you may
have to tip the bottom of the replace up if it is laying
on its back), four (4) screws in the front directly under
the control panel; and two (2) screws on the bottom of
the replace (Figure 8). The bottom panel is now free
to be removed.
Locate and disconnect the two (2) power cord wire 4.
connections: one from the bottom of the two (2)
connectors on the On/Off Switch; the other on the
Flame Speed Control board, noting their original
locations. (Figure 17)
Using pliers, squeeze the sides of the plastic wire 5.
clamp from inside the bottom assembly area and push
it through the chassis, to the outside of the rebox.
Release clamp from power cord and remove power6.
cord.
Install replacement power cord through opening in the7.
chassis and secure with clamp.
Reassemble in the reverse order as above.8.
REMOTE CONTROL REPLACEMENT
Tools Required: Phillips head Screwdriver
Flat Head Screwdriver
Needle Nose Pliers
Remote Controls require no replacement procedure
however, a reinitialization procedure may need to be
followed. Refer to the Operation Section for the Remote
Initialization Procedure.
WARNING: If unit was operating prior to servicing allow
at least 10 minutes for light bulbs and heating element
to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Remove the rebox from the mantel.1.
Lay unit on its back for safe removal of front glass.2.
Remove three (3) Phillips screws that secure the right 3.
side of trim.
Slide glass to right side of replace to remove. (Figure 4.
5)
Pull the front edge of the plastic ember bed or plastic5.
grate up and forward until the rear tab releases from
the ledge located at the bottom of the partially reective
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Figure 19
Trim Screws
Figure 20 Screws to Remove
13
glass. (Figure 14)
Loosen but do not remove the two (2) Philips screws 6.
that clamp the partially reective glass in place. (Figure
7)
Push the partially reective glass up to clear the frame 7.
and remove - storing it in a safe place away from high
trafc areas.
Coming up from the bottom assembly, in the right, back8.
corner is a wire with a taped “ANTENNA” label. The
wire is held in place by a loose tting zip tie. Roll the
label around the wire and feed it through the zip tie.
Remove the 12 screws that fasten the bottom cover to9.
the rest of the rebox. There are: two (2) screws on
each side; two (2) screws on the back panel (you may
have to tip the bottom of the replace up if it is laying
on its back), four (4) screws in the front directly under
the control panel; and two (2) screws on the bottom of
the replace (Figure 8). The bottom panel is now free
to be removed.
Locate the Remote Control Receiver (Figure 18) 10.
mounted underneath the log set support panel and
disconnect the six (6) wiring clips noting their original
locations.
Disconnect the three (3) wire leads from the 3-Position 11.
Switch. (the wires are hard-wired to the Remote Control
Receiver) (Figure 18)
!NOTE: Using a at head screwdriver gently pry be-
tween the end of the connectors and the switch to release
the wires.
Pull the Antenna wire released in step 8 through the12.
bottom of the chassis.
Locate the three (3) LED indicator lights from inside the 13.
bottom assembly of the rebox. (Figure 18)
!NOTE: Using a athead screwdriver, gently push on the
rear edge of the plastic bushing surrounding each LED and
push each LED out from the front of the control panel.
Clear any silicon that may be present and rmly grasp 14.
the sheathed ends of the wires leading to each LED
and remove the plastic pushing from each LED. Each
LED and paired wires can be fed back through the front
control panel and into the bottom assembly area.
The Remote Control Receiver is fastened to the15.
underside of the ember bed support by four (4)
mounting studs, one in each corner. (Figure 18) Either
squeeze each stud’s clasp to release, or use side
cutters to cut and remove each of the four corner
mounting studs on the board. Clear both ends of
the cut mounting stud from the control board and the
support panel - new mounting studs are supplied with
the replacement part.
Properly orient the replacement Remote Control16.
receiver and adhere to the control panel with the
supplied/existing mounting studs.
Once the remote control receiver is mounted,17.
reconnect the LEDs in reverse order as described
in steps 14 - 15 and continue to reconnect and
reassemble the replace in reverse order as described
above.
HEATER ASSEMBLY REPLACEMENT
Tools Required: Phillips head Screwdriver
Flat Head Screwdriver
WARNING: If unit was operating prior to servicing allow
at least 10 minutes for light bulbs and heating element
to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Figure 22
Figure 21
Top Panel
Heater Assembly
Terminal Block
Wires Leading to Bottom Assembly
Heating Element

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Remove the rebox from the mantel.1.
Remove top trim piece by unscrewing three (3) Philips 2.
head screws that lay behind the trim piece and along
the top edge. (Figure 19)
Remove the 10 screws that fasten the top cover to3.
the rest of the rebox. There are: (four) 4 screws at
the back of the rebox, along the top; two (2) screws
on each side and at the top of the rebox; and two (2)
screws on the top of the rebox. (Figure 20)
Flip the top panel over and place upside down on the4.
top of the unit. You may experience some resistance
as the Heater Assembly is mounted to the top panel
and may be a snug t inside the rebox. Orient
yourself with the placement of the Heater Assembly
and wiring as shown in Figure 21.
Disconnect the two (2) wire connectors on the right 5.
side of the Heater Assembly (one blue, one black), the
three (3) vertically stacked wire connectors attached
to the left side of the heating element (one yellow and
two grey), and the two (2) wire connectors on the left
side of the Heater Assembly (one grey and one black),
noting all of their original positions.
Turn the top panel over and while supporting the6.
Heater Assembly and panel in one hand, remove the
ve (5) heater mounting screws, noting the center
screw is of a larger diameter. (Figure 22)
Separate the Heater Assembly from the top panel.7.
Properly orient the new Heater Assembly and connect8.
all of the wiring connections.
Reassemble in the reverse order as above.9.

PROBLEM CAUSE SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Additional appliances may exceed the current rating
of the circuit breaker or fuse. Plug unit into another
outlet or install unit on a dedicated 15 amp circuit.
Unit turns on or off by itself Remote control has a similar frequency
to other remotes in the area.
Replace Remote Control. Initialize to Remote Control
Receiver
Radio frequency disturbance from out-
side sources.
Replace Remote Control and Receiver where neces-
sary. Initialize Remote Control and Receiver
Defective Remote Control Receiver Replace Remote Control Receiver and initialize to
Remote Control.
Lights dim in room while the unit
is on
Unit is drawing close to circuit current
rating
Move the unit to another outlet or install unit on a dedi-
cated 15 amp circuit
Power cord gets warm Normal Operation The power cord may get slightly warm to the touch
when the heater is on
Defective power cord Replace power cord if cord gets hot to the touch.
Appearance
Fireplace does not turn on Manu-
ally
Improper operation Refer to Operation Section
No incoming voltage from the electrical
wall socket
Check Fuse/Breaker Panel
Loose wiring Check wiring connections
Defective Switch (3-Position or On/Off) Replace switch
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize Remote
Control and Receiver.
Fireplace does not turn on using
the Remote Control
Improper operation Refer to Operation Section
Remote control not initialized to replace Initialize the remote control
Remote Control not working Install new battery into the Remote Control. Reinitial-
ize Remote Control and Receiver, where necessary
Replace Remote Control or Receiver where neces-
sary. Initialize Remote Control and Receiver.
Flame Frozen Defective Flicker Motor Replace Flicker Motor
Defective Flame Speed Control Replace Flame Speed Control Components
Loose wiring Check wiring connections
Flame not bright or ame not
visible
Burnt light bulbs Replace light bulbs
Loose wiring Check wiring connections
Defective light harness Replace light harness
Log set dim, not glowing Burnt out light bulbs Replace out light bulbs
Flame Shudder Defective icker motor Replace icker motor
Defective Flame Speed Control Replace Flame Speed Control Components
Light leaking around the log set Log set not positioned properly Check log set for proper t
Troubleshooting Guide
15

PROBLEM CAUSE SOLUTION
Heater
Heater is not turning off Improper operation Refer to Operation Section
Defective Thermostat Replace Thermostat
Defective Remote Control Receiver Replace Remote Control Receiver
Heater is not turning on Improper operation Refer to Operation Section
Loose Wiring Trace wiring in unit
Defective Thermostat Replace Thermostat
Defective Heater assembly Replace Heater assembly
Defective Remote Control Receiver Replace Remote Control Receiver
Heater is turning off after a
couple of minutes of operation
Build up of dirt/dust in Heater Assembly Ensure that exterior intake louvers and rebox cavity
are free of dirt/dust.
Defective Heater Assembly Replace Heater Assembly
Heater emits an odor Normal Operation Normal operation is when the heater emits an odor
for a brief period after the heater is initially turned on.
The heater is burning off any dust accumulated during
manufacturing or operation.
Defective Heater Assembly Replace Heater Assembly
Heater fan turns on but heater
lacks heat
Improper operation Refer to Operation Section
Loose wiring Trace wiring in unit
Defective Thermostat Replace Thermostat
Defective Heater Assembly Replace Heater Assembly
Heating element is glowing red Normal Operation Small glowing sections of the element are considered
normal.
Defective heater assembly If larger glowing sections are causing the heater to trip
the thermal cutout, unplug unit, discontinue use and
replace heater assembly.
Noise
Excessive noise with the heater
on
Dirty Heater Assembly Ensure that exterior intake louvers and rebox cavity
are free of dirt/dust.
Defective Heater Assembly Replace Heater Assembly
Grinding or excessive noise with
the heater off
Flicker rod hitting or rubbing against
internal components
Ensure rod is straight and mounted properly in the
bracket, spinning freely away from other components.
Replace if necessary.
Defective Flicker Motor Replace Flicker Motor
Buzzing noise from control panel Defective Flame Speed Controller Replace Flame Speed Controller
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