Dimplex Optiflame Electric Fireplace User manual

PRACTICAL USER’S GUIDE
FOR THE
OPTIFLAME ELECTRIC FIREPLACE
Valued Customer,
We are pleased that you have chosen to purchase an electric
fireplace manufactured by Dimplex North America Ltd.
Over the years, valuable memories will occur around the
warmth and comfort of your hearth. Thank you for allowing our
product to be the backdrop for those special moments.
7205860100REV03
Quality checked by:
Write Your Remote
Control Code Number
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QUICK REFERENCE GUIDE
FOR THE OPTIFLAME ELECTRIC FIREPLACE
NOTE: ALWAYS USE A CERTIFIED ELECTRICIAN TO MAKE ALL
ELECTRICAL CONNECTIONS DURING INSTALLATION
1. Prior to the first use of the fireplace verify the following:
• Are the circuit breakers for the fireplace on?
• Are the light bulbs in your fireplace loose? (to check, follow the
instructions for replacing the light bulbs under the
maintenance section of this manual)
2. The heater on your fireplace may emit a slight, harmless odor
when first used. This odor is a normal condition caused by the
initial heating of internal heater parts and will not occur again.
3. If your heater does not emit heat, ensure the front switch is on,
that the two red indicator lights are on for low heat (three
indicator lights for high heat). If this does not work, switch the
unit off for 5 minutes and try again. Consult operation section of
your practical users guide for further information.
4. The information regarding the model of your fireplace can be
found on the rating plate located under the logs in the lighting
area.
5. If you have any technical questions, questions regarding the
operation of your fireplace, or require service for your fireplace
contact Dimplex North America customer service at 1-888-
DIMPLEX (1-888-346-7539).

CONTENTS
PAGE 1 IMPORTANT INSTRUCTIONS
PAGE 3 OPERATION
PAGE 5 MAINTENANCE
PAGE 6 WARRANTY AND ACCESSORIES

IMPORTANT INSTRUCTIONS
PLEASE RETAIN THIS USER’S GUIDE FOR FUTURE
REFERENCE
When using electrical appliances, basic precautions should always be followed to reduce
the risk of fire, electric shock, and injury to persons, including the following:
1. Always use a certified electrician
for installation
2. Read all instructions before using
this fireplace.
3. This fireplace is hot when in use.
To avoid burns, do not let bare
skin touch hot surfaces. The trim
around the heater outlet becomes
hot during heater operation.
Keep combustible materials, such
as furniture, pillows, bedding,
papers, clothes, and curtains at
least 3 feet (0.9m) from the front
of the unit.
4. Extreme caution is necessary
when any heater is used by or
near children or invalids and
whenever the fireplace is left
operating and unattended.
5. Do not operate any fireplace if
the heater has malfunctioned, or
if the fireplace has been dropped
or damaged in any manner.
6. Do not use outdoors
7. Do not insert or allow foreign
objects to enter any ventilation or
exhaust opening as this may
cause an electric shock or fire, or
damage to the heater.
8. To prevent a possible fire, do not
block are intake or exhaust in any
manner.
9. All electrical heaters have hot
and arcing or sparking parts
inside. Do not use in areas where
gasoline, paint, or flammable
liquids are used or stored or
where the unit will be exposed to
flammable vapors.
10. Do not modify this fireplace.
Use it only as described in this
manual. Any other use not
recommended by the
manufacturer may cause fire,
electric shock or injury to
persons.
11. Do not burn wood or other
materials in this fireplace.
12. Do not strike fireplace glass.
13. Disconnect all power coming to
fireplace at main service panel
before performing any cleaning,
or maintenance.
14. When transporting or storing the
fireplace, keep in a dry place,
free from excessive vibration and
store as to avoid damage.
NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques, which, if not carefully followed, will result in
damage to the equipment.
WARNING: Procedures and techniques, which, if not carefully followed, will expose
he user to the risk of fire, serious injury, illness or death.
1

FOR BATHROOM USE
Must be protected by a GFI receptacle or circuit if receptacle is used it must be readily
accessible.
To prevent electrical shock this unit is an electrical appliance that is not watertight and
must be installed as to prevent water from entering unit. This must be installed away
from showers, tubs ect. Never locate fireplace where it may fall into a bathtub or other
water container. Keep towels and other combustible materials 3 feet away from the front
of the unit.

OPERATION
REMOTE CONTROL
NOTE: If the fireplace turns on or off without
input from the hand held remote or does not
respond to the hand held remote control, see section
A. Remote Control Initialization. If the unit
continues to operate erratically contact customer
service as a new hand held with a different
frequency may be required.
The Optiflame fireplace is supplied with a radio
Frequency remote control. This remote control has
a range of approximately 50ft. (15.25m), it does not
have to be pointed at the fireplace and can pass
through most obstacles (including walls). It is
supplied with one of 2178 independent frequencies
to prevent interference with other units. The
frequency designation is indicated on the back of
the transmitter (FIGURE 1).
A. Remote Control Initialization
This procedure is required every time there is a
loss of power to the remote control in the fireplace
(i.e. power failure, breaker tripped, main power
switch is turned off)
1. Ensure that power is supplied through main
service panel.
2. Access the manual controls, (remove glass
doors if applicable) pull right hand edge of
right hand steel curtain towards the center of
unit. (FIGURE 2)
3. Locate manual controls refer to FIGURE 3.
4. Activate main power switch, red indicator light
1 will flash.
5. Press and hold the heater control switch for
five seconds. The second red indicator light
will flash.
6. Press ON button located on the remote control
transmitter (FIGURE 1). This will synchronize
the remote control transmitter and receiver.
3
FIGURE 1
FIGURE 2

B. Remote Control Usage
The remote control operates the fireplace levels
sequentially. The level is increased every time the
ON button on the transmitter is pressed. The
fireplace can be turned off at any point by pressing
the OFF button on the remote control transmitter.
Level 1: The flame effect is turned on and the first
red indicator light is activated.
Level 2: The flame effect remains on, the heater is
activated to the low heat setting, and the first and
second red indicator lights are activated.
Level 3: The flame effect remains on, the heater is
set to the high heat setting, and all three red
indicator lights are activated.
MANUAL CONTROLS
The fireplace can also be controlled in a similar
manner to the remote control with switches located
on the fireplace (FIGURE3).
A. Main Power Switch
Main on/off switch, supplies power to the remote
control receiving unit. When placed in the on
position level 1 indicator will flash.
B. Heater Control Switch
Operates fireplace in the same manner as the
remote control transmitter. Pressing the left side of
this switch has the same effect as the ON button on
the remote control and the right side has the same
effect as the OFF button of the remote control.
Pressing once to the left activates Level 1, twice
activates Level 2, three times activates Level 3.
Pressing to the right turns the fireplace off.
RESETTING THE TEMPERATURE
CUTOUT SWITCH
The heater on this fireplace is protected with a
safety device to prevent overheating. Should the
heater overheat, an automatic cut out will turn the
heater off and it will not come back on without
being reset. It can be reset by switching the Main
Power switch (FIGURE 3) to OFF and waiting 5
minutes before switching it to ON. The remote
control will need to be re-initialized (see page 2)
CAUTION
If you need to continuously reset
the heater, disconnect the power
at the main service panel and call
your local dealer.
NOTE
The heater may emit a slight,
harmless odor when first used.
This odor is a normal condition
caused by initial heating of
internal heater parts and will not
occur again.
4
FIGURE 3
NOTE
Hot air will blow from both sides
of the fireplace when the heater
control switch is activated

MAINTENANCE
Light Bulb Replacement:
Light bulbs need to be replaced when you notice a
dark section of the flame of when the clarity.
There are four bulbs under the log set which
generate the flames and embers.
Tool Requirements: Slot Screw Driver
Bulb Requirements: Quantity of 4 clear
chandelier or candelabra bulbs with an E-12
(small) socket base, 60 watt rating. Example: GE
60BC or Philips 60CTC.
Helpful Hints
It is a good idea to replace all light bulbs at one
time if they are close to the end of their rated life.
Group replacement will reduce the number of
times you need to open the unit to replace light
bulbs. Long life bulbs are recommended to reduce
the frequency of bulb changes.
CAUTION
• Do not exceed 60 watts per bulb.
• When handling log only apply force to the
ember bed section not directly to the logs.
NOTE
• Allow at least 5 minutes for light bulbs to
cool off before touching bulbs to avoid
accidental burning of skin.
WARNING
• Disconnect all power coming to fireplace
at main service panel before attempting
any maintenance or cleaning to reduce risk
of fire, electric shock or damage to
persons
5

To access the light bulb area:
1. Open steel curtain (remove glass doors if
applicable). The bulbs can be accessed from
either side of the fireplace.
2. Remove two screws on log bracket and remove
log plate (FIGURE 4).
3. Pull rear edge of ember bed up and forward by
grasping ember bed by the sides (handle the
logset only by the emberbed and not the logs)
and pulling solidly until the rear tab pops out
from under the back ledge, then lift out.
(FIGURE 5)
4. Examine the bulbs to determine which bulbs
require replacement.
5. Unscrew bulbs counter clockwise.
6. Insert new bulbs.
7. Replace the log by inserting front edge and
under back ledge (FIGURE 5) and the logs are
resting against mirror.
8. Replace log bracket using two screws
previously removed.
Mirror Cleaning:
The mirror is cleaned in the factory during the
assembly operation. During shipment, installation,
handling, etc., the mirror surface may collect dust
particles; these can be removed by buffing lightly
with a clean dry cloth.
To remove fingerprints or other marks, the mirror
can be cleaned with a damp cloth using good
quality household glass cleaner. The mirror should
be completely dried with a lint free cloth or paper
towel.
ACCESSORIES
Please contact your local dealer for genuine Dimplex accessories. Example:
Glass door kits, brass trim, cabinets designed to fit your Optiflame fireplace.
CAUTION
• Do not use abrasive cleaners on mirror
surface or spray liquids directly onto any
surface.
6
FIGURE 4
FIGURE 5

TWO YEAR LIMITED WARRANTY
Products to which this limited warranty applies
This limited warranty applies to the following models of your newly purchased
Dimplex electric fireplace BF392SD and to newly purchased Dimplex fireplace
surrounds (mantels) and trims. This limited warranty applies only to purchases
made in any province of Canada except for Yukon Territory, Nunavut, or
Northwest Territories or in any of the 50 States of the USA (and the District of
Columbia) except for Hawaii and Alaska. This limited warranty applies to the
original purchaser of the product only and is not transferable.
Products excluded from this limited warranty
Light bulbs are not covered by this limited warranty and are the sole
responsibility of the owner/purchaser. Products purchased in Yukon Territory,
Nunavut, Northwest Territories, Hawaii, or Alaska are not covered by this
limited warranty. Products purchased in these States, provinces, or territories
are sold AS IS without warranty or condition of any kind (including, without
limitation, any implied warranties or conditions of merchantability or fitness for a
particular purpose) and the entire risk of as to the quality and performance of
the products is with the purchaser, and in the event of a defect the purchaser
assumes the entire cost of all necessary servicing or repair.
What this limited warranty covers and for how long
Products, other than fireplace surrounds (mantels) and trims, covered by this
limited warranty have been tested and inspected prior to shipment and, subject to
the provisions of this warranty, Dimplex warrants such products to be free from
defects in material and workmanship for a period of 2 years from the date of the
first purchase of such products.
Dimplex fireplace surrounds (mantels) and trims covered by this limited warranty
have been tested and inspected prior to shipment and, subject to the provisions
of this warranty, Dimplex warrants such products to be free from defects in
material and workmanship for a period of 1 year from the date of first purchase of
such products.
The limited 2 year warranty period for products other than fireplace surrounds
(mantels) and trims and the limited 1 year warranty period for fireplace surrounds
(mantels) and trims also applies to any implied warranties that may exist under
applicable law. Some jurisdictions do not allow limitations on how long an
implied warranty lasts, so the above limitation may not apply to the purchaser.
7

What this limited warranty does not cover
This limited warranty does not apply to products that have been repaired (except
by Dimplex or its authorized service representatives) or otherwise altered. This
limited warranty does further not apply to defects resulting from misuse, abuse,
accident, neglect, incorrect installation, improper maintenance or handling, or
operation with an incorrect power source.
What you must do to get service under this limited warranty
Defects must be brought to the attention of Dimplex Technical Service by
contacting Dimplex at 1-888-DIMPLEX (1-888-346-7539), or 1367 Industrial
Road, Cambridge Ontario, Canada N1R 7G8. Please have proof of purchase,
catalogue/model and serial numbers available when calling. Limited warranty
service requires a proof of purchase of the product.
What Dimplex will do in the event of a defect
In the event a product or part covered by this limited warranty is proven to be
defective in material or workmanship during (i) the 2 year limited warranty period
for products other than fireplace surrounds (mantels) and trims, and (ii) the 1
year limited warranty period for surrounds (mantels) and trims, you have the
following rights:
 Dimplex will in its sole discretion either repair or replace such defective
product or part without charge. If Dimplex is unable to repair or replace
such product or part, or if repair or replacement is not commercially
practicable or cannot be timely made, Dimplex may, in lieu of repair or
replacement, choose to refund the purchase price for such product or part.
 Limited warranty service will be performed solely by dealers or service
agents of Dimplex authorized to provide limited warranty services.
 For products other than surrounds (mantels) and trims, this 2 year
limited warranty entitles the purchaser to on-site or in-home warranty
services. Accordingly, Dimplex will be responsible for all labour and
transportation associated with repairing or replacing the product or part
except as follows: (i) charges which may be levied for travel costs incurred
to travel to the purchaser's site where the product is located if the
purchaser's site is beyond 30 miles (48 km) from the closest service depot
of Dimplex's dealer or service agent; and (ii) the purchaser is solely
responsible for providing clear access to all serviceable parts of the product.
8

 For surrounds (mantels) and trims, this 1 year limited warranty does
not entitle the purchaser to on-site or in-house warranty services. The
purchaser is responsible for removal and transportation of the surrounds
(mantels) and trims (and any repaired or replacement product or part) to and
from the authorized dealer's or service agent's place of business. On-site or
in-home services for surrounds (mantels) and trims may be performed at the
purchaser's specific request and expense at Dimplex’s then-current rates for
such services. Dimplex will not be responsible for, and this limited warranty
shall not include, any expense incurred for installation or removal of the
surrounds (mantels) or trims or any part thereof (or any replacement product
or part) including, without limitation, all shipping costs and transportation
costs to and from the authorized dealer's or service agent's place of
business and all labour costs. Such costs shall be the purchaser’s
responsibility.
What Dimplex and its dealers and service agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS DIRECTORS, OFFICERS, OR
AGENTS, BE LIABLE TO THE PURCHASER OR ANY THIRD PARTY,
WHETHER IN CONTRACT, IN TORT, OR ON ANY OTHER BASIS, FOR ANY
INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR
INCIDENTAL LOSS, COST, OR DAMAGE ARISING OUT OF OR IN
CONNECTION WITH THE SALE, MAINTENANCE, USE, OR INABILITY TO
USE THE PRODUCT, EVEN IF DIMPLEX OR ITS DIRECTORS, OFFICERS,
OR AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH
LOSSES, COSTS OR DAMAGES, OR IF SUCH LOSSES, COSTS, OR
DAMAGES ARE FORESEEABLE. IN NO EVENT WILL DIMPLEX, OR ITS
OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECT
LOSSES, COSTS, OR DAMAGES THAT EXCEED THE PURCHASE PRICE
OF THE PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO THE PURCHASER.
How State and Provincial law apply
This limited warranty gives you specific legal rights, and you may also have
other rights which vary from jurisdiction to jurisdiction. The provisions of the
United Nations Convention on Contracts for the Sale of Goods shall not apply
to this limited warranty or the sale of products covered by this limited warranty.
1367 Industrial Road
Cambridge, Ontario
Canada, N1R 7G8
1-888-DIMPLEX
1-888-346-7539
Approved for use in the United States and Canada 9