Dimplex RLG20 User manual

Service Manual
Model
RLG20
RLG25
Part Number
6909740159
6909760159
7400950000R00
In keeping with our policy of continuous product development, we reserve the right to make changes without notice.
© 2016 Dimplex North America Limited
Dimplex North America Limited
1367 Industrial Road Cambridge ON Canada N3H 4W3
1-888-346-7539 www.dimplex.com
REV PCN DATE
00 - 19-OCT-16
IMPORTANT SAFETY INFORMATION: Always read this manual rst before attempting to service this log grate. For your
safety, always comply with all warnings and safety instructions contained in this manual to prevent personal injury or prop-
erty damage.

2 www.dimplex.com
Always use a qualied technician or service agency to repair this log grate.
!NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of re, serious
injury, or death.
OPERATION .........................................................3
RLG20 ...........................................................3
RLG25 ...........................................................4
MAINTENANCE ......................................................5
EXPLODED PARTS DIAGRAM - RLG20...................................6
REPLACEMENT PARTS LIST - RLG20....................................6
EXPLODED PARTS DIAGRAM - RLG25...................................7
REPLACEMENT PARTS LIST - RLG25....................................7
WIRING DIAGRAM....................................................8
RLG25 ...........................................................8
RLG20 ...........................................................8
BACK LOG REPLACEMENT............................................9
LOG SET REPLACEMENT .............................................9
FLAME LED STRIP AND COLOURED LED STRIP REPLACEMENT ...........10
BACK LIGHT ASSEMBLY REPLACEMENT ...............................10
MAIN CONTROL BOARD REPLACEMENT ...............................10
POWER SUPPLY REPLACEMENT ......................................11
IR KEY BOARD REPLACEMENT .......................................11
POWER CORD REPLACEMENT........................................11
FLICKER MOTOR REPLACEMENT .....................................12
HEATER ASSEMBLY REPLACEMENT ...................................12
TROUBLESHOOTING GUIDE ..........................................14
TABLE OF CONTENTS

3
Power
Press to activate the current standby state (On/Off).
•Standby State On
Press to turn everything Off. Press again to active the
previous ame effect state.
•Standby State Off
Press to activate the previous ame effect state.
- If the ame effect was On, the previous heat setting
will be activated (High, Low, or Off).
- If the ame effect was Off, the previous heat setting
will be activated (High or Low).
Press again to turn everything Off.
Flame
Press to light the back log, grate log, and ember mat
(optional), and start the ame effect.
Heat
• Heat On
Press to set the heat to Low (indicated by 1 short
beep). Press again to set the heat to High (indicated
by 2 short beeps).
• Heat Off
Press to turn heat Off (indicated by 1 long beep).
NOTE: After the heater is switched off, the fan will
continue on for 60 seconds before turning off. The log
LEDs remain On when the heater is ON and the ame
effect is Off.
360oLight
Press multiple times to change the LEDs on the
sides and back of the unit from white ickering to
white solid to Off. (This feature is active only when
the ame effect is On.)
Brightness
Press multiple times to toggle the log set LEDs
!
OPERATION
RLG20
Manual Control
The manual controls for the Revillusion are located on the
right-front leg of the log grate.
Power
Press to turn the ame effect on and activate the
previous heat setting (Off, Low, or High). Press again
to put the unit in standby mode.
Heat
• Heat On
Press to set the heat to Low (indicated by 1 short
beep). Press again to set the heat to High (indicated
by 2 short beeps).
• Heat Off
Press to turn heat Off (indicated by 1 long beep).
NOTE: After the heater is switched off, the fan will
continue on for 60 seconds before turning off. The
log LEDs remain On when the heater is ON and the
ame effect is Off.
360oLight
Press multiple times to change the LEDs on the
sides and back of the unit from white ickering to
white solid to Off. (This feature is active only when
the ame effect is On.)
Brightness
Press multiple times to toggle the log set LEDs
through its four brightness settings.
Remote Control
The replace is supplied with a multi-function remote con-
trol.
The remote control has a range of approximately 30 ft (9
m). To operate correctly, the remote control must be pointed
toward the front of the unit.
!

4 www.dimplex.com
through its four brightness settings.
RLG25
Manual Control
The manual controls for the Revillusion are located on the
right-front leg of the log grate.
Power
Press to turn the ame effect on and activate the
previous heat setting (Off, Low, or High). Press again
to put the unit in standby mode.
Heat
• Heat On
Press to set the heat to Low (indicated by 1 short
beep). Press again to set the heat to High (indicated
by 2 short beeps).
• Heat Off
Press to turn heat Off (indicated by 1 long beep).
NOTE: After the heater is switched off, the fan will
continue on for 60 seconds before turning off. The
log LEDs remain On when the heater is ON and the
ame effect is Off.
Color Themes
Press multiple times to change the LED lights from:
ame base yellow, ame base blue, ame base
yellow with yellow 360 LEDs, ame base blue with
360 LEDs. (Feature is active only when the ame
effect is On.)
Brightness
Press multiple times to toggle the log set LEDs
through its four brightness settings.
Remote Control
The replace is supplied with a multi-function remote con-
trol.
The remote control has a range of approximately 30ft (9m).
To operate correctly, the remote control must be pointed
toward the front of the unit.
!
Power
Press to activate the current standby state (On/Off).
•Standby State On
Press to turn everything Off. Press again to active the
previous ame effect state.
•Standby State Off
Press to activate the previous ame effect state.
- If the ame effect was On, the previous heat setting
will be activated (High, Low, or Off).
- If the ame effect was Off, the previous heat setting
will be activated (High or Low).
Press again to turn everything Off.
Flame
Press to light the back log, grate log, and ember mat,
and start the ame effect.
Heat
Heat On
Press to set the heat to Low (indicated by 1 short
beep). Press again to set the heat to High (indicated
by 2 short beeps).
• Heat Off
Press to turn heat Off (indicated by 1 long beep).
NOTE: After the heater is switched off, the fan will
continue on for 60 seconds before turning off. The
log LEDs remain On when the heater is ON and the
ame effect is Off.
360oLight
Press multiple times to change the LEDs on the
sides and back of the unit from natural yellow
ickering to yellow solid to white ickering to white
solid to Off. (Feature is active only when the ame
effect is On.)
Brightness
Press multiple times to toggle the log set LEDs
through its four brightness settings.
Color Themes
Press multiple times to change the ame base colors
from Yellow to Blue to Off. (Feature is active only
when the ame effect is On.)
!

5
MAINTENANCE
General Maintenance
Inspect the log set regularly, depending upon conditions,
and at a minimum yearly intervals. Remove dust and clean
the logs, mat, grate, and base as required.
Except for installation and cleaning described in this manu-
al, an authorized service representative should perform any
other servicing.
WARNING: Disconnect power and allow heater to cool
before attempting any maintenance or cleaning to reduce
the risk of fire, electric shock, or injury.
Clean Logs and Base
The log set should not be operated with an accumulation of
dust or dirt on or in the unit, as this can cause a build up of
heat and eventual damage.
Dust and vacuum the log set as needed. Use a damp cloth
and a mild detergent to clean painted surfaces of the fire-
place. Never use abrasive cleaners.
Clean Mirage™ Flame Panel
The Mirage™ Flame Panel is cleaned in the factory during
the assembly operation. During shipment, installation, han-
dling, etc., the screen may collect dust particles; these can
be removed by dusting lightly with a clean dry cloth.
To remove fingerprints or other marks, clean the Mirage™
Flame Panel reflector screen with a damp cloth. Never use
abrasive cleaners. Dry the screen completely with a lint free
cloth to prevent water spots.
Battery Replacement
To replace the battery:
1. Push the release tab toward the center and slide the
battery cover open.
2. Install 3V Lithium battery in the battery holder. The
positive (+) side of the battery faces up.
3. Close the battery cover.
CR2025/2032
RELEASE
OPEN
OPEN ---- OUVRIR
PUSH ---- POUSSER
RELEASE ---- DÉGAGER
Lithium Battery--Batterie au lithium
PUSH
Battery must be recycled or disposed of properly.
Check with your Local Authority or Retailer for
recycling advice in your area.

6 www.dimplex.com
EXPLODED PARTS DIAGRAM - RLG20
REPLACEMENT PARTS LIST - RLG20
1. Logset, 20” . . . . . . . . . . . . . . . . . . . . . . . . . . . 0441910100RP
2. Flame LED Strip. . . . . . . . . . . . . . . . . . . . . . . 3001760100RP
3. Back Log ............................0441920100RP
4. Mirage™ Flame Panel ..................5902930100RP
5. Flicker Motor. . . . . . . . . . . . . . . . . . . . . . . . . . 2000500900RP
6. Back Light Assembly ...................3001770100RP
7. Heater-Blower Assy with Cutout. . . . . . . . . . . 2203730100RP
8. Main Control Board ....................3001740100RP
9. IR Key Board .........................3001750100RP
10. Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . 2100250100RP
11. Cordset, 3-prong ......................4100190300RP
12. Remote Control .......................6700580100RP
Accessory
13. Ash Mat ..................................REM-KIT
6
1
2
3
4
5
7
89
10
11
12

7
EXPLODED PARTS DIAGRAM - RLG25
10
1
2
3
4
5
11
8
REPLACEMENT PARTS LIST - RLG25
1. Logset, 25” ...........................0441940100RP
2. Flame LEDs, 4x1W ....................3001760200RP
3. Back Log, 25” .........................0441950100RP
4. Mirage™ Flame Panel ..................5902880100RP
5. Flicker Motor, 18RPM, CCW .............2000500900RP
6. Back Light Assembly ...................3001780100RP
7. Coloured Light Assembly ................3001570400RP
8. Heater-Blower Assy with Cutout...........2203730100RP
9. Main Control Board ....................3001740200RP
10. IR Key Board .........................3001750100RP
11. Power Supply .........................2100250100RP
12. Cordset, 3-prong ......................4100190300RP
13. Remote Control .......................6700580200RP
14. Ash Mat ..................................REM-KIT
7
9
6
13
12
14

8 www.dimplex.com
WIRING DIAGRAM
+T°
~
120V / 12V
AC / DC
M
M
+T°
6 x 0.20mA LEDs
4-7 x 0.20mA LED STRIP
2 PIECES
4-7 x 0.20mA LED STRIP
4 PIECES
3 x 1W LEDs
ASH MAT ASSEMBLY
REMOTE
IR EYE/KEY BOARD
CONTROL BOARD
BLOWER
MOTOR FLICKER
MOTOR
CUTOUT
360 LIGHTS
LOGSET ASSEMBLY
L
N
FLAME LIGHTS
+T°
~
120V / 12V
AC / DC
M
M
+T°
4-7 x 0.20mA LED STRIP
2 PIECES
4-7 x 0.20mA LED STRIP
4 PIECES
4 x 1W LEDs
ASH MAT ASSEMBLY
REMOTE
IR EYE/KEY BOARD
CONTROL BOARD
BLOWER
MOTOR FLICKER
MOTOR
CUTOUT
LOGSET ASSEMBLY
L
N
6 x 0.20mA RGB HARNESS
4 x 0.20mA RGB STRIP
FLAME BASE COLOUR LIGHTS
FLAME LIGHTS
360° COLOUR LIGHTS
RLG25
RLG20

9
BACK LOG REPLACEMENT
Tools Required: Philips head screwdriver
WARNING: If the log grate was operating prior to ser-
vicing, allow at least 10 minutes for the heating elements to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
RLG20
1. Lift the ame panel from the unit and put it aside in a
safe place.
2. Remove the ember mat by disconnecting it from the
right side of the unit (if applicable).
3. Remove the two screws at the front of the back log.
(Figure 3)
4. Install the replacement log and secure with the two
screws that were previously removed.
5. Reinstall the ame panel.
RLG25
1. Lift the ame panel from the unit and put it aside in a
safe place.
2. Remove the ember mat by disconnecting it from the
right side of the unit.
3. Remove the two screws at the front of the back log.
(Figure 3)
4. Remove the 3 screws along the bottom of the front and
back of the bottom assembly and the four screws from
each corner on both ends. (Figure 4)
5. Gently tilt the unit onto the back and lower the bottom
assembly so that the electrcial can be easily accessed.
6. Trace the wire from the back log to the main control
board and disconnect the wire, noting the location on
the board.
7. Run the wire from the new back log, following the same
path as the wire that was removed. Attach the new wire
to the board.
Figure 3
Figure 4
8. Install the replacement log and secure with the two
screws that were previously removed.
9. Re-assemble the remainder of the log grate in reverse
order from the instructions above.
WARNING: Ensure wires do not come in contact with
moving parts by securing wires in wiring tie wraps.
LOG SET REPLACEMENT
Tools Required: Philips head screwdriver
WARNING: If the log grate was operating prior to ser-
vicing, allow at least 10 minutes for the heating elements to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Lift the ame panel from the unit and put it aside in a
safe place.
2. Remove the ember mat by disconnecting it from the
right side of the unit.
3. Remove the 3 screws along the bottom of the front and
back of the bottom assembly and the four screws from
each corner on both ends. (Figure 4)
4. Gently tilt the unit onto the back and lower the bottom
assembly so that the electrcial can be easily accessed.
Back Log
Bottom Assembly
Figure 5
Blower
Assembly
Main Control
Board
Power Supply

10 www.dimplex.com
5. Remove the two screws in the bottom of the second
and fourth prongs of the grate to release the logs.
6. Trace the wire from the logs to the main control board
and disconnect the wire, noting the location on the
board.
7. Run the wire from the new logs, following the same
path as the wire that was removed. Attach the new wire
to the board.
8. Install the replacement logs and secure with the two
screws that were previously removed.
9. Re-assemble the remainder of the log grate in reverse
order from the instructions above.
WARNING: Ensure wires do not come in contact with
moving parts by securing wires in wiring tie wraps.
FLAME LED STRIP AND COLOURED
LED STRIP REPLACEMENT
Tools Required: Philips head screwdriver
WARNING: If the log grate was operating prior to ser-
vicing, allow at least 10 minutes for the heating elements to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
RLG20
1. Lift the ame panel from the unit and put it aside in a
safe place.
2. Remove the ember mat by disconnecting it from the
right side of the unit (if applicable).
3. Remove the two screws at the front of the back log.
(Figure 3)
4. Place the back log to the side, trying not to strain the
wires (if applicable).
5. Lift the LED strip out of the holder.
6. Gently pull the connector at the end of the strip out of
the plug.
7. Connect the new LED strip to the connector and rein-
stall.
8. Re-assemble the remainder of the log grate in reverse
order from the instructions above.
WARNING: Ensure wires do not come in contact with
moving parts by securing wires in wiring tie wraps.
BACK LIGHT ASSEMBLY REPLACEMENT
Tools Required: Philips head screwdriver
WARNING: If the log grate was operating prior to ser-
vicing, allow at least 10 minutes for the heating elements to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
RLG20
1. Lift the ame panel from the unit and put it aside in a
safe place.
2. Remove the ember mat by disconnecting it from the
right side of the unit (if applicable).
3. Locate the three sections of lights that are located
along the bottom edge of the grate. (Figure 6)
4. Depress each of the tabs and gently pull the light strips
forward and down to remove them from the unit.
5. Gently pull the connector at the end of the strip out of
the plug.
6. Connect the new LED strip to the connector and rein-
stall.
7. Re-assemble the remainder of the log grate in reverse
order from the instructions above.
WARNING: Ensure wires do not come in contact with
moving parts by securing wires in wiring tie wraps.
MAIN CONTROL BOARD REPLACEMENT
Tools Required: Philips head screwdriver
Needle-nose pliers
Flat Head Screwdriver
WARNING: If the log grate was operating prior to ser-
vicing, allow at least 10 minutes for the heating elements to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Lift the ame panel from the unit and put it aside in a
safe place.
2. Remove the ember mat by disconnecting it from the
right side of the unit.
3. Remove the 3 screws along the bottom of the front and
back of the bottom assembly and the four screws from
Figure 6
Flame LED
Strip
Coloured LED Strip
(RLG25 only)
Back Light
Assembly