Direct Supply Panacea Tilt-and-Recline Chair User manual

Panacea®
TilT-and-Recline
chaiR
Please keep and refer to this Owner’s Manual.
Owner’s Manual
Thank you for purchasing a Panacea®Tilt-and-Recline Chair from Direct Supply Equipment & Furnishing®, a division of
Direct Supply, Inc. Please read this entire guide carefully and keep it for future reference. This guide will provide you with
instructions, warnings, warranty information and other important information about your Panacea®Tilt-and-Recline Chair.
Share this information with your housekeeping, nursing and maintenance staff to help ensure the chair is used and cared
for properly.
1-800-634-7328 DirectSupply.com

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Introduction
Table of Contents
Introduction ........................................................................................................................2
Definitions & Symbols........................................................................................................2
Warnings & Cautions.....................................................................................................3 - 4
Device Description .............................................................................................................5
Operating Instructions................................................................................................. 6 - 13
Care & Maintenance.................................................................................................. 14 - 15
Technical Specifications ............................................................................................ 16 - 17
Limited Warranty.............................................................................................................. 18
Customer Service............................................................................................................. 19
Definitions & Symbols
NOTE: Indicates a helpful tip.
CAUTION: Indicates correct operating or maintenance procedures in order to prevent damage to or
destruction of the equipment or other property.
WARNING: Calls attention to a potential danger that requires correct procedures or practices in
order to prevent personal injury.
DEVICE: Your Panacea®Tilt-and-Recline Chair.
YOU and YOUR: The facility, community, or other person or entity that has purchased the product.
WE, US and OUR: Direct Supply Manufacturing, Inc.
•: Attention! Read the instructions.
Introduction
Thank you for purchasing the Panacea®Tilt-and-Recline Chair from Direct Supply Equipment &
Furnishings®, a division of Direct Supply, Inc. In this owner’s manual, you’ll find important information
that you should read before using this device. Please keep this manual available for future reference.
Should you have any questions, please contact your Direct Supply account manager.
As an alternative to conventional seating, the Panacea®Tilt-and-Recline Chair provides a superior
level of comfort and postural care due to its tilt-and-recline functionality. This device may be
appropriate for individuals who are transitioning to a state of nonambulation, require moderate to
advanced levels of nursing care, and/or require optimal positioning.
This owner’s manual is compiled from the latest specifications and product information available at
the time of publication. Changes may be made to this manual at any time. Contact Direct Supply for a
current copy of this Owner’s Manual.

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Warnings & Cautions
Read and follow all directions before using this device. Do not operate this device without first
reading and understanding the contents of this manual. Damage, injury or even death may result
from improper use of this device or not following directions and warnings.
This device is intended for use by trained and licensed healthcare or senior care providers for normal,
indoor use only. The chair should be kept in a clean, dry environment. The chair should receive
frequent, regularly scheduled maintenance, including an inspection of the mechanical parts to ensure
proper operation.
Perform a safety check before each use of this device to ensure it operates smoothly and safely; do
not use this device if it appears to be damaged or not functioning properly. Never allow an individual
to use this device unless he or she has been instructed on how to safely use the device and he or
she has the physical and cognitive ability to operate the device.
• WARNING: This product is not suitable for all individuals. Other devices may be required. This
device is only a tool in part of an overall care plan. This product is not designed to replace good
caregiving practices, including, but not limited to:
• Direct patient and resident supervision
• Adequate care plans and training for staff personnel
• Inspection and testing before use
• WARNING: Do not modify, remove or disable any feature, part or function of this chair beyond
the instructions in this manual. Do not use parts or accessories that are not designed for this device.
Unauthorized modification or use of accessories or replacement parts not designed for this device
could change the structure and/or operation of the chair and create a hazardous condition, which
could result in serious personal injury to the user, caregivers and third parties.
• WARNING: Using the chair for any use other than its intended purpose is dangerous to the user,
caregivers and third parties.
• WARNING: The maximum weight capacity of the chair is 350 lbs.
• WARNING: Before using, all users and caregivers must be trained on the proper maintenance,
function and use of the chair. The chair should be tested before each use.
• WARNING: Do not allow children or pets to climb on or otherwise use this device.
• WARNING: Caregivers should assess each end user individually to determine chair readiness.
• WARNING: Do not use the chair if any part is broken, torn or missing.
• WARNING: Do not use the chair if it shows any signs of deterioration or excessive wear and tear.
• WARNING: Worn or torn upholstery, or upholstery with loose hardware, must be replaced
immediately. Do not use the chair until the applicable replacement is completed, as it may not
support body weight.
• WARNING: Always place the device on a level and stable surface. Sloped or uneven surfaces
pose a great risk of unintended movement and could become a serious danger to the user, caregivers
and third parties.
• WARNING: Use extreme caution on any incline or decline. Proceed slowly to ensure a safe ascent
or descent.
• WARNING: Never operate the device on public streets and roadways.
• WARNING: Do not allow users to operate this device unattended.
• WARNING: Never operate this device in rain, snow, salt, mist/spray conditions or icy/slippery surfaces.

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Warnings & Cautions(cont.)
• WARNING: The device should be used away from stairwells, elevators and exterior doorways.
• WARNING: Ensure the user is properly positioned in the chair. Improper positioning could result in
a tipping of the chair and/or the user sliding or falling off the chair.
• WARNING: Do not stand, exert great pressure or step on the frame, chair seat, legrest or foot
plate. This can cause the chair to tip or may cause damage to the chair or personal injury.
• WARNING: Do not use the legrest or foot plate as a platform. When transferring into or out of the
chair, ensure the foot plate is folded in the upward position and the legrest is in the stored position.
• WARNING: Do not lean on the chair or use it as a walker.
• WARNING: Do not use the chair as a shower or bathing chair.
• WARNING: Do not expose the chair near an open fire or other source of strong heat.
• WARNING: Do not tie down or attach anything to the chair. This could cause tipping and possibly
result in personal injury or damage.
• WARNING: This chair has not been approved as a seat that can be used within vehicles of
any kind. Always transfer chair user to a vehicle manufacturer-approved seat and use available
safety restraints.
• WARNING: The gas cylinders must be operational before using the chair. Do not operate the tilt
or recline mechanisms if the gas cylinders are not operational.
• WARNING: Do not allow a user to bend, lean or reach for objects while using this device. This
may increase the likelihood of tipping and falling.
• WARNING: When transferring into and out of the chair, always engage the caster wheel locks.
• WARNING: Do not allow users to transfer into or out of a chair without assistance. Ensure
users do not put all of their weight on the chair armrests, and do not use the armrests for
weight-bearing purposes.
• WARNING: During transfers, position the user as far back as possible in the chair seat to prevent
the chair from tipping forward.
• WARNING: Do not put fingers beneath the chair while in use. Users and caregivers should be
aware of the potential risks of getting their fingers caught.
• WARNING: Before reclining, the caregiver should ensure the chair is in a slight tilt position.
Reclining without a slight tilt could result in the user sliding forward.
• WARNING: Caster wheel locks are not brakes. Do not use the caster wheel locks to slow down
the chair while the chair is moving. Caster wheel locks are only intended to keep the chair in place
when it is at a complete stop.
• CAUTION: The chair should be inspected regularly to ensure all components are properly secured.
• CAUTION: The chair should only be used indoors.
• CAUTION: Users and operators should wear appropriate footwear with nonskid outer soles.
• CAUTION: Prior to operating the chair, the surrounding floor should be inspected for anything that
could cause a potential injury or hazard.
• CAUTION: Before attempting to transfer into or out of the chair, every precaution should be taken
to reduce the gap distance.

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The Panacea®Tilt-and-Recline Chair consists of the following components:
1. Seat cushion
2. Back cushion
3. Padded, elevating legrest
4. Padded foot plate (optional)
5. Headrest
6. Lateral supports
7. Armrests
8. Front casters with locks
9. Rear casters with locks
10. Manual tilt handle/lever
11. Manual recline handle/lever
12. Manual legrest lever
13. Foot plate release pin (height adjustment)
14. Lap tray
15. Lap tray release pins (depth adjustment)
16. 20" wheels (optional)
17. Manual wheel lever (optional)
Device Description
1
3
15
2
6
5
12
17
13
8
49
16
7
11 10
14
Figure 1 Figure 2

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Operating Instructions
Tilt Operation
The seat tilt angle can be adjusted from 0 to -35 degrees. In order to tilt the chair:
• Locate the tilt mechanism handle. The handle is located at the rear of the chair, on the right push
bar, marked with a “TILT” label (Figure 3).
• Squeeze the handle and tilt the chair back or forward to the desired angle.
• When the desired angle has been achieved, release the handle to lock the position in place.
• Ensure the legrest is extended, and to the desired comfort level.
• WARNING: The caregiver should use and familiarize himself or herself with the handle
mechanism prior to operating the chair.
• WARNING: The caregiver should assess the user’s abilities, weight and physical condition to
determine the sufficient degree of tilt. An improper tilt degree could result in a tipping of the chair
and/or the user sliding or falling off the chair.
• WARNING: The gas cylinders must be operational before using the chair. Do not operate the tilt
mechanism if the gas cylinders are not operational.
• WARNING: Ensure the user’s arms and hands are inside the chair frame and clear of all pinch
points before adjusting the tilt angle.
Figure 3

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• WARNING: Before reclining, the caregiver should ensure the chair is in a slight tilt position.
Reclining without a slight tilt could result in the user sliding forward.
• WARNING: The caregiver should use and familiarize himself or herself with the handle
mechanism prior to operating the chair.
• WARNING: The caregiver should assess the user’s abilities, weight and physical condition to
determine the sufficient degree of recline.
• WARNING: The gas cylinders must be operational before using the chair. Do not operate the
recline mechanism if the gas cylinders are not operational.
• WARNING: Ensure the user’s arms and hands are inside the chair frame and clear of all pinch
points before adjusting the tilt angle.
Recline Operation
The backrest angle can be reclined from 95 to 125 degrees. In order to recline the chair:
• Before reclining, the caregiver should ensure the chair is in a slight tilt position to prevent the user
from sliding out while reclining.
• Locate the recline mechanism handle. The handle is located at the rear of the chair, on the left
push bar, marked with a “RECLINE” label (Figure 4).
• Squeeze the handle and move the backrest to the desired angle of recline.
• Once the desired angle has been achieved, release the handle to lock the position in place.
Headrest Adjustment
The height of the headrest is adjustable. To adjust the headrest:
• Unbuckle the fastening strap, and raise or lower the headrest.
• When the desired position is achieved, reattach the fastening strap with the buckle at the rear of
the chair.
Figure 4

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Operating Instructions(cont.)
Lateral Supports
The lateral supports are detachable and interchangeable. They can be used in various combinations,
individually or collectively, to provide upper-body or lateral support.
To adjust the lateral supports:
• Unscrew the grip knobs counterclockwise
slightly until the gap is large enough to
detach the support (Figure 5). The grip
knobs do not need to be completely
removed to detach the lateral supports.
• Reattach the lateral supports into the
desired position.
• Turn the grip knobs clockwise until tightly
fastened. There are two grip knobs per
lateral support.
Narrow Wide
NOTE: The lateral side supports can be attached in two width orientations to accommodate different
size users (Figures 6 and 7). To adjust the width between the right and left lateral supports, remove
the left lateral support and install it on the right side, and vice versa.
Figure 5
Figure 6 Figure 7

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Armrest Adjustment
The armrests are hinged and height adjustable. To flip back the armrests for lateral transfers:
• Remove the lateral supports on the side of the lateral transfer.
• Unscrew the grip knob on the side of the lateral transfer (located directly underneath the armrest
on the seat frame) counterclockwise until the armrest can be lifted up freely. Lift up the armrest
out of the path of the transfer (Figure 8).
• Once the transfer is complete, return the armrest to the horizontal position and relock the grip knob
by turning clockwise until fastened.
• Reattach the lateral supports.
To adjust the height of the arms:
• Locate the embroidered outer ap of the armrest side padding.
• Open the hook-and-loop closure and lift up the ap.
• Once lifted, squeeze the two release pins inward (Figure 8). Simultaneously, lift the upper armrest
section to the desired height. Height adjustment is in 1" increments.
• Release the pins to lock in place and resecure the ap with the hook-and-loop closure.
• WARNING: Ensure the armrests are locked into horizontal position before moving the chair.
• WARNING: Ensure the user’s arms and hands are inside the chair frame and clear of all pinch
points before raising or lowering the armrests.
Casters
The chair has two front and two rear swivel casters, all with individual wheel locks to help prevent
any unwanted movement. The wheel locks should always be engaged when the chair is not in use or
when a user is being transferred into or out of the chair.
• To engage the locks, apply foot pressure to the bottom of each lock pedal on each caster.
• To release the locks, apply foot pressure to the top of each lock pedal on each caster.
• WARNING: To avoid injury, never use your hands to engage or release the caster wheel locks.
• WARNING: To ensure safety, the caregiver should become proficient with the caster wheel locks
prior to using the chair.
• WARNING: Always engage the caster wheel locks when transferring into and out of the chair.
• WARNING: Caster wheel locks are not brakes. Do not use the caster wheel locks to slow down
the chair, or while the chair is moving. Caster wheel locks are only intended to help keep the chair in
place when it is at a complete stop.
Figure 8

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20" Optional Wheels
The chair has a detachable 20" wheel set. To
attach the wheels:
• Engage all four caster locks prior to attaching
the wheels.
• Push down on the adjustment lever located
on the wheel-mounting bracket to elevate
the sleeve where the wheel will attach
(Figure 9).
• Once elevated, press the quick-release pin
located in the center of the wheel and insert
into the sleeve.
• Release the adjustment lever.
To remove the wheels:
• Engage all four caster locks prior to
removing the wheels.
• Push down on the adjustment lever located on the
wheel-mounting bracket to elevate the wheel.
• Push the quick-release pin located in the center
of the wheel and remove the wheel from the
mounting bracket (Figure 10).
• Release the adjustment lever.
• WARNING: Always engage the caster wheel locks
when attaching or removing the wheels.
• WARNING: To ensure safety, the caregiver should
become proficient with attaching and removing the wheels
prior to using the chair.
• WARNING: When transferring a user into and out of
the chair, remove the wheel on the side of the transfer
before conducting a lateral transfer.
Operating Instructions(cont.)
Figure 9
Figure 10

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Legrest & Foot Plate
To adjust the legrest angle:
• Pull the release lever located under the seat on the front left side (Figure 11).
• Raise or lower the legrest to the desired position. During this process, the caregiver
should also use his or her other hand to help guide the legrest into place.
• Release the lever to lock in place.
To adjust the height of the foot plate (if the chair is equipped with a footrest):
• Pull the release pin located directly underneath the legrest (Figure 12).
• Pull the foot plate up or down until the desired position is achieved. Height adjustment is
in 1" increments.
• Release the pin to lock in place.
• WARNING: Do not use the legrest or foot plate as a platform. Standing on, exerting
pressure or stepping on the legrest or foot plate could cause the chair to tip or may cause
damage to the chair or personal injury.
• WARNING: When transferring into or out of the chair, make sure the foot plate is folded
in the upward position and the legrest is in the stored position.
NOTE: The foot plate is hinged and can
be folded up or down if needed.
Figure 11
Figure 12

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Lap Tray
The chair has a detachable lap tray that is depth adjustable. To attach the tray:
• Pull down and rotate the release pins located under the armrests. Rotating the pins will
lock them into an “open” position (Figure 13).
• Unfold the rods from the brackets on the underside of the tray (Figure 14).
• Insert the rods into the tubes located directly underneath the arm pads (Figure 13).
• Once the tray is in the desired position, secure it into place by unlocking the release
pins. Ensure the tray is securely locked into place.
To remove the tray:
• Pull down and rotate the release pins located under the armrests.
• Slide the rods out from the tubes located directly underneath the arm pads.
• Once the tray is removed, fold the rods back into place on the underside of the tray.
• Rotate and release the pins back into the “closed” position.
• If the chair is equipped with a rear storage compartment, place the tray into the top
pocket of the storage compartment.
• WARNING: The chair should never be placed into a tilt position while the lap tray is in use.
• WARNING: Do not use the tray if any deformation, breakage or other defect is
discovered. The tray should be inspected regularly for any deformation, breakage,
compression, corrosion or wear.
• WARNING: The tray should be regularly cleaned and maintained to help ensure its
appearance and function.
Operating Instructions(cont.)
Figure 13 Figure 14

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Transfers
Always follow your facility’s policies for transfers, in addition to these precautions:
• All four caster locks must be engaged prior to a transfer.
• Place the chair in the full upright position. Additionally, fold the foot plate in the upward
position and the legrest in the stored position.
• Remove all lateral supports on the side where the lateral transfer will take place. If the
chair is equipped with 20" wheels, also remove the wheel on the side where the transfer
will take place.
• If conducting a lateral transfer, raise the armrest on the side of the transfer. The other
armrest should be in the down position.
• After the user is transferred into or out of the chair, return the armrests to the horizontal
position and reattach the lateral supports and 20" wheel.
• If conducting a forward transfer, both armrests should be in the horizontal and locked
position to ensure proper support and safety.
• WARNING: Always ensure the chair is stabilized, the surface is level, the wheel locks are
engaged and the chair will not move or slide during the transfer.
• WARNING: When transferring into and out of the chair, always engage the caster wheel locks.
• WARNING: Make sure the foot plate has been folded in the upward position and the
legrest in the stored position.
• WARNING: If the chair is equipped with 20" wheels, remove the wheel on the side of the
transfer before conducting a lateral transfer.
• WARNING: During transfers, position the user as far back as possible in the chair seat to
prevent the chair from tipping forward.
• WARNING: Do not use the legrest or foot plate as a platform. Standing on, exerting
pressure or stepping on the legrest or foot plate could cause the chair to tip or may cause
damage to the chair or personal injury.
• WARNING: Exercise extreme care when transferring into or out of the chair. Users
should consult with their physician, nurse or physical therapist for assistance in developing
their individual technique.
Reaching & Bending
Reaching and bending while in the chair may change the weight distribution and center of
gravity of the user and chair. Proper balance is the key to maintaining the stability of the chair.
• WARNING: The user should not attempt to reach objects if required to move forward in
the seat.
• WARNING: The user should not attempt to retrieve objects from the floor.
• WARNING: The user should never lean over the back of the seat, as this could cause the
chair to tip.
• WARNING: Users should consult with their healthcare professionals for assistance in developing
their personal safe reaching and bending techniques suited to their ability and restrictions.

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Proper care and regular maintenance is essential to keeping the chair in working condition.
You should regularly check all hardware for looseness or signs of wear, and tighten them, if
necessary. The chair also should be maintained, sanitized and cleaned in accordance with
standardized infection-control and healthcare cleaning protocols for mobile equipment.
• WARNING: Before using the chair, it is important that all users and caregivers are trained
on the proper maintenance, function and use of the chair. The chair should be tested
before each use.
• WARNING: The chair should not be used unless all components are correctly fitted and
adjusted. If you believe a component or part is not functioning properly, you should cease
use of the chair and contact Direct Supply immediately.
• WARNING: Do not use the chair if it shows any signs of deterioration or excessive wear and tear.
• WARNING: The chair should be inspected regularly to ensure all components are properly secured.
Cleaning
Dust the chair regularly with a clean, dry cloth to avoid dust buildup. A damp cloth with
mild soap and water may be used to clean the chair. Wipe off the excess water with a dry
cloth. Metal parts should be wiped completely dry after cleaning. The headrest, seat and
backrest cushion covers are detachable for easy cleaning.
The chair is equipped with a DuPont™Dymetrol®suspension fabric. The following list of
cleaning and disinfectant products are recommended to clean the fabric:
Cleaners for Water-based Spills, Spots and Stains
• Ivory®Ultra Dish Liquid (Classic)
• T i d e ®Powder Detergent Original (unscented); diluted in water (1 tablespoon per 1 cup
warm water)
• Resolve®Spot & Stain Carpet Cleaner
• Carbona®2-in-1 Oxy-Powered Carpet
• Simple Green®All Purpose Cleaner
Cleaners for Oil-based Spills, Spots and Stains
• Afta™
• Isopropyl Alcohol (rubbing alcohol)
• Acetone (nail polish remover)
• K2R®Spot Lifter
Disinfectants
• 354 QD-64 Disinfectant 64:1 (Quest Chemical Corporation)
• 3M™ Quat Disinfectant Cleaner No.5
• Green Solutions®Neutral Disinfectant Cleaner (Spartan Chemical Company)
• Clean by Peroxy®(Spartan Chemical Company)
Care & Maintenance

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Alternative Disinfectants
• Ecolab® Mikro-Quat® Quaternary Detergent Disinfectant
• Virex® II 128 One-step Quaternary Disinfectant Cleaner and Deodorant
• Oxivir®Tb
• Virox™AHP® 5 General Virucidal Cleaner Disinfectant
• Virox™Accel®TB
• Disinfecting Wipes (Clorox® Green Works™, Sani-Cloth®, Lysol®, Oxivir®, CaviWipes™)
Please note the use of bleach may occur for infrequent disinfecting, but it is recommend to
avoid its use because it corrodes metal, damages environmental surfaces, is inactivated by
organic matter and may be toxic. Additionally, solutions that contain petroleum distillates
and solvents, such as Methylene Chloride (DCM), Methyl Ethyl Ketone (MEK), and
Perchloroethylene (PERC), should not be used.
DO NOT USE THIS DEVICE IF IT APPEARS TO BE DAMAGED IN ANY WAY. Contact your
Direct Supply account manager for replacement parts.
Regular Inspections
• Check the casters and wheels for wear. Replace as necessary. Do not replace or adjust
wheel or caster components without the proper tools and training.
• Inspect the legrest and foot plate regularly to ensure stability and secure attachment to
the chair. Check for cracks and sharp edges and replace if found.
• Inspect the armrests regularly. Inspect for sharp edges or cracks, which could weaken
the armrests, and replace if found.
• Check the upholstery regularly. Inspect for rips, tears and worn spots. Ensure all
upholstery is well secured.
• WARNING: Worn or torn upholstery, or upholstery with loose hardware, must be
replaced immediately. Do not use the device until the replacement is completed, as it may
not support body weight.
• Check tilt and recline cables for damage. Replace if necessary.
• Inspect gas cylinders for oil leaks and replace if found.
• Verify smooth tilt and recline functions.
• Verify fasteners are tight. Tighten any loose connections, if necessary.
• Check all positioning parts for damage.
• Keep your chair clean and free of foreign material, such as mud, dirt, hair, food, drink, etc.
Storage
Your Panacea®Tilt-and-Recline Chair should be stored in a dry place, free from temperature
extremes. Avoid prolonged exposure to extreme conditions, such as heat, cold or moisture.

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Technical Specifications Table
Seat Dimensions Width: 19", Depth: 17.5"
Seat-to-Floor Height 21.5"
Back Rest Height 28.6"
Tilt Range 0 to -35 degrees
Recline Range 95 to 125 degrees
Caster Wheels Swivel locking, 4" diameter (front), 5" diameter (rear)
Armrests Height adjustable, flip back
Lap Tray Dimensions 22" x 11"
Weight Capacity 350 lbs.
Dimensions
Technical Specifications
Armrests width 24.2"
Seat width 19"
Width with optional wheels 29"
Frame width 24"
Figure 15

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Backrest height 28.6"Seat-to-floor height 21.5"
Cushion height 1.6"
Tray height 9.5"
Seat depth 17.5"
Figure 16

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We, Direct Supply Manufacturing, Inc. offer to you, as the original purchaser, a warranty for the
Panacea®Tilt-and-Recline Chair. Our warranty applies for the limited warranty period stated below. If
any product or product part listed below is defective in material or workmanship during the applicable
limited warranty period, we will repair or replace it at our cost. Please note that the decision to repair
or replace a product or product part will be at our discretion.
Our warranty applies only if the product is properly maintained by the original purchaser for normal,
indoor use and does not cover normal wear and tear, modification of the product, or damage caused
by abuse, improper use, failure to maintain, use which exceeds the published product limitations, or
the combination of any product with another product. In addition, our warranty does not cover fading,
colorfastness, stains, spills or exposure to chemicals, odors, heat or light. In certain cases, we may
provide you repair or adjustment instructions and/or replacement parts, and ask you to perform a
repair or adjustment or replace a defective part.
Our warranty gives you specific legal rights, and you may also have other rights, which vary from
state to state. Please note that our limited warranty period begins when we ship the product to
you. The limited warranty period and our obligations under the warranty end once you transfer the
product to someone else or at the end of the applicable limited warranty period identified below,
whichever is earlier.
Device
Warranty Period
(Parts)
Anticipated Usable
Product Life
Panacea®Tilt-and-Recline Chair – Frame 5 years 5 years
Nondurable Components & Upholstery 1 year 1 - 3 years
Anticipated Usable Product Life is based on normal use with proper maintenance, cleaning and
storage. You should still inspect, monitor and care for the product as described in this guide, as the
product may need to be replaced sooner than anticipated in particular situations.
DIRECT SUPPLY MANUFACTURING, INC. MAKES NO IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE; THESE AND ALL OTHER
IMPLIED WARRANTIES ARE SPECIFICALLY DISCLAIMED. TO THE FULLEST EXTENT ALLOWED
BY LAW, DIRECT SUPPLY MANUFACTURING, INC. WILL NOT BE LIABLE FOR ANY INCIDENTAL,
SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS THAT MAY RESULT
FROM THE PRODUCT OR YOUR USE OF OR INABILITY TO USE THE PRODUCT EVEN IF
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU, IF ANY, IS
LIMITED TO THE PRICE OF THE PRODUCT OR SERVICE GIVING RISE TO YOUR CLAIM. Some
states do not allow an exclusion or limitation of incidental or consequential damages, or how long
an implied warranty lasts, so the above limitations or exclusions may not apply to you. If implied
warranties are not excluded, and to the extent allowed by law, we limit any and all implied warranties
to the applicable warranty period identified above. Except for rights under any applicable state law,
the remedies provided under this warranty are your sole and exclusive remedy for any breach of our
warranty and state the entire limit of our responsibilities.
Limited Warranty

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Customer Service
Our promise to you is that you will have a convenient and easy ordering experience, receive a quality
Panacea®Tilt-and-Recline Chair and enjoy outrageous customer service. If you have any questions
about the Tilt-and-Recline Chair you have purchased or would like to request warranty service, please
contact: Direct Supply Equipment & Furnishings at 1-800-634-7328, 6767 N. Industrial Road,
Milwaukee, WI 53223, [e-mail].

Distributed by Direct Supply Manufacturing, Inc. 6699 N Industrial Road, Milwaukee, WI 53223.
© 2016 Direct Supply Manufacturing, Inc. All Rights Reserved. Direct Supply®, Panacea®, and all associated logos are the
registered trademarks of Direct Supply, Inc., used under license. All other trademarks are the property of their respective owners.
11001Date of Printing: April 2016